2018 Volkswagen Tiguan body problems

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My 2018 Volkswagen Tiguan experienced a failure of the airbag control module caused by water intrusion through the HVAC access area and failed seam seal tape at the cowl support. The dealership confirmed that water leaked through a factory seam, accumulated at the airbag module, and caused the module to fail. The airbag warning light is illuminated, and the system is inoperable. This failure matches the same defect pattern covered under Volkswagen’s recall campaigns for the Atlas and Atlas Cross Sport (water intrusion leading to airbag control module failure), but my VIN is not included. The root cause and safety implications are identical: water entering through a body seam/HVAC area and compromising the airbag system. This is a safety‑critical issue that disables the airbags and creates a risk of injury in a crash. I am requesting NHTSA review this defect for potential recall expansion. Dealership Findings: • Water present at airbag control module • Water leaking through HVAC access hole • Failed seam seal tape at cowl support • Water accumulation damaging the airbag module • Cowl trim cracked and repaired • Recommended replacement of airbag control module and seam sealing tape • Estimated repair cost: $1,377 + tax Safety Concern: Airbag system is disabled due to water intrusion from a factory seam. This creates a risk of injury or death in the event of a collision.

NHTSA complaint #11726578 — an unverified report by a vehicle owner.

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1)My sunroof/window is leaking. This has caused internal damage. My car had 2-2.5 inches of water that has damaged by carpeting and pads the 60E5 was performed. ~72,500 miles 2018 Tiguan. 2) dealer service has advised of service:REPLACE SET OF (4) FUEL INJECTOR O-RINGS DUE TO FUEL LEAK AT FUEL RAIL-INCLUDE INTAKE MANIFOLD GAKET AND THROTTLE BODY GASKET.

NHTSA complaint #11705198 — an unverified report by a vehicle owner.

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There is an excessive amount of water leaking into the passenger compartment and also the cargo area The result is that considerable mold growing on the carpeting of the entire car The dealer has ordered repair parts but the parts are on back order leaving me to drive the vehicle while it has mold I have been advised if I remove the molded carpeting I will invalidate the warranty Very dangerous as occupying this vehicle results in inhaling mold

NHTSA complaint #11539153 — an unverified report by a vehicle owner.

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The front passenger door locking system does not function properly. The door intermittently is unable to be unlocked or opened from the outside and must manually be opened from the inside. The door also intermittently doesn't lock. This is a safety concern for thieves. If in immediate danger, ie. accident, no one is able to open the passenger door to access the person. No indication lights appear on the vehicle.

NHTSA complaint #11490146 — an unverified report by a vehicle owner.

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Driving down the Highway with my kids in the car and the sunroof shattered. No was around driving near me, nothing was hit, no other damage on my vehicle. the sunroof just exploded with my 4 children in the car. Now Im 1,000 miles away from home.

NHTSA complaint #11427528 — an unverified report by a vehicle owner.

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LEAKING FROM PANORAMIC MOONROOF,WATER COMING FROM PIPE DRAINE TUBES AND DRIPPING INTO BACK INTO SEATBELTS COMPARTMENT THAT FREEZE SEATBELTS DURING COLD WEATHER AND I CAN NOT PULL SEATBELTS OUT TO BUCKLE UP. ALSO AT THE SAME TIME WATER COMING INTO TRUNK MAKING AREA WHERE WIRING SISTEM GOING THROUGH ALL WET .VW DEALER FIXED IT ONCE BY AND IT HAPPEND SECOND TIME AGAIN.MY CAR IS IN THE SHOP NOW AND THIS PROBLEM WILL JUST KEEP GOING ON IN MY OPINION FOREVER UNTIL CAR EVENTUALLY DIE BECAUSE OF WATER GOING ONTO WIRING .

NHTSA complaint #11315731 — an unverified report by a vehicle owner.

