Owners have filed 537 complaints
about the 2015 Cadillac SRX with NHTSA between 2015 and 2026.
The largest single group is the lights.
Across this model's run it ranks 6 of 13 worst.
The letter says how bad. This says what kind — whether this year drew
an unusual number of complaints, unusually dangerous
ones, or failures that arrived unusually early.
The dashed ring is 50 — the national norm. Further out is worse.
Complaint volume — 84
Against the median year of the Cadillac SRX. 50 means typical for this
model; 100 means roughly double.
Severity — 37
7.1% of these complaints
involved a crash, fire, injury or death, against a national rate of
9.7%.
Early failure — 43
25% of failures with a mileage on record happened under
36,000 miles, against a national rate of
29%.
NHTSA files every complaint against a named sub-assembly, not just a
system. This is the difference between knowing it was "the engine" and
knowing which part of it — the list to hand a mechanic.
Headlights
3269.6%
Body
613.0%
Catalytic Convertor
24.3%
Sun/Moon Roof Assembly
24.3%
Warning
12.2%
Warnings
12.2%
Infotainment
12.2%
Video (Touch)Screen/Monitor/Unit
12.2%
When it fails
Odometer readings owners gave when they filed. About half of all
complaints include one.
Under 1,000 miles
62.1%
1,000 – 9,999 miles
186.2%
10,000 – 24,999 miles
103.4%
25,000 – 49,999 miles
9833.8%
50,000 – 74,999 miles
11339.0%
75,000 – 99,999 miles
3311.4%
100,000 – 149,999 miles
103.4%
150,000+ miles
20.7%
When owners complained
A spike years after the car went on sale usually means a part wearing
out on schedule across the whole fleet — the kind of pattern no single
owner can see from inside their own car.
Jan 2015peak 19Jul 2026
NHTSA investigations into the 2015 Cadillac SRX
An investigation is the step before a recall: the agency has seen enough
complaints to look into a pattern itself. An open one means it thinks
something may be wrong and nothing has been fixed yet.
PE20019Opened 6 Nov 2020Closed 23 Dec 2021SUSPENSION
Rear Toe Link Adjuster Separation
On November 06, 2020, the Office of Defects Investigation (ODI) opened a Preliminary Evaluation (PE20-019) to assess the remedy and scope of General Motors (GM) recall 14V-571. ODI had received a total of 9 complaints with allegations of rear toe links separating while the vehicle was in motion. There were 4 complainants indicating that the remedy for recall 14V-571 had been performed on their vehicle. The other 5 complaints were outside the original recall scope but exhibited the same failure mode as addressed by recall 14V-571 and reported uncontrolled swaying while driving.ODI's review focu...
Recalls on the 2015 Cadillac SRX
A complaint is one owner's allegation. A recall is the point at which
the manufacturer or a regulator agreed the defect is real and dangerous
enough to fix for free — however old the car is.
United States — NHTSA
26V329000
AIR BAGS:FRONTAL:DRIVER SIDE:INFLATOR MODULE
General Motors, LLC (GM) is recalling certain 2015 Cadillac Escalade, Escalade ESV, XTS, 2015-2016 Cadillac ATS, CTS, and SRX vehicles. The front-driver air bag inflator may rupture during deployment.
Risk: An inflator rupture may result in sharp metal fragments striking the driver or other occupants, resulting in serious injury or death.
21V473000
SUSPENSION:REAR
General Motors, LLC (GM) is recalling certain 2010-2016 Cadillac SRX and 2011-2012 Saab 9-4X vehicles. The rear suspension toe link adjuster may not have been tightened properly, which could result in a loose toe link.
Risk: A loose toe link can separate and cause a loss of vehicle control, increasing the risk of a crash.
14V804000
SEATS
General Motors LLC (GM) is recalling certain model year 2015 Cadillac SRX vehicles manufactured November 11, 2014, to December 3, 2014. The front driver's seat may have been built with an incorrect seat track bracket. Drivers' seats with this condition may not be properly attached to the seat track.
Risk: The front outboard seat bracket may become disengaged during a vehicle crash, increasing the risk of personal injury.
14V571000
SUSPENSION:REAR
General Motors LLC (GM) is recalling certain model year 2010-2015 Cadillac SRX vehicles manufactured April 14, 2009, to September 1, 2014, and 2011-2012 Saab 9-4X vehicles manufactured February 1, 2011, to September 13, 2011. On the affected vehicles, the jam nut in the rear suspension toe adjuster link may not be torqued to the proper specification. A loose toe adjuster link can cause the vehicle to sway or wander at highway speeds. A loose toe adjuster link may lead to thread damage and eventual failure. Failure of the toe adjuster link will cause an abrupt change in the vehicle's alignment.
Risk: Failure of the toe adjuster link could cause a loss of vehicle control, increasing the risk of a crash.
Canada — Transport Canada
Canada runs its own recall programme, and its campaigns do not
always mirror the American ones.
