37 of the
844 complaints about the 2011 Chevrolet Impala are about the
airbag system — 4% of everything
reported for this model year.
Half of the failures with a mileage on record happened before
78,122 miles.
The contact owns a 2011 Chevrolet Impala. The contact stated that the passenger's side air bag inadvertently deactivated while a passenger was seated in the passenger's side front seat. The air bag warning light was illuminated and the Air Bag System message was displayed. The vehicle was taken to an independent mechanic who advised the contact to take the vehicle to a dealer. The vehicle was not diagnosed nor repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 165,000.
NHTSA complaint #11485204 — an unverified report by a vehicle owner.
at 50,000 milesBardstown, KY
AIR BAGS:SENSOR:OCCUPANT CLASSIFICATION:FRONT PASSENGER
The contact owns a 2011 Chevrolet Impala. The contact stated that the occupant sensor in the passenger’s seat occasionally failed to recognize an occupant seated in the passenger’s side front seat. The air bag off warning light would remain illuminated on the instrument panel. The contact had taken the vehicle to a dealer where he was informed that the part to repair the vehicle was not available. The contact was referred to a junkyard for assistance with finding a replacement part. The vehicle had yet to be repaired. The failure mileage was approximately 50,000
NHTSA complaint #11440787 — an unverified report by a vehicle owner.
Monroe, MI
AIR BAGS
Airbag light won't go off
NHTSA complaint #11439736 — an unverified report by a vehicle owner.
Bardstown, KY
AIR BAGS
When someone sits in the passenger seat the air bag light comes on. This has been going on in the both of the Impala's that we have had. This is the second one different year.
NHTSA complaint #11417977 — an unverified report by a vehicle owner.
at 127,000 milesMobile, AL
AIR BAGS
THE BRAKES ARE AUTOMATICALLY STOPPING WHILE DRIVING ON A CITY STREET. THE TRANSMISSION HAS A PRESSURE VALVE CODE THAT WILL NOT GIVE A DEFINITE READING.THE AIRBAGS LIGHT STAYS ON ALONG WITH THE ABS AND STABILITY TRAK LIGHT STAYING ON.
NHTSA complaint #11373140 — an unverified report by a vehicle owner.
at 45,000 milesBardstown, KY
AIR BAGS:SENSOR:OCCUPANT CLASSIFICATION
TL* THE CONTACT OWNS A 2011 CHEVROLET IMPALA. THE CONTACT STATED THAT THE FRONT PASSENGER'S SIDE AIR BAG SENSOR FAILED TO RECOGNIZE AN OCCUPANT SEATED IN THE PASSENGER'S SEAT. THE VEHICLE WAS TAKEN TO DON FRANKLIN CHEVROLET BUICK GMC INC (345 S. HWY 27, SOMERSET, KY 42503) AND THE CONTACT WAS INFORMED THAT THE VEHICLE WAS NOT SUBJECTED TO A RECALL. THE CONTACT WAS PROVIDED AN ESTIMATE FOR THE REPAIR. AN EMAIL WAS SENT TO THE MANUFACTURER HOWEVER, THERE WAS NO RESPONSE RECEIVED. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 45,000.
NHTSA complaint #11330349 — an unverified report by a vehicle owner.
Bardstown, KY
AIR BAGS
WHEN YOU SEAT IN THE PASSENGER SEAT, THE SERVICE AIR BAG WILL COME ON. MY IMPALA ISN'T THE ONLY VEHICLE THAT IS DOING. I KNOW SEVERAL PEOPLE THAT ARE HAVING THE SAME PROBLEM. ITS THE SAME YEAR AND THE SAME VEHICLE. AND WHAT I WAS TOLD THAT IF I GET INTO AN ACCIDENT MY AIR BAG WILL NOT DEPLOY. THIS IS A SAFETY ISSUE FOR THE PASSENGER. AND COULD LEAD TO A LAWSUIT TO CHEVROLET. MY CAR ONLY HAS 63,000 MILES ON IT. IT SHOULDN'T HAVE ISSUES WITH THE AIRBAGS.
NHTSA complaint #11328706 — an unverified report by a vehicle owner.
at 98,000 milesSpringfield, MACrash
AIR BAGS
I WAS DRIVING AND A COP WAS BEHIND ME AND HE TURNED ON HIS LIGHTS WHEN I NOTICED HIS I TRIED TO MOVE INTO THE RIGHT LANE, AND WHEN I STARTED TO CHANGE LANES MY DRIVER WHEEL LOCKED AND IT SOUNDED AS IF I HIT MY BRAKES AND THE COP HIT ME MY CAR SPIN OUT OF CONTROL AND I HIT A TREE.
