FaultScore

FaultScore report

2014 Chevrolet Impala problems

Owners have filed 1,021 complaints about the 2014 Chevrolet Impala with NHTSA between 2013 and 2026. The largest single group is the electrical system. Across this model's run it ranks 11 of 24 worst.

C

FaultScore 58/100

Higher is worse. Measured against the other years of the Chevrolet Impala.

How this is worked out

The numbers

1,021

Complaints

31

Crashes reported

15

Fires reported

12

Injuries reported

64,000 mi

Median mileage at failure

Half of reported failures happened before this

25%

Failed under 36,000 miles

Inside a typical bumper-to-bumper warranty

What kind of bad

The letter says how bad. This says what kind — whether this year drew an unusual number of complaints, unusually dangerous ones, or failures that arrived unusually early.

Complaint volume 81 vs 50 Severity 29 vs 50 Early failure 43 vs 50
The dashed ring is 50 — the national norm. Further out is worse.
Complaint volume — 81
Against the median year of the Chevrolet Impala. 50 means typical for this model; 100 means roughly double.
Severity — 29
5.7% of these complaints involved a crash, fire, injury or death, against a national rate of 9.7%.
Early failure — 43
25% of failures with a mileage on record happened under 36,000 miles, against a national rate of 29%.

How 2014 compares with every other Chevrolet Impala

Click any bar to open that year's report.

Complaints filed with NHTSA, by model year. Bar colour is the FaultScore grade: A B C D F ungraded

What breaks on a 2014 Chevrolet Impala

Every complaint is filed against a part. Follow any row for the complaints about that part alone.

Electrical System 221 21.6%

1 crashes, 5 fires · median 66,000 mi

Steering 140 13.7%

5 crashes, 0 fires · median 68,500 mi

Median failure at 69,000 miles

Brakes 93 9.1%

6 crashes, 2 fires · median 52,500 mi

4 crashes, 1 fires · median 65,211 mi

2 crashes, 3 fires · median 58,000 mi

Median failure at 80,000 miles

Lights 45 4.4%

1 crashes, 2 fires · median 14,700 mi

Airbags 43 4.2%

9 crashes, 0 fires · median 64,000 mi

Median failure at 59,930 miles

Median failure at 54,500 miles

Median failure at 28,500 miles

Median failure at 70,000 miles

1 crashes, 1 fires · median 54,000 mi

Wheels 12 1.2%

1 crashes, 0 fires · median 66,537 mi

Suspension 12 1.2%

Median failure at 89,000 miles

Seats 8 0.8%

0 crashes, 1 fires · median 24,250 mi

Seat Belts 7 0.7%

1 crashes, 0 fires · median 53,357 mi

Equipment & Accessories 6 0.6%

Median failure at 2,950 miles

Doors, Latches & Locks 1 0.1%

Median failure at 40,000 miles

Tires 1 0.1%

Median failure at 33,000 miles

Exactly what failed

NHTSA files every complaint against a named sub-assembly, not just a system. This is the difference between knowing it was "the engine" and knowing which part of it — the list to hand a mechanic.

Blind Spot Detection 39 50.6%
Body 19 24.7%
Headlights 6 7.8%
Warning 3 3.9%
Rearview System Braking 3 3.9%
Warnings 3 3.9%
Warnings 2 2.6%
Wheel Speed Sensor/Tone Ring 2 2.6%

When it fails

Odometer readings owners gave when they filed. About half of all complaints include one.

Under 1,000 miles 41 5.5%
1,000 – 9,999 miles 45 6.0%
10,000 – 24,999 miles 56 7.5%
25,000 – 49,999 miles 129 17.3%
50,000 – 74,999 miles 197 26.4%
75,000 – 99,999 miles 138 18.5%
100,000 – 149,999 miles 114 15.3%
150,000+ miles 26 3.5%

When owners complained

A spike years after the car went on sale usually means a part wearing out on schedule across the whole fleet — the kind of pattern no single owner can see from inside their own car.

Aug 2013 peak 40 Aug 2026

NHTSA investigations into the 2014 Chevrolet Impala

An investigation is the step before a recall: the agency has seen enough complaints to look into a pattern itself. An open one means it thinks something may be wrong and nothing has been fixed yet.