Recall 2026246328 units in Canada
Airbag
Issue: On certain vehicles, the driver-front airbag inflator could rupture when the airbag deploys in a crash. If this happens, the airbag may not properly inflate and metal fragments could be propelled toward vehicle occupants. Safety Risk: An airbag inflator that ruptures can create a risk of injury or death. Corrective Actions: General Motors will notify owners by mail and advise you to take your vehicle to a dealership to replace the driver-front airbag module.
Recall 202139426,114 units in Canada
Suspension
Issue: On certain vehicles, the adjustable rear toe link may not have been properly tightened during a previous service repair. As a result, the toe link could loosen and eventually separate. This could cause a sudden loss of vehicle stability. Note: You may notice the following warning symptoms if a rear toe link is loose: - sway or wander while driving; - loud metallic or other unusual noise from the rear suspension; - the steering wheel may be off-center; - the Stabilitrak malfunction indicator lamp (MIL) may stay on or flash while driving; - Uneven wear between the rear tires. If you detect these symptoms, you should stop driving and have the vehicle towed to the nearest dealership. Safety Risk: A loss of stability could increase the risk of a crash. Corrective Action: General Motors will notify owners by mail and instruct you to take your vehicle to a dealer to replace the adjustable rear toe links with a newly designed part.
Recall 2014572144 units in Canada
Seats And Restraints
On certain vehicles, the driver's front seat may have been assembled with an incorrect seat track bracket. Driver seats with this condition may not be properly attached to the seat track, which could result in an audible buzz or rattle. In the event of a severe rear collision, a portion of the driver seat – i.e., the front outboard seat bracket – may disengage from the seat track, potentially increasing the risk of injury. Correction: Dealers will inspect, and if required, replace the drivers outboard front seat track hook bracket.
Recall 201440617,481 units in Canada
Suspension
On certain vehicles, the rear suspension toe link jam nuts may not have been tightened to specification. If the vehicle is operated in this condition, the toe link nuts could loosen and eventually separate, allowing the rear wheel to turn inboard or outboard. If this were to happen, sudden changes in vehicle handling could occur, which could result in a crash causing injury and/or property damage. Correction: Dealers will inspect and ensure the rear suspension toe link nuts are tightened to specification. If required, the rear suspension toe link will be replaced.
Reports where the owner recorded a crash, a fire, an injury or a death.
Desoto, TXCrash1 injured
WHEELS
On June 16, 2026, while traveling southbound on Highway 67 in Cedar Hill, Texas, my 2015 Cadillac SRX suffered a sudden, catastrophic tracking failure and crashed into a highway wall (Cedar Hill PD CFS Report 7655). Component Failed & Availability: The rear suspension toe link assembly separated at highway speeds, a direct failure matching active GM safety recall NHTSA 21V473. The totaled, un-repaired vehicle is preserved at a Copart yard and is 100% available for inspection. Safety Risk: The sudden tracking loss at highway speeds caused an immediate, un-correctable collision with a concrete wall, creating a severe, life-threatening risk to myself and surrounding traffic. Service Confirmation: On June 2, 2026 (at 165,006 miles), an independent service center (Discount Tire) documented an over-torque of the rear right wheel to 140 ft-lbs, introducing severe mechanical stress directly adjacent to the defective recall joint right before the crash. Inspections & Warnings: Documented by responding police (CFS Report 7655). There were zero dashboard warning lamps, messages, or physical symptoms prior to the sudden structural failure.
NHTSA complaint #11745271 — an unverified report by a vehicle owner.
Desoto, TXCrash1 injured
SUSPENSION
On June 16, 2026, while traveling southbound on Highway 67 in Cedar Hill, Texas, my 2015 Cadillac SRX suffered a sudden, catastrophic tracking failure and crashed into a highway wall (Cedar Hill PD CFS Report 7655). Component Failed & Availability: The rear suspension toe link assembly separated at highway speeds, a direct failure matching active GM safety recall NHTSA 21V473. The totaled, un-repaired vehicle is preserved at a Copart yard and is 100% available for inspection. Safety Risk: The sudden tracking loss at highway speeds caused an immediate, un-correctable collision with a concrete wall, creating a severe, life-threatening risk to myself and surrounding traffic. Service Confirmation: On June 2, 2026 (at 165,006 miles), an independent service center (Discount Tire) documented an over-torque of the rear right wheel to 140 ft-lbs, introducing severe mechanical stress directly adjacent to the defective recall joint right before the crash. Inspections & Warnings: Documented by responding police (CFS Report 7655). There were zero dashboard warning lamps, messages, or physical symptoms prior to the sudden structural failure.
NHTSA complaint #11745271 — an unverified report by a vehicle owner.
at 100,000 milesDale, TXCrash
AIR BAGS
The contact owns a 2015 Cadillac SRX. The contact stated that while driving at 60 MPH, they struck a hog in a T-boned crash. The vehicle was towed to an autobody facility. After the crash, the airbag signal turned off. The driver noticed smoke emerging from the front of the vehicle, but no fire was present. A police report was filed. There was an air releasing sound detected, and the driver hesitated to exit the vehicle. The contact sustained injuries to her chest and had soreness, but medical attention was not provided. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The failure mileage was approximately 100,000. The contact indicated that the vehicle may be a total loss.
