FaultScore

FaultScore report

2011 BMW 535I problems

Owners have filed 156 complaints about the 2011 BMW 535I with NHTSA between 2013 and 2026. The largest single group is the engine & cooling. Across this model's run it ranks 1 of 9 worst.

D

FaultScore 79/100

Higher is worse. Measured against the other years of the BMW 535I.

How this is worked out

The numbers

156

Complaints

8

Crashes reported

8

Fires reported

8

Injuries reported

76,521 mi

Median mileage at failure

Half of reported failures happened before this

15%

Failed under 36,000 miles

Inside a typical bumper-to-bumper warranty

NHTSA overall crash rating

From the agency's own crash tests

What kind of bad

The letter says how bad. This says what kind — whether this year drew an unusual number of complaints, unusually dangerous ones, or failures that arrived unusually early.

Complaint volume 100 vs 50 Severity 79 vs 50 Early failure 26 vs 50
The dashed ring is 50 — the national norm. Further out is worse.
Complaint volume — 100
Against the median year of the BMW 535I. 50 means typical for this model; 100 means roughly double.
Severity — 79
15.4% of these complaints involved a crash, fire, injury or death, against a national rate of 9.7%.
Early failure — 26
15% of failures with a mileage on record happened under 36,000 miles, against a national rate of 29%.

How 2011 compares with every other BMW 535I

Click any bar to open that year's report.

Complaints filed with NHTSA, by model year. Bar colour is the FaultScore grade: A B C D F ungraded

What breaks on a 2011 BMW 535I

Every complaint is filed against a part. Follow any row for the complaints about that part alone.

Engine & Cooling 41 26.3%

0 crashes, 2 fires · median 92,000 mi

Median failure at 78,000 miles

1 crashes, 3 fires · median 69,000 mi

Median failure at 103,500 miles

Other & Unspecified 8 5.1%

1 crashes, 1 fires · median 76,000 mi

Wheels 7 4.5%

Median failure at 75,700 miles

Acceleration & Cruise Control 6 3.8%

2 crashes, 0 fires · median 69,500 mi

Lights 5 3.2%

Median failure at 79,850 miles

Airbags 5 3.2%

1 crashes, 0 fires · median 61,700 mi

Tires 3 1.9%

Median failure at 14,450 miles

Windows, Mirrors & Wipers 3 1.9%

Median failure at 65,733 miles

Brakes 3 1.9%

3 crashes, 0 fires · median 77,500 mi

Seats 2 1.3%

0 crashes, 2 fires

Body & Structure 2 1.3%

Median failure at 34,715 miles

Doors, Latches & Locks 1 0.6%
Suspension 1 0.6%

When it fails

Odometer readings owners gave when they filed. About half of all complaints include one.

Under 1,000 miles 4 4.4%
1,000 – 9,999 miles 3 3.3%
10,000 – 24,999 miles 7 7.7%
25,000 – 49,999 miles 3 3.3%
50,000 – 74,999 miles 23 25.3%
75,000 – 99,999 miles 22 24.2%
100,000 – 149,999 miles 26 28.6%
150,000+ miles 3 3.3%

NHTSA crash tests

The agency crash-tested this model year itself. These are its own photographs and star ratings.

Frontal crash test of a 2011 BMW 535 I 4 DR AWD

Frontal crash test

Side barrier crash test of a 2011 BMW 535 I 4 DR AWD

Side barrier crash test

Side pole crash test of a 2011 BMW 535 I 4 DR AWD

Side pole crash test

Photographs taken by NHTSA during its own New Car Assessment Program crash tests of this model year. Public domain.
Configuration Overall Front Side Rollover
2011 BMW 535 I 4 DR AWD
9.3% risk
2011 BMW 535 I 4 DR RWD
9.3% risk

When owners complained

A spike years after the car went on sale usually means a part wearing out on schedule across the whole fleet — the kind of pattern no single owner can see from inside their own car.

Feb 2013 peak 6 Apr 2026

Recalls on the 2011 BMW 535I

A complaint is one owner's allegation. A recall is the point at which the manufacturer or a regulator agreed the defect is real and dangerous enough to fix for free — however old the car is.

