Owners have filed 198 complaints
about the 2002 BMW 325I with NHTSA between 2002 and 2025.
The largest single group is the airbags.
Across this model's run it ranks 2 of 9 worst.
The letter says how bad. This says what kind — whether this year drew
an unusual number of complaints, unusually dangerous
ones, or failures that arrived unusually early.
The dashed ring is 50 — the national norm. Further out is worse.
Complaint volume — 52
Against the median year of the BMW 325I. 50 means typical for this
model; 100 means roughly double.
Severity — 100
20.7% of these complaints
involved a crash, fire, injury or death, against a national rate of
9.7%.
Early failure — 21
12% of failures with a mileage on record happened under
36,000 miles, against a national rate of
29%.
NHTSA files every complaint against a named sub-assembly, not just a
system. This is the difference between knowing it was "the engine" and
knowing which part of it — the list to hand a mechanic.
Power Window Devices AND Controls
1230.8%
Brake Lights
615.4%
Automatic Transmission
615.4%
Side/Window
410.3%
Tail Lights
410.3%
Rearview Mirrors/Devices
37.7%
Hubcap/Cover
25.1%
Front
25.1%
When it fails
Odometer readings owners gave when they filed. About half of all
complaints include one.
Under 1,000 miles
21.7%
1,000 – 9,999 miles
10.9%
10,000 – 24,999 miles
54.3%
25,000 – 49,999 miles
1412.1%
50,000 – 74,999 miles
3025.9%
75,000 – 99,999 miles
2420.7%
100,000 – 149,999 miles
2723.3%
150,000+ miles
1311.2%
When owners complained
A spike years after the car went on sale usually means a part wearing
out on schedule across the whole fleet — the kind of pattern no single
owner can see from inside their own car.
Feb 2002peak 9Nov 2025
NHTSA investigations into the 2002 BMW 325I
An investigation is the step before a recall: the agency has seen enough
complaints to look into a pattern itself. An open one means it thinks
something may be wrong and nothing has been fixed yet.
EA09019Opened 18 Dec 2009Closed 28 Sep 2011EXTERIOR LIGHTING
Rear Lamp Illumination
In a letter submitted to the Office of Defects Investigation (ODI) dated August25, 2011, BMWindicated that it will conduct a voluntary recall campaign to remedy the subject vehicles.The issue involves the rear lamps in the vehicles body panel.Through normal vehicle use over time, the rear lamps ground wiring and associated 8-pin connector can experience an increase of the resistance at the electrical contact points.This can lead to intermittent or permanent loss of the rear lamp functions which include tail, brake, and turn signal operation.The recall consists of modifying the rear lamps in th...
PE09036Opened 7 Aug 2009Closed 22 Dec 2009EXTERIOR LIGHTING
REAR LAMP ILLUMINATION
ODI HAS RECEIVED COMPLAINTS FROM CONSUMERS STATING THAT THEIR TAIL LIGHT ASSEMBLY IS NOT PROPERLY ILLUMINATING.THE TAIL LIGHT ASSEMBLY CONSISTS OF A TURN SIGNAL LAMP, A TAIL LAMP AND A BRAKE LAMP.THE COMPLAINANTS HAVE INDICATED THAT THE ISSUE IS WITH AN 8 PIN CONNECTOR AND ASSOCIATED GROUND WIRING.THESE COMPONENTS ARE ALLEGEDLY OVERHEATING AND MELTING DUE TO EXCESSIVE ELECTRICAL CURRENT THAT RUNS THROUGH THE SYSTEM.BMW ISSUED A TECHNICAL SERVICE BULLETIN (TSB) SIB-630306 ON FEBRUARY 2007 TO ADDRESS THE CONDITION BY ADDING SUPPLEMENTARY GROUND WIRING TO THE TAIL LAMP ASSEMBLY.ODI IS UPGRADING T...
