2012 BMW X5 other reported problems

UNKNOWN OR OTHER

Two nights ago I was at Domino’s Pizza. I put my car in reverse and the car died and the steering wheel locked up like the power steering was giving out I was able to start the car again, but still with no power steering assist and drove the car home about a mile away, but every time I slowed down or came to a stop sign or a stoplight, the car would die, and the battery light would flash on the dash and it would say charging malfunction once I got home we took a look at the engine and noticed that none of the belts were working at all and then I started to google what could possibly be the problem and a couple of different recalls came up recall number 12V550000 and that is engine and engine cooling engine diesel what the name of it is and the recall date is 1127 2012 and then the next one is 2012 BMW X5 diesel SUVs from the model year 2012 923 BMW X fives have been recalled because they have defective engine belt, tensioners and cracks that develop along the welds if the belt tensioner fails there could be a sudden loss of power steering assist that is sounds like exactly what happened to my car and then there’s another one recall number B121918 which is from September 2019 and it is called idler pulley bolt and come to find out that actually was a recall on my vehicle, but the previous owner is the one that had it repaired so I’m not sure if BMW is willing to repair it again but there’s not a lot of miles on this cards a 2012 I bought it with 95,000 miles on it and it currently only has 131,000 miles on it. I’m just hoping for some kind of resolution here this is the fifth Bmw that I bought in my lifetime and I for the most part I’ve had pretty good ultimate driving experience and good customer service and some good financing but I can’t see why just recall wouldn’t cover my vehicle. It’s currently in the shop. They’re doing a diagnostic on it and I will be getting that back later on today and I can report that back to you folks, hopefully it could be recalled. M

NHTSA complaint #11735154 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

BMW turns off driving down the road. Loss of power, power steering and brakes. Dangerous due to the fact that it is hard and sometimes impossible to pull over and get it to restart. When it happens on the freeway it is very dangerous because it is almost impossible to pull over. The SUV just quits working for no apparent reason. This has happened several times and not just one incident. Last time it happened was in the middle of an interstate in Denver CO with a child in the back seat. It happens at different speeds without warning.

NHTSA complaint #11484007 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

CEL LIGHT CAME ON. THE DECODED CODE IS P2457. THE EGR MODULE NEEDS TO BE REPLACED AS PER THE TECHNICIAN

NHTSA complaint #11396203 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

ON 2018 THE ENGINE'S IDLER PULLEY BOLT FAIL. THE VEHICLE LOSE THE POWER AND DON'T RUN. I HAVE TRIED TO FIX THE PROBLEM WITH BMW AGENCY ON TUCSON ARIZONA, BUT THEY NEVER CAN HELP WITH THIS PROBLEM. THEY ALWAYS SAY THE SAME 'WE CAN'T DO NOTHING ABOUT IT. I'M VERY FUSTRATED BECAUSE THIS IS MY ONLY VEHICLE. FINALLY I VISITED ANOTHER MECHANIC TO FIX MY VEHICLE. I ALREADY SPEND MONEY TO FIX THE PROBLEM, AND YOU COMPANY JUST GIVE ME EXCUSES. I'M VERY UPSET WITH THE SERVICE, VERY BAD SERVICE. SOMETIMES THE PERSONE BY PHONE TELL ME THAT HE WOULD SEE HOW HE CAN HELP ME, AND HE GOING TO CALL ME BACK AND NEVER HAPPENED. THE LAST TIME ONE PERSON OF CUSTOMER SERVICE HER NAME AMALIA PHONE NUMBER +16614322897 TRIED TO HELP ME, BUT INSTEAD HE TOLD ME THAT I OWE YOU 150 DLLS. I'M JUST TRY TO KEEP THE VEHICLE IN GOOD CONDITIONS FOR THE SAFETY OF MY FAMILY. AND SEE IF YOU GOING TO HELP ME TO GET SOME MONEY BACK THAT I ALREADY SPEND OF MY POCKET. THANK YOU !!

NHTSA complaint #11190409 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

BMW HAS OPENED A RECALL FOR MY VEHICLE AS OF MAY, 23 OF 2018 AND THE PARTS AREN'T AVAILABLE EVEN NOW. I HAVE CALLED THEM NUMEROUS TIMES WITH NO SUCCESS AT ALL. NOBODY NOWS WHEN THESE PARTS WILL BE AVAILABLE. I'M A RENT A CAR COMPANY OWNER AND THIS VEHICLE STAYS IN MY GARAGE AND COLLECTS DUST WITH NO REVENUE WHAT SO EVER. PLEASE HELP ME TO RESOLVE THIS ISSUE.

