45 of the
237 complaints about the 2002 Cadillac Deville are about the
electrical system — 19% of everything
reported for this model year.
Half of the failures with a mileage on record happened before
75,500 miles.
D
45
Complaints
4
Crashes
1
Fires
2
Injuries
Exactly what failed
Electrical System
3577.8%
Ignition
48.9%
12V/24V/48V Battery
24.4%
Switch
24.4%
Interior/Under Dash
12.2%
Instrument Cluster/Panel
12.2%
Electrical System across every Cadillac Deville year
The contact owns a 2002 Cadillac Deville. The contact stated that while driving approximately 7 MPH and making a left turn, the vehicle suddenly shut off, causing the driver to lose control of the steering and crash into a tree. During the crash, the vehicle sustained front-end damage, but no air bag had deployed. No injuries were reported, and no police report was taken. The vehicle was later towed to a local dealer, who diagnosed that the ignition switch had failed. The vehicle was not yet repaired. The manufacturer was notified of the failure. The contact was informed that the VIN was associated with NHTSA Campaign Number: 14V355000 (ELECTRICAL SYSTEM). The contact indicated that the vehicle had experienced the same failure listed in the recall. The failure mileage was 80,000.
NHTSA complaint #11653218 — an unverified report by a vehicle owner.
Rockdale, TX
ELECTRICAL SYSTEM
I HAVE THE LIGHT ON DASHBOARD OF AIRBAGS THE LIGHT NEVER TURNS ON PLUS BLUETOOTH DOESNT WORK AND SOME TIME IT DOESNT WANT TO TURN ON THIS HAPPEN LIKE 3 TIMES 1 IN THE GAS STATION 2 AT WALMART PARKING AND 3 AT HOME THIS HAPPEN DIFFERENT DAYS AND MONTHS FROM OCT ,2018, NOV ,2018 , AND JAN OF THIS YEAR 2019
NHTSA complaint #11179817 — an unverified report by a vehicle owner.
at 192,000 milesDeltona, FL
ELECTRICAL SYSTEM
WELL I NOTICE THAT SOME TIME THE KEY WORKS AND SOME TIME IT DONT. THE SEAT BELT GET STUCK SOME TIME AND I JUST FOYND OUT THE CAR HAD RECALLS
NHTSA complaint #11165012 — an unverified report by a vehicle owner.
at 51,000 milesColts Neck, NJ
ELECTRICAL SYSTEM
ENGINE STALLS SUDDENLY WHILE DRIVING/IN MOTION. RESTARTS WITH IGNITION SWITCH RESTART. APPEARS TO BE IGNITION SWITCH FAILURE.
NHTSA complaint #11088654 — an unverified report by a vehicle owner.
at 135,000 milesLenexa, KS
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2002 CADILLAC DEVILLE. WHILE ATTEMPTING TO START THE VEHICLE, THE KEY WAS JAMMED IN THE IGNITION AND COULD NOT BE MOVED TO START THE VEHICLE. THE FAILURE OCCURRED WITHOUT WARNING. THE VEHICLE WAS TOWED TO THE DEALER WHERE THEY REFUSED TO DO THE RECALL REPAIR DUE TO INSUFFICIENT PARTS. THE VEHICLE WAS TOWED TO ANOTHER DEALER WHERE THE TECHNICIAN CLAIMED THAT THEY REPAIRED THE VEHICLE PER NHTSA CAMPAIGN NUMBER: 14V355000 (ELECTRICAL SYSTEM) AND REPLACED THE WIRING HARNESS; HOWEVER, THE CONTACT WAS NOT PROVIDED WITH ANY SUPPORTING DOCUMENTATION. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS APPROXIMATELY 135,000.
NHTSA complaint #10887554 — an unverified report by a vehicle owner.
Fort Wayne, IN
ELECTRICAL SYSTEM
2002 CADILLAC DEVILLE. CONSUMER WRITES IN REGARDS TO DEFECTIVE IGNITION SWITCH TUMBLER. *SMD THE CONSUMER STATED THE KEY WOULD NOT STAY IN THE IGNITION, WHICH CAUSED THE VEHICLE TO STALL. ALSO, WHEN THE CONSUMER TRIED TO REMOVE THE KEY, IT WOULD NOT COME OUT OF THE IGNITION. HE HAD TO DISCONNECT THE BATTERY, IN ORDER TO TURN THE VEHICLE OFF.
