Owners have filed 49 complaints
about the 2015 BMW X1 SAV with NHTSA between 2015 and 2019.
The largest single group is the airbags.
Across this model's run it ranks 2 of 4 worst.
The letter says how bad. This says what kind — whether this year drew
an unusual number of complaints, unusually dangerous
ones, or failures that arrived unusually early.
The dashed ring is 50 — the national norm. Further out is worse.
Complaint volume — 46
Against the median year of the BMW X1 SAV. 50 means typical for this
model; 100 means roughly double.
Severity — 74
14.3% of these complaints
involved a crash, fire, injury or death, against a national rate of
9.7%.
Early failure — 100
64% of failures with a mileage on record happened under
36,000 miles, against a national rate of
29%.
Odometer readings owners gave when they filed. About half of all
complaints include one.
Under 1,000 miles
520.0%
1,000 – 9,999 miles
832.0%
10,000 – 24,999 miles
14.0%
25,000 – 49,999 miles
624.0%
50,000 – 74,999 miles
312.0%
100,000 – 149,999 miles
28.0%
When owners complained
A spike years after the car went on sale usually means a part wearing
out on schedule across the whole fleet — the kind of pattern no single
owner can see from inside their own car.
Jun 2015peak 5Oct 2019
NHTSA investigations into the 2015 BMW X1 SAV
An investigation is the step before a recall: the agency has seen enough
complaints to look into a pattern itself. An open one means it thinks
something may be wrong and nothing has been fixed yet.
From 2000 through 2017, Takata produced millions of air bag inflators using two types of phase-stabilized ammonium nitrate ("PSAN") propellant -- propellant 2004 and propellant 2004L. After prolonged exposure to high temperature cycles and humidity, inflators using propellant 2004 can degrade, causing the propellant to burn too quickly when ignited. The rapid burning can cause the inflator to rupture during deployment, potentially causing serious or even fatal injury to vehicle occupants. See 2016 Blomquist Report at www.nhtsa.gov/sites/nhtsa.gov/files/documents/expert_report-hrblomquist.pdf.C...
Recalls on the 2015 BMW X1 SAV
A complaint is one owner's allegation. A recall is the point at which
the manufacturer or a regulator agreed the defect is real and dangerous
enough to fix for free — however old the car is.
United States — NHTSA
19V016000
AIR BAGS:FRONTAL:DRIVER SIDE:INFLATOR MODULE
BMW of North America, LLC (BMW) is recalling certain 2015 X1 sDrive28i, X1 xDrive28i, and X1 xDrive35i vehicles. These vehicles are equipped with air bag inflators assembled as part of the driver frontal air bag modules, used as original equipment or replacement equipment, that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
Risk: An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
16V071000
AIR BAGS:FRONTAL:DRIVER SIDE:INFLATOR MODULE
BMW of North America, LLC (BMW) is recalling certain model year 2008-2013 128i and 135i coupes and convertibles and 1 Series M coupes, 2006-2011 325i, 325xi, 328i, 328xi, 328i xDrive, 330i, 330xi, 335i, 335xi, 335i xDrive Sedans, 2009-2011 335d sedans, 2006-2012 325xiT, 328i and 328xi sports wagons, 2007-2013 328i, 328xi, 328i xDrive, 335i, 335xi, 335i xDrive, 335is and M3 Coupes and Convertibles, 2013-2015 X1 sDrive28i, X1 xDrive28i and X1 xDrive35i SAVs, 2007-2010 X3 xDrive30i SAVs, 2007-2013 X5 xDrive30i, X5 xDrive35i, X5 xDrive48i, X5 xDrive50i and X5 M SAVs, 2009-2013 BMW X5 xDrive35d SAVs, 2008-2014 X6 xDrive35i, X6 xDrive50i, and X6 M SACs, 2010-2011 BMW X6 xDrive50i SACs and 2008-2011 M3 Sedan vehicles. Upon deployment of the driver's frontal air bag, excessive internal pressure may cause the inflator to rupture.
Risk: In the event of a crash necessitating deployment of the driver's frontal air bag, the inflator could rupture with metal fragments striking the driver or other occupants resulting in serious injury or death.
