I am submitting this complaint to report a safety-related issue involving my 2016 Buick Verano. At approximately 112,000 miles, the vehicle experienced a major transmission failure that significantly affected drivability. Shortly thereafter, an airbag warning light illuminated, indicating a potential malfunction of the supplemental restraint system. An independent mechanic advised that the vehicle was no longer safe or economically reasonable to repair due to the transmission failure and the airbag system warning. The cost of transmission repair was estimated between $5,000.00 and $7,000.00. The vehicle could not be safely driven, sold, or repaired, leaving me with an inoperable vehicle and an outstanding loan balance. I am submitting this complaint to ensure this issue is documented and reviewed, as transmission failure combined with an airbag warning presents a serious safety concern. Also, it’s been widely documented by other consumers of having the same problem with the transmission failing prematurely on these type of vehicles as well.
NHTSA complaint #11715188 — an unverified report by a vehicle owner.
Vehicle hesitating when attempting to accelerate. No power or minimal momentum when pressing on gas pedal. Transmission control module would randomly drop out and loose communication at the same time the body control module thought the vehicle was in park. It would lock and unlock the doors multiple times and the car would jerk uncontrollably. Extremely unsafe while mobile. Issue first occurred randomly summer of 2023 and has progressively gotten worse. Now it occurs at least once every 2 weeks.
NHTSA complaint #11660232 — an unverified report by a vehicle owner.
Car keeps stalling and the service power steering warning comes on the dash as well as the service air bag. Then the car speed drops to around 20 mph and won’t go any faster and then when you stop at a stop sign or something the car acts like it doesn’t want to go
NHTSA complaint #11655643 — an unverified report by a vehicle owner.
Engine is known for bad piston rings and a poor emission ventilation system causing extreme engine pressure, blowback, and oil consumption. Engine stalled due to NO oil in it. No oil warning light appeared. Almost ran over two pedestrians as my car would not brake quickly enough as there was no power to any of the systems. And now I have to pay well over $6,000 to repair it? I JUST had my oil changed 5 days ago.
NHTSA complaint #11653419 — an unverified report by a vehicle owner.
I have included here copies of correspondence between myself and General Motors relating to an issue with my 2014 Buick Verano. As stated in the emails, after some online research, I found that there was actually a class action lawsuit pending in the court with regard to the issue I was having. I did reach out to the attorneys office handling the class action suit and received an auto-reply that they received my message, but nothing further. What I find very disturbing is that in one google search, I found multiple articles and forums as well as two class action lawsuits that address the very issue of excessive oil consumption and General Motors has not done anything to address this issue with vehicle owners. At the very least, a TSB should have been issued to make owners aware of this issue so they could address it properly. There continues to be many posts by people still experiencing this problem which is unacceptable. The issue has caused unnecessary wear and tear on my car and many costly repairs. My car continues to have issues that may have been caused by the initial PVC problem.
NHTSA complaint #11647954 — an unverified report by a vehicle owner.
Newly purchased delivery of 2014 Buick Verano. from Auto Deal Makers in Chantilly, Va. Not even 5 miles driven, car was hesitant at 20mph, felt like it was going to stall out at 40mph, my left upper lip started tingling, my kids felt sick as we all experienced a heavy taste & smell of burnt oil in the cabin of the car. Two hours later my kids & I still could not get the taste of burnt oil off our tongues and back of our throats even after eating. Contacted GM & Chevy although they are fully aware of the defect they refuse to accept responsibility. The tingling has now reached my chin as though my children and I have been affected by some form of toxic chemical poisoning. This was the first time I ever drove my newly purchased vehicle, and have been poisoned myself & my kids by the toxic fumes the car is emitting. Total recalls should be done, and full compensation to consumers. GM & Chevy are fully aware of the defects and should be held responsible and accountable for the dangerously hazardous fumes that they are knowingly allowing unsuspecting consumers to become victims of their neglect and found guilty of all laws created to protect consumers, and the environment for these defective vehicles and found guilty pursuant to any and all Lemon Laws pertaining to aforementioned toxic chemical exposure. All of these makes/models that have similar issues should be recalled immediately for the safety and health of the consumers, and the environment.
NHTSA complaint #11635016 — an unverified report by a vehicle owner.
