Owners have filed 198 complaints
about the 2014 Chevrolet Captiva with NHTSA between 2014 and 2023.
The largest single group is the electrical system.
Across this model's run it ranks 1 of 4 worst.
The letter says how bad. This says what kind — whether this year drew
an unusual number of complaints, unusually dangerous
ones, or failures that arrived unusually early.
The dashed ring is 50 — the national norm. Further out is worse.
Complaint volume — 85
Against the median year of the Chevrolet Captiva. 50 means typical for this
model; 100 means roughly double.
Severity — 91
17.7% of these complaints
involved a crash, fire, injury or death, against a national rate of
9.7%.
Early failure — 29
17% of failures with a mileage on record happened under
36,000 miles, against a national rate of
29%.
How 2014 compares with every other Chevrolet Captiva
Odometer readings owners gave when they filed. About half of all
complaints include one.
Under 1,000 miles
42.6%
1,000 – 9,999 miles
10.7%
10,000 – 24,999 miles
106.6%
25,000 – 49,999 miles
4227.8%
50,000 – 74,999 miles
3825.2%
75,000 – 99,999 miles
3221.2%
100,000 – 149,999 miles
2113.9%
150,000+ miles
32.0%
When owners complained
A spike years after the car went on sale usually means a part wearing
out on schedule across the whole fleet — the kind of pattern no single
owner can see from inside their own car.
May 2014peak 10Aug 2023
Complaints that involved harm
Reports where the owner recorded a crash, a fire, an injury or a death.
at 134,000 milesSanoma, CAFire
INTERIOR LIGHTING
The contact owns a 2014 Chevrolet Captiva. The contact stated that while in the vehicle, she noticed smoke filling the interior of the vehicle. Upon visual inspection, she noticed the smoke originating from a fire on the passenger side visor. The contact stated that she was able to extinguish the fire herself after removing the visor from the vehicle. A police or fire report was not filed. No warning lights were illuminated. The vehicle was taken to the dealer, who failed to provide a diagnosis as to the cause of the failure. The vehicle was repaired as the visor was replaced, but the failure reoccurred. When the failure occurred, the second visor light was blinking as the driver's side visor light was inoperable. The contact stated that the vehicle temperature gauge also increased. The vehicle was taken back to the dealer, who diagnosed an additional failure with the exhaust manifold. After investigating the failure, the contact related it to NHTSA Campaign Number 15V879000 (Electrical System, Interior Lighting), but the vehicle was not included in the recall. The manufacturer was notified of the failure, and a case was opened. The failure mileage was 134,742.
NHTSA complaint #11539471 — an unverified report by a vehicle owner.
at 134,000 milesSanoma, CAFire
ELECTRICAL SYSTEM
The contact owns a 2014 Chevrolet Captiva. The contact stated that while in the vehicle, she noticed smoke filling the interior of the vehicle. Upon visual inspection, she noticed the smoke originating from a fire on the passenger side visor. The contact stated that she was able to extinguish the fire herself after removing the visor from the vehicle. A police or fire report was not filed. No warning lights were illuminated. The vehicle was taken to the dealer, who failed to provide a diagnosis as to the cause of the failure. The vehicle was repaired as the visor was replaced, but the failure reoccurred. When the failure occurred, the second visor light was blinking as the driver's side visor light was inoperable. The contact stated that the vehicle temperature gauge also increased. The vehicle was taken back to the dealer, who diagnosed an additional failure with the exhaust manifold. After investigating the failure, the contact related it to NHTSA Campaign Number 15V879000 (Electrical System, Interior Lighting), but the vehicle was not included in the recall. The manufacturer was notified of the failure, and a case was opened. The failure mileage was 134,742.
NHTSA complaint #11539471 — an unverified report by a vehicle owner.
Jacksonville, NCFire
EXTERIOR LIGHTING
2014 Chevrolet Captiva on Friday July 8th 2022, The sun visor catch on fire from the passenger seat. The reasons still are unknown. The issue could be ending in a disaster and I have to claim this problem as fast as I can
NHTSA complaint #11473116 — an unverified report by a vehicle owner.
Jacksonville, NCFire
ELECTRICAL SYSTEM
2014 Chevrolet Captiva on Friday July 8th 2022, The sun visor catch on fire from the passenger seat. The reasons still are unknown. The issue could be ending in a disaster and I have to claim this problem as fast as I can
NHTSA complaint #11473116 — an unverified report by a vehicle owner.
Jacksonville, NCFire
VISIBILITY/WIPER
2014 Chevrolet Captiva on Friday July 8th 2022, The sun visor catch on fire from the passenger seat. The reasons still are unknown. The issue could be ending in a disaster and I have to claim this problem as fast as I can
NHTSA complaint #11473116 — an unverified report by a vehicle owner.