Reports where the owner recorded a crash, a fire, an injury or a death.
at 72,000 milesTolleson, AZCrash2 injured
AIR BAGS
TL* THE CONTACT OWNS A 2015 BMW X1. THE CONTACT STATED THAT WHILE IDLED AT A RED LIGHT, THE VEHICLE WAS REAR ENDED CAUSING THE VEHICLE TO CRASH INTO ANOTHER VEHICLE. THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED: (190801030). THE CONTACT SUSTAINED HEAD, NECK AND CHEST INJURIES AND THE PASSENGER THAT WAS A CHILD SUSTAINED A HEAD INJURY THAT NEEDED MEDICAL ATTENTION. THE CONTACT WAS UNAWARE FOR THE OTHER DRIVERS THAT HAD INJURIES. THE VEHICLE WAS TOWED TO THE CONTACTS RESIDENCE. THE DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE CONTACT STATED THAT THE VEHICLE WAS REPAIRED 4 MONTHS AGO UNDER NHTSA CAMPAIGN NUMBER: 16V071000 ( AIR BAGS). THE APPROXIMATE FAILURE MILEAGE WAS 72,000.
NHTSA complaint #11241303 — an unverified report by a vehicle owner.
at 71,000 milesCamarillo, CACrash1 injured
SERVICE BRAKES
VEHICLE COULD NOT STOP GOING DOWNHILL AND CRASHED INTO 2 PARKED CARS BEFORE OVERTURNING; FELT LOSS OF BRAKE PRESSURE.
NHTSA complaint #11185460 — an unverified report by a vehicle owner.
at 47,800 milesPalm Beach Gardens, FLFire
ENGINE
TL* THE CONTACT OWNS A 2015 BMW X1. WHILE DRIVING APPROXIMATELY 52 MPH ON A SLIGHT INCLINE, THE INSTRUMENT PANEL ILLUMINATED. THE CONTACT NOTICED DARK SMOKE UNDERNEATH THE HOOD. THE VEHICLE WAS PULLED OVER TO THE SIDE OF THE ROAD AND THE CONTACT EXITED THE VEHICLE. THE CONTACT WAS IMMEDIATELY ALERTED BY SOMEONE THAT THE VEHICLE WAS ON FIRE. THE FIRE WAS EXTINGUISHED BY THE RAIN. A FIRE REPORT WAS NOT FILED. THERE WERE NO INJURIES. THE VEHICLE WAS TOWED TO BRAMAN BMW JUPITER (561-609-0144, LOCATED AT 1555 W INDIANTOWN RD, JUPITER, FL 33458) WHERE THE CONTACT WAS ASSIGNED A TECHNICIAN TO OVERSEE AN INVESTIGATION. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND ORDERED AN INVESTIGATION. THE CONTACT DID NOT STATE IF THE VEHICLE WAS TOTALED; HOWEVER, THE MANUFACTURER OFFERED TO BUY BACK THE VEHICLE. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 47,800.
NHTSA complaint #11180384 — an unverified report by a vehicle owner.
at 8,500 milesCumming, GACrash
AIR BAGS
I CRASHED MY CAR ON 11/10/2015 AND THE AIRBAG DID NOT DEPLOY. I DROVE THROUGH A HEAVY RAIL FENCE AND STRUCK A TREE WITH THE LEFT FRONT SIDE OF THE BUMPER. A LARGE SECTION OF THE FENCE PENETRATED THE FRONT OF THE CAR AND LODGED IN THE VEHICLE. CAUSE OF ACCIDENT I BECAME UNCONSCIOUS WHILE DRIVING DUE TO HEART PROBLEM
NHTSA complaint #10853361 — an unverified report by a vehicle owner.
