53 of the
752 complaints filed about the Cadillac Escalade ESV
are about the airbag system —
7% of everything owners reported.
The worst model year for it is 2007.
Purchased a 2020 Cadillac Escalade Suburban about three months ago from GMC dealership at 8155 Interstate 35, San Antonio, Texas 78224. This vehicle had about 50,000 miles when we bought it. We were not driving the Escalade everyday, we use it occasionally and about a month after we purchased it the battery went dead. Before the battery went completely dead we were on the road one day and we rolled down the window and it would not roll back up, then the back window popped open and it would not shut back down. GMC dealership we bought it from came to our home and used a charger to recharge the battery. We took it to the dealership service department and dealership determined it was a bad battery, they gave us a new battery. On May 4, we attempted to use the Escalade and once more the battery was dead. Service person from GMC dealership came back to our home to charge the new battery but it would not start at all this time. We no longer feel safe driving this vehicle and want to turn it back in as a lemon and get our money back.
NHTSA complaint #11736511 — an unverified report by a vehicle owner.
My vehicle experienced a catastrophic engine failure requiring full engine replacement after a recall remedy (oil change with thicker oil) was performed and the vehicle passed the pico test. Engine symptoms became more pronounced after the oil change. In addition, the vehicle has experienced repeated steering system abnormalities requiring multiple repairs, including replacement of airbag-related components and the entire steering column, with abnormal steering noise persisting afterward. The dealership confirmed the engine failure after finding metal debris in the oil and diagnosing a spun thrust bearing, which resulted in a complete engine replacement under warranty. The steering issue was confirmed by dealership technicians, including a lead technician who acknowledged during a ride-along that the steering noise was not normal, despite multiple repair attempts and replacement of the steering column.
NHTSA complaint #11711991 — an unverified report by a vehicle owner.
We were hit from the side, in the front part of the drivers door at between 35-45 mph, by someone who ran a red light as we were turning right. The force rammed us head on into a telephone pole. The impact of the pole was just shy of the middle of the front bumper. None of the airbags deployed.Emergency personnel were shocked they hadn’t given the severity of the case and the double impact.
NHTSA complaint #11542217 — an unverified report by a vehicle owner.
er to case number: Case#9-6698447273v 3136671128 Vera Cadillac case Escalated and I am not getting through. Just want to make sure that I made the effort to each our to dealerships and headquarters to no avail. And if this is really is what is happening, this is what really need to be done properly: per lemon vehicle with extended warranty program, with defective equipment (manufacturer’s defects)failure to service right rear tire request per fotainment alert. Plus steering wheel airbag failure to inflate and deploy upon collision, resulting internal injuries, including, but not limited to loss of smell and loss of taste due to this defective automobile. Also note: diagnostics mentioned vehicle was up for a possible recall with its fuel system.
NHTSA complaint #11425722 — an unverified report by a vehicle owner.
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 CADILLAC ESCALADE ESV. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 21V054000 (AIR BAGS) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT CALLED MALOUF CADILLAC (1975 US-1, NORTH BRUNSWICK TOWNSHIP, NJ 08902) WHERE IT WAS CONFIRMED THAT THE PART WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
NHTSA complaint #11414478 — an unverified report by a vehicle owner.
LOSS OF TASTE AND SMELL EXCEPT FOR BRAIN MATTER FOLLOWED BY NASAL DRIP IN BACK OF THROAT. STEERING WHEEL AIR BAG DID NOT DEPLOY. RIGHT REAR TIRE POP IN FREEWAY 94 WESTBOUND ON 13 FRIDAY NOVEMBER 2020. USAA SENT DIAGNOSTICS OF VEHICLE'S RECALL INFORMATION. CALLED MANUFACTURER OF VEHICLE TO REPORT RECALL AND DENIED OFF RECALL AND INFO ON INSURANCE DIAGNOSTICS SENT. SEE UPLOADS:
NHTSA complaint #11384854 — an unverified report by a vehicle owner.