DP09002Opened 8 Apr 2009Closed 6 Aug 2009EXTERIOR LIGHTING:BACK UP LIGHTS
REAR LAMP ILLUMINATION
IN MARCH 2009, THE OFFICE OF DEFECTS INVESTIGATION (ODI) RECEIVED A PETITION FROM MR. MARK PETERS REQUESTING AN INVESTIGATION OF REAR LAMP FAILURE IN MODEL YEAR 2002-2005 BMW 3-SERIES VEHICLES.AN INFORMATION REQUEST LETTER WAS SENT TO BMW IN APRIL 2009, AND ODI RECEIVED BMW'S RESPONSE IN JUNE 2009.THE TAIL LAMP ASSEMBLY CONTAINS LIGHTING FOR THE BRAKE LAMPS, TAIL LAMPS, AND TURN SIGNALS.A TECHNICAL SERVICE BULLETIN (TSB) WAS ISSUED BY BMW IN JANUARY OF 2007 INSTRUCTING SERVICE TECHNICIANS TO EXAMINE AN 8 PIN ELECTRICAL CONNECTOR FOR HEAT-RELATED DAMAGE AND TO INCORPORATE ADDITIONAL GROUND WIRI...
Recalls on the 2002 BMW 325I
A complaint is one owner's allegation. A recall is the point at which
the manufacturer or a regulator agreed the defect is real and dangerous
enough to fix for free — however old the car is.
United States — NHTSA
20V018000
AIR BAGS:FRONTAL:PASSENGER SIDE:INFLATOR MODULE
BMW of North America, LLC (BMW) is recalling certain 2000-2005 323iT, 325iT, 325xiT, 320i, 323i, 325i, 325xi, 328i, 330i and 330xi and 2000-2006 323Ci, 325Ci, 328Ci, 330Ci, M3 Coupe, 323Cic, 325Cic, 330Cic, and M3 Convertible vehicles equipped with non-desiccated frontal Takata PSAN inflators and PSPI passenger frontal air bag inflators containing phase stabilized ammonium nitrate (PSAN) propellant that were used as interim remedy parts for previous Takata recalls. These inflators may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, high temperatures, and high temperature cycling.
Risk: An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
14V428000
AIR BAGS
BMW of North America, LLC (BMW) is recalling certain model year 2000 323i sedans, coupes, convertibles, and Sports Wagons; 2000 328i sedans and coupes; 2001-2005 325i sedans, coupes, convertibles, and Sport Wagons; 2001-2005 325xi sedans and Sports Wagons; 2006 325i coupes and convertibles; 2001-2006 330i sedans, coupes, and convertibles; 2001-2005 330xi sedans; and 2001-2006 M3 coupes and convertibles to address a safety defect in the passenger side frontal air bag which may produce excessive internal pressure that could cause the air bag inflator to rupture upon deployment of the air bag.
Risk: In the event of a crash necessitating deployment of the passenger's frontal air bag, excessive internal pressure could cause rupturing of the inflator resulting in metal fragments striking and potentially seriously injuring the passenger seat occupant or other occupants.
15V318000
AIR BAGS:FRONTAL:DRIVER SIDE:INFLATOR MODULE
BMW of North America, LLC (BMW) is recalling certain model year 2002-2005 325i, 325xi, 330i, and 330xi Sedans, and 325xi and 325i Sportswagons, 2002-2006 330Ci, 325Ci, and M3 Convertibles and 325i, 330i, and M3 Coupes, 2002-2003 M5, 540i, 525i Sedan, and 530i Sedans, and 540i and 525i Sportswagons, and 2003 X5 3.0i and 4.4i Sports Activity Vehicles. Please note that the 5-series and X5 vehicles are only included if they are equipped with the optional sports steering wheel. The affected vehicles are equipped with a dual-stage driver frontal air bag that may be susceptible to moisture intrusion which, over time, could cause the inflator to rupture.
Risk: In the event of a crash necessitating deployment of the driver's frontal air bag, the inflator could rupture with metal fragments striking the driver or other occupants resulting in serious injury or death.
13V172000
AIR BAGS
BMW is recalling certain model year 2002-2003 325i, 325xi, 330i, 330xi sedans; 325Ci and 330Ci coupes and convertibles; 325iT and 325xiT Sports Wagons; and M3 coupes and convertibles to address a safety defect in the passenger side frontal air bag which may produce excessive internal pressure causing the inflator to rupture upon deployment of the air bag.
Risk: In the event of a crash necessitating deployment of the passenger's frontal air bag, the inflator could rupture with metal fragments striking and potentially seriously injuring the passenger seat occupant or other occupants.
11V438000
EXTERIOR LIGHTING:TAIL LIGHTS
BMW IS RECALLING CERTAIN MODEL YEAR 2002-2005 325I, 325XI, 330I, AND 330XI VEHICLES MANUFACTURED FROM SEPTEMBER 1, 2001, THROUGH MARCH 1, 2005. OVER TIME, RESISTANCE IN THE ELECTRICAL CONTACTS MAY CAUSE ONE OR MORE REAR LAMP FUNCTIONS (TAIL LIGHT, BRAKE LIGHT, AND/OR TURN-SIGNAL), WITHIN THE VEHICLE'S BODY PANEL, TO STOP WORKING.
