303 of the 537 complaints about the 2015 Cadillac SRX are about the lighting — 56% of everything reported for this model year. Half of the failures with a mileage on record happened before 51,100 miles.
303
Complaints
2
Crashes
0
Fires
2
Injuries
Filed with NHTSA, in their own words.
EXTERIOR LIGHTING
the headlights are so dim that the car is not usable at night. I was told by the Cadillac dealership that this is a known problem with GM/Cadillac. The low beam gets so hot that it turns the reflectivity of the chrome to gray. The fix is to replace both right and left headlight assembly.
NHTSA complaint #11743939 — an unverified report by a vehicle owner.
EXTERIOR LIGHTING:HEADLIGHTS
The contact owns a 2015 Cadillac SRX. The contact stated that while driving at night, the headlights were extremely dim and failed to provide sufficient illumination of the roadway. The failure significantly reduced visibility and created a safety hazard. The vehicle was driven to a dealer; however, the vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 32,388.
NHTSA complaint #11716161 — an unverified report by a vehicle owner.
EXTERIOR LIGHTING
My headlights have deteriorated to the point that the vehicle can’t be driven at night. GM/Cadillac acknowledged this as a problem with this particular model. I sent an email to the Cadillac CEO, Rory Harvey. I received a call from an executive assistant stating that this issue was addressed prior to my report. I stated I could not use the vehicle at night due to safety issues. Her response was to offer me a discount on a new purchase. My vehicle now has a significant safety issue. The Cadillac dealer quoted my a price of $2,600 to replace the headlights.
NHTSA complaint #11702642 — an unverified report by a vehicle owner.
EXTERIOR LIGHTING
The contact owns a 2015 Cadillac SRX. The contact stated that the headlights were dull. The contact cleaned the lens, but there was no improvement, and the driver was unable to see the roadway properly while driving at night. The contact had to drive with the high beams activated. Additionally, the information center was frozen. The vehicle was taken to an independent mechanic who replaced the bulbs. The vehicle was repaired, but the failure recurred. The vehicle was taken to another independent mechanic, who informed the contact that the headlight assembly needed to be replaced. The contact called the local dealer, who informed the contact that the reflector material had burned off. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was approximately 85,000.
NHTSA complaint #11698933 — an unverified report by a vehicle owner.
EXTERIOR LIGHTING
problems with low beam headlights, which often resulted in dimness, fogging, or premature burnout due to faulty weather seals that allowed moisture into the headlight housings I’ve owned more than 5 cadillac srx different models from 2010-2016 and they all have this problem. I can’t see anything after changing the headlights low beam bulbs and the dealer told me to change the headlights assembly and it’s pretty pricey It’s an safety issue because I can’t see the roadway and I can’t turn my high beams on all the time due to will affect other drivers on the opposite side of road.
NHTSA complaint #11687139 — an unverified report by a vehicle owner.
EXTERIOR LIGHTING:HEADLIGHTS
The contact owns a 2015 Cadillac SRX. The contact stated the headlights failed to properly illuminate the roadway while driving. The vehicle was taken to an independent mechanic who replaced the headlights; however, the failure persisted. The manufacturer was not informed of the failure. The failure mileage was 153,199.
NHTSA complaint #11666232 — an unverified report by a vehicle owner.
EXTERIOR LIGHTING
The headlights are a safety hazzard. The dealership that I purchased the car from, did not inform me of the extremely low headlights. They insist it passes PA guidelines. But they are in fact too low to drive safely at night. It's as if there are no headlights on at all. I found out there WAS a recall on these headlights. But only until 2019. Cadillac is no longer under any obligation to fix the problem. REALLY? That should have been a full recall on the hazerdous headlight for ALL of these vehicles. Not just some. Why would they allow these poor headlights to be on the road at night? Are they waiting for someone to get killed in a horrible accicent?
NHTSA complaint #11663311 — an unverified report by a vehicle owner.