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TL* THE CONTACT OWNS A 2018 VOLKSWAGEN TIGUAN. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 65 MPH IN INCLEMENT WEATHER, THE FRONTAL COLLISION WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO (VOLKSWAGEN OF DOWNTOWN CHICAGO, LOCATED AT 1111 N. CLARK ST, CHICAGO, IL 60610), TO BE DIAGNOSED. THE MECHANIC WAS UNABLE TO DUPLICATE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND INFORMED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 30,000.

NHTSA complaint #11302747 — an unverified report by a vehicle owner.

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THE NEWEST GENERATION VW TIGUAN HAS A B PILLAR ISSUE WHERE THE RIVETS WHERE THE B PILLAR IS WELDED RATTLES. I AM CONCERNED OF THE OVER ALL STRUCTURE OF THE VEHICLE AND HOW IT WOULD WITHSTAND A CAR ACCIDENT.

NHTSA complaint #11245160 — an unverified report by a vehicle owner.

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BOUGHT THE VEHICLE NEW IN EARLY APRIL 2019, AFTER A COUPLE HUNDRED MILES I NOTICED A SCREECHING/RATTLING NOISE COMING FROM BOTH THE DRIVER'S AND PASSENGER'S SIDE B PILLARS. I TOOK IT BACK THE DEALER FOR A RESOLUTION TO THE ISSUE. THEY HEARD THE NOISE AND SAID THERE IS FIX FOR THE PROBLEM THAT INVOLVES GUTTING THE ENTIRE INTERIOR AND WELDING BAD OR MISSING WELDS ON THE STRUCTURE UP NEAR THE ROOF. I HAVE TWO PROBLEMS WITH THEIR SOLUTION. FIRST, THIS IS A SAFETY ISSUE. WHO KNOWS IF THE ROOF WOULD HOLD UP DURING A ROLLOVER ACCIDENT CONSIDERING THE DEALERSHIP MECHANICS ARE NOT QUALIFIED WELDERS FOR SUCH A CRITICAL APPLICATION. SECOND, THE NOISE IS VERY DISTRACTING WHILE DRIVING. SO I HAVE DECIDE WHETHER OR NOT TO LET THEM TEAR THE ENTIRE INTERIOR OUT OF MY VEHICLE AND LET THEM MAKE SHODDY REPAIR ON MY BRAND NEW VEHICLE OR TAKE A CHANCE ON MY AND MY PASSENGER'S SAFETY. SHAME ON VOLKSWAGEN. THESE VEHICLES SHOULD BE BOUGHT OR REPLACED WITH A 2019 WHICH DOESN'T SEEM TO HAVE THE PROBLEM.

NHTSA complaint #11205427 — an unverified report by a vehicle owner.

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I PURCHASED MY TIGUAN SE 4MOTION IN JULY 2018 AND SINCE I HAVE OWNED THE VEHICLE I HAVE HAD ISSUES WITH THE ACCELERATION AND NOISE COMING FROM THE PASSENGER SIDE B PILLAR. THE ACCELERATION FEELS LIKE A TURBO LAG FROM THE START WHERE THE GAS PEDAL IS PRESSED BUT THE VEHICLE HESITATES TO RESPOND CAUSING A SMALL "STALL". THIS HAPPENS IN BOTH DRIVE AND SPORT MODES. WHEN ACCELERATING UP-HILL THE VEHICLE HAS ISSUES WITH FINDING THE PROPER GEAR AND CONSTANTLY SEARCHES FOR A GEAR TO SETTLE ON. THE B PILLAR NOISE SOUNDS LIKE LOUD CLICKING WHEN GOING OVER BUMPS AND RUTS IN THE ROAD AND EVEN MAKES A NOISE WHEN OPENING THE DOOR TO ITS FULLEST.

NHTSA complaint #11156726 — an unverified report by a vehicle owner.

