41 of the
339 complaints about the 1997 Cadillac Deville are about the
fuel system — 12% of everything
reported for this model year.
Half of the failures with a mileage on record happened before
81,000 miles.
C
41
Complaints
0
Crashes
2
Fires
1
Injuries
Exactly what failed
Fuel Rail
1639.0%
Hoses, Lines/Piping, AND Fittings
614.6%
Fuel System, Gasoline
512.2%
Delivery
37.3%
Fuel System, Other
37.3%
Fuel Pump
24.9%
Fuel/Propulsion System
24.9%
Tank Assembly
12.4%
Injectors
12.4%
Filler Pipe AND CAP
12.4%
Fuel & Propulsion across every Cadillac Deville year
[ ] I had purchased my car used. I found that there was a recall on this model. I went online and ran the vin # and confirmed that. I called the dealership and explained they looked it up and confirmed it needed to have the original plastic fuel rail replaced with a new stainless steel fuel rail. They informed me that they had to order the parts from Michigan an it would be 2 weeks for the parts to get here and then we could set up an appointment to bring the car in. over 2 weeks later they called and we set up the appointment I had started the car the morning of the appointment for it to go to the dealership. I needed to grab something from in the house so I turned it off to go back in my house. I was answering a text on my phone and as I looked up to get out of the car there were flames coming out from between the fender and the hood. I rushed to the front of the car to put the flames out.. I just got the car a d couldn't afford to let turn to the ground. I took off my hoodie and used it to UT out the flames while doing so the hood came down and hit me in the back of my head,I burned my left hand pretty badly and burnt off my arm hair. I have had a ringing in my ears since I was hit in the head. I called the dealer and told them what happened and I would have to get it towed in. They said okay it took three days to get a tow truck because we had a snow storm. The tow companies were booked. I got the car to the dealer and exspected them to start the job. The parts were ordered and there. It had been over 3 weeks now that had gone by since I first talked to the dealership and they ordered the parts I waS waiting for. Now the car has been there for over a 2 weeks and not even been touched . I was finally told by the service department to call customer service about the recall. I called the # i was give spoke to someone and explained everything. After I was told they didn't know why I called. The dealership should just handle the repair. I called service and re
NHTSA complaint #11447570 — an unverified report by a vehicle owner.
at 113,000 milesCleveland, OH
FUEL SYSTEM, GASOLINE
TL* THE CONTACT OWNS A 1997 CADILLAC DEVILLE. THE CONTACT STATED THAT WHILE TRAVELING 40 MPH, GASOLINE FUEL FUMES EMITTED FROM THE FRONT DRIVER'S SIDE OF THE VEHICLE. THE FUEL GAUGE INDICATED THAT THERE A HALF OF TANK OF GAS WAS IN THE TANK, WHEN THE TANK WAS NEARLY EMPTY. THE VEHICLE HAS GONE EMPTY ON FUEL ON THREE SEPARATE OCCASIONS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 113,000 AND THE CURRENT MILEAGE WAS 114.000. THE VIN WAS NOT AVAILABLE.
NHTSA complaint #10594471 — an unverified report by a vehicle owner.
at 97,000 milesPataluma, CA
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 1997 CADILLAC DEVILLE. THE CONTACT STATED THAT FUEL FUMES WERE EMITTED IN AND AROUND THE VEHICLE. THE CONTACT MENTIONED THAT ONCE HE INSPECTED THE VEHICLE, HE NOTICED THAT THERE WAS A FUEL LEAK UNDER THE ENGINE COMPARTMENT. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 97,000.
NHTSA complaint #10534079 — an unverified report by a vehicle owner.
at 97,500 milesWimberley, TX
FUEL SYSTEM, GASOLINE
THE PASSENGER COMPARTMENT, BEGAN TO SMELL GASOLINE, SO I DID STOP IN A GAS STATION, OPEN THE ENGINE COMPARTMENT(THE HOOD) AND NOTICED A BIG GAS LEAK ON THE GASOLINE RAIL CLOSE TO THE CARBURETOR OR FUEL BURNER, SO I DECIDED TO STOP THERE AND HAVE TOWED THE VEHICLE TO SAN ANTONIO, TEXAS...THE MECHANIC CHARGED ME 560.00 TO CHANGE THE COMPLETE RAIL FOR A METAL ONE WITH THE GUARANTEE THAT THIS ONE WILL NOT HAPPEN THE SAME THING, BECAUSE IS A METAL ONE NOT A PLASTIC ONE THAT THE CAR HAVE ORIGINALLY INSTALLED... WHEN I SAW THIS RECALL , I ASK MYSELF WHO IS GOING TO PAY NOW FOR THIS ?????!!!!!!!
