32 of the
251 complaints about the 2021 Chevrolet Suburban are about the
fuel system — 13% of everything
reported for this model year.
Half of the failures with a mileage on record happened before
62,000 miles.
C
32
Complaints
0
Crashes
1
Fires
1
Injuries
Exactly what failed
Fuel/Propulsion System
2268.8%
Fuel System, Gasoline
618.8%
Control/Drive Module
39.4%
Fuel System, Diesel
13.1%
Fuel & Propulsion across every Chevrolet Suburban year
The contact owns a 2021 Chevrolet Suburban. The contact stated that while driving approximately 40 MPH, the vehicle failed to accelerate as needed. The contact was able to coast to the side of the road, and the vehicle was turned off. There were no warning lights illuminated. The vehicle was towed to the dealer and was diagnosed with fuel pump power control module failure. The vehicle was not repaired. The contact discovered a recall for the issue; NHTSA Campaign Number: 21V739000 (Fuel System, Gasoline); however, the VIN was not included. The manufacturer was informed of the failure and confirmed that the VIN was not included in NHTSA Campaign Number: 21V739000 (Fuel System, Gasoline). The manufacturer opened a case for the failure. The failure mileage was approximately 70,000.
NHTSA complaint #11755959 — an unverified report by a vehicle owner.
Fuel pulp module failed on highway. Was told there is not a recall on my VIN even tho online there is a recall and known issue for the part
NHTSA complaint #11755546 — an unverified report by a vehicle owner.
at 92,709 milesMechanicsville, VA
FUEL SYSTEM, DIESEL
The contact owns a 2021 Chevrolet Suburban. The contact stated that while driving on the highway, the vehicle experienced reduced engine power and failed to exceed 30 MPH. A message pertaining to the deceleration was displayed. The following Monday, the vehicle failed to exceed 35 MPH, and a friend followed the contact while driving to the dealer. The dealer recommended a fuel filter replacement. The contact declined the repair because the fuel filter life was at 47%; however, the dealer proceeded with the replacement. The contact provided the diagnostic trouble code to an independent mechanic, who informed the contact that the failure was associated with TSB Numbers: 20-NA-197 and 18-NA 361. The contact then advised the dealer of the TSBs, and the dealer determined that the fuel pump module and fuel tank module needed to be replaced. The vehicle was repaired. Additionally, the contact stated that the second-row passenger’s side seat belt buckle failed and was replaced under an extended warranty, although the part was previously replaced under a recall. The manufacturer was notified of the failures several times, but no assistance was provided. The failure mileage was approximately 92,709.
NHTSA complaint #11752994 — an unverified report by a vehicle owner.
Lebanon, VA
FUEL/PROPULSION SYSTEM
Pulled out in 4 lane traffic. Got almost to 55mph. Vehicle lost all power, slowed down and auto shifted to neutral, vehicle stopped and went to park. Vehicle would not start back nor transition to Neutral to remove from highways. 2021 suburban with just 35,000miles. Shut down a lane on a 55mph highway. Code P129F
NHTSA complaint #11752904 — an unverified report by a vehicle owner.
Perryville, AR
FUEL/PROPULSION SYSTEM
Vehicle stalled during routine driving. Code P129F. I was stranded in 95 degree weather with three small children. Please correct and advise ASAP. Had to be towed home. Vehicle inoperable.
NHTSA complaint #11741176 — an unverified report by a vehicle owner.
Puyallup, WA
FUEL/PROPULSION SYSTEM
My 2021 Chevrolet Suburban experienced a sudden no start condition which required the vehicle to be towed for repair. A diagnostic inspection determined that both the fuel pump and the fuel pump control module had failed. I paid out of pocket for the full repair, including replacement of both components. Several months later, GM issued a safety recall for the fuel pump control module on this vehicle. I submitted a reimbursement request to GM. GM agreed to reimburse only the control module , but refused to reimburse the fuel pump, even though the pump failure was directly caused by the defective module that is now under recall. Federal recall reimbursement guidelines require manufacturers to reimburse the full cost of the remedy for the defect. In this case, the defective module caused the fuel pump to fail, making the pump replacement part of the necessary remedy. GM’s refusal to reimburse the full repair cost leaves me paying for damage caused by the recalled component. I am requesting NHTSA’s assistance in reviewing GM’s refusal to reimburse the full repair cost associated with this recall related failure.
