2025 BMW X7 problems

EXTERIOR LIGHTING

Subject: Safety Complaint – 2025 BMW X7 LED Headlights Provide Insufficient Road Illumination Vehicle: 2025 BMW X7 Category: Exterior Lighting – Headlights Issue: Severely inadequate nighttime visibility Complaint: I am reporting a serious safety concern with the LED headlights on the 2025 BMW X7. The headlights provide poor road illumination, especially at night and on unlit roads. The beam pattern is too low, too narrow, and fails to illuminate critical portions of the roadway. This creates dangerous dark zones directly ahead of the vehicle and significantly reduces reaction time. Compared to prior BMW lighting systems (including BMW’s laser lights and earlier LED projectors), the 2025 X7 headlights perform noticeably worse. The current design does not provide adequate visibility for safe nighttime driving and feels below the standard expected for a modern vehicle in this class. This is not a matter of preference — it is a functional visibility problem that affects safe operation of the vehicle. Multiple owners have reported similar issues, indicating a potential design defect or calibration problem with the headlight system. I request that NHTSA investigate the 2025 BMW X7 exterior lighting performance to determine whether the headlights meet federal safety standards for roadway illumination and whether a recall or corrective action is warranted.

NHTSA complaint #11758821 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

Our vehicle's check engine light came on, and we took it to the dealership as it is still under factory warranty. The dealership determined upper radiator blind slat was broken and detached due to an impact. I completely disagree as there is no signs of impact, and there are only signs that this is a poorly designed part. About two weeks after this first event, I was looking for a way to fix this myself as the dealership was wanting close to $2,500 for repairs. While inspecting, I noticed that there was another broken one already. These parts are just poorly made and will not withstand the use required under BMW's design. It is a small thin piece of plastic that will wear and break over time. These are supposed to aid in fuel conservation, but it just seems like a poor design to me. When doing a little internet search, it is obvious that others have had the same issue. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA complaint #11758270 — an unverified report by a vehicle owner.

WHEELS

Subject: Formal Complaint – Safety Issue, Repeated Repair Failure, and Dealer Negligence (BMW X7) To Whom It May Concern, I am filing a formal complaint regarding a serious and ongoing safety issue involving my BMW X7 (VIN: [XXX] ), as well as repeated failure by an authorized BMW dealership (Fields BMW Winter Park, Florida) to properly diagnose and repair the vehicle. Since purchase, the vehicle has exhibited a persistent defect involving both rear tires losing air on a daily basis. This condition requires constant manual refilling and repeatedly triggers warning alerts on the vehicle dashboard. Despite bringing the vehicle to the dealership no fewer than five times for the exact same issue, the problem remains unresolved. This represents a clear failure to repair a recurring defect, and more importantly, a potential safety hazard, as tire pressure instability directly affects vehicle control and operational safety. Additionally, during a recent service visit, the vehicle was returned in worse condition than when it was delivered: The tire issue was not resolved; The tires were returned underinflated; A check engine light was activated, which was not present prior to service. This raises serious concerns regarding both the technical competence of the service provider and the adequacy of post-service quality control procedures. Separately, I previously owned a BMW X6 (VIN: [XXX] ), purchased at the same time, which also experienced service-related issues. Due to the overall pattern of poor service and lack of resolution, I have already replaced that vehicle with a Mercedes-Benz. At this stage, I have lost confidence in both the dealership and the manufacturer’s ability to ensure safe and reliable operation of the vehicle. Key concerns for this complaint include: Repeated failure to repair a known defect; Ongoing safety risk related to tire pressure loss; Vehicle returned in unsafe condition after service; Lack of responsiveness and resolution f INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA

NHTSA complaint #11733270 — an unverified report by a vehicle owner.

ENGINE

Subject: Formal Complaint – Safety Issue, Repeated Repair Failure, and Dealer Negligence (BMW X7) To Whom It May Concern, I am filing a formal complaint regarding a serious and ongoing safety issue involving my BMW X7 (VIN: [XXX] ), as well as repeated failure by an authorized BMW dealership (Fields BMW Winter Park, Florida) to properly diagnose and repair the vehicle. Since purchase, the vehicle has exhibited a persistent defect involving both rear tires losing air on a daily basis. This condition requires constant manual refilling and repeatedly triggers warning alerts on the vehicle dashboard. Despite bringing the vehicle to the dealership no fewer than five times for the exact same issue, the problem remains unresolved. This represents a clear failure to repair a recurring defect, and more importantly, a potential safety hazard, as tire pressure instability directly affects vehicle control and operational safety. Additionally, during a recent service visit, the vehicle was returned in worse condition than when it was delivered: The tire issue was not resolved; The tires were returned underinflated; A check engine light was activated, which was not present prior to service. This raises serious concerns regarding both the technical competence of the service provider and the adequacy of post-service quality control procedures. Separately, I previously owned a BMW X6 (VIN: [XXX] ), purchased at the same time, which also experienced service-related issues. Due to the overall pattern of poor service and lack of resolution, I have already replaced that vehicle with a Mercedes-Benz. At this stage, I have lost confidence in both the dealership and the manufacturer’s ability to ensure safe and reliable operation of the vehicle. Key concerns for this complaint include: Repeated failure to repair a known defect; Ongoing safety risk related to tire pressure loss; Vehicle returned in unsafe condition after service; Lack of responsiveness and resolution f INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA

