182 of the 1,118 complaints about the 2010 Chevrolet Equinox are about the transmission — 16% of everything reported for this model year. Half of the failures with a mileage on record happened before 83,500 miles.
182
Complaints
1
Crashes
1
Fires
2
Injuries
Filed with NHTSA, in their own words.
POWER TRAIN
Vehicle looses power and can very easily cause a bad wreck I've replaced multiple thing and it still does it I'm not sure what it is possibly the timing or something to do with camshaft
NHTSA complaint #11725985 — an unverified report by a vehicle owner.
POWER TRAIN:AUTOMATIC TRANSMISSION
The contact owns a 2010 Chevrolet Equinox. The contact stated that while driving at 25 - 30 MPH, the vehicle experienced a loss of automotive power. No warning lights illuminated. However, after the failure, the low engine power warning message would display. The vehicle was able to restart however the failure would recur. The failure occurred on 4 separate occasions. The vehicle was taken to an independent mechanic where it was diagnosed that there was no oil, although the panel showed the vehicle had 40% oil, transmission, and a high-pressure fuel pump. The vehicle was repaired but the failures persisted. The manufacturer was notified of the failure and referred to the NHTSA Hotline. The failure mileage was 115,000.
NHTSA complaint #11632196 — an unverified report by a vehicle owner.
POWER TRAIN
The contact owns a 2010 Chevrolet Equinox. The contact stated while driving at an undisclosed speed, the vehicle jerked, stalled, and made a clicking sound while idling. The check engine warning light was illuminated. The vehicle was taken to a local mechanic who stated that the exhaust camshaft timing was over-advanced beyond limits for a predetermined period, the system performance catalyst was low efficiency, and the evaporator systems had a small leak. The contact stated that two calipers and the boot of the axle were previously repaired due to a leak. The mechanic stated that the contact needed to replace the engine variable valve timing. The vehicle was not repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 124,823.
NHTSA complaint #11578886 — an unverified report by a vehicle owner.
POWER TRAIN
I bought a Chevy Equinox in 6/2020 and have had high oil consumption problems. I took it in to where I bought it and they said it was a catalog converter problem along with seals and pistons that could damage your engine. After researching it, i found out there was a recall and class action suit fought in 2018 for the same problem. I was never told about this from the dealer and because it's outside the date to fix under the recall and warranty I have to pay for all the damage. The car broke down yesterday and had to be towed. What can I do? I'm still financing the vehicle
NHTSA complaint #11440377 — an unverified report by a vehicle owner.
POWER TRAIN
I have had my vehicle for only a year and bought it used from a dealership here in town. I understand that the vehicle is nearly 12 years old though I have seen vehicles that were way older and not have half the problems that I am having with mine and it has been well keep and maintenance has been up to date. Early this week my car had been warming up for nearly 30 minutes and I put it in drive and it jerk harder then normal. I just thought it was because it went from hot to cold outside overnight that that was the problem. Though as I was driving down the street my check engine light came on and the vehicle was stalling in between 35-40 mph. So I got it check out and the code said that it was a transmission shift solenoid. I then took it to Chevy to make sure that, that was the issues and the dealership Penske Chevrolet confirmed that it was and that many of the Equinox’s, cruzes, and traverses from the year 2009 until 2019 Health exact same issue and that several people did the complaint form in their dealership I did research online and it’s true many people complain about this issue but I think they don’t know where to go to file a proper complaint. I think that this problem not being recalled is absurd because it’s costing people nearly 4, five, $6000 because of this issue when if many and I do mean many people are having this issue then chevy needs to fix this.
NHTSA complaint #11435652 — an unverified report by a vehicle owner.
POWER TRAIN
The contact owns a 2010 Chevrolet Equinox. The contact stated while driving 20-25 mph, the vehicle stalled with the transmission warning light illuminated. The contact stated that the vehicle failed to restart and was towed to an independent mechanic to be diagnosed. The contact was informed that the transmission needed to be replaced. The dealer and manufacturer were not made aware of the failure. The vehicle was not repaired. The approximate failure mileage was 200,000.
NHTSA complaint #11423091 — an unverified report by a vehicle owner.