EXTERIOR LIGHTING
Lights became so dim it was impossible to see at night. I replaced the bulbs multiple times with no remedy. I also had the outer shell cleaned which still did not help. I had to finally have the whole assembly replaced.
NHTSA complaint #11658380 — an unverified report by a vehicle owner.
EXTERIOR LIGHTING:HEADLIGHTS
The contact owns a 2015 Cadillac SRX. The contact was informed by a neighbor that the driver's side headlight was dim. The contact stated that while driving at undisclosed speeds, the headlights failed to provide adequate lighting. The contact drove the vehicle with the high-beam headlights. There were no warning lights illuminated. The vehicle was taken to an independent mechanic who changed the light bulbs, but the failure recurred. The mechanic informed the contact that a headlight assembly replacement was needed. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 32,000.
NHTSA complaint #11656695 — an unverified report by a vehicle owner.
EXTERIOR LIGHTING
Head lights are very dim at night and can only see about 5 feet in front of me when driving at night
NHTSA complaint #11655689 — an unverified report by a vehicle owner.
EXTERIOR LIGHTING:HEADLIGHTS
The contact owns a 2015 Cadillac SRX. The contact stated that while driving at night, the headlights were extremely dim, limiting the visibility of the roadway. The contact was concerned that the failure might cause a crash. There was no warning light illuminated. The vehicle was taken to a local dealer,r where the vehicle was diagnosed, and the contact was informed that the headlight assembly needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 54,000.
NHTSA complaint #11648994 — an unverified report by a vehicle owner.
EXTERIOR LIGHTING
The headlights are failing despite replacing the bulbs. The vehicle can not be driven at night. The bulbs were replaced by a mechanics shop. There has been no warning light or error messages on the dashboard.
NHTSA complaint #11640107 — an unverified report by a vehicle owner.
EXTERIOR LIGHTING
The contact owns a 2015 Cadillac SRX. The contact stated that while operating the vehicle at night, the front headlights were extremely dim, causing a visibility hazard for the driver. The cause of the failure was not yet determined. The contact stated that the front headlamp assemblies were previously replaced due to the same failure; however, the failure reoccurred. The local dealer was notified of the failure, but no assistance was offered. The manufacturer was not yet contacted. The failure mileage was 99,700.
NHTSA complaint #11639269 — an unverified report by a vehicle owner.
EXTERIOR LIGHTING
2015 Cadillac SRX is unsafe to drive while using its low beams after dark, and after having its High and Low Beam bulbs replaced. I purchased this car used in March 2024 for my wife. She only occasionally drives but never at night. In April I drove it when nearly dark and thought the low beams were very dim. I called the dealer and asked about getting warranty coverage and was told it had too many miles. I drove it again late September. It was dark and the low beams barely lit the road in front of me. I could hardly see going around curves, and it would have been too late to avoid a deer stepping in front of me. That night I realized It was absolutely too unsafe to drive my wife’s Cadillac after dark. I researched changing the bulbs and decided suing a body shop would be the best call. I also decided to use Sylvania SilverStar Ultra - High Performance Halogen Headlight High Beam, and Low Beam replacement bulbs. The body shop replaced all my bulbs in December. Feeling all was well, we drove my wife’s car out for an early New Year’s dinner. On the drive back the lighting was slightly improved, but still unsafe to drive after dark. Is correcting this issue something Cadillac should l pay for under the 2019 law suit settlement?
NHTSA complaint #11633519 — an unverified report by a vehicle owner.
EXTERIOR LIGHTING
I purchased my 2015 Cadillac SRX a year ago from a private car dealer and of course he never told me about the headlight issue. I purchased two different types of bulbs and paid to have them installed and there are not bright enough Just like other people with the same problem I can't see at night and here in Maine it gets dark by 4:00 and driving at night is so very scary. I am [XXX] and this vehicle is my dream car. I feel GM needs to fix this issue free of charge!! Please help me Thank you - [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11627563 — an unverified report by a vehicle owner.
