Owners have filed 70 complaints
about the 2013 Buick Encore with NHTSA between 2013 and 2023.
The largest single group is the engine & cooling.
Across this model's run it ranks 6 of 10 worst.
The letter says how bad. This says what kind — whether this year drew
an unusual number of complaints, unusually dangerous
ones, or failures that arrived unusually early.
The dashed ring is 50 — the national norm. Further out is worse.
Complaint volume — 39
Against the median year of the Buick Encore. 50 means typical for this
model; 100 means roughly double.
Severity — 81
15.7% of these complaints
involved a crash, fire, injury or death, against a national rate of
9.7%.
Early failure — 100
62% of failures with a mileage on record happened under
36,000 miles, against a national rate of
29%.
Odometer readings owners gave when they filed. About half of all
complaints include one.
Under 1,000 miles
59.1%
1,000 – 9,999 miles
916.4%
10,000 – 24,999 miles
1629.1%
25,000 – 49,999 miles
814.5%
50,000 – 74,999 miles
1120.0%
75,000 – 99,999 miles
23.6%
100,000 – 149,999 miles
47.3%
NHTSA crash tests
The agency crash-tested this model year itself. These are its own
photographs and star ratings.
Frontal crash test
Side barrier crash test
Side pole crash test
Photographs taken by NHTSA during its own New Car Assessment Program crash
tests of this model year. Public domain.
Configuration
Overall
Front
Side
Rollover
2013 Buick Encore SUV AWD
17.9% risk
2013 Buick Encore SUV FWD
19.8% risk
When owners complained
A spike years after the car went on sale usually means a part wearing
out on schedule across the whole fleet — the kind of pattern no single
owner can see from inside their own car.
Sep 2013peak 8Dec 2023
NHTSA investigations into the 2013 Buick Encore
An investigation is the step before a recall: the agency has seen enough
complaints to look into a pattern itself. An open one means it thinks
something may be wrong and nothing has been fixed yet.
From 2000 through 2017, Takata produced millions of air bag inflators using two types of phase-stabilized ammonium nitrate ("PSAN") propellant -- propellant 2004 and propellant 2004L. After prolonged exposure to high temperature cycles and humidity, inflators using propellant 2004 can degrade, causing the propellant to burn too quickly when ignited. The rapid burning can cause the inflator to rupture during deployment, potentially causing serious or even fatal injury to vehicle occupants. See 2016 Blomquist Report at www.nhtsa.gov/sites/nhtsa.gov/files/documents/expert_report-hrblomquist.pdf.C...
Recalls on the 2013 Buick Encore
A complaint is one owner's allegation. A recall is the point at which
the manufacturer or a regulator agreed the defect is real and dangerous
enough to fix for free — however old the car is.
United States — NHTSA
16V502000
ELECTRICAL SYSTEM:IGNITION
General Motors LLC (GM) is recalling certain model year 2016-2017 Buick Verano and 2016 Chevrolet Malibu as the electronic park lock lever may allow the ignition key to be removed without the transmission being in PARK. Also, certain 2013 Buick Encore, 2011 Buick Regal, 2013-2014 Buick Verano, 2011-2016 Chevrolet Cruze, 2010-2013 Chevrolet Equinox 2013-2015 Chevrolet Malibu, and 2011-2013 GMC Terrain vehicles may have been serviced with similar defective replacement electronic park lock levers. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 114, "Theft Protection and Rollaway Prevention."
Risk: If the key is removed without the transmission in PARK, the vehicle may rollaway as occupants are exiting, increasing the risk of injury.
14V488000
SEAT BELTS:FRONT
General Motors LLC (GM) is recalling certain model year 2013 Buick Encore vehicles manufactured August 23, 2012, to March 1, 2013, and model year 2013 Cadillac ATS vehicles manufactured April 23, 2012, to May 1, 2013. In the affected vehicles, the driver and passenger lap belt pretensioner cables may not lock in a retracted position, allowing the seat belts to extend when pulled upon.
Risk: If the seat belts do not remain locked in the retracted position when under load, the seat occupant may not be adequately restrained in a crash, increasing the risk of injury.
14V446000
SEATS
General Motors LLC (GM) is recalling certain model year 2013-2014 Buick Encore and Cadillac ATS; 2014 Cadillac CTS, ELR, Chevrolet Caprice and SS vehicles; and 2014-2015 Chevrolet Silverado and GMC Sierra Trucks. Due to an incomplete weld on the seat hook bracket assembly, the front seats in the affected vehicles may not stay secured in place during a high load condition such as a crash.
Risk: A seat that does not stay secured increases the risk of occupant injury in a vehicle crash.