Risk: INTERMITTENT LIGHT OPERATION REDUCES THE ABILITY TO WARN OTHER MOTORISTS OF THE DRIVER'S INTENTIONS. THIS COULD CAUSE A VEHICLE CRASH WITHOUT WARNING.
07E023000
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:MASTER CYLINDER
CERTAIN CARDONE MASTER CYLINDERS WITH PART NUMBERS 10-2925, 10-2987, 10-2987MZA, 10-3083, 11-3015, 11-3042, 11-3044, 11-3045, 11-3047, 11-3064, AND 11-3156, AND WITH DATE CODES LOWER THAN DCA7078 SOLD AS REPLACEMENT EQUIPMENT FOR USE ON THE VEHICLES LISTED ABOVE. THE SEAL ON MASTER CYLINDER CAN FAIL AND LEAK BRAKE FLUID.
Risk: LOSS OF BRAKE FLUID CAN RESULT IN POOR BRAKING PERFORMANCE, POSSIBLY RESULTING IN A VEHICLE CRASH.
02V057000
SUSPENSION
ON CERTAIN PASSENGER VEHICLES, DURING THE STRUT MOUNT MANUFACTURING PROCESS, THE THRUST BEARING WAS NOT PROPERLY POSITIONS AND SECURED. IF THE SUSPENSION IS FULLY UNLOADED, THE FRONT STRUT COULD SEPARATE FROM THE UPPER MOUNT.
Risk: THIS COULD AFFECT VEHICLE HANDLING AND CONTROL, INCREASING THE RISK OF A CRASH.
Reports where the owner recorded a crash, a fire, an injury or a death.
at 168,000 milesDana Point, CAFire
ENGINE
The contact owns a 2002 BMW 325i. The contact stated that upon exiting the store, he observed fire emerging from the driver's side dashboard. The vehicle spontaneously combusted and was engulfed in flames. There was no warning light illuminated prior to the failure. The fire department was able to successfully extinguish the fire. No injuries were reported. The vehicle was still in the parking lot where the incident occurred. A police officer was on the scene, but no report was filed. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted, and the automated system confirmed there was no recall coverage. The approximate failure mileage was 168,000.
NHTSA complaint #11699780 — an unverified report by a vehicle owner.
Cary, NCFire
STRUCTURE:BODY
On Tuesday June 20, 2023 at 7:20am I was awakened by my neighbor who informed me that my car was on fire. A report was done by the fire department and they did not believe it was done on purpose but something with my car. My car was totally consumed with fire nothing but ashes.
NHTSA complaint #11530869 — an unverified report by a vehicle owner.
Cary, NCFire
ELECTRICAL SYSTEM
On Tuesday June 20, 2023 at 7:20am I was awakened by my neighbor who informed me that my car was on fire. A report was done by the fire department and they did not believe it was done on purpose but something with my car. My car was totally consumed with fire nothing but ashes.
NHTSA complaint #11530869 — an unverified report by a vehicle owner.
Cary, NCFire
ENGINE
On Tuesday June 20, 2023 at 7:20am I was awakened by my neighbor who informed me that my car was on fire. A report was done by the fire department and they did not believe it was done on purpose but something with my car. My car was totally consumed with fire nothing but ashes.
NHTSA complaint #11530869 — an unverified report by a vehicle owner.
at 130,000 milesVancouver, WACrash1 injured
AIR BAGS
ON SEPTEMBER 7, 2018 I LEND MY CAR TO MY SON SO HE COULD RUN SOME SCHOOL RELATED ERRANDS HE NEEDED TO ATTEND TO. THAT DAY HE HAD ALSO TAKEN MY DAUGHTER WITH HIM AS THEY WERE GOING TO HAVE LUNCH AFTER HE HAD FINISHED ALL OF THE ERRANDS HE HAD TO DO FOR THAT DAY. AROUND 3:10 P.M. MY SON GOT INTO AN ACCIDENT WHICH HAD CAUSED BOTH FRONT AIRBAGS TO DEPLOY. SOON AFTER THE ACCIDENT A NOTICEABLE CUT WAS NOTICED ON MY DAUGHTER LEFT CHEEK WHICH WAS CAUSED FROM THE AIR BAG DEPLOYMENT.