POWER TRAIN
MY TRANSMISSION IS NOT PICKING UP ACCORDINGLY. RPM ARE HIGH.
NHTSA complaint #11403631 — an unverified report by a vehicle owner.
POWER TRAIN
MY CAR BEGAN OVERCONSUMING OIL THE MOMENT I BOUGHT IT IN 2016. IT BROKE DOWN ON THE HIGHWAY AND HAD NO OIL IT EVEN THOUGH I JUST HAD THE OIL REPLACED MERELY DAYS BEFORE. WE WERE IN ANOTHER STATE, SO I HAD TO HAVE THE CAR TOWED AND RENTED A RENTAL CAR FOR SEVERAL DAYS. IT COST ME OVER $1,000 TO COMPLETE THE REPAIR AND ASSOCIATED RENTAL COSTS. ULTIMATELY, THE CAR WAS SUBJECT TO AN OIL CONSUMPTION TEST AND THE ENTIRE ENGINE HAD TO BE REBUILT. LAST YEAR, MY TRANSMISSION COMPLETELY WENT OUT WHILE DRIVING ON A STREET. I HAD TO GET THAT REPLACED TOO. NOW GM IS REFUSING TO COVER THE COST OF THE REPAIR UNDER THE CLASS ACTION SETTLEMENT FOR THE OIL CONSUMPTION ISSUE.
NHTSA complaint #11383854 — an unverified report by a vehicle owner.
POWER TRAIN
NO ONE TOLD ME WHEN I GOT THIS CAR HOW BAD THE OIL CONSUMPTION WAS! I GO THROUGH 5 QUARTS OF OIL IN LESS THAN 2,000 MILES. IT'S STALLED OUT WHILE DRIVING WITH NO WARNING. IT'S SUPER DANGEROUS
NHTSA complaint #11378607 — an unverified report by a vehicle owner.
POWER TRAIN
2.4-LITER ECOTEC ENGINES SUFFER FROM THE DEFECT THAT CONSUMES OIL AT A VERY HIGH RATE. THE PRIMARY CAUSE OF THE DEFECT IS MALFUNCTIONING PISTON RINGS, WHICH ARE PRONE TO PREMATURE WEAR, THE JUDGE'S ORDER STATES. THE DEFECT NECESSITATES THE NEED FOR THE CAR OWNER TO REPLENISH THE CAR'S OIL MORE FREQUENTLY. WE CHANGE OIL EVERY MONTH BECAUSE OF THIS PROBLEM BUT NOW IS WORSE BECAUSE IS COMING NOW WHITE SMOKE AND SHAKING ALL THE ENGINE SO ITS NOW OUT OF ROAD MY EQUINOX SO I AM WAITING FOR THIS SOLUTION FROM GM BUT NOT ANSWERS.
NHTSA complaint #11375438 — an unverified report by a vehicle owner.
POWER TRAIN
VEHICLE DOESN'T SHIFT GEARS PROPERLY. FREQUENT HESITATION AND SURGING HAPPENS WHILE DRIVING.
NHTSA complaint #11365362 — an unverified report by a vehicle owner.
