Owners have filed 40 complaints
about the 2024 Buick Encore GX with NHTSA between 2023 and 2026.
The largest single group is the electrical system.
Across this model's run it ranks 4 of 6 worst.
The letter says how bad. This says what kind — whether this year drew
an unusual number of complaints, unusually dangerous
ones, or failures that arrived unusually early.
The dashed ring is 50 — the national norm. Further out is worse.
Complaint volume — 37
Against the median year of the Buick Encore GX. 50 means typical for this
model; 100 means roughly double.
Severity — 0
0% of these complaints
involved a crash, fire, injury or death, against a national rate of
9.7%.
Early failure — 100
80% of failures with a mileage on record happened under
36,000 miles, against a national rate of
29%.
How 2024 compares with every other Buick Encore GX
Odometer readings owners gave when they filed. About half of all
complaints include one.
1,000 – 9,999 miles
440.0%
10,000 – 24,999 miles
110.0%
25,000 – 49,999 miles
330.0%
50,000 – 74,999 miles
220.0%
When owners complained
A spike years after the car went on sale usually means a part wearing
out on schedule across the whole fleet — the kind of pattern no single
owner can see from inside their own car.
Dec 2023peak 5Aug 2026
Recalls on the 2024 Buick Encore GX
A complaint is one owner's allegation. A recall is the point at which
the manufacturer or a regulator agreed the defect is real and dangerous
enough to fix for free — however old the car is.
United States — NHTSA
23V744000
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
General Motors, LLC (GM) is recalling certain 2024 Buick Encore GX, Envista, and Chevrolet Trax vehicles. The software in the Virtual Cockpit Unit Module (VCU) may cause the instrument panel display to intermittently go blank at vehicle startup or while driving.
Risk: A blank instrument panel will not show critical information, such as vehicle speed and warning lights, increasing the risk of a crash.
Canada — Transport Canada
Canada runs its own recall programme, and its campaigns do not
always mirror the American ones.
Recall 202640230,996 units in Canada
Visual System
Issue: On certain vehicles, moisture could enter the rearview camera and could cause the rearview camera image not to display correctly or at all. Note: This recall only affects vehicles equipped with a standard rearview camera. Safety Risk: A rearview camera image that doesn't display correctly could reduce a driver's ability to see behind the vehicle while backing up. This could increase the risk of a crash. Corrective Actions: General Motors will notify owners by mail and advise you to take your vehicle to a dealership to inspect and, if necessary, replace the rearview camera.
Recall 20235994,412 units in Canada
Lights And Instruments
Issue: On certain vehicles, a software problem could cause the instrument panel to display a black screen. If this happens, it could create a distraction for the driver, and warnings, tell-tales and gauges would not display. Safety Risk: A driver that is distracted and/or warnings, tell-tales, and gauges that don't display could increase the risk of a crash. Corrective Actions: General Motors will notify owners by mail and advise you to take your vehicle to a dealership to update the software for the virtual cockpit unit module.
In the owners' own words, exactly as filed with NHTSA.
at 25,000 milesLincoln City, OR
ELECTRICAL SYSTEM
The contact owns a 2024 Buick Encore GX. The contact stated that while driving at an undisclosed speed, the contact received a phone call and the infotainment screen and the display for the weather and climate control system below the infotainment screen darkened and then became inoperative. The buttons below and around the center console remained operable; however, the contact was unable to see what functions were being selected or controlled because the display was dark. The infotainment screen was also inoperative, preventing the contact from viewing the functions that were controlled. The vehicle was taken to a dealer, where it was diagnosed and determined that an audio software update was needed. The vehicle was repaired; however, the failure persisted. The manufacturer was notified of the failure. The failure mileage was approximately 25,000.
NHTSA complaint #11756503 — an unverified report by a vehicle owner.
Fortscott, KS
UNKNOWN OR OTHER
This is not a new issue and has happened multiple times since the purchase of this vehicle. Multiple times while driving my 2024 Buick Encore GX, the entire instrument panel intermittently goes completely blank/black. All critical information disappears, including the speedometer, fuel gauge, warning lights, and other indicators. The display does not recover on its own and only returns after I fully restart the vehicle. This creates a serious safety hazard especially at night. Without the speedometer or warning lights, I cannot accurately monitor my speed or receive important vehicle alerts, which increases the risk of a crash due to distraction and lack of critical information. The problem is intermittent and can occur at any time day or night which can become very dangerous. Although I was told my specific VIN does not fall under the formal safety recall (NHTSA 23V744000 / GM A232424320) for the same blank-instrument-panel condition, the symptoms are identical. Similar complaints from other 2024 Encore GX owners describe the exact same issue (blank dash that only recovers after a restart). After being told by the local dealer that nothing can be done about it unless I pay for an expensive diagnostic, which is beyond infuriating, I request that that dealer, certified mechanic, or Buick perform a full diagnostic, install any available software updates for the Virtual Cockpit Unit (VCU) or related systems, and resolve this SAFETY-RELATED defect under warranty.
