2024 Volkswagen Tiguan driver assist problems

FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL

#1 issue is only the driver's side replacement windshield wiper is and has been unavailable for over 6 months. This presents a danger that focusing on a different part of the windshield is problematic; secondarily, the smears even using washer fluid are impossible to rectify. The dealership echoes the same problem on many vehicles and is blaming VW parts supplies. I will not use parts stores after many difficult and not acceptable performances of these OTC blades. The second issue is cruise control stops working erratically. This causes the vehicle to slow very quickly., also causing people following too closely to get angry us! While on a 1100 mile trip it quit tens of times; will not re-engage frequently and then suddenly become available. I'm told the steering wheel wiring is the issue and I was told to being in for diagnosis. A fault code in the steering wheel controls was documented, but parts department said these too are on a very long list of same issues on many Tiguans. Now I'm told that since the dealer verified the fault code for this issue and cleared it, but VW refuses to replace the steering wheel electronics. Many customers have told me they also have to "wait on parts.?!

NHTSA complaint #11758585 — an unverified report by a vehicle owner.

LANE DEPARTURE: ASSIST

While you driving an annoying beep comes on with the message ‘Lane assist is not available’ The beep comes on then off for several times during the ride..it’s very disturbing and annoying for me and for my passengers..My vehicle which has 30000 miles is being used for Hire I consider this issue as a safety one and that the manufacturer has to take some action to solve the problem Thank you for your cooperation and looking forward to hearing from you soon Best regards

NHTSA complaint #11742421 — an unverified report by a vehicle owner.

FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL

The adaptive cruise control (ACC), forward collision warning, and automatic emergency braking/front assist systems have repeatedly malfunctioned. The vehicle has been returned to the dealership multiple times for diagnosis and repair, but the issues remain unresolved. These are safety systems designed to help prevent or mitigate collisions. When the adaptive cruise control and automatic emergency braking systems become unavailable or fail to function properly, I cannot rely on features intended to assist in maintaining safety. The loss of these systems creates a potential safety risk for me, my passengers, and other motorists. The vehicle has been presented to an authorized Volkswagen dealer on multiple occasions for these concerns. The dealer has attempted repairs, but the problems continue to occur. Warning messages indicating that adaptive cruise control, front assist, or automatic emergency braking systems were unavailable appeared before and during the malfunction. I thought before they were just faulty sensors. The dealer never explained these features were not functioning. The symptoms first appeared while the vehicle was under warranty and have continued despite multiple repair attempts. The car was purchased brand new from the dealer.

NHTSA complaint #11741111 — an unverified report by a vehicle owner.

FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING

The adaptive cruise control (ACC), forward collision warning, and automatic emergency braking/front assist systems have repeatedly malfunctioned. The vehicle has been returned to the dealership multiple times for diagnosis and repair, but the issues remain unresolved. These are safety systems designed to help prevent or mitigate collisions. When the adaptive cruise control and automatic emergency braking systems become unavailable or fail to function properly, I cannot rely on features intended to assist in maintaining safety. The loss of these systems creates a potential safety risk for me, my passengers, and other motorists. The vehicle has been presented to an authorized Volkswagen dealer on multiple occasions for these concerns. The dealer has attempted repairs, but the problems continue to occur. Warning messages indicating that adaptive cruise control, front assist, or automatic emergency braking systems were unavailable appeared before and during the malfunction. I thought before they were just faulty sensors. The dealer never explained these features were not functioning. The symptoms first appeared while the vehicle was under warranty and have continued despite multiple repair attempts. The car was purchased brand new from the dealer.

NHTSA complaint #11741111 — an unverified report by a vehicle owner.

