39 of the
396 complaints about the 2005 Cadillac CTS are about the
electrical system — 10% of everything
reported for this model year.
Half of the failures with a mileage on record happened before
69,008 miles.
The contact owns a 2005 Cadillac CTS. The contact stated while driving approximately 45 MPH, the SRS warning light illuminated. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The contact related the failure to NHTSA Campaign Number: 14V394000 (Electrical System). The approximate failure mileage was 118,000.
NHTSA complaint #11465419 — an unverified report by a vehicle owner.
Antigo, WI
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2005 CADILLAC CTS. THE CONTACT STATED WHILE DRIVING 35 MPH, THE VEHICLE BEGAN TO MAKE AN ABNORMAL NOISE AND THE VEHICLE INDEPENDENTLY DECELERATED. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO WAS UNABLE TO DUPLICATE THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. A DEALER WAS NOT CONTACTED. THE MANUFACTURER HAD BEEN INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.
NHTSA complaint #11403487 — an unverified report by a vehicle owner.
Salinas, CA
ELECTRICAL SYSTEM
I WENT TO CADILLAC TO GET THE RECALL FIXED THEY SAID IT WAS CLOSED OUT AND COULDN'T FIX IT AND NOW I CAN'T SMOG MY CAR AND I CAN'T TELL IF I HAVE GAS OR NOT AND I'M SCARED TO DRIVE IT WITHOUT GETTING THE FUEL PUMP FIXED
NHTSA complaint #11300281 — an unverified report by a vehicle owner.
at 149,656 milesHuber Heights, OH
ELECTRICAL SYSTEM
AIRBAG ON NO PASSENGER AIRBAG. LIGHTS INSIDE WORK SOMETIMES. CAR WAS MOVING.
NHTSA complaint #11252407 — an unverified report by a vehicle owner.
Detroit, MI
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2005 CADILLAC CTS. THE CONTACT STATED THAT THE KEY WOULD NOT RELEASE FROM THE IGNITION. THE CONTACT CALLED GENESIS CADILLAC (19900 E 9 MILE RD, ST CLAIR SHORES, MI 48080, (586) 772-8200) AND WAS INFORMED THAT AN UNKNOWN RECALL WAS ISSUED, AND THE VEHICLE COULD BE REPAIRED WITHOUT BRINGING THE VEHICLE IN TO BE SERVICED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS UNKNOWN.
NHTSA complaint #11232089 — an unverified report by a vehicle owner.
Fontana, CA
ELECTRICAL SYSTEM
NOT DRIVABLE
NHTSA complaint #11219266 — an unverified report by a vehicle owner.
at 124,000 milesSummerville, SCCrash
ELECTRICAL SYSTEM
PER REPORT TJE SUSPENSION SYSTEM AND AORBAG RECALL. WHEN I PURCHASED VEHICLE, INFORMATION WAS WARRANT TO ME. I TOTAL LOSS MY CAR DUE TO SUSPENSION AND AXLE MALFUNTION. IT CAUSED ME TO HIT A CURB. I COULD NOT GAIN CONTROL.
NHTSA complaint #11082624 — an unverified report by a vehicle owner.
at 67,581 milesJackson, MS
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2005 CADILLAC CTS. WHEN ATTEMPTING TO START THE VEHICLE, ALL OF THE INSTRUMENT PANEL GAUGES WERE ILLUMINATED AND THE VEHICLE WOULD NOT START. THE KEY BECAME STUCK IN THE IGNITION AS WELL. THE DEALER (BARKSDALE CADILLAC: 700 ADCOCK DRIVE, RIDGELAND, MS 39157) INFORMED THE CONTACT THAT THE VEHICLE WOULD HAVE TO BROUGHT TO THEM. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 67,581.
NHTSA complaint #11072528 — an unverified report by a vehicle owner.
Sacramento, CA
ELECTRICAL SYSTEM
SECURITY THEFT SYSTEM ACTIVATED AND WON'T TURN OFF CAUSING THE GAS METER AC UNIT POWER STEERING TO NOT WORK. TOOK IT TO THE GM DEALER AND THEY COULD NOT FIGURE OUT THE PROBLEM
NHTSA complaint #11025211 — an unverified report by a vehicle owner.
at 69,008 milesConnellsville, PA
ELECTRICAL SYSTEM
TAKATA AIRBAGS. AIRBAG LIGHT STAYS ON. PER TROUBLE CODS THE PROBLEM IS RELATED TO THE PASSINGER SIDE SEAT.
