12 of the
339 complaints about the 1997 Cadillac Deville are about the
equipment — 4% of everything
reported for this model year.
Half of the failures with a mileage on record happened before
69,375 miles.
A
12
Complaints
0
Crashes
0
Fires
0
Injuries
Exactly what failed
AIR Conditioner
758.3%
Accessory Scissor/Screw/Bottle Jack/Lift
433.3%
Electrical
18.3%
What owners said
Filed with NHTSA, in their own words.
at 92,000 milesHenderson, NV
EQUIPMENT:APPLIANCE:AIR CONDITIONER
TL* THE CONTACT OWNS A 1997 CADILLAC DEVILLE. WHILE DRIVING OVER A SPEED BUMP, THE TRACTION WARNING LIGHT ILLUMINATED. IN ADDITION, THE AIR CONDITIONER FAILED TO OPERATE. THE FAILURE RECURRED INTERMITTENTLY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VIN WAS NOT INCLUDED IN THE NHTSA CAMPAIGN NUMBER: 97V064000 (SERVICE BRAKES, HYDRAULIC). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 92,000.
NHTSA complaint #10822794 — an unverified report by a vehicle owner.
THIS IS A COPY OF AN EMAIL I SENT TO CADILLAC. CADILLAC DID RESPOND, HOWEVER, THEY ARE NOT PURSUING THIS ISSUE ANY FURTHER. I HAD A VERY DISTURBING EXPERIENCE THIS PAST SATURDAY EVENING, FEBRUARY 15, 2003. MY WIFE AND MYSELF WENT OUT FOR DINNER AND THE RIGHT FRONT TIRE WENT FLAT. IT WAS ONLY 15 DEGREES OUT AND I DECIDED TO CHANGE THE TIRE MYSELF. I LOOSENED THE LUG NUTS, THEN USING THE FACTORY JACK, RAISED THE CAR, TOOK OFF THE FLAT TIRE, INSTALLED THE SPARE, AND HAND TIGHTENED ALL THE LUGS NUTS. I THEN WENT TO LOWER THE JACK AND AS I STARTED TURNING THE BOLT TO LOWER THE CAR, THE JACK BROKE AND THE CAR FELL. LUCKILY I WAS NOT UNDER THE TIRE OR ANY OTHER PART OF THE CAR. WHEN I PULLED THE JACK OUT FROM UNDER THE CAR, THE SIDES OF THE JACK TORE. IT APPEARS THAT THE JACK WAS MADE OUT OF MATERIAL ABOUT TWICE THE THICKNESS OF SHEET METAL. THE JACK WAS NOT ROBUST ENOUGH TO HANDLE A 4000 LB. CAR. I WAS PARKED ON A LEVEL PARKING LOT WHEN I CHANGED THE TIRE.
NHTSA complaint #10008178 — an unverified report by a vehicle owner.
Edmond, OK
EQUIPMENT:APPLIANCE:AIR CONDITIONER
CONSUMER STATES AIR CONDITIONING WASN'T COOLING. DEALER FOUND COMPRESSOR HAD FAILED. CONSUMER IS CONCERNED THAT COMPRESSOR FAILED WITH ONLY 26,383 MILES ON VEHICLE.
NHTSA complaint #567466 — an unverified report by a vehicle owner.
WHILE JACK WAS DEPLOYED IN PROPER MANNER ON LEVEL CONCRETE, WITHIN MINUTES OF RAISING VEHICLE THE SCISSOR ARMS OF JACK BROKE AND VEHICLE FELL. IN ADDITION THE JACK SCREW WAS BENT SLIGHTLY.
NHTSA complaint #785694 — an unverified report by a vehicle owner.
WHILE JACK WAS DEPLOYED IN PROPER MANNER ON LEVEL CONCRETE, WITHIN MINUTES OF RAISING VEHICLE THE SCISSOR ARMS OF JACK BROKE AND VEHICLE FELL. IN ADDITION THE JACK SCREW WAS BENT SLIGHTLY.
NHTSA complaint #785694 — an unverified report by a vehicle owner.
