Garden City, MI
UNKNOWN OR OTHER
Don’t no
NHTSA complaint #11672852 — an unverified report by a vehicle owner.
2013 Cadillac SRX other reported problems
37 of the 493 complaints about the 2013 Cadillac SRX are about the other systems — 8% of everything reported for this model year. Half of the failures with a mileage on record happened before 50,000 miles.
37
Complaints
0
Crashes
1
Fires
0
Injuries
Exactly what failed
Unknown OR Other
37
100.0%
Other & Unspecified across every Cadillac SRX year
What owners said
Filed with NHTSA, in their own words.
San Diego, CA
UNKNOWN OR OTHER
My transmission is sleepin and it only goes to second gear for like 20 min then it won’t move at all
NHTSA complaint #11623235 — an unverified report by a vehicle owner.
Clearwater, FL
UNKNOWN OR OTHER
Opened my back hatch to put groceries in at store, and the hatch opened lifted up and then went up and down then closed on me. Glad I got out of the way in time.
NHTSA complaint #11536778 — an unverified report by a vehicle owner.
Brooklyn, NY
UNKNOWN OR OTHER
Manufacture recalls
NHTSA complaint #11532561 — an unverified report by a vehicle owner.
Jacksonville, FL
UNKNOWN OR OTHER
2013 CADILLAC SRX. CONSUMER WRITES SEEKING REIMBURSEMENT. THE CONSUMER STATED SHE PURCHASED A LEMON. UPON RECEIVING THE VEHICLE AND WENT TO GET THE TIRE REPAIRED BUT WAS INFORMED BY THE SERVICE SHOP THERE WAS $7663.00 WORTH OF DAMAGES FOR THE VEHICLE.
NHTSA complaint #11518610 — an unverified report by a vehicle owner.
Monroe, MI
UNKNOWN OR OTHER
My suv has a noticeable sometimes unsafe lag in the transmission Sometimes 3-4 sec lag Had in dealership shop 2-3 times they cannot reproduce they say. There was a recall for this very issue in 2014. Says recall was performed but obviously did not fix it. It is now out of Warrenty and still lagging
NHTSA complaint #11491626 — an unverified report by a vehicle owner.
Humble, TX
Fire
UNKNOWN OR OTHER
VEHICLE FIRE & MOLD. My 2013 Cadillac SRX had water leaking in/draining incorrectly from the sunroof, which in return pooled water in the front and rear of my vehicle. This water caused my trunk to COMPLETELY stop operating (water pooled at trunk latch/rusted), as well as water to saturate the electrical components near the front of my car and a FIRE TO ITNITE WHILE I WAS DRIVING THE VEHICLE! Fire truck responded, pooled water found, mold also found because of previously unknown pooled water, and insurance totaled vehicle. SO SCARY! SO DISAPOINTED! THIS LEAKING WATER ISSUE HAS BEEN REPORTED ON MANY FORUMS FOR THE SAME CADILLAC MAKE AND MODEL AND IT THREATENED MY LIFE. The sun roof draining tubes MUST BE RECALLED. I’m now out of a vehicle because of it and just grateful I was able to exit my vehicle as it filled with smoke.
NHTSA complaint #11445100 — an unverified report by a vehicle owner.
at 70,000 miles
Bartlesville, OK
UNKNOWN OR OTHER
THE CUE SYSTEM (CONTROLS RADIO, NAVIGATION, WEATHER ALERTS, CLIMATE CONTROLS AND VEHICLE SETTINGS) IS NON RESPONSIVE. I CANNOT ACCESS THE SYSTEMS TO MAKE SPECIFIC ADJUSTMENTS TO CLIMATE CONTROL SETTINGS (DIRECTING THE HEAT OR AIR TO THE FEET OR CHEST AREA) PROGRAM NEW RADIO STATIONS, ADD A NEW CELL PHONE FOR HANDS FREE OPERATIONS, INPUT VEHICLE NAVIGATION DESTINATIONS OR MAKE SETTING CHANGES TO THE VEHICLE OPERATION. THIS IS HAZARDOUS AS I RELY ON THE VEHICLE NAVIGATION TO FIND LOCATIONS IN OUT OF TOWN LOCATIONS, WEATHER AND ROAD ALERT INFORMATION AND HANDS FREE CELL PHONE OPERATION TO RECEIVE CALLS. I HAVE RESET THE SYSTEM ACCORDING TO THE INSTRUCTIONS IN THE OWNERS MANUAL BUT IT DOES NOT RESTORE THE TOUCH SCREEN FUNCTIONS. THIS IS A DEFECT IN THE DESIGN OF THE SYSTEM AND GM WAS AWARE OF IT AS EARLY AS 2014-2015. THE DEALERSHIP WANTS MORE THAN $2000.00 TO REPLACE THE WHOLE UNIT WITH AN IDENTICAL ONE THAT HAS THE SAME DEFECT. THERE NEEDS TO BE A RECALL ISSUED ON ALL OF THESE CADILLACS.
