31 of the
308 complaints about the 2012 Buick Lacrosse are about the
suspension — 10% of everything
reported for this model year.
Half of the failures with a mileage on record happened before
92,000 miles.
Subject: Complaint Regarding Improper Handling of Safety Recall Repair Hello, I would like to file an official complaint regarding a dealership that failed to properly follow required procedures for a federally mandated safety recall repair on my vehicle. Vehicle Information: • Year/Make/Model: 2012 Buick Lacrosse • VIN: [XXX] • Recall Number (if known): Dealership Information: • Dealership Name: Castle Buick • Location: 7400 Cermak Rd, North Riverside, IL 60546 • Date of Service Attempt: May 2026 Details of the Issue: The dealership did not follow the proper safety recall repair guidelines as required under federal regulations. Despite the recall requiring specific corrective actions to ensure the vehicle is safe to operate, the dealer either: • failed to perform the full recall procedure, • refused or delayed the repair without a valid reason, or • returned the vehicle without completing required steps to ensure safety (such as proper inspection, adjustment, or alignment). This violates my rights as a vehicle owner, as federal law requires manufacturers and authorized dealers to correct safety-related defects at no cost and in full compliance with recall instructions. I am requesting NHTSA’s assistance in ensuring that the recall is properly completed and that the dealership’s non-compliance is investigated. I am concerned for my safety and the safety of others on the road. Contact Information: • Name: [[XXX]] • Phone: [[XXX]] • Email: [[XXX]] Thank you for your attention to this matter. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11745950 — an unverified report by a vehicle owner.
Richmond, VA
SUSPENSION
All the specific details are unknown, but I had a mechanic work on my car and the problem that he had to fix. He stated that it should’ve been detected, but it was something wrong with my car, letting me know that I had the problem and also I have to keep replacing my camshaft timing Solenoid my car keeps giving me error codes P0011 and P0128
NHTSA complaint #11706046 — an unverified report by a vehicle owner.
at 207,777 milesCouncil Bluffs, IA
SUSPENSION
The contact owns a 2012 Buick Lacrosse. The contact stated that while driving at an undisclosed speed, there was a grinding sound coming from the rear-end of the vehicle. There was no warning light illuminated. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted; however, no additional assistance was provided. The contact stated that the failure was related to NHTSA Campaign Number: 21V00F000 (Suspension). The approximate failure mileage was 207,777.
NHTSA complaint #11449966 — an unverified report by a vehicle owner.
Newport, VT
SUSPENSION:REAR
2012 BUICK LACROSSE. CONSUMER WRITES IN REGARDS TO NHTSA SAFETY RECALL 20V-764 THE CONSUMER STATED WHILE DRIVING THE VEHICLE BEGAN ZIG-ZAGGING AND BECAME DIFFICULT TO DRIVE. THE VEHICLE WAS REPAIRED AT A LOCAL AUTO REPAIR SHOP DUE TO THE PARTS BEING UNAVAILABLE AT THE DEALER. THE CONSUMER REQUESTED TO BE REIMBURSED FOR THE COST OF REPAIRS. THE MANUFACTURER WAS CONTACTED, BUT DENIED REIMBURSEMENT DUE TO THE VEHICLE NOT BEING REPAIRED AT AN AUTHORIZED DEALER.
NHTSA complaint #11448195 — an unverified report by a vehicle owner.
at 152,000 milesRichmond, IN
SUSPENSION
The contact owns a 2012 Buick LaCrosse. The contact received a recall notification for NHTSA Campaign Number: 20V764000 (Suspension) however, the dealer informed the contact that the part for the recall repair was not yet available. The contact stated that the rear end of the vehicle seemed loosened whenever the vehicle hit a bump while driving at various speeds. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was notified of the failure and confirmed that the part was not yet available. The manufacturer was notified of the failure but did not provide any assistance. The approximate failure mileage was 152,000. Parts distribution disconnect.
NHTSA complaint #11439862 — an unverified report by a vehicle owner.
Willoughby, OH
SUSPENSION
The contact owns a 2012 Buick Lacrosse. The contact received notification of NHTSA Campaign Number: 20V764000 (Suspension) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The local dealer and the manufacturer were made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
NHTSA complaint #11439698 — an unverified report by a vehicle owner.