NHTSA complaint #11155537 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

THIS WEEKEND I WAS DRIVING MY BMW ON THE EXPRESSWAY AND HEAR A LOUD POP. WHEN I LOOKED UP MY SUNROOF EXPLODED AND SCATTERED INTO SMALL PIECES. I WAS OUT OF TOWN AND ALL THE SCHERERVILLE DEALER TOLD ME IS TO CONTACT MY INSURANCE. THEY DIDN'T ACCOMMODATE ME AT ALL. NOTHING HIT MY CAR AND THE SAME SITUATION HAPPENED TO A RELATIVE IN HER BMW CAR LAST YEAR. THIS WAS A VERY SCARY SITUATION AND I WAS STUCK ALL WEEKEND OUT OF TOWN WITH A HOLE IN MY CAR. THE TEMPERED GLASS IS DEFECTIVE AND BMW NEEDS TO BE RESPONSIBLE.

NHTSA complaint #11150907 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

FAULTY WATER PUMP-CAN'T COOL DOWN CAR INOPERABLE MANY OTHER X5 ALREADY HAVE THIS RECALL BUT NOT MINE? GOING TO COST ME 1100 UNDER WARRANTY?!?

NHTSA complaint #11122650 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

RECALL CAMPAIGN NO. 17V-138: FRONT DRIVESHAFT . RECALL LETTER DATED APRIL 2017. SCHEDULED REPAIR WITH THE NEAREST BMW DEALER REPAIR SHOP IN ARLINGTON, TEXAS FOR SEVERAL MONTHS NOW, NO REPAIR HAS BEEN DONE. SCARE OF DRIVING VEHICLE, BECAUSE THE FRONT WHEELS VIBRATE WHEN DRIVING EVEN A MODERATE SPEED. I HAVE CALLED THE BMW REPAIR SHOP MULTIPLE TIMES, BUT NO RESPONSE TO REPAIR.

NHTSA complaint #11066813 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

EGR COOLER AT FRONT OF ENGINE IS LEAKING EXHAUST. EXHAUST DIESEL SMELL IS COMING IN SIDE THE CABIN. DRIVER AND PASSENGERS SMELLING DIESEL EXHAUST. DETERIORATING HEALTH OF FAMILY ADULTS AND KIDS. UNSAFE. NUMEROUS COMPLAINTS ARE ALREADY FOUND ONLINE. REACHED OUT TO BMW NORTH AMERICA CUSTOMERREALTIONS@BMWUSA.COM AND THEY WONT COVER IT. 2012 BMW X5 XDRIVE35D 57200 MILES ON CAR. THIS IS UNSAFE CAR. DIESEL SMELL INSIDE CAR IS BAD. MY EMAIL [XXX] PHONE [XXX]. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

NHTSA complaint #11048195 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

TAKATA RECALL - DEALER HAS BEEN PUTTING ME OFF FOR AT LEAST 10 MONTHS FOR FRONT DRIVER AND PASSAGE SIDE AIRBAG REPLACEMENT.

NHTSA complaint #11030830 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

ENGINE MALFUNCTION, REDUCED POWER, ERROR MESAGE THIS MORNING. JUST HAD TO HAVE EGR REPLACED 5 DAYS AGO (@52,000 MILES) AT THE TUNE OF $1005.00....NOW MY CAR WILL ONLY GO 35 MPH. CAR STARTED MAKING A "WHISTLING SOUND" ON 11/07 DURING ACCELERATION....THEN TODAY, IT STARTED "RATTLING" THEM ENGINE MALFUNCTION MESSAGE CAME ON AND POWER WENT AWAY!