NHTSA complaint #11732746 — an unverified report by a vehicle owner.
Upper Marlboro, MDCrash
POWER TRAIN
Elsie Fletcher MD OAG Consumer Protection Division 301 386 6210 Regarding notice received dated 5/7/2025 of case closing 5/28/205: Requesting reopening of [XXX]. Please find attached requested documentation of "Ourisman" brand GM auto repair facilities "Chevrolet of Bowie" and "Chevrolet of Marlow Heights". These new, used, and certified pre-owned car dealerships are providing lock-smithing, auto repair services, advertising check engine light services for GM models unidentified or unavailable by JD Power and the N.A.D.A (National Automobile Dealers Association) for trade-in pricing. This results in: 1) Refurbished, aftermarket automobile repair parts resold by AutoZone, Advance Auto Parts, and Rock Auto of suspect year compatibility and road worthiness. 2) Failing MDOT safety protocols required for state inspection and VEIP compliance, out-of-state registrars can purchase vehicles in VA with GI-Bill accessibility or other states with industry related, company affiliations which are either unsafe or able to be resold in ancillary used car markets. The concerned two vehicles 2012 Chevy Malibu LT (title to myself) and 2015 Cadillac SRX (sold by Cadillac of Greenbelt MD, now Honda of Greenbelt MD and upselling of new Cadillac marketed to Cadillac registrant Janice Thom-Collins by Jim Coleman's of Silver Spring MD) The lack of oversight and reduced scrutiny of 3rd-party dealerships and resellers creates an environment profitable to price gouging, tempting to criminal misrepresentation of mechanic services, and increased concern to NTSHA purview: [XXX] [XXX] p2 cites a merger of USAA with Nevada Credit Union. A 2012 Suzuki Kizashi was sold as well as 2012 Chevy Malibu from a VA dealership with electrical fire hazards uncorrected. Sport Chevrolet Company, LLC of Silver Spring offered $100 to trade in valued at $1,500. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11680490 — an unverified report by a vehicle owner.
Upper Marlboro, MDCrash
ELECTRICAL SYSTEM
Elsie Fletcher MD OAG Consumer Protection Division 301 386 6210 Regarding notice received dated 5/7/2025 of case closing 5/28/205: Requesting reopening of [XXX]. Please find attached requested documentation of "Ourisman" brand GM auto repair facilities "Chevrolet of Bowie" and "Chevrolet of Marlow Heights". These new, used, and certified pre-owned car dealerships are providing lock-smithing, auto repair services, advertising check engine light services for GM models unidentified or unavailable by JD Power and the N.A.D.A (National Automobile Dealers Association) for trade-in pricing. This results in: 1) Refurbished, aftermarket automobile repair parts resold by AutoZone, Advance Auto Parts, and Rock Auto of suspect year compatibility and road worthiness. 2) Failing MDOT safety protocols required for state inspection and VEIP compliance, out-of-state registrars can purchase vehicles in VA with GI-Bill accessibility or other states with industry related, company affiliations which are either unsafe or able to be resold in ancillary used car markets. The concerned two vehicles 2012 Chevy Malibu LT (title to myself) and 2015 Cadillac SRX (sold by Cadillac of Greenbelt MD, now Honda of Greenbelt MD and upselling of new Cadillac marketed to Cadillac registrant Janice Thom-Collins by Jim Coleman's of Silver Spring MD) The lack of oversight and reduced scrutiny of 3rd-party dealerships and resellers creates an environment profitable to price gouging, tempting to criminal misrepresentation of mechanic services, and increased concern to NTSHA purview: [XXX] [XXX] p2 cites a merger of USAA with Nevada Credit Union. A 2012 Suzuki Kizashi was sold as well as 2012 Chevy Malibu from a VA dealership with electrical fire hazards uncorrected. Sport Chevrolet Company, LLC of Silver Spring offered $100 to trade in valued at $1,500. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11680490 — an unverified report by a vehicle owner.