Harrrison Township, MI
SUSPENSION
2012 BUICK LACROSSE. CONSUMER WRITES IN REGARDS TO REAR TOE LINK SUSPENSION SAFETY RECALL. THE CONSUMER STATED THE VEHICLE EXPERIENCED THE SAFETY RECALL FAILURE. THE DEALER WAS UNABLE TO REPAIR THE VEHICLE IN A TIMELY MANNER AS THE PARTS WERE ON BACK ORDER. THE CONSUMER BOUGHT THE PARTS AND HAD THE VEHICLE REPAIRED. THE CONSUMER REQUESTED REIMBURSEMENT FROM THE MANUFACTURER, BUT WAS DENIED FOR UNKNOWN REASONS.
NHTSA complaint #11439470 — an unverified report by a vehicle owner.
Newark, DE
SUSPENSION
The contact owns a 2012 Buick LaCrosse. The contact received notification of NHTSA Campaign Number: 20V764000 (Suspension) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
NHTSA complaint #11438236 — an unverified report by a vehicle owner.
Excelsior Springs, MO
SUSPENSION
The contact owns a 2012 Buick Lacrosse. The contact received notification of NHTSA Campaign Number: 20V764000 (Suspension) however, the part to do the recall repair was not yet available. The contact then received a second recall notice which stated that parts were now available. The dealer was contacted, and the contact was informed that the parts remained unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. Parts distribution disconnect.
NHTSA complaint #11434755 — an unverified report by a vehicle owner.
Baldwinsville, NY
SUSPENSION
The contact owns a 2012 Buick Lacrosse. The contact received notification of NHTSA Campaign Number: 20V764000 (Suspension) however, the part to do the recall repair was not yet available. The contact then received a second notice that stated that parts were now available. The dealer had been notified about the recall; however, the contact was informed that the parts were still not yet available. The manufacturer had been notified of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. Parts distribution disconnect.
NHTSA complaint #11434213 — an unverified report by a vehicle owner.
Williamstown, WV
SUSPENSION
The contact owns a 2012 Buick Lacrosse. The contact received notification of NHTSA Campaign Number: 20V764000 (Suspension) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
NHTSA complaint #11428676 — an unverified report by a vehicle owner.
Grand Blanc, MI
SUSPENSION
The contact owns a 2012 Buick Lacrosse. The contact received a recall notification for NHTSA Campaign Number: 20V764000 (Suspension) however, the part to do the recall repair was not yet available. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
NHTSA complaint #11428343 — an unverified report by a vehicle owner.
at 54,456 milesBaltimore, MD
SUSPENSION
The contact owns a 2012 Buick LaCrosse. The contact received notification of NHTSA Campaign Number: 20V764000 (Suspension) however, the part to do the recall repair was not available. The contact stated that while driving 70 mph, the vehicle decelerated inadvertently almost to a complete stop. The vehicle was taken to the dealer and another dealer Wilkins Buick-GMC (6913 Ritchie Hwy, Glen Burnie, MD 21061) but there were no codes on the code reader. The dealers were unable to duplicate the failure after test driving the vehicle. The vehicle was not repaired and remained at Buick-GMC (6913 Ritchie Hwy, Glen Burnie, MD 21061). The manufacturer was made aware of the failure, but no assistance was provided. The failure mileage was 54,456.
NHTSA complaint #11426090 — an unverified report by a vehicle owner.
at 104,772 milesCortlandville, NY
SUSPENSION
The contact owns a 2012 Buick Lacrosse. The contact received a notification for NHTSA Campaign Number: 20V764000 (SUSPENSION) however, the part to do the recall repair was not yet available. The contact stated while driving 40 mph, the vehicle began to drift from side to side with check engine warning light illuminated on the instrument panel. The dealer had been notified about the failure and confirmed that parts for the recall repair were not yet available. The manufacturer had also been notified of the failure but offered no assistance. The contact stated that the manufacturer had exceeded a reasonable amount of time for the repair. The failure mileage was 104,772. Vin tool confirms parts not available.
