53 of the
198 complaints about the 2002 BMW 325I are about the
airbag system — 27% of everything
reported for this model year.
Half of the failures with a mileage on record happened before
125,000 miles.
I got a notice in the mail for an airbag recall. I called the number (877-225-0472) in early December. I was told to call Fremont BMW (510-360-5902) The first question they asked was: Did you buy your vehicle from us? I told them that the car is not currently registered. They told me to schedule a tow on my mobile phone. I don't have a mobile phone. The notice said that some of the dealers have mobile service where they come to your house. They said they would get back to me. That was over a month ago. I don't think BMW is taking this recall seriously.
NHTSA complaint #11447327 — an unverified report by a vehicle owner.
at 161,000 milesRancho Cucamonga, CA
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2002 BMW 325I. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V018000 (AIR BAGS) HOWEVER, SHORTLY AFTER THE RECALL REPAIR WAS PERFORMED, THE AIR BAGS WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO BMW OF ONTARIO (1350 AUTO CENTER DR, ONTARIO, CA 91761; (909) 402-3052) AND THE DEALER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER HAD NOT BEEN INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 161,000.
NHTSA complaint #11384625 — an unverified report by a vehicle owner.
Beaver Falls, PA
AIR BAGS
I HAVE MADE SEVERAL APPOINTMENTS WITH SWICKLEY PA DEALERSHIP TO FIX THE PROBLEM WITH NO SUCCESS. THEY NEVER SHOW UP OR CALL TO CANCEL .THEY SET UP 3 RENTAL CAR DELIVERY DAYS NEVER CAME. I'VE BEEN DEALING WITH THIS PROBLEM FOR ABOUT A YEAR NOW. I'VE EVEN SAID DON'T WORRY ABOUT RENTAL JUS TO HURRY AND GET DONE AND THEY STILL DON'T COME. I'VE CALLED OFF FOR THIS SEVERAL TIMES AND STILL IT'S NOT DONE. SINCE I'VE BEEN FIRED BECAUSE OF THIS AND STILL NOT FIXED. THE LAST TIME I CALLED THE SHOCKLEY DEALERSHIP SAID NOW THEY WON'T DO IT BECAUSE I'M UNHAPPY WITH THERE SERVICE. I REALLY WOULD LIKE THE PROBLEM REMEDY BEFORE SOMEONE GETS HURT FROM THE RECALL. I AM A SINGLE FATHER OF 2 AND I REALLY CAN'T AFFORD FOR ME OR KIDS TO B INJURED IN AUTOMOBILE ACCIDENT FROM INSIDE THE CAR. A SMALL ACCIDENT CAN CAUSE SERIOUS DAMAGE FROM WHAT I UNDERSTAND. I AM GOING TO TRY TO CONTACT BETTER BUSINESS BUREAU NEXT
NHTSA complaint #11311200 — an unverified report by a vehicle owner.
North Bergen, NJ
AIR BAGS
AIRBAG LIGHT STILL ON IN DASH EVEN AFTER DRIVER SIDE AIRBAG WAS REPLACED BY DEALER, DURING RECALL.
NHTSA complaint #11235276 — an unverified report by a vehicle owner.
at 130,000 milesVancouver, WACrash1 injured
AIR BAGS
ON SEPTEMBER 7, 2018 I LEND MY CAR TO MY SON SO HE COULD RUN SOME SCHOOL RELATED ERRANDS HE NEEDED TO ATTEND TO. THAT DAY HE HAD ALSO TAKEN MY DAUGHTER WITH HIM AS THEY WERE GOING TO HAVE LUNCH AFTER HE HAD FINISHED ALL OF THE ERRANDS HE HAD TO DO FOR THAT DAY. AROUND 3:10 P.M. MY SON GOT INTO AN ACCIDENT WHICH HAD CAUSED BOTH FRONT AIRBAGS TO DEPLOY. SOON AFTER THE ACCIDENT A NOTICEABLE CUT WAS NOTICED ON MY DAUGHTER LEFT CHEEK WHICH WAS CAUSED FROM THE AIR BAG DEPLOYMENT.