NHTSA complaint #11321964 — an unverified report by a vehicle owner.
at 105,000 milesBronx, NY
AIR BAGS
TL* THE CONTACT OWNS A 2011 CHEVROLET IMPALA. THE CONTACT STATED THE SERVICE AIR BAG WARNING LIGHT WAS CONSTANTLY ILLUMINATED. ADDITIONALLY, WHILE A PASSENGER WAS SEATED IN THE FRONT PASSENGER'S SEAT, THE SENSOR FAILED TO ACKNOWLEDGE THAT THE SEAT WAS OCCUPIED. AN INDEPENDENT MECHANIC DIAGNOSED THE FAILURE AS A OCCUPANT DETECTION SENSOR FAILURE. THE VEHICLE WAS NOT REPAIRED. NEITHER A DEALER NOR THE MANUFACTURER WERE NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 105,000.
NHTSA complaint #11318786 — an unverified report by a vehicle owner.
Modesto, CACrash1 injured
AIR BAGS
TL* THE CONTACT OWNED A 2011 CHEVROLET IMPALA. WHILE THE CONTACT'S VEHICLE WAS AT A STOP, ANOTHER VEHICLE RAN A RED LIGHT AND COLLIDED DIRECTLY INTO THE CONTACT'S VEHICLE. THE AIR BAGS DID NOT DEPLOY. THE CONTACT SUSTAINED INJURIES TO THE HEAD, BACK, NECK, CHEST, AND SHOULDER. MEDICAL ATTENTION WAS RECEIVED. POLICE REPORT NUMBER: MP19030877 WAS FILED. THE VEHICLE WAS TOWED TO AN UNKNOWN LOCATION WHERE IT WAS DEEMED DESTROYED. THE MANUFACTURER AND DEALER WERE NOT NOTIFIED OF THE FAILURE. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE FAILURE MILEAGE WAS UNKNOWN.
NHTSA complaint #11287242 — an unverified report by a vehicle owner.
at 30,000 milesCanton, MI
AIR BAGS
THE FRONT PASSENGER AIRBAG LIGHT AND CHIME IS CONSTANTLY GOING OFF. AT FIRST IT WAS RANDOM AND INTERMITTENT BUT NOW IT IS FREQUENT. THIS IS WITH NO ONE IN THG HE SEAT.
NHTSA complaint #11286399 — an unverified report by a vehicle owner.
Tampa, FL
AIR BAGS
TL* THE CONTACT OWNS A 2011 CHEVROLET IMPALA. SINCE 2015, THE CONTACT HAD TO REPLACE THE TRANSMISSION ON THREE SEPARATE OCCASIONS. DURING EACH FAILURE, THE VEHICLE WOULD NOT ACCELERATE WHEN DEPRESSING THE ACCELERATOR PEDAL AND A YELLOW WARNING INDICATOR APPEARED. ON THE FIRST OCCURRENCE, THE CONTACT HAD THE VEHICLE TOWED TO FERMAN CHEVROLET OF TAMPA (9751 E ADAMO DR, TAMPA, FL, 813-623-2411) AND THE CONTACT PAID FOR THE TRANSMISSION REPLACEMENT. FOR THE OTHER TWO FAILURES, THE CONTACT HAD THE VEHICLE TOWED AND SERVICED AT AN INDEPENDENT MECHANIC. THE CONTACT ALSO STATED THAT THE AIR BAG WARNING INDICATOR ILLUMINATED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURES. THE VEHICLE WAS NOT REPAIRED FOR THE AIR BAG WARNING INDICATOR. THE TRANSMISSION WAS REPLACED. THE FAILURE MILEAGE WAS UNKNOWN.
NHTSA complaint #11245914 — an unverified report by a vehicle owner.
at 50,000 milesRoyal OAK, MI
AIR BAGS
TL* THE CONTACT OWNS A 2011 CHEVROLET IMPALA. WHILE DRIVING AT AN UNKNOWN SPEED, THE AIR BAG WARNING INDICATOR ILLUMINATED CONTINUOUSLY. THE DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT THERE WAS NO RECALL FOR THE AIR BAGS. THE APPROXIMATE FAILURE MILEAGE WAS 50,000.
