The contact owns a 2010 BMW 750LI. The contact stated that upon the start of the engine, a white-colored smoke began to emit from the vehicle without warning. The vehicle was taken to the dealer where the contact was informed that the engine was leaking both oil and coolant which resulted in engine failure. The manufacturer was notified of the failure and offered partial credit towards the cost of a new engine. The vehicle had yet to be repaired. The failure mileage was approximately 86,000.
NHTSA complaint #11625040 — an unverified report by a vehicle owner.
The contact owns a 2015 BMW 750LI. The contact stated while driving 50 MPH, the vehicle shutoff. The contact stated that the drivetrain malfunction message was displayed. The vehicle was towed to the local dealer, where it was diagnosed that there was a voltage malfunction and that the radiator pump, Oxygen sensor, hose inlet gasket ring, and hose clamp needed to be replaced. The vehicle was repaired, but the failure recurred. The manufacturer was not contacted. The failure mileage was approximately 126,000.
NHTSA complaint #11609899 — an unverified report by a vehicle owner.
The contact owns a 2011 BMW 750LI. The contact stated that the vehicle was parked next to the house with the engine turned off for approximately one hour before suddenly smoke was present coming from under the hood of the vehicle. The contact opened the hood and discovered flames coming from the ECM wire harness. The contact used a bucket of water to extinguish the flames. The cause of the fire was not determined. The vehicle was later towed to the local dealer but no diagnostic service or repairs were performed. The manufacturer was notified of the failure but no assistance was offered. The contact was informed that the VIN was not included in the NHTSA Campaign Number: 11V521000(Engine and Engine Cooling). The contact indicated that the vehicle had experienced that same failure listed in the recall. The failure mileage was 160,000.
NHTSA complaint #11601207 — an unverified report by a vehicle owner.
In 2009, we bought this 2006 BMW 750Li as pre-owned and certified warranty from BMW of Tenafly, New Jersey. We have registration address maintained in New Jersey, and have not updated, even though we moved to Chicago, Illinois in summer of 2011. BMW issued 6 recalls for 7-series manufactured between 2005 and 2008. The recalls on manufacturer defects on electric and transmission in 2012 and 2013, and again in 2017. We missed all of the notices for these recalls. The vehicle was driven for less than 50,000 miles, from 2009 to 2019. The vehicle was inspected, and in good mechanical conditions, as well as body, since the vehicle has been garaged most of times. Since 2019, the vehicle has been in shops for repairs for electric and transmission and engine. It has been more than 3 years for our vehicle in the shops, and over $21,000 spent, there is no sign that the vehicle can be driven. Thus, we checked the online and found out the BMW recalls on this vehicle in 2012 and 2013. We called BMW Customer Relations & Services, multiple times. BMW denied the recalls. We checked with the attorneys, including the ones who filed class action suits against BMW with billion dollars win for the customers on BMW defects. All said BMW shall honor their recalls. Further, the recalls will never be expired. Now BMW has declined taking calls, responding email, and recently shifting the failing repair to a BMW dealer. What shall we do? We have sent letter to their legal department. A shop who tried to repair over 2 years reported to us that this 2006 BMW 750Li has a very bad reputation on electric and transmission. He said this is a common agreement among BMW dealers. Since BMW customer relations and services now shut us out, what department within BMW shall we go to. Shall we find an attorney for another class action suit, which occurred already? The consumer is requesting reimbursement of $21k for repairs made as well as payment made to purchase the vehicle.
NHTSA complaint #11504344 — an unverified report by a vehicle owner.
Water linkage down door panels to the floor, Drivers side ECM is located in that area, water damages the components and caused it to produce codes, interfering with car engine, causes surges, and vehicle to all of sudden shut off even while driving on freeway or streets. Water linkage on the passenger side down into the fuse box. All so causing electrical malfunction that opens the door for potential unsafe events.
NHTSA complaint #11481058 — an unverified report by a vehicle owner.
The contact owns a 2006 BMW 750LI. The contact stated that while driving at an undisclosed speed, several unknown warning lights illuminated. Additionally, there was oil leaking onto the ground and also onto the engine. The vehicle was taken to an independent mechanic who diagnosed that the brake vacuum pump needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA. The failure mileage was approximately 129,000.
NHTSA complaint #11477374 — an unverified report by a vehicle owner.
The contact owns a 2009 BMW 750LI. The contact stated while starting the vehicle, there was a loud rattling sounding coming from the vehicle. The vehicle was taken to a certificated mechanic to be diagnosed. The contact was informed that the timing belt was worn and needed to be replaced. The vehicle was not repaired. The dealer was contacted and the contact was informed that a representative would provide a callback. The manufacturer was contacted and suggested that the vehicle be diagnosed. The failure mileage was 107,000.
NHTSA complaint #11476424 — an unverified report by a vehicle owner.