NHTSA complaint #11012301 — an unverified report by a vehicle owner.
Kyle, TX
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2005 CADILLAC CTS. THE CONTACT STATED THAT THE FRONT DRIVER AND PASSENGER SIDE SEAT BELTS FAILED TO FUNCTION PROPERLY. IN ADDITION, THERE WERE INTERNAL ELECTRICAL FAILURES ON THE DRIVER'S SIDE FUNCTION PANEL. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES AND INDICATED THAT THERE WAS NO RECALL TO ADDRESS THE ISSUES. THE FAILURE MILEAGE WAS NOT AVAILABLE.
NHTSA complaint #10981321 — an unverified report by a vehicle owner.
at 20,000 milesKnoxville, TN
ELECTRICAL SYSTEM
WHILE DRIVING 30-40 MPH OVER A WASHBOARD SURFACE, ALL ELECTRICAL ACCESSORIES WENT BLANK. THE CAR CONTINUED ON IN A DRIVABLE CONDITION, BUT WINDOWS FOGGED UP. ELECTRIC RETURNED AFTER STOPPING AND RE-STARTING. PROBLEM HAS NOT RETURNED. HAVE NOT BEEN ABLE TO RECREATE THE CONDITION. THE IGNITION KEY HAS THE INSERT INSTALLED. WONDERING IF THE IGNITION SWITCH IS FAILING LIKE OTHER GM PRODUCTS OF THIS ERA.
NHTSA complaint #10943962 — an unverified report by a vehicle owner.
at 160,000 milesEdenton, NC
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2005 CADILLAC CTS. THE CONTACT STATED THAT THE KEY WOULD NOT TURN OVER TO START THE VEHICLE. THE VEHICLE STALLED SEVERAL TIMES WITHOUT WARNING, INCLUDING WHILE DRIVING OVER A RAILROAD TRACK. THE CONTACT RECEIVED ASSISTANCE FROM A PASSERBY TO PUSH THE VEHICLE OVER THE RAILROAD TRACKS. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS DIAGNOSED THAT THERE WAS A WIRE THAT FRACTURED. THE WIRE, IGNITION SWITCH RELEASE, AND ECM HARNESS WERE REPLACED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V394000 (ELECTRICAL SYSTEM). THE MANUFACTURER PROVIDED NO SOLUTION. THE APPROXIMATE FAILURE MILEAGE WAS 160,000. UPDATED 10/18/16*LJ
NHTSA complaint #10899768 — an unverified report by a vehicle owner.
at 91,000 milesAbbeville, SC
ELECTRICAL SYSTEM
I CANNOT UNLOCK THE IGNITION SYSTEM TO REMOVE THE KEY, I BELIEVE THERE IS A RECALL ON THIS MODEL TO REPLACE THE IGNITION SWITCH. SO WHAT SHOULD I DO?
NHTSA complaint #10893703 — an unverified report by a vehicle owner.
at 98,000 milesRED OAK, TX
ELECTRICAL SYSTEM
TAKATA RECALL-NOT NOTIFIED OF AIRBAG RECALL. RECALL WITHDRAWN DECEMBER 2014. MARCH OF 2015 MY PASSENGER AIRBAG LIGHT CAME ON. TOOK TO MY CERTIFIED GM MECHANIC, CHECKED IT OUT AND SENT ME TO CHUCK FAIRBANKS (DEALER) BECAUSE OF RECALL. THIS IS WHEN I WAS TOLD THE RECALL HAD BEEN WITHDRAWN. I HAVE BEEN SEARCHING FOR HELP WITH THIS DANGEROUS MATTER SINCE. I NEED MORE INFORMATION ON WHO AND WHAT TO DO REGARDING GETTING THE SERVICES NEEDED. IT IS NO LONGER A SAFE CAR FOR ME TO HAVE A PASSENGER WITH ME. I DID CALL CADILLAC CUSTOMER SERVICE AND THEY SAID THEY COULD DO NOTHING ABOUT IT. I AM NOT FINANCIALLY ABLE TO MAKE THIS REPAIR, RETIRED, ELDERLY AND ON SS. CAN YOU PLEASE ADVISE ME WHERE AND WHAT TO DO NEXT? I HAVE OWNED CADILLACS SINCE 1985 AND NEVER ENCOUNTERED NOT BEING NOTIFIED OF RECALLS. PLEASE NOTIFY ME OF ANY ASSISTANCE YOU MAY BE ABLE TO ADVISE ME OF AT P. O. BOX 220, RED OAK, TX 75154. I HAVE TROUBLE WITH MY E-MAIL AND AT&T HAS SCREWED UP MY TELEPHONES. THIS IS IMPORTANT TO ME AND I WANT TO BE SURE I RECEIVE YOUR RESPONSE. I AM NOT VERY COMPUTER SAVY AND MY COMPUTER IS QUITE OLD. THANK YOU FOR ANY ASSISTANCE YOU CAN GIVE ME.