AQ17002 Opened 16 Mar 2017 Closed 14 May 2020 STEERING:ELECTRIC POWER ASSIST SYSTEM

BiCal Chevrolet/Loss of Power Steering

NHTSA opened AQ17-002 to determine whether BiCal Chevrolet of Valley Stream, New York (BiCal) has complied with the requirements of the National Traffic and Motor Vehicle Safety Act, 49 U.S.C. Chapter 301 (Safety Act) and its implementing regulations. The Safety Act requires, among other things, that a manufacturer notify its dealers of defects related to motor vehicle safety and non-compliances with Federal Motor Vehicle Safety Standards and, in turn, that a dealer not sell a new vehicle subject to a recall unless the recall remedy has been performed (49 U.S.C. ?30120(i)).NHTSA issued an info...

PE14010 Opened 15 Apr 2014 Closed 21 Nov 2014 FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL

Active Safety System Malfunction

On April 15, 2014, the Office of Defects Investigations (ODI) opened Preliminary Evaluation PE14-010 based on two complaints alleging incidents of sudden/severe uncommanded braking resulting in rear impact collisions in model year (MY) 2014 Chevrolet Impala vehicles.ODI analyzed all complaints related to allegations of unwanted brake activations while driving that were provided by GM or submitted to ODI from consumers and has not identified any additional incidents involving sudden, extended (greater than 1 second) autonomous braking.The two crash complaints that were the basis of PE14-010 inv...

Recalls on the 2014 Chevrolet Impala

A complaint is one owner's allegation. A recall is the point at which the manufacturer or a regulator agreed the defect is real and dangerous enough to fix for free — however old the car is.

United States — NHTSA

15V465000

AIR BAGS

General Motors LLC (GM) is recalling certain model year 2014-2015 Chevrolet Impala vehicles manufactured April 15, 2013, to June 19, 2015, equipped with front vented-heated passenger seats. Accordingly, the Automatic Occupant Sensing (AOS) system may fail to suppress the front passenger air bag if a child seat is in the front passenger seat. These vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) No. 208, "Occupant Crash Protection."

Risk: If the front passenger air bag deploys with a child seat in the front passenger seat, it increases the risk of injury to the child.

15V202000

PARKING BRAKE

General Motors LLC (GM) is recalling certain model year 2014 Chevrolet Impala vehicles manufactured March 22, 2013, to May 22, 2014. In the affected vehicles, the electronic parking brake piston actuation arm may not fully retract causing the brake pads to stay partially engaged. Thus, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Systems (FMVSS) No. 135 "Light Vehicle Brake Systems."

Risk: Brake pads that remain partially engaged with the rotors may cause excessive brake heat that may result in a fire.

15V085000

PARKING BRAKE

General Motors LLC (GM) is recalling certain model year 2014 Chevrolet Impala vehicles manufactured November 15, 2012, to May 30, 2014. In the affected vehicles, the electronic parking brake piston actuation arm may not fully retract causing the brake pads to stay partially engaged. Thus, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Systems (FMVSS) No. 135 "Light Vehicle Brake Systems."

Risk: Brake pads that remain partially engaged with the rotors may cause excessive brake heat that may result in a fire.

14V614000

ELECTRICAL SYSTEM

General Motors LLC (GM) is recalling certain model year 2013-2014 Cadillac CTS, Escalade, Escalade ESV, Chevrolet Suburban, Tahoe, GMC Yukon, and Yukon XL, and 2014 Buick Enclave, Chevrolet Express, Impala, Silverado HD, Traverse, GMC Acadia, Savana, and Sierra HD vehicles. In the affected vehicles, the chassis electronic module may be internally contaminated, resulting in an electrical short.

Risk: If the module experiences an electrical short, the vehicle could stall, increasing the risk of a crash.

14V541000

PARKING BRAKE

General Motors LLC (GM) is recalling certain model year 2013-2015 Cadillac XTS vehicles manufactured February 14, 2012, to August 22, 2014, and 2014-2015 Chevrolet Impala vehicles manufactured November 5, 2012, to September 2, 2014. In the affected vehicles, the electronic parking brake piston actuation arm may not fully retract causing the brake pads to stay partially engaged.

Risk: Brake pads that remain partially engaged with the rotors may cause excessive brake heat that may result in a fire.