NHTSA complaint #11754747 — an unverified report by a vehicle owner.
Fortscott, KS
EXTERIOR LIGHTING
This is not a new issue and has happened multiple times since the purchase of this vehicle. Multiple times while driving my 2024 Buick Encore GX, the entire instrument panel intermittently goes completely blank/black. All critical information disappears, including the speedometer, fuel gauge, warning lights, and other indicators. The display does not recover on its own and only returns after I fully restart the vehicle. This creates a serious safety hazard especially at night. Without the speedometer or warning lights, I cannot accurately monitor my speed or receive important vehicle alerts, which increases the risk of a crash due to distraction and lack of critical information. The problem is intermittent and can occur at any time day or night which can become very dangerous. Although I was told my specific VIN does not fall under the formal safety recall (NHTSA 23V744000 / GM A232424320) for the same blank-instrument-panel condition, the symptoms are identical. Similar complaints from other 2024 Encore GX owners describe the exact same issue (blank dash that only recovers after a restart). After being told by the local dealer that nothing can be done about it unless I pay for an expensive diagnostic, which is beyond infuriating, I request that that dealer, certified mechanic, or Buick perform a full diagnostic, install any available software updates for the Virtual Cockpit Unit (VCU) or related systems, and resolve this SAFETY-RELATED defect under warranty.
NHTSA complaint #11754747 — an unverified report by a vehicle owner.
Fortscott, KS
ELECTRICAL SYSTEM
This is not a new issue and has happened multiple times since the purchase of this vehicle. Multiple times while driving my 2024 Buick Encore GX, the entire instrument panel intermittently goes completely blank/black. All critical information disappears, including the speedometer, fuel gauge, warning lights, and other indicators. The display does not recover on its own and only returns after I fully restart the vehicle. This creates a serious safety hazard especially at night. Without the speedometer or warning lights, I cannot accurately monitor my speed or receive important vehicle alerts, which increases the risk of a crash due to distraction and lack of critical information. The problem is intermittent and can occur at any time day or night which can become very dangerous. Although I was told my specific VIN does not fall under the formal safety recall (NHTSA 23V744000 / GM A232424320) for the same blank-instrument-panel condition, the symptoms are identical. Similar complaints from other 2024 Encore GX owners describe the exact same issue (blank dash that only recovers after a restart). After being told by the local dealer that nothing can be done about it unless I pay for an expensive diagnostic, which is beyond infuriating, I request that that dealer, certified mechanic, or Buick perform a full diagnostic, install any available software updates for the Virtual Cockpit Unit (VCU) or related systems, and resolve this SAFETY-RELATED defect under warranty.
NHTSA complaint #11754747 — an unverified report by a vehicle owner.
at 54,000 milesShavano Park, TX
ELECTRICAL SYSTEM
The contact owns a 2024 Buick Encore GX. The contact stated that while driving at 5 MPH and attempting to stop the vehicle, the instrument panel displayed a blank screen. An independent mechanic was contacted. The vehicle was taken to a dealer, where it was diagnosed and determined that the electrical system needed to be replaced. The vehicle was not repaired. The contact associated the failure with NHTSA Campaign Number: 23V744000 (ELECTRICAL SYSTEM); however, the VIN was not included in the recall. The manufacturer was notified of the failure, and referred the contact to the NHTSA Hotline to report the failure. The approximate failure mileage was 54,000.
NHTSA complaint #11750802 — an unverified report by a vehicle owner.
Poulsbo, WA
POWER TRAIN
When driving on the freeway 60 mph, the car jerked and locked up, no warning lights, speedometer was rising and dropping rapidly, car slowly dropped speed. Had to pull on the side of the road, when car was put to parked, neutral, or drive it went backwards until it wasn’t able to move at all. Car was towed to the GM Chevrolet in my area where it was fixed previously for transmission module issue. After inspection it was found by a mechanic that it was a transmission failure. Thankfully, we didn’t get into an accident but it was a close call.
NHTSA complaint #11750191 — an unverified report by a vehicle owner.
Poulsbo, WA
ENGINE
When driving on the freeway 60 mph, the car jerked and locked up, no warning lights, speedometer was rising and dropping rapidly, car slowly dropped speed. Had to pull on the side of the road, when car was put to parked, neutral, or drive it went backwards until it wasn’t able to move at all. Car was towed to the GM Chevrolet in my area where it was fixed previously for transmission module issue. After inspection it was found by a mechanic that it was a transmission failure. Thankfully, we didn’t get into an accident but it was a close call.