United States — NHTSA

17V067000

POWER TRAIN:DRIVELINE:CONSTANT VELOCITY JOINT

BMW of North America, LLC (BMW) is recalling certain 2011-2012 135i Coupe, 1 Series M Coupe and 135i Convertible vehicles, 2011 Z4 sDrive 35i, 335i, 335d, 335i Coupe, 335is Coupe, 335i Convertible, 335is Convertible, 535i, 535i xDrive, 535i Gran Turismo and 550i xDrive Gran Turismo vehicles and 2012 740i and 740Li vehicles. The rear driveshaft constant velocity (CV) joint on the affected vehicles may fatigue and break.

Risk: If the CV joint breaks, the vehicle may have a loss of propulsion, increasing the risk of a crash.

16V832000

AIR BAGS:FRONTAL:SENSOR/CONTROL MODULE-INACTIVE

BMW of North America, LLC (BMW) is recalling certain model year 2011 BMW 528i, 528xi, 535i, 535xi, 550i and 550xi vehicles manufactured March 1, 2010, through August 31, 2011. The affected vehicles may have received a replacement Sensor Cluster Unit (SCU) during a service visit. These SCUs have an acceleration sensor that may have been incorrectly programmed and, as a result, the SCU may not accurately determine if activation and deployment of the air bags, safety belt pre-tensioners and head restraints is necessary in the event of a crash.

Risk: Depending on the severity of the crash, inadequate activation of the driver and/or passenger air bags, safety belt pre-tensioners and active head restraints may increase the risk of injury.

16V746000

FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP

BMW of North America, LLC (BMW) is recalling certain model year 2007-2011 BMW X5 3.0si, X5 4.8i, X5 M, X5 xDrive30i, X5 xDrive35i, X5 xDrive48i and X5 xDrive50i, 2008-2011 X6 x Drive35i, X6 xDrive50i and X6 M, 2010-2011 X6 ActiveHybrid, 535i xDrive Gran Turismo, 535i Gran Turismo, 550i xDrive Gran Turismo and 550i Gran Turismo, 2011-2012 528i, 535i, 535i xDrive, 550i and 550i xDrive and 2012 535i ActiveHybrid, 640i Convertible, 650i Convertible, 650i xDrive Convertible, 650i Coupe and 650i Coupe xDrive vehicles. The affected vehicles have in-tank fuel pumps that may have insufficiently crimped wire contacts.

Risk: The loose wires may cause the connector to melt, resulting in a fuel leak. Additionally, the fuel pump may stop working, possibly causing an engine stall and increase the risk of a crash.

14V176000

ENGINE AND ENGINE COOLING:ENGINE

BMW of North America, LLC (BMW) is recalling certain model year 2010-2011 128i Coupe, 128i Convertible, 328i Sedan, 328i xDrive Sedan, 328i Coupe, 328i Convertible, 328i Sports Wagon and Z4 sDrive 30i, 2011-2012 135i Coupe, 135i Convertible, 335i Sedan, X5 xDrive 35i, and X6 xDrive 35i, 2011 335i xDrive Sedan, 335i Coupe, 335i Convertible, 528i Sedan, 535i Sedan, 535i xDrive Sedan, X3 xDrive 28i, and X3 xDrive 35i, 2010 X3 xDrive 30i, and X5 xDrive 30i, 2012 640i Coupe, and 640i Convertible and 2010-2012 535i Gran Turismo vehicles. In the affected vehicles, the bolts that secure the housing for the variable camshaft timing adjustment (VANOS) unit can loosen over time and may possibly break.

Risk: If the bolts loosen or break the engine may have reduced power or stall. An engine stall increases the risk of a crash.

Recalls cover specific build ranges, so check your own vehicle by VIN at nhtsa.gov/recalls or, in Canada, Transport Canada.