14V417000
EQUIPMENT:ELECTRICAL
General Motors LLC (GM) is recalling certain model year 2013-2014 Buick Encore all-wheel-drive vehicles manufactured August 23, 2012, to September 9, 2013; Verano vehicles manufactured August 8, 2012, to June 20, 2013; Chevrolet Cruze vehicles manufactured August 7, 2012, to August 16, 2013, and 2012-2014 Chevrolet Sonic vehicles manufactured May 10, 2011, to August 16, 2012 equipped with a Calix oil pan/block heater. In cold temperatures, the insulation on the engine block heater cord can become damaged, allowing the wires to be exposed.
Risk: Exposed wires increase the risk of electrical shock and personal injury if the cord is handled while it is plugged in.
14V298000
AIR BAGS
General Motors LLC (GM) is recalling certain model year 2013 Buick Encore vehicles manufactured April 10, 2013, to May 8, 2013, and Chevrolet Spark vehicles manufactured December 30, 2012, to March 1, 2013. In the affected vehicles, an improper weld on the passenger side front air bag inflator may result in the air bag not deploying.
Risk: If the air bag does not to deploy in the event of a crash, there is an increased risk of injury to the front passenger.
13V105000
STEERING: STEERING WHEEL/HANDLE BAR
General Motors is recalling certain model year 2013 Buick Encore vehicles manufactured between December 9, 2012 and December 28, 2012, and equipped with a heated steering wheel. The steering wheel fastener may not have been properly installed. This could cause the steering wheel to come loose or separate from the steering column.
Risk: If the steering wheel separates from the steering column while driving, the ability to steer could be lost, increasing the risk of a crash.
Canada — Transport Canada
Canada runs its own recall programme, and its campaigns do not
always mirror the American ones.
Recall 20143436,387 units in Canada
Seats And Restraints
On certain vehicles, the front outboard driver and passenger seatbelt pretensioners may not function as designed in the event of a crash. The pretensioners could retract upon deployment but fail to lock in the retracted position, allowing the seat belt to return to the original position. This could increase the risk of injury in a crash that warrants seatbelt pretensioner deployment. Correction: Dealers will replace affected pretensioners.
Recall 201431511,430 units in Canada
Seats And Restraints
On certain vehicles, the hook bracket assembly for either front seat may have been manufactured with an incomplete weld. If the weld is incomplete and the assembly is exposed to a high load condition, the hook may separate from the seat track. This could increase the risk of occupant injury during a crash. Correction: Dealers will inspect the weld, and if necessary, replace the lower seat track.
Recall 201427417,144 units in Canada
Accessories
On certain vehicles, insulation on the engine block heater power cord may become damaged if the cord is handled during very cold days (temperatures below -25C). This could create an electrical shock hazard, which could result in personal injury. Correction: Dealers will replace the block heater cord.
Recall 201421425 units in Canada
Airbag
On certain vehicles, welds on the passenger airbag end caps could separate from the airbag inflator. If this occurs, the airbag may not deploy properly. Failure of the passenger airbag to fully deploy during a crash (where deployment is warranted) could increase the risk of personal injury to the seat occupant. Correction: Dealers will inspect and, if necessary, replace the passenger airbag assembly.
Reports where the owner recorded a crash, a fire, an injury or a death.
at 35,000 milesStarkville, MSCrash1 injured
AIR BAGS
TL* THE CONTACT OWNED A 2013 BUICK ENCORE. WHILE THE CONTACT'S WIFE WAS DRIVING 40-50 MPH AND ATTEMPTING TO AVOID A DEER, THE DRIVER LOST CONTROL OF THE VEHICLE. THE VEHICLE BEGAN TO FLIP OVER AND EVENTUALLY LANDED ON THE PASSENGER SIDE. THE CONTACT STATED THAT THE FRONT PASSENGER AND DRIVER AIR BAGS DID NOT DEPLOY. THE FRONT END OF THE VEHICLE WAS DAMAGED. THE VEHICLE WAS TOWED. A POLICE REPORT WAS FILED. THE DRIVER RECEIVED INJURIES TO THE CHEST AND SHOULDER, WHICH REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS NOT REPAIRED AND DEEMED TOTALED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 35,000.
NHTSA complaint #10968775 — an unverified report by a vehicle owner.
at 22,500 milesColumbus, OHCrash1 injured
POWER TRAIN
IN A LINE OF TRAFFIC GETTING READY TO MAKE A LEFT TURN AND WITHOUT WARNING, THE ENGINE RACED CAUSING THE CAR TO ACCELERATE AND SLAM INTO THE REAR OF ANOTHER CAR CAUSING OVER $5K WORTH OF DAMAGE TO THE ENCORE. THE AIR BAGS DID NOT GO OFF. THE IMPACT WAS SO INTENSE THAT THE REAR GLOVE BOX OPENED TOSSING THE CONTENTS OUT INTO THE TRUNK.