NHTSA complaint #11416321 — an unverified report by a vehicle owner.
at 49,400 miles
University Park, IL
UNKNOWN OR OTHER
PASSENGER HEADLIGHT HAS WATER INSIDE, HEADLIGHT DIMMED, CAN'T SEE ON ONE SIDE OF CAR, DRIVING CAN'T SEE AT NIGHT
NHTSA complaint #11376497 — an unverified report by a vehicle owner.
at 100,000 miles
Clearwater, KS
UNKNOWN OR OTHER
TOUCH SCREEN HAS DEVELOPED A SPIDER WEB THAT MAKES THE TOUCH SCREEN USELESS. THIS SCREEN WAS REPLACED WHILE UNDER WARRANTY AT 50,000 MILES. I NOW HAVE 103,000 MILES AND WAS TOLD TO REPLACE THIS WOULD BE $1000. AFTER CHECKING ONLINE MANY OWNERS HAVE HAD THE SAME PROBLEM. OBVIOUSLY AN ISSUE WITH THIS YEAR AND MODEL OF THE CADDILAC SRX.
NHTSA complaint #11376234 — an unverified report by a vehicle owner.
at 55,000 miles
Coos BAY, OR
UNKNOWN OR OTHER
I BOUGHT MY VEHICLE 6 MONTHS AGO. I NEVER OWNED A CADILLAC AND I REALLY LOVE IT BUT THERE ISN'T ALOT OF LEG ROOM IN THE BACK SEAT AND ITS HARD TO SEE THE TURN SIGNAL LIGHTS BEING 6'4 THE WAY THE WINDOW IS SHAPED I HAVE TO HUNCH TO THE SIDE AND LOOK UP. MY MAIN PROBLEM IS THE TOUCH SCREEN FROM THE CUE APPLICATIONS. IT DOESN'T REGISTER MY TOUCH SO I HAVE TO GO THROUGH THE STEERING WHEEL BUTTONS TO CHANGE ANYTHING. MY VEHICLE ONLY HAS 56,000 MILES ON IT I DON'T THINK SOMETHING LIKE THAT SHOULD GO OUT THAT FAST. I HAVE READ OTHER OWNERS STATING THE SAME THING. THERE SHOULD BE A RECALL ON THIS CAUSE S PERSON SHOULDN'T HAVE TO GO THROUGH THE STEERING WHEEL BUTTONS WHEN THERE IS A TOUCH SCREEN TO DO THAT. I THINK WE SHOULD HAVE THE NEWEST SOFTWARE AVAILABLE OR PUT A NEW UPDATED VERSION INSTEAD OF THE ONE THAT WAS FIRST PUT OUT. THANKS FOR YOUR ATTENTION IN THIS MATTER
NHTSA complaint #11364182 — an unverified report by a vehicle owner.
at 64,000 miles
Citrus Heights, CA
UNKNOWN OR OTHER
SHIFT TO PARK ERROR-CAR NOT REGISTERING WHEN IN PARK. SYSTEM DISPLAY SAYS "SHIFT TO PARK" AFTER MOVING SHIFT CONTROL TO THE PARK POSITION. WILL NOT ALLOW ME TO SAFELY SHUT DOWN/TURN OFF VEHICLE. HAS HAPPENED A COUPLE OF TIMES NOW WHILE STATIONARY IN PARKING LOT AND IN MY GARAGE. I AM NOT SURE IF CAR IS ACTUALLY IN PARK OR NOT AND AM AFRAID VEHICLE WILL ROLL. HAS HAPPENED A FEW TIMES, THE FIRST FEW TIMES I COULD JIGGE THE SHIFT CONTROL AND IT WOULD CLEAR THE ERROR. NOW I HAVE TO REBOOT MY SYSTEM TO SHUT THE CAR DOWN.
NHTSA complaint #11351789 — an unverified report by a vehicle owner.
at 22,230 miles
Huntersville, NC
UNKNOWN OR OTHER
THE CUE SYSTEM IS LOCKED UP AND WILL NOT RESPOND ONLY HAS 22,230 MILES
NHTSA complaint #11341939 — an unverified report by a vehicle owner.