NHTSA complaint #10677132 — an unverified report by a vehicle owner.
Auburn, MI
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2002 CADILLAC DEVILLE. THE CONTACT STATED THAT THE VEHICLE STALLED. THE VEHICLE WAS REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 14V355000 (ELECTRICAL SYSTEM) BUT THE FAILURE PERSISTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN. UPDATED 6/11/15
NHTSA complaint #10701990 — an unverified report by a vehicle owner.
Fayetteville, NC
ELECTRICAL SYSTEM
2002 CADILLAC DEVILLE. CONSUMER IS NOT SATISFIED WITH THE RESPONSE BY THE DEALERSHIP FOR REIMBURSEMENT KEY RING RECALL. THE CONSUMER STATED WHEN HIS WIFE PLACED THE KEY IN THE IGNITION, AND TURNED IT, THE VEHICLE DIED AND SHE COULD NOT TURN THE IGNITION TO REMOVE THE KEY. THE VEHICLE HAD TO BE TOWED. ACCORDING TO THE REPAIR INVOICE, THERE WAS INTERNAL DAMAGE IN THE IGNITION LOCK. THE CONSUMERS REQUEST FOR REIMBURSEMENT WAS DENIED, BASED ON THE FACT, THE PART THAT WAS REPLACED WAS NOT PART OF THE RECALL. *JB UPDATED 01/29/15
NHTSA complaint #10661687 — an unverified report by a vehicle owner.
Conway, SC
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2002 CADILLAC DEVILLE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V355000 (ELECTRICAL SYSTEM). HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
NHTSA complaint #10676983 — an unverified report by a vehicle owner.
Rome, NY
ELECTRICAL SYSTEM
2002 CADILLAC DEVILLE. CONSUMER STATES UNSUCCESSFUL AT GETTING A REFUND FROM GM DUE TO THE RECALL FOR IGNITION CYLINDER ISSUE. *TA THE CONSUMER WAS UNABLE TO REMOVE THE KEY FROM THE IGNITION. IT REQUIRED THE REPLACEMENT OF THE IGNITION CYLINDER.
NHTSA complaint #10662777 — an unverified report by a vehicle owner.
at 180,000 milesLithonia, GA
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2002 CADILLAC DEVILLE. THE CONTACT STATED THAT WHILE DRIVING AT 65 MPH, THE VEHICLE STALLED AND THE CHECK SECURITY SYSTEM WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V355000 (ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 180,000.
NHTSA complaint #10669730 — an unverified report by a vehicle owner.
Madison, WI
ELECTRICAL SYSTEM
2002 CADILLAC DEVILLE. CONSUMER HAD TO HAVE THE IGNITION LOCK CYLINDER REPLACED.
NHTSA complaint #10661738 — an unverified report by a vehicle owner.
Sumpter, SC
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2002 CADILLAC DEVILLE. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V355000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
NHTSA complaint #10664826 — an unverified report by a vehicle owner.
at 202,000 milesTulsa, OK
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2002 CADILLAC DEVILLE. WHILE DRIVING APPROXIMATELY 65 MPH, THE ENGINE STALLED, THE BRAKES SEIZED, AND THE STEERING WHEEL BECAME DIFFICULT TO TURN. THE AIR BAG AND ENGINE LIGHTS ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC. THE TECHNICIAN DIAGNOSED THAT THE KEY CYLINDER WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 202,000.
NHTSA complaint #10663353 — an unverified report by a vehicle owner.
Richmond, UT
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2002 CADILLAC DEVILLE. THE CONTACT STATED THAT THE STEERING WHEEL AND IGNITION BECAME INOPERABLE. THE FAILURE HAS RECURRED ON SEVERAL OCCASIONS. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 100,000. MAILED OUT 01/13/15
NHTSA complaint #10662886 — an unverified report by a vehicle owner.
at 100,000 milesBradenton, FL
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2002 CADILLAC DEVILLE. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 14V355000 (ELECTRICAL SYSTEM) AFTER THE VEHICLE WAS REPAIRED BY THE LOCAL DEALER. THE RPM COUNT MUST BE OVER 500 IN ORDER FOR THE VEHICLE NOT TO STALL. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 100,000.