POWER TRAIN
COMPUTER CHIP MALFUNCTION, STABILITY TRAC, SMOKE FROM EXHAUST WITH FUMES RELEASED INTO THE INTERIOR,, DRIVER SEAT MALFUNCTION, AND OTHER THAT I CANNOT DO IT INTO WORDS , THIS ALL HAPPENED WHEN VEHICLE HAD 138,000 MILES AND ALSO CHECK ENGINE LIGHT , FUEL PUMP , IGNITION COMPARTMENT, VEHICLE IS A 2010 CHEVY EQUINOX ALL WHEEL DRIVE LTZ AND ALSO THE AWD DOES NOT WORK LIGHTS FLICKERING MULTIPLE MALFUNCTIONS WHEELS LOCK UP SOMETHING WITH THE DIFFERENTIAL I DON'T KNOW IT DOES NOT EVEN SHIFT WHEN I PUT IT IN THE MANUAL I'VE DONE EVERYTHING I COULD TO GET INSPECTIONS AND I CANNOT FIND THE RIGHT DEALER TO GIVE ME AN ANSWER THEY ALL JUST WANT MY MONEY AND I'M AN HONEST PERSON AND I WANT TO HELP A GREAT MECHANIC OUT BY BRINGING THEM BUSINESS AND REFERRING THEM CUSTOMERS I DON'T KNOW WHAT TO DO I'M STUCK I NEED HELP PLEASE I HAVE A ONE-YEAR-OLD SON I HAVE A FAMILY AND WE HAVE ONE VEHICLE AND IT'S THE CHEVY EQUINOX, OH AND ALSO THERE'S TWO DIFFERENT SIZE TIRES BEING THAT IT'S ALL-WHEEL DRIVE THE FRONT TIRES HAVE SMALLER WHEELS I MEAN SMALLER TIRES THAN THERE IS ON THE REARS SO BOTH FRONTS AND PASSENGER ARE SMALLER THAN THE RE AR DRIVER AND REAR PASSENGER THE ONES ON THE REAR ARE CORRECT AND WAS SUPPOSED TO BE ON THAT CAME OUT OF FACTORY THEY'RE SUPPOSED TO BE ALL FOUR OF THE SAME OF THE ONES THAT ARE ON THE REAR BECAUSE OF THE FACT IT'S ALL WHEEL DRIVE AND THEY CAN MESS UP THE TRANSMISSION AND I THINK IT DID BUT I'M NOT SURE I NEED PROFESSIONAL HELP ASAP THANK YOU SO MUCH AND HAVE A BLESSED DAY
NHTSA complaint #11361091 — an unverified report by a vehicle owner.
POWER TRAIN
VEHICLE JUST REACHED THE 100K MILE MARK. WITHOUT ANY WARNING THE TRANSMISSION WENT FULLY OUT OF COMMISSION. ALWAYS HAD OUR CHANGED AND ALL REPAIRS DONE AT DEALERSHIP. BRAKES REPLACED AND OIL CHANGED AT 104,976 WITH MULTIPOINT INSPECTION DONE AT DEALERSHIP. NO PROBLEMS REPORTED AT THIS TIME. TRANSMISSION FAILED AT 105,638.
NHTSA complaint #11353759 — an unverified report by a vehicle owner.
POWER TRAIN
TL* THE CONTACT OWNS A 2010 CHEVROLET EQUINOX. THE CONTACT STATED THAT WHILE DRIVING AT 65 MPH, THE VEHICLE STALLED WITH THE CHECK ENGINE WARNING LIGHT ILLUMINATED AND THE REDUCED ENGINE POWER MESSAGE DISPLAYED ON THE INSTRUMENT PANEL. THE VEHICLE WAS RESTARTED AND DRIVEN TO ALL AMERICAN CHEVROLET OF SAN ANGELO (203 BRYANT BLVD N, SAN ANGELO, TX 76903) WHERE THE THROTTLE BODY WAS REPLACED HOWEVER, THE FAILURE RECURRED. ADDITIONALLY, WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE SHUDDERED WITH A MESSAGE STATING 'ALL FOUR WHEELS ARE OFF' DISPLAYED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TOWED BACK TO THE SAME DEALER WHERE THE FRONT HUB BEARING AND PASSENGER'S SIDE FRONT WHEEL SPEED SENSOR WERE REPLACED. THE CONTACT CALLED BACK TO THE SAME DEALER TO REPORT AN ISSUE WITH THE TRANSMISSION. WHILE ON HER WAY TO THE DEALER, THE VEHICLE HESITATED WITHOUT WARNING WHILE DRIVING AT VARIOUS SPEEDS. WHILE INSPECTING OF THE VEHICLE, THE CONTACT DISCOVERED TRANSMISSION FLUID HAD LEAKED ALL OVER HER ENGINE. THE CONTACT HAD THE VEHICLE TOWED BACK TO THE DEALER. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND OFFERED $400.00 TOWARDS THE COST OF A NEW ENGINE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 115,721. *BF
NHTSA complaint #11337689 — an unverified report by a vehicle owner.