NHTSA complaint #10643646 — an unverified report by a vehicle owner.
at 22,500 milesColumbus, OHCrash1 injured
AIR BAGS
IN A LINE OF TRAFFIC GETTING READY TO MAKE A LEFT TURN AND WITHOUT WARNING, THE ENGINE RACED CAUSING THE CAR TO ACCELERATE AND SLAM INTO THE REAR OF ANOTHER CAR CAUSING OVER $5K WORTH OF DAMAGE TO THE ENCORE. THE AIR BAGS DID NOT GO OFF. THE IMPACT WAS SO INTENSE THAT THE REAR GLOVE BOX OPENED TOSSING THE CONTENTS OUT INTO THE TRUNK.
NHTSA complaint #10643646 — an unverified report by a vehicle owner.
at 22,500 milesColumbus, OHCrash1 injured
ELECTRICAL SYSTEM
IN A LINE OF TRAFFIC GETTING READY TO MAKE A LEFT TURN AND WITHOUT WARNING, THE ENGINE RACED CAUSING THE CAR TO ACCELERATE AND SLAM INTO THE REAR OF ANOTHER CAR CAUSING OVER $5K WORTH OF DAMAGE TO THE ENCORE. THE AIR BAGS DID NOT GO OFF. THE IMPACT WAS SO INTENSE THAT THE REAR GLOVE BOX OPENED TOSSING THE CONTENTS OUT INTO THE TRUNK.
NHTSA complaint #10643646 — an unverified report by a vehicle owner.
Eldred, PACrash
POWER TRAIN
2013 BUICK ENCORE. CONSUMER WRITES IN REGARDS TO ABS AND ALL WHEEL DRIVE TRANSMISSION SYSTEM ISSUES. *SMD THE CONSUMER STATED THE BRAKES WOULD SQUEAK, RUB AND GRAB. ON THANKSGIVING DAY, WHILE DRIVING DOWN HIS DRIVEWAY, ON SNOWY DAY, THE ABS LOCKED UP AND THE VEHICLE WENT OFF THE ROAD INTO A PLOWED SNOW BANK, IN WHICH THE BUMPER WAS CRACKED. ALSO, AS HE WIFE WAS DRIVING, THE VEHICLE PULLED TO THE RIGHT, AS SHE BRAKED. ON TWO OCCASIONS, THE AWD DRIVE LIGHT ILLUMINATED ON THE DASHBOARD.
NHTSA complaint #10574525 — an unverified report by a vehicle owner.
Eldred, PACrash
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
2013 BUICK ENCORE. CONSUMER WRITES IN REGARDS TO ABS AND ALL WHEEL DRIVE TRANSMISSION SYSTEM ISSUES. *SMD THE CONSUMER STATED THE BRAKES WOULD SQUEAK, RUB AND GRAB. ON THANKSGIVING DAY, WHILE DRIVING DOWN HIS DRIVEWAY, ON SNOWY DAY, THE ABS LOCKED UP AND THE VEHICLE WENT OFF THE ROAD INTO A PLOWED SNOW BANK, IN WHICH THE BUMPER WAS CRACKED. ALSO, AS HE WIFE WAS DRIVING, THE VEHICLE PULLED TO THE RIGHT, AS SHE BRAKED. ON TWO OCCASIONS, THE AWD DRIVE LIGHT ILLUMINATED ON THE DASHBOARD.
NHTSA complaint #10574525 — an unverified report by a vehicle owner.
The most recent complaints
In the owners' own words, exactly as filed with NHTSA.
Goliad, TX
ENGINE
My car had problems with overheating. I check my oil and coolant levels. My car show check engine light so I took it to mechanics to get check. The invoice states possible blown head gaskets. I research online similar complaints with other Buick Encore 2013. I just this car March 2023 has about 89000. I am making payments.
NHTSA complaint #11561388 — an unverified report by a vehicle owner.
Chicago, IL
ENGINE
The check engine light came and took the car to O'Reillys and was informed it had low turbo boost code took car to the dealership and they indeed confirmed that was the issue and that it would be over $3000.00 to fix!!! I bought this car 4 months ago and this seems to be an issue with a few other owners as well Buick needs to recall this part!!! If not fixed it may cause deceleration or overheat and start to burn into the manifold of the exhaust. No other parties have looked at the car except the dealership. only lamp that came on was the check engine light and it was sometimes go off and then come back on.
