The contact owns a 2009 Cadillac CTS. The contact stated that while driving at various speeds, the vehicle was swaying to the left or the far right without the contact moving the steering wheel. The contact stated that while driving at slower speeds, the vehicle was easier to control. The contact stated the traction control, TPMS, service brake assist, air bags, and service stabili-trak warning lights were illuminated. The vehicle had not been taken to the dealer. The contact became aware of NHTSA Campaign Number: 11V089000 (Suspension) and called the NHTSA Hotline to see if the VIN was included. The contact was informed that the VIN was not included. The vehicle was not taken to the dealer to be diagnosed or repaired. The manufacturer was not informed of the failure. The failure mileage was 150,000.
NHTSA complaint #11641895 — an unverified report by a vehicle owner.
I purchased a Cadillac CTS 3.6, Performance Model, in late 2015 with Pirelli 245/40 R18 Pzero Run Flats as OEM tires. I replaced those tires with the exact same Pzero tires in February, 2019, after 35,250 miles on the OEM tires. I never had a problem with the OEM tires, and expected a similar driving experience and performance from the replacement Pzeros. To my surprise, the experience from the new replacement tires was completely different from the originals. I complained to the dealer on numerous occasions about the way the replacement tires rode and performed. I had the dealer re-check the front end alignment. I complained to the dealer that the tires lost air pressure to the extent of two psi per week. I complained to the dealer that the tires, as opposed to the driver, steered the car. I was at the Cadillac dealership on December 31, 2021, for a typical oil change and asked the dealer to check the front end alignment. At the time, the car had 48,458 miles on the odometer, and to my surprise, the dealer advised that there was no point in rotating and balancing the tires, or checking the alignment, because the wear on the tires was to the point of being dangerous to drive. Thus with 12,923 miles on these replacement tires, they needed replacement. I immediately complained to he tire dealer about the premature wear of the Pzero tires, They examined the tires, and agreed that there was obviously a defect resulting in the premature wear, and would file a claim with Pirelli on my behalf. I’ve heard nothing from them to date. As evidenced by the above information, please consider this a claim on my behalf, for tire defects in the Pzero tires, causing dangerous driving conditions, and premature wear shortening the life of the tires. The remaining life of the Pzero tires, the mileage shortened by the defects, amounts to $xxx, prorated, and herewith being claimed. THIS IS AN EXCERPT FROM A LETTER TO PIRELLI N.A. FURTHER INFO CAN BE FURNISHED ON REQUEST.
NHTSA complaint #11455710 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS A 2014 CADILLAC CTS EQUIPPED WITH PIRELLI ZERO RUN FLAT TIRES (NA), SIZE: 235/55ZR17 (NA). THE CONTACT STATED THAT THE FRONT TIRE EXPERIENCED BLISTERS ON THE SIDEWALL. THE CONTACT STATED THAT THE FAILURES OCCURRED AFTER HITTING POTHOLES AT VARIOUS SPEEDS. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS CONFIRMED THAT THE TIRE WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE FAILURE OCCURRED APPROXIMATELY EIGHT TIMES. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE DOT NUMBER AND VIN WERE UNKNOWN. THE VEHICLE FAILURE MILEAGE WAS APPROXIMATELY 43,000. THE TIRE FAILURE MILEAGE WAS 5,000.
NHTSA complaint #10956487 — an unverified report by a vehicle owner.
2014 CADILLAC CTS. CONSUMER WRITES IN REGARDS TO FOUR FLAT TIRES DUE TO LOW PROFILE WHEELS.*SMD THE CONSUMER BELIEVED IN ORDER TO ELIMINATE THE PROBLEM, CADILLAC NEEDS TO REPLACE THE 19 INCH WHEELS AND TIRES WITH 18 INCH WHEELS AND TIRES THAT CAME EQUIPPED ON THE VEHICLE. THE CONSUMER STATED SHE WAS NEVER INFORMED THE 19 INCH WHEELS AND TIRES WOULD BE SO EASILY DAMAGED, JUST BY DRIVING ON THE HIGHWAY.
NHTSA complaint #10851589 — an unverified report by a vehicle owner.