Complaints that involved harm

Reports where the owner recorded a crash, a fire, an injury or a death.

at 143,000 miles Las Vegas, NV Crash 1 injured

VEHICLE SPEED CONTROL:ACCELERATOR PEDAL

The contact owned a 2011 BMW 535I. The contact stated that while driving at an undisclosed speed, the accelerator pedal was depressed, however the vehicle failed to accelerate as intended. The contact stated that the accelerator pedal became stuck. No warning lights were illuminated. The contact stated that the vehicle accelerated into oncoming traffic. The contact's vehicle was crashed into by two oncoming vehicles. No warning light. The contact was taken to the local medical center, where the contact received multiple X-rays. In addition, the contact sustained bruises and pain to the left and right knees and to the middle of the chest. The contact stated that the pain in the chest was severe because of a pre-existing illness of male breast cancer. The vehicle was towed to a local tow yard. In addition, the vehicle was condemned as a total loss by the insurance company. A police report was filed. In addition, the contact was unsure of any injuries to the other drivers. The manufacturer was not made aware of the failure. The failure mileage was approximately 143,000

NHTSA complaint #11721737 — an unverified report by a vehicle owner.

at 132,000 miles Boston, MA 1 injured

AIR BAGS

The contact owns a 2011 BMW 535i. The contact stated that when pressing the accelerator pedal to drive from being idle at a red light, the driver's side air bag deployed out of the steering wheel without impact. The contact sustained burns to the left arm, right cheek, and chest area. The contact had suffered stomach issues due to inhaling the dust and fumes from the air bag. Medical attention was required. The vehicle was towed by AAA to an independent mechanic, where it was diagnosed that the horn module needed to be replaced; however, the part was not available. The vehicle was towed to another independent mechanic, where the vehicle remained for a month, and Liberty Mutual was to retrieve the vehicle and investigate the failure. The contact stated that the vehicle was not investigated to her knowledge, and the vehicle was returned without being repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 132,000.

NHTSA complaint #11682140 — an unverified report by a vehicle owner.

at 140,000 miles Fayetteville, GA Fire

ELECTRICAL SYSTEM

The contact owned a 2011 BMW 535i. The contact stated that while the vehicle was unoccupied and parked in a parking lot, it was brought to the attention of the contact that the vehicle caught on fire. The local fire department arrived on the scene to extinguish the fire. The contact stated that it was unknown if a fire report was filed. A police report was filed. No injuries were sustained. The origin of the fire was unknown. The contact stated that the fire damaged one other parked and unoccupied vehicle that was nearby. The vehicle was towed by the insurance and was deemed a total loss. The vehicle remained in the possession of the insurance provider for further investigation. The local dealer was contacted. The manufacturer was not made aware of the failure. The failure mileage was approximately 140,000.

NHTSA complaint #11641786 — an unverified report by a vehicle owner.

Valley View, PA Crash

SERVICE BRAKES

From very low speed (less than 5 MPH), car would not stop with full brakes applied. Front brakes were fully locked as evidenced by skid marks, but car kept pushing forward until stopped by solid object.

NHTSA complaint #11636479 — an unverified report by a vehicle owner.

at 57,000 miles Belmont, CA Crash 2 injured

VEHICLE SPEED CONTROL

The contact owns a 2011 BMW 535i. The contact stated while jump-starting another vehicle in the driveway, he reversed to park the vehicle by the side of the other vehicle; however, the vehicle surged and accelerated unintendedly. The contact stated that he depressed the brake pedal, but the vehicle failed to respond. There was no warning light illuminated. The vehicle sped into the garage, hit equipment, and hit the contact's wife. The contact stated that he then shifted into drive (D) to drive out of the garage; however, the failure recurred. The vehicle sped through the driveway, struck a stone retaining wall, and entered the roadway. The contact stated that he slightly steered the vehicle to the right and hit a utility pole to stop the vehicle. The air bags did not deploy. The contact hit his forehead against the rearview mirror and sustained a bruise. The contact's wife sustained a fractured left lower leg. The ambulance transported the contact's wife to the hospital, where she underwent surgery. A police report was filed. The vehicle was towed to a tow lot. The insurance company then towed the vehicle to another tow lot, where the damage was being estimated. The dealer and the manufacturer were not notified of the failure. The vehicle was not diagnosed or repaired. The failure mileage was approximately 57,000.