NHTSA complaint #11191218 — an unverified report by a vehicle owner.
at 168,000 milesLouisville, KYFire
AIR BAGS
ON WEDNESDAY, SEOTEMBER 26 2018 - MY CAR HAD BEEN PARKED OUTSIDE SINCE FRIDAY, SEPT 21. IT HAD RAINED A GREAT DEAL THAT WEEKEND. AT 1:00 IN THE AFTERNOON, I WENT TO GET IN THE CAR AND THE WINDOWS WERE BLACK FROM THE INSIDE. I HAD BEEN SMELLING A STRANGE ELECTIRCAL BRUNING SMELL ALL DAY. I DID NOT OPEN THE DOOR. I CALLED THE FIRE DEPARTMENT.THEY ARRIVED AND INVESTIGATED. THE INSIDE OF THE CAR ON THE DRIVERS SIDE DASH WAS COMPLETELY MELTED AND THE DASH WAS STILL ON FIRE INSIDE. THE PILLAR AIRBAG HAD EXPLODED AND MELTED AND HAD SPEWED PLASTIC ON THE FRONT SEATS. THE UPPER DRIVER SIDE CORNER AREA OF THE WINDSHEILD WAS BROKEN FROM THE INSIDE AS THOUGH SOMETHING HAD CATAPLULTED INTO IT FROM BELOW. THE PILLAR BAG INFLATOR WAS FOUND ON THE FLOOR OF THE CAR AND WAS BURNT IN THE BOTTOM. THE DRIVER DOOR PANEL HAD DEPLOYED. THE CAR WAS A TOTAL LOSS
NHTSA complaint #11142336 — an unverified report by a vehicle owner.
The most recent complaints
In the owners' own words, exactly as filed with NHTSA.
at 168,000 milesDana Point, CAFire
ENGINE
The contact owns a 2002 BMW 325i. The contact stated that upon exiting the store, he observed fire emerging from the driver's side dashboard. The vehicle spontaneously combusted and was engulfed in flames. There was no warning light illuminated prior to the failure. The fire department was able to successfully extinguish the fire. No injuries were reported. The vehicle was still in the parking lot where the incident occurred. A police officer was on the scene, but no report was filed. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted, and the automated system confirmed there was no recall coverage. The approximate failure mileage was 168,000.
NHTSA complaint #11699780 — an unverified report by a vehicle owner.
Cary, NCFire
STRUCTURE:BODY
On Tuesday June 20, 2023 at 7:20am I was awakened by my neighbor who informed me that my car was on fire. A report was done by the fire department and they did not believe it was done on purpose but something with my car. My car was totally consumed with fire nothing but ashes.
NHTSA complaint #11530869 — an unverified report by a vehicle owner.
Cary, NCFire
ELECTRICAL SYSTEM
On Tuesday June 20, 2023 at 7:20am I was awakened by my neighbor who informed me that my car was on fire. A report was done by the fire department and they did not believe it was done on purpose but something with my car. My car was totally consumed with fire nothing but ashes.
NHTSA complaint #11530869 — an unverified report by a vehicle owner.
Cary, NCFire
ENGINE
On Tuesday June 20, 2023 at 7:20am I was awakened by my neighbor who informed me that my car was on fire. A report was done by the fire department and they did not believe it was done on purpose but something with my car. My car was totally consumed with fire nothing but ashes.
NHTSA complaint #11530869 — an unverified report by a vehicle owner.
Hayward, CA
AIR BAGS
I got a notice in the mail for an airbag recall. I called the number (877-225-0472) in early December. I was told to call Fremont BMW (510-360-5902) The first question they asked was: Did you buy your vehicle from us? I told them that the car is not currently registered. They told me to schedule a tow on my mobile phone. I don't have a mobile phone. The notice said that some of the dealers have mobile service where they come to your house. They said they would get back to me. That was over a month ago. I don't think BMW is taking this recall seriously.
NHTSA complaint #11447327 — an unverified report by a vehicle owner.
at 161,000 milesRancho Cucamonga, CA
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2002 BMW 325I. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V018000 (AIR BAGS) HOWEVER, SHORTLY AFTER THE RECALL REPAIR WAS PERFORMED, THE AIR BAGS WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO BMW OF ONTARIO (1350 AUTO CENTER DR, ONTARIO, CA 91761; (909) 402-3052) AND THE DEALER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER HAD NOT BEEN INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 161,000.