NHTSA complaint #11191218 — an unverified report by a vehicle owner.
at 168,000 milesLouisville, KYFire
AIR BAGS
ON WEDNESDAY, SEOTEMBER 26 2018 - MY CAR HAD BEEN PARKED OUTSIDE SINCE FRIDAY, SEPT 21. IT HAD RAINED A GREAT DEAL THAT WEEKEND. AT 1:00 IN THE AFTERNOON, I WENT TO GET IN THE CAR AND THE WINDOWS WERE BLACK FROM THE INSIDE. I HAD BEEN SMELLING A STRANGE ELECTIRCAL BRUNING SMELL ALL DAY. I DID NOT OPEN THE DOOR. I CALLED THE FIRE DEPARTMENT.THEY ARRIVED AND INVESTIGATED. THE INSIDE OF THE CAR ON THE DRIVERS SIDE DASH WAS COMPLETELY MELTED AND THE DASH WAS STILL ON FIRE INSIDE. THE PILLAR AIRBAG HAD EXPLODED AND MELTED AND HAD SPEWED PLASTIC ON THE FRONT SEATS. THE UPPER DRIVER SIDE CORNER AREA OF THE WINDSHEILD WAS BROKEN FROM THE INSIDE AS THOUGH SOMETHING HAD CATAPLULTED INTO IT FROM BELOW. THE PILLAR BAG INFLATOR WAS FOUND ON THE FLOOR OF THE CAR AND WAS BURNT IN THE BOTTOM. THE DRIVER DOOR PANEL HAD DEPLOYED. THE CAR WAS A TOTAL LOSS
NHTSA complaint #11142336 — an unverified report by a vehicle owner.
Toms River, NJ
AIR BAGS
2002 325 I. CONSUMER WRITES IN REGARDS TO AIR BAG SAFETY RECALL. CONSUMER STATES THAT THEY WERE NEVER NOTIFIED OF RECALL. *LD *JS
NHTSA complaint #11111602 — an unverified report by a vehicle owner.
Oakland, CA
AIR BAGS
RECALL
NHTSA complaint #11047200 — an unverified report by a vehicle owner.
SAN Luis Obispo, CA
AIR BAGS
TAKATA INFLATORS. I DELIVERED THE RECALL NOTICE TO COAST BMW, THE ORIGINAL SELLING DEALER OVER A YEAR AGO. I WAS TOLD I WOULD RECEIVE A CALL WHEN THEY WOULD RECEIVE PARTS FOR MY RECALL EXCHANGE. I NEVER WAS CONTACTED. DATE STATED BELOW IS AN APPROXIMATION.
NHTSA complaint #11045799 — an unverified report by a vehicle owner.
Shoreline, WA
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2002 BMW 325I. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 13V172000 (AIR BAGS) AND 15V318000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (BMW SEATTLE, 1002 AIRPORT WAY S, SEATTLE, WA 98134 (206) 829-5004) WAS CONTACTED AND INFORMED THE CONTACT THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
NHTSA complaint #11022923 — an unverified report by a vehicle owner.
SAN Diego, CA
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2002 BMW 325I. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V318000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. A LOCAL DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE VIN WAS NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
NHTSA complaint #11016182 — an unverified report by a vehicle owner.
Ipswich, MA
AIR BAGS
"TAKATA RECALL" BMW DOES NOT APPEAR TO TAKE THIS RECALL SERIOUS. I CALLED # ON HUGH GLOSSY POSTCARD, SPENT OVER 10 MIN --- NO HUMAN. CALLED NATIONAL # THEY SAID THEY COULD FORWARD ME TO LOCAL # (BACK WHERE I STARTED.) GOT RETURN CALL TOLD HER I NEEDED 4 PM APPOINT. OH NOW THEY ONLY HA APPOINTS TIL 1:30. THIS BMW LOCATION DOES NOT CARE ABOUT "URGENT RECALL NOTICE" TALKED TO A GUY (HIGHER UP) . WHEN I INSISTED I NEEDED 4 PM APPOINT HE HUNG UP!
NHTSA complaint #11014029 — an unverified report by a vehicle owner.
Jacksonville, FL
AIR BAGS
AIRBAG LIGHT COMES ON WHEN DRIVING, AND SOMETIMES IT DOES NOT. I HAVE CONTACTED THE DEALERSHIP JACKSONVILLE FL MULTIPLE TIMES TO GET THE RECALL FIXED SINCE THE RECALL NOTICE IN THE MAIL. THEY ALWAY SAY THEY DON'T HAVE THE PART AND CANNOT DO IT. THEY WILL TRY TO ORDER IT AND IF IT COMES IN THEY WILL CONTACT ME. I NEVER HEAR BACK FROM THEM.
NHTSA complaint #10985980 — an unverified report by a vehicle owner.
Santa Maria, CA
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2002 BMW 325I. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V318000 (AIR BAGS). THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
NHTSA complaint #10925345 — an unverified report by a vehicle owner.
at 160,000 milesHonolulu, HI
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2002 BMW 325I. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V318000 (AIR BAGS). THE DEALER REPLACED THE AIR BAG; HOWEVER, THE AIR BAG MODULE, AS STATED IN THE NOTIFICATION, WAS NOT REPLACED. THE AIR BAG LIGHT REMAINED ILLUMINATED. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 160,000. PARTS DISTRIBUTION DISCONNECT.