Midland, MI
UNKNOWN OR OTHER
TOUCH SCREEN BECAME INOPERABLE; FIRST THE FAN STARTED NOT WORKING TO DEFROST THE WINDOW INTERMITTENTLY, THEN THE CHOICE OF VENTING STOPPED WORKING, THEN THE RADIO. REPAIR: DEALERSHIP REPLACED TOUCH SCREEN (F-CONTROL) COSTING US $1507.72. ...SUBMITTED AS I SEE YOU ARE REVIEWING SAME ISSUE IN TESLAS.
NHTSA complaint #11330750 — an unverified report by a vehicle owner.
OAK Harbor, OH
UNKNOWN OR OTHER
THE TOUCH SCREEN DOES NOT WORK AT ALL. IT'S A SAFETY HAZARD AS YOU CANNOT CHANGE THE AC/HEAT/DEFROST ETC. I'VE TRIED DOING THE FACTORY RESET AND THAT DOES NOT FIX THE RADIO PROBLEM EITHER.
NHTSA complaint #11323937 — an unverified report by a vehicle owner.
at 69,999 miles
Houston, TX
UNKNOWN OR OTHER
THE CADILLAC CUE SYSTEM BECOMES NON RESPONSIVE WHICH DOES NOT ALLOW YOU TO CONTROL MOST THINGS WHICH ARE ELECTRONICALLY CONTROLLED FROM THAT SYSTEM WHICH IS THE RADIO, AIR CONDITIONING SYSTEM, AND OTHER SYSTEMS. YOU DO NOT HAVE TO BE IN MOTION TO USE THIS SYSTEM. THE SYSTEM DEVELOPED SMALL CRACKS ALL OVER WHICH START FROM THE CORNERS AND THE DEALERSHIP REFUSES TO FIX THEM.
NHTSA complaint #11319580 — an unverified report by a vehicle owner.
Englewood, NJ
UNKNOWN OR OTHER
WHILE CAR WAS RUNNING IT STARTED JERKING AND IT WOULD NOT GO FASTER THAN 20MPH. WHEN CAR CAME TO A STOP IT TURNED OFF. WHEN STARTING THE CAR BEFORE IT STARTS RUNNING IT WOULD JERK AGAIN AND SLOWING GO UP TO MAX 30MPH.
NHTSA complaint #11309779 — an unverified report by a vehicle owner.
Tampa, FL
UNKNOWN OR OTHER
WHILE UNDER WARRANTY I HAD A NEW CUE INSTALLED. A LITTLE OVER A YEAR LATER IT WENT OUT AGAIN; HOWEVER, THIS TIME I WAS QUOTED $1500 TO REPAIR IT. A FRIEND HAS THE SAME CAR AND HERS WAS RECALLED AND REPLACED.
NHTSA complaint #11307452 — an unverified report by a vehicle owner.
at 73 miles
Merced, CA
UNKNOWN OR OTHER
TAKATA RECALL ABOUT 2 WEEKS AGO, I NOTICE WHILE DRIVING THAT I'M LOOSING THE ACCELERATION. THE FRONT GAUSR OF RPM IS NOT CONSISTENT. WE CAN FEEL THE ENGINE IS HAVING TROUBLE GOING FORWRD EVRY TIME I PUNCH IN THE GAS PEDAL. MY PASSANGER AND I CAN FEEL THE ACCELERATION BIT CHOCKING. SO, I BROUGHT IT SOME MECHANICS & THEY SAYS POSSIBLE TIME CHAIN PROBLEM. THEY DIAGNOSE THE CAR AND HERE SOME OF THE CODE CAME OUT. P0011, P0014, P0016, P0018, P0021. AT FIRST, THEY THOUGHT OF CHANGING THE CAMSHAFT SENSORS AND CRANKSHAFT SENSORS MAYBE IT WOULD RESOLVE THE PROBLEM BUT IT DIDN'T. THEY SUGGEST TO CALL THE CADILLAC DEALER POSSIBLE FOR RECALLS. I DRIVE MY CAR DAILY TO WORK, FROM MERCED TO LATHROP, THAT'S ABOUT 120 MILES BACK AND FORT. I USED TO DRIVE MY CAR FROM MERCED TO FREMENT FROM THE PAST 4YEARS EVERYDAY BUT I GOT TRANFER TO LATHROP ABOUT 2 YEARS NOW.