NHTSA complaint #11532722 — an unverified report by a vehicle owner.
Chicago, IL
FUEL/PROPULSION SYSTEM
The check engine light came and took the car to O'Reillys and was informed it had low turbo boost code took car to the dealership and they indeed confirmed that was the issue and that it would be over $3000.00 to fix!!! I bought this car 4 months ago and this seems to be an issue with a few other owners as well Buick needs to recall this part!!! If not fixed it may cause deceleration or overheat and start to burn into the manifold of the exhaust. No other parties have looked at the car except the dealership. only lamp that came on was the check engine light and it was sometimes go off and then come back on.
NHTSA complaint #11532722 — an unverified report by a vehicle owner.
Raleigh, NC
POWER TRAIN
The turbo charger is underboost and can explode the engine with oil flying everywhere
NHTSA complaint #11430630 — an unverified report by a vehicle owner.
Benton, KY
ENGINE
TURBO WENT OUT TWICE WITHIN 3 MONTHS. ALSO I WAITED FOR 6 WEEKS ON A BACK ORDERED PART. SO MUCH SERVICE WORK... PROBLEM AFTER PROBLEM THIS CAR IS A LEMON. THE PAINT LITERALLY FELL OFF THE MIRRORS WITHIN THE FIRST YEAR.
NHTSA complaint #11258455 — an unverified report by a vehicle owner.
Auburn, NY
ENGINE
CHECK ENGINE LIGHT CAME ON WAS DETERMINED CADILLAC CONVERTER NEEDS TO BE REPLACED ONLY HAS 89105 MILES ON IT
NHTSA complaint #11232474 — an unverified report by a vehicle owner.
at 59,000 milesWestchester, IL
UNKNOWN OR OTHER
I WANTED TO REGISTER A CONCERN ABOUT MY 2013 BUICK ENCORE. TWO DAYS AGO, WHILE ON THE HIGHWAY, MY SUNROOF LITERALLY EXPLODED. THE GLASS SHARDS DIDN'T INJURE ME, BUT I FELT HELPLESS WHILE ON THE EXPRESSWAY. THERE WAS NOTHING INDICATING CONCERNS OR ISSUES WITH THE SUN ROOF, I AM FORTUNATE TO ESCAPE HARM, BUT WANTED GM TO BE AWARE OF THIS DANGER. WE HAVE BEEN LIFELONG GENERAL MOTORS CUSTOMERS FOR OVER NEARLY 50 YEARS, AND FELT THE NEED TO BRING THIS TO YOUR ATTENTION.
NHTSA complaint #11206613 — an unverified report by a vehicle owner.
at 66,790 milesVirginia Beach, VA
ENGINE
CHECK ENGINE LIGHT CAME ON AND THEN STARTED FLASHING WHILE IN MOTION. THE TRACTION LIGHT CAME ON AND OFF REPEATEDLY. THE ENGINE HAD REDUCED POWER AND AT TIMES WOULD ONLY GO 30-35MPH EVEN WITH PEDAL MASHED ALL THE WAY. I TOOK THE VEHICLE TO O'REILLY'S AND THEY CHECKED THE CODES WHICH SHOW CAMSHAFT SENSOR, CRANKSHAFT SENSOR, CYLINDER 2 MISFIRE, TURBO UNDERBOOST CODE AND ABS CODE. SEEMS LIKE A LOT OF ISSUES FOR A VEHICLE WITH ONLY 67,000 MILES.
NHTSA complaint #11205773 — an unverified report by a vehicle owner.
at 66,790 milesVirginia Beach, VA
FUEL/PROPULSION SYSTEM
CHECK ENGINE LIGHT CAME ON AND THEN STARTED FLASHING WHILE IN MOTION. THE TRACTION LIGHT CAME ON AND OFF REPEATEDLY. THE ENGINE HAD REDUCED POWER AND AT TIMES WOULD ONLY GO 30-35MPH EVEN WITH PEDAL MASHED ALL THE WAY. I TOOK THE VEHICLE TO O'REILLY'S AND THEY CHECKED THE CODES WHICH SHOW CAMSHAFT SENSOR, CRANKSHAFT SENSOR, CYLINDER 2 MISFIRE, TURBO UNDERBOOST CODE AND ABS CODE. SEEMS LIKE A LOT OF ISSUES FOR A VEHICLE WITH ONLY 67,000 MILES.