2014 CADILLAC CTS. CONSUMER WRITES IN REGARDS TO VEHICLE RIGHT FRONT TIRE PRESSURE GAUGE DROPPED TO ZERO WHILE DRIVING AND IT SHOWED THE TIRE NEEDED AIR. *SMD THE CONSUMER STATED ACCORDING TO THE WINDOW STICKER, THE VEHICLE WAS EQUIPPED WITH ALL SEASON RUN FLAT TIRES ALONG WITH A TIRE PRESSURE MONITOR SYSTEM . AFTER TAKING DELIVERY OF THE VEHICLE, SHE LEARNED THE VEHICLE WAS EQUIPPED WITH LOW- PROFILE TIRE. THE CONSUMER BELIEVED A WARNING SHOULD BE PROVIDED WHEN PURCHASING A VEHICLE WITH LOW-PROFILE TIRES, SINCE BUYERS DON'T HAVE THE OPPORTUNITY TO REVIEW THE MANUAL PRIOR TO PURCHASE.
NHTSA complaint #10851588 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNED A 2004 CADILLAC CTS EQUIPPED WITH UNIROYAL TIGER PAW TOURING TIRES, SIZE: 235/55R17 99HM+S (NA). WHILE DRIVING APPROXIMATELY 25 MPH ON SLIGHTLY WET ROADS, THE VEHICLE BEGAN TO HYDROPLANE, DROVE INTO A DITCH, AND CRASHED INTO A TREE. THE VEHICLE'S TIRES FAILED TO GAIN TRACTION IN ORDER FOR THE CONTACT TO GAIN CONTROL OF THE VEHICLE. THE AIR BAGS FAILED TO DEPLOY. THE VEHICLE WAS DESTROYED AND TOWED. A POLICE REPORT WAS FILED. THE CONTACT RECEIVED FACE, ARM, AND BACK INJURIES THAT REQUIRED MEDICAL ATTENTION. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VIN AND DOT NUMBER WERE UNKNOWN. THE APPROXIMATE VEHICLE AND TIRE FAILURE MILEAGE WAS 143,000.
NHTSA complaint #10846100 — an unverified report by a vehicle owner.
MICHELIN PILOT HX MXM4 OEM (ORIGINAL EQUIPMENT) TIRES AT 40,000 MILES HAVE CHUNKS OF TREAD COMING OFF BOTH OF THE FRONT TIRES (THE FORM DOES NOT PERMIT NOTING MORE THAN A SINGLE TIRE BUT IT IS BOTH FRONT TIRES) OF A WELL-MAINTAINED, DEALER MAINTAINED (UNDER WARRANTY AND THEN UNDER GM PROTECTION PLAN EXTENDED WARRANTY) ONE-OWNER VEHICLE. INTERNET SEARCH SHOWS THIS IS WIDESPREAD PROBLEM AND THAT MICHELIN ACKNOWLEDGED A MANUFACTURING DEFECT IN THIS TIRE LINE. YET MICHELIN NEVER RECALLED THE TIRES AND MICHELIN REPRESENTATIVE WAS UNCONCERNED WITH THE SAFETY IMPLICATIONS, ONLY DISCUSSING WARRANTY ISSUES NOT THE SAFETY ISSUE WHICH WAS THE BASIS OF MY CALL.
NHTSA complaint #10761258 — an unverified report by a vehicle owner.
2014 CADDY CTS PIRELLI P7 RUN FLAT 255/35/R19 TIRES TRAVELING SOUTH I95 HEADING BACK TO NY FROM CT. TEMP 37 DEGREES CLEAR SKIES. 55-60 MPH. HIT SLIGHT ROAD IMPERFECTION NOT POT HOLE. RF TIRE BLOWS OUT. THIRD TIME THIS HAS HAPPENED.1ST TIME LF TIRE 4600 MILES 3 MON OLD . 2ND TIME @9600 MILES NJ RF AND RR TIRES BOTH BLOW OUT 4 TIRES 10000 MILES . ALL MINOR ROAD IMPERFECTIONS SPEED @55-65 MPH .COST @ $ 500.00 PER TIRE OUT OF POCKET COST. TIME WASTED AT DEALER . WAGE LOSE MISSING WORK. $2000.00 PLUS. EACH TIME DEALER STATES ROAD HAZARD NOT GM PROBLEM. FIRST TIRE GONE, SAVED TIRES 2/3/AND 4.
NHTSA complaint #10678808 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS A 2010 CADILLAC CTS. THE CONTACT STATED THAT THE TIRE PRESSURE MONITORING SYSTEM SENSOR LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHO DETERMINED THAT THE AIR PRESSURE IN THE TIRES WAS NORMAL. THE TIRE PRESSURE MONITORING SYSTEM WAS RESET BUT THE FAILURE CONTINUED TO OCCUR. ALSO, THE CONTACT INDICATED THAT WHILE ATTEMPTING TO START THE ENGINE THE ODOR OF FUEL WAS PRESENT INSIDE THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER, WHO DETERMINED THAT THE EXHAUST NEEDED TO BE CLEANED. THE EXHAUST WAS CLEANED BUT THE FAILURE PERSISTED. THE MANUFACTURER WAS NOT NOTIFIED. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 70,000.