NHTSA complaint #11574402 — an unverified report by a vehicle owner.

at 57,000 miles Belmont, CA Crash 2 injured

SERVICE BRAKES, HYDRAULIC

The contact owns a 2011 BMW 535i. The contact stated while jump-starting another vehicle in the driveway, he reversed to park the vehicle by the side of the other vehicle; however, the vehicle surged and accelerated unintendedly. The contact stated that he depressed the brake pedal, but the vehicle failed to respond. There was no warning light illuminated. The vehicle sped into the garage, hit equipment, and hit the contact's wife. The contact stated that he then shifted into drive (D) to drive out of the garage; however, the failure recurred. The vehicle sped through the driveway, struck a stone retaining wall, and entered the roadway. The contact stated that he slightly steered the vehicle to the right and hit a utility pole to stop the vehicle. The air bags did not deploy. The contact hit his forehead against the rearview mirror and sustained a bruise. The contact's wife sustained a fractured left lower leg. The ambulance transported the contact's wife to the hospital, where she underwent surgery. A police report was filed. The vehicle was towed to a tow lot. The insurance company then towed the vehicle to another tow lot, where the damage was being estimated. The dealer and the manufacturer were not notified of the failure. The vehicle was not diagnosed or repaired. The failure mileage was approximately 57,000.

NHTSA complaint #11574402 — an unverified report by a vehicle owner.

The most recent complaints

In the owners' own words, exactly as filed with NHTSA.

Pasadena, TX

POWER TRAIN

ValveTronic motor and eccentric shaft is a very common issue that my specific car has. Affects the timing and makes a loud sound. Dangerous to drive in this condition.

NHTSA complaint #11732394 — an unverified report by a vehicle owner.

Pasadena, TX

ENGINE

ValveTronic motor and eccentric shaft is a very common issue that my specific car has. Affects the timing and makes a loud sound. Dangerous to drive in this condition.

NHTSA complaint #11732394 — an unverified report by a vehicle owner.

at 143,000 miles Las Vegas, NV Crash 1 injured

VEHICLE SPEED CONTROL:ACCELERATOR PEDAL

The contact owned a 2011 BMW 535I. The contact stated that while driving at an undisclosed speed, the accelerator pedal was depressed, however the vehicle failed to accelerate as intended. The contact stated that the accelerator pedal became stuck. No warning lights were illuminated. The contact stated that the vehicle accelerated into oncoming traffic. The contact's vehicle was crashed into by two oncoming vehicles. No warning light. The contact was taken to the local medical center, where the contact received multiple X-rays. In addition, the contact sustained bruises and pain to the left and right knees and to the middle of the chest. The contact stated that the pain in the chest was severe because of a pre-existing illness of male breast cancer. The vehicle was towed to a local tow yard. In addition, the vehicle was condemned as a total loss by the insurance company. A police report was filed. In addition, the contact was unsure of any injuries to the other drivers. The manufacturer was not made aware of the failure. The failure mileage was approximately 143,000

NHTSA complaint #11721737 — an unverified report by a vehicle owner.

at 132,000 miles Boston, MA 1 injured

AIR BAGS

The contact owns a 2011 BMW 535i. The contact stated that when pressing the accelerator pedal to drive from being idle at a red light, the driver's side air bag deployed out of the steering wheel without impact. The contact sustained burns to the left arm, right cheek, and chest area. The contact had suffered stomach issues due to inhaling the dust and fumes from the air bag. Medical attention was required. The vehicle was towed by AAA to an independent mechanic, where it was diagnosed that the horn module needed to be replaced; however, the part was not available. The vehicle was towed to another independent mechanic, where the vehicle remained for a month, and Liberty Mutual was to retrieve the vehicle and investigate the failure. The contact stated that the vehicle was not investigated to her knowledge, and the vehicle was returned without being repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 132,000.

NHTSA complaint #11682140 — an unverified report by a vehicle owner.

Melbourne, DE

UNKNOWN OR OTHER

I purchased the BMW 535 and it continues to have drivetrain malfunction issues. This feels like a safety concern for several reasons. The first is that were not able to identify the issue, but I believe it has to do with the systems diagnostics being triggered or misfiring this is an unfortunateissue because wherever we are, we can get stuck randomly. Lastly, the car has an issue with Oberheu. Issue because wherever we are, we can get stuck randomly. Lastly, the car has a issue with overheating believe it has to do with the radial hose

NHTSA complaint #11667152 — an unverified report by a vehicle owner.