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THIS CAR IS DANGEROUS! I HAD VEHICLE FOR 4 MONTHS AND HAVE ONLY DRIVEN 411 MILES CAR HAS STARTED TO HESITATE WHEN PULLING OUT INTO TRAFFIC, IT ALMOST FEELS LIKE IT SHUTS OFF FOR A SOLID 4 SECONDS BEFORE IT DECIDES TO ACCELERATE. GAS MILEAGE READS 100MPG, WE ALL KNOW THAT'S NOT POSSIBLE... LOUD WIND NOISES AT 50 MPH AND A POP NOISE COMING FROM DRIVERS SIDE DOOR EVERY BUMP IN THE ROAD AT 50 MPH . THE START STOP OPTION TURNS ON AND OFF WHEN THE ROAD IS ROUGH OR SLIGHTLY BUMPY!

NHTSA complaint #11151863 — an unverified report by a vehicle owner.

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B PILLAR RATTLE/CREAKING METAL SOUND, BOTH SIDES, BUT WORSE ON PASSENGER SIDE WHILE IN MOTION. SOUND IS ALWAYS PRESENT.

NHTSA complaint #11150849 — an unverified report by a vehicle owner.

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ON OCTOBER 11, 2018 I WAS DRIVING STRAIGHT DOWN A SIDE STREET TRAVELING 30 MILES AN HOUR I HEARD A LOUD BANG. I TURNED AROUND AND SAW MY SIDE MIRROR BROKEN AND SMASHED INTO THE SIDE OF MY CAR WINDOW. TO MY SURPRISE THERE WAS NO OTHER DAMAGE TO THE CAR. IT WAS ISOLATED TO THE SIDE MIRROR. I BROUGHT THE CAR TO THE DEALER. I EXPLAINED WHAT HAD HAPPENED AND THEY LOOKED AT THE SIDE MIRROR. THEY CAME BACK TO TELL ME THAT SOMETHING HIT MY CAR LIKE A ROCK OR STICK. I WAS SURPRISED AND SAID REALLY THE ROCK OR STICK ONLY HIT THE SIDE MIRROR AND PUSHED THE MIRROR INTO THE WINDOW? I SAID I BELIEVE THAT THE DEFROST, LANE CHANGE OR POWER MIRROR WIRING CAUSED THE EXPLOSION. IT WAS DETERMINED THAT IT WAS NOT COVERED BY THE WARRANTY AND ESTIMATED TO COST TO $1100. I HAD DEALER ORDER A NEW MIRROR. I SCHEDULED THE SERVICE AND CONFIRMED WITH THE DEALER THAT THE PART WAS READY. AN HOUR WAITING FOR THE CAR TO BE SERVICED THE SERVICE ADVISOR GOT ME FROM THE WAITING ROOM TO TELL ME THAT THE NEW PART THAT WAS ORDERED FROM VOLKSWAGEN AND PAINTED TO ORDER WAS DAMAGED! TO THE SERVICE ADVISOR INFORMED ME THAT THE SERVICE DEPARTMENT HAD A REPLACEMENT MIRROR THAT HAD BEEN ORDERED FOR ANOTHER CUSTOMER. SINCE THAT CUSTOMER HAD NOT SCHEDULED A TIME FOR SERVICE IT WAS GOING TO BE SENT OUT TO BE PAINTED FOR ME. I LEFT THE SERVICE DEPARTMENT WITH MY BROKEN MIRROR. WHILE DRIVING HOME I REALIZED, I HAD A PROBLEM WITH THE SIDE MIRROR, THE REPLACEMENT MIRROR CAME IN DAMAGED, AND ANOTHER CUSTOMER HAD A PROBLEM WITH A SIDE MIRROR. I CAN PROVIDE ADDITIONAL PICTURES.

NHTSA complaint #11141871 — an unverified report by a vehicle owner.

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RATTLING NOISE COMING FROM THE SEATBELT COLUMN. HAVE BROUGHT IN MY CAR AND SENT RECORDINGS OF THE NOISE AND THE DEALERSHIP SAID THEY CANNOT REPLICATE THE NOISE THEY NOW HAVE IT FOR THE 3 MRS TIME AND I HAVE SHARED U TUBE LINKS AND THE VW FORUM TO SHOW THEM THAT OTHER CUSTOMERS HAVE THE ISSUES

NHTSA complaint #11141121 — an unverified report by a vehicle owner.