NHTSA complaint #10672369 — an unverified report by a vehicle owner.
WHILE IN REVERSE, FRONT STEERING SEAMS TO SKIP. IT FEELS LIKE A 4WD. I TOOK IT TO AN AUTHORIZED DEALER AND THEY TOLD ME IT WAS NORMAL. THEY EVEN SHOWED ME A BULLETIN FROM GM THAT EXPLAINED THE PROBLEM WAS NORMAL AND TO DO NO REPAIRS. AFTER DRIVING 15,000 MILES, IT HAS STEADILY GOTTEN WORSE. I TOOK IT IN AGAIN. AGAIN THEY TOLD ME IT WAS NORMAL. WHILE THERE, THEY TRIED TO SELL ME NEW TIRES BECAUSE MY REAR TIRES ARE BALD. THEY SAID IT WAS FROM HIGH SPEED STARTS. I EXPLAINED THAT A 73 YEAR OLD PERSON(MY WIFE) IS NOT OUT DRAG RACING AND THERE FOR, THEY MUST BE DEFECTIVE TIRES. THEY CONTACTED CONTINENTAL TIRES(THE MAKER OF THE TIRES) WHOM REPLACED THE TIRES, BUT STATED 15 TO 20 THOUSAND MILES ARE AVERAGE FOR THOSE TIRES. AT $500 EACH, I WOULD EXPECT TO GET MORE MILES OUT OF THE TIRES. NOT HAPPY AT ALL.
NHTSA complaint #10448466 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS A 2011 CADILLAC CTS EQUIPPED WITH CONTINENTAL CONTI SPORT TRACK, SIZE 275/40/R19 TIRES. THE CONTACT STATED THAT WHILE STOPPED, A MESSAGE ON THE INSTRUMENT PANEL STATED THAT THE REAR PASSENGER TIRE WAS EXHIBITING LOW AIR PRESSURE THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER AND THE CONTACT NOTICED THAT THERE WAS A LARGE BULGE ON THE SIDEWALL. THE DEALER REPLACED THE TIRE. THE FAILURE RECURRED AT THE SAME TIRE LOCATION APPROXIMATELY ONE YEAR LATER. THE VEHICLE WAS TAKEN BACK TO THE DEALER AND THE TIRE WAS REPLACED. THE FAILURE MILEAGE WAS 7,000. UPDATED03/15/12
NHTSA complaint #10446242 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS A 2005 CADILLAC CTS. THE CONTACT WAS DRIVING 40 MPH WHEN A LOUD RUMBLING WAS HEARD FROM THE FRONT DRIVER SIDE TIRE. THE CONTACT TOOK THE VEHICLE TO THE DEALER WHERE THE DEALER ADVISED THAT THERE WAS NOT A PROBLEM WITH THE TIRES. THE CONTACT CONTINUED TO DRIVE THE VEHICLE WITH THE RUMBLING SOUND. THE VEHICLE WAS TAKEN TOA SECOND DEALER WHO ADVISED THAT THE HUBS WERE MISPLACED ON THE REAR DRIVE WHEEL. THE DEALER WOULD NOT REPLACE THE HUBS AND SUGGESTED THE CONTACT TAKE THE VEHICLE BACK TO THE INITIAL DEALER. THE VEHICLE WAS REPAIRED. THE CONTACT THEN TOOK THE VEHICLE TO A THIRD DEALER AND WAS ADVISED THAT THE VEHICLE WAS UNSAFE TO DRIVE DUE TO THE BENT WHEELS AND THE WORN TIRES. THE CONTACT CALLED THE MANUFACTURER REGARDING THE FAILURE AND THEY STATED THERE WAS NOTHING THEY COULD DO DUE TO ASSIST BECAUSE THE VEHICLE WAS NO LONGER UNDER WARRANTY. THE FAILURE MILEAGE WAS 73,075. UPDATED 12/12/11
NHTSA complaint #10435017 — an unverified report by a vehicle owner.