NHTSA complaint #10350165 — an unverified report by a vehicle owner.
at 117,000 milesWest Palm Beach, FL
FUEL SYSTEM, GASOLINE
GM CADILLAC RECALL #38145 MY GM SERVICE REQUEST NUMBER [XXX] GM REFUSES TO REIMBURSE FOR AN EMERGENCY REPAIR. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
NHTSA complaint #10342761 — an unverified report by a vehicle owner.
at 43,000 milesWest DES Moines, IA
FUEL SYSTEM, GASOLINE
I HAVE A 1997 CADILLAC DEVILLE. DURING HOT WEATHER AFTER THE CAR HAS BEEN DRIVEN LONG ENOUGH TO REACH OPERATING TEMP AND THEN SHUT OFF, RAW GASOLINE FLOWS OUT OF THE CHARCOAL FILTER VENT (MOUNTED ABOVE THE REAR AXLE) AND ONTO THE GROUND AND SATURATES AN AREA OF 8-10 FEET IN DIAMETER UNDER THE CAR. IT HAS BEEN TO THE DEALER TWICE AND TO DATE 2 OXYGEN SENSORS HAVE BEEN REPLACED, THE MAP SENSOR, THE PURGE VALVE SOLENOID, THE PURGE VALVE SWITCH, AND THE CHARCOAL FILTER HAVE ALSO BEEN REPLACED. NONE OF WHICH HAS SOLVED THE PROBLEM. NO ONE AT THE DEALER(S) I'VE CONTACTED SEEM TO KNOW ANYTHING ABOUT WHAT COMPONENTS INSIDE THE FUEL TANK OR FUEL SYSTEM COULD CAUSE EXCESSIVE PRESSURE OR HEAT IN THE FUEL TANK CAUSING IT TO BE PUMPED OR VENTED OUT THROUGH THE CHARCOAL FILTER AND ON TO THE GROUND. WHEN THIS OCCURS, IT IS ALWAYS ACCOMPANIED BY A GURGLING SOUND IN THE CHARCOAL FILTER AS IF THE FUEL IS BUBBLING OR BOILING. IT ONLY SEEMS TO OCCUR IN HOT WEATHER REGARDLESS OF HOW MANY MILES THE CAR HAS BEEN DRIVEN.
NHTSA complaint #10168068 — an unverified report by a vehicle owner.
DT*: THE CONTACT STATED WHILE DRIVING 40 MPH ON A DRY HIGHWAY, THERE WAS A VERY STRONG GASOLINE SMELL DETECTED FROM INSIDE AND OUTSIDE THE VEHICLE. THE OCCUPANTS IN THE VEHICLE BECAME SICK AND LIGHT HEADED. THE DEALERSHIP REFUSED TO LET THE CONTACT CONTINUE DRIVING THE VEHICLE DUE TO THE FUEL LEAKAGE. THE UNDERCARRIAGE WAS SATURATED WITH GASOLINE. THE DEALERSHIP DETERMINED THE FUEL RAIL NEEDED TO BE REPLACED. UPDATED 09/20/06.
NHTSA complaint #10167341 — an unverified report by a vehicle owner.
at 71,000 milesWorcester, MA
FUEL SYSTEM, GASOLINE:DELIVERY:HOSES, LINES/PIPING, AND FITTINGS
FUEL LEAKING FROM BOTH GASOLINE AND RETURN LINES.
NHTSA complaint #10166459 — an unverified report by a vehicle owner.
at 100,000 milesBuffalo, NY
FUEL SYSTEM, GASOLINE:DELIVERY:HOSES, LINES/PIPING, AND FITTINGS
DT: CONSUMER RECEIVED A RECALL LETTER ON HER 1996 CADILLAC DEVILLE IN 09-2004. SHE CALLED THE DEALER, KEYSER BROTHERS CADILLAC TO SET UP AN APPOINTMENT. THE DEALER TOLD THE CONSUMER THE PARTS WERE NOT AVAILABLE. SHE CALLED BACK IN 11-04 AND 11-11 AND THEY STILL DIDN'T HAVE THE PARTS. SHE CALLED AGAIN IN 2-05 AND ON 7-8-05 STILL NO PARTS. SHE OFFERED TO DROP IT OFF AND LEAVE IT OVERNIGHT AND HE REFUSED. HE TOLD HER HE COULD ONLY FIX THE CAR DURING THE WEEK WHILE SHE HAD TO WORK. HE DIDN'T WORK ON SATURDAYS. THE RECALL 04014 REPAIRS REGARDING: ENGINE FUEL RAIL WAS DONE. .