EXTERIOR LIGHTING
The intensity of headlights on this vehicle is dangerously low. When searching for a solution on light, I found that this particular problem was the subject of class-action lawsuit. I am the original owner of this vehicle. I was not informed or part of this lawsuit. Now I am told that it will cost $2.500 to replace the headlamps because moisture that leaks into the light housing has caused the lights to dim. Driving at night is now increasingly dangerous. Apparently, Cadillac has recognized this as a problem through the lawsuit. Loyal owners like myself need to have this problem corrected at no cost because it is a recognized part defect.
NHTSA complaint #11627122 — an unverified report by a vehicle owner.
EXTERIOR LIGHTING
HEADLIGHTS!!! The headlights are so dim that other drivers flash me, honk at me or yell at me to turn my lights on when driving at night. When driving at night It is the same as driving without my headlights on. I have to use the high beams to drive at night. I changed the fuses, changed 1 of the bulbs and still no difference. The whole headlight housing needs to be changed. Here is a link to a gentleman who did the work to find out why Cadillac SRX's seem to be having this issue: [XXX] . Please, we need a recall to fix the headlights. This is a safety issue for me driving at night as well as anyone else on the road who can't see me. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11623291 — an unverified report by a vehicle owner.
EXTERIOR LIGHTING
GM Class Action says Cadillac SRX Headlight failure merits recall. No recall ever received. A lack of adequate illumination. GM, Mastria GMC Cadillac Inc. and 3rd party failed to disclose the defect. Leaving me the owner to pay for the entire cost for replacement headlights.
NHTSA complaint #11622571 — an unverified report by a vehicle owner.
EXTERIOR LIGHTING:HEADLIGHTS
The contact owns a 2015 Cadillac SRX. The contact stated while driving at an undisclosed speed at night, the headlights were dim. The vehicle was taken to an independent mechanic, who replaced both headlight bulbs; however, the failure recurred. The contact related the failure to the headlight weather seals eroding prematurely, allowing moisture to enter the headlight housing. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 60,000.
NHTSA complaint #11618759 — an unverified report by a vehicle owner.
EXTERIOR LIGHTING
The low beam lights are so dim you can not see 5 feet in front of you. It’s a danger to me on the road with the low beams on and to other drivers if I have my high beams on.
NHTSA complaint #11611728 — an unverified report by a vehicle owner.
EXTERIOR LIGHTING
I am writing to express my serious concerns regarding a critical safety defect in my 2015 Cadillac SRX. The low beam headlights are dangerously dim, rendering night driving extremely hazardous. Despite GM's awareness of this defect, as evidenced by technical service bulletins and customer satisfaction campaigns, no adequate solution has been provided. My warranty has expired, but this defect is not due to any action on my part; it is a clear manufacturing flaw. The moisture accumulation within the headlight assemblies leads to electrical failures and corrosion, significantly impairing visibility. I had the same headlight issue with my 2011 Malibu and the pains it took to replace the headlights and wiring has been an unnecessary hassle. Do you know that they charge $200 to replace Malibu headlights? Is that reasonable? Speaking of the financial burden of repairing defective headlights, for the Cadillac SRX, the estimated repair cost is between $1,500 and $5,000, is unreasonable and unacceptable, especially considering the systemic nature of this problem. GM’s proposed reimbursements have been insufficient and do not address the root cause, as replacements continue to use the same flawed components. Several lawsuits have been filed against GM due to these defective headlights. The plaintiffs in these cases have reported severe safety hazards, including accidents caused by the dim headlights. One plaintiff stated, "I had an accident due to the low beam lights on my 2012 Cadillac SRX. It was still dark at 5:30 AM when I failed to see the outer road turned which caused me to collide with a curb and become airborne. This accident caused 3 blown-out tires and 2 ruined rims. This cost me $1700 and it was all caused by the extremely dim low beam headlights". Another plaintiff mentioned, "We are afraid of driving our car, a 2015 Cadillac SRX, at night because you can not see. Later we learned that there is an inherent problem with the design of the headlight assembly seal
NHTSA complaint #11598204 — an unverified report by a vehicle owner.