Schenectady, NY

ELECTRICAL SYSTEM

My car suddenly shut off when I came to a stop at a red light while on a busy state route. The information cluster then began to read “Fuel supply” and “Battery Discharge” My car would not turn back on and still has not turned back on since and it's been over a month now. According to the OBD results, the fuel pump and injectors were somehow seized and therefore have caused the car to become inoperable. I was forced to spend over $1000 just to get my car out of the police tow yard and towed to my home because I could not afford the cost of the repairs needed. The NHSTA website states that there is a recall on both the fuel system and the electrical system for my exact vehicle, but according to my Vin search results, there are 0 recalls. That doesn't make sense. I had just got my new inspection done maybe a month prior to my car breaking down.

NHTSA complaint #11651226 — an unverified report by a vehicle owner.

Schenectady, NY

ENGINE

My car suddenly shut off when I came to a stop at a red light while on a busy state route. The information cluster then began to read “Fuel supply” and “Battery Discharge” My car would not turn back on and still has not turned back on since and it's been over a month now. According to the OBD results, the fuel pump and injectors were somehow seized and therefore have caused the car to become inoperable. I was forced to spend over $1000 just to get my car out of the police tow yard and towed to my home because I could not afford the cost of the repairs needed. The NHSTA website states that there is a recall on both the fuel system and the electrical system for my exact vehicle, but according to my Vin search results, there are 0 recalls. That doesn't make sense. I had just got my new inspection done maybe a month prior to my car breaking down.

NHTSA complaint #11651226 — an unverified report by a vehicle owner.

Schenectady, NY

FUEL/PROPULSION SYSTEM

My car suddenly shut off when I came to a stop at a red light while on a busy state route. The information cluster then began to read “Fuel supply” and “Battery Discharge” My car would not turn back on and still has not turned back on since and it's been over a month now. According to the OBD results, the fuel pump and injectors were somehow seized and therefore have caused the car to become inoperable. I was forced to spend over $1000 just to get my car out of the police tow yard and towed to my home because I could not afford the cost of the repairs needed. The NHSTA website states that there is a recall on both the fuel system and the electrical system for my exact vehicle, but according to my Vin search results, there are 0 recalls. That doesn't make sense. I had just got my new inspection done maybe a month prior to my car breaking down.

NHTSA complaint #11651226 — an unverified report by a vehicle owner.

at 140,000 miles Fayetteville, GA Fire

ELECTRICAL SYSTEM

The contact owned a 2011 BMW 535i. The contact stated that while the vehicle was unoccupied and parked in a parking lot, it was brought to the attention of the contact that the vehicle caught on fire. The local fire department arrived on the scene to extinguish the fire. The contact stated that it was unknown if a fire report was filed. A police report was filed. No injuries were sustained. The origin of the fire was unknown. The contact stated that the fire damaged one other parked and unoccupied vehicle that was nearby. The vehicle was towed by the insurance and was deemed a total loss. The vehicle remained in the possession of the insurance provider for further investigation. The local dealer was contacted. The manufacturer was not made aware of the failure. The failure mileage was approximately 140,000.

NHTSA complaint #11641786 — an unverified report by a vehicle owner.

Oak Lawn, IL

WHEELS

Product Safety Alert: Jan 30, 2025 Stop using the following item because of a potential safety issue. Visit the public recall notice for more guidance. 245/45R18 100Y XL RFT PIR CINTURA P7 (M0E)(BMW/RR) 245/45R18 100Y XL RFT PIR CINTURA P7 (M0E)(BMW/RR)

NHTSA complaint #11639756 — an unverified report by a vehicle owner.

Valley View, PA Crash

SERVICE BRAKES

From very low speed (less than 5 MPH), car would not stop with full brakes applied. Front brakes were fully locked as evidenced by skid marks, but car kept pushing forward until stopped by solid object.

NHTSA complaint #11636479 — an unverified report by a vehicle owner.

at 130,000 miles Santa Rosa, CA

ENGINE AND ENGINE COOLING

The contact owns a 2011 BMW 535I. The contact stated while driving approximately 35 MPH, the vehicle was losing motive power and was running rough. The contact stated that the instrument cluster went black. The contact turned into a parking lot as the vehicle stalled. The contact attempted to restart the vehicle but after several attempts failed to restart. The contact had the vehicle towed to the residence. The contact had an independent mechanic diagnose the vehicle at the residence. The mechanic diagnosed the vehicle and determined that the VANOS bolts had fractured and the timing camshaft had detached. The mechanic advised the contact to take the vehicle to a dealer. The contact researched online and related the failure to NHTSA Campaign Number: 23V707000 (Engine and Engine Cooling) however, the VIN was not included. The vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 130,000.