POWER TRAIN
TL* THE CONTACT OWNS A 2010 CHEVROLET EQUINOX. THE CONTACT STATED THAT WHILE DRIVING AT 20 MPH, THE TIMING CHAIN FAILED AND THE TRANSMISSION FAILED, CAUSING THE VEHICLE TO NO EXCEED 20 MPH WITH THE CHECK ENGINE WARNING LIGHT ILLUMINATED. ADDITIONALLY, THE TRANSMISSION FAILED TO SHIFT INTO REVERSE. AN INDEPENDENT MECHANIC WAS CONTACTED AND THE CONTACT WAS INFORMED THAT THE TRANSMISSION AND TIMING CHAIN NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE DEALER WAS NOT NOTIFIED OF THE FAILURE. THE MANUFACTURER AND DEALER WERE NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 41,000. *BF THE CONSUMER STATED VEHICLE WAS TOWED TO MT. KISCO CHEVORLET (914) 228-1011. THE CONSUMER STATED NOTHING WAS DONE, SO THEY HAD TO TOW VEHICLE BACK TO THEIR HOME.
NHTSA complaint #11327990 — an unverified report by a vehicle owner.
POWER TRAIN
HAVING TRANSMISSION PROBLEMS , IT WONT DRIVE FRONTWARDS .
NHTSA complaint #11320886 — an unverified report by a vehicle owner.
POWER TRAIN
THE VEHICLE WOULD NOT GO INTO GEAR, THEN IT WOULD GO INTO FORWARD AND NOT REVERSE TOOK IT TO CHEVY AND WAS TOLD WE NEED A NEW TRANSMISSION
NHTSA complaint #11320064 — an unverified report by a vehicle owner.
POWER TRAIN
TL* THE CONTACT OWNS A 2010 CHEVROLET EQUINOX. WHILE THE CONTACT'S DAUGHTER WAS DRIVING 45 MPH, THE VEHICLE BEGAN TO DECELERATE AND FAILED TO EXCEED 25 MPH. IN ADDITION, THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE DRIVER WAS ABLE TO PARK ON THE SIDE OF THE ROAD AND HAD THE VEHICLE TOWED TO RALPH SELLERS CHEVROLET (LOCATED AT 15015 FLORIDA BLVD, BATON ROUGE, LA 70819, (225) 238-1672). THE DEALER DIAGNOSED THAT AN UNKNOWN TRANSMISSION COMPONENT NEEDED TO BE REPAIRED. THE VEHICLE WAS REPAIRED, BUT CONTINUED TO EXPERIENCE THE FAILURE. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE IT WAS DIAGNOSED WITH NEEDING THE TRANSMISSION REPLACED. THE VEHICLE REPAIR LASTED ONE DAY. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 27,000. *DT
NHTSA complaint #11296708 — an unverified report by a vehicle owner.
POWER TRAIN
IN MOTION VEHICLE WOULD NOT GET OUT OF SECOND GEAR FORWARD AND REVERSE, TECHNICIAN STATES WAVE PLATE BROKEN THIS WAS REPLACED UNDER WARRANT IN 2014
NHTSA complaint #11291839 — an unverified report by a vehicle owner.
POWER TRAIN
WHEN I PURCHASED THIS VEHICLE, I WAS NOT TOLD THAT THE ENGINE WAS REPLACED. I HAVE REPLACED THE EXHAUST MANIFOLD 2 TIMES. THE DEALER TOLD ME THAT THERE IS METAL FRAGMENTS IN MY OIL. THAT I NEED A NEW ENGINE.
NHTSA complaint #11289268 — an unverified report by a vehicle owner.
POWER TRAIN
WAS DRIVING DOWN A HIGHWAY AND HAD TO PULL OVER FOR A POLICE OFFICER TO PASS BY, WENT TO ACCELERATE AND WAS STUCK IN 2ND GEAR. LATER FOUND THAT ONLY 1ST AND 2ND GEAR WORKED AND HAD NO REVERSE. WAS TOLD THAT I WOULD NEED A COMPLETE REBUILD OF THE TRANSMISSION.
NHTSA complaint #11278576 — an unverified report by a vehicle owner.