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INTERMITTENT CLICKING EMINATING FROM DRIVERS SIDE B PILLAR WITH OCCASIONAL CREAKING FROM VEHICLE FRAME IN THE SAME AREA. QUESTION AS TO SAFETY OF THE VEHICLES FRAME. THE CLICKING IS VERY IRRITATING AS IT IS NEXT TO DRIVERS EAR.

NHTSA complaint #11140470 — an unverified report by a vehicle owner.

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SINCE BRAND NEW THERE IS A RATTLE COMING FROM THE DRIVER'S SIDE PILLAR. TAKEN TWICE TO VOLKSWAGEN SERVICE AND THE RATTLE STILL THERE. ALSO THE VEHICLE HAS SHUT OFF COMPLETELY ON TWO DIFFERENT OCCASIONS FORCING ME TO RESTART MY VEHICLE COMPLETELY. COLD STARTS VEHICLE DOES NOT ACCELERATE WELL, FEELS LIKE WHEN SOMEONE IS LEARNING HOW TO DRIVE A MANUAL CAR FOR THE FIRST TIME AND MISSES THE CLUTCH AND THE VEHICLE JUMPS. TAKEN TWICE TO VOLKSWAGEN SERVICE AND THEY SAID THEY ADJUSTED THE TRANSMISSION AND EVERYTHING IS WELL. AS SOON AS I DROVE OFF THE LOT IT BEGAN TO DO THE SAME THING. WORRIED THAT THE VEHICLE MAY SHUT OFF COMPLETELY AT AN INTERSECTION OR THAT THERE MAY NOT BE ENOUGH POWER DUE TO LAG WHEN NECESSARY.

NHTSA complaint #11132662 — an unverified report by a vehicle owner.

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VEHICLE WAS MAKING A SMALL ANNOYING RATTLING SOUND, EMANATING FROM THE DRIVER SIDE B-PILLAR, NEXT TO DRIVER'S HEAD. RATTLE HAD BEEN INTERMITTENT INITIALLY BUT BY 8,000 MILES ON THE VEHICLE THE RATTLE WAS ALMOST CONSTANT AT ANY SPEED WHILST BEING DRIVEN OVER ANY SURFACE SMOOTH OR OTHERWISE. WE TOOK THE VEHICLE TO OUR LOCAL VOLKSWAGEN DEALERSHIP AND IT HAS NOW BEEN THERE FOR 32 DAYS. A REPAIR WAS DONE, BUT THE RESULT WAS SATISFACTORY, SO THEY ARE TRYING TO REPAIR IT AGAIN.

NHTSA complaint #11129852 — an unverified report by a vehicle owner.

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WHILE DRIVING AT ANY SPEED AND ON ANY ROAD SURFACE THERE IS A CONSTANT RATTLING COMING FROM THE DOOR AND WINDOW PILLARS. IT IS VERY LOUD AND NOTICEABLE AT ANY SPEED.GOING OVER ROUGH ROADS AND UNEVEN SURFACES MAKES THE RATTLING WORSE. THIS VEHICLE IS BRAND NEW AND ONLY FOUR DAYS OLD. WHEN I CALLED I WAS TOLD THERE IS NO KNOWN STRUCTURAL ISSUE. HOWEVER THERE ARE DOZENS OF THIS ISSUE REPORTED HERE AND ON VARIOUS VW FORUMS.

NHTSA complaint #11120754 — an unverified report by a vehicle owner.