14V518000

AIR BAGS:FRONTAL:SENSOR/CONTROL MODULE-INACTIVE

General Motors LLC (GM) is recalling certain model year 2013-2014 Cadillac XTS vehicles manufactured April 11, 2013, to June 27, 2013, and 2014 Chevrolet Impala vehicles manufactured May 13, 2013, to November 5, 2013. The affected vehicles may have left the factory with the sensing and diagnostic module (SDM) set to "manufacturing mode."

Risk: In manufacturing mode, the vehicle's air bags will not deploy in the event of a crash, increasing the risk of occupant injury.

14V489000

STRUCTURE

General Motors LLC (GM) is recalling certain model year 2014-2015 Chevrolet Impala vehicles manufactured May 7, 2014, to July 28, 2014. In the event of an accident, the center storage console may not stay latched. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard No. 201, "Occupant Protection In Interior Impact."

Risk: The storage compartment door may not remain closed in the event of a crash, increasing the risk of occupant injury.

14V450000

STEERING:ELECTRIC POWER ASSIST SYSTEM

General Motors LLC (GM) is recalling certain model year 2014 Chevrolet Impala vehicles manufactured November 5, 2012, to December 20, 2013. Due to a poor electrical ground connection to the Power Steering Control Module (PSCM), the affected vehicles may have a loss of power steering assist during start up or while driving.

Risk: If power steering assist is lost, greater driver effort would be required to steer the vehicle at low speeds, increasing the risk of a crash.

Canada — Transport Canada

Canada runs its own recall programme, and its campaigns do not always mirror the American ones.

Recall 2019420 5,327 units in Canada

Other

Issue: This recall is for aftermarket replacement rear window glass produced by Vitro Automotriz. Certain rear window glass may not have been properly tempered. If the window breaks, the glass may separate into large pieces instead of very small ones. Note: This is a voluntary recall that is not being conducted under the requirements of the Motor Vehicle Safety Act. Safety Risk: Glass that breaks in to large pieces could create a risk of injury. Corrective Actions: The company will notify consumers by mail and instruct them to inspect the designation code marked on the rear window glass. Products affected by this recall have the designation “DOT 287” along with the lettering “VMR” (Replacement Market) and a date code that is before July 2019. This information is printed on the bottom corner of the glass. Consumers should contact Vitro's customer service at 1-412-995-6457 or argbacklites@vitro.com to arrange for replacement of the glass.

Recall 2015325 215 units in Canada

Airbag

Certain vehicles equipped with front vented-heated passenger seats may not comply with the requirements of Canada Motor Vehicle Safety Standard (CMVSS) 208 - Occupant Protection. The Automatic Occupant Sensing (AOS) system may contain a calibration-learning error that will cause the AOS system to fail to suppress the front passenger airbag when an infant seat is placed in the front passenger seat. The front-passenger airbag status light will indicate that the airbag is “on” when the passenger seat is not occupied or is occupied by an infant. Additionally, the front-passenger seat’s safety-belt warning light and chime may turn on when the passenger seat is not occupied and the seatbelt is not buckled. If, despite safety warnings and provincial regulations, a child was placed in a child car seat secured in the passenger front position, the active airbag could deploy in a crash causing potential injury. Correction: Dealers will correct the calibration-learning error by preconditioning the empty seat and resetting the seat zero-value in the ECU.

Recall 2015059 122 units in Canada

Brakes

Certain vehicles fail to comply with the requirements of Canada Motor Vehicle Safety Standard 135 - Brake Systems. The electronic parking brake may not fully release, which could cause the brakes to drag. In this condition, the parking brake indicator also may not illuminate even though the parking brake is engaged, contrary to the requirements of the standard. Brake drag could affect vehicle acceleration and cause undesired deceleration, excessive brake heat, and premature wear to some brake components. If the brake drag is significant or if the vehicle is operated for an extended period of time in this condition, there is a potential for the rear brakes to generate significant heat, smoke and sparks. Correction: Dealers will update the electronic parking brake software. Note: This recall involves vehicles that were previously repaired incorrectly under recall 2014-380 and therefore require re-inspection and/or repair.