NHTSA complaint #10846294 — an unverified report by a vehicle owner.
at 95,000 milesNewport News, VA
ELECTRICAL SYSTEM
VEHICLE WAS STATIONARY USED KEY TO UNLOCK DOORS. ONCE VEHICLE WAS STARTED A MESSAGE DISPLAYED ON THE SCREEN TO "SERVICE THEFT SYSTEM" AND GUAGES IN VEHICLE NO LONGER WORKED. I WAS AT A STORE WHEN THIS HAPPENED SO I PRECEED WITH MY TRIP AS I STARTED DRIVING CAR WAS HESITATING TO DRIVE, I THEN PULLED OVER AND TURNED THE CAR OFF... KEY WAS STUCK IN IGNITION AND CAR WOULD NO LONGER START...
NHTSA complaint #10821142 — an unverified report by a vehicle owner.
at 141,092 milesHouston, TX
ELECTRICAL SYSTEM
THE IGNITION IS HAVING A BREAK DOWN.THE KEY KEEPS GETING STUCK IN THE IGNITION, WHEN THE KEY DOES FINALLY COME OUT OF THE IGNITION, AS I GO TO PUT THE KEY BACK INTO THE IGNITION TO START THE CAR THE KEY GETS STUCK AT ONE POSITION IN THE IGNITION AND WILL NOT RESPOND TO START THE CAR.
NHTSA complaint #10759543 — an unverified report by a vehicle owner.
at 119,000 milesPortsmouth, VA
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2005 CADILLAC CTS. THE CONTACT STATED THAT THE VEHICLE JERKED BACKWARD AND WOULD NOT ACCELERATE. THE CONTACT SHUT OFF THE VEHICLE AND ONCE RESTARTED, THE FAILURE RECURRED. THE VEHICLE WAS TOWED TO A REPAIR SHOP WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION NEEDED TO BE REPLACED. ADDITIONALLY, THE CONTACT STATED THAT THE KEY WOULD BECOME STUCK IN THE IGNITION SWITCH OR WOULD BE DIFFICULT TO REMOVE. THE POWER WINDOWS ALSO FAILED AND WOULD OPEN AND CLOSE INDEPENDENTLY, AS WELL AS THE RADIO BECOMING INOPERABLE. THE VEHICLE WAS TOWED TO AN AUTHORIZED DEALER, WHO DIAGNOSED THAT THE TRANSMISSION AND THE IGNITION SWITCH NEEDED TO BE REPLACED. THE IGNITION SWITCH WAS REPLACED BUT NOT THE TRANSMISSION. THE CONTACT LATER DISCOVERED THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN ID NUMBER: 14V394000 (ELECTRICAL SYSTEM) THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 119,000.
NHTSA complaint #10672471 — an unverified report by a vehicle owner.
Grayson, GA
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2005 CADILLAC CTS. THE CONTACT RECEIVED A NOTIFICATION FOR RECALL NHTSA CAMPAIGN NUMBER: 14V394000 (ELECTRICAL SYSTEM). HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
NHTSA complaint #10643551 — an unverified report by a vehicle owner.
at 149,497 milesMonticello, GA
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2005 CADILLAC CTS. THE CONTACT STATED THAT THE VEHICLE FAILED TO START AND ONLY STARTED AFTER NUMEROUS ATTEMPTS. THE FAILURE WAS NOT DIAGNOSED NOR WAS THE VEHICLE REPAIRED. THE CONTACT RECEIVED A NOTIFICATION FOR RECALL NHTSA CAMPAIGN NUMBER: 14V394000 (ELECTRICAL SYSTEM); HOWEVER, THE PART WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 149,497.
NHTSA complaint #10643693 — an unverified report by a vehicle owner.
Chesterfield, VA
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2005 CADILLAC CTS. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V394000 (ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 11/21/14*CN UPDATED 8/13/2015
NHTSA complaint #10643312 — an unverified report by a vehicle owner.