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IN THE FIRST MONTH OF OWNING THE VEHICLE, THE FUEL PUMP AND FUEL TANK HAD TO BE REPLACED. SINCE THEN THE VEHICLE HAS DISPLAYED INTERMITTENT LOSS OF RESPONSE TO THE ACCELERATOR PEDAL. THIS OCCURS WHEN FIRST SHIFTING INTO DRIVE, THE VEHICLE WILL NOT RESPOND TO ANY INPUT INTO THE ACCELERATOR PEDAL. THE ENGINE RPMS WILL HOLD AT 1000 OR DROP TO ALMOST STALLING THE CAR. AFTER ABOUT 10-20 SECONDS OF THIS, THE CAR WILL SUDDENLY RECOGNIZE THE THROTTLE INPUT AND WILL LURCH FORWARD. THERE IS NO INDICATION OF WHEN THE VEHICLE WILL DECIDE TO RESPOND TO THE THROTTLE INPUT. THE B-PILLAR ON BOTH SIDES OF THE CAR STARTED TO RATTLE WHEN THE AMBIENT TEMPERATURE WAS OVER ~55 F. THIS HAS BEEN SERVICED ONCE, PER A TECHNICAL SERVICE BULLETIN FROM VOLKSWAGEN. THE SERVICE SIMPLY MADE THE PROBLEM INTERMITTENT. THE TSB STATES THAT THE PROBLEM IS CAUSED BY THE AIR BAG MODULES RUBBING ON THE METAL OF THE FRAME AND BODY. ADDITIONALLY THE TSB PROCEDURE INSTRUCTS THE SERVICE TECHNICIAN TO SLIDE A SCREW DRIVER BETWEEN TWO PIECES OF BODY OR FRAME METAL, AND USE A HAMMER TO BEND THE PANELS APART FROM EACH OTHER. HAS THIS BE PROVEN TO NOT COMPROMISE THE STRUCTURE OF THE VEHICLE? THE TRANSMISSION CONSISTENTLY FAILS TO FIND THE CORRECT GEAR TO BE IN AT LOW SPEEDS OR FROM A STOP. WHEN STARTING FROM A STOP THE TRANSMISSION HAS A HARSH SHIFT IN THE FIRST 3 GEARS. THE TRANSMISSION AT TIME WILL START OFF IN THE 3RD GEAR, WITH THE THROTTLE FULLY ENGAGED, AND WILL TAKE SEVERAL SECONDS TO DETERMINE THAT IT NEEDS TO BE IN THE FIRST GEAR. BY THE TIME IT FINALLY SHIFTS INTO FIRST, IT IS AT THE PEAK RPM'S FOR FIRST GEAR AND WILL HARSHLY SHIFT INTO SECOND GEAR. THIS IS THEN QUICKLY FOLLOWED BY ANOTHER JERKY SHIFT INTO THIRD GEAR. STARTING THE CAR OFF IN THIRD GEAR HAS CAUSED ISSUES FOR MAKING A TURN IN A BREAK IN TRAFFIC TO THE POINT WHERE I CAN NO LONGER RELIABLY DEEM THAT TO BE A SAFE MANEUVER.

NHTSA complaint #11120358 — an unverified report by a vehicle owner.

STRUCTURE:FRAME AND MEMBERS

TL* THE CONTACT OWNS A 2018 VOLKSWAGEN TIGUAN. WHILE DRIVING UNKNOWN SPEEDS ON ROUGH TERRAIN, THERE WAS AN ABNORMAL TICKING, RATTLING, AND KNOCKING NOISE EMERGING FROM THE FRAME. THE VEHICLE WAS TAKEN TO HAMILTON VOLKSWAGEN (2200 NJ-33 HAMILTON, NJ 08690, 844-858-4565) WHERE IT WAS DIAGNOSED THAT THE B PILLAR NEEDED TO BE REPAIRED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED AND PROVIDED CASE NUMBER: 181087619. THE FAILURE MILEAGE WAS 3,000. THE VIN WAS NOT AVAILABLE.

NHTSA complaint #11118783 — an unverified report by a vehicle owner.