at 40 milesWellington, FLCrash
AIR BAGS
ON FEBRUARY 7TH, 2016 AT 3:15 AM, ON MY WAY TO WORK IN THE INTERSECTION BETWEEN FOREST HILL AND MILITARY, A DRUNK DRIVER TRAVELING WEST BOUND WHILE I WAS HEADING EAST DROVE INTO MY LANE, HITTING ME DIRECTLY. AFTER THIS HEAD-ON COLLISION, THE DRIVER DECIDED TO FLEE THE SCENE, LEAVING ME STUCK INSIDE THE VEHICLE IN PAIN. I WAS LUCKY ENOUGH TO BE ALIVE. THE AIRBAG INSIDE OF MY VEHICLE DID NOT DEPLOY LEAVING ME WITH EXCRUCIATING PAIN IN MY NECK, CHEST AND KNEE. I COULD NOT BREATHE OR TALK, I WAS RUSH TO THE WELLINGTON REGIONAL HOSPITAL. I WAS APPROACHING THE LIGHT AND I WAS GOING TO TURN LEFT ON MILITARY TRAIL, THE GUY WHO CRASHED ONTO ME WAS COMING FROM THE NORTH ON MILITARY TRAIL TRYING TO MAKE A RIGHT ONTO FOREST HILL BLVD, BUT TOOK THE LANE HEADING EAST INSTEAD OF THE ONE HEADING WEST. HE WAS DRIVING REALLY FAST WHILE I WAS APPROACHING THE LIGHT TO TURN LEFT.
NHTSA complaint #10845639 — an unverified report by a vehicle owner.
The most recent complaints
In the owners' own words, exactly as filed with NHTSA.
at 65,500 milesCumming, GA
POWER TRAIN
TL* THE CONTACT OWNS A 2015 BMW X1 SAV. WHILE THE VEHICLE WAS STOPPED, IT INDEPENDENTLY SHIFTED INTO NEUTRAL WITHOUT WARNING. AFTER THE FAILURE OCCURRED, A WARNING MESSAGE APPEARED INDICATING THAT THE VEHICLE NEEDED TO BE SERVICED. THE CONTACT TOOK THE VEHICLE TO UNITED BMW (1501 ALPHARETTA HWY, ALPHARETTA, GA 30009, (678) 430-3775), BUT THE FAILURE COULD NOT BE DIAGNOSED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE HAD NOT BEEN REPAIRED. THE FAILURE MILEAGE WAS 65,500.
NHTSA complaint #11270208 — an unverified report by a vehicle owner.
at 72,000 milesTolleson, AZCrash2 injured
AIR BAGS
TL* THE CONTACT OWNS A 2015 BMW X1. THE CONTACT STATED THAT WHILE IDLED AT A RED LIGHT, THE VEHICLE WAS REAR ENDED CAUSING THE VEHICLE TO CRASH INTO ANOTHER VEHICLE. THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED: (190801030). THE CONTACT SUSTAINED HEAD, NECK AND CHEST INJURIES AND THE PASSENGER THAT WAS A CHILD SUSTAINED A HEAD INJURY THAT NEEDED MEDICAL ATTENTION. THE CONTACT WAS UNAWARE FOR THE OTHER DRIVERS THAT HAD INJURIES. THE VEHICLE WAS TOWED TO THE CONTACTS RESIDENCE. THE DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE CONTACT STATED THAT THE VEHICLE WAS REPAIRED 4 MONTHS AGO UNDER NHTSA CAMPAIGN NUMBER: 16V071000 ( AIR BAGS). THE APPROXIMATE FAILURE MILEAGE WAS 72,000.
NHTSA complaint #11241303 — an unverified report by a vehicle owner.
at 350 milesHouston, TX
UNKNOWN OR OTHER
DRIVING ON HWY AT 75 MPH EASTBOUND TOWARDS WICHITA FALLS TX - CALM EVENING, SUDDENLY THE FRONT PANEL OF THE SUNROOF ON THE BMW X1 EXPLODED FOR NO APPARENT REASON. PULLED OVER TO LOOK AT THE REMNANTS, REMAINING GLASS LOOKED LIKE THE EXPLOSION WAS PUSHING THE GLASS OUT FROM THE INSIDE. VERY SCARY ON THE HWY.