Recall 2014514 1,977 units in Canada

Steering

Certain vehicles may experience an intermittent or lasting loss or reduction of power steering assist. If the power steering assist is lost or reduced, a message is displayed on the Driver Information Centre and a chime sounds to inform the driver. Steering control can be maintained, as the vehicle will revert to a manual steering mode, but will require greater driver effort particularly at low vehicle speeds. The sudden change in steering effort may increase the risk of a crash causing injury and/or property damage. Correction: Dealers will repair an electrical ground connection at the power steering control module and update software.

Recall 2014380 6,137 units in Canada

Brakes

Certain vehicles fail to comply with the requirements of Canada Motor Vehicle Safety Standard 135 - Brake Systems. The electronic parking brake may not fully release, which could cause the brakes to drag. In this condition, the parking brake indicator also may not illuminate even though the parking brake is engaged, contrary to the requirements of the standard. Brake drag could affect vehicle acceleration and cause undesired deceleration, excessive brake heat, and premature wear to some brake components. If the brake drag is significant or if the vehicle is operated for an extended period of time in this condition, there is a potential for the rear brakes to generate significant heat, smoke and sparks. Correction: Dealers will update the electronic parking brake software.

Recall 2014341 266 units in Canada

Other

Certain vehicles may not comply with the requirements of Canada Motor Vehicle Safety Standard 201 - Occupant Protection. The center console door may not remain closed in a rear impact, contrary to the requirements of the standard. This could increase the risk of injury in a crash. Correction: Dealers will replace the center console door latch.

Recall 2014054 21 units in Canada

Powertrain

Certain vehicles equipped with automatic transmissions may fail to conform to Canada Motor Vehicle Safety Standard (CMVSS) 102 - Transmission Control Functions and CMVSS 114 - Theft Protection and Rollaway Prevention. The shift cable adjuster may have been damaged at time of assembly and could disengage, causing the transmission to remain in a gear position different from the one indicated in the instrument panel. If the shift cable were to disengage while driving, upon stopping the vehicle, a driver could move the transmission range selector lever to the PARK position and remove the key, without the transmission being in PARK. If the parking brake is not set, the vehicle could roll, potentially resulting in a crash increasing the risk of injury and/or property damage. Correction: Dealers will inspect and install a revised adjuster and clip if necessary.

Recall 2013356 1,140 units in Canada

Lights And Instruments

On certain vehicles, the brake lamps could flash intermittently without the brake pedal being depressed. This would convey a confusing message to following road users who, in turn, may not react in a timely manner when the driver does apply the brakes. As such, this could result in a crash causing property damage and/or personal injury. Correction: Dealers will reprogram the Body Control Module. Note: This recall supersedes 2013-176.

Recalls cover specific build ranges, so check your own vehicle by VIN at nhtsa.gov/recalls or, in Canada, Transport Canada.

Complaints that involved harm

Reports where the owner recorded a crash, a fire, an injury or a death.

Shawnee, KS Crash 1 injured

AIR BAGS

I was in a car accident and the airbags did not deploy

NHTSA complaint #11666551 — an unverified report by a vehicle owner.

Shawnee, KS Crash 1 injured

ENGINE

I was in a car accident and the airbags did not deploy

NHTSA complaint #11666551 — an unverified report by a vehicle owner.

Shawnee, KS Crash 1 injured

SERVICE BRAKES

I was in a car accident and the airbags did not deploy

NHTSA complaint #11666551 — an unverified report by a vehicle owner.

Laurel, MT Crash 1 injured

AIR BAGS

Air bags did not deploy in an automotive collision.

NHTSA complaint #11514351 — an unverified report by a vehicle owner.

Bardstown, KY Fire

ELECTRICAL SYSTEM

Fire started behind glove box area and burned electrical wires, instrument panel, airbag, front windshield, hood, water and smoke damage.

NHTSA complaint #11420721 — an unverified report by a vehicle owner.

at 116,981 miles Shelby, NC Fire

ELECTRICAL SYSTEM

TL* THE CONTACT OWNED A 2014 CHEVROLET IMPALA. THE CONTACT STATED THAT THE VEHICLE WAS SERVICED AT CARTER CHEVROLET, INC. (200 W DIXON BLVD, SHELBY, NC 28152) FOR A STARTER REPLACEMENT. AFTER GETTING THE VEHICLE BACK FROM THE DEALER, THE CONTACT WAS DRIVING AT AN UNDISCLOSED SPEED, WHEN SHE DETECTED A BURNING ODOR AND SAW FIRE COMING FROM UNDER THE HOOD ON THE FRONT DRIVER'S SIDE. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE AND A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO THE DEALER. THE DEALER INFORMED THE CONTACT THAT THE FAILURE WAS NOT THEIR FAULT AND TO CONTACT HER INSURANCE COMPANY. THE VEHICLE WAS NOT YET DIAGNOSED AND WAS STILL AT THE DEALER. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 116,981.