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THERE IS A RATTLE COMING FROM LOWER B PILLAR RATTLE COMING FROM DRIVER SEAT BELT RETRACTOR, OVERHEAD CONSOLE, WOOD TRIM ON BOTH FRONT DOORS, BOTH TWEETER SPEAKER GRILLS, BOTH REAR CUP HOLDERS, ALSO FOUND REAR DECK LID CLIPS NOT CLIPPED IN ALL THE WAY DRIVER REAR ACCESS PANEL RATTING ALONG WITH BOTH REAR STOP LIGHT ACCESS PANELS

NHTSA complaint #11118847 — an unverified report by a vehicle owner.

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THERE WAS A LOUD, CONTINUOUS "CLICKING" NOISE COMING FROM THE DRIVER'S SIDE ALL ALONG WHERE THE ROOFLINE MEETS THE SIDE PANELS. THIS IS FROM A STRUCTURAL DEFECT DUE TO A LACK OF WELDING IN THOSE AREAS. WHILE IN FOR INSPECTION, I WAS LOANED THREE ADDITIONAL TIGUANS AND THEY ALL MADE THE CLICKING SOUND. IT'S A HEAT-SENSITIVE ISSUE, OCCURRING WHEN THE TEMPERATURE REACHES AT LEAST 45 DEGREES AND THE METAL EXPANDS. AFTER FOUR ATTEMPTS TO REPAIR THE VEHICLE BY INSTALLING CLIPS, WEDGES, AND FELT PADDING, VOLKSWAGEN AGREED TO RE-PURCHASE THE VEHICLE FROM ME. THERE ARE NUMEROUS COMPLAINTS ONLINE ABOUT THIS ISSUE, WITH VW REPURCHASING SEVERAL VEHICLES. THE CLICKING IS A CONTINUOUS ISSUE WHENEVER THE VEHICLE IS IN MOTION.

NHTSA complaint #11115085 — an unverified report by a vehicle owner.

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TICKING NOISE/RATTLING FROM THE B-PILLAR ON BOTH THE DRIVER AND PASSENGER SIDE.

NHTSA complaint #11110209 — an unverified report by a vehicle owner.

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CREAK/RATTLE FROM DRIVER'S SIDE B-PILLAR ALMOST SINCE NEW. HAPPENS WHEN DRIVING OVER BUMPS IN THE ROAD; HAPPENS MOST BUT NOT ALL OF THE TIME. RECENTLY STARTED SAME FROM PASSENGER-SIDE B-PILLAR, BUT LESS FREQUENTLY. MOST OFTEN NOTICED WHEN DRIVING A MODERATE SPEEDS (35-55). THIS IS A KNOWN ISSUE WITH A TSB FOR EARLY MODEL YEAR PRODUCTION. MAY INVOLVE POOR/MISSING WELDS.

NHTSA complaint #11103444 — an unverified report by a vehicle owner.

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PURCHASED A 2018 TIGUAN AND DEVELOPED A RATTLE IN THE B-PILLAR. VW/BODY SHOP IS REPAIRING IT ACCORDING TO A TSB THAT IS NOT UP TO STANDARD IN MY OPINION. HOW CAN YOU FIX A BAD WELD BY MAKING THE SPACE WIDER AND SPRAYING IT WITH A SEALER?

NHTSA complaint #11103083 — an unverified report by a vehicle owner.

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TICKING IN THE B PILLAR. IT COMES AND GOES BUT IS LOUD ENOUGH THAT ALL PASSENGERS IN THE CAR HEAR IT. IT IS IDENTICAL TO THE RATTLE THAT ALL OTHER TIGUANS HAVE. VW HAS A SERVICE BULLETIN FOR THIS ISSUE BUT IT HAS A NARROW VIN RANGE. THERE IS MOST CERTAINLY A STRUCTURAL CONCERN AND INHERENT DESIGN FLAW IN THE B PILLAR. TSB # 2050753/2

NHTSA complaint #11099471 — an unverified report by a vehicle owner.