Upper Marlboro, MDCrash
ENGINE
Elsie Fletcher MD OAG Consumer Protection Division 301 386 6210 Regarding notice received dated 5/7/2025 of case closing 5/28/205: Requesting reopening of [XXX]. Please find attached requested documentation of "Ourisman" brand GM auto repair facilities "Chevrolet of Bowie" and "Chevrolet of Marlow Heights". These new, used, and certified pre-owned car dealerships are providing lock-smithing, auto repair services, advertising check engine light services for GM models unidentified or unavailable by JD Power and the N.A.D.A (National Automobile Dealers Association) for trade-in pricing. This results in: 1) Refurbished, aftermarket automobile repair parts resold by AutoZone, Advance Auto Parts, and Rock Auto of suspect year compatibility and road worthiness. 2) Failing MDOT safety protocols required for state inspection and VEIP compliance, out-of-state registrars can purchase vehicles in VA with GI-Bill accessibility or other states with industry related, company affiliations which are either unsafe or able to be resold in ancillary used car markets. The concerned two vehicles 2012 Chevy Malibu LT (title to myself) and 2015 Cadillac SRX (sold by Cadillac of Greenbelt MD, now Honda of Greenbelt MD and upselling of new Cadillac marketed to Cadillac registrant Janice Thom-Collins by Jim Coleman's of Silver Spring MD) The lack of oversight and reduced scrutiny of 3rd-party dealerships and resellers creates an environment profitable to price gouging, tempting to criminal misrepresentation of mechanic services, and increased concern to NTSHA purview: [XXX] [XXX] p2 cites a merger of USAA with Nevada Credit Union. A 2012 Suzuki Kizashi was sold as well as 2012 Chevy Malibu from a VA dealership with electrical fire hazards uncorrected. Sport Chevrolet Company, LLC of Silver Spring offered $100 to trade in valued at $1,500. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11680490 — an unverified report by a vehicle owner.
The most recent complaints
In the owners' own words, exactly as filed with NHTSA.
Danville, KY
POWER TRAIN
The headlight went dim and put in new but that didn’t work for long now I can’t drive at night can’t see road. Only had less than 2 years
NHTSA complaint #11748477 — an unverified report by a vehicle owner.
Danville, KY
VISIBILITY/WIPER
The headlight went dim and put in new but that didn’t work for long now I can’t drive at night can’t see road. Only had less than 2 years
NHTSA complaint #11748477 — an unverified report by a vehicle owner.
Desoto, TXCrash1 injured
WHEELS
On June 16, 2026, while traveling southbound on Highway 67 in Cedar Hill, Texas, my 2015 Cadillac SRX suffered a sudden, catastrophic tracking failure and crashed into a highway wall (Cedar Hill PD CFS Report 7655). Component Failed & Availability: The rear suspension toe link assembly separated at highway speeds, a direct failure matching active GM safety recall NHTSA 21V473. The totaled, un-repaired vehicle is preserved at a Copart yard and is 100% available for inspection. Safety Risk: The sudden tracking loss at highway speeds caused an immediate, un-correctable collision with a concrete wall, creating a severe, life-threatening risk to myself and surrounding traffic. Service Confirmation: On June 2, 2026 (at 165,006 miles), an independent service center (Discount Tire) documented an over-torque of the rear right wheel to 140 ft-lbs, introducing severe mechanical stress directly adjacent to the defective recall joint right before the crash. Inspections & Warnings: Documented by responding police (CFS Report 7655). There were zero dashboard warning lamps, messages, or physical symptoms prior to the sudden structural failure.
NHTSA complaint #11745271 — an unverified report by a vehicle owner.
Desoto, TXCrash1 injured
SUSPENSION
On June 16, 2026, while traveling southbound on Highway 67 in Cedar Hill, Texas, my 2015 Cadillac SRX suffered a sudden, catastrophic tracking failure and crashed into a highway wall (Cedar Hill PD CFS Report 7655). Component Failed & Availability: The rear suspension toe link assembly separated at highway speeds, a direct failure matching active GM safety recall NHTSA 21V473. The totaled, un-repaired vehicle is preserved at a Copart yard and is 100% available for inspection. Safety Risk: The sudden tracking loss at highway speeds caused an immediate, un-correctable collision with a concrete wall, creating a severe, life-threatening risk to myself and surrounding traffic. Service Confirmation: On June 2, 2026 (at 165,006 miles), an independent service center (Discount Tire) documented an over-torque of the rear right wheel to 140 ft-lbs, introducing severe mechanical stress directly adjacent to the defective recall joint right before the crash. Inspections & Warnings: Documented by responding police (CFS Report 7655). There were zero dashboard warning lamps, messages, or physical symptoms prior to the sudden structural failure.
NHTSA complaint #11745271 — an unverified report by a vehicle owner.
Shelby Township, MI
EXTERIOR LIGHTING
the headlights are so dim that the car is not usable at night. I was told by the Cadillac dealership that this is a known problem with GM/Cadillac. The low beam gets so hot that it turns the reflectivity of the chrome to gray. The fix is to replace both right and left headlight assembly.
NHTSA complaint #11743939 — an unverified report by a vehicle owner.
at 100,000 milesDale, TXCrash
AIR BAGS
The contact owns a 2015 Cadillac SRX. The contact stated that while driving at 60 MPH, they struck a hog in a T-boned crash. The vehicle was towed to an autobody facility. After the crash, the airbag signal turned off. The driver noticed smoke emerging from the front of the vehicle, but no fire was present. A police report was filed. There was an air releasing sound detected, and the driver hesitated to exit the vehicle. The contact sustained injuries to her chest and had soreness, but medical attention was not provided. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The failure mileage was approximately 100,000. The contact indicated that the vehicle may be a total loss.
