52 of the 1,021 complaints about the 2014 Chevrolet Impala are about the driver-assist systems — 5% of everything reported for this model year. Half of the failures with a mileage on record happened before 80,000 miles.
52
Complaints
0
Crashes
0
Fires
0
Injuries
Filed with NHTSA, in their own words.
LANE DEPARTURE: BLIND SPOT DETECTION
I received an alert to service the sideview sensors. Also, the sideview alert keeps flashing in the side mirrors even when there's no vehicle present.
NHTSA complaint #11655597 — an unverified report by a vehicle owner.
LANE DEPARTURE: BLIND SPOT DETECTION
Service side detection system came up on the display while driving on the freeway at 65MPH.
NHTSA complaint #11653691 — an unverified report by a vehicle owner.
LANE DEPARTURE: BLIND SPOT DETECTION
Side detection system failure. I have had 3 harness replacements on driver side. 2 harness replacements on passenger side, and a module replacement just 2 years ago. This failure causes my instrumentation to shut off, turn signals not work, and shuts off cruise control when in use. I have read outher more extreme cases like engine compartment fires or car shutting off while driving. I believe all these should be considered safety issues. I have owned this vehicle since new.
NHTSA complaint #11653031 — an unverified report by a vehicle owner.
LANE DEPARTURE: BLIND SPOT DETECTION
The side detection module has just failed out for the second time in under 2 years, 20k miles on my 2014 Impala LTZ. The first time it failed (less than two years ago), the side detection indicator on the mirrors started to go off randomly, and then eventually, I was unable to reliably lock/unlock my car. Eventually, it wouldn't even start/shut off (Push to start), and the entire dash was off even when running. It messed with seemingly the entire car's electrical system, and made it unsafe to drive (imagine if I would've been on the highway and the car shut down, plus I didn't have any gauges at all). As stated, this system (and side detection module specifically), has corroded and gone out again, despite this module supposedly being better sealed. I had a GM dealership replace the entire system with their kit, which was out of their specialty 80k mile warranty for this system, as they realize it is flawed but refuses to recall it. This kit was approximately $1000 installed, and I am again looking at the same price for a flawed system that GM is totally aware of and one that has safety implications and makes the vehicle undrivable.
NHTSA complaint #11588439 — an unverified report by a vehicle owner.
LANE DEPARTURE: BLIND SPOT DETECTION
My blind spot detectors went out, now as a result most of the electrical stuff no longer works. The car powers on and drains the battery randomly and the speedometer doesn’t work. Every light comes on from front camera, abs, and even power steering. I didn’t feel safe taking my kids to school and now I don’t feel I should pay $1,300 out of pocket.
NHTSA complaint #11584780 — an unverified report by a vehicle owner.
FORWARD COLLISION AVOIDANCE: WARNINGS
My blind spot detectors went out, now as a result most of the electrical stuff no longer works. The car powers on and drains the battery randomly and the speedometer doesn’t work. Every light comes on from front camera, abs, and even power steering. I didn’t feel safe taking my kids to school and now I don’t feel I should pay $1,300 out of pocket.
NHTSA complaint #11584780 — an unverified report by a vehicle owner.
LANE DEPARTURE: BLIND SPOT DETECTION
Every year the side sensor goes bad.. This causes vehicle to loose important factors while driving. Headlight go off and on. Speed goes to 0, all codes flashing, gas and ram gone. Car also locks and unlocks randomly along with no heat or air.. This has happened twice even after fuse is pulled while waiting on yet another $1000 repair. This is so very unsafe. Car needs to be removed from roads or side sensor part coverd.
NHTSA complaint #11580859 — an unverified report by a vehicle owner.
LANE DEPARTURE: BLIND SPOT DETECTION
Messages for “service side detection system” and “service rear vision system” appear web vehicle is turned on. Side detection system as well as backup camera are both non functional. GM knows about this issue and had a recall/ warranty repair program. however I was never notified to bring my vehicle in to have this repair done, and now I believe it is past the date that was set to have repairs covered. Will be contacting GM to have these things potentially fixed.
NHTSA complaint #11569862 — an unverified report by a vehicle owner.
BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
Messages for “service side detection system” and “service rear vision system” appear web vehicle is turned on. Side detection system as well as backup camera are both non functional. GM knows about this issue and had a recall/ warranty repair program. however I was never notified to bring my vehicle in to have this repair done, and now I believe it is past the date that was set to have repairs covered. Will be contacting GM to have these things potentially fixed.
NHTSA complaint #11569862 — an unverified report by a vehicle owner.
LANE DEPARTURE: BLIND SPOT DETECTION
Module kit needs replaced due to water getting in it... had been replaced less than 5 years ago.
NHTSA complaint #11569353 — an unverified report by a vehicle owner.
LANE DEPARTURE: WARNING
On July 11th 2023 I finalized the purchase of a black 2014 Chevy Impala LT at Premiere Auto Solutions LLC. The beginning of the week of July 22nd I started hearing loud noises coming from back tire area. On approximately July 24th, the engine light came on for small Evaporation leak code. Returned back to Premiere Auto and spoke with worker\dealer about situation with the car. Was told by this person after a test drive with him that the back tire noises are normal due to the braking system, and he cleared the engine code from dash panel. Within the next week, back tire noise got worse and engine light came back on along with message to service front camera\side detection system. Car diagnosed by two mechanics for replacement of back rotors\brakes and Evaporation purge valve. Attempted to contact Premiere Auto to no avail. On August 4th the vehicle suffered an electrical failure with total loss of power while driving. On August 7th the car was towed to Bob Johnson Chevrolet at 1271 W. Ridge Rd. Rochester, NY, 14615. The car is still there diagnosed with a shorted wire to the front camera module which renders the car inoperable, and is not covered by the extended warranty.
NHTSA complaint #11539190 — an unverified report by a vehicle owner.
BACK OVER PREVENTION: WARNINGS
On July 11th 2023 I finalized the purchase of a black 2014 Chevy Impala LT at Premiere Auto Solutions LLC. The beginning of the week of July 22nd I started hearing loud noises coming from back tire area. On approximately July 24th, the engine light came on for small Evaporation leak code. Returned back to Premiere Auto and spoke with worker\dealer about situation with the car. Was told by this person after a test drive with him that the back tire noises are normal due to the braking system, and he cleared the engine code from dash panel. Within the next week, back tire noise got worse and engine light came back on along with message to service front camera\side detection system. Car diagnosed by two mechanics for replacement of back rotors\brakes and Evaporation purge valve. Attempted to contact Premiere Auto to no avail. On August 4th the vehicle suffered an electrical failure with total loss of power while driving. On August 7th the car was towed to Bob Johnson Chevrolet at 1271 W. Ridge Rd. Rochester, NY, 14615. The car is still there diagnosed with a shorted wire to the front camera module which renders the car inoperable, and is not covered by the extended warranty.
NHTSA complaint #11539190 — an unverified report by a vehicle owner.
BACK OVER PREVENTION: WARNINGS
There is a current recall on Chevy impalas with the trans mod control system but my vin number is not apart of the recall but my car is doing everything that recalls states. The recall number is 14V614000. The recall date 10-01-2014. My vehicle is 2014 and I have only had it for 2 years.
NHTSA complaint #11530131 — an unverified report by a vehicle owner.
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
The ABS and traction control light are always on. Sometimes the brakes kick back up on my foot and the brakes skip until I come to a stop.This doesn't always happen but I have to always be prepared. And there is always a squeaking sound when wheels are in motion. It was never inspected
NHTSA complaint #11527231 — an unverified report by a vehicle owner.
LANE DEPARTURE: BLIND SPOT DETECTION
I have a 2014 Chevrolet Impala 2014 Ltz with 75000 miles on it. About a week ago I got a notification saying "service side detection" I lost my side detection on the side mirrors. Now my lane departure camera stop working and now my part assist for the rear camera has also stopped working. What's the point of paying more for a vehicle to be safe if all of the safety features start to fail.
NHTSA complaint #11520713 — an unverified report by a vehicle owner.