Whitsett, NCCrash1 injured
AIR BAGS
I was involved in a car accident that totaled my car and it was front damage my air bags did not come out. My car is with my insurance company. No messages or lamps etc had been on prior to the accident.
NHTSA complaint #11470048 — an unverified report by a vehicle owner.
The most recent complaints
In the owners' own words, exactly as filed with NHTSA.
at 134,000 milesSanoma, CAFire
INTERIOR LIGHTING
The contact owns a 2014 Chevrolet Captiva. The contact stated that while in the vehicle, she noticed smoke filling the interior of the vehicle. Upon visual inspection, she noticed the smoke originating from a fire on the passenger side visor. The contact stated that she was able to extinguish the fire herself after removing the visor from the vehicle. A police or fire report was not filed. No warning lights were illuminated. The vehicle was taken to the dealer, who failed to provide a diagnosis as to the cause of the failure. The vehicle was repaired as the visor was replaced, but the failure reoccurred. When the failure occurred, the second visor light was blinking as the driver's side visor light was inoperable. The contact stated that the vehicle temperature gauge also increased. The vehicle was taken back to the dealer, who diagnosed an additional failure with the exhaust manifold. After investigating the failure, the contact related it to NHTSA Campaign Number 15V879000 (Electrical System, Interior Lighting), but the vehicle was not included in the recall. The manufacturer was notified of the failure, and a case was opened. The failure mileage was 134,742.
NHTSA complaint #11539471 — an unverified report by a vehicle owner.
at 134,000 milesSanoma, CAFire
ELECTRICAL SYSTEM
The contact owns a 2014 Chevrolet Captiva. The contact stated that while in the vehicle, she noticed smoke filling the interior of the vehicle. Upon visual inspection, she noticed the smoke originating from a fire on the passenger side visor. The contact stated that she was able to extinguish the fire herself after removing the visor from the vehicle. A police or fire report was not filed. No warning lights were illuminated. The vehicle was taken to the dealer, who failed to provide a diagnosis as to the cause of the failure. The vehicle was repaired as the visor was replaced, but the failure reoccurred. When the failure occurred, the second visor light was blinking as the driver's side visor light was inoperable. The contact stated that the vehicle temperature gauge also increased. The vehicle was taken back to the dealer, who diagnosed an additional failure with the exhaust manifold. After investigating the failure, the contact related it to NHTSA Campaign Number 15V879000 (Electrical System, Interior Lighting), but the vehicle was not included in the recall. The manufacturer was notified of the failure, and a case was opened. The failure mileage was 134,742.
NHTSA complaint #11539471 — an unverified report by a vehicle owner.
Bethlehem, PA
ELECTRICAL SYSTEM:IGNITION
Key gets stuck in the ignition. Turns off to ACC, but won’t turn back to LOCK. Cannot remove key.
NHTSA complaint #11521542 — an unverified report by a vehicle owner.
at 72,123 milesBrunswick, OH
SEATS
The contact owns a 2014 Chevrolet Captiva. The contact stated that on several occasions while driving at various speeds, the vehicle lost motive power, stalled, and failed to restart. The check engine and service traction warning lights were illuminated. The contact also stated that on various occasions she was unable to remove the key from the ignition after turning off the vehicle and that the power seat was inoperable. The vehicle was towed to an independent mechanic on various occasions, where the failure could not be duplicated, and the contact was advised to take the vehicle to a local dealer for further diagnostic test and repair. The vehicle was taken and towed to the local dealer on various occasions, where the failures could not be duplicated, and the vehicle was not repaired. The contact stated that on various occasions, the vehicle stalled and then lost motive power. The vehicle failed to restart and was towed back to the dealer on several occasions, where it was diagnosed that the Central Body Control Modules (BCMs) remote key housing and the ignition lock cylinder needed to be replaced. The vehicle was repaired; however, the failure persisted, and the vehicle was towed back to the dealer, where the failures could not be duplicated. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was 72,123.
NHTSA complaint #11516921 — an unverified report by a vehicle owner.
at 72,123 milesBrunswick, OH
ELECTRICAL SYSTEM
The contact owns a 2014 Chevrolet Captiva. The contact stated that on several occasions while driving at various speeds, the vehicle lost motive power, stalled, and failed to restart. The check engine and service traction warning lights were illuminated. The contact also stated that on various occasions she was unable to remove the key from the ignition after turning off the vehicle and that the power seat was inoperable. The vehicle was towed to an independent mechanic on various occasions, where the failure could not be duplicated, and the contact was advised to take the vehicle to a local dealer for further diagnostic test and repair. The vehicle was taken and towed to the local dealer on various occasions, where the failures could not be duplicated, and the vehicle was not repaired. The contact stated that on various occasions, the vehicle stalled and then lost motive power. The vehicle failed to restart and was towed back to the dealer on several occasions, where it was diagnosed that the Central Body Control Modules (BCMs) remote key housing and the ignition lock cylinder needed to be replaced. The vehicle was repaired; however, the failure persisted, and the vehicle was towed back to the dealer, where the failures could not be duplicated. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was 72,123.