NHTSA complaint #11750191 — an unverified report by a vehicle owner.
at 34,500 milesGlen Rock, NJ
POWER TRAIN
The contact owns a 2024 Buick Encore GX. The contact stated that while driving approximately 60-65 MPH on the interstate, the vehicle was shuddering abnormally while accelerating, and the transmission failed to properly shift into gear. The contact was concerned about safety while driving the vehicle at highway speeds. There were no warning lights illuminated, or messages displayed prior to the failure. After the most recent failure, the vehicle was driven to the residence. The vehicle was taken to a dealer to be diagnosed; however, the dealer was unable to duplicate the failure. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 34,500.
NHTSA complaint #11747164 — an unverified report by a vehicle owner.
at 55,300 milesMount Hope, WV
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
The contact owns a 2024 Buick Encore. The contact stated that while attempting to start the vehicle, the instrument panel displayed a blank screen. In addition, the contact stated that the failure occurred every 31 seconds. The vehicle was taken to the dealer where it was diagnosed with a failed VCU module. The contact was informed that the VCU module needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. In addition, the contact was informed that the repair was not covered under an unknown recall or warranty program. The failure mileage was approximately 55,300.
NHTSA complaint #11739230 — an unverified report by a vehicle owner.
Niagara Falls, NY
ELECTRICAL SYSTEM
The instrument panel gets really hot. I've taken the car to a dealer to diagnose the problem but they say that that can't find anything wrong .There were no warning lights or any message. I purchased the car in 2025 and it already had a little over 10,000 miles on it. Not just the instrument panel gets hot, but, also yhe panel where the radio is.
NHTSA complaint #11738174 — an unverified report by a vehicle owner.
at 10,000 milesTrucksville, PA
BACK OVER PREVENTION
The contact owns a 2024 Buick Encore GX. The contact stated that while reversing, the rear-view camera displayed a blurry image, and the rear-view camera later displayed a solid red image. The vehicle was taken to the dealer; however, the contact was informed that there were no issues with the rear-view camera image. The failure reoccurred, but the failure was not duplicated. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact referenced an unknown related recall; however, the VIN was not associated with a recall. The contact stated that the vehicle was unsafe to drive. The manufacturer was not made aware of the failure. The failure mileage was approximately 10,000.
NHTSA complaint #11730354 — an unverified report by a vehicle owner.
Oviedo, FL
ELECTRICAL SYSTEM
The information screen has gone totally black and calls are cutting in and out. In my research I've seen there was a recall for this issue on this year and model but, it does not show for my particular vehicle.
NHTSA complaint #11710677 — an unverified report by a vehicle owner.
Muldrow, OK
ENGINE
Vehicle was started and started misfiring and then shut off, no check engine lights came on. Tried to restart the car and it continued to misfire but eventually stopped. Car also misfires sometimes after refueling. Car was taken to dealership to be looked at and there were no findings of any issues, they suggested it was bad gas.
NHTSA complaint #11700570 — an unverified report by a vehicle owner.
Muldrow, OK
FUEL/PROPULSION SYSTEM
Vehicle was started and started misfiring and then shut off, no check engine lights came on. Tried to restart the car and it continued to misfire but eventually stopped. Car also misfires sometimes after refueling. Car was taken to dealership to be looked at and there were no findings of any issues, they suggested it was bad gas.
NHTSA complaint #11700570 — an unverified report by a vehicle owner.
Bangall, NY
ELECTRICAL SYSTEM
door locks don't work. This is the second time in less than a year. Last time it took Buick 28 days to fix. Vehicle wont lock while driving or when parked. No warning. The dealer has had the vehicle since 10-20-25.
NHTSA complaint #11698094 — an unverified report by a vehicle owner.
Nixa, MO
EXTERIOR LIGHTING
The display screen will glitch and completely go black while driving. I have tried turning the car off to hopefully “reset” the issue, and sometimes the entire display will not come on at all. I have taken my car in 4-5 times to my local dealership only to be blown off. Lately my headlights and taillights are going off at random times. The are a huge safety concern and it seems increasingly common for many Buick owners. The recall needs to be expanded to include my vehicle before I have an accident and I, or someone else is seriously hurt.
NHTSA complaint #11697643 — an unverified report by a vehicle owner.