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CRANKCASE (PCV)
The contact owns a 2014 BMW 750LI. The contact stated while the vehicle was receiving a routine oil change, the check engine warning light illuminated. The failure was diagnosed by an independent mechanic as a PCV valve failure that need to be replaced and properly sealed. The contact stated that the hoses were brittle and fuel was leaking. The contact stated that the independent mechanic also received a message that the vehicle was running lean. The vehicle was not repaired. The independent mechanic informed the contact of NHTSA Campaign Number: 22V119000 (Engine and Engine Cooling) however, the VIN was not included in the recall. The vehicle was not taken to a dealer for diagnosis or repairs. The manufacturer was notified of the failure and confirmed that the VIN was not included in the recall. The approximate failure mileage was 101,000.
NHTSA complaint #11466422 — an unverified report by a vehicle owner.
The contact owns a 2010 BMW 750LI. The contact stated that after starting the vehicle there was a loud backfire and the vehicle stalled without warning. The vehicle was inspected by an independent mechanic who stated that the engine head gasket was blown. No further information was available. The local dealer was notified of the failure. The manufacturer was not made aware of the failure. The failure mileage was 89,000.
NHTSA complaint #11427719 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS A 2014 BMW 750 LI. THE CONTACT STATED THAT WHILE OPERATING THE VEHICLE, THERE WAS GRAY AND WHITE SMOKE COMING FROM THE EXHAUST TAILPIPES. THE VEHICLE WAS TAKEN TO WALKER BMW LOCATED AT 6655 COLISEUM BLVD, ALEXANDRIA, LA 71303 TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE ENGINE VALVE STEM SEALS WERE FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT YET REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 115,000.*DT
NHTSA complaint #11403929 — an unverified report by a vehicle owner.
I PURCHASED THIS CAR IN JUNE OF 2019. I RECEIVED A CARFAX REPORT BEFORE THE PURCHASE. THE CAR WAS VERY CLEAN INSIDE AND OUTSIDE. I WAS PLEASED WITH TH CAR UNTIL IT STARTED SMOKING EVERY TIME THE ENGINE GOT WARM. I HAD TO KEEP ADDING OIL ALMOST EVERY TWO TO THREE DAYS. EVERY TIME I STOPPED, FOR TRAFFIC , RED LIGHT OR STARTED FROM A STOP POSITION BLUE SMOKE WOULD COME FROM EXHAUST AND THERE IS A HORRIBLE SMELL OF BURNT OIL AND ANTIFREEZE. MY CAR PROGRESSIVELY GOT WORST UNTIL WHITE SMOKE STEAM WOULD COME FROM UNDER THE HOOD AND EVERY TIME I DROV E SHORT DISTANCES I WOULD HAVE TO ADD ENGINE COOLANT. BEFORE THIS HAPPENED, I HAD TO HAVE AN OIL CHANGED AND A CHECKUP AT THE BMW DEALERSHIP IN APRIL,(THE CAR WAS SMOKING AND SMELLING LIKE ENGINE COOLANT. I WAS INFORMED THEN THAT THERE HAD BEEN AN LAWSUIT AGAINST BMW FOR NOT ADVISING THE OWNERS OF CERTAIN MODELS AND ENGINES WOULD HAVE THE ABOVE MENTIONED PROBLEM. I WAS TOLD IF I HAD BROUGHT MY CAR IN BEFORE FEB. 2020, I WOULD BE ELIGIBLE FOR THE BENEFITS ENTITLED TO OWNERS OF THIS ENGINE. BUT BECAUSE I DIDN'T BRING MY CAR IN, TIME HAD EXPIRED. I ALSO LEARNED THAT THERE WAS A RECALL ON MY CAR WHICH PARTS HAD TO BE ORDERED FOR AND WERE LATER ADDED TO MY VEHICLE BY THE DEALERSHIP. I WAS NOT NOTIFIED ABOUT THE LAWSUIT RELATING TO THE ENGINE PROBLEMS BY THE SELLING SHEA USED CARS, FORMALLY PATSY LOU, MEGA LOT OR GRAND BLANC MOTORSPORTS (BMW DEALERSHIP) THAT INFORMED IN APRIL ABOUT THE LAWSUIT. IF I HAD BEEN NOTIFIED REGARDING MY CAR I WOULD RESPONDED APPROPRIATELY. NOW TO PROPERLY FIX MY CAR I NEED $15,227.38 . I AM OF COURSE NOW PAYING FOR A CAR THAT I CAN'T ENJOY BECAUSE OF THIS ISSUED. ANY AND ALL HELP WOULD BE APPRECIATED.
NHTSA complaint #11375480 — an unverified report by a vehicle owner.