NHTSA complaint #11407604 — an unverified report by a vehicle owner.

The most recent complaints

In the owners' own words, exactly as filed with NHTSA.

Fairdale, KY

POWER TRAIN

The contact owns a 2014 Chevrolet Impala. The contact stated that while driving at an undisclosed speed, the messages "Stabili-trak" and "Power Steering" displayed on the instrument panel, and the traction control warning light illuminated. Additionally, the transmission display switched from drive(D) to park(P) while driving, causing the vehicle to decelerate and stall. The rear-view camera also intermittently failed to function properly, displaying the message "Park Assist Not Available" while reversing. The contact pulled over, waited, and then restarted the vehicle. The contact stated that the wheel hub, camshaft sensor, and a cylinder had previously been replaced, but the failure persisted. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure. The failure mileage was unknown.

NHTSA complaint #11756703 — an unverified report by a vehicle owner.

Fairdale, KY

STEERING

The contact owns a 2014 Chevrolet Impala. The contact stated that while driving at an undisclosed speed, the messages "Stabili-trak" and "Power Steering" displayed on the instrument panel, and the traction control warning light illuminated. Additionally, the transmission display switched from drive(D) to park(P) while driving, causing the vehicle to decelerate and stall. The rear-view camera also intermittently failed to function properly, displaying the message "Park Assist Not Available" while reversing. The contact pulled over, waited, and then restarted the vehicle. The contact stated that the wheel hub, camshaft sensor, and a cylinder had previously been replaced, but the failure persisted. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure. The failure mileage was unknown.

NHTSA complaint #11756703 — an unverified report by a vehicle owner.

Moccasin, MT

STEERING

Power steering goes out while driving in towns or on hiways.frequently comes back on while parked for a few hours or days. Unpredictable while driving.dangerous.

NHTSA complaint #11754030 — an unverified report by a vehicle owner.

Clinton, MD

POWER TRAIN

The transmission went out while driving. Also the trunk leaks when it rains

NHTSA complaint #11736203 — an unverified report by a vehicle owner.

Clinton, MD

UNKNOWN OR OTHER

The transmission went out while driving. Also the trunk leaks when it rains

NHTSA complaint #11736203 — an unverified report by a vehicle owner.

Bakersfield, CA

UNKNOWN OR OTHER

Car can’t read transmission gears the stabilitrak service is on

NHTSA complaint #11718000 — an unverified report by a vehicle owner.

at 120,547 miles Wahiawa, HI

AIR BAGS

The contact owned a 2014 Chevrolet Impala. The contact stated that while driving at an undisclosed speed, the air bag warning light was intermittently illuminated. Additionally, the brake pads were partially dragging against the rotors while driving. The contact referenced NHTSA Campaign Numbers: 15V085000 (PARKING BRAKE) and 15V465000 (AIR BAGS); as a possible cause for the failures; however, the VIN was not included in the recalls. The dealer was not contacted. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 120,547.

NHTSA complaint #11715089 — an unverified report by a vehicle owner.

at 120,547 miles Wahiawa, HI

PARKING BRAKE

The contact owned a 2014 Chevrolet Impala. The contact stated that while driving at an undisclosed speed, the air bag warning light was intermittently illuminated. Additionally, the brake pads were partially dragging against the rotors while driving. The contact referenced NHTSA Campaign Numbers: 15V085000 (PARKING BRAKE) and 15V465000 (AIR BAGS); as a possible cause for the failures; however, the VIN was not included in the recalls. The dealer was not contacted. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 120,547.

NHTSA complaint #11715089 — an unverified report by a vehicle owner.

at 104,000 miles Cabot, AR

VISIBILITY

The contact owns a 2014 Chevrolet Impala. The contact stated that after closing the rear passenger’s side door, the rear glass panel shattered unexpectedly. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 104,000.