NHTSA complaint #10128130 — an unverified report by a vehicle owner.
SAN Jose, CA
FUEL SYSTEM, GASOLINE:DELIVERY:HOSES, LINES/PIPING, AND FITTINGS
1997 CADILLAC DEVILLE HAS PROBLEMS WITH FUEL RAIL AS WELL AS THE FUEL PUMP.*MR THE CONSUMER TOOK THE VEHICLE TO DEALER TO HAVE THE RECALL PERFORMED. THE CONSUMER STOPPED SMELLING GAS FOR AWHILE, BUT THE PROBLEM SEEMS TO HAVE RESURFACED. THE VEHICLE STALLED, BACK FIRED AND THERE WAS A LOSS OF RPMS. OVER THE YEARS 2 FUEL PUMPS HAVE BEEN REPLACED IN AN ATTEMPT TO CORRECT THE PROBLEM AND ON 5 OCCASIONS THE VEHICLE HAD TO BE TOWED.
NHTSA complaint #10117413 — an unverified report by a vehicle owner.
SAN Jose, CA
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
1997 CADILLAC DEVILLE HAS PROBLEMS WITH FUEL RAIL AS WELL AS THE FUEL PUMP.*MR THE CONSUMER TOOK THE VEHICLE TO DEALER TO HAVE THE RECALL PERFORMED. THE CONSUMER STOPPED SMELLING GAS FOR AWHILE, BUT THE PROBLEM SEEMS TO HAVE RESURFACED. THE VEHICLE STALLED, BACK FIRED AND THERE WAS A LOSS OF RPMS. OVER THE YEARS 2 FUEL PUMPS HAVE BEEN REPLACED IN AN ATTEMPT TO CORRECT THE PROBLEM AND ON 5 OCCASIONS THE VEHICLE HAD TO BE TOWED.
NHTSA complaint #10117413 — an unverified report by a vehicle owner.
Dallas, TX
FUEL SYSTEM, OTHER:DELIVERY
CONSUMER RECEIVED RECALL 04V110000. HOWEVER, SHE TOOK THE VEHICLE TO DEALER FOR REPAIRS, AND UPON GETTING THE VEHICLE BACK, THE FUEL LEAK WAS STILL THERE. CONSUMER CONTACTED THE MANUFACTURER, AND WAS TOLD THAT THE LEAK HAD NOTHING TO DO WITH THE RECALL. THE MANUFACTURER WILL NOT REPAIR THE VEHICLE.
NHTSA complaint #10101018 — an unverified report by a vehicle owner.
RE: DEFECTIVE FUEL SYSTEM IN 1997 CADILLAC DEVILLE. REQUESTING A DEFECT INVESTIGATION. *BF ABOUT AN HOUR AFTER RECALL REPAIRS WERE MADE TOT HE VEHICLE FUEL RAIL THE CONSUMER SMELL GAS FUMES. THE CONSUMER CHECKED THE VEHICLE AND SAW A LEAK COMING FROM THE FUEL REGULATOR. THE VEHICLE WAS RETURNED TO THE DEALER AND THEY REPLACED THE O-RING. THE VEHICLE WAS DRIVEN BACK TOT HE CONSUMER'S HOME WHERE HE AGAIN NOTICED A FUEL SMELL. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHO REPLACED THE REGULATOR ASSEMBLY AND CHARGED THE CONSUMER FOR THE REPAIR. THE CONSUMER REQUEST REIMBURSEMENT FOR THE REPLACED REGULATOR ASSEMBLY SINCE IT WAS RELATED TO RECALL 04V110000 .
NHTSA complaint #10099749 — an unverified report by a vehicle owner.
at 108,000 milesWashington, DC
FUEL SYSTEM, GASOLINE:DELIVERY
CONSUMER STATED VEHICLE KEPT STALLING, AND CUTTING OFF. VEHICLE WAS TOWED TO THE DEALER, WHO REPAIRED SEVERAL THINGS, INCLUDING THE FUEL SYSTEM AT A COST TO THE CONSUMER. CONSUMER LATER RECEIVED NHTSA RECALL 04V110000.