THE DOORS FROM INSIDE DON'T OPEN UP WHEN THE CAR LOSES POWER YOU ARE LOCKED INSIDE ALSO THE ENGINE SMOKES EVEN WHEN THE GASKETS AND SEALS HAVE BEEN REPLACED.THE CAR SUSPENSION IN THE REAR IS TERRIBLE ALSO AIR BAG LIGHT GOES ON AND OFF EVEN WHEN THE DEALER RAN DIAGNOSIS ON THE CAR CAR IS PARKED
NHTSA complaint #11355444 — an unverified report by a vehicle owner.
TOOK IN FOR REPAIR FOR WATER GETTING INTO CAR SEVERAL TIMES TO DEALER. TOLD THEY COULD NOT FIND A PROBLEM OR WHERE ANY WATER WAS GETTING INTO CAR. THE LAST TIME I TOOK IT IN, TOLD THAT THEY CLEANED WATER LINES ETC. SO, SHOULD BE OK. HOWEVER, AFTER DRIVING IT HOME & ONCE A GOOD RAIN CAME, IT GOT WET INSIDE THE CABIN/CAR AGAIN! THEY HAD THE CAR, WORKED ON IT ETC. HOWEVER, WHEN IT WAS PICKED UP AGAIN, TOLD THAT THE DASH SCREEN WAS DAMAGED. BUT RATHER THAN BLAME IT ON THE WATER GETTING INTO THE CAR ETC.; THEY BLAMED IT ON SOMETHING ELSE WHICH COST AN UNBELIEVABLE PRICE TO REPAIR. OR THEY FAILED TO ADMIT THEIR UNBELIEVABLE CAR CARE AND CUSTOMER CARE/SERVICE. SUBSEQUENTLY, THE LOST OF BEING ABLE TO SEE THE CAR DASH, SCREEN ETC.: ALL OF THE SYSTEMS INFORMATION: GAS LEVEL, SPEED, LIGHTS, NAVIGATION ETC. HAS BEEN LOST.
NHTSA complaint #11354241 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS A 2012 BMW 750LI. THE CONTACT STATED THAT WHILE DRIVING AT 55 MPH, THE LOW COOLANT MESSAGE APPEARED ON THE INSTRUMENT PANEL. THE CONTACT THEN TOOK THE VEHICLE TO AN INDEPENDENT MECHANIC AND HAD THE COOLANT RESERVOIR TOPPED OFF. THE CONTACT RESUMED DRIVING AND THE WARNING LIGHT APPEARED AGAIN. UPON CHECKING THE COOLANT RESERVOIR, THE COOLANT WAS AGAIN TOPPED HOWEVER, THE SAME WARNING LIGHT ILLUMINATED ALONG WITH THE DRIVE TRAIN MALFUNCTION WARNING MESSAGE. THE CONTACT THEN DISCOVERED THAT THERE WAS A LEAK COMING FROM THE AUXILIARY WATER PUMP. UPON INVESTIGATION, THE CONTACT DISCOVERED NHTSA CAMPAIGN NUMBER: 18V248000 (ENGINE AND ENGINE COOLING). THE VEHICLE WAS FIRST TOWED TO HIS RESIDENCE AND A FEW DAYS LATER TOWED TO LONG BEACH BMW (1660 E SPRING ST, LONG BEACH, CA 90806). THE CONTACT WAS INFORMED BY THE DEALER THAT THE VEHICLE WAS NOT INCLUDED IN THE NHTSA CAMPAIGN. A DIAGNOSTIC TEST WAS PERFORMED ON THE VEHICLE AND THE CONTACT WAS INFORMED THAT THE ENGINE NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF FAILURE AND A CASE WAS FILED. THE CONTACT WAS OFFERED A 10% DISCOUNT TOWARD THE COST OF REPAIR. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 110,000.
NHTSA complaint #11339584 — an unverified report by a vehicle owner.
MY CAR IS BMW 750 LI 2009. EVERY 40 MILES, THE OIL SHOWS DROP TO DOWN ON FULL LEVEL AT MY OIL LEVEL SCREEN, ALSO I AM ALWAYS FILL IN NEW OIL ON OIL CRANK EVERY TIME DROP IT DOWN. AND NO DRIP OR LEAKING OUTSIDE ON THE GROUND, I AM ALWAYS CHECK THE I- DRIVE OIL LEVEL ON THE SCREEN. AND THE MILES AROUND 73.000 MILES, AND ALSO I HAVE RECALL NHTSA, THAT SAY RECALL ON ENGINE AND COOLING
NHTSA complaint #11331630 — an unverified report by a vehicle owner.
DRIVING ON THE HIGHWAY AT SPEED LIMIT OF 55 MPH AND THE DRIVE TRAIN BLEW AND WHEN I WAS GIVING GAS THE CAR WAS NOT PULLING ... MY CYLINDERS ARE MISFIRING AND THE CAR SHAKES RIDICULOUSLY BAD
NHTSA complaint #11316281 — an unverified report by a vehicle owner.