NHTSA complaint #11205773 — an unverified report by a vehicle owner.
at 70,000 milesDover, AR
POWER TRAIN
THE ENGINE OIL COOLER IS LEAKING. THE FRONT DRIVER AXLE SHAFT SEAL IS LEAKING. THE CAR IS RUNNING TOO LEAN THE CHECK ENGINE LIGHT IS ON. I REPLACED THE AIR FILTER AND CLEAN FUEL INJECTORS AND THE CAR IS SPUTTERING AND THE CHECK ENGINE LIGHT IS STILL ON. THE CAR SPUTTERS WHEN STATIONARY AS WELL AS MOVING.
NHTSA complaint #11186693 — an unverified report by a vehicle owner.
at 70,000 milesDover, AR
ENGINE
THE ENGINE OIL COOLER IS LEAKING. THE FRONT DRIVER AXLE SHAFT SEAL IS LEAKING. THE CAR IS RUNNING TOO LEAN THE CHECK ENGINE LIGHT IS ON. I REPLACED THE AIR FILTER AND CLEAN FUEL INJECTORS AND THE CAR IS SPUTTERING AND THE CHECK ENGINE LIGHT IS STILL ON. THE CAR SPUTTERS WHEN STATIONARY AS WELL AS MOVING.
NHTSA complaint #11186693 — an unverified report by a vehicle owner.
at 70,000 milesDover, AR
FUEL/PROPULSION SYSTEM
THE ENGINE OIL COOLER IS LEAKING. THE FRONT DRIVER AXLE SHAFT SEAL IS LEAKING. THE CAR IS RUNNING TOO LEAN THE CHECK ENGINE LIGHT IS ON. I REPLACED THE AIR FILTER AND CLEAN FUEL INJECTORS AND THE CAR IS SPUTTERING AND THE CHECK ENGINE LIGHT IS STILL ON. THE CAR SPUTTERS WHEN STATIONARY AS WELL AS MOVING.
NHTSA complaint #11186693 — an unverified report by a vehicle owner.
at 108,000 milesLithia Springs, GA
POWER TRAIN
TL* THE CONTACT OWNS A 2013 BUICK ENCORE. THE CONTACT STATED THAT THE VEHICLE WAS EXPERIENCING ELECTRICAL FAILURES. ONE SIDE OF THE VEHICLE WAS ABLE TO BE HEATED THROUGH THE VENTS WHILE THE OTHER SIDE WAS NOT ABLE. THE VEHICLE ALSO JERKED WHEN THE ACCELERATOR PEDAL WAS DEPRESSED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE ELECTRICAL FAILURE WAS CONFIRMED. THE DEALER AND MANUFACTURER WERE NOT CONTACTED REGARDING THE JERKING AND HEATING FAILURE. THE FAILURE MILEAGE WAS 108,000.
NHTSA complaint #11154446 — an unverified report by a vehicle owner.
at 108,000 milesLithia Springs, GA
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2013 BUICK ENCORE. THE CONTACT STATED THAT THE VEHICLE WAS EXPERIENCING ELECTRICAL FAILURES. ONE SIDE OF THE VEHICLE WAS ABLE TO BE HEATED THROUGH THE VENTS WHILE THE OTHER SIDE WAS NOT ABLE. THE VEHICLE ALSO JERKED WHEN THE ACCELERATOR PEDAL WAS DEPRESSED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE ELECTRICAL FAILURE WAS CONFIRMED. THE DEALER AND MANUFACTURER WERE NOT CONTACTED REGARDING THE JERKING AND HEATING FAILURE. THE FAILURE MILEAGE WAS 108,000.
NHTSA complaint #11154446 — an unverified report by a vehicle owner.
at 108,000 milesLithia Springs, GA
ENGINE
TL* THE CONTACT OWNS A 2013 BUICK ENCORE. THE CONTACT STATED THAT THE VEHICLE WAS EXPERIENCING ELECTRICAL FAILURES. ONE SIDE OF THE VEHICLE WAS ABLE TO BE HEATED THROUGH THE VENTS WHILE THE OTHER SIDE WAS NOT ABLE. THE VEHICLE ALSO JERKED WHEN THE ACCELERATOR PEDAL WAS DEPRESSED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE ELECTRICAL FAILURE WAS CONFIRMED. THE DEALER AND MANUFACTURER WERE NOT CONTACTED REGARDING THE JERKING AND HEATING FAILURE. THE FAILURE MILEAGE WAS 108,000.