NHTSA complaint #11244964 — an unverified report by a vehicle owner.
at 72,000 miles
Lake Charles, LA
UNKNOWN OR OTHER
TAKARA RECALL" THE CADILLAC 2013 SRX LUXURY LATCH GATE WILL NOT UNLOCK WHEN I HAD A FLAT TIRE TO GET THE SPARE TIRE OUT THE BACK. ALSO WHEN IT DID OPEN IT SLAMMED ON TOP OF MY BACK AND WOULD NOT STOP CLOSING.
NHTSA complaint #11234701 — an unverified report by a vehicle owner.
Chiefland, FL
UNKNOWN OR OTHER
HEADLIGHTS ON DIM ARE ALMOST NON EXISTENT AND DANGEROUS. BRIGHT LIGHTS WORK GREAT BUT YOU CAN'T DRIVE WITH BRIGHTS. THE DIM LIGHTS ARE LIKE DRIVING WITH A FLASHLIGHT WITH ALMOST DEAD BATTERIES. DANGEROUS!!!
NHTSA complaint #11172721 — an unverified report by a vehicle owner.
Oxnard, CA
UNKNOWN OR OTHER
HEADLIGHTS ARE HAZY CAN NOT SEE ANYTHING WHILE DRIVING DURING THE NIGHT. THIS COULD CAUSE A BAD ACCIDENT. POPPING NOISE ON FRONT DRIVER SIDE WHILE CAR IS RUNNING DEALERSHIP SAYS IT WAS A LOOSE AXEL NUT. THE DEALERSHIP TRIED REPAIRING IT TWICE, STILL THE SAME.
NHTSA complaint #11171542 — an unverified report by a vehicle owner.
Marrero, LA
UNKNOWN OR OTHER
THE MOTHER BOARD IN MY CADILLAC CUE CONTROLS IS GOING OUT FOR THE 3RD TIME. CADILLAC HAS ADMITTED TO KNOWING THAT THE BOARD THEY PUT IN THEIR VEHICLES ARE TRASH. CADILLAC HOWEVER DID NOT NOTIFY ME BEFORE OR AFTER I PURCHASED THE VEHICLE THAT THESE MOTHER BOARDS ARE TRASH AND WILL FAIL ABOUT EVERY 1 1/2 YEARS AND MUST BE REPLACED FOR AROUND $1,100 TO $1,850. AT TIMES THE SCREEN WILL BE BLACK AND YOU CANNOT DO ANYTHING WITH THE RADIO, A/C OR ONSTAR FUNCTIONS. AT TIMES THE SCREEN WILL START TO SHIMMY AS IF IT IS HAVING A SEIZURE. AT TIMES IT WILL START TO MAKE BEEPING NOISES AND RANDOMLY ASSIGN RADIO STATIONS TO MULTIPLE SETTING SPOTS AND YOU HAVE TO GO BACK AND RESET ALL OF YOUR SETTINGS. MY $5,000 BUMPER-TO-BUMPER WARRANTY DOES COVER THE REPLACEMENT HOWEVER ONCE THAT IS EXPIRED I MUST COME OUT OF POCKET AT LEAST EVERY YEAR OR TWO OVER $1,000 TO HAVE IT REPLACED. NO RECALL HAS BEEN DONE TO REPLACE THIS WITH A HIGHER QUALITY, LONGER LASTING MOTHER BOARD
NHTSA complaint #11162503 — an unverified report by a vehicle owner.
at 50,000 miles
THE Villages, FL
UNKNOWN OR OTHER
2013 CADILLAC SRX FRONT HEADLAMPS DO NOT PUT OUT LIGHT. CANT DRIVE IT AT NIGHT. CADILLAC SUGGESTED AFTER MARKET BULBS, ALSO DIDN'T WORK. HAVE NOW INSTALLED FLOOD LIGHTS TO USE FOR DRIVING. HAVE SPENT OVER $600. CADILLAC SAYS THEY HAVE NEVER HEARD OF THIS HAPPENING. CAN'T GUARANTEE PUTTING NEW ONES IN WILL HELP AND IT COULD HAPPEN AGAIN. HOW CAN CADILLAC SELL CARS WITHOUT EFFECTIVE LIGHTS? TERRIBLE SAFETY HAZARD. GOT NO SATISFACTION FROM DEALER OR CADILLAC.
NHTSA complaint #11145231 — an unverified report by a vehicle owner.
at 49,000 miles
Knoxville, TN
UNKNOWN OR OTHER
THE CUE PANEL NEEDS TO BE REPLACED - $1400 OUCH WON'T ALLOW ME TO DO ANYTHING ON IT NAV, PHONE, WEATHER, ETC. IN MOTION OR STATIONARY
NHTSA complaint #11140779 — an unverified report by a vehicle owner.
at 62,000 miles
Chanhassen, MN
UNKNOWN OR OTHER
THE CUE SYSTEM STOPED WORKING WITH THE TOUGH SCREEN AND ITS NOW IMPOSSIBLE TO SET UP HANDS FREE DRIVING.