NHTSA complaint #11230559 — an unverified report by a vehicle owner.
at 42,600 milesWeymouth, MA
WHEELS
MY TIRES ARE WORN OUT PAST ACCEPTABLE TO PASS STATE INSPECTION AND YET THE DEALER INSPECTED MY CAR AND PASSED IT AND REGISTERED IT. CHASSIS CORRODED AND WHEELS ROTTING. I BOUGHT THE CAR ON THE 14TYH AND DEALER DIDN'T DELIVER IT UNTIL THE 21ST BECAUSE OF APPARENT MISSING TITLE. THE CAR NEEDED SERVICE AND AIR FILTER AND DURING THE SERVICE, THE OTHER (BMW) DEALER FOUND THE ISSUES ATTACHED. I HAVE DOCUMENTATION LISTING A 90 LIMITED WARRANTY AND WAS WONDERING IF THE PURCHASE DEALER OWES ME TO FIX SOME OF THOSE ITEMS, PARTICULARLY TIRES THAT ARE BEYOND SAFE. I ALMOST SKID AND HIT ANOTHER CAR TODAY ON THE HIGHWAY DUE TO THE POOR STATE OF THE TIRES....
NHTSA complaint #11228690 — an unverified report by a vehicle owner.
at 42,600 milesWeymouth, MA
SERVICE BRAKES
MY TIRES ARE WORN OUT PAST ACCEPTABLE TO PASS STATE INSPECTION AND YET THE DEALER INSPECTED MY CAR AND PASSED IT AND REGISTERED IT. CHASSIS CORRODED AND WHEELS ROTTING. I BOUGHT THE CAR ON THE 14TYH AND DEALER DIDN'T DELIVER IT UNTIL THE 21ST BECAUSE OF APPARENT MISSING TITLE. THE CAR NEEDED SERVICE AND AIR FILTER AND DURING THE SERVICE, THE OTHER (BMW) DEALER FOUND THE ISSUES ATTACHED. I HAVE DOCUMENTATION LISTING A 90 LIMITED WARRANTY AND WAS WONDERING IF THE PURCHASE DEALER OWES ME TO FIX SOME OF THOSE ITEMS, PARTICULARLY TIRES THAT ARE BEYOND SAFE. I ALMOST SKID AND HIT ANOTHER CAR TODAY ON THE HIGHWAY DUE TO THE POOR STATE OF THE TIRES....
NHTSA complaint #11228690 — an unverified report by a vehicle owner.
at 145,000 milesAtlanta, GA
ENGINE
ON MARCH 29, 2019 I TOOK MY CAR IN DUE TO A COOLANT INDICATOR WARNING LIGHT. NALLEY BMW INDICATED IT WAS DUE TO A NEED FOR A RADIATOR. THIS IS THE FOURTH RADIATOR NALLEY BMW AND GLOBAL BMW HAVE REPLACED WITH THE LAST TWO YEARS. I HAVE PAID OUT OF POCKET FOR REPAIRS ASSOCIATED WITH THE FOUR REPLACEMENTS OF A RADIATOR IN UNDER TWO YEARS. THEY WILL REPAIR THE RADIATOR AND ALLOW DELIVERY OF THE VEHICLE BACK TO ME. I WILL DRIVE ABOUT 500 MORE MILES BEFORE THE COOLANT LIGHT COMES BACK ON INDICATING TROUBLE. EACH TIME, THE COOLANT LIGHT COMES ON, THE RADIATOR HAS HAD TO BE REPLACED. THIS HAPPENS AT ALL TIMES. MARCH 29TH WOULD MAKE THE FOURTH TIME THE RADIATOR HAS BEEN REPLACED IN UNDER TWO YEARS.