Vehicle is consuming oil at an excessive rate (with still less than 70000 miles on the odometer) and I have had to keep a close watch on the levels. It is burning a quart right now about every 1400 miles and the problem is only likely to get worse with time. This could cause the engine to fail or catch fire while operating the vehicle, which is quite dangerous, especially at interstate speeds or on mountain roads. Buick has not issued a recall, and yet there is a service bulletin dating from 2016 (Bulletin No.: 13-06-01-003H). I have also read many complaints from other Verano owners about this problem. An engine is one of the most expensive parts of any vehicle, and if Buick will not voluntarily recall this model year to make the needed repairs, the NTSB ought to take a hand in getting a recall of affected vehicles. I don't want to risk my life on the road if this engine fails while the vehicle is in operation.
NHTSA complaint #11613214 — an unverified report by a vehicle owner.
On 2 separate occasions, I have gone through 4 quarts of oil in 2000 miles. No leaks as verified by mechanic. Just excessive burn. The check oil light does not come on to warn you and says I still have 50% oil life but almost bone dry.
NHTSA complaint #11590837 — an unverified report by a vehicle owner.
My Buick Verano keeps running out of oil despite consistent oil changes. It ran out of oil, 3000 miles before my next oil change was due. There are many reports online of other owners of the same vehicle having the same issue. Recently, my car cut off in the middle of the street Without any warning due to no oil in the engine. The low oil warning light never came on. This is the second time that this has occurred. The first time the mechanic just said it was low on oil. Now my car will not restart. Again my next oil change was not due for another 3000 miles.
NHTSA complaint #11528178 — an unverified report by a vehicle owner.
My 2014 Buick Verano, that I have owned for several years now, is consuming oil at an alarming rate. The problem is that the manufacturer put a PCV valve into the engines intake manifold that gets clogged and produces too much pressure. With the pressure being so high, it forces oil into the air intake breather box and up through the throttle body and gets burnt off. If the oil pressure gets too high, the additional risk is that the rear main seal may get blown. Because of this, I have to continuously check for proper engine oil level, and even while doing that often (weekly), there are times that I find the car needing more than 2 quarts of oil to be put into the engine regardless of how long it has been between oil changes. Additionally, there has never been an oil light or any indicator light showing any trouble at all. GM knows there are problems with these 2.4l engines because they sent letters to some owners of 2012 GMC Terrains with the same problems. As there are still many Buick Veranos and other vehicles on the road sharing the same engine, I believe that GM should still be held responsible for repairing a known problem. I have not taken this to the dealer for this problem, as I have read many other accounts of people being charged diagnosis fees with $5000 plus repair bills for this issue.
NHTSA complaint #11524474 — an unverified report by a vehicle owner.
The PCV orifice that is located inside the intake manifold is known to clog due to a manufacture defect, which then produces high pressure inside the crankcase. The pressure then forces high amounts of oil through the valve cover orifice into the intake breather box. The oil then fills up inside and get into the engine air filter and throttle body. The high amounts of oil being sucked into the intake will leave the engine running with zero oil, thousands of miles before a oil change is due. This would obviously destroy the engine if oil is not added regularly. There is also a high risk of the rear main seal blowing due to the high pressurization of the crankcase. This is a very known defect and without a question, needs to be issued as a recall.
NHTSA complaint #11519487 — an unverified report by a vehicle owner.
The contact owns a 2013 Buick Verano. The contact stated that while operating the vehicle, there was a knocking sound coming from the engine. Upon inspection, it was the discovered that the engine oil level was extremely low, although the oil had recently been changed. The cause of the failure was not yet determined. The local dealer was notified of the failure, but no assistance was offered. The manufacturer was not contacted. The contact stated that there was an unknown TSB to address the failure. The failure mileage was 70,000.
NHTSA complaint #11519094 — an unverified report by a vehicle owner.
Car has had excessive oil consumption since start. Easily consuming 1-2 quarts of oil on monthly basis. Had timing chains replaced at 75000 miles. Car suddenly stopped without warning 1/16/23 and completely shut off while driving. Now, at 170000 miles the engine is blown, due to chains loosening, and valves getting bent and scattered.
NHTSA complaint #11504036 — an unverified report by a vehicle owner.