NHTSA complaint #11709037 — an unverified report by a vehicle owner.

at 48,000 miles Detroit, MI

EXTERIOR LIGHTING

The contact owns a 2014 Chevrolet Impala. The contact stated that water was entering the rear tail lamps, causing the amplifier and radio to fail to operate. The contact was concerned that the failure could cause an electrical fire. The vehicle was taken to an independent mechanic, who determined that the tail lamp gasket needed to be sealed. The vehicle was not repaired. The contact related the failure to Technical Service Bulletin: 14047 (Tail Lamp Gasket Seal); however, the vehicle was not covered under the TSB. The manufacturer was not made aware of the failure. The failure mileage was approximately 48,000.

NHTSA complaint #11704507 — an unverified report by a vehicle owner.

Milwaukee, WI

ELECTRICAL SYSTEM

I have a 2014 Impala limited I started having problems within 6 months after I bought the vehicle from Bergstrom Chevrolet in Wisconsin it was involving the ABS anti-lock stability track and traction control and the braking and steering we're all feeling and locking up while I was driving it presented and problems and endangering my life and the life of any passengers in the vehicle the brakes will lock up and there was no warning before I locked up no lights came on and it would pull to the left or pull to the right depending on which ABS was locking up and it was fixed one time at the dealership then it was fixed again at the dealership later maybe about another 3 to 6 months after and went up for the same thing again and the parts were replaced now I again have had nothing but problems with the braking system. Also the valve that controls the pressure in the fuel tank malfunctioned which caused the car to run irrraticaly it would start hard,stop running at all stops rough ideling and unable to pump gas into the car without the gas pump stopping continuously making the time that it would take to fill the gas tank 3 to 4 times longer than it did that was fixed and it is malfunctioning again. I'm on my fourth time of having my car anti-lock brake system failing on my car multiple systems including the electrical system failing. The dash lights would go off on. The exterior lights going off and on. The car has been off of the streets and unable to be driven many times. I have taken my car in to the Dealership from where I purchased it from. By the third time my car warranty had expired. Then everything was still not repaired all the systems were not ever working correctly. And now the repairs were needed to be paid in full by myself. The cost to me had just begun when it should have been resolved. In excess of $6,000 was what it would cost me the third time I had the Impala in for everything and now it's gone out again and I'm having to get this repaired.

NHTSA complaint #11699579 — an unverified report by a vehicle owner.

Milwaukee, WI

ENGINE

I have a 2014 Impala limited I started having problems within 6 months after I bought the vehicle from Bergstrom Chevrolet in Wisconsin it was involving the ABS anti-lock stability track and traction control and the braking and steering we're all feeling and locking up while I was driving it presented and problems and endangering my life and the life of any passengers in the vehicle the brakes will lock up and there was no warning before I locked up no lights came on and it would pull to the left or pull to the right depending on which ABS was locking up and it was fixed one time at the dealership then it was fixed again at the dealership later maybe about another 3 to 6 months after and went up for the same thing again and the parts were replaced now I again have had nothing but problems with the braking system. Also the valve that controls the pressure in the fuel tank malfunctioned which caused the car to run irrraticaly it would start hard,stop running at all stops rough ideling and unable to pump gas into the car without the gas pump stopping continuously making the time that it would take to fill the gas tank 3 to 4 times longer than it did that was fixed and it is malfunctioning again. I'm on my fourth time of having my car anti-lock brake system failing on my car multiple systems including the electrical system failing. The dash lights would go off on. The exterior lights going off and on. The car has been off of the streets and unable to be driven many times. I have taken my car in to the Dealership from where I purchased it from. By the third time my car warranty had expired. Then everything was still not repaired all the systems were not ever working correctly. And now the repairs were needed to be paid in full by myself. The cost to me had just begun when it should have been resolved. In excess of $6,000 was what it would cost me the third time I had the Impala in for everything and now it's gone out again and I'm having to get this repaired.

NHTSA complaint #11699579 — an unverified report by a vehicle owner.