Nixa, MO
ELECTRICAL SYSTEM
The display screen will glitch and completely go black while driving. I have tried turning the car off to hopefully “reset” the issue, and sometimes the entire display will not come on at all. I have taken my car in 4-5 times to my local dealership only to be blown off. Lately my headlights and taillights are going off at random times. The are a huge safety concern and it seems increasingly common for many Buick owners. The recall needs to be expanded to include my vehicle before I have an accident and I, or someone else is seriously hurt.
NHTSA complaint #11697643 — an unverified report by a vehicle owner.
Goldsboro, NC
ELECTRICAL SYSTEM
The brakes squeak constantly and occasionally skid or lock up. The car will occasionally have all electrical power disconnected so all screens go blank for 2-3 secs (sometimes in succession for 3 times max), the car will continue to run and drive. However, the screens will blink as if starting up each time the car does this. The car will also indicate 44 miles left until tank is empty, working 10-12 more miles the car will stop as if it’s out of gas and will not start again until you put gas it (all indications on gauges show enough gas to go 25-30 miles left). Very disappointed in the car and dealership can’t figure it out.
NHTSA complaint #11695260 — an unverified report by a vehicle owner.
Goldsboro, NC
SERVICE BRAKES
The brakes squeak constantly and occasionally skid or lock up. The car will occasionally have all electrical power disconnected so all screens go blank for 2-3 secs (sometimes in succession for 3 times max), the car will continue to run and drive. However, the screens will blink as if starting up each time the car does this. The car will also indicate 44 miles left until tank is empty, working 10-12 more miles the car will stop as if it’s out of gas and will not start again until you put gas it (all indications on gauges show enough gas to go 25-30 miles left). Very disappointed in the car and dealership can’t figure it out.
NHTSA complaint #11695260 — an unverified report by a vehicle owner.
Beltsville, MD
ELECTRICAL SYSTEM
Same issue that happened a couple years ago in which a recall was issued. My 2024 Buick Encore GX ST screen went blank. I was unable to see my odometer, speed, fuel gauge etc. while operating the vehicle.
NHTSA complaint #11688311 — an unverified report by a vehicle owner.
at 30,620 milesAuburn Hills, MI
STEERING
The contact leased a 2024 Buick Encore. The contact stated that while driving 70 MPH, the steering wheel was pulling to the left and to the right. The contact was able to remain in the middle lane. The contact had to use both hands while driving the vehicle. There were no warning lights illuminated. The vehicle was taken to the local dealer, but the vehicle was not diagnosed or repaired. The vehicle was previously taken to the local dealer, where it was diagnosed and determined that the steering column needed to be replaced. After two months, the vehicle was repaired. The manufacturer was contacted. The failure mileage was approximately 30,620.
NHTSA complaint #11685624 — an unverified report by a vehicle owner.
Southampton, NJ
SERVICE BRAKES
Noticed around 7000 miles that the brakes are squealing and grabbing at slow speeds
NHTSA complaint #11684239 — an unverified report by a vehicle owner.
Lexington, SC
ENGINE
The issue has happened three times and has been "repaired" three times. While driving, the vehicle starts to shake violently. Then the check engine light comes on and the vehicle shuts off. It has happened on extremely busy roads and almost caused major accidents. It has been a problem with fuel pump and sensor. Again, it has happened three times.
NHTSA complaint #11681046 — an unverified report by a vehicle owner.
Lexington, SC
FUEL/PROPULSION SYSTEM
The issue has happened three times and has been "repaired" three times. While driving, the vehicle starts to shake violently. Then the check engine light comes on and the vehicle shuts off. It has happened on extremely busy roads and almost caused major accidents. It has been a problem with fuel pump and sensor. Again, it has happened three times.
NHTSA complaint #11681046 — an unverified report by a vehicle owner.
San Diego, CA
ELECTRICAL SYSTEM
On [XXX], I was driving on the [XXX] in San Diego, a rather busy freeway, and the instrument panel went black with no interference from me. I could not see speedometer or any other information about the car, like check engine light. I drove the 17 miles home. At my home, I restarted the car several times and the screen was still black. A separate screen with the radio, etc. was still working though. I made sure that a button to dim the screen hadn't accidentally been touched, and it hadn't as I turned it back and forth with no response. There was no error message, etc. I was at risk of not knowing how fast I was going, not having the safety feature of knowing how close I was to other vehicles, and not knowing if there was a check engine indicator. There was no symptoms prior to the incident. The car has about 1,246 miles on it. I just purchased in bout 7 weeks ago brand new. I contacted OnStar as they have a help feature and they instructed me I had to bring the car in to the dealer. I have been ill the last few days but will have to take in there to be inspected. I have not started the car today on 7/11/2025 to see if the screen will come on, but a black instrument panel seems to be an ongoing problem the Buick Encore GX. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11672726 — an unverified report by a vehicle owner.