My car started burning an excessive amount of oil this caused my car to die with no engine warning while driving. My mechanic found it to be completely out of oil. The car only has 67000 miles on it and now I have to constantly put oil in the car. It does not leak it just burns oil. I just drove 400 miles and when I got to my destination my car was completely out of oil again. My motor is not going to last if this keeps happening.
NHTSA complaint #11485476 — an unverified report by a vehicle owner.
2.4L LEA engine is burning an excessive ammount of oil. Roughly 2L of oil has been burnt within a week. Upon contacting a dealer about the issue, the issue is known and has been recalled for other GM makes of the same year with the same engine model. The engine will start knocking and then stop running, no matter if the vehicle is driving.
NHTSA complaint #11485395 — an unverified report by a vehicle owner.
I purchased this used vehicle in March 2022 $8500 cash. I have had problems with oil consumption since I purchased. The car stalls and turns off when the oil is low. I am literally putting a quart of oil in the car every 40-50 miles. I have 6 children to get to school and I also work. At this time I can't afford another vehicle so I'm hoping that others come forth so this car can be recalled or fixed. Life is hard enough
NHTSA complaint #11485061 — an unverified report by a vehicle owner.
The contact owns a 2012 Buick Verano . The contact stated there was an abnormal odor of fuel entering through the vents. In addition, while driving, there was an abnormal very loud knocking noise. The contact noticed that there was oil or fuel leaking from the injection system. The TPMS warning light was illuminated. The vehicle was taken to the local dealer but it was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 120,000.
NHTSA complaint #11478617 — an unverified report by a vehicle owner.
The contact owns a 2013 Buick Verano. The contact stated that while driving at 60-65 MPH, the vehicle lost all power with no warning. The contact was able to restart the vehicle after a minute. The vehicle was not taken an independent mechanic or dealer to be diagnosed or repaired. The contact stated that prior to the failure, the vehicle was taken to an independent mechanic due to the fact that there were abnormal noises coming from the engine compartment. The contact stated that she was informed that the camshaft sensor, crankshaft sensor, timing cover set, timing chain kit, and valve cover gasket needed to be replaced. The contact stated that the vehicle was repaired and an oil change was completed. The contact stated that the vehicle had lost motive and electrical power several times while driving. The manufacturer was not made aware of the failure. The contact stated that she researched the failure online and discovered that there was an issue with the 2013 Buick Verano. The approximate failure mileage was unknown.
NHTSA complaint #11476919 — an unverified report by a vehicle owner.
Technical Service Bulletin #13-06-01-003H (TSB 003H) in regards to GM’s 2.4L engines & excessive oil consumption. (https://static.nhtsa.gov/odi/tsbs/2016/MC-10116880-9999.pdf) This release not only concedes a persistent issue found in at least six GM models, but more importantly fails to acknowledge the serious and fatal risks as a result of the Oil Consumption Defect. As a direct result of GM's known defect, I was left in a dangerous situation. I crossed a divided residential street, engine stalled and the vehicle turned off, stranded in the middle. It is not unreasonable to imagine other similar situations occurring, leaving people directly susceptible to serious injury or death. Here, the dipstick was completely dry. It took two quarts before any oil appeared on the dipstick. The oil light did not illuminate and I was approximately 1500 miles from my next scheduled oil service. The diagnosis: pistons excessively worn from lack of oil, engine failure. My situation is not unique. https://www.carcomplaints.com/Buick/Verano/2012/engine/engine.shtml Sanchez et al v. General Motors LLC, found in favor of the plaintiffs. The issue: the Oil Consumption Defect, found in 2010-13 Equinox & Terrain, both vehicles listed on TSB 003H with the 2012 Verano. https://www.classaction.org/media/sanchez-et-al-v-general-motors-llc.pdf The primary cause: faulty piston rings and defective crankcase ventilation system, leading to excessive oil consumption. The oil monitoring systems are defective. “Reliance on the [system] instead encourages owners to drive with a false sense of security.” “Problems include, but are not limited to: unanticipated engine shutdowns, engine stalls.” “[This] is a substantial safety concern because [failure]… cannot be reasonably anticipated or predicted.” To allow GM to ignore this documented and persistent issue, without further investigation, would be a failure carry out the NHTSA’s core duty: to save lives and prevent injuries. Thank you.
NHTSA complaint #11468706 — an unverified report by a vehicle owner.