Milwaukee, WI

SERVICE BRAKES

I have a 2014 Impala limited I started having problems within 6 months after I bought the vehicle from Bergstrom Chevrolet in Wisconsin it was involving the ABS anti-lock stability track and traction control and the braking and steering we're all feeling and locking up while I was driving it presented and problems and endangering my life and the life of any passengers in the vehicle the brakes will lock up and there was no warning before I locked up no lights came on and it would pull to the left or pull to the right depending on which ABS was locking up and it was fixed one time at the dealership then it was fixed again at the dealership later maybe about another 3 to 6 months after and went up for the same thing again and the parts were replaced now I again have had nothing but problems with the braking system. Also the valve that controls the pressure in the fuel tank malfunctioned which caused the car to run irrraticaly it would start hard,stop running at all stops rough ideling and unable to pump gas into the car without the gas pump stopping continuously making the time that it would take to fill the gas tank 3 to 4 times longer than it did that was fixed and it is malfunctioning again. I'm on my fourth time of having my car anti-lock brake system failing on my car multiple systems including the electrical system failing. The dash lights would go off on. The exterior lights going off and on. The car has been off of the streets and unable to be driven many times. I have taken my car in to the Dealership from where I purchased it from. By the third time my car warranty had expired. Then everything was still not repaired all the systems were not ever working correctly. And now the repairs were needed to be paid in full by myself. The cost to me had just begun when it should have been resolved. In excess of $6,000 was what it would cost me the third time I had the Impala in for everything and now it's gone out again and I'm having to get this repaired.

NHTSA complaint #11699579 — an unverified report by a vehicle owner.

at 75,000 miles Jacksonville, FL

VISIBILITY

The contact owns a 2014 Chevrolet Impala. The contact stated that while approaching the vehicle, it was discovered that the rear window had shattered. The contact stated that there was no impact on the glass to cause the rear glass to shatter. The cause of the failure was not yet determined, and the vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The contact stated that the same failure had previously occurred on the vehicle, and the glass was replaced, but the failure reoccurred. The local dealer was not contacted. The failure mileage was 75,000.

NHTSA complaint #11699246 — an unverified report by a vehicle owner.

at 125,000 miles Lincoln, RI

POWER TRAIN

The contact owns a 2014 Chevrolet Impala. The contact stated that while driving at an undisclosed speed, the check engine warning light and stabili-trak warning light were illuminated. An Independent mechanic was contacted. The vehicle was taken to an independent mechanic, where it was diagnosed, and determined that the transmission needed to be replaced. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 14V092000 (POWER TRAIN); however, the VIN was not included in the recall. The manufacturer was notified of the failure and informed the contact that the VIN was not included in the recall. The failure mileage was 125,000.

NHTSA complaint #11697392 — an unverified report by a vehicle owner.

Blue Island, IL

VEHICLE SPEED CONTROL

I previously owned a 2011 Buick Regal and now have a 2014 Chevy Impala. Both vehicles have had a Stabilitrack warning come up. Both vehicles experienced the same issue. The car seemed to jerk, lag in speed, cannot accelerate over 40mph. The Regal was diagnosed with an electrical/wiring issue. The Impala was diagnosed with a failed Transmission Control Module. We now have a 2016 Impala and the same issue and warning lights have appeared. That’s 3 vehicles we’ve owned from GMC with the exact same issue. This can’t be a coincidence and should be looked into. There are hundreds, if not thousands, of more consumers on forums experiencing the exact same issue. This should be recalled! Imagine the possibilities of danger this can cause when on the interstate and can’t accelerate over 40mph.

NHTSA complaint #11695515 — an unverified report by a vehicle owner.

Blue Island, IL

ELECTRICAL SYSTEM

I previously owned a 2011 Buick Regal and now have a 2014 Chevy Impala. Both vehicles have had a Stabilitrack warning come up. Both vehicles experienced the same issue. The car seemed to jerk, lag in speed, cannot accelerate over 40mph. The Regal was diagnosed with an electrical/wiring issue. The Impala was diagnosed with a failed Transmission Control Module. We now have a 2016 Impala and the same issue and warning lights have appeared. That’s 3 vehicles we’ve owned from GMC with the exact same issue. This can’t be a coincidence and should be looked into. There are hundreds, if not thousands, of more consumers on forums experiencing the exact same issue. This should be recalled! Imagine the possibilities of danger this can cause when on the interstate and can’t accelerate over 40mph.

NHTSA complaint #11695515 — an unverified report by a vehicle owner.