NHTSA complaint #11194065 — an unverified report by a vehicle owner.
at 145,000 milesAtlanta, GA
FUEL/PROPULSION SYSTEM
ON MARCH 29, 2019 I TOOK MY CAR IN DUE TO A COOLANT INDICATOR WARNING LIGHT. NALLEY BMW INDICATED IT WAS DUE TO A NEED FOR A RADIATOR. THIS IS THE FOURTH RADIATOR NALLEY BMW AND GLOBAL BMW HAVE REPLACED WITH THE LAST TWO YEARS. I HAVE PAID OUT OF POCKET FOR REPAIRS ASSOCIATED WITH THE FOUR REPLACEMENTS OF A RADIATOR IN UNDER TWO YEARS. THEY WILL REPAIR THE RADIATOR AND ALLOW DELIVERY OF THE VEHICLE BACK TO ME. I WILL DRIVE ABOUT 500 MORE MILES BEFORE THE COOLANT LIGHT COMES BACK ON INDICATING TROUBLE. EACH TIME, THE COOLANT LIGHT COMES ON, THE RADIATOR HAS HAD TO BE REPLACED. THIS HAPPENS AT ALL TIMES. MARCH 29TH WOULD MAKE THE FOURTH TIME THE RADIATOR HAS BEEN REPLACED IN UNDER TWO YEARS.
NHTSA complaint #11194065 — an unverified report by a vehicle owner.
at 71,000 milesCamarillo, CACrash1 injured
SERVICE BRAKES
VEHICLE COULD NOT STOP GOING DOWNHILL AND CRASHED INTO 2 PARKED CARS BEFORE OVERTURNING; FELT LOSS OF BRAKE PRESSURE.
NHTSA complaint #11185460 — an unverified report by a vehicle owner.
at 47,800 milesPalm Beach Gardens, FLFire
ENGINE
TL* THE CONTACT OWNS A 2015 BMW X1. WHILE DRIVING APPROXIMATELY 52 MPH ON A SLIGHT INCLINE, THE INSTRUMENT PANEL ILLUMINATED. THE CONTACT NOTICED DARK SMOKE UNDERNEATH THE HOOD. THE VEHICLE WAS PULLED OVER TO THE SIDE OF THE ROAD AND THE CONTACT EXITED THE VEHICLE. THE CONTACT WAS IMMEDIATELY ALERTED BY SOMEONE THAT THE VEHICLE WAS ON FIRE. THE FIRE WAS EXTINGUISHED BY THE RAIN. A FIRE REPORT WAS NOT FILED. THERE WERE NO INJURIES. THE VEHICLE WAS TOWED TO BRAMAN BMW JUPITER (561-609-0144, LOCATED AT 1555 W INDIANTOWN RD, JUPITER, FL 33458) WHERE THE CONTACT WAS ASSIGNED A TECHNICIAN TO OVERSEE AN INVESTIGATION. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND ORDERED AN INVESTIGATION. THE CONTACT DID NOT STATE IF THE VEHICLE WAS TOTALED; HOWEVER, THE MANUFACTURER OFFERED TO BUY BACK THE VEHICLE. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 47,800.
NHTSA complaint #11180384 — an unverified report by a vehicle owner.
Murrieta, CA
UNKNOWN OR OTHER
2015 BMW X1. CONSUMER WRITES IN REGARDS TO VEHICLE CUTTING OFF WHILE DRIVING. *LD
NHTSA complaint #11061709 — an unverified report by a vehicle owner.
Campbell, CA
AIR BAGS
TAKATA RECALL - I RECEIVED A RECALL LETTER FROM THE BMW DEALERSHIP STATING THE RECALL OF THE DRIVER'S AIR-BAG, THAT THEY HAVE THE NECESSARY PARTS TO COMPLETE THE RECALL. WHEN I CALLED TO SCHEDULE THE SERVICE I WAS INFORMED THAT THEY HAD TO ORDER THE PART. I CALLED ON10/16/17, WAS INFORMED AS SOON AS THE PART WAS IN THEY WOULD CALL ME. I CALLED AGAIN TODAY, 12/20/17 AND WAS TOLD THAT THE PART WAS STILL ABOUT 13 WEEKS OUT. THE MANUFACTURER WAS ONLY SENDING THE DEALERSHIP ABOUT 20 AIRBAGS AT A TIME AND THAT THE IS THE REASON THAT IT IS TAKING SO LONG. MY COMPLAINT IS THAT IT WILL TAKE OVER 23 WEEKS FOR ME TO RECEIVE THE PART/AIRBAG THAT I NEED TO HAVE REPLACED. MY RECALL LETTER STATED THAT IF THE BMW CENTER IS UNABLE TO REMEDY THE DEFECT WITHIN A REASONABLE PERIOD OF TIME THAT I SHOULD NOTIFY THE ADMINISTRATOR, NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION. THE LETTER FOR THE RECALL IS DATED SEPTEMBER 2017.