NHTSA complaint #11605862 — an unverified report by a vehicle owner.

Napa, CA

POWER TRAIN

The vehicle is having cooling/ heat problems. Does not overheat while driving but rather driving on high temp. Cools to norm temp here and there. My best thought is electrical. Also same vehicle rattles in rear center when going 65mph.. not sure the cause is.

NHTSA complaint #11595837 — an unverified report by a vehicle owner.

Napa, CA

ELECTRICAL SYSTEM

The vehicle is having cooling/ heat problems. Does not overheat while driving but rather driving on high temp. Cools to norm temp here and there. My best thought is electrical. Also same vehicle rattles in rear center when going 65mph.. not sure the cause is.

NHTSA complaint #11595837 — an unverified report by a vehicle owner.

Napa, CA

ENGINE

The vehicle is having cooling/ heat problems. Does not overheat while driving but rather driving on high temp. Cools to norm temp here and there. My best thought is electrical. Also same vehicle rattles in rear center when going 65mph.. not sure the cause is.

NHTSA complaint #11595837 — an unverified report by a vehicle owner.

Accokeek, MD

ENGINE

BMW REFUSES TO TAKE RESPONSIBILITY OF CONSEQUENTIAL ISSUES CAUSED MY FAULTY FUEL PUMP RECALL AND IS TRYING TO CHARGE ME 21000 to fix. Engine reads maximum drivetrain output drive moderately

NHTSA complaint #11590623 — an unverified report by a vehicle owner.

Accokeek, MD

FUEL/PROPULSION SYSTEM

BMW REFUSES TO TAKE RESPONSIBILITY OF CONSEQUENTIAL ISSUES CAUSED MY FAULTY FUEL PUMP RECALL AND IS TRYING TO CHARGE ME 21000 to fix. Engine reads maximum drivetrain output drive moderately

NHTSA complaint #11590623 — an unverified report by a vehicle owner.

San Francisco, CA

ENGINE

Been fixing an unknown issue due to fuel presure, loss of engine power and car gets extra hot but doesn’t over heat, I have fixed the issue more on 2 different occasions. I didn’t pass the smog text so that’s when I was told to check for any recalls, now the issues returned with same problems and probably won’t pass smog again. I have all recorded from all the years of maintenance and I’m very diligent on on time maintenance or if theirs is any kind of malfunction. I’m now addressing the situation to you as I believe that there’s something wrong that’s beyond my control. I’ve also encountered other people with same vehicle with similar issues.

NHTSA complaint #11588254 — an unverified report by a vehicle owner.

San Francisco, CA

FUEL/PROPULSION SYSTEM

Been fixing an unknown issue due to fuel presure, loss of engine power and car gets extra hot but doesn’t over heat, I have fixed the issue more on 2 different occasions. I didn’t pass the smog text so that’s when I was told to check for any recalls, now the issues returned with same problems and probably won’t pass smog again. I have all recorded from all the years of maintenance and I’m very diligent on on time maintenance or if theirs is any kind of malfunction. I’m now addressing the situation to you as I believe that there’s something wrong that’s beyond my control. I’ve also encountered other people with same vehicle with similar issues.

NHTSA complaint #11588254 — an unverified report by a vehicle owner.

Orange, CA

ENGINE

Hello, I received a recall notice almost 6 months ago on my car and I have been in contact with BMW Corporate and they have been completely useless (This is my first BMW and it will be my last). I haven't been able to drive my car for almost 6 months due to the VANOS engine bolt recall. My car has been experiencing the symptoms of stalling, loss of power and it has gone into Safe mode. I have called McKenna BMW in Norwalk and was told not to drive the car because it isn't safe to do so. and by the Owner of Orange Motors who is a Specialty Shop for BMW owners. I have called BMW Corporate numerous times and sent multiple emails ( i can't even get a response to my emails) and cant get any assistance in getting my car fixed. I asked BMW for assistance in getting a rental car and they said that is the responsibility of the dealership and the dealership is telling me that I need to call BMW Corporate. I spoke to a woman named Jenny at BMW corporate about 2 - 3 weeks ago and she told me to call the dealership and explain what is going on with my car and request that a special case be opened so rush my parts needed to fix my car and I still can't get any help. I have called Sterling BMW & Crevier BMW and they made it very clear they do not have the parts to fix my car, I mentioned what BMW corporate told me and they acted like they had no clue what I was talking about. I told them that my car is dead in my garage as it has been sitting for about 6 months. I just keep getting passed around and all I am trying to do is get my car fixed so I can drive it. I have had a rental car for 6 months now because I can't drive my own car as it is unsafe. I would just like my car fixed please assist me in getting help from BMW because they keep brushing me off. Can I pay to have the car fixed and get reimbursed? This is their product/brand and they should offer better assistance in getting it fixed. It's ridiculous that it's been 6 months and still no repair options. What a joke.