LANE DEPARTURE: WARNING
I have a 2014 Chevrolet Impala 2014 Ltz with 75000 miles on it. About a week ago I got a notification saying "service side detection" I lost my side detection on the side mirrors. Now my lane departure camera stop working and now my part assist for the rear camera has also stopped working. What's the point of paying more for a vehicle to be safe if all of the safety features start to fail.
NHTSA complaint #11520713 — an unverified report by a vehicle owner.
BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
I have a 2014 Chevrolet Impala 2014 Ltz with 75000 miles on it. About a week ago I got a notification saying "service side detection" I lost my side detection on the side mirrors. Now my lane departure camera stop working and now my part assist for the rear camera has also stopped working. What's the point of paying more for a vehicle to be safe if all of the safety features start to fail.
NHTSA complaint #11520713 — an unverified report by a vehicle owner.
LANE DEPARTURE: BLIND SPOT DETECTION
My car has had a the side detection modules fail every 1 to 2 years since I've owned the car new in 2014. The dealership has repaired it for free every time now for at least 5 times. Now that the car is not under warranty they refuse to fix it for free. This is a problem with the design and engineering of the car and it is very costly to fix. The problem will continue to occur since the manufacturer refuses to find a permanent solution to the issue. It is related to the placement of the unit and it is affected by the environment and corrodes.
NHTSA complaint #11515681 — an unverified report by a vehicle owner.
LANE DEPARTURE: BLIND SPOT DETECTION
Side detection system failures. Repaired side detection systems 2 times ( 2017/2018 and again in 2020) both times GM reimbursed for repairs under technical bulletin. Repairs were supposed to be using “redesigned” parts to prevent issue from reoccurring. Side detection system requires service again in February 2023. That is 3 times this failure has occurred in 8 years of owning this car. I have been told not too drive this vehicle with this issue as more serious issues can happen - dashboard failure, engine issues, etc. which can cause serious issues while driving. Even though GM extended the warranty for this, it doesn’t seem fair that I have to continue to pay repairs for a defective system ….. especially when I cannot drive for safety reasons. If this were just cosmetic, not that bad an issue. But this is a safety concern.
NHTSA complaint #11510252 — an unverified report by a vehicle owner.
LANE DEPARTURE: BLIND SPOT DETECTION
passenger airbag lights stays on even when its no one in the seat, also the blind side warning does not work with the already know defective sensors. need fix to ensure my safety of me and my family
NHTSA complaint #11492329 — an unverified report by a vehicle owner.
LANE DEPARTURE: BLIND SPOT DETECTION
side detection module has falled... yes it is available for inspection... my wife got locked in the car on a 80 plus degree day and could not get out,doors would not open,trunk release would not open trunk so she could crawl there the back seat,sunroof would not open,power steering periodically feels like there is no power stearing, dash lights periodically shut off when driving.. Yes, morries forest lake chevrolet and cadilac.forest lake. mn... no it has not been inspected by anyone but the dealer...There were no warning lights untill 51,000 miles or 8 months ago
NHTSA complaint #11480922 — an unverified report by a vehicle owner.
LANE DEPARTURE: BLIND SPOT DETECTION
The message can on in the car "side detection system " when I cut the car off and got back in, it was gone off. Later that night I got back in the car to go somewhere and the car wouldn't start. And every time I try starting it want.
NHTSA complaint #11473067 — an unverified report by a vehicle owner.
LANE DEPARTURE: BLIND SPOT DETECTION
When I drive down the road my blind spot detection sensor goes off and lights up in the passenger mirror. It lights up if there is or is not a vehicle in my blind spot and has made me swerve back because I think there is someone or something in my blind spot. I have looked into this problem and it seems that there can be other issues that stem from this malfunction. I have owned the vehicle since 2019 where I purchased from a certified Chevrolet dealer and was not informed of this problem. This problem started to happen about 8 months ago and I reached out to where I purchased the venicle from with no response back from the salesperson I purchased thru. I don't want to continue to deal with this dealership and not get a return call from them. I have not had any other dealership look at this problem but I really need to find someone that can and will take care of this for me. I don't feel safe sometimes when changing lanes or letting my girlfriend us my vehicle to goto the store, or even take her child to school or sporting events he is involved in. I have done some searching on my own and seen that Chevrolet knows about this issue but I still have not received any information about this problem that has been going on for quite a bit of time.