NHTSA complaint #11139414 — an unverified report by a vehicle owner.
at 102,000 milesYermo, CACrash1 injured
AIR BAGS
"TAKATA RECALL" VEHICLE INVOLVED IN A REAR END COLLISION, WAS PUSHED INTO ONCOMING TRAFFIC AND HIT HEAD ON. AIR BAG NEVER DEPLOYED ADDITIONALLY THE BACK OF DRIVERS SEAT COLLAPSED INTO THE REAR SEAT
NHTSA complaint #11072442 — an unverified report by a vehicle owner.
at 114,665 milesDenver, CO
AIR BAGS
WELL I HAVE NOT TO MANY COMPLAINTS AS I DO MY OWN MAINTENANCE BUT SINCE I PURCHASED THE CAR USED AT 32000 MILES AT 83000 DRIVER SEAT HEATER UNION AND NOW AT 114764 MILES SERVICE AIR BAGS LIGHT IS ON DISPLAY AND LIGHT IS ILLUMINATED AT ALL TIMES. IT STARTED WHEN CAR WAS TURNED ON SEPT 30 2017 IN THE MORNING.
NHTSA complaint #11031974 — an unverified report by a vehicle owner.
at 73,945 milesWashington, DC
AIR BAGS
MU AIRBAG LIGHT KEEP COMING ON. REPLACED SENSORS AND ATILL HAVEN'T FIXED2
NHTSA complaint #11031620 — an unverified report by a vehicle owner.
at 120,000 milesDallas, TX
AIR BAGS
TAKATA RECALL MY STABILA TRACT AND REDUCED POWER TRACTION CONTROL KEEPS COMING UP ON MY DASHBOARD IT STARTS JERKING AND NO POWER. EVERY TIME I START MY CAR THESE LIGHTS COME ON AND THE CAR WILL NOT PICK UP SPEED IT HAPPENED ON THE FREEWAY IT COULD HAVE CAUSED AN ACCIDENT.
NHTSA complaint #11015143 — an unverified report by a vehicle owner.
at 100,400 milesLakeland, FL
AIR BAGS
CHECK DRIVER SIDE AIR BAG LIGHT. DEALER INSPECTION RESULTED IN "BAD SENSOR". WANTED $400. TO REPLACE. CURRENT ISSUE: AWAY FROM HOME. CAR STARTED BUT ENGINE VERY ROUGH. CHECK ENGINE LIGHT, MESSAGE "LOSS OF POWER", CHECK STABIL-TRACK". CAR WOULD SHIFT INTO DRIVE AFTER REVVING UP TO 3K RPM. MAX SPEED ATTAINABLE 55 MPH. MADE IT HOME. NOW UNABLE TO START CAR. (NEW BATTERY) OTHERS WITH SIMILAR PROBLEMS HAD TO REPLACE/CLEAN THROTTLE CONTROL SENSOR?? SOME WERE AT HIGHER SPEED WHEN THE LOSS OF POWER OCCURRED. NO START IS ANOTHER ISSUE?
NHTSA complaint #11005839 — an unverified report by a vehicle owner.
at 84,000 milesLakeland, FL
AIR BAGS
"TAKATA RECALL?' CHECK AIRBAG LIGHT IS ON CONTINUOUSLY. DEALER STATES IT IS NOT A SAFETY ISSUE AND WILL COST OVER $400. TO CORRECT. NOT CLEAR IF THIS LIGHT COULD BE AN ACTUAL WARNING OF MALFUNCTION CAUSING RECALL.
NHTSA complaint #10945205 — an unverified report by a vehicle owner.
at 88,000 milesLakeland, FL
AIR BAGS
"TAKATA RECALL" ? CHECK AIRBAG LIGHT IS CONTINUOUSLY ON. DEALER STATES IT IS NOT RELATED TO RECALL AND NO RISK. THEY WILL REPAIR FOR A RIDICULOUS CHARGE. IF THERE IS NO RISK, I WILL NOT CONCERN MYSELF. THE LIGHT CAME ON WHILE ON A ROAD TRIP. IT IS UNKNOWN WHAT PART IS AT FAULT OR IF CONNECTED TO TAKATA ISSUES. IT HAS BEEN OVER 6 MONTHS.
NHTSA complaint #10887825 — an unverified report by a vehicle owner.