NHTSA complaint #11424092 — an unverified report by a vehicle owner.
Oscoda, MI
SUSPENSION
2012 Buick Lacrosse. Consumer writes in regards to rear toe links safety recall. THE CONSUMER STATED THE PARTS NECESSARY TO COMPLETE THE RECALL REPAIR WERE UNAVAILABLE.
NHTSA complaint #11420622 — an unverified report by a vehicle owner.
Schererville, IN
SUSPENSION
The contact owns a 2012 Buick LaCrosse. The contact received notification of NHTSA campaign number: 20V764000 (Suspension) however, the part to do the recall repair was unavailable. The contact called the local dealer and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.
NHTSA complaint #11420401 — an unverified report by a vehicle owner.
Lexington, KY
SUSPENSION
The contact owns a 2012 Buick LaCrosse. The contact received notification of NHTSA campaign number: 20V764000 (Suspension) however, the part to do the recall repair was not yet available. The contact called the local dealer and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and referred the contact to the NHTSA for assistance. The contact had not experienced a failure. VIN tool confirms parts not available.
NHTSA complaint #11419354 — an unverified report by a vehicle owner.
West Palm Beach, FL
SUSPENSION
TL* THE CONTACT OWNS A 2012 BUICK LACROSSE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V764000 (SUSPENSION) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT AVAILABLE. THE MANUFACTURER WAS CONTACTED AND CONFIRMED THAT PARTS WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
NHTSA complaint #11414149 — an unverified report by a vehicle owner.
at 85,000 milesPendington, NJCrash
SUSPENSION
TL* THE CONTACT OWNED A 2012 BUICK LACROSSE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V764000 (SUSPENSION) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE MANUFACTURER WAS CONTACTED WHERE IT WAS CONFIRMED THAT THE PART WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE LOCAL DEALER WAS NOT CONTACTED. THE CONTACT HAD EXPERIENCED A FAILURE WHILE DRIVING APPROXIMATELY 60 MPH AND LOST CONTROL OF THE VEHICLE CRASHED INTO THE GUARD RAIL. NO INJURIES WERE REPORTED. A POLICE REPORT WAS TAKEN AT THE SCENE AND THE VEHICLE WAS DESTROYED. THE FAILURE MILEAGE WAS 85,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. - (RECALL RELATED INCIDENT) TS
NHTSA complaint #11413904 — an unverified report by a vehicle owner.
Bloomfield Hills, MI
SUSPENSION
TL* THE CONTACT OWNS A 2012 BUICK LACROSSE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V764000 (SUSPENSION) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE LOCAL DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
NHTSA complaint #11408067 — an unverified report by a vehicle owner.
Mechanicsburg, PA
SUSPENSION
TL* THE CONTACT OWNS A 2012 BUICK LACROSSE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V764000 (SUSPENSION) HOWEVER, THE PART TO DO RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT FREYSINGER BUICK GMC SERVICE & PARTS LOCATED AT 16251 CARLISLE PIKE, MECHANICSBURG, PA 17050, (717) 620-0407) HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE PART WAS NOT AVAILABLE FOR THE REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
NHTSA complaint #11404870 — an unverified report by a vehicle owner.
Holmdel, NJ
SUSPENSION
TL* THE CONTACT OWNS A 2012 BUICK LACROSSE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V764000 (SUSPENSION) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT CALLED ALL AMERICAN CHEVROLET, INC. (1255 NJ-35, MIDDLETOWN TOWNSHIP, NJ 07748, (732) 671-6200) WHERE IT WAS CONFIRMED THAT THE PART WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
NHTSA complaint #11402557 — an unverified report by a vehicle owner.
Orland Park, IL
SUSPENSION
TL* THE CONTACT OWNS A 2012 BUICK LACROSSE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V764000 (SUSPENSION) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT STATED THAT ETTLESON BUICK GMC (LOCATED AT 6201 SOUTH LA GRANGE RD, HODGKINS, IL 60525, (708) 529-5871) WAS MADE AWARE OF THE ISSUE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
NHTSA complaint #11398956 — an unverified report by a vehicle owner.