2007 CADILLAC CTS. CONSUMER STATES PROBLEM WITH OBTAINING A REFUND DUE TO ISSUES WITH VEHICLE UPON TRYING TO TRADE IT IN *TGW CONSUMER WRITES ADDITIONAL CORRESPONDENCE *TGW THE CONSUMER LEARNED THE FRAME WAS DAMAGED AND IT APPEARED THE VEHICLE HAD BEEN SITTING ON BLOCKS AND THERE WAS DAMAGE UNDER THE VEHICLE. THE LOW FLUID LIGHT ILLUMINATED AND THE VEHICLE DID NOT COME EQUIPPED WITH A SPARE TIRE.
NHTSA complaint #10409491 — an unverified report by a vehicle owner.
INCIDENT 1, DRIVING ON MAIN STREET NOT MORE THAN 40 MPH, NO CONSTRUCTION. BLOWN TIRE #1. INCIDENCE #2 2 BLOWN (NOT FLAT) TIRES SAME CAR. 2 TIRES ON R SIDE BLEW SIMULTANEOUSLY. DRIVING ON MAIN STREET UNDERGOING CONSTRUCTION. TIRES PROPERLY INFLATED. IN BOTH INSTANCES, ALL 3 TIRES HAD TO BE REPLACED.
NHTSA complaint #10406257 — an unverified report by a vehicle owner.
I PURCHASED A USED CADILLAC CTS FROM BILL JACOBS IN JOLIET, IL (JEFFERSON ST.) I PAID FOR THE CAR WITH MY TRADE A 07 HUMMER H3 IN PERFECT WORKING ORDER. I WAS ALSO TO RECEIVE PAYMENT IN CASH FROM THE DEALERSHIP FOR THE DIFFERENCE, WHICH TO DATE I HAVE NOT RECEIVED. WITHIN 24 HOURS THE CAR STARTED TO VIBRATE, I CONTACTED THE DEALER PRIOR TO 24 HOURS BEING UP AND NOTIFIED THEM THAT THERE WAS SOMETHING WRONG WITH THE CAR, THAT HAD ALREADY BEEN CERTIFIED BY THE DEALERSHIP MECHANICS. I BROUGHT THE CAR IN FOR SERVICE, AND WAS GIVEN A LOANER. I EXPLAINED TO SEVERAL REPRESENTATIVES THAT I WAS CONCERNED THAT THE CAR WAS NOT RELIABLE AND DID NOT HAVE A GOOD FEELING ABOUT KEEPING THE CAR DUE TO IT BEING CERTIFIED BY A MECHANIC AND STILL HAVING MECHANICAL DIFFICULTIES. THE DEALER OFFERED TO FIX THE VEHICLE, I OBLIDGED. THE SERVICE MANAGER STATED THAT THERE WAS AN ISSUE WITH THE TIRES, POSSIBLY DUE TO THE RIMS BUT HE NEEDED ADDITIONAL TIME TO DETERMINE WHAT THE ISSUE WAS. I SPOKE WITH THE SALES MANAGER AND TOLD HIM THAT MY CONFIDENCE IN HIS DEALERSHIP WAS 0 AND THAT I WANTED TO JUST GIVE THEM THE CADILLAC BACK AND TAKE MY RELIABLE CAR BACK. JOHN THE MANAGER STATED THAT WAS NOT GOING TO HAPPEN. I EXPLAINED TO HIM THAT THE CAR WAS SOLD WITH A MECHANICAL DEFECT AND THAT I HAD NO CONFIDENCE THAT THIS WOULD BE A RELIABLE CAR. I WENT INTO THE DEALERSHIP TODAY (09/11) THE THIRD DAY WITH NO CAR AND EXPLAINED THAT I WAS NOT COMFORTABLE WITH THE DEALERSHIP OR THIER ABILITY TO PROVIDE A RELIABLE CAR TO ME IN THE PRICE RANGE THAT HAD BEEN NEGOTIATED WITH THE PREVIOUS DEAL. THEY OUTRIGHT REFUSED TO GIVE ME MY TRADE IN BACK AND SAID IT WAS TOO LATE. THEY WERE UNWILLING TO SELL IT BACK TO ME AT THE PRICE OF THE DEAL FOR TRADE AND RECOMMENDED I PICK ANOTHER CAR ON THE LOT. AS WAS THE ISSUE WITH MY ORIGINAL VISIT, THERE WAS NO OTHER CAR I WAS INTERESTED IN. I LIKE THE CAR I BOUGHT AND WOULD HAVE BEEN A PLEASED CONSUMER HAD THAT CAR NOT BEEN A DEFECT. I OF COURSE BECAME HYSTERICAL BECAUSE TH.
NHTSA complaint #10355000 — an unverified report by a vehicle owner.