Raleigh, NC
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2005 CADILLAC CTS. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V394000 (ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
NHTSA complaint #10641046 — an unverified report by a vehicle owner.
Ashfield, NC
ELECTRICAL SYSTEM:IGNITION:SWITCH
TL* THE CONTACT OWNS A 2005 CADILLAC CTS. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 14V394000 (ELECTRICAL SYSTEM:IGNITION: SWITCH) AND STATED THAT THE PARTS WERE NOT AVAILABLE TO REPAIR THE VEHICLE. THE DEALER WAS UNCERTAIN WHEN THE PARTS WOULD BECOME AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
NHTSA complaint #10640720 — an unverified report by a vehicle owner.
Tulsa, OK
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2005 CADILLAC CTS. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V394000 (ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
NHTSA complaint #10640471 — an unverified report by a vehicle owner.
Clarkesville, GA
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2005 CADILLAC CTS. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V394000 (ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
NHTSA complaint #10638691 — an unverified report by a vehicle owner.
at 40,210 milesWest Deptford, NJ
ELECTRICAL SYSTEM
THE ENGINE LIGHT FLASHES ON FOR 2 SECONDS, THEN THE CAR DECELERATES FOR SECONDS, AND THEN ALL IS OKAY. THIS MAY HAPPEN SEVERAL TIMES IN A ROW WITHIN 5 TO 10 MINUTES. WE FIRST HAD THE BATTERY AND ALTERNATOR REPLACED, AS SUGGESTED. THEN THIS HAPPENED 4 MORE TIMES, WHEREAS WE TOOK IT TO A DEALER WHO COULD NOT FIND ANYTHING WRONG. IT'S HARD TO FEEL SAFE WHILE DRIVING THIS VEHICLE AS IT'S HAPPENED AT MAJOR INTERSECTIONS AND ALSO IN HEAVY TRAFFIC.
NHTSA complaint #10572688 — an unverified report by a vehicle owner.
at 78,000 milesBrea, CA
ELECTRICAL SYSTEM
THE INSTRUMENT PANEL STOPPED OPERATING, DIFFERENT MECHANICS COULD NOT LOCATE PROBLEM, CADILLAC DEAL WANTED 200.00 JUST TO REVIEW. SEVERAL OWNERS OF SAME MOCEL HAVING SAME PROBLEM. DEALEARS REFUSE TO CORRECT OR EVEN LOOK AT THE CAUSE WITHOUT CUSTOMERS PAYING FOR SERVICE CALL. THIS SEEMS TO BE A COMMON PROBLEM WITH THIS CAR, AS OTHERS HAVING SAME PROBLEM. I HAVE BEEN TOLD IT'S FAULTY ELECTRICAL CLUSTER IN INSTRUMENT PANEL AND CAR IS NOW OUT OF WARRENTY, BUT WAS WITHING WARRANTY AT TIME OF OCCURANCE, I FAILED TO TAKE TO DEALER IN TIMELY MANNER. CAN ANYTHING BE DO NE ABOUT THIS. I NOW HAVE 87,000 MILES ON CAR.
NHTSA complaint #10568038 — an unverified report by a vehicle owner.
at 48,392 milesPrinceton, NC
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2005 CADILLAC CTS. THE CONTACT STATED THAT THE LIGHTS ON THE INSTRUMENTAL PANEL BECAME ABNORMALLY DARK, THE FUEL GAUGE FAILED TO READ THE FUEL LEVEL AND THE KEY COULD NOT BE RELEASED FROM THE IGNITION. THE VEHICLE WAS TAKEN TO THE DEALER, WHO INSPECTED THE VEHICLE AND ADVISED THE CONTACT THAT THE SECURITY SYSTEM FAILED AND COULD POSSIBLY CAUSE THE VEHICLE TO STALL. THE MANUFACTURER WAS ALSO CONTACTED AND ADVISED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER 06V020000 (FUEL SYSTEM, GASOLINE) THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 48,392.
NHTSA complaint #10549040 — an unverified report by a vehicle owner.