NHTSA complaint #11732746 — an unverified report by a vehicle owner.
at 32,388 milesMunford, TN
EXTERIOR LIGHTING:HEADLIGHTS
The contact owns a 2015 Cadillac SRX. The contact stated that while driving at night, the headlights were extremely dim and failed to provide sufficient illumination of the roadway. The failure significantly reduced visibility and created a safety hazard. The vehicle was driven to a dealer; however, the vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 32,388.
NHTSA complaint #11716161 — an unverified report by a vehicle owner.
Woodstock, GA
STRUCTURE:BODY
The trunk which operates by key fob only is no longer remaining open as it should. Instead the trunk will immediately upon opening begin to lower as very quickly. Once the automatic lowering hits the half way point, it will quickly close shut. This a liftgate issue/failure that has great potential to cause extreme harm to someone placing or retrieving items from the trunk; harm that has the potential to be fatal. This is the 2nd major safety issue that I've reported to GM (Cadillac) and no accountability has been taken. I've been told that they are aware of this issue (and the other) as they have been reported by other owners; however, they will love to offer money off if I purchased a new vehicle with them. This is absurd.
NHTSA complaint #11707076 — an unverified report by a vehicle owner.
Atkinson, NH
EXTERIOR LIGHTING
My headlights have deteriorated to the point that the vehicle can’t be driven at night. GM/Cadillac acknowledged this as a problem with this particular model. I sent an email to the Cadillac CEO, Rory Harvey. I received a call from an executive assistant stating that this issue was addressed prior to my report. I stated I could not use the vehicle at night due to safety issues. Her response was to offer me a discount on a new purchase. My vehicle now has a significant safety issue. The Cadillac dealer quoted my a price of $2,600 to replace the headlights.
NHTSA complaint #11702642 — an unverified report by a vehicle owner.
at 85,000 milesMesquite, TX
EXTERIOR LIGHTING
The contact owns a 2015 Cadillac SRX. The contact stated that the headlights were dull. The contact cleaned the lens, but there was no improvement, and the driver was unable to see the roadway properly while driving at night. The contact had to drive with the high beams activated. Additionally, the information center was frozen. The vehicle was taken to an independent mechanic who replaced the bulbs. The vehicle was repaired, but the failure recurred. The vehicle was taken to another independent mechanic, who informed the contact that the headlight assembly needed to be replaced. The contact called the local dealer, who informed the contact that the reflector material had burned off. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was approximately 85,000.
NHTSA complaint #11698933 — an unverified report by a vehicle owner.
at 85,000 milesMesquite, TX
ELECTRICAL SYSTEM
The contact owns a 2015 Cadillac SRX. The contact stated that the headlights were dull. The contact cleaned the lens, but there was no improvement, and the driver was unable to see the roadway properly while driving at night. The contact had to drive with the high beams activated. Additionally, the information center was frozen. The vehicle was taken to an independent mechanic who replaced the bulbs. The vehicle was repaired, but the failure recurred. The vehicle was taken to another independent mechanic, who informed the contact that the headlight assembly needed to be replaced. The contact called the local dealer, who informed the contact that the reflector material had burned off. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was approximately 85,000.
NHTSA complaint #11698933 — an unverified report by a vehicle owner.
Hawkins, TX
SERVICE BRAKES
Nothing has happened yet, however, we just bought this vehicle and the Stabilitrack light came on 2 days after we bought it. We took it to a mechanic and it coded C056D, brake module hardware fault. He said that "the Cadillac must go to the dealership, 2010-2016 SRX's have brake control module problems and they don't make the module anymore so it has to be removed and sent off for rebuild then programmed to the car." How in the world can Cadillac have a known problem, and quit making the part that fixes it? If you get on Cadillac forums, it is all they talk about on these models. Cadillac should be held responsible for fixing this problem for thousands of Cadillac owners so that we can drive with no braking problems!! We just got a bid from our closest Cadillac dealership and the cost to rebuild the part is $2000, labor $1000 and we would be without a car for 2 weeks!!!
NHTSA complaint #11690783 — an unverified report by a vehicle owner.
Memphis, TN
EXTERIOR LIGHTING
problems with low beam headlights, which often resulted in dimness, fogging, or premature burnout due to faulty weather seals that allowed moisture into the headlight housings I’ve owned more than 5 cadillac srx different models from 2010-2016 and they all have this problem. I can’t see anything after changing the headlights low beam bulbs and the dealer told me to change the headlights assembly and it’s pretty pricey It’s an safety issue because I can’t see the roadway and I can’t turn my high beams on all the time due to will affect other drivers on the opposite side of road.
NHTSA complaint #11687139 — an unverified report by a vehicle owner.
at 74,000 milesCape Coral, FL
SERVICE BRAKES, HYDRAULIC
The contact owns a 2015 Cadillac SRX. The contact stated that while attempting to start the vehicle, the ABS module warning light illuminated. A dealer was contacted. The vehicle was taken to a dealer, where it was diagnosed, and determined that the ABS module needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that parts were no longer being manufactured to replace the part. The approximate failure mileage was 74,000.