NHTSA complaint #10097847 — an unverified report by a vehicle owner.
at 90,204 milesPine Bluff, AR
FUEL SYSTEM, GASOLINE:DELIVERY
FUEL PRESSURE REGULATOR BECAME DEFECTIVE AFTER TAKING THE VEHICLE TO DEALER FOR FUEL RAIL RECALL 04V110000 REPAIRS.
NHTSA complaint #10097859 — an unverified report by a vehicle owner.
AFTER SMELLING FUEL AND CALLING THE MANUFACTURER CONSUMER WAS TOLD THERE WAS A FUEL RAIL RECALL, BUT WAS NOT NOTIFIED OF IT. CONSUMER CALLED THE DEALER, AND WAS TOLD IT WOULD TAKE 2 MONTHS TO GET THE VEHICLE REPAIRED. AFTER EXPLAINING THAT THERE WAS A SMELL OF FUEL THE CONSUMER WAS TOLD TO BRING THE VEHICLE IN. CONSUMER TOOK THE VEHICLE IN , AND WAS TOLD TO PICK IT UP THE NEXT DAY. DEALER LATER CALLED CONSUMER STATING THAT THE VEHICLE COULD NOT BE SERVICED, AND HAD TO KEEP VEHICLE FOR AN ADDITIONAL WEEK,ON A TWO HOUR REPAIR SINCE THE SERVICE DEPARTMENT WAS BACKED UP.
NHTSA complaint #10095418 — an unverified report by a vehicle owner.
CONSUMER CHECKED NHTSA WEBSITE AND FOUND THERE WAS RECALL 04V110000 CONCERNING FUEL INJECTION SYSTEM FUEL RAIL FAILURE. TOOK VEHICLE TO DEALERSHIP, AND MECHANIC INFORMED CONSUMER THERE WAS NO RECALL.
NHTSA complaint #10094586 — an unverified report by a vehicle owner.
at 92,000 milesTallmadge, OH
FUEL SYSTEM, GASOLINE:DELIVERY:HOSES, LINES/PIPING, AND FITTINGS
CONSUMER SMELLED A GASOLINE ODOR AROUND THE VEHICLE, AFTER INSPECTION OF THE VEHICLE, THE CONSUMER LOCATED A FUEL LEAKAGE BEHIND A METAL PLATE WHERE FUEL WAS LEAKING FROM THE PLASTIC FUEL RAIL TUBING.
NHTSA complaint #10092469 — an unverified report by a vehicle owner.
I WAS SMELLING FUMES IN THE INTERIOR OF THE CAR. MY FULE LINE WAS LEAKING FULE ONTO THE ENGINE MANAFOLD. I HAD TO REPLACE ONE OF THE FULE LINES TO STOP IT. AFTER THE REPAIR, IT STARTED AGAIN, BUT FROM A DIFFRENT LINE. THE SHOP CONTACTED THE CADILLAC DEALERSHIP WHO TOLD HIM THAT THERE WAS A RECALL FOR THE 1995 DEVILLE'S "FULE RAIL LINE" TO REPLACE THE PLASTIC PARTS WITH METAL PARTS. I NEED TO KNOW IF THIS IS A PROBLEM AND RECALL FOR THE 1997 MODEL AS WELL. I HAVE THE DEELIGANCE MODEL.
NHTSA complaint #10088664 — an unverified report by a vehicle owner.
at 37,514 milesPortland, OR
FUEL SYSTEM, GASOLINE:DELIVERY:HOSES, LINES/PIPING, AND FITTINGS
PE 03 050 CONCERNING FUEL RAIL LEAKS. CONSUMER SMELLED FUEL ODOR WHILE DRIVING OR IDLING. VEHICLE WAS BEING INSPECTED BY A REPAIR SHOP. MANUFACTURER WAS NOTIFIED. *AK RECALL# 04V110000. THE CONSUMER REQUEST REIMBURSEMENT.
NHTSA complaint #10081854 — an unverified report by a vehicle owner.
PE 03 050 CONCERNING FUEL RAIL LEAKS. CONSUMER SMELLED FUEL ODOR WHILE DRIVING OR IDLING. VEHICLE WAS BEING INSPECTED BY A REPAIR SHOP. MANUFACTURER WAS NOTIFIED.
NHTSA complaint #10081856 — an unverified report by a vehicle owner.