NHTSA complaint #11516921 — an unverified report by a vehicle owner.
Plano, TX
POWER TRAIN
Electrical system dies unexpectedly. Stabilitrac system alert lights up and car starts shifting like crazy. All warning lights flash and door locks and dome lights start flashing. This happens even when driving on the highway. Very dangerous and needs to be addressed immediately.
NHTSA complaint #11494028 — an unverified report by a vehicle owner.
Plano, TX
STRUCTURE:BODY
Electrical system dies unexpectedly. Stabilitrac system alert lights up and car starts shifting like crazy. All warning lights flash and door locks and dome lights start flashing. This happens even when driving on the highway. Very dangerous and needs to be addressed immediately.
NHTSA complaint #11494028 — an unverified report by a vehicle owner.
Plano, TX
ELECTRICAL SYSTEM
Electrical system dies unexpectedly. Stabilitrac system alert lights up and car starts shifting like crazy. All warning lights flash and door locks and dome lights start flashing. This happens even when driving on the highway. Very dangerous and needs to be addressed immediately.
NHTSA complaint #11494028 — an unverified report by a vehicle owner.
Jacksonville, NCFire
EXTERIOR LIGHTING
2014 Chevrolet Captiva on Friday July 8th 2022, The sun visor catch on fire from the passenger seat. The reasons still are unknown. The issue could be ending in a disaster and I have to claim this problem as fast as I can
NHTSA complaint #11473116 — an unverified report by a vehicle owner.
Jacksonville, NCFire
ELECTRICAL SYSTEM
2014 Chevrolet Captiva on Friday July 8th 2022, The sun visor catch on fire from the passenger seat. The reasons still are unknown. The issue could be ending in a disaster and I have to claim this problem as fast as I can
NHTSA complaint #11473116 — an unverified report by a vehicle owner.
Jacksonville, NCFire
VISIBILITY/WIPER
2014 Chevrolet Captiva on Friday July 8th 2022, The sun visor catch on fire from the passenger seat. The reasons still are unknown. The issue could be ending in a disaster and I have to claim this problem as fast as I can
NHTSA complaint #11473116 — an unverified report by a vehicle owner.
DES Moines, IA
UNKNOWN OR OTHER
Drive Belt Tensioner is broken, causing loud noise under the hood. The belt could be affected if not repaired and confirmed by Firestone Auto Care. Nothing else but Chevy GM will not fix the issue even though there is a specific service campaign bulletin in regards to the issue.
NHTSA complaint #11472566 — an unverified report by a vehicle owner.
Whitsett, NCCrash1 injured
AIR BAGS
I was involved in a car accident that totaled my car and it was front damage my air bags did not come out. My car is with my insurance company. No messages or lamps etc had been on prior to the accident.
NHTSA complaint #11470048 — an unverified report by a vehicle owner.
Pittsburgh, PA
UNKNOWN OR OTHER
The key is stuck and will not release from my ignition. I have tried numerous ways to get the key out and it just won't come out. I have had to disconnect my battery so that it doesn't drain my battery, but the issue is still there. I can't use my car to go to work due to the fact my key won't come out. This has really put me in a bind and is unacceptable. I don't have the money to have this fixed and I would like for the manufacturer to help me out. This is a real safety issue. I have had my car looked at by a mechanic and he is unsure of exactly how to fix this.
NHTSA complaint #11467914 — an unverified report by a vehicle owner.
Mobile, AL
STEERING
Key stuck in ignition causing anti theft lock which causes battery to die
NHTSA complaint #11456590 — an unverified report by a vehicle owner.
Willmar, MN
UNKNOWN OR OTHER
The key intermediately gets stuck in the ignition and will not come out, have to wiggle and move steering wheel and move from park to drive then try repeated times to get the key out. This appears to be a common problem with 2014 captivas.
NHTSA complaint #11456661 — an unverified report by a vehicle owner.
Willmar, MN
ENGINE
My car suddenly started acting funny and was not running well while i was driving, when i got to a stop sign it totally died. It was towed to a shop and was totally out of oil, my car wasn't even 1500 miles over it's last oil change. The engine was totally ruined and needed to be replaced. THis again seems to be a common problem with these engines that they just go out using all the oil in the vehicle unexpectedly.