NHTSA complaint #11685094 — an unverified report by a vehicle owner.
Upper Marlboro, MDCrash
POWER TRAIN
Elsie Fletcher MD OAG Consumer Protection Division 301 386 6210 Regarding notice received dated 5/7/2025 of case closing 5/28/205: Requesting reopening of [XXX]. Please find attached requested documentation of "Ourisman" brand GM auto repair facilities "Chevrolet of Bowie" and "Chevrolet of Marlow Heights". These new, used, and certified pre-owned car dealerships are providing lock-smithing, auto repair services, advertising check engine light services for GM models unidentified or unavailable by JD Power and the N.A.D.A (National Automobile Dealers Association) for trade-in pricing. This results in: 1) Refurbished, aftermarket automobile repair parts resold by AutoZone, Advance Auto Parts, and Rock Auto of suspect year compatibility and road worthiness. 2) Failing MDOT safety protocols required for state inspection and VEIP compliance, out-of-state registrars can purchase vehicles in VA with GI-Bill accessibility or other states with industry related, company affiliations which are either unsafe or able to be resold in ancillary used car markets. The concerned two vehicles 2012 Chevy Malibu LT (title to myself) and 2015 Cadillac SRX (sold by Cadillac of Greenbelt MD, now Honda of Greenbelt MD and upselling of new Cadillac marketed to Cadillac registrant Janice Thom-Collins by Jim Coleman's of Silver Spring MD) The lack of oversight and reduced scrutiny of 3rd-party dealerships and resellers creates an environment profitable to price gouging, tempting to criminal misrepresentation of mechanic services, and increased concern to NTSHA purview: [XXX] [XXX] p2 cites a merger of USAA with Nevada Credit Union. A 2012 Suzuki Kizashi was sold as well as 2012 Chevy Malibu from a VA dealership with electrical fire hazards uncorrected. Sport Chevrolet Company, LLC of Silver Spring offered $100 to trade in valued at $1,500. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11680490 — an unverified report by a vehicle owner.
Upper Marlboro, MDCrash
ELECTRICAL SYSTEM
Elsie Fletcher MD OAG Consumer Protection Division 301 386 6210 Regarding notice received dated 5/7/2025 of case closing 5/28/205: Requesting reopening of [XXX]. Please find attached requested documentation of "Ourisman" brand GM auto repair facilities "Chevrolet of Bowie" and "Chevrolet of Marlow Heights". These new, used, and certified pre-owned car dealerships are providing lock-smithing, auto repair services, advertising check engine light services for GM models unidentified or unavailable by JD Power and the N.A.D.A (National Automobile Dealers Association) for trade-in pricing. This results in: 1) Refurbished, aftermarket automobile repair parts resold by AutoZone, Advance Auto Parts, and Rock Auto of suspect year compatibility and road worthiness. 2) Failing MDOT safety protocols required for state inspection and VEIP compliance, out-of-state registrars can purchase vehicles in VA with GI-Bill accessibility or other states with industry related, company affiliations which are either unsafe or able to be resold in ancillary used car markets. The concerned two vehicles 2012 Chevy Malibu LT (title to myself) and 2015 Cadillac SRX (sold by Cadillac of Greenbelt MD, now Honda of Greenbelt MD and upselling of new Cadillac marketed to Cadillac registrant Janice Thom-Collins by Jim Coleman's of Silver Spring MD) The lack of oversight and reduced scrutiny of 3rd-party dealerships and resellers creates an environment profitable to price gouging, tempting to criminal misrepresentation of mechanic services, and increased concern to NTSHA purview: [XXX] [XXX] p2 cites a merger of USAA with Nevada Credit Union. A 2012 Suzuki Kizashi was sold as well as 2012 Chevy Malibu from a VA dealership with electrical fire hazards uncorrected. Sport Chevrolet Company, LLC of Silver Spring offered $100 to trade in valued at $1,500. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11680490 — an unverified report by a vehicle owner.
Upper Marlboro, MDCrash
ENGINE
Elsie Fletcher MD OAG Consumer Protection Division 301 386 6210 Regarding notice received dated 5/7/2025 of case closing 5/28/205: Requesting reopening of [XXX]. Please find attached requested documentation of "Ourisman" brand GM auto repair facilities "Chevrolet of Bowie" and "Chevrolet of Marlow Heights". These new, used, and certified pre-owned car dealerships are providing lock-smithing, auto repair services, advertising check engine light services for GM models unidentified or unavailable by JD Power and the N.A.D.A (National Automobile Dealers Association) for trade-in pricing. This results in: 1) Refurbished, aftermarket automobile repair parts resold by AutoZone, Advance Auto Parts, and Rock Auto of suspect year compatibility and road worthiness. 2) Failing MDOT safety protocols required for state inspection and VEIP compliance, out-of-state registrars can purchase vehicles in VA with GI-Bill accessibility or other states with industry related, company affiliations which are either unsafe or able to be resold in ancillary used car markets. The concerned two vehicles 2012 Chevy Malibu LT (title to myself) and 2015 Cadillac SRX (sold by Cadillac of Greenbelt MD, now Honda of Greenbelt MD and upselling of new Cadillac marketed to Cadillac registrant Janice Thom-Collins by Jim Coleman's of Silver Spring MD) The lack of oversight and reduced scrutiny of 3rd-party dealerships and resellers creates an environment profitable to price gouging, tempting to criminal misrepresentation of mechanic services, and increased concern to NTSHA purview: [XXX] [XXX] p2 cites a merger of USAA with Nevada Credit Union. A 2012 Suzuki Kizashi was sold as well as 2012 Chevy Malibu from a VA dealership with electrical fire hazards uncorrected. Sport Chevrolet Company, LLC of Silver Spring offered $100 to trade in valued at $1,500. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11680490 — an unverified report by a vehicle owner.