NHTSA complaint #10905862 — an unverified report by a vehicle owner.
SAN Diego, CA
AIR BAGS
TL* THE CONTACT OWNS A 2002 BMW 325I. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V318000 (AIR BAGS). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
NHTSA complaint #10903909 — an unverified report by a vehicle owner.
LOS Angeles, CA
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2002 BMW 325I. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 15V318000 (AIR BAGS) AND 14V428000 (AIR BAGS) HOWEVER, THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PART DISTRIBUTION DISCONNECT. UPDATED 10/19/16*LJ
NHTSA complaint #10903244 — an unverified report by a vehicle owner.
Central City, KY
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2002 BMW 325I. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 14V428000 (AIR BAGS), 15V318000 (AIR BAGS) AND STATED THAT THE PARTS WERE NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE MANUFACTURER WAS CONTACTED AND COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE CONTACTS VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
NHTSA complaint #10903250 — an unverified report by a vehicle owner.
Chula Vista, CA
AIR BAGS
BMW DEALER WOULD NOT REPLACE TAKATA AIRBAGS
NHTSA complaint #10899030 — an unverified report by a vehicle owner.
Chatsworth, CA
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2002 BMW 325I. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V318000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS UNKNOWN. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 11/29/16*LJ THE CONSUMER STATED THE ISSUE HAS BEEN RESOLVED. UPDATED 12/05/16.
NHTSA complaint #10895963 — an unverified report by a vehicle owner.
Scottsdale, AZ
AIR BAGS
TAKATA RECALL OF FRONT DRIVERS SIDE AIR BAGS. I RECEIVED NOTICE OF RECALL OVER A YEAR AGO. I AM STILL BEING TOLD BY BMW THAT THE PART NEEDED TO REPAIR THE VEHICLE IS UNAVAILABLE.. IT IS UNACCEPTABLE AND WRONG TO WAIT WELL OVER A YEAR TO HAVE A RECALL REPAIR! AND I'M STILL WAITING. I JUST SPOKE TO THE BMW DEALERSHIP AND WAS TOLD AGAIN THAT THERE ARE NO PARTS FOR THE REPAIR. I'D LIKE TO GET THIS TAKEN CARE OF SO PLEASE DO SOMETHING ABOUT IT.
NHTSA complaint #10893758 — an unverified report by a vehicle owner.
Portsmouth, VA
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2002 BMW 325I CONVERTIBLE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V318000 (AIR BAGS); HOWEVER, THE PARTS FOR THE RECALL REPAIR WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
NHTSA complaint #10891563 — an unverified report by a vehicle owner.
Carmel-By-The-Sea, CA
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2002 BMW 325I. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V318000 (AIR BAGS); HOWEVER, THE PARTS FOR THE RECALL REPAIR WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
NHTSA complaint #10884658 — an unverified report by a vehicle owner.
Roswell, GA
AIR BAGS
TL* TAKATA RECALL.THE CONTACT OWNS A 2002 BMW 325I. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V318000 (AIR BAGS). THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
NHTSA complaint #10884399 — an unverified report by a vehicle owner.
ANN Arbor, MI
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2002 BMW 325I. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V318000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 08/30/16*LJ
NHTSA complaint #10882740 — an unverified report by a vehicle owner.
Culver City, CA
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2002 BMW 325I. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 15V318000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 08/16/16*LJ UPDATED 08/17/16.
NHTSA complaint #10875434 — an unverified report by a vehicle owner.
Humble, TX
AIR BAGS
2002 BMW 325I. CONSUMER WRITES IN REGARDS TO NO REPLACEMENT PARTS AVAILABLE TO REPAIR DRIVER SIDE AIRBAG RECALL NOTICE. *SMD
NHTSA complaint #10861810 — an unverified report by a vehicle owner.
Columbia, MD
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2002 BMW 325I. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V318000 (AIR BAGS) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
NHTSA complaint #10854742 — an unverified report by a vehicle owner.
Carmel, CA
AIR BAGS
TAKATA RECALL - I RECEIVED A NOTICE IN JULY 2015 STATING THAT AN ACCIDENT COULD RESULT IN SERIOUS INJURY OR DEATH. I HAVE BEEN REPEATEDLY TOLD BY THE MANUFACTURER THAT THEY WILL LET ME KNOW WHEN REPLACEMENT PARTS ARE AVAILABLE. HOW LONG DO I HAVE TO DRIVE AN UNSAFE CAR BEFORE IT IS REPAIRED?
NHTSA complaint #10853931 — an unverified report by a vehicle owner.
Bronx, NY
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2002 BMW 325I. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V318000 (AIR BAGS); HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
NHTSA complaint #10836416 — an unverified report by a vehicle owner.