NHTSA complaint #10654935 — an unverified report by a vehicle owner.
Minneapolis, MN
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2002 CADILLAC DEVILLE. THE CONTACT STATED THAT THE VEHICLE STALLED ON SEVERAL OCCASIONS. THE VEHICLE WAS TOWED TO AN INDEPENDENT REPAIR SHOP THREE TIMES. THE TECHNICIAN WAS NOT ABLE TO REPLICATE OR DIAGNOSE THE FAILURE. THE CONTACT WAS LATER NOTIFIED OF NHTSA CAMPAIGN NUMBER: 14V355000 (ELECTRICAL SYSTEM). THE VEHICLE WAS TAKEN TO THE AUTHORIZED DEALER TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS NOT AVAILABLE. UPDATED 12/09/14*LJ UPDATED 8/31/2017
NHTSA complaint #10650738 — an unverified report by a vehicle owner.
at 37,000 milesChicago, IL
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2002 CADILLAC DEVILLE. WHILE DRIVING APPROXIMATELY 30 MPH, THE VEHICLE SHUT OFF AND THE BRAKES FAILED TO STOP THE VEHICLE. THE CONTACT WAS FORCED TO DRIVE INTO A CURB IN ORDER TO STOP THE VEHICLE. ALSO, THE CONTACT STATED THAT ALL OF THE WARNING LIGHTS ILLUMINATED AND THE STEERING WHEEL SEIZED. THE FAILURE RECURRED NUMEROUS TIMES INTERMITTENTLY. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE TECHNICIAN STATED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V355000 (ELECTRICAL SYSTEM). THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 37,000.
NHTSA complaint #10649795 — an unverified report by a vehicle owner.
at 157,000 milesLawrencevill, VACrash1 injured
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2002 CADILLAC DEVILLE. THE CONTACT STATED THAT WHILE DRIVING 55 MPH, THE ENGINE STALLED AND THE STEERING WHEEL BECAME DIFFICULT TO TURN. AS A RESULT, THE CONTACT CRASHED INTO TREES. THE DRIVER SUSTAINED INJURIES TO THE LEFT ANKLE, CONCUSSION AND BRUISES. THE CONTACT DID NOT SEEK MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOT NOTIFIED ABOUT THE FAILURE. THE CONTACT RECEIVED A NOTIFICATION FOR RECALL NHTSA CAMPAIGN NUMBER: 14V355000 (ELECTRICAL SYSTEM). THE APPROXIMATE FAILURE MILEAGE WAS 157,000.
NHTSA complaint #10648723 — an unverified report by a vehicle owner.
Alexandria, VA
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2002 CADILLAC DEVILLE. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V355000 (ELECTRICAL SYSTEM). HOWEVER, THE PARTS WAS NOT AVAILABLE TO PERFORM THE REPAIRS. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
NHTSA complaint #10644887 — an unverified report by a vehicle owner.
at 110,000 milesSavannah, GA
ELECTRICAL SYSTEM:IGNITION:SWITCH
TL* THE CONTACT OWNS A 2002 CADILLAC DEVILLE. WHILE MAKING A LEFT TURN OR AN ABRUPT STOP, THE ENGINE WOULD STALL. THE CONTACT WAS ABLE TO RESTART THE VEHICLE. THE FAILURE OCCURRED ON NUMEROUS OCCASIONS. THE DEALER STATED THAT THE IGNITION SWITCH NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 110,000.
NHTSA complaint #10643781 — an unverified report by a vehicle owner.
Talledega, AL
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2002 CADILLAC DEVILLE. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V355000 (ELECTRICAL SYSTEM); HOWEVER, THE PARTS NEEDED TO REPAIR THE VEHICLE WERE UNAVAILABLE. THE DEALER WAS UNCERTAIN WHEN THE PARTS WOULD BECOME AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
NHTSA complaint #10641225 — an unverified report by a vehicle owner.