POWER TRAIN
MY CAR JUST SUDDENLY LOST SPEED, WOULDN'T SHIFT AND WAS STUCK AT A STOP, WAS TOLD THE TRANSMISSION WOULD NEED REPLACING BECAUSE THE SOLENOIDS WERE STUCK. HE ALSO SAID THIS USUALLY HAPPENS IN MOST GM ENGINES.
NHTSA complaint #11269534 — an unverified report by a vehicle owner.
POWER TRAIN
ENGINE'S OIL CONSUMPTION ISSUES ARE RIDICULOUS. GM HAS A SPECIAL EXTENDED WARRANTY FOR THIS VEHICLE, CALLED ADJUSTMENT 14159, BUT FAILED TO NOTIFY ME OF THE SPECIAL RECALL AND IT'S END DATE OF 7/31/2019. THIS ENGINE IS AWFUL, HENCE WHY THERE WERE RECALLS AND THEY ARE NOW BEING SUED FOR IT. TIMING CHAINS, ENGINE KNOCKING, OIL CONSUMPTION, PISTONS AND RINGS.. SECONDLY, THE TRANSMISSION IS AWFUL. THIS THING BLEW BEFORE IT WAS EVEN DUE FOR ITS FIRST SERVICE! MY OWNERS MANUAL STATES THE SERVICE IS RECOMMENDED ON IT, INCLUDING FLUID CHANGE, AT 100,000 MILES - I'M AT 96,125 MILES AND THIS IS WHERE I SIT. GM IS DENYING ALL LIABILITY FOR BOTH OF THESE.
NHTSA complaint #11268085 — an unverified report by a vehicle owner.
POWER TRAIN
ENGINE HAS MAJOR OIL CONSUMPTION ISSUES. I AM BURNING THROUGH AN AVERAGE OF 2 TO 3 QUARTERS OF FULL SYNTHETIC OIL WITHIN A 2500 MILE SPAN. SECONDLY, THE TRANSMISSION IS EXTREMELY POOR. ONLY 96,000 MILES AND AM ALREADY HAVE ISSUES IN REVERSE, TROUBLE GOING UP HILLS, HIGH RPM'S, AND SHAKING/SPUTTERING. THIS WOULD HAPPEN AT ANY TIME ONCE OUT OF PARK, FLAT LAND OR HILL.
NHTSA complaint #11257718 — an unverified report by a vehicle owner.
POWER TRAIN
TL* THE CONTACT OWNS A 2010 CHEVROLET EQUINOX. THE CONTACT STATED THAT THE VEHICLE FAILED TO START WITHOUT WARNING. WALLY EDGAR CHEVROLET (3805 S LAPEER RD, ORION CHARTER TOWNSHIP, MI 48360, 248-494-8698) WAS NOTIFIED AND STATED THAT THE VEHICLE WOULD BE COVERED UNDER A POWER TRAIN WARRANTY. THE CONTACT PURCHASED AN ELECTRICAL BOX FROM THE DEALER TO REPAIR THE ENGINE FAILURE; HOWEVER, THE BOX DID NOT ASSIST WITH THE FAILURE. THE CONTACT STATED THAT THE FAILURE OCCURRED AGAIN FOUR DAYS LATER WITHOUT WARNING. SINCE OWNING THE VEHICLE, THE CONTACT HAS HAD THE ENGINE, FUEL PUMP, ELECTRIC LINE, DOORS, AND WINDSHIELD WIPERS REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES AND DID NOT ASSIST. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 70,000. THE CONSUMER STATED THAT THE VEHICLE WHILE AT A STOP SIGN, DURING RAINY WEATHER, THE WINDSHIELD WIPERS FAILED. THE CONSUMER CRASHED INTO ANOTHER VEHICLE. THE CONSUMER'S VEHICLE BEGAN SMOKING. THE CONSUMER HAD HEADACHES, BACK/NECK/SHOULDER PAINS, AND WHIPLASH.
NHTSA complaint #11255932 — an unverified report by a vehicle owner.