NHTSA complaint #11733270 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

I was driving my 2025 X7 and the sunroof unexpectedly and spontaneously exploded above my head. I had left my house about 2 minutes prior, driving 40 mph on street near my home. I was in the middle lane of a 6-lane wide street, no car ahead of me and no cars to the side or behind me. Nothing hit my car at all. The glass from the sunroof shattered leaving a large hole, and glass was caught in the sun shade as I had it closed. Had the sun shade been open, I would’ve had glass explode in my face while driving, putting my life in danger. I also have 3 children in car seats who thankfully were not present during the incident. BMW will not acknowledge that this is a defect in the manufacturing or design and are essentially gaslighting me saying a rock hit my car. Again, no car ahead of me in the 100 yards I could see ahead that would suggest anything hit my car. No warnings from the car at all, just spontaneous glass explosion above my head. This is a design flaw at BMW that must be addressed before it kills someone.

NHTSA complaint #11729132 — an unverified report by a vehicle owner.

SERVICE BRAKES

To:BMW of North America, LLC Customer Relations & Services P.O. Box 1227 Westwood, NJ 07675 Subject: Request for Compensation Due to Prolonged Safety Recall – 2025 BMW X7 (VIN: [XXX] ) Dear BMW Customer Relations, I am writing to formally raise my concern regarding my 2025 BMW X7, which has been subject to an open safety recall since August 2024. It has now been over 13 months without a remedy from BMW. This vehicle was leased through BMW Financial Services with the intent of being used as part of my business operations. Due to the unresolved recall and the associated safety responsibility issues, the vehicle has been restricted from use and rendered inoperable for its intended purpose. Despite this, I continue to make full lease payments, which has placed an unnecessary financial burden on my business for an asset that cannot be utilized. Given the prolonged delay and the material impact on my business, I respectfully request that BMW provide appropriate financial relief or compensation, which may include: •A credit or reimbursement for lease payments made during the period of inoperability, •The option to terminate or exchange the lease without penalty. This situation has been ongoing for well over a year, and I believe BMW has a responsibility to ensure that customers — especially those who rely on their vehicles for business purposes — are not left bearing the cost of a vehicle that cannot be safely used. I appreciate your immediate attention to this matter and look forward to a fair resolution. Sincerely, INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA complaint #11685827 — an unverified report by a vehicle owner.

SERVICE BRAKES, HYDRAULIC

The contact's wife owns a 2025 BMW X7. The owner received notification of NHTSA Campaign Number: 24V104000 (Electronic Stability Control (ESC), Service Brakes, Hydraulic). The contact had called several dealers to check for parts availability and was informed that parts were not yet available and that the manufacturer would mail another letter when parts became available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The owner had not experienced a failure.

NHTSA complaint #11685355 — an unverified report by a vehicle owner.

ELECTRONIC STABILITY CONTROL (ESC)

The contact's wife owns a 2025 BMW X7. The owner received notification of NHTSA Campaign Number: 24V104000 (Electronic Stability Control (ESC), Service Brakes, Hydraulic). The contact had called several dealers to check for parts availability and was informed that parts were not yet available and that the manufacturer would mail another letter when parts became available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The owner had not experienced a failure.

NHTSA complaint #11685355 — an unverified report by a vehicle owner.

SERVICE BRAKES, HYDRAULIC

The contact owns a 2025 BMW X7. The contact received notification of NHTSA Campaign Number: 24V104000 ( ELECTRONIC STABILITY CONTROL (ESC), SERVICE BRAKES, HYDRAULIC); however, the part to do the recall repair was unavailable. The contact stated that several dealers were contacted and informed the contact that parts were no longer available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

NHTSA complaint #11683703 — an unverified report by a vehicle owner.

ELECTRONIC STABILITY CONTROL (ESC)

The contact owns a 2025 BMW X7. The contact received notification of NHTSA Campaign Number: 24V104000 ( ELECTRONIC STABILITY CONTROL (ESC), SERVICE BRAKES, HYDRAULIC); however, the part to do the recall repair was unavailable. The contact stated that several dealers were contacted and informed the contact that parts were no longer available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

NHTSA complaint #11683703 — an unverified report by a vehicle owner.

SERVICE BRAKES, HYDRAULIC

The contact owns a 2025 BMX X7. The contact received notification of NHTSA Campaign Number: 24V104000 ( ELECTRONIC STABILITY CONTROL (ESC), SERVICE BRAKES, HYDRAULIC); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

NHTSA complaint #11681597 — an unverified report by a vehicle owner.