NHTSA complaint #11132041 — an unverified report by a vehicle owner.
at 80,000 miles
Kearny, NJ
UNKNOWN OR OTHER
THE LIFT GATE WILL NOT OPEN DUE TO THE CONTROL MODULE SHORT CIRCUITIING. THIS WAS DUE TO WATER BACKING UP FROM THE SUNROOF DRAIN HOSE WHICH SEEPED INTO THE TRUNK AREA AND SHORTED OUT THE LIFTGATE CONTROL BOX.
NHTSA complaint #11110028 — an unverified report by a vehicle owner.
at 44,500 miles
Miami Gardens, FL
UNKNOWN OR OTHER
THE CADILLAC CUE (INFORMATION/NAVIGATION/AIR CONDITION SYSTEM) DEVELOPED SPIDER WEB TYPE CRACKS INSIDE THE SCREEN; THIS MAKES IT HARD TO SEE OR USE CONTROL FEATURES. I WENT ONLINE AND FOUND HUNDREDS OF PEOPLE ARE HAVING THE SAME ISSUE. ONE PERSON HAS ONLY 19,000 MILES AND HAS THE WEB LIKE CRACKS. IT WAS 90 WHEN I GOT INTO MY CAR AND SAW A FEW OF THESE CRACKS (THESE CRACKS ARE SMOOTH TO TOUCH ON SCREEN), BUT A WEEK LATER IT'S GOTTEN BIGGER. A SOURCE SAYS IT'S A FACTORY DEFECT, AND THAT THE CRACKS ARE THER GLUE OR ADHESIVE HAS DISSIPATED, AND IS DETACHING THE SCREEN FROM THE ACTUAL COMPONENT. I HAVE 44,000 MILES ON MY VEHICLE ... IT STAYS UNDER THE CARPORT, BUT IS STILL HAVING THIS ISSUE. WITH SO MANY PEOPLE COMPLAINING AND POSTING PICTURES ON GENERAL MOTORS DISCUSSION THREAD, ONE WOULD THINK SOMETHING WOULD'VE GOTTEN DONE. AS STATED BEFORE, IT WAS A SMALL LINE AND IT'S CONSTANTLY SPREADING THROUGHOUT THE CADILLAC CUE SCREEN. IT'S A SIMPLE ISSUE, BUT SHOULD CONSUMERS HAVE TO PAY THE DEALERSHIP FOR SOMETHING THEY HAVE NO CONTROL OVER? HERE IS THE LINK WITH OTHERS COMPLAINING ABOUT THER SAME THING. HTTPS://WWW.CADILLACFORUM.COM/FORUM/CADILLAC-SRX-10/CUE-SCREEN-SPIDER-WEBBING-16740/
NHTSA complaint #11102179 — an unverified report by a vehicle owner.
NEW Smyrna Beach, FL
UNKNOWN OR OTHER
CAN NOT SEE WITH LOW BEAMS AT NIGHT. ALSO, THE SCREEN FREEZES ON THE "CUE" DISPLAY
NHTSA complaint #11047313 — an unverified report by a vehicle owner.
at 30,000 miles
Houston, TX
UNKNOWN OR OTHER
CADILLAC CUE TOUCHSCREEN IS INOPERABLE. VEHICLE HAS 31,000 MILES. I PURCHASED THE VEHICLE NEW. VEHICLE IS OUT OF WARRANTY BUT ACCORDING TO WEB SEARCHES, THIS IS A COMMON PROBLEM WITH THE CUE. THE TOUCHSCREEN IS NON-RESPONSIVE TO TOUCH INTERFACE FOR VARIOUS AUTOMOTIVE SYSTEMS WHICH COULD BE A SAFETY HAZARD. SUCH AS DEFOGGING OR DEFROSTING THE WINDSHIELD. SYSTEMS SUCH AS NAVIGATION, INTERIOR CLIMATE CONTROL, MEDIA CONTROLS, BLUETOOTH CONTROLS, AND OTHER ELECTRONIC CONTROLS. THE DEALERSHIP SAYS IT IS OUT OF THEIR CONTROL. I DO NOT WANT TO PAY $2500 (CADILLAC QUOTE) TO REPAIR SOMETHING THAT APPEARS TO BE A COMMON FAILURE ITEM FOR THE YEAR MODEL.
NHTSA complaint #11046140 — an unverified report by a vehicle owner.