NHTSA complaint #11384625 — an unverified report by a vehicle owner.
Beaver Falls, PA
AIR BAGS
I HAVE MADE SEVERAL APPOINTMENTS WITH SWICKLEY PA DEALERSHIP TO FIX THE PROBLEM WITH NO SUCCESS. THEY NEVER SHOW UP OR CALL TO CANCEL .THEY SET UP 3 RENTAL CAR DELIVERY DAYS NEVER CAME. I'VE BEEN DEALING WITH THIS PROBLEM FOR ABOUT A YEAR NOW. I'VE EVEN SAID DON'T WORRY ABOUT RENTAL JUS TO HURRY AND GET DONE AND THEY STILL DON'T COME. I'VE CALLED OFF FOR THIS SEVERAL TIMES AND STILL IT'S NOT DONE. SINCE I'VE BEEN FIRED BECAUSE OF THIS AND STILL NOT FIXED. THE LAST TIME I CALLED THE SHOCKLEY DEALERSHIP SAID NOW THEY WON'T DO IT BECAUSE I'M UNHAPPY WITH THERE SERVICE. I REALLY WOULD LIKE THE PROBLEM REMEDY BEFORE SOMEONE GETS HURT FROM THE RECALL. I AM A SINGLE FATHER OF 2 AND I REALLY CAN'T AFFORD FOR ME OR KIDS TO B INJURED IN AUTOMOBILE ACCIDENT FROM INSIDE THE CAR. A SMALL ACCIDENT CAN CAUSE SERIOUS DAMAGE FROM WHAT I UNDERSTAND. I AM GOING TO TRY TO CONTACT BETTER BUSINESS BUREAU NEXT
NHTSA complaint #11311200 — an unverified report by a vehicle owner.
at 120,000 milesCorona, CA
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2002 BMW 325I. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE SUDDENLY SHUT OFF. AFTER RESTARTING THE ENGINE, THE VEHICLE OPERATED NORMALLY. THE VEHICLE WAS TAKEN TO AN UNKNOWN DEALER AND AN INDEPENDENT MECHANIC, BUT THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 120,000.
NHTSA complaint #11278249 — an unverified report by a vehicle owner.
at 120,000 milesCorona, CA
ENGINE
TL* THE CONTACT OWNS A 2002 BMW 325I. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE SUDDENLY SHUT OFF. AFTER RESTARTING THE ENGINE, THE VEHICLE OPERATED NORMALLY. THE VEHICLE WAS TAKEN TO AN UNKNOWN DEALER AND AN INDEPENDENT MECHANIC, BUT THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 120,000.
NHTSA complaint #11278249 — an unverified report by a vehicle owner.
North Bergen, NJ
AIR BAGS
AIRBAG LIGHT STILL ON IN DASH EVEN AFTER DRIVER SIDE AIRBAG WAS REPLACED BY DEALER, DURING RECALL.
NHTSA complaint #11235276 — an unverified report by a vehicle owner.
at 80,000 milesSAN Diego, CA
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2002 BMW 325I. THE CONTACT STATED THAT THE TAIL LIGHTS FAILED TO FUNCTION. THE TAIL LIGHT WARNING LIGHT ILLUMINATED. THE VEHICLE HAD NOT BEEN DIAGNOSED OR REPAIRED BY THE DEALER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 80,000.
NHTSA complaint #11206582 — an unverified report by a vehicle owner.
at 130,000 milesVancouver, WACrash1 injured
AIR BAGS
ON SEPTEMBER 7, 2018 I LEND MY CAR TO MY SON SO HE COULD RUN SOME SCHOOL RELATED ERRANDS HE NEEDED TO ATTEND TO. THAT DAY HE HAD ALSO TAKEN MY DAUGHTER WITH HIM AS THEY WERE GOING TO HAVE LUNCH AFTER HE HAD FINISHED ALL OF THE ERRANDS HE HAD TO DO FOR THAT DAY. AROUND 3:10 P.M. MY SON GOT INTO AN ACCIDENT WHICH HAD CAUSED BOTH FRONT AIRBAGS TO DEPLOY. SOON AFTER THE ACCIDENT A NOTICEABLE CUT WAS NOTICED ON MY DAUGHTER LEFT CHEEK WHICH WAS CAUSED FROM THE AIR BAG DEPLOYMENT.