Ventura, CA
VEHICLE SPEED CONTROL
2015 Cadillac SRX with 87,397 has a failed Electronic Brake Control Module (EBCM) or ABS module. It can be made available for inspection upon request. Alexander Cadillac of Oxnard refuses to repair it stating a replacement part is no longer available (it can be repaired by a specialty repair company). They cite liability by using after market or repaired parts. Without a functioning EBCM - ABS,power steering and traction control do not work which puts me and others at risk. Worse, the failed EBCM is now causing the car to go into "limp mode", which cuts power to the engine and prevent acceleration. When making a turn onto a street, it suddenly went into limp mode and I was almost hit by an approaching semi-truck. The problem was identified by Alexander of Oxnard service center - but they refuse to make any effort to remedy the problem. There are multiple blogs on the internet citing similar systemic issues with the EBCM that is no longer manufactured but can be repaired by a specialty shop. Lights on the dash first started to appear in September 2024. Lights include ABS, Brake and traction control / stability light. New lights started to appear in June 2025 including Check Engine, headlamp and auto-parking symbols. Alexander Cadillac of Oxnard cites that the EBCM is drawing too much current and causing issues to other systems on the car - a cascading effect. I am very afraid to drive the car and fear that it will lose power when needed, stall or the brakes will lock up.
NHTSA complaint #11674995 — an unverified report by a vehicle owner.
Ventura, CA
ELECTRICAL SYSTEM
2015 Cadillac SRX with 87,397 has a failed Electronic Brake Control Module (EBCM) or ABS module. It can be made available for inspection upon request. Alexander Cadillac of Oxnard refuses to repair it stating a replacement part is no longer available (it can be repaired by a specialty repair company). They cite liability by using after market or repaired parts. Without a functioning EBCM - ABS,power steering and traction control do not work which puts me and others at risk. Worse, the failed EBCM is now causing the car to go into "limp mode", which cuts power to the engine and prevent acceleration. When making a turn onto a street, it suddenly went into limp mode and I was almost hit by an approaching semi-truck. The problem was identified by Alexander of Oxnard service center - but they refuse to make any effort to remedy the problem. There are multiple blogs on the internet citing similar systemic issues with the EBCM that is no longer manufactured but can be repaired by a specialty shop. Lights on the dash first started to appear in September 2024. Lights include ABS, Brake and traction control / stability light. New lights started to appear in June 2025 including Check Engine, headlamp and auto-parking symbols. Alexander Cadillac of Oxnard cites that the EBCM is drawing too much current and causing issues to other systems on the car - a cascading effect. I am very afraid to drive the car and fear that it will lose power when needed, stall or the brakes will lock up.
NHTSA complaint #11674995 — an unverified report by a vehicle owner.
Ventura, CA
SERVICE BRAKES
2015 Cadillac SRX with 87,397 has a failed Electronic Brake Control Module (EBCM) or ABS module. It can be made available for inspection upon request. Alexander Cadillac of Oxnard refuses to repair it stating a replacement part is no longer available (it can be repaired by a specialty repair company). They cite liability by using after market or repaired parts. Without a functioning EBCM - ABS,power steering and traction control do not work which puts me and others at risk. Worse, the failed EBCM is now causing the car to go into "limp mode", which cuts power to the engine and prevent acceleration. When making a turn onto a street, it suddenly went into limp mode and I was almost hit by an approaching semi-truck. The problem was identified by Alexander of Oxnard service center - but they refuse to make any effort to remedy the problem. There are multiple blogs on the internet citing similar systemic issues with the EBCM that is no longer manufactured but can be repaired by a specialty shop. Lights on the dash first started to appear in September 2024. Lights include ABS, Brake and traction control / stability light. New lights started to appear in June 2025 including Check Engine, headlamp and auto-parking symbols. Alexander Cadillac of Oxnard cites that the EBCM is drawing too much current and causing issues to other systems on the car - a cascading effect. I am very afraid to drive the car and fear that it will lose power when needed, stall or the brakes will lock up.
NHTSA complaint #11674995 — an unverified report by a vehicle owner.