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WHEN I'M GIVING GAS/ ACCELERATING, THERE IS A "HISSING-SOUND" COMING FROM OUTSIDE AND MORE CLEARER AND LOUDER TO THE PASSENGER SIDE PERSON POSITION. CAN HEAR IT EVEN CLEAR IF I ROLL DOWN THE WINDOWS. SOUND STARTS COMING ANYWHERE FROM 0 - MAX MPH NO MATTER WHICH ROADS I DRIVE IN. DON'T KNOW FOR SURE WHICH PART OF THE CAR IS DOING THE SOUND BUT "ACCELERATION" IS THE CAUSING IT AND WHEN I LET THE CAR ROLL WITHOUT GIVING GAS, THE SOUND STOPS. SO YOU SHOULD DEFINITELY GIVE GAS/ PRESS ACCELERATION PEDAL TO HEAR THIS SOUND. ITS BEEN 9 MONTHS SINCE I PURCHASED THIS CAR AND HAS ROUGHLY 11K MILES ON IT. (TIGUAN SE 2018 4MOTION) SOUNDS FROM DRIVER'S SIDE B COLUMN IS ALSO NOTICEABLY LOUD WHEN DRIVING.

NHTSA complaint #11099525 — an unverified report by a vehicle owner.

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THE DRIVER'S SIDE B-PILLAR HAS A RATTLE/CREAK. IT'S A SLIGHT TICKING THAT HAPPENS MOST OF THE TIME OVER UNEVEN ROADS OR WHEN YOU HIT A BUMP; THE RATTLE/NOISE HAPPENS OVER THE SMALLEST BUMP. NOISE CAN BE HEARD EVEN ON EVEN ROADS.I'VE HAD THE CAR SINCE 1/31/2018 WHEN I PURCHASED IT NEW, AND AS OF TODAY 5/12/18 HAS 2637 MILES. I HAVE NOTICED THE RATTLE SINCE THE WEATHER HAS BEEN WARMER AND AFTER THE VEHICLE SITS IN THE SUN OR OUTSIDE. THE RATTLE OCCURS AT ANY SPEED; 15 MPH - 70 MPH.I HAVE NOT TAKEN THE VEHICLE TO THE DEALERSHIP SINCE I WANT THIS ISSUE DOCUMENTED SINCE IT'S A KNOWN ISSUE BASED ON MY RESEARCH AND THE FIX IS NOT FULL PROOF YET. I DON'T WANT MY CAR DISMANTLED UNTIL I KNOW THE FIX WILL ACTUALLY FIX IT PERMANENTLY. THIS IS A KNOWN ISSUE WHICH HAS BEEN REPORTED TO THE NHTSA AND VW ALREADY BY OTHER VW TIGUAN OWNERS. VW HAS ISSUED TECHNICAL SERVICE BULLETIN 2050753 ON 4/2/18 WITH A SUPPOSED FIX, BUT MULTIPLE OWNERS ARE STAYING THAT FIX HAS NOT SOLVED THEIR ISSUES. FOR DETAILS ON THE ISSUE PLEASE REFER TO THE FOLLOWING VW OWNER FORUM - HTTP://FORUMS.VWVORTEX.COM/SHOWTHREAD.PHP?8860202-2018-TIGUAN-B-PILLAR-RATTLE-AND-OTHER-ANNOYANCES&P=107961257#/TOPICS/8903433?PAGE=1

NHTSA complaint #11093517 — an unverified report by a vehicle owner.