NHTSA complaint #11471004 — an unverified report by a vehicle owner.
BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
Cross traffic sensors have failed at less than 80K miles but over the covered 6 year coverage. Renders the sensors inoperable and blocks other information the cluster.
NHTSA complaint #11464056 — an unverified report by a vehicle owner.
LANE DEPARTURE: BLIND SPOT DETECTION
Side detection module malfunction. Causing electrical issues and error codes. When happening Headlights Turn on and off without control. Huge safety problem when driving at night!
NHTSA complaint #11461300 — an unverified report by a vehicle owner.
LANE DEPARTURE: BLIND SPOT DETECTION
VEHICLE : 2014 CHEVROLET IMPALA VIN: [XXX] ON 04/08/2022 THE SIDE DETECTION FAILED WARNINGS APPEARED ON DASH WARNING SYSTEM. GENERAL MOTORS INITIATED THE WARRANTY REPAIR NOTICED ( [XXX] ). I FILED A COMPLAINT WITH GM ON 04/11/2022 ( [XXX] ). ON 04/14/2022, I WAS INFORMED BY GM ON THE PHONE, THAT I WAS NOT COVERED. THEIR WARRANTY ENDED O8/2021? THE VEHICLE ALSO MUST HAVE UNDER 80,000. MY VEHICLE HAS ONLY 55,638. I WAS NEVER CONTACTED BY GM OF THIS FAULT. I AM THE ORIGINAL OWNER. I HAVE READ THAT THE FAULT ISSUE CAN CAUSE FIRE TO THE VEHICLE. ALSO OTHER ELECTRICAL ISSUES AS UNABLE TO UNLOCK THE CAR DOORS. ( WHICH I AM EXPIERENCING ). I ALSO STARTED A COMPLAINT WITH THE BBB ( 17048359 ). I WILL TAKE TO MY GM DEALER ON 04/18/2022 FOR REPAIR AT MY COST. I THINK GM KNOWS OF THIS SAFETY PROBLEM AND LIABLE FOR THE COST. I HAVE BEEN TOLD GM HAS DESIGNED A NEW MODULE THAT IS WATER PROOF, THUS CORRECTING THE PROBLEM. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
NHTSA complaint #11461011 — an unverified report by a vehicle owner.
LANE DEPARTURE: BLIND SPOT DETECTION
Side Detection Modules failed due to water intrusion. Verified by Lynch Chevrolet Mukwonago Wi Service Dept. No warnings. Just system failed Chevy will not replace under previous service bulletin. Want me to pay for full replacement.
NHTSA complaint #11458853 — an unverified report by a vehicle owner.
LANE DEPARTURE: BLIND SPOT DETECTION
51,000 miles. System has failed three times. first two covered by Warranty. Not under warranty now. There are numerous complaints about this problem. It will now cost me up to two thousand to repair. car is at risk of fire,failure to start and other major electrical problems. Dealer wants $140 to diagnose, I am afraid to drive this car.
NHTSA complaint #11458355 — an unverified report by a vehicle owner.
LANE DEPARTURE: BLIND SPOT DETECTION
Started getting service side detection system warnings. Learned there has been a problem with this blind spot system. GM fixed it until Jan 2020 they say expired and my mileage was too high v problem just started last week of Feb 2022. 134k miles on it. Everything ran great but there are warnings from 2 years ago of dangerous repercussions from this defect. They won’t fix it and we can’t afford to have them fix it. I never got any notice of the problem from GM.
NHTSA complaint #11455900 — an unverified report by a vehicle owner.
LANE DEPARTURE: BLIND SPOT DETECTION
My blind spot light on my side mirror was flickering, and now it just stays on. I read online that the sensor in the bumper can overheat, causing a fire, but Chevrolet doesn't have a recall on it. I ended up shutting off the blind spot sensor option on my car. I utilize the sensors, especially on the highway when I travel. There hasn't been a warning light go on as of yet.
NHTSA complaint #11452858 — an unverified report by a vehicle owner.