NHTSA complaint #11154446 — an unverified report by a vehicle owner.
at 101,917 milesChicago, IL
ENGINE
EARLY THIS YEAR WE START HAVING PROBLEMS WITH THE CHECK ENGINE LIGHT COMING ON THEN THE REDUCE POWER TO ENGINE COMING ON, SO WE TOOK IT BACK TO THE DEALERSHIP WE BOUGHT IF FROM. SO FIRST WE HAD TO HAVE THREE SENSORS CHANGED, WE DID THAT AND AFTER THAT WAS DONE IT STILL KEPT JUMPING ON 4 TIME BEFORE IT STOPPED. THEN JUNE OF THIS YEAR IT STARTED BACK WE TOOK IT BACK TO THE DEALERSHIP THEN THEY TELL US WE NEED A NEW CATALYTIC CONVERTER, HAVE THAT REPLACED AGAIN IT KEEPS DOING 3 MORE TIMES THEN IT STOPS. WELL WE FIGURE WE HAVE THE PROBLEM SOLVED, BUT NO ON 10/26/2016 AS MY SISTER IS GETTING ON HIGHWAY 57 IN CHICAGO THE CHECK ENGINE LIGHT COMES ON AND THE REDUCE POWER TO ENGINE COMES ON, SO NOW SHE IS PULLED OVER ON THE ENTRANCE RAMP TRYING TO GET THIS CAR TO ACT RIGHT, FINALLY AFTER SHE HAD TO KEEP STARTING IT UP AND SHUTTING IT OFF SHE GETS IT ACT RIGHT , BUT THE CHECK ENGINE LIGHT IS STILL ON, AFTER SHE LEFT THE EVENT SHE WAS AT THE CHECK ENGINE LIGHT WAS OFF. NOW ON 11/04/2018 I'M ON THE DAN RYAN EXPRESSWAY IN CHICAGO ONE OF OUR MOST BUSIEST AND DANGEROUS HIGHWAYS IT DOES IT AGAIN, THE CHECK ENGINE LIGHT COMES ON AND THE REDUCE POWER TO THE ENGINE ACTIVATES, SO NOW I'M PULLED OVER PRAYING I DON'T GET HIT BY A TRUCK, I GET IT TO ACT RIGHT FINALLY AND I GET OFF JUST ENCASE IT DO IT AGAIN, I MAKE IT TO MY DESTINATION AND WHEN I GET READY TO LEAVE THE CHECK ENGINE LIGHT IS OFF. ON 11/05/2018 I'M ONLY 5 BLOCKS FROM HOME AND IT DOES IT AGAIN,I GET IT TO ACT RIGHT AFTER I HAVE TO KEEP STARTING IT UP AND SHUTTING IT OFF AND LOW AND BEHOLD I GET 10 BLOCKS AND IT DOES IT AGAIN GET IT TO ACT RIGHT MAKE IT BACK HOME CHECK ENGINE LIGHT STILL ON WHEN I GET TO THE DEALERSHIP THEN TURN IT OFF AND THEN BACK ON AND THE CHECK ENGINE LIGHT IS OFF. THIS IS BEGINNING TO BE A BIG PROBLEM CAUSE IT'S GOING TO CAUSE A ACCIDENT WHEN IT DOES THAT, AND THE DEALERSHIP CAN'T FIND THE PROBLEM.
NHTSA complaint #11145335 — an unverified report by a vehicle owner.
at 26,437 milesLincoln, NE
SERVICE BRAKES
TL* THE CONTACT OWNS A 2013 BUICK ENCORE. THE CONTACT STATED THAT WHILE REVERSING OUT OF THE GARAGE, THE BRAKES SQUEAKED AND MADE A LOUD ABNORMAL NOISE. THERE WAS NO WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS TAKEN TO SID DILLON BUICK GMC - FREMONT DEALER (402-317-5718, 2420 E 23RD ST, FREMONT, NE 68025) WHERE THE BRAKE PADS WERE REPLACED. THE FAILURE RECURRED ABOUT TWO YEARS LATER. THE VEHICLE WAS TAKEN BACK TO THE SAME DEALER WHERE THE BRAKE PADS AND THE ROTORS WERE REPLACED ON THE REAR BRAKES. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THERE WAS NO RECALL. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 26,437. *TT
NHTSA complaint #11144647 — an unverified report by a vehicle owner.
at 98,700 milesWellsville, NY
ENGINE
TL* THE CONTACT OWNS A 2014 BUICK ENCORE. WHILE DRIVING AT AN UNKNOWN SPEED, THE CONTACT HEARD AN ABNORMAL CLICKING NOISE COMING FROM THE ENGINE AND THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO BOKMAN OF WELLSVILLE CHEVROLET, BUICK, GMC, CADILLAC (81 S MAIN ST, WELLSVILLE, NY 14895) WHERE IT WAS DIAGNOSED THAT THE PISTONS NEED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND ADVISED THE CONTACT TO CALL NHTSA TO FILE A COMPLAINT. THE VIN WAS INVALID. THE FAILURE MILEAGE WAS 98,700. *TT
NHTSA complaint #11090264 — an unverified report by a vehicle owner.