Stanwood, MI
SUSPENSION
TL* THE CONTACT OWNS A 2012 BUICK LACROSSE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V674000 (SUSPENSION) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT CALLED BETTEN BAKER BUICK (2901 28TH ST SW, GRANDVILLE, MI 49418, (616)530-9191) WHERE IT WAS CONFIRMED THAT THE PART WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
NHTSA complaint #11398544 — an unverified report by a vehicle owner.
Canton, OH
SUSPENSION
TL* THE CONTACT OWNS A 2012 BUICK LACROSSE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V674000 (SUSPENSION) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT CALLED RON MARHOFER BUICK GMC (5617 WHIPPLE AVE NW, NORTH CANTON, OH 44720;(234) 714-6697) WHERE IT WAS CONFIRMED THAT THE PART WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
NHTSA complaint #11397847 — an unverified report by a vehicle owner.
at 99,000 milesSterling Heights, MI
SUSPENSION
TL* THE CONTACT OWNS A 2012 BUICK LACROSSE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V674000 (SUSPENSION) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT STATED THAT THE VEHICLE WAS SHAKING AND WAS HARD TO STEER WHILE DRIVING. THERE WAS NO WARNING LIGHT ILLUMINATED. THE VEHICLE WAS NOT TAKEN TO A DEALER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROVIDED A CASE NUMBER. THE FAILURE MILEAGE WAS APPROXIMATELY 99,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
NHTSA complaint #11396425 — an unverified report by a vehicle owner.
Milwaukee, WI
SUSPENSION
TL* THE CONTACT OWNS A 2012 BUICK LACROSSE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V674000 (SUSPENSION) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
NHTSA complaint #11394842 — an unverified report by a vehicle owner.
at 235,000 milesWashington, DCCrash
SUSPENSION
I WAS DRIVING MY CAR DOWN A INTERSTATE HIGHWAY WHEN ALL OF A SUDDEN THE STABILITY TRACK CAN ON MY DASH AND THE CAR FREAKED OUT AND BREAKED REALLY HARD ! I STATED TO SPIN OUT AND THEN A LOUD CRACK THE LOWER CONTROL ARM BROKE ON THE REAR RIGHT SIDE . WE ALMOST REALLY LOST OUR LIVES! THIS IS THE 12 TIME THIS HAS HAPPEN AND THE MECHANICS TELL ME NOTHING IS WRONG THEY CAN SEE!! I'M TAKING IT TO BUICK TO SEE WHAT THEY SAY THIS SHOULD BE RECALLED ASAP! SOMEBODY WILL GET SEVERELY HURT SOON OMG
NHTSA complaint #11342049 — an unverified report by a vehicle owner.
at 84,500 milesLake, MI
SUSPENSION
STABILITY TRACKING LIGHT COMES ON RANDOMLY CAUSES TRANSMISSION TO KICK AND JURK COMES TO A STOP IN TRAFFIC . ELECTRONIC BRAKE LIGHT COMES ON , TELLING TO HAVE SERVICED. TOLD DEALER ABOUT PROBLEM .TOLD THEY COULDN'T FIND PROBLEM RESET COMPUTER. DEALER CODE WAS. PROGRAMED IN AND CONTINUES TO ACT UP OVER AND OVER. WAS TOLD IT WAS A SHORT PROBLEM. TOLD ME THEY RESOLVED THE PROBLEM WITH A USED PUMP IN TRANSMISSION! SORRY TO SAY DIDN'T FIX THE PROBLEM.
NHTSA complaint #11257875 — an unverified report by a vehicle owner.
at 66,938 milesCitrus Heights, CA
SUSPENSION:FRONT:STABILIZER BAR
TL* THE CONTACT OWNS A 2012 BUICK LACROSSE. WHILE DRIVING APPROXIMATELY 4 MPH, THE FRONT SWAY BAR ON THE DRIVER SIDE OF THE VEHICLE FRACTURED. THE VEHICLE WAS TAKEN TO THE DEALER TO BE INSPECTED. THE CONTACT WAS INFORMED THAT THE FAILURE WAS DUE TO WEAR AND TEAR. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 66,938.
NHTSA complaint #10897747 — an unverified report by a vehicle owner.