NHTSA complaint #11055755 — an unverified report by a vehicle owner.
at 40,000 milesNewbury Park, CA
STEERING
ON HIGHWAY, WHEN SPEED REACHES BETWEEN 60 TO 80 MPH, THE CAR FEELS UNSTABLE. IT IS LIKE THE TWO FRONT TIRES ARE RUNNING OUT OF AIR AND I HAVE TO FIGHT TO STEER THE CAR TO KEEP IT GOING IN A STRAIGHT LINE. I TOOK IT INTO TWO DEALERSHIPS AND THEY TESTED THE ALIGNMENT AND INFLATED THE TIRES TO MANUFACTURER'S SPECS BUT IT DID NOT SOLVE THE ISSUE. THEY TOLD ME THAT WAS ALL THEY COULD DO AND NOTHING ELSE.
NHTSA complaint #11053319 — an unverified report by a vehicle owner.
Thornton, CO
AIR BAGS
TAKATA RECALL - HAVE ASKED ABOUT THE REPLACEMENT OF THE DRIVER AIRBAG AS A RECALL ITEM FOR ALMOST ONE YEAR WITH NO RESOLUTION. DEALERSHIP STATES THEY GET 20 REPLACEMENT BAGS PER MONTH AND I AM ON A WAITING LIST. VERY DANGEROUS!
NHTSA complaint #11044966 — an unverified report by a vehicle owner.
at 28,000 milesSeattle, WA
AIR BAGS
AIRBAG RECALL FROM EARLY 2016 AND STILL DON'T HAVE A REPLACEMENT. WE ARE ON THE WAITING LIST PER THE DEALERSHIP BUT OUR REPLACEMENT IS STILL MONTHS OUT.
NHTSA complaint #11044274 — an unverified report by a vehicle owner.
Honolulu, HI
AIR BAGS
AFTER RECEIVING THE FIRST AIRBAG RECALL NOTICE FROM BMW OF NO. AMERICA, I"VE BEEN CONTACTING BMW OF HONOLULU FOR ALMOST 2 YRS TO TRY TO GET THEM TO REPLACE THE DEFECTIVE AIRBAG. THEY TELL ME THAT THEY DON'T HAVE THE PARTS OR THE LAST TIME I CALLED THEY TOLD BE THEY WOULD CALL ME BACK AND I'VE NEVER HEARD BACK FROM THEM (SEVERAL MOS AGO). I TALKED W/ THE SALES PERSON I BOUGHT THE CAR FROM AND SHE TOLD ME SHE WOULD CALL ME BACK W/ STATUS AND HAVE NEVER HEARD BACK FROM HER. IT'S VERY FRUSTRATING TO KEEP RECEIVING THESE AIRBAG RECALL NOTICE FROM BMW AND WHEN I CALL TO SEE WHEN THEY CAN REPAIR MY CAR, I NEVER HEAR BACK FROM THEM.
NHTSA complaint #11042807 — an unverified report by a vehicle owner.