NHTSA complaint #10789089 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

I PULLED INTO A GAS STATION, AND AS I APPROACHED THE PUMP AND PUT ON BRAKES, I HEARD A CRACK. AFTER I PUMPED MY GAS, I STARTED MY CAR, AND A BATTERY LIGHT CAME ON ALONG WITH AN INDICATION THAT THERE WAS A "CHARGING ERROR". I ATTEMPTED TO DRIVE OFF, BUT I COULD NOT TURN MY STEERING WHEEL LEFT OR RIGHT. MY HUSBAND LOOKED ON THE HOOD, AND NOTED THAT A BELT WAS HANGING DOWN AND FLUID WAS SPEWED EVERYWHERE. MY CAR WAS TOWED TO THE DEALER FOR REPAIR. MY INVOICE INDICATES THAT THE ALTERNATOR TENSIONER BOLT WAS BROKEN THAT CONNECTED THE ALTERNATOR BELT TO THE ENGINE (?) AND HAD TO BE REPAIRED. THIS IS TROUBLING BECAUSE THIS BOLT WAS A REPLACEMENT BOLT. THAT IS, WHEN I HAD MY VEHICLE SERVICED IN DECEMBER 2012, I WAS INFORMED THAT THERE WAS A RECALL ON AN ALUMINUM BOLT, AND MY INVOICE FROM THAT SERVICE VISIT INDICATES THAT THE "ALTERNATOR PULLEY BOLT" WAS REPLACED. I AM TROUBLED BECAUSE THE REPLACEMENT BOLT WAS SUPPOSED TO ADDRESS THE RECALL ISSUE, BUT THE REPLACEMENT BOLT BROKE IN THE EXACT MANNER THAT THE RECALL WAS SUPPOSED TO PREVENT. I AM A BIT TROUBLED THAT A REPLACEMENT BOLT, WHICH WAS REPLACED AS A RESULT OF A RECALL, MALFUNCTIONED. THIS APPEARS TO BE A SAFETY ISSUE THAT WASN'T ADDRESSED PROPERLY BY BMW THE FIRST TIME.

NHTSA complaint #10559422 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

I LEASED MY 2012 BMW X5 35I IN MAY 2011. I WAS DRIVING ON THE INTERSTATE WITH 2 TODDLERS AT AROUND 65 MPH, WHEN THE CAR SUDDENLY LOST POWER AND THE MESSAGE DISPLAYED "ENGINE MALFUNCTION, REDUCED POWER". I PULLED OVER ON THE SHOULDER, AND TRIED TO RE-START THE CAR, BUT IT WON'T START. WHEN IT DID START AFTER MULTIPLE ATTEMPTS, THE CAR SHOOK VIGOROUSLY AND THEN TURNED OFF. I INITIATED THE SOS CALL VIA THE BMW ASSIST FEATURE IN THE CAR. FOR SOME REASON, THE CALL FAILED MULTIPLE TIMES, AND THE DATA COULD NOT BE TRANSFERRED. WHEN THE CALL DID GO THROUGH, THE CAR COULD NOT SEND MY EXACT COORDINATES TO THE REPS TO HELP ME GET A TOW TRUCK. AFTER TRYING FOR ABOUT 30 MIN TO GET HELP FROM THE BMW ASSIST, I TRIED TO RESTART THE CAR, WHICH STARTED NORMALLY AS IF NOTHING EVER HAPPENED. THE IN-BUILT DIAGNOSIS SAID "ALL SYSTEMS OK". I GOT ON THE INTERSTATE, AND AS I REACHED AROUND 60 MPH, THE ENGINE STALLED AGAIN WITH THE SAME MESSAGE "ENGINE MALFUNCTION ...". FOR THE NEXT 1.5 HOURS, I TRIED TO CALL THE BMW ASSIST OVER MY PHONE TO GET HELP. THE SAID THE TOW TRUCK SHOULD COME IN THE NEXT HOUR. FOR ABOUT 2 HOURS, THE 2 TODDLERS AND 3 ADULTS WERE SITTING BY THE INTERSTATE. WHEN THE TOW TRUCK DID NOT SHOW UP, I CALLED THE BMW ASSIST REPS AGAIN, TO BE TOLD THAT THE TRUCK SHALL TAKE ANOTHER 45 MINUTES TO REACH US. I THEN CALLED MY FRIEND TO TAKE EVERYBODY HOME, AND I STAYED WITH THE CAR. I THEN TRIED TO DRIVE AT ABOUT 40 MPH AND TAKE THE CAR TO THE DEALER, ONLY TO BE PULLED OVER BY THE HIGHWAY PATROL. HE SAID I WAS VIOLATING THE LAW BY DRIVING AT 40 MPH IN A 70 MPH ZONE. I THEN CALLED MY INSURANCE COMPANY TO GET A TOW TRUCK, WHICH ARRIVED IN 30 MIN. THE NEXT DAY MY WIFE TOOK THE CAR TO THE DEALER, AND THE REPORT SHEET THEY PROVIDED SAID THAT THE HIGH PRESSURE PUMP WAS FAULTY, AND THAT THEY HAVE REPLACED IT. I AM YET TO TAKE MY CAR ON THE INTERSTATE TO CHECK THE PERFORMANCE AT 65 MPH.

NHTSA complaint #10432952 — an unverified report by a vehicle owner.