FORWARD COLLISION AVOIDANCE: WARNINGS

The adaptive cruise control (ACC), forward collision warning, and automatic emergency braking/front assist systems have repeatedly malfunctioned. The vehicle has been returned to the dealership multiple times for diagnosis and repair, but the issues remain unresolved. These are safety systems designed to help prevent or mitigate collisions. When the adaptive cruise control and automatic emergency braking systems become unavailable or fail to function properly, I cannot rely on features intended to assist in maintaining safety. The loss of these systems creates a potential safety risk for me, my passengers, and other motorists. The vehicle has been presented to an authorized Volkswagen dealer on multiple occasions for these concerns. The dealer has attempted repairs, but the problems continue to occur. Warning messages indicating that adaptive cruise control, front assist, or automatic emergency braking systems were unavailable appeared before and during the malfunction. I thought before they were just faulty sensors. The dealer never explained these features were not functioning. The symptoms first appeared while the vehicle was under warranty and have continued despite multiple repair attempts. The car was purchased brand new from the dealer.

NHTSA complaint #11741111 — an unverified report by a vehicle owner.

BACK OVER PREVENTION: WARNINGS

Vehicle was brought to Volkswagen dealer on 4/2/26 for recall service/software update. Prior to service, rear camera and safety assistance systems operated normally. During recall procedure, update reportedly failed and vehicle was returned with rearview camera, parking sensors, and multiple driver assistance/safety systems inoperative. Vehicle has remained unrepaired for approximately seven weeks pending parts or further repair, with no clear resolution timeline provided. Failure occurred directly following dealer-performed recall work involving safety-related systems.

NHTSA complaint #11738876 — an unverified report by a vehicle owner.

LANE DEPARTURE: ASSIST

Vehicle was brought to Volkswagen dealer on 4/2/26 for recall service/software update. Prior to service, rear camera and safety assistance systems operated normally. During recall procedure, update reportedly failed and vehicle was returned with rearview camera, parking sensors, and multiple driver assistance/safety systems inoperative. Vehicle has remained unrepaired for approximately seven weeks pending parts or further repair, with no clear resolution timeline provided. Failure occurred directly following dealer-performed recall work involving safety-related systems.

NHTSA complaint #11738876 — an unverified report by a vehicle owner.

LANE DEPARTURE: WARNING

Vehicle was brought to Volkswagen dealer on 4/2/26 for recall service/software update. Prior to service, rear camera and safety assistance systems operated normally. During recall procedure, update reportedly failed and vehicle was returned with rearview camera, parking sensors, and multiple driver assistance/safety systems inoperative. Vehicle has remained unrepaired for approximately seven weeks pending parts or further repair, with no clear resolution timeline provided. Failure occurred directly following dealer-performed recall work involving safety-related systems.

NHTSA complaint #11738876 — an unverified report by a vehicle owner.

LANE DEPARTURE: ASSIST

Lane keep assist will activate randomly and try to steer the car and vibrate the steering wheel like lane departure warning going off. Also the Lane keep assist and emergency sos fault lights will randomly come on.

NHTSA complaint #11712400 — an unverified report by a vehicle owner.

LANE DEPARTURE: BLIND SPOT DETECTION

Complaint Type: Vehicle Safety / Potential Defect / Dealer Negligence Description of Complaint: I am reporting a serious safety issue resulting from negligent service performed by Kocourek Wausau Imports. After the dealership performed my 2024 Tiguan’s second oil change under warranty, strong fumes and white smoke entered the cabin multiple times, causing vomiting, severe headaches, and forcing me to leave work early. The dealership initially claimed the vehicle was safe to drive. Only after my insistence did they admit a mechanical issue involving the cam/valve area, stating a plug required replacement. The part was on backorder, and I was not warned of any risk. Shortly thereafter, I discovered the engine was completely out of oil, despite recent dealer service. A vehicle of this model and age should never lose its entire oil supply immediately after a service, creating a serious risk of engine failure, fire, and exposure to toxic fumes for the driver and passengers. This incident represents: -Grossly negligent maintenance -Returning a vehicle unsafe to operate -Exposure to harmful fumes inside the cabin -Potential permanent engine damage due to oil starvation Requested Action / Resolution: -Investigation into dealership practices and potential vehicle defects -Determination of whether this constitutes a safety-related defect -Notification of corrective action to prevent recurrence -Documentation that the vehicle is safe to operate before further use I am submitting this complaint to formally document the endangerment and unsafe condition, which may affect other vehicles serviced by this dealership. Contact Information: [XXX] : [XXX] // Email: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA complaint #11707075 — an unverified report by a vehicle owner.

FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING

The defect has occurred since the day the vehicle was leased. The entire multimedia and safety interface shuts down randomly while driving (screen goes black, GPS stops, rear camera and driver-assistance functions stop working). This happens in multiple areas across the city, not in a single location. The dealership initially blamed my internet or phone, delaying proper diagnosis. The first available service appointment was more than a month later, and the vehicle was first taken in on January 27, 2025. Since then, the vehicle has been in the shop more than five times across multiple dealerships, including over a month during the most recent repair attempt. I have also been required to visit the dealership more than 30 times for the same issue. Dealership technicians and the service manager stated that the vehicle is defective, that nothing else can be done, and that all repair attempts have failed. The manufacturer claims it is an “environmental connectivity issue” in one spot, which is not accurate. Multiple videos requested and submitted show the failure happening in different areas of the city. At the dealership’s request, I drove with a technician who recorded the failure again. Customer Care instructed me to return the loaner vehicle immediately and take back the defective vehicle, even though it is unsafe to operate. The Customer Care manager refused to speak with me and required an appointment several days later, but they still demanded that I return the loaner and pick up the unsafe vehicle now. When I requested written documentation acknowledging that the vehicle is unsafe, they refused to provide it. This is an unresolved, repeated safety defect that puts me at risk while driving. Please, I'll appreciate any help. Thank you in advance.

NHTSA complaint #11699413 — an unverified report by a vehicle owner.

BACK OVER PREVENTION

The contact owns a 2024 Volkswagen Tiguan. The contact stated while reversing, the back over prevention camera system failed to function as intended. The contact almost struck a pedestrian in a wheelchair due to the failure. The dealer was made aware of the failure. The contact was informed that parts were not available to repair the vehicle. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact received notification of NHTSA Campaign Number: 25V082000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The manufacturer was not made aware of the failure. The failure mileage was approximately 13,500.

NHTSA complaint #11683436 — an unverified report by a vehicle owner.

BACK OVER PREVENTION

The contact owns a 2024 Volkswagen Tiguan. The contact stated that the vehicle was involved in a crash that damaged the driver's side headlight. The vehicle was taken to the dealer for repair; however, the contact was informed that the headlight Part Number: 5NL-941-113-D was on a national back order. The vehicle was not repaired and remained with the dealer. The manufacturer was contacted for assistance in shipping the part to the dealer, but no assistance was provided. Additionally, the contact received notification of NHTSA Campaign Number: 25V082000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

NHTSA complaint #11682232 — an unverified report by a vehicle owner.

BACK OVER PREVENTION

The contact owns a 2024 Volkswagen Tiguan. The contact received notification of NHTSA Campaign Number: 25V082000 (Back Over Prevention). The contact stated that while the transmission was shifted into reverse(R), the rear-view camera image was black and had since failed to provide an image of the rear of the vehicle. The vehicle was taken to a dealer three times however, the dealer denied the repair because the update was not available. The manufacturer was not notified of the failure. The failure mileage was unavailable.

NHTSA complaint #11680630 — an unverified report by a vehicle owner.

FORWARD COLLISION AVOIDANCE: WARNINGS

Front sensor for frontal collision, lane keep and adaptive cruise control. Warning lights including SOS will come on with a message saying no sensor view, and safety systems not available. Comes on randomly when driving.

NHTSA complaint #11633327 — an unverified report by a vehicle owner.

LANE DEPARTURE: WARNING

Front sensor for frontal collision, lane keep and adaptive cruise control. Warning lights including SOS will come on with a message saying no sensor view, and safety systems not available. Comes on randomly when driving.

NHTSA complaint #11633327 — an unverified report by a vehicle owner.

LANE DEPARTURE: ASSIST

Front sensor for frontal collision, lane keep and adaptive cruise control. Warning lights including SOS will come on with a message saying no sensor view, and safety systems not available. Comes on randomly when driving.

NHTSA complaint #11633327 — an unverified report by a vehicle owner.