I WAS DRIVING HOME FROM WORK WHEN THE SECURITY LIGHT CAME ON THE DASH AND A "SERVICE ANTI THEFT SYSTEM" MESSAGE CAME ON THE RADIO. THE ENTIRE DASH QUIT WORKING, RADIO WENT OFF, POWER STEERING STOPPED WORKING AND I WAS DRIVING WITHOUT KNOWING HOW FAST I WAS GOING OR WHAT WAS GOING ON. AFTER I GOT THE CAR HOME AND PARKED IT, I SHUT IT OFF AND CAME INSIDE. WHEN I WENT OUT THE NEXT MORNING TO START IT, NOTHING HAPPENED. THE DASH LIGHTS UP, EVERYTHING WORKS BUT THE GAS GAUGE AND TEMPERATURE GAUGE, BUT THE CAR DOESN'T START OR EVEN ATTEMPT TO TURN OVER. THE SECURITY MESSAGE AND SERVICE AIR BAG MESSAGE SHOWS ON THE RADIO. I WAS TOLD THAT IT MAY BE THE KEY SO I PURCHASED A NEW ONE FROM MOSES CADILLAC AND ATTEMPTED IT BUT A NEW MESSAGE CAME UP "IGNITION START DISABLED, REMOVE KEY." I CAN'T DO ANYTHING WITH IT, THE ENTIRE CAR IS LOCKED UP AND WON'T START SO I CAN'T EVEN GET IT TO THE DEALER TO BE LOOKED AT. WHEN YOU'RE IN IT AND TURN THE KEY ON ALL THE DOORS LOCK, YOU CAN HEAR THE FUEL PUMP START, AND NOTHING ELSE. THE KEY LOCKS ITSELF INTO THE IGNITION, I HAD TO ACCESS THE MANUAL RELEASE TO GET IT OUT OF THE CAR.
NHTSA complaint #10498438 — an unverified report by a vehicle owner.
at 71,000 milesCarmel, INCrash1 injured
ELECTRICAL SYSTEM
4/12/2010 - I WAS SLOWING DOWN PREPARING TO TURN INTO MY DEVELOPMENT WHEN ANOTHER DRIVER RAN A STOP SIGN. THE OTHER DRIVER WAS GOING APPROXIMATELY 20 MPH, SHE STATED THAT SHE DID NOT SEE MY CAR, BUT SAW THE ONCOMING CARS AND THE CARS BEHIND ME SO SHE DIDN'T PREPARE TO STOP AT THE STOP SIGN. SHE WAS TRYING TO BEAT THE ONCOMING VEHICLES AND THE TRAFFIC BEHIND ME AGGRESSIVELY ACCELERATING AND IMPACT WAS MY DRIVER'S SIDE FRONT DOOR. WE BOTH HAD OUR SEAT BELTS ON, HER AIR BAGS DEPLOYED, MINE DID NOT. HER CAR WAS TOTALED. THE IMPACT WAS JUST LIKE A WRECKING BALL COMING OUT OF NOWHERE. THE IMPACT WAS SO THAT MY STRUTS HAD TO BE REPLACED. I HAD SUSTAINED TRAUMATIC BRAIN INJURY (TBI) AND I'M STILL RECOVERING, THAT IS WHY IT'S TAKEN THIS LONG TO SUBMIT A COMPLAINT. MY CAR WAS TOWED TO THE CADILLAC BODY SHOP FOR THE BODY WORK AND TUTWILER WAS TO TAKE CARE OF THE MECHANICAL ISSUES. WHEN I PICKED UP MY CAR AT TUTWILER CADILLAC THEY WOULD NOT PROVIDE ME ANY OF THE PAPERWORK FOR THE REPAIRS OR ANYTHING IN WRITING AS TO WHY THE AIR BAGS DID NOT DEPLOY, I WAS TOLD THAT THE ITEMIZED RECEIPT WOULD GO TO HER INSURANCE COMPANY SINCE THEY WERE PAYING FOR THE WORK TO BE DONE. THE CHIROPRACTOR BILL WAS IN EXCESS OF 7,000.00 AND MY MEDICAL (STILL RECOVERING) BUT HAS EXCEEDED WELL OVER 40,000.00. THE ELECTRICAL ISSUES, BAD RADIO, CARPET, BELL HOUSING LEAK, EXHAUST SYSTEM, GAS GAUGE SHOULD HAVE ALL BEEN REPAIRED UNDER WARRANTY WHEN I TOOK THE CAR IN ON 1/5/2009 WHILE THE CAR WAS STILL UNDER WARRANTY. I WAS NOT AWARE OF THE AIR BAG ISSUE NOT DEPLOYING UNFORTUNATELY UNTIL THE ACCIDENT IN APRIL OF 2010.
NHTSA complaint #10477641 — an unverified report by a vehicle owner.