at 33,000 milesLittleton, CO
AIR BAGS
TAKATA RECALL - CALLED UPON RECEIPT OF THE LETTER FROM BMW/NTSB STATING THE REPAIR IS NOW AVAILABLE, MADE AN APPOINTMENT FOR 3 WEEKS OUT AS THE PARTS TAKE THAT LONG TO GET IN. NOW I'VE RECEIVED A CALL AFTER 2 WEEKS WITH AN APPOINTMENT THAT RALPH SCHOMP BMW WAS TOLD BY BMW USA THAT THEY ARE LIMITED TO THE NUMBER OF AIRBAGS THEY ARE ALLOWED TO REPLACE EACH WEEK SO THEY NEED TO CANCEL MY APPOINTMENT INDEFINITELY. I WAS ALSO TOLD THAT THE PARTS ARE NOW ON BACK ORDER, SO THERE IS NO WAY TO GET THE AIRBAG REPAIRED IN A TIMELY MANNER. I SPOKE WITH BMW USA & THEY ADVISED THAT YES, THEY ARE LIMITING HOW MANY RECALLS CAN BE REPAIRED EACH WEEK, BUT THAT THE PARTS ARE NOT ON BACK ORDER. SHE ADVISED I TRY A LARGER DEALER IN MY AREA OR COMPLAIN TO THE SERVICE MANAGER AS THEY CAN MAGICALLY GET THINGS REPAIRED. I AM WORKING WITH THE LARGEST DEALER IN THE REGION - SO, SINCE NOW I AM HAVING PROBLEMS GETTING REPAIRS MADE I'M CONTACTING YOU TO HELP ME. I WANT TO GET RID OF THE CAR AS THE SERVICE IS HORRIBLE AND MY SAFETY IS AT RISK!!!
NHTSA complaint #11039149 — an unverified report by a vehicle owner.
Roswell, GA
AIR BAGS
2015 BMW X1. CONSUMER WRITES IN REGARDS TO DRIVERS AIRBAG MODULE SAFETY RECALL. *LD THE CONSUMER STATED THE PART TO REPAIR THE VEHICLE WAS UNAVAILABLE. UPDATED 10/23/2017
NHTSA complaint #11034988 — an unverified report by a vehicle owner.
Plymouth, MN
AIR BAGS
TAKATA RECALL RECALL CAMPAIGN 16V-071. RECEIVED LETTER STATING "WE ARE PLEASED TO INFORM YOU THAT WE HAVE THE NECESSARY PARTS TO COMPLETE THIS RECALL. PLEASE CONTACT YOUR AUTHORIZED BMW CENTER IMMEDIATELY TO SCHEDULE AN APPOINTMENT TO HAVE THIS IMPORTANT FREE REPAIR PERFORMED AS SOON AS POSSIBLE." DEALER SAID IT WAS NOT POSSIBLE NOW OR IN THE FORESEEABLE FUTURE. BMW CUSTOMER SERVICE SAID THEY DID NOT KNOW AND SUGGESTED IT MIGHT BE FOR ANOTHER VEHICLE. THE LETTER IS FOR THE CORRECT MODEL. THE LETTER SENT SEEMS PATENTLY FALSE.
NHTSA complaint #11033921 — an unverified report by a vehicle owner.
Honolulu, HI
AIR BAGS
TAKATA RECALL; I'VE BEEN TRYING FOR ABOUT 2 YRS TO HAVE THE DEFECTIVE AIRBAG IN MY CAR REPLACED BY MY LOCAL BMW DEALER AND STILL HAVEN'T BEEN ABLE TO DO SO. WHEN I FIRST CALLED THEM ABOUT THE AIRBAG THEY TOLD ME THEY DIDIN'T HAVE THE REPLACEMENT AIRBAG AND THAT THEY WOULD LET ME KNOW WHEN THEY HAVE IT. IN SEPT OF THIS YEAR, I GOT A NOTICE IN THE MAIL FROM BMW OF NORTH AMERICA, TELLING ME THEY HAD THE REPLACEMENT PARTS IN STOCK AND TO CALL MY LOCAL BMW DEALER IMMEDIATELY TO SCHEDULE THE REPAIR. I CALLED BMW OF HONOLULU ON 9/21 TO MAKE AN APPOINTMENT AND THE LADY I TALKED TO TOLD ME SHE WAS IN CHARGE OF THE AIRBAG RECALL. I ASKED FOR AN APPOINT ASAP AND SHE TOLD ME THAT THE COMPUTER SYSTEM WAS DOWN AND THAT SHE WOULD CALL ME BACK THE SAME DAY. TODAY IS SAT, 10/14 AND NO ONE HAS CALLED ME BACK TO TELL ME WHAT'S GOING ON OR WHEN OR IF THEY CAN DO THE REPAIR. ALL BMW DOES IS SEND THESE DIRE LETTERS TO MAKE ME WORRY BUT, THEY DON'T DO ANYTHING OR LET ME KNOW WHAT'S HAPPENING.