NHTSA complaint #11191218 — an unverified report by a vehicle owner.
at 168,000 milesLouisville, KYFire
AIR BAGS
ON WEDNESDAY, SEOTEMBER 26 2018 - MY CAR HAD BEEN PARKED OUTSIDE SINCE FRIDAY, SEPT 21. IT HAD RAINED A GREAT DEAL THAT WEEKEND. AT 1:00 IN THE AFTERNOON, I WENT TO GET IN THE CAR AND THE WINDOWS WERE BLACK FROM THE INSIDE. I HAD BEEN SMELLING A STRANGE ELECTIRCAL BRUNING SMELL ALL DAY. I DID NOT OPEN THE DOOR. I CALLED THE FIRE DEPARTMENT.THEY ARRIVED AND INVESTIGATED. THE INSIDE OF THE CAR ON THE DRIVERS SIDE DASH WAS COMPLETELY MELTED AND THE DASH WAS STILL ON FIRE INSIDE. THE PILLAR AIRBAG HAD EXPLODED AND MELTED AND HAD SPEWED PLASTIC ON THE FRONT SEATS. THE UPPER DRIVER SIDE CORNER AREA OF THE WINDSHEILD WAS BROKEN FROM THE INSIDE AS THOUGH SOMETHING HAD CATAPLULTED INTO IT FROM BELOW. THE PILLAR BAG INFLATOR WAS FOUND ON THE FLOOR OF THE CAR AND WAS BURNT IN THE BOTTOM. THE DRIVER DOOR PANEL HAD DEPLOYED. THE CAR WAS A TOTAL LOSS
NHTSA complaint #11142336 — an unverified report by a vehicle owner.
at 168,000 milesLouisville, KYFire
ELECTRICAL SYSTEM
ON WEDNESDAY, SEOTEMBER 26 2018 - MY CAR HAD BEEN PARKED OUTSIDE SINCE FRIDAY, SEPT 21. IT HAD RAINED A GREAT DEAL THAT WEEKEND. AT 1:00 IN THE AFTERNOON, I WENT TO GET IN THE CAR AND THE WINDOWS WERE BLACK FROM THE INSIDE. I HAD BEEN SMELLING A STRANGE ELECTIRCAL BRUNING SMELL ALL DAY. I DID NOT OPEN THE DOOR. I CALLED THE FIRE DEPARTMENT.THEY ARRIVED AND INVESTIGATED. THE INSIDE OF THE CAR ON THE DRIVERS SIDE DASH WAS COMPLETELY MELTED AND THE DASH WAS STILL ON FIRE INSIDE. THE PILLAR AIRBAG HAD EXPLODED AND MELTED AND HAD SPEWED PLASTIC ON THE FRONT SEATS. THE UPPER DRIVER SIDE CORNER AREA OF THE WINDSHEILD WAS BROKEN FROM THE INSIDE AS THOUGH SOMETHING HAD CATAPLULTED INTO IT FROM BELOW. THE PILLAR BAG INFLATOR WAS FOUND ON THE FLOOR OF THE CAR AND WAS BURNT IN THE BOTTOM. THE DRIVER DOOR PANEL HAD DEPLOYED. THE CAR WAS A TOTAL LOSS
NHTSA complaint #11142336 — an unverified report by a vehicle owner.
Toms River, NJ
AIR BAGS
2002 325 I. CONSUMER WRITES IN REGARDS TO AIR BAG SAFETY RECALL. CONSUMER STATES THAT THEY WERE NEVER NOTIFIED OF RECALL. *LD *JS
NHTSA complaint #11111602 — an unverified report by a vehicle owner.
at 141,000 milesBainbridge Island, WA
ELECTRICAL SYSTEM:WIRING
TL* THE CONTACT OWNS A 2002 BMW 325I. THE CONTACT STATED THAT THE WIRING HARNESS IN THE BLOWER MOTOR EXPERIENCED A FAILURE FOR THE THIRD TIME AFTER BEING REPAIRED. THERE WERE NO WARNING INDICATORS ILLUMINATED AT THE TIME OF THE FAILURE. THE VEHICLE WAS TAKEN TO PETER PAN BMW (1625 ADRIAN RD, BURLINGAME, CA 94010 650) 204-7600) WHERE IT WAS DIAGNOSED THAT THE WIRING HARNESS IN THE BLOWER MOTOR NEEDED REPLACEMENT. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE VEHICLE WAS REPAIRED INDEPENDENTLY. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 141,000.