NHTSA complaint #11732284 — an unverified report by a vehicle owner.
at 35,000 milesHamilton, OH
FUEL SYSTEM, GASOLINE
The contact owns a 2021 Chevrolet Suburban. The contact stated that while driving 45 MPH, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended, and the vehicle decelerated unintendedly. Additionally, the vehicle failed to exceed 42 MPH. Later in the day, the gear shifter was shifted to reverse; however, the vehicle failed to reverse as intended. The vehicle was taken to the dealer, where it was diagnosed with transmission valve body failure. The contact was informed that the transmission valve body needed to be replaced. The vehicle was repaired. The contact stated that the vehicle was at the dealer from December 2024 until June 2025. The vehicle was picked up from the dealer. The contact stated that while driving at an undisclosed speed, the engine seized and failed to restart. The vehicle was towed back to the dealer, where the contact was informed that the fuel pump had failed, and the battery was drained. The contact was informed that the battery and the fuel pump needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure, and a case was filed. The failure mileage was approximately 35,000.
NHTSA complaint #11718829 — an unverified report by a vehicle owner.
Palm Coast, FL
FUEL/PROPULSION SYSTEM
My 2021 Chevrolet Suburban stalled while driving in late September 2025 and had to be towed to a dealership. The vehicle is subject to an active fuel pump power control module safety recall that has been in effect since 2021. The vehicle was brought in specifically for repair of this issue. The work was processed under warranty, and I was charged a deductible. After learning the repair was directly related to an active safety recall, I requested reimbursement of the deductible, as recall repairs should be completed at no cost. That reimbursement request was denied. I have since been informed that the recall repair was never “completed,” and the recall still shows open in the manufacturer’s system. I am now experiencing shuddering and symptoms consistent with a potential stall recurrence. The original stall occurred while I was transporting my children, including special needs children who require regular transportation to school and therapies. The vehicle failure left us stranded at night in an unsafe area. Due to the prior stall, the unresolved recall status, and the recurrence of symptoms, I do not feel the vehicle is safe to operate. Thank you for your attention to this matter, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11714437 — an unverified report by a vehicle owner.
Ilwaco, WA
FUEL/PROPULSION SYSTEM
The front of the fuel tank is hanging down and nearly dragging on the ground. This was with normal driving on a highway. No hitting bumps or aggressive off-road anything. We noticed when we heard a scraping noise going slowly over a slight incline in a driveway that it was hanging down.
NHTSA complaint #11713809 — an unverified report by a vehicle owner.
Parrish, FL
FUEL/PROPULSION SYSTEM
I have a 2021 Chevy Suburban with the L87 6.2L V8 engine. At 7k miles, we have lost propulsion, leaving the car undrivable. resulted in the dealer replacing all 16 lifters under a recognized bulletin. I never received extended 6yr 100k mile powertrain warranty as described in the bulletin. Since then, There have been 3 other issues with loss of propulsion, resulting in replacement of fuel pump modulator. belt pulley system, One of the incidents left us without power or control of our vehicle on the interstate, with no where to pull over or get out of the way of oncoming semi trucks. The last incident again left the vehicle undriveable at 84k miles, with the dealer currently reporting that it is a lifter and cam shaft issue. Resulting in a 10k bill. They state that it is not covered under the recall of these engines because it is the top of the engine versus the bottom. Clearly, the engine oil problem noted in the recall has contributed to these issues . and the crankshaft not syncing properly with the lifters.
NHTSA complaint #11704228 — an unverified report by a vehicle owner.