NHTSA complaint #11033384 — an unverified report by a vehicle owner.
Denver, CO
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2015 BMW X1. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V071000 (AIR BAGS). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS CONTACTED (SCHOMP BMW, DENVER CO, 303-730-1300) AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
NHTSA complaint #11022741 — an unverified report by a vehicle owner.
Holly Hill, FL
AIR BAGS
I HAVE ASKED NUMEROUS TIMES AND NEVER HAVE THE REPLACEMENT. I AM CONCERNED FOR MY SAFETY AND FAMILIES
NHTSA complaint #11014553 — an unverified report by a vehicle owner.
ST Petersburg, FL
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2015 BMW X1. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V071000 (AIR BAGS); HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED THE BERT SMITH BMW DEALER WHO INFORMED THE CONTACT THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE SEVERAL TIMES AND INFORMED THE CONTACT THAT THE PARTS WOULD BE AVAILABLE IN JULY OF 2017; HOWEVER, THE PART WAS NOT AVAILABLE. THE CONTACT HAD SINCE CONTACTED THE MANUFACTURER REGARDING THE ISSUE AND WAS INFORMED THAT THEY WERE NOW UNABLE TO PROVIDE AN ESTIMATED TIMEFRAME FOR THE REMEDY. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
NHTSA complaint #11013985 — an unverified report by a vehicle owner.
Millersville, MD
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2015 BMW X1. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V071000 (AIR BAGS) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER (BMW OF ANNAPOLIS, 31 OLD MILL BOTTOM RD, ANNAPOLIS, MD 21409, 410-349-9312) DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE CONTACT WAS UNABLE TO DETERMINE WHEN THE VEHICLE WOULD BE REPAIRED. THE MANUFACTURER WAS CONTACTED AND COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE CONTACTS VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT WAS NOT EXPERIENCING A FAILURE. PARTS DISTRIBUTION DISCONNECT. UPDATED 10/26/17*LJ UPDATED 10/30/2017
NHTSA complaint #11013464 — an unverified report by a vehicle owner.
Millersville, MD
AIR BAGS
TAKATA RECALL -- I WAS TOLD BY MY BMW DEALERSHIP IN JANUARY 2017 THAT MY VEHICLE IS BEING RECALLED BECAUSE OF A DEFECTIVE DRIVER'S SIDE AIR BAG. I HAVE BEEN CHECKING WITH MY DEALERSHIP FOR THE PAST 2 1/2 YEARS AND THEY HAVE STILL NOT FIXED MY PROBLEM. THEY TOLD ME THAT VEHICLES ARE BEING RECALLED BY AGE AND SINCE YOURS IS A 2015 MODEL YOU WILL BE NOTIFIED WHEN WE RECEIVE THE AIR BAG. CHECK TODAY 8/7/17 AND THEY STILL HAVE NO IDEA WHEN MY CAR WILL BE RECALLED TO FIX THE PROBLEM. I CALLED BMW MANUFACTURING TODAY AND THE TOLD ME MY VEHICLE IS IN GROUP #6 AND ZONE B AND THAT I WOULD BE RECEIVING A NOTICE SOMETIME BETWEEN SEPT 30 2017 AND DEC 31 2017 FOR SCHEDULING A APPOINTMENT TO FIX THE MY AIR BAG.
NHTSA complaint #11013507 — an unverified report by a vehicle owner.
Lahaina, HI
AIR BAGS
TAKATA RECALL. IT HAS BEEN OVER A YEAR SINCE MY CAR WAS RECALLED. I HARDLY DRIVE IT SINCE I AM AFRAID OF HAVING AN ACCIDENT. I HEAR IT MAY NEVER BE FIXED AND I HAVE BEEN PAYING FOR THIS CAR SINCE OCT 2014. I HAVE LIKE 10,000 MILES ON MY CAR. JUST WANTED TO STATE HOW UPSET I AM TO NOT HAVE IT FIXED.
NHTSA complaint #11001166 — an unverified report by a vehicle owner.