POWER TRAIN
OIL CONSUMPTION. I HAVE TO PUT OIL IN IT EVERY TWO WEEK BECAUSE OIL IS EMPTY. IT DOES NOT LEAK AND THE VEHICLE IS PART OF A CLASS ACTION LAWSUIT 4 OIL CONSUMPTION ISSUES. I CALLED CHEVROLET THEY ONLY WANT TO COVER HALF THE PARTS TO REPAIR WHICH WILL COST ME AN ADDITIONAL $3,000. I HAVE ALREADY REPLACED THE TIMING CHAIN AT $1,800 AND THE TRANSMISSION AT ANOTHER $3,700.
NHTSA complaint #11254367 — an unverified report by a vehicle owner.
POWER TRAIN
WAS DRIVING WITH DAUGHTER IN THE CAR. STOPPED AT A STOP SIGN AND WENT TO GO INTO ONCOMING TRAFFIC IN THE MIDDLE OF THE CITY WHEN IT STOPPED. CARS HAD TO GO AROUND ME AND I WAS STRANDED IN THE MIDDLE OF THE ROAD. THIS COULD HAVE CAUSED A MAJOR ACCIDENT. HAD A FRIEND TOW IT HOME AND FOUND OUT THAT THE TRANSMISSION NEEDS COMPLETELY REBUILT. WHEN CALLING AROUND TO FIND REPLACEMENT TRANSMISSIONS, BECAUSE THE CAR IS SO SPECIFIC AND THERE ARE SO MANY TRANSMISSION ISSUES WITH THIS MAKE AND MODEL, THERE ARE ONLY 2 POSSIBLE TRANSMISSIONS IN AN ENTIRE SPAN OF 3 STATES. THIS IS MAKING IT ALSO NEARLY IMPOSSIBLE TO REPLACE AS WELL AS AFFORDABLE.
NHTSA complaint #11252401 — an unverified report by a vehicle owner.
POWER TRAIN
THE CAR WOULD NOT GO IN REVERSE GEAR AND ONLY HAD 1ST AND 2ND GEAR IN FORWARD
NHTSA complaint #11242061 — an unverified report by a vehicle owner.
POWER TRAIN
MY 2010 CHEVY EQUINOX WAS RUNNING FINE AND OUT OF THE SUDDEN, IT STOPPED AND WENT OFF WHILE I WAS DRIVING. IT REFUSED TO START AGAIN. I HAVE RECENTLY DONE AN OIL CHANGE AND THE WAS NO WARNING ON THE DASHBOARD TO INDICATE ANY PROBLEM. I BOUGHT THIS CAR ABOUT 6 MONTHS AND THIS TOOK PLACE. THIS CAR WAS WELL MAINTAINED, OIL CHANGES AND OTHER MAINTENANCE WERE DONE ON TIME. I TOOK IT TO A SHOP AND WHILE THE MECHANICS WERE TRYING TO MAKE IT START, IT WILL NOT START. THEY (MECHANICS) CALLED THE DEALER AND SOMEONE FROM THE DEALERSHIP SAID THAT THE PROBLEM WAS COVERED UNDER MANUFACTURER WARRANTY SO I SHOULD TAKE THE CAR TO THEM FOR THEIR TECHNICIANS TO DO A TEST. AFTER THE TEST THEY SAID IT WAS A LOW ENGINE KNOCK AND I WILL HAVE TO GET ANOTHER ENGINE BY MYSELF BECAUSE THE MANUFACTURER DOESN'T COVER IT. DON'T KNOW WHO TO BELIEVE NOW. MY CAR THAT I JUST BOUGHT IS DOWN AND I'M STUCK IN THIS TERRIBLE SITUATION.
NHTSA complaint #11230906 — an unverified report by a vehicle owner.
POWER TRAIN
NUMBER ONE EXCESSIVE OIL STARTED AT ABOUT 55,000 MILES. NUMBER TWO EXCESSIVE ENGINE NOISE FROM TIMING CHAIN AND CAM SEIZURES. NUMBER THREE TRANSMISSION FAILURE 52,000 MILES. NUMBER 4 WIPER TRANSMISSION FAILURE AT APPROXIMATELY 48000 MILES NUMBER 5 CHECK ENGINE LIGHT ON DUE TO FAULTY CAM ACTUATORS.
NHTSA complaint #11222453 — an unverified report by a vehicle owner.