NHTSA complaint #11583446 — an unverified report by a vehicle owner.

at 57,000 miles Belmont, CA Crash 2 injured

VEHICLE SPEED CONTROL

The contact owns a 2011 BMW 535i. The contact stated while jump-starting another vehicle in the driveway, he reversed to park the vehicle by the side of the other vehicle; however, the vehicle surged and accelerated unintendedly. The contact stated that he depressed the brake pedal, but the vehicle failed to respond. There was no warning light illuminated. The vehicle sped into the garage, hit equipment, and hit the contact's wife. The contact stated that he then shifted into drive (D) to drive out of the garage; however, the failure recurred. The vehicle sped through the driveway, struck a stone retaining wall, and entered the roadway. The contact stated that he slightly steered the vehicle to the right and hit a utility pole to stop the vehicle. The air bags did not deploy. The contact hit his forehead against the rearview mirror and sustained a bruise. The contact's wife sustained a fractured left lower leg. The ambulance transported the contact's wife to the hospital, where she underwent surgery. A police report was filed. The vehicle was towed to a tow lot. The insurance company then towed the vehicle to another tow lot, where the damage was being estimated. The dealer and the manufacturer were not notified of the failure. The vehicle was not diagnosed or repaired. The failure mileage was approximately 57,000.

NHTSA complaint #11574402 — an unverified report by a vehicle owner.

at 57,000 miles Belmont, CA Crash 2 injured

SERVICE BRAKES, HYDRAULIC

The contact owns a 2011 BMW 535i. The contact stated while jump-starting another vehicle in the driveway, he reversed to park the vehicle by the side of the other vehicle; however, the vehicle surged and accelerated unintendedly. The contact stated that he depressed the brake pedal, but the vehicle failed to respond. There was no warning light illuminated. The vehicle sped into the garage, hit equipment, and hit the contact's wife. The contact stated that he then shifted into drive (D) to drive out of the garage; however, the failure recurred. The vehicle sped through the driveway, struck a stone retaining wall, and entered the roadway. The contact stated that he slightly steered the vehicle to the right and hit a utility pole to stop the vehicle. The air bags did not deploy. The contact hit his forehead against the rearview mirror and sustained a bruise. The contact's wife sustained a fractured left lower leg. The ambulance transported the contact's wife to the hospital, where she underwent surgery. A police report was filed. The vehicle was towed to a tow lot. The insurance company then towed the vehicle to another tow lot, where the damage was being estimated. The dealer and the manufacturer were not notified of the failure. The vehicle was not diagnosed or repaired. The failure mileage was approximately 57,000.

NHTSA complaint #11574402 — an unverified report by a vehicle owner.

Moore, SC

EXTERIOR LIGHTING

The drivers headlight has developed significant condensation on its interior caused by a failed seal which in turn damaged or short-circuited the modules disabling my daytime running light, low beam, high beam, and turn signal

NHTSA complaint #11524113 — an unverified report by a vehicle owner.

Moore, SC

ELECTRICAL SYSTEM

The drivers headlight has developed significant condensation on its interior caused by a failed seal which in turn damaged or short-circuited the modules disabling my daytime running light, low beam, high beam, and turn signal

NHTSA complaint #11524113 — an unverified report by a vehicle owner.

Moore, SC

VISIBILITY/WIPER

The drivers headlight has developed significant condensation on its interior caused by a failed seal which in turn damaged or short-circuited the modules disabling my daytime running light, low beam, high beam, and turn signal

NHTSA complaint #11524113 — an unverified report by a vehicle owner.