Memphis, TN
EQUIPMENT:APPLIANCE:AIR CONDITIONER
I LEASED THIS CAR IN JANUARY OF 1997. THIS YEAR I PURCHASED THE CAR. BEFORE THE WARRANTY EXPIRED, I TOOK MY CAR IN FOR AN OIL CHANGE AND ASKED THAT THE CAR BE GIVEN AN OVERALL INSPECTION BECAUSE OF THE PENDING EXPIRATION OF THE WARRANTY. I WAS TOLD EVERYTHING WAS OK . THE WEATHER BEGAN TO WARN UP AND NOTICE SOMETHING WAS WRONG WITH THE AIR.I TOOK THE CAR BACK TO THE DEALER AND WAS TOLD THAT THE COMPESSOR WAS GONE. I CALLED GENERAL MOTORS IN DETROIT. THEY TOLD ME I WOULD HAVE TO WORK SOMETHING OUT WITH THE DEALER. I GOT A SECOND OPINION FROM GRAMMERS AUTOMOTIVE REPAIR (901-373-3072) THEY TOLD ME THE COMPRESSOR HAD TO BE REPLACED. THEY SUGGESTED THAT I GO BACK TO THE DEALER. THAT I WOULD PROBABLY GET A BETTER REPLACEMENT PRICE FROM THEM. CADILLAC OF MEMPHIS REPLACED THE COMPRESSOR FOR $ 393.89. AFTER THEY REPLACED THE COMPRESSOR, I HAVE FOUND THREE OTHER OWNERS OF CADILLACS WILL FAIL COMPRESSORS THAT OCCURRED SHORTLY AFTER THE WARRANTIES HAD EXPIRED. I CONTACTED DELPHI AUTOMOTIVE SYSTEMS, THE MAKER OF THE COMPRESSOR. THE LETTER WAS SENT CERTIFIED IN JUNE. I DON'T UNDERSTAND WHY THESE COMPRESSORS ARE FAILING IN CARS IN WHICH THE WARRANTIES HAVE JUST EXPIRED. I WAD TOLD AT CADILAC OF MEMPHIS THAT THINGS LIKE THIS JUST HAPPEN. I WAS TOLD THAT SOME STANGE THINGS GO ON IN THAT SERVICE DEPARTMENT AT CADILLAC OF MEMPHIS. THEY ARE THE ONLY CADILLAC DEALER IN THIS AREA. YOUR ATTENTION REGARDING THIS MATTER IS GREATLY APPRECIATED.
NHTSA complaint #734138 — an unverified report by a vehicle owner.
CONSUMER WENT TO JACK UP VEHICLE TO CHANGE TIRE WITH JACK THAT CAME EQUIPPED WITH VEHICLE WHEN IT BENT OVER AND COLLAPSED, WHICH COULD HAVE CAUSED INJURIES. CONSUMER HAD ONLY USED JACK ONCE PRIOR TO THIS INCIDENT. DEALER WAS CONTACTED, AND REPLACED JACK WITH THE SAME DESIGN WHICH WAS ALREADY BENT. *AK
NHTSA complaint #860595 — an unverified report by a vehicle owner.
Wilmington, NC
EQUIPMENT:APPLIANCE:AIR CONDITIONER
AIR CONDITIONER COMPRESSOR FAILED, "NEW" FREON ESCAPED INTO PASSENGER COMPARTMENT, CAUSING DRIVER (ME) TO INHALE GAS, HAD HEART ARITHMIA AND LOSS OF OXYGEN IN BLOOD STREAM, PASSED OUT, WAS TAKEN TO HOSPITAL AND PLACED IN CARDIAC CARE UNIT FOR THREE DAYS UNTIL IT WAS PROVEN I HAD NOT HAD STROKE OR HEART ATTACK. LOST THREE WEEKS OF WORK. DANGEROUS SITUATION!
NHTSA complaint #712276 — an unverified report by a vehicle owner.
Bakersfiel, CA
EQUIPMENT:ELECTRICAL
DRIVER'S INFORMATION CENTER (DIC) MODULE FAILED.
NHTSA complaint #607287 — an unverified report by a vehicle owner.
Rockville, NY
EQUIPMENT:APPLIANCE:AIR CONDITIONER
A/C 0-RINGS AT ACCUMULATOR WERE SPLIT. MJS
NHTSA complaint #545776 — an unverified report by a vehicle owner.
Rockville, NY
EQUIPMENT:APPLIANCE:AIR CONDITIONER
A/C COMPRESSOR FAILED. MJS
NHTSA complaint #545776 — an unverified report by a vehicle owner.
Newport BE, CA
EQUIPMENT:APPLIANCE:AIR CONDITIONER
AIR CONDITION COMPRESSOR FAILED.
NHTSA complaint #607546 — an unverified report by a vehicle owner.