Whitman, MAFire
UNKNOWN OR OTHER
My vehicle caught fire while driving it. There was no warning…no engine lights on, no smoking engine. The fire seemed to start behind the dashboard of the passenger side. Less than 5 minutes and the car was completely engulfed in flames. My insurance company said there was too much damage to tell me what caused the fire.
NHTSA complaint #11674392 — an unverified report by a vehicle owner.
at 61,000 milesNew Haven, CT
POWER TRAIN:DRIVELINE:DIFFERENTIAL UNIT
The contact owns a 2015 Cadillac SRX. The contact stated while driving at various speeds, the vehicle hesitated while responding and made an abnormal squeaking sound. The vehicle was taken to an independent mechanic, where it was diagnosed with differential failure. The contact was informed that the differential needed to be replaced. The vehicle was not repaired. The dealer was not contacted. The manufacturer was notified of the failure and informed the contact that the VIN was not under recall. The contact was referred to the NHTSA Hotline to report the failure. The failure mileage was approximately 61,000.
NHTSA complaint #11673894 — an unverified report by a vehicle owner.
Baltimore, MD
ELECTRICAL SYSTEM
The CUE touchscreen display has cracked for the second time in seven years without any physical impact. This appears to be a widespread defect in Cadillac SRX models. The screen becomes unresponsive and is a major distraction while driving, impacting safety, navigation, climate control, and backup camera visibility. Cadillac previously replaced it under warranty, but it has failed again. GM has not issued a recall despite hundreds of similar reports.”
NHTSA complaint #11669712 — an unverified report by a vehicle owner.
Upper Marlboro, MD
POWER TRAIN
Vehicle lurches from 0-20mph since purchase of vehicle from Greenbelt Caddillac. Vehicle only serviced there until no longer in business. Shifter linkage cable issue assumed. Parking brake disengages prior to switch depress. In automatic mode, when switched to manual, shifter does not highlight that it is engaged in shifter box. Dashboard shows change in transmission function. Camshaft Position Sensor Bank 1 code returned around 100-120k+ miles after 2 flat tires and suspension serviced by Caliber Collision. OnStar taking control of vehicle suspected of causing timing belt to skip timing supported by Chevrolet Ourisman of Bowie. Paid $800-1000 to Ourisman for service and diagnostic. Ourisman suggested engine needed to be opened to fully inspect or replaced for $6-8000. A piece of the sensor was claimed to have broken off and fallen into lower engine manifold. Vehicle would rev when stopped and putter to halt. Vehicle would start and stick in second gear up to 40mph until stopping and refusing to start. Engine replacement evaluation reconfirmed by Foreign Auto Parts of Annapolis, MD after explanation. Chevrolet of Silver Spring attempted to buy car for $100 after suspect inspection. Declined. 3 new sensors were changed manually though did not turn off the check engine light, still returning bank 1 camshaft sensor. Eventually vehicle towed to MZ Auto Repair 9500 Allentown Rd, Fort Washington. Engine swapped, battery changed and check engine light cleared. Vehicle ran for 2000-3000 miles until check engine light returned with same code Bank 1 Camshaft Position Sensor. Vehicle presumed tampered with during lifetime of use however original lurch during engagement of powertrain implicates feigned manufacturer defect or original Cadillac of Greenbelt.
NHTSA complaint #11666855 — an unverified report by a vehicle owner.
Upper Marlboro, MD
ENGINE
Vehicle lurches from 0-20mph since purchase of vehicle from Greenbelt Caddillac. Vehicle only serviced there until no longer in business. Shifter linkage cable issue assumed. Parking brake disengages prior to switch depress. In automatic mode, when switched to manual, shifter does not highlight that it is engaged in shifter box. Dashboard shows change in transmission function. Camshaft Position Sensor Bank 1 code returned around 100-120k+ miles after 2 flat tires and suspension serviced by Caliber Collision. OnStar taking control of vehicle suspected of causing timing belt to skip timing supported by Chevrolet Ourisman of Bowie. Paid $800-1000 to Ourisman for service and diagnostic. Ourisman suggested engine needed to be opened to fully inspect or replaced for $6-8000. A piece of the sensor was claimed to have broken off and fallen into lower engine manifold. Vehicle would rev when stopped and putter to halt. Vehicle would start and stick in second gear up to 40mph until stopping and refusing to start. Engine replacement evaluation reconfirmed by Foreign Auto Parts of Annapolis, MD after explanation. Chevrolet of Silver Spring attempted to buy car for $100 after suspect inspection. Declined. 3 new sensors were changed manually though did not turn off the check engine light, still returning bank 1 camshaft sensor. Eventually vehicle towed to MZ Auto Repair 9500 Allentown Rd, Fort Washington. Engine swapped, battery changed and check engine light cleared. Vehicle ran for 2000-3000 miles until check engine light returned with same code Bank 1 Camshaft Position Sensor. Vehicle presumed tampered with during lifetime of use however original lurch during engagement of powertrain implicates feigned manufacturer defect or original Cadillac of Greenbelt.
NHTSA complaint #11666855 — an unverified report by a vehicle owner.