DRIVING 94 WEST BOUND JUMPED OFF MY SEAT AND REMEMBERED I DIDN'T JUST HIT ANYTHING ON THE ROAD. TIRE PASSED ME AND SEATBELT STRANGLED ME WHEN IT PULLED. GRABBED AHOLD OF STEERING WHEEL AND MADE SURE NOT TO HIT ANY OBJECTS OR ANYONE. SOMETHING HIT MY FACE AND GOT DISCOMBOBULATED FROM THE SEATBELT. HAD TO REMEMBER THAT I NEEDED TO UNBUCKLE SEATBELT. ALL AIRBAGS DEPLOYED EXCEPT STEERING WHEEL AIRBAG VEHICLE WAS FLIPPED. CRAWLED OUT OF THE VEHICLE PICKED UP BY AMBULANCE TO HOSPITAL. NOT ON MY RIGHT TEMPLE WE'R WENT DOWN, DISCHARGED AND LOSS OF THE TASTE AND SMELL EXCEPT SMELL OF BRAIN MATTER FROM WITHIN FOLLOWED BY FLUID DRIP IN NASAL CAVITY.
NHTSA complaint #11384282 — an unverified report by a vehicle owner.
AIRBAG LIGHT STAY ON AND IT WILL NOT GO AWAY. I AM UNABLE TO PASS SAFETY INSPECTION BECAUSE OF THAT. 07/06/2016 MANUFACTURER SAFETY RECALL ISSUED NHTSA #16V381 RECALL #2049151 PASSENGER AIRBAG INFLATORS STATUS: REMEDY NOT YET AVAILABLE
NHTSA complaint #11352448 — an unverified report by a vehicle owner.
AIRBAG LIGHT CAME ON WHILE WE TOOK A TRIP TO BIG BEAR WITH FRIENDS, TECHNICIAN DISCOVERED THE CONNECTORS UNDER THE FRONT PASSENGER SEAT WERE MELTED, GOT THE CONNECTORS CHANGED, AIRBAG MODULE REPLACED, AIRBAG LIGHT IS STILL ON. I OWN A RENTAL COMPANY AND I'M NOT ABLE TO RENT THE VEHICLE DUE TO THE PASSENGER AIRBAG RECALL FOR THE PAST YEAR, AND GM WON'T DO ANYTHING ABOUT IT. THIS RECALL NEEDS TO BE PERFORMED.
NHTSA complaint #11220810 — an unverified report by a vehicle owner.
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 CADILLAC ESCALADE ESV. THE CONTACT STATED THAT THE MANUFACTURER FAILED TO PROVIDE THE REMEDY AND PART WITHIN A REASONABLE TIME FRAME FOR NHTSA CAMPAIGN NUMBER: 16V381000 (AIR BAGS). MASSEY CADILLAC NORTH ORLANDO (4241 N JOHN YOUNG PKWY, ORLANDO, FL 32804, 1-866-439-5891) WAS UNABLE TO SCHEDULE A RECALL REPAIR APPOINTMENT WITHIN A REASONABLE TIME FRAME BECAUSE THE PART WAS NOT AVAILABLE FOR OVER TWO YEARS. THE MANUFACTURER WAS CONTACTED TO ADDRESS PART AVAILABILITY SEVERAL TIMES. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
NHTSA complaint #11189891 — an unverified report by a vehicle owner.
WAITING TO GET AIRBAGS TO GET PART TO FIX SINCE 2007 AND NO HELP TO SOLVE ISSUE SINCE MAY 2016, WHEN IT WAS RECALLED AND THEY WILL NOT GIVE ME A DISCOUNT TO GET A DIFFERENT SUV OR FIX THE AIR BAG.
NHTSA complaint #11171203 — an unverified report by a vehicle owner.
TAKATA AIRBAGS, WAITING FOR YEARS NOW TO GET REPLACE. WILL NOT HELP ME SOLVE THIS ISSUE. CALLED 4 TIMES ABOUT REPLACEMENT PARTS AND TELL ME THERE IS NOTHING WRONG WITH THEM.
NHTSA complaint #11171205 — an unverified report by a vehicle owner.
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 CADILLAC ESCALADE ESV. WHILE OPERATING THE VEHICLE, THE AIR BAG SENSOR REMAINED ILLUMINATED AND "SERVICE AIR BAG" WAS DISPLAYED. THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER AND LOCAL DEALER (CREST CADILLAC, 12800 WEST CAPITAL DR, BROOKSVILLE, WI) WERE NOTIFIED OF THE FAILURE. THE CONTACT STATED THAT HE RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 16V381000 (AIR BAGS) IN JUNE OF 2016. THE CONTACT WAS INFORMED THAT THE PARTS TO REPAIR THE FAILURE WERE NOT AVAILABLE. THE FAILURE MILEAGE WAS 84,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
NHTSA complaint #11160509 — an unverified report by a vehicle owner.