at 72,804 milesChicago, IL
ENGINE
STILL HAVING PROBLEMS WITH THE THROTTLE BODY TOOK IT TO THE DEALERSHIP ON 2/9/2018 PAID OUT $545.00 TO HAVE PURGE SOLENOID AND EVAP FLOW CHANGED AND TO HAVE THE THROTTLE BODY CLEANED AND ADJUSTED. WELL 4 1/2 HOURS LATER THE CHECK ENGINE LIGHT COMES BACK ON AND IT STARTS WITH THIS REDUCE POWER TO THE ENGINE AGAIN. THE REDUCE POWER TO THE ENGINE DID THIS 3 TIMES AND EACH TIME I HAD TO SHUT THE CAR OFF WAIT 30 SECONDS AND RESTART THE CAR AND EACH TIME IT DID THIS I HAD TO RESTART THE CAR 4 TIME BEFORE IT WOULD GO OFF AND THE CAR WAS ABLE TO BE DRIVEN. THE CHECK ENGINE LIGHT STAYED ON FOR 4 HOURS BEFORE IT WENT OFF, WELL THAT DIDN'T LAST LONG BEFORE I START HAVING THE SAME PROBLEM AGAIN ON 2/11/2018 LETTING THE CAR WARM UP THE REDUCE POWER TO THE ENGINE CAME ON AND I WAS STILL IN THE GARAGE, THAT WAS 7:30 AM THEN AGAIN AT 8:05 THEN AGAIN AT 8:37 SO NOW AGAIN THE CHECK ENGINE LIGHT IS ON. I WANT GET ON THE EXPRESSWAY CAUSE OF THIS FOR I MIGHT GET KILLED OR INJURED, GM REALLY NEEDS TO DO SOMETHING ABOUT THIS AND SOMEONE NEEDS TO MAKE THEM REPAIR THIS PROBLEM
NHTSA complaint #11072142 — an unverified report by a vehicle owner.
at 74,000 milesIronton, OH
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2013 BUICK ENCORE. WHILE DRIVING 35 MPH, THE CONTACT NOTICED THAT THE CHECK ENGINE AND TRACTION WARNING INDICATORS ILLUMINATED. THE CONTACT ALSO NOTICED THAT THE ACCELERATOR PEDAL WAS NOT WORKING PROPERLY. THE CONTACT PULLED THE VEHICLE OVER TO THE SIDE OF THE ROAD, TURNED OFF THE VEHICLE FOR APPROXIMATELY TWO MINUTES, RESTARTED THE VEHICLE, AND IT OPERATED NORMALLY. THE DEALER (GLOCKER BUICK OF IRONTON, 911 S 3RD ST, IRONTON, OH 45638) INFORMED THE CONTACT OF AN EXTENDED WARRANTY FOR WHEN THE ENGINE MAY GO INTO REDUCE ENGINE POWER MODE. THERE WERE NO RECALLS ASSOCIATED WITH THE VEHICLE. THE VEHICLE WAS REPAIRED UNDER THE EXTENDED WARRANTY. THE DEALER ALSO INFORMED THE CONTACT OF A THROTTLE BODY FAILURE, WHICH DID NOT FALL UNDER THE EXTENDED WARRANTY. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THE THROTTLE BODY FAILURE WAS NOT A PART OF THE EXTENDED WARRANTY; THEREFORE, BUICK DID NOT HAVE TO REPAIR THE FAILURE. THE FAILURE MILEAGE WAS 74,000.
NHTSA complaint #11071842 — an unverified report by a vehicle owner.
at 74,000 milesIronton, OH
ENGINE
TL* THE CONTACT OWNS A 2013 BUICK ENCORE. WHILE DRIVING 35 MPH, THE CONTACT NOTICED THAT THE CHECK ENGINE AND TRACTION WARNING INDICATORS ILLUMINATED. THE CONTACT ALSO NOTICED THAT THE ACCELERATOR PEDAL WAS NOT WORKING PROPERLY. THE CONTACT PULLED THE VEHICLE OVER TO THE SIDE OF THE ROAD, TURNED OFF THE VEHICLE FOR APPROXIMATELY TWO MINUTES, RESTARTED THE VEHICLE, AND IT OPERATED NORMALLY. THE DEALER (GLOCKER BUICK OF IRONTON, 911 S 3RD ST, IRONTON, OH 45638) INFORMED THE CONTACT OF AN EXTENDED WARRANTY FOR WHEN THE ENGINE MAY GO INTO REDUCE ENGINE POWER MODE. THERE WERE NO RECALLS ASSOCIATED WITH THE VEHICLE. THE VEHICLE WAS REPAIRED UNDER THE EXTENDED WARRANTY. THE DEALER ALSO INFORMED THE CONTACT OF A THROTTLE BODY FAILURE, WHICH DID NOT FALL UNDER THE EXTENDED WARRANTY. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THE THROTTLE BODY FAILURE WAS NOT A PART OF THE EXTENDED WARRANTY; THEREFORE, BUICK DID NOT HAVE TO REPAIR THE FAILURE. THE FAILURE MILEAGE WAS 74,000.