Danielson, CT
AIR BAGS
"SERVICE AIR BAG" WARNING COMES ON INTERMITTENTLY: WHEN STARTING UP AND WHILE DRIVING. THIS IS VERY UNSAFE AND NEEDS TO BE RESOLVED AS SOON AS POSSIBLE. I HAVE BEEN RESEARCHING THIS AND HAVE FOUND MANY TO HAVE THE SAME PROBLEM.
NHTSA complaint #10887573 — an unverified report by a vehicle owner.
at 82,300 milesDurham, NC
AIR BAGS
"TAKATA RECALL" - SERVICE AIR BAGS WARNING JUST RECENTLY CAME UP ON MY DASHBOARD WHEN DRIVING. PASSENGER SIDE SEAT BELT SOUNDS OFF, AND FLASHES TO FASTEN SEAT BELT WHEN THERE IS NO PASSENGER IS IN THE CAR, AND THE AIR BAG PANEL FLICKS ON AND OFF CONSISTENTLY. WHEN I OPEN THE DRIVERS DOOR, THERE A TAPPING LIKE SOUND STARTS AND CONTINUES FOR FIVE TO SIX SECONDS AND THEN STOPS. WHEN I PUSH THE HEAT AND AIR LEVERS, IT STOPS. WHEN I TURN ON THE AIR OR HEAT, IT WILL MAKE THE TAPPING NOISE AND STOP AFTER A SHORT WHILE. THE NOISE SEEM TO BE GETTING LOUDER. WHEN THE CAR IS SITTING IN THE HEAT OR WHEN IN THE CAR JUST SITTING AND THE CAR NOT TURNED ON, THE SAME TAPPING NOISE WILL OCCUR. THE NOISE SOUNDS LIKE A WOOD PECKER SOUND. IT SOUND LIKE IT IS LOCATED IN THE COOLING SYSTEM AREA, CLOSE BY THE DASHBOARD AREA.
NHTSA complaint #10871404 — an unverified report by a vehicle owner.
at 135,000 milesW.alexandria, OHCrash1 injured
AIR BAGS
G.M. REPLACED MY INGINTION SWITCH ON A NATIONAL RECALL. I WAS HIT IN LEFT REAR QTR. PANEL. I LOST ALL POWER AND COULD NOT STOP OR STEER THE CAR. I CAREENED ACROSS HIGHWAY AND RAN INTO A HOUSE. NO AIR BAGS DEPLOYED EITHER. G.M. SENT A TEAM TO RECOVER COMPUTER INFO AND HAS NOW TOLD ME THERE IS NO PROBLEM.
NHTSA complaint #10863980 — an unverified report by a vehicle owner.
at 90,000 milesLancaster, OHCrash1 injured
AIR BAGS
DRIVING AT APPROXIMATELY 60 MPH ON THE HIGHWAY, I WAS REAR ENDED, SPUN AROUND TWO TO THREE TIMES; HIT A GUARDRAIL HEAD ON BEFORE COMING TO A STOP; AIRBAGS NEVER DEPLOYED. THE IGNITION RECALL HAD BEEN FIXED OVER THE PAST SUMMER AT A LOCAL DEALERSHIP.
NHTSA complaint #10789128 — an unverified report by a vehicle owner.
at 65,000 milesEast Longmeadow, MA
AIR BAGS
MY SERVICE AIR BAG LIGHT STAYS ON. I HAD IT CHECKED OUT. THE PASSENGER SEAT SENSOR IS FAULTY OR HAS FAULTY WIRING. IT'S A NEWER VEHICLE, I CURRENTLY HAVE 72,000 MILES ON IT. AND IS A SAFETY CONCERN FOR ANYBODY ESPECIALLY MY KIDS WHO RIDES IN MY PASSENGER SEAT. THE SENSOR WILL NOT ACKNOWLEDGE ANY WEIGHT ON THE SEAT AND WILL NOT ACTIVATE IF I WERE TO GET INTO AN ACCIDENT. I CALLED UP A WHILE BACK AND PUT IN A COMPLAINT. SOMEBODY CALLED ME BACK BUT NEVER ANSWERED MY PHONE OR MESSAGES I HAD LEFT. I'VE RESEARCHED THIS ISSUE AND HAVE NOTICED THERE'S A LOT OF PEOPLE WITH THE SAME PROBLEM. I EXPECT CHEVY TO STAND BY THEIR PRODUCT AND ADDRESS THIS ISSUE. THANK YOU
NHTSA complaint #10743364 — an unverified report by a vehicle owner.