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I AM EXPERIENCING A RATTLE IN THE PASSENGER SIDE B-PILLAR. MY DEALER IS AWARE OF MY PROBLEM AND SAID THEY HAVEN'T EXPERIENCED IT BEFORE. THEY ARE GOING TO RESEARCH ANY TSB THAT MAY BE AVAILABLE REGARDING THE RATTLE, BEFORE THEY START DISASSEMBLING THE INTERIOR LOOKING FOR THE CAUSE OF THE RATTLE. IN THE MEAN TIME, I HAVE FOUND MANY ON-LINE COMPLAINTS ABOUT THE SAME ISSUE AND ONE OF THE RESPONSES INDICATE COMMUNICATION WITH AN OWNER AND WITH VOLKSWAGEN, BY THE NHTSA ABOUT THIS ISSUE. I'LL TRY TO ATTACH THE LINK TO THAT CONVERSATION. IF, AS STATED IN THE COMMUNICATION, A FIX HAS BEEN IDENTIFIED, PLEASE LET ME KNOW SO I CAN FORWARD IT TO MY DEALER BEFORE THEY START REMOVING MY VEHICLES INTERIOR LOOKING FOR THE PROBLEM. THANK YOU. HERE IS THE LINK I REFERENCED ABOVE. IF THE LINK DOESN'T TAKE YOU DIRECTLY TO THREAD # 137, PLEASE GO TO PAGE 6 AND SCROLL DOWN TO THREAD # 137. HTTP://FORUMS.VWVORTEX.COM/SHOWTHREAD.PHP?8903433-2018-TIGUAN-ISSUES-PURCHASED-ON-9-16-B-PILLAR/PAGE6

NHTSA complaint #11083371 — an unverified report by a vehicle owner.

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I PURCHASED THE VEHICLE THE FIRST WEEK OF FEBRUARY. A WEEK LATER AN AWFUL RATTLE/TICKING NOISE BEGAN IN THE B-PILLAR WHERE IT MEETS THE ROOF LINE. THE SOUND IS VERY CONSISTENT AND LOUD. UPON DOING A QUICK INTERNET SEARCH IT APPEARS THAT THERE ARE MANY COMPLAINTS REGARDING THIS ISSUE IN THIS PARTICULAR MODEL. PEOPLE HAVE REPORTED THAT VW HAS HAD THEIR VEHICLE FOR WEEKS AND ARE COMPLETELY STRIPPED INSIDE. I CONTACTED THE DEALERSHIP I PURCHASED THE VEHICLE FROM, SENT THEM THE INFO FROM NHTSA AND VIDEOS OF THE PROBLEM. THE SHOP FOREMAN TOLD ME HE KNEW WHAT IT WAS AND IT WAS AN EASY FIX. I MADE AN APPOINTMENT. DROVE IT 70 MILES TO THE DEALERSHIP. ANOTHER TECH WORKED ON IT WITHOUT SPEAKING TO THE FOREMAN AND FOUND THAT BOTH SEAT BELT MECHANISMS WHERE OUT OF THEIR TRACK ( CONCERNING IN AND OF ITSELF). THE FIXED THAT ISSUE AND TOLD ME TO COME GET THE CAR. I ASKED THEM IF THEY SPOKE TO THE FOREMAN ABOUT WHAT HE THOUGHT IT WAS AND THEY HADN'T. I GET A CALL SAYING THEY NEED TO KEEP THE CAR. THE NEXT DAY I'M TOLD THEY ARE GOING TO START REMOVING THE SIDE PANEL AND HEADLINER. DURING THAT TIME I CALLED VW CUSTOMER CARE AND I WAS TOLD THERE ARE NO KNOWN ISSUES--BUT THEY HAVE ACTUALLY BOUGHT BACK PEOPLE'S CARS FOR THIS SAME ISSUE. I PICKED UP MY CAR 5 DAYS LATER BECAUSE I DID NOT WANT IT TORN APART AND USED AS A GUINEA PIG AND I NEEDED A CAR AND CAN'T LET IT SIT TORN APART FOR MONTHS. THEY ARE TELLING ME THE ONLY WAY TO FIGURE IT OUT IS TO BRING IT BACK AND RESTART THE PROCESS, BUT IT'S CLEAR FROM REPORTS ON HERE AND OTHER SOURCES THAT THEY KNOW ABOUT THE ISSUE AND HAVE DEEMED CARS INOPERABLE FOR THIS ISSUE.

NHTSA complaint #11081919 — an unverified report by a vehicle owner.