NHTSA complaint #11052780 — an unverified report by a vehicle owner.
Oakland, CA
AIR BAGS
RECALL
NHTSA complaint #11047200 — an unverified report by a vehicle owner.
SAN Luis Obispo, CA
AIR BAGS
TAKATA INFLATORS. I DELIVERED THE RECALL NOTICE TO COAST BMW, THE ORIGINAL SELLING DEALER OVER A YEAR AGO. I WAS TOLD I WOULD RECEIVE A CALL WHEN THEY WOULD RECEIVE PARTS FOR MY RECALL EXCHANGE. I NEVER WAS CONTACTED. DATE STATED BELOW IS AN APPROXIMATION.
NHTSA complaint #11045799 — an unverified report by a vehicle owner.
Shoreline, WA
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2002 BMW 325I. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 13V172000 (AIR BAGS) AND 15V318000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (BMW SEATTLE, 1002 AIRPORT WAY S, SEATTLE, WA 98134 (206) 829-5004) WAS CONTACTED AND INFORMED THE CONTACT THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
NHTSA complaint #11022923 — an unverified report by a vehicle owner.
SAN Diego, CA
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2002 BMW 325I. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V318000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. A LOCAL DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE VIN WAS NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
NHTSA complaint #11016182 — an unverified report by a vehicle owner.
Ipswich, MA
AIR BAGS
"TAKATA RECALL" BMW DOES NOT APPEAR TO TAKE THIS RECALL SERIOUS. I CALLED # ON HUGH GLOSSY POSTCARD, SPENT OVER 10 MIN --- NO HUMAN. CALLED NATIONAL # THEY SAID THEY COULD FORWARD ME TO LOCAL # (BACK WHERE I STARTED.) GOT RETURN CALL TOLD HER I NEEDED 4 PM APPOINT. OH NOW THEY ONLY HA APPOINTS TIL 1:30. THIS BMW LOCATION DOES NOT CARE ABOUT "URGENT RECALL NOTICE" TALKED TO A GUY (HIGHER UP) . WHEN I INSISTED I NEEDED 4 PM APPOINT HE HUNG UP!
NHTSA complaint #11014029 — an unverified report by a vehicle owner.
Jacksonville, FL
AIR BAGS
AIRBAG LIGHT COMES ON WHEN DRIVING, AND SOMETIMES IT DOES NOT. I HAVE CONTACTED THE DEALERSHIP JACKSONVILLE FL MULTIPLE TIMES TO GET THE RECALL FIXED SINCE THE RECALL NOTICE IN THE MAIL. THEY ALWAY SAY THEY DON'T HAVE THE PART AND CANNOT DO IT. THEY WILL TRY TO ORDER IT AND IF IT COMES IN THEY WILL CONTACT ME. I NEVER HEAR BACK FROM THEM.
NHTSA complaint #10985980 — an unverified report by a vehicle owner.
at 89,000 milesWestern Springs, IL
SUSPENSION
THE REAR COIL SPRINGS HAVE BROKEN THREE (3) TIMES. THE CAR WAS PURCHASED NEW IN 2001. THE SPRINGS FAILED AT 52000 MILES IN 2008, AT 77000 MILES IN 2013 AND AT 89000 MILES IN 2017. THE BOTTOM COILS FRACTURED AND RUSTING IN THE AREA WAS EVIDENT. I HAVE BOTH BROKEN SPRINGS FROM THE LATEST INCIDENT. BMW REFUSES TO PARTICIPATE IN THE COST TO REPAIR. BMW COST IS $1100. THIS IS A SAFETY ISSUE.
NHTSA complaint #10971554 — an unverified report by a vehicle owner.
Santa Maria, CA
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2002 BMW 325I. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V318000 (AIR BAGS). THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
NHTSA complaint #10925345 — an unverified report by a vehicle owner.
at 160,000 milesHonolulu, HI
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2002 BMW 325I. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V318000 (AIR BAGS). THE DEALER REPLACED THE AIR BAG; HOWEVER, THE AIR BAG MODULE, AS STATED IN THE NOTIFICATION, WAS NOT REPLACED. THE AIR BAG LIGHT REMAINED ILLUMINATED. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 160,000. PARTS DISTRIBUTION DISCONNECT.
NHTSA complaint #10905862 — an unverified report by a vehicle owner.