at 56,000 milesCuster, WICrash2 injured
AIR BAGS
TL* THE CONTACT OWNS A 2011 CHEVROLET IMPALA. WHILE DRIVING 70 MPH, THE TRACTION CONTROL LIGHT ILLUMINATED AS THE VEHICLE STALLED. AS A RESULT, THE VEHICLE CRASHED AND THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED. THE DRIVER AND PASSENGER SUSTAINED MINOR INJURIES TO THEIR HANDS AND LEGS, BUT DID RECEIVE MEDICAL ATTENTION. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN STATED THAT THE IMPACT WAS NOT HARD ENOUGH FOR THE AIR BAGS TO DEPLOY. THE FAILURE MILEAGE WAS 56,000. UPDATED 6/8/15*CN UPDATED 11/6/15
NHTSA complaint #10706702 — an unverified report by a vehicle owner.
at 5,000 milesNEW York, NYCrash1 injured
AIR BAGS
TL* THE CONTACT OWNS A 2011 CHEVROLET IMPALA. WHILE DRIVING AT 40 MPH, THE INSTRUMENT PANEL FLICKERED AND THE STEERING WHEEL SEIZED. AS A RESULT, THE CONTACT CRASHED INTO THE REAR OF ANOTHER VEHICLE AND THE AIR BAGS FAILED TO DEPLOY. THE CONTACT SUSTAINED NOSE AND FACE INJURIES THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC. THE TECHNICIAN DIAGNOSED THAT THE HOOD AND SIDING NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V355000 (ELECTRICAL SYSTEM). THE FAILURE MILEAGE WAS 5,000.
NHTSA complaint #10703869 — an unverified report by a vehicle owner.
Chicago, ILCrash2 injured
AIR BAGS
TL*THE CONTACT OWNS A 2011 CHEVROLET IMPALA. THE CONTACT STATED THAT WHILE APPROACHING A STOP SIGN, THE BRAKE PEDAL WAS DEPRESSED BUT THE VEHICLE FAILED TO STOP. AS A RESULT THE CONTACT CRASHED INTO A CURB AND AN EMBANKMENT. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT SUSTAINED SHOULDER AND RIGHT HIP INJURIES BUT DID NOT REQUIRE MEDICAL ATTENTION. THE FRONT PASSENGER SUSTAINED ANKLE INJURIES THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED AND THE CONTACT WAS UNSURE IF THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V355000 (ELECTRICAL SYSTEM). THE FAILURE MILEAGE WAS UNKNOWN. UPDATED 7/23/15*CN UPDATED 11/9/2015
NHTSA complaint #10692249 — an unverified report by a vehicle owner.
at 113,000 milesWilliston, SCCrash1 injured
AIR BAGS
TL* THE CONTACT OWNED A 2011 CHEVROLET IMPALA. WHILE DRIVING APPROXIMATELY 45 MPH, THE ENGINE STALLED. THE CONTACT LOST CONTROL OF THE VEHICLE AND CRASHED INTO AN EMBANKMENT. THE DRIVER SIDE FRONTAL AIR BAG FAILED TO DEPLOY. THE CONTACT SUFFERED INJURIES TO THE HEAD, ARM, AND CHEST. MEDICAL ATTENTION WAS RECEIVED. THE MANUFACTURER WAS NOT NOTIFIED. THE VEHICLE WAS DESTROYED. A POLICE REPORT WAS FILED. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 14V355000 (ELECTRICAL SYSTEM) AFTER THE CRASH OCCURRED. THE FAILURE MILEAGE WAS 113,000.
NHTSA complaint #10639751 — an unverified report by a vehicle owner.
at 50,000 milesST Louis, MOCrash1 injured
AIR BAGS
TL* THE CONTACT OWNS A 2011 CHEVROLET IMPALA. WHILE THE BRAKES WERE APPLIED, ANOTHER VEHICLE CRASHED INTO THE REAR OF THE CONTACT'S VEHICLE. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT SUSTAINED NECK, BACK, AND SHOULDER INJURIES THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR REPAIRS. THE DRIVER AND REAR PASSENGER SIDE DOORS, SIDE PANEL, TRUNK, AND REAR BUMPER WERE REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 50,000. UPDATED 10/09/14*LJ THE CONSUMER STATED FUMES WOULD ENTER THE VEHICLE THROUGH THE VENTS. THE VEHICLE EXPERIENCED ROARING NOISES IN THE REAR ON THE HIGHWAY. UPDATED 3/26/2015
NHTSA complaint #10626591 — an unverified report by a vehicle owner.