NHTSA complaint #11071842 — an unverified report by a vehicle owner.
at 70,000 milesChicago, IL
ENGINE
LATELY I'M HAVING A ISSUE WITH THIS CAR, FIRST MY CHECK ENGINE LIGHT CAME ON AND IS STILL ON AND NOW ALL OF A SUDDEN I CAN BE AT A LIGHT OR DRIVING DOWN THE STREET AND THE ENGINE POWER REDUCE WARNING COMES ACROSS MY DISPLAY SCREEN, I CAN'T ACCELERATE SO I HAVE TO COAST IT TO THE SIDE OF THE ROAD, SHUT IT OFF, WAIT 30 SECONDS AND RESTART THE CAR. SOMETIMES I HAVE TO DO THIS 2 OR 3 TIMES BEFORE IT DRIVES RIGHT AGAIN, SO I WENT ON THE BUICK FORUM AND SEE A LOT OF PEOPLE ARE HAVING THE SAME ISSUE, THAT THEY HAVE HAD THE THROTTLE BODY CHANGED AND IT MAKES NO DIFFERENT, THAT IT COULD HAPPEN AGAIN. SO NOW I WANT GET ON THE EXPRESSWAY JUST IN CASE IT WANTS TO DO IT AGAIN, AND I'M GETTING SCARED TO DRIVE IT ON THE STREETS CAUSE IT KEEPS HAPPENING. SOME SAY CAUSE IT'S COLD WHERE THE LIVE BUT I FEEL IT SHOULDN'T BE HAPPENING ALL, LIKE ON 1/8/2018 IT HAPPENED THIS MORNING AND THE TEMPERATURE OUTSIDE IS 35 F AND THAT'S ABOVE FREEZING. WHAT CAN BE DONE ABOUT THIS CAUSE GM IS NOT REPORTING IT TO THE NHTSA, SO IF YOU DON'T GO ON THERE FORUM YOU DON'T KNOW.....HELP SCARED TO DRIVE MY CAR
NHTSA complaint #11061140 — an unverified report by a vehicle owner.
at 45,000 milesJacksonville, FL
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2013 BUICK ENCORE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 45 MPH, THE VEHICLE STARTED TO LOOSE POWER AND THE ACCELERATION DECREASED EVEN WHEN ACCELERATOR PEDAL WAS DEPRESSED. THE VEHICLE WAS DRIVEN TO THE HOUSE AT A VERY SLOW SPEED. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN TO COGGINS BUICK IN JACKSONVILLE, FLORIDA APPROXIMATELY FOUR TIMES AND THEY COULD NOT DUPLICATE THE FAILURE. THE FAILURE HAD OCCURRED NUMEROUS TIMES. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 45,000. THE VIN WAS NOT AVAILABLE.
NHTSA complaint #11001327 — an unverified report by a vehicle owner.
at 47,000 milesConroe, TX
ENGINE
TL* THE CONTACT OWNS A 2013 BUICK ENCORE. WHILE THE VEHICLE WAS IDLING IN THE PARK POSITION, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE FAILED TO RESTART. THE MANUFACTURER AND DEALER WERE NOT NOTIFIED. THE FAILURE MILEAGE WAS 47,000.
NHTSA complaint #11000670 — an unverified report by a vehicle owner.
Hackettstown, NJ
AIR BAGS
THE WARNING LIGHT CONNECTED TO THE PASSENGER SIDE AIRBAG INTERMITTENTLY DISPLAYS THE OFF SIGN EVEN WHEN AN ADULT PASSENGER IS IN THE SEAT. IN THE EVENT OF A CRASH THE AIRBAG WILL NOT DEPLOY IF THE WARNING LIGHT READS OFF EVEN IF A PASSENGER IS IN THE SEAT.
NHTSA complaint #10980551 — an unverified report by a vehicle owner.