Richmond, VA

AIR BAGS

On 11/20/2024, the Chevrolet dealership diagnosed the problem as a short in the passenger presence sensor airbag module under the passenger seat. For more than a year, the airbag warning light has almost always been on. On just a few occasions in the past year or two, the airbag light has turned off, usually corresponding with a change in the humidity. I understand that there was a recall for this very same (moisture-related) airbag problem in other GM vehicles some years ago. I think we have the exact same problem here, and that my car should be included in the recall. Note well, this year there was an airbag recall covering a 2007 Nissan Versa, a much older car. It seems that airbag recalls can apply to cars 18 years old.

NHTSA complaint #11687566 — an unverified report by a vehicle owner.

Blairsville, GA

SERVICE BRAKES

See attached document for complaint.

NHTSA complaint #11684981 — an unverified report by a vehicle owner.

Shawnee, KS Crash 1 injured

AIR BAGS

I was in a car accident and the airbags did not deploy

NHTSA complaint #11666551 — an unverified report by a vehicle owner.

at 7,500 miles Chesapeake, VA

STEERING

The contact owns a 2014 Chevrolet Impala. The contact stated while driving at an undisclosed speed, the steering wheel failed to turn in the intended direction. Additionally, the message "Power Steering Failure" was displayed. The vehicle was taken to an independent mechanic, where it was diagnosed that electric power steering control module(PSCM) had failed and needed to be replaced. The vehicle was not repaired. An unknown dealer was made aware of the failure, but no assistance was provided. The contact related the failure to an unknown recall. The manufacturer was not made aware of the failure. The failure mileage was approximately 7,500.

NHTSA complaint #11666565 — an unverified report by a vehicle owner.

Shawnee, KS Crash 1 injured

ENGINE

I was in a car accident and the airbags did not deploy

NHTSA complaint #11666551 — an unverified report by a vehicle owner.

Shawnee, KS Crash 1 injured

SERVICE BRAKES

I was in a car accident and the airbags did not deploy

NHTSA complaint #11666551 — an unverified report by a vehicle owner.

Aurora, CO

STEERING

Very loud abnormal ticking sound coming from the vehicle, failed actuators. Resulting in hvac loss. Arecall issued in 2014 for stabilitrak /abs for bad grounds on 2014 Chevy Impalas. HOWEVER 2.5 and 3.6 L engines were not included, BUT NEED TO BE!!! the car will drive rough and eventually just cut off in the middle of traffic highway or residential. This is what it did on me, putting me in a very dangerous position with my 5 year old in the car. This issue is effecting thousands of the same vehicles and GM's failure to address this issue is leaving the owners of the affected vehicles driving unsafe vehicles. GM / Chevy needs to issue a recall on ALLL the 2014 Impalas. (which they will not confirm or deny). While I was driving 60mph on an interstate my car notification screen displayed "service stabilitrak"/ "engine power reduced"... then my car acceleration seemed to have died and car slowed all the way down to around 20 mph with the gas pedal diwn to the floor... a big semi truck was behind me and had to break and swerve around me while blowing his horn...I was nearly killed.

NHTSA complaint #11663770 — an unverified report by a vehicle owner.

Aurora, CO

ELECTRICAL SYSTEM

Very loud abnormal ticking sound coming from the vehicle, failed actuators. Resulting in hvac loss. Arecall issued in 2014 for stabilitrak /abs for bad grounds on 2014 Chevy Impalas. HOWEVER 2.5 and 3.6 L engines were not included, BUT NEED TO BE!!! the car will drive rough and eventually just cut off in the middle of traffic highway or residential. This is what it did on me, putting me in a very dangerous position with my 5 year old in the car. This issue is effecting thousands of the same vehicles and GM's failure to address this issue is leaving the owners of the affected vehicles driving unsafe vehicles. GM / Chevy needs to issue a recall on ALLL the 2014 Impalas. (which they will not confirm or deny). While I was driving 60mph on an interstate my car notification screen displayed "service stabilitrak"/ "engine power reduced"... then my car acceleration seemed to have died and car slowed all the way down to around 20 mph with the gas pedal diwn to the floor... a big semi truck was behind me and had to break and swerve around me while blowing his horn...I was nearly killed.

NHTSA complaint #11663770 — an unverified report by a vehicle owner.