CONSUMER COMPLAINED ABOUT FUEL RAIL SPLITTING AND CREATING A FUEL LEAK. THIS CAUSED FUEL TO SPILL ALL OVER AND AROUND THE ENGINE, WHICH COULD HAVE CAUSED A FIRE. CONSUMER STATED THAT THIS PROBLEM WAS REPAIRED, BUT THERE WAS A PRODUCT SAFETY BULLETIN ON THIS. HE DID NOT KNOW WHETHER OR NOT THIS WAS A RECALL.
NHTSA complaint #10081745 — an unverified report by a vehicle owner.
SMELLED GASOLINE STRONG IN CABIN AND IN ENGINE COMPARTMENT. NO VISIBLE SIGNS OF GAS UNTIL TOOK OFF TOP COVER. FOUND FUEL RAIL LEAKING AND SQUIRTING RAW GASOLINE ONTO HOT ENGINE FROM THE PLASTIC FUEL LINE BETWEEN INJECTORS. QUITE FORTUNATE THAT NO FIRE OR EXPLOSION OCCURED. SAW RECALL ON THIS SITE FOR FUEL RAIL REGARDING 97 CAD DEVILLE BUT DEALERSHIP REFUSED TO FIX SAYING NOT ON RECALL...BUT IT IS AT NHTSA SITE. THIS NEEDS TO BE INCLUDED IN THE RECALL OF ANY OTHER MODELS WITH THIS FUEL RAIL SYSTEM. THIS IS A VERY DANGEROUS SITUATION WITH PRESSURIZED GASOLINE BEING BLOWN RIGHT ON ENGINE!! WE ARE CONCERNED THAT OTHERS MIGHT HAVE THIS SAME PROBLEM AND IT COULD RESULT IN AN EXPLOSION OR FIRE.
NHTSA complaint #10079188 — an unverified report by a vehicle owner.
at 52,000 milesWorcester, MA
FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY:FILLER PIPE AND CAP
VERY STRONG GASOLINE SMELL EVERYTIME TIME YOU GET OUT OF THE CAR OR JUST WALK BY THE CAR. NO GAS ON GROUND LEAKAGE OF GASOLINE WILL CERTAINLY START A FIRE INDEPENDENT GARAGE FOUND THE FILLER PIPE CORRODED AND LEAKING. *AK GARAGE REPLACED FILLER PIPE. OLD PIPE NOT AVAILABLE
NHTSA complaint #10072726 — an unverified report by a vehicle owner.
CONSUMER'S HUSBAND WENT TO START THE VEHICLE AND GAS SHOT ALL OVER THE PLACE. *PH THE TECHNICIAN DETERMINED THAT THE FUEL RAIL FAILED WHICH CAUSED THE GAS TO LEAK.
NHTSA complaint #10064982 — an unverified report by a vehicle owner.
FUEL RAIL PRODUCED A LEAK. CONSUMER WAS CONCERNED THAT THE VEHICLE WILL CATCH ON FIRE.
NHTSA complaint #10065104 — an unverified report by a vehicle owner.
at 55,000 milesBaldwin, MD
FUEL SYSTEM, GASOLINE
WHILE DRIVING THE GAS INDICATOR FAILED. AS A RESULT THE VEHICLE RAN OUT OF GAS WITHOUT WARNING. THE DEALERSHIP WAS NOTIFIED BUT DID NOT RESOLVE THE PROBLEM.
NHTSA complaint #10059337 — an unverified report by a vehicle owner.
Palm Desert, CAFire
FUEL SYSTEM, GASOLINE:DELIVERY:HOSES, LINES/PIPING, AND FITTINGS
LEAKS OCCURRED ON THE PLASTIC LINES SURROUNDING THE TOP OF THE MOTOR. *PH (FIRE CONCERNING THE FUEL LINES)
NHTSA complaint #10055544 — an unverified report by a vehicle owner.
WHILE DRIVING AT AN UNDETERMINED SPEED VEHICLE STALLED, MAKING IT DIFFICULT FOR THE DRIVER TO PULL OUT OF TRAFFIC. *AK CONSUMED SMELLED GAS AND NOTICED THE VEHICLE CONSUMED 12 GALLONS INSTEAD OF 4. SERVICE CENTER WOULDN'T START OR MOVE VEHICLE ONCE THEY DISCOVERED GAS STRAY EMANATING FROM MOTOR. THEY STATED CONSUMER WAS LUCKY VEHICLE DIDN'T CATCH FIRE.
NHTSA complaint #10046448 — an unverified report by a vehicle owner.