EXTERIOR LIGHTING
The headlights are ineffective. It is like driving without headlights at night. Had bulbs replaced but did not improve lighting. Moisture on inside of windshield. On cold evenings the inside of the windshield is frozen. March 21, 2024 the tailgate will not open. It appears this is a common complaint with this vehicle caused by drainage from the sunroof leaking onto the module that powers the tailgate.
NHTSA complaint #11578916 — an unverified report by a vehicle owner.
EXTERIOR LIGHTING
There is a known safety issue with the factory headlights as they are far too deem at night. Unsafe to drive. I had to pay money out of my pocket to replace the headlights as Cadillac no longer replaces them. There should be a permanent recall and coverage for this. Please investigate this issue as this should not be something an owner should have to pay when it clearly is an issue with the manufacturer.
NHTSA complaint #11574124 — an unverified report by a vehicle owner.
EXTERIOR LIGHTING
Low beam headlamps very dim. Bulb is on but no projection. Low visibility at night or in rain.
NHTSA complaint #11567733 — an unverified report by a vehicle owner.
EXTERIOR LIGHTING
Head light brightness detiorates over time to the point that entire assembly must be replaced for $2000 or more Common problem with cadillac suv for several years.
NHTSA complaint #11561641 — an unverified report by a vehicle owner.
EXTERIOR LIGHTING
The contact owns a 2015 Cadillac SRX. The contact stated that while driving at slow speeds during the night, the headlights were dark and failed to provide adequate lighting to safely drive. The driver utilized the high-beam headlights, but there was still inadequate lighting. There were no warning lights illuminated. The vehicle was taken to the local dealer, where it was diagnosed that the headlights needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and offered to help with the repairs. The failure mileage was approximately 50,000.
NHTSA complaint #11561525 — an unverified report by a vehicle owner.
EXTERIOR LIGHTING
low bean lights are very dim, visibility is very difficult cannot drive at night low bean light is very dim cannot see the road. high bean draws attention from other drivers blinding them. please advise on a remedy for this safety hazard
NHTSA complaint #11560821 — an unverified report by a vehicle owner.
EXTERIOR LIGHTING
The headlamps were replaced in 2020 (vehicle recall), and I was reimbursed for the replacement. The headlamps are now, AGAIN, dim and ineffective at night.
NHTSA complaint #11560039 — an unverified report by a vehicle owner.
EXTERIOR LIGHTING
Headlights full of condensation, dirty foggy lense, not enough illumination. Bulbs burning out and have become so dim you can't drive at night and not at all in the rain. Very dangerous. November 24, 2023. Purchased car used in October 2023, and did not drive other than during day light. Took car on a 7 hour trip to Uniontown, PA from Virginia Beach. Could not see the road after 5 pm. It was dark and raining. I had to slow down to a stop in the road until passing cars went by. The headlights on the srx were so dim I could not see the sides of road or the lines painted on road. I contacted Cadillac customer service and they told me take it to dealer to get assessment And not to drive at night in the meantime. My ability to see the road was impossible. I had to practically stopped briefly in the road as oncoming cars passed by. I could only guess that I was still on the road until another car approached from behind to illuminate the road in front of me. It was very dangerous. I am a seasoned driver and I have a older 04 SRX that has original lights and no issues like this 2015 model. Very bad parts. The headlights are a Dangerous driving hazard to both driver, passengers, oncoming cars and cars following if in the road at night. GM needs to do a recall and replace these lights with aftermarket product. Bad manufacturing has made even the OEM replacement unsatisfactory. They will just go bad again.
NHTSA complaint #11557514 — an unverified report by a vehicle owner.
EXTERIOR LIGHTING
I almost drove off the road one night because my headlights were so dim on my 2015 Cadillac SRX are so dim at night you can't see anything properly. I had to put on my high beams to even see. I purchased this vehicle used and missed the short period they would replace them. Cadillac has refused to help with this dangerous issue and it's apalling how much money the dealership wants to replace them.
NHTSA complaint #11555980 — an unverified report by a vehicle owner.