Saginaw, MI
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2002 CADILLAC DEVILLE. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V355000 (ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
NHTSA complaint #10640458 — an unverified report by a vehicle owner.
at 120,000 milesTrenton, MI
ELECTRICAL SYSTEM:IGNITION
TL* THE CONTACT OWNS A 2002 CADILLAC DEVILLE. THE CONTACT STATED THERE WAS AN OIL LEAK FROM THE OIL PAN. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING, BUT WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 120,000. UPDATED 11/05/14*LJ UPDATED 4/30/15
NHTSA complaint #10638649 — an unverified report by a vehicle owner.
at 130,000 milesGeneva, NY
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2002 CADILLAC DEVILLE. THE CONTACT STATED THAT BOTH THE BRAKE AND ACCELERATOR PEDALS NEEDED TO BE DEPRESSED IN ORDER TO TURN THE IGNITION. THE CHECK ENGINE WARNING INDICATOR ILLUMINATED AND THE VEHICLE STALLED. THE FAILURE OCCURRED ON MULTIPLE OCCASIONS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V355000 (ELECTRICAL SYSTEM) AND STATED THAT THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 130,000.
NHTSA complaint #10638383 — an unverified report by a vehicle owner.
at 70,000 milesSpringhill, FL
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2002 CADILLAC DEVILLE. WHEN THE KEY WAS TURNED IN THE IGNITION, THE VEHICLE FAILED TO START. THE FAILURE OCCURRED ON MULTIPLE OCCASIONS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V355000 (ELECTRICAL SYSTEM), BUT THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 70,000.
NHTSA complaint #10638517 — an unverified report by a vehicle owner.
at 400,000 milesStuart, FL
ELECTRICAL SYSTEM
IM DESPERATE. ON FOUR OCCASIONS THE CAR CUTS OUT.THIS MORNING DOING 35MPG THE CAR WENT DEAD.NO STEERING---REALLY SCARY. THIS IS THE FIFTH TIME THIS HAS HAPPENED.CAD. ADMITS THE PROBLEM BUT DOES NOT HAVE THE PART. THEY REFUSE TO GIVE ME ANY ALTERNATIVE.PLEASE PLEASE SEE IF YOU CAN DO ANYTHING TO RESOLVE THIS VERY SERIOUS PROBLEM THIS IS MY SECOND ATTEMPT TO EXPRESS MY CONCERNS.
NHTSA complaint #10631244 — an unverified report by a vehicle owner.
Washington DC, DC
ELECTRICAL SYSTEM
TL-THE CONTACT OWNS A 2002 CADILLAC DEVILLE. THE CONTACT STATED WHILE DRIVING 20-25 MPH, THE LIGHTS IN DASH BOARD ILLUMINATED, RADIO SHORTAGE AND ALARM SOUNDS WHEN THE DOORS OPEN. THE CONTACTED RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER:14V355000 (ELECTRICAL SYSTEM). THE VIN NUMBER LOOK REFERRED THE CONTACT TO THE MANUFACTURER. THE CONTACT WAS INVOLVED IN A SEVEN CAR COLLISION. THE VEHICLE IS AT THE REPAIR SHOP. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE FAILURE MILEAGE WAS UNKNOWN. THE CONTACT WAS PROVIDED WITH MANUFACTURER NUMBER AT: 800-458-8006.JB
NHTSA complaint #10631003 — an unverified report by a vehicle owner.
at 240,000 milesElkin, NCCrash1 injured
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2002 CADILLAC DEVILLE. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 20 MPH, HE BECAME DISTRACTED AND CRASHED INTO A POLE. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT SUSTAINED A CONCUSSION THAT REQUIRED MEDICAL ATTENTION. THE CONTACT LATER RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 14V355000 (ELECTRICAL SYSTEM) HOWEVER THE PART NEEDED FOR REPAIRS WAS UNAVAILABLE. THE VEHICLE WAS DRIVEN TO THE DEALER FOR REPAIRS. THE FRONT BUMPER AND GRILL WAS REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE 240,000.
NHTSA complaint #10627187 — an unverified report by a vehicle owner.
Seabrook, NH
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2002 CADILLAC DEVILLE. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V355000 (ELECTRICAL SYSTEM); HOWEVER, THE PARTS NEEDED FOR THE REPAIR WERE UNAVAILABLE. THE DEALER DID NOT KNOW WHEN THE PARTS WOULD BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
NHTSA complaint #10626741 — an unverified report by a vehicle owner.