NHTSA complaint #11456662 — an unverified report by a vehicle owner.
at 115,000 milesCarpentersville, IL
ENGINE
The contact owns a 2014 Chevrolet Captiva. The contact stated that occasionally while his wife was stopped for either a traffic sign or traffic light, the engine would make a grinding noise. The contact stated that the vehicle was consuming a lot of engine oil, requiring constant refilling every week. The contact stated no warning light was illuminated. The contact took the vehicle to an independent mechanic where it was diagnosed with needing the timing chain replaced. The contact spoke with a dealer and asked if the VIN was under recall. The contact was informed that the VIN was not under recall. The vehicle was not repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 115,000.
NHTSA complaint #11452893 — an unverified report by a vehicle owner.
at 115,000 milesCarpentersville, IL
POWER TRAIN:DRIVELINE:CHAIN/BELT
The contact owns a 2014 Chevrolet Captiva. The contact stated that occasionally while his wife was stopped for either a traffic sign or traffic light, the engine would make a grinding noise. The contact stated that the vehicle was consuming a lot of engine oil, requiring constant refilling every week. The contact stated no warning light was illuminated. The contact took the vehicle to an independent mechanic where it was diagnosed with needing the timing chain replaced. The contact spoke with a dealer and asked if the VIN was under recall. The contact was informed that the VIN was not under recall. The vehicle was not repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 115,000.
NHTSA complaint #11452893 — an unverified report by a vehicle owner.
Ironton, OH
POWER TRAIN
The key keeps getting stuck in the ignition once the car is off. This prevents me from being able to leave my car unattended. I was trying to go grocery shopping and couldn't because the key wouldn't come out of the ignition for me to lock the doors. 01/04/2022. The most recent time this happened before today was about 2 weeks ago 12/21/2021. I tried starting the vehicle again and turning it off and it still wouldn't allow the key to release. My husband was able to get the key out the last after several hours. We will be scheduling an appointment with service center when an appointment becomes available to have it inspected. Based on research this has been an issue with captiva's in the past.
NHTSA complaint #11446193 — an unverified report by a vehicle owner.
Ironton, OH
UNKNOWN OR OTHER
The key keeps getting stuck in the ignition once the car is off. This prevents me from being able to leave my car unattended. I was trying to go grocery shopping and couldn't because the key wouldn't come out of the ignition for me to lock the doors. 01/04/2022. The most recent time this happened before today was about 2 weeks ago 12/21/2021. I tried starting the vehicle again and turning it off and it still wouldn't allow the key to release. My husband was able to get the key out the last after several hours. We will be scheduling an appointment with service center when an appointment becomes available to have it inspected. Based on research this has been an issue with captiva's in the past.
NHTSA complaint #11446193 — an unverified report by a vehicle owner.
Ironton, OH
ELECTRICAL SYSTEM
The key keeps getting stuck in the ignition once the car is off. This prevents me from being able to leave my car unattended. I was trying to go grocery shopping and couldn't because the key wouldn't come out of the ignition for me to lock the doors. 01/04/2022. The most recent time this happened before today was about 2 weeks ago 12/21/2021. I tried starting the vehicle again and turning it off and it still wouldn't allow the key to release. My husband was able to get the key out the last after several hours. We will be scheduling an appointment with service center when an appointment becomes available to have it inspected. Based on research this has been an issue with captiva's in the past.
NHTSA complaint #11446193 — an unverified report by a vehicle owner.
Marion, SC
UNKNOWN OR OTHER
Driving vehicle all of a sudden it just cut off with no warning . Lost power just went dead and would not start back up had to get towed.
NHTSA complaint #11444771 — an unverified report by a vehicle owner.
at 60,000 milesHouston, TX
STRUCTURE:BODY:DOOR:HANDLE:INTERIOR
The contact owns a 2014 Chevrolet Captiva. The contact stated that the front passenger's side door handle fractured from the inside. The vehicle was taken to the body shop where it was replaced. The contact mentioned that the front driver’s door and rear passenger’s door handles were fractured from the inside. The contact informed the dealer of the defect. The manufacturer was not notified of the failure. The approximate failure mileage was 60,000.
NHTSA complaint #11444686 — an unverified report by a vehicle owner.
Auburndale, FL
ELECTRICAL SYSTEM
WHEN TURNING THE IGNATION OFF, THE KEY WILL NOT TURN OFF, IT STAY'S IN THE OPEN POSITION KEEPING THE ELECTRICAL PART OF THE CAR FROM TURNING OFF, WHICH COULD CAUSE AN ELECTRIAL FIRE. I AM UNABLE TO REMOVE MY KEY FROM THE IGNATION, IT MAKES THE CAR BATTERY RUN DOWN, AND SOMETIMES THE WIRES SEEM TO GET HOT FROM THIS.
NHTSA complaint #11442715 — an unverified report by a vehicle owner.