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 CADILLAC ESCALADE ESV. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V381000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (LAVERY CADILLAC, 1096 W STATE ST, ALLIANCE, OH 44601, (330)-823-1102) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND INFORMED THE CONTACT TO CALL NHTSA TO FILE A COMPLAINT. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. **TR THE ORIGINAL GM-CADILLAC NOTICE WE RECEIVED IF DATED JULY 2016. RECALL #49151. IF THIS PROBLEM IS A DANGER, I WOULD HAVE HOPED THE PROBLEM WOULD HAVE BEEN RESOLVED BY NOW. THIS IS 2 YEARS AND 3 MONTHS LATER. WE DO DRIVE THE VEHICLE AND WOULD PREFER NOT TO BE INCLUDED IN A CRASH!! UPDATED 10/29/18
NHTSA complaint #11128411 — an unverified report by a vehicle owner.
TAKARA RECALL: IN 2015 MY CADILLAC ESCALADE WAS INVOLVED IN A MOTOR VEHICLE ACCIDENT IN WHICH THE AIRBAG DEPLOYED AND EXPLODED WITH A BUNCH OF SMOKE AND AWFUL SMELL IN THE AIR AND SOME DEBRIS. THE VEHICLE WAS IN MOTION IN HIT A MIDSIZE HONDA ACCORD HEAD ON. I WAS TRAVELING STRAIGHT ON A CITY STREET. I WAS FAULTED SINCE I WAS REACHING FOR MY GPS NAVIGATION DEVICE THAT HAD FALLEN ON THE FLOOR. THE CAUSE FOR THE MALFUNCTION TO ME IS UNKNOWN. I WAS DEFINITELY INJURED IN THE ACCIDENT BUT I ONLY HAD LIABILITY INSURANCE AT THE TIME AND IT ONLY COVERED THE OTHER PARTY SINCE I WAS FAULTED. RECALL DATE:MAY 27, 2016 MANUFACTURER RECALL NUMBER:2049151
NHTSA complaint #11122189 — an unverified report by a vehicle owner.
TAKATA RECALL. I CONTACTED GUARANTY CHEVROLET IN SANTA ANA CA AND TUSTIN CADILLAC TO HAVE MY TAKATA AIR BAG REPLCED AND WAS TOLD THERE ARE NO AVAILABLE PARTS.
NHTSA complaint #11118647 — an unverified report by a vehicle owner.
TAKATA RECALL. WHAT IS GOING ON WITH THIS RECALL? MY 2008 CADILLAC IS IN LIMBO AS GM DRAGS ITS FEET WITH PETITIONS TO AVOID THE WHOLE ISSUE. TO MAKE MATTERS EVEN WORSE, I HAVE IMPORTED THIS VEHICLE INTO CANADA AND CAN NOT REGISTER OR LEGALLY DRIVE IT UNTIL ALL OF THE RECALLS HAVE BEEN COMPLETED. DOES ANY GOVERNMENT AGENCY HAVE ANY POWER TO MAKE AN AUTO MANUFACTURER COMPLY WITH A RECALL IN A TIMELY MANNER?THIS ISSUE WITH THIS MODEL HAS BEEN GOING ON FOR YEARS WITH NO RESOLUTION AS YET. FRUSTRATING AND VERY DISAPPOINTING.
NHTSA complaint #11102207 — an unverified report by a vehicle owner.
TAKATA RECALL. IT'S BEEN 2 YEARS SINCE THE RECALL NOTIFICATION AND NO SOLUTION HAS BEEN OBTAINED. I'VE EXHAUSTED ALL EFFORTS TO RESOLVE THIS DANGEROUS RECALL. IN 2016 & 2017 I ATTEMPTED TO TRADE IN MY VEHICLE AT THE CADILLAC DEALERS. ACCORDING TO THE CADILLAC SALES PERSON, THEY ARE NOT TAKING ANY TRADE IN WITH THAT RECALL AND IF THEY DID IT WOULD BE AT A CONSIDERABLE VALUE REDUCTION. BASICALLY GIVING THE VEHICLE AWAY. I'M FORCED TO KEEP THIS DANGEROUS CAR AND IT'S BAD WORKMANSHIP.
NHTSA complaint #11091169 — an unverified report by a vehicle owner.
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 CADILLAC ESCALADE ESV. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V383000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED CADILLAC OF NAPERVILLE AT (630) 355-2700 LOCATED AT 1507 OGDEN AVE, NAPERVILLE, IL 60540 WHERE IT WAS CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOTIFIED AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
NHTSA complaint #11072940 — an unverified report by a vehicle owner.