ELECTRONIC STABILITY CONTROL (ESC)

The contact owns a 2025 BMX X7. The contact received notification of NHTSA Campaign Number: 24V104000 ( ELECTRONIC STABILITY CONTROL (ESC), SERVICE BRAKES, HYDRAULIC); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

NHTSA complaint #11681597 — an unverified report by a vehicle owner.

SERVICE BRAKES

I am leasing a 2025 BMW X7 vin number ([XXX]) through BMW Financial Services. The vehicle has had an active federal safety recall since approximately February 2024, and as of today, the manufacturer has not provided a remedy to address the issue. The recall is listed on the NHTSA website but remains unresolved for over 17 months, despite my attempts to obtain information and updates from both the dealership and BMW directly. I believe this is a violation of my consumer rights under the New Jersey Consumer Fraud Act and breach of warranty, as the vehicle has a known safety defect that the manufacturer has failed to repair within a reasonable time. I am requesting assistance in: 1.Reaching a resolution with BMW to either terminate the lease without penalty, or 2.Compelling the manufacturer to provide an immediate remedy. This recall impacts the safety and use of the vehicle, and I am concerned for both my safety and the financial obligations tied to a defective product. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA complaint #11677700 — an unverified report by a vehicle owner.

FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING

I am leasing a 2025 BMW X7 vin number ([XXX]) through BMW Financial Services. The vehicle has had an active federal safety recall since approximately February 2024, and as of today, the manufacturer has not provided a remedy to address the issue. The recall is listed on the NHTSA website but remains unresolved for over 17 months, despite my attempts to obtain information and updates from both the dealership and BMW directly. I believe this is a violation of my consumer rights under the New Jersey Consumer Fraud Act and breach of warranty, as the vehicle has a known safety defect that the manufacturer has failed to repair within a reasonable time. I am requesting assistance in: 1.Reaching a resolution with BMW to either terminate the lease without penalty, or 2.Compelling the manufacturer to provide an immediate remedy. This recall impacts the safety and use of the vehicle, and I am concerned for both my safety and the financial obligations tied to a defective product. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA complaint #11677700 — an unverified report by a vehicle owner.

SERVICE BRAKES, HYDRAULIC

The contact owns a 2025 BMW X7. The contact received notification of NHTSA Campaign Number: 24V104000 (ELECTRONIC STABILITY CONTROL (ESC), SERVICE BRAKES, HYDRAULIC); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA complaint #11675908 — an unverified report by a vehicle owner.

ELECTRONIC STABILITY CONTROL (ESC)

The contact owns a 2025 BMW X7. The contact received notification of NHTSA Campaign Number: 24V104000 (ELECTRONIC STABILITY CONTROL (ESC), SERVICE BRAKES, HYDRAULIC); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA complaint #11675908 — an unverified report by a vehicle owner.

EXTERIOR LIGHTING

My complaint mirrors NHTSA ID Number: 11619581. I recently upgraded from a BMW X5 to an X7 and noticed significant dark spots on the road, severely reducing visibility in those areas. The headlight casing appears to have a design flaw, creating these dark, nearly invisible patches directly in front of the car. As the vehicle moves, the car’s vertical motion causes these dark spots to shift up and down, which is highly distracting and hinders the driver’s focus. With 25 years of driving experience, I have never encountered headlights that produce such a disruptive effect. When using high beams, the dark spots are lightened but headlights projects a horizontal dark line across the road, further worsening the distraction. BMW offers no adjustment options to mitigate this issue.

NHTSA complaint #11668266 — an unverified report by a vehicle owner.

STEERING

BMW have designed the steering wheel adjustment with a feature that is a fundamental flaw and safety issue.They claim " to ease entering and exiting the vehicle, the steering wheel moves to the upper position - this is true and good. HOWEVER, THE DO NOT MENTION THE STEERING WHEEL ALSO RETRACTS INTO THE DASHBOARD TRAPPING THE DRIVERS LEGS UNDER THE STEERING WHEEL - THIS WOULD CAUSE A SERIOUS SAFETY ISSUE (POSSIBLY FATAL) FOR THE DRIVER TO EXIT THE VEHICLE IF INVOLVED IN AN ACCIDENT. This feature cannot be over-ridden and is activated as soon as the driver's door opens. I have contacted BMW Board of Directors and Senior Management and they refuse to change this feature. The retraction makes NO sense and benefits no-one and nothing. It is a design fault and dangerous. A simple two line code adjustment in their IDrive 8.5 Operating system would prevent the retraction and fix this issue. This could be down-loaded to vehicles in one of their next remote software upgrades. IGNORING SAFETY ISSUES PROVIDED BY THEIR CUSTOMERS IS NOT AN OPTION.

NHTSA complaint #11664205 — an unverified report by a vehicle owner.

SERVICE BRAKES

The remedy isn’t available yet. It been a year.

NHTSA complaint #11658581 — an unverified report by a vehicle owner.

Chest Clip, Buckle, Harness

Product was recalled

NHTSA complaint #11654410 — an unverified report by a vehicle owner.

Carry Handle, Shell, Base

Product was recalled

NHTSA complaint #11654410 — an unverified report by a vehicle owner.