Tuscola, TXFire4 injured
FUEL/PROPULSION SYSTEM
The vehicle caught on fire in our garage The Vehicle had been parked outside than moved into the garage nothing smelled like smoke after it was parked other than the exhaust after I got out of my suburban I have a good idea what caused this but until its done being ispected I happened to look back and saw a flame in the Suburban coming from the center area of the dash on the right hand side of the divers seat I thought for sure it was gonna blow up the dogs were in the back of the garage behind the vehicle off to the side I started screaming and calling for help and had to go around the house to the front door to get my husband and him and one of my sons went out there why I called 911 and was with my other son whom has a disability and they told us to get out of the house and I could not get back to the garage we were on the other side of the house going to go out on the patio my other son and husband were in the garage trying to put it out and getting to the two dogs my son went through the smoke to reach the dogs were one ran out on her own and the young German shorthair was in shock and he had to carry the 2 year old out and put them in a safe place but my husband was still trying to put out the fire he hooked his pick up to the suburban to try to pull it out of the garage and it moved maybe a few inches he was stuffing wet towels on it also to try to stop it nothing worked the fire dept showed up and police after having to tear the inside of the front of the dash out our home owners insurance adjuster was out yesterday The Suburban has had multiple and thousands of dollars of mechanical issues even Gm putting a new engine in it after only a year in a half of owning it fluid got pushed up into the wiring after a service last year there was splater inside the dash glass after a new steering wheel was istalled and I asked the dealer if they could fix that and they said that they didn't go inside there the amount of detail that has led up to this is huge
NHTSA complaint #11702142 — an unverified report by a vehicle owner.
Belleville, KS
FUEL/PROPULSION SYSTEM
Engine light comes on and now flashes. The service traction control and esc comes on. The whole vehicle shakes when idling. Certified GM dealer hooked it up and it says misfiring cylinder 6. All spark plugs replaced, new GM coil, new spark plug wires. Nothing has fixed it yet.
NHTSA complaint #11685179 — an unverified report by a vehicle owner.
Asheville, NC
FUEL/PROPULSION SYSTEM
Driving vehicle on a highway at 55mph, tried to speed up, no propulsion. Fuel injector went bad.
NHTSA complaint #11684184 — an unverified report by a vehicle owner.
Potomac, MD
FUEL/PROPULSION SYSTEM
I was standing at a red light with my foot on the brake and the car went into neutral and stalled. I could not restart the vehicle and had to be towed to the dealership where there confirmed a fuel pump module failure. There were no precipitating factors or warnings. This is extremely dangerous. The car is only 4 years old and many people have reported the same incident online, which often recurs, even after replacing the fuel pump. The dealership has ordered the part however it is on backorder without any estimated ship time. For a vehicle I paid over $70K for, this is concerning and frustrating. There is a known recall for 2021 Suburbans for this exact issue.
NHTSA complaint #11683089 — an unverified report by a vehicle owner.
at 62,000 milesBrooksville, FL
FUEL SYSTEM, GASOLINE
The contact owns a 2021 Chevrolet Suburban. The contact stated that the check engine warning light was illuminated. The vehicle was taken to an independent mechanic, where the map sensor was replaced; however, the failure persisted. Additionally, the vehicle failed to start. The vehicle was towed to another mechanic, where it was diagnosed and determined that the fuel pump sensor module had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that the VIN was not included in a recall. The contact was referred to the NHTSA Hotline for assistance. The failure mileage was approximately 62,000.
NHTSA complaint #11675698 — an unverified report by a vehicle owner.
Stockbridge, GA
FUEL/PROPULSION SYSTEM
What component or system failed or malfunctioned, and is it available for inspection upon request? Fuel pump How was your safety or the safety of others put at risk? Yes, vehicle stopped unexpectedly and and wasn’t accelerating Has the problem been reproduced or confirmed by a dealer or independent service center?no Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? No Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear?no
NHTSA complaint #11669413 — an unverified report by a vehicle owner.
Tampa, FL
FUEL/PROPULSION SYSTEM
Car would not start. towed into dealer for repair. This is the second time this has occurred, a well-known issue with GM trucks. on both occasions was a defective part, Fuel pump power control module.
NHTSA complaint #11657078 — an unverified report by a vehicle owner.
The contact owns a 2021 Chevrolet Suburban. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to the dealer where it was diagnosed with fuel pump power control module failure. The contact was informed that the fuel pump power control module needed to be replaced. The vehicle was not repaired. The contact was informed that the parts to repair the vehicle had been ordered. The manufacturer was not made aware of the failure. The failure mileage was approximately 54,000.
NHTSA complaint #11644657 — an unverified report by a vehicle owner.
Corona, CA
FUEL/PROPULSION SYSTEM
Hi, my name is [XXX] . I have two major issues with my 2021 Chevrolet Suburban: The value body failed for the 2021 Suburban in December, causing engine power reduction and the engine transmission was not shifting properly. This was covered by my extended warranty, which I paid $2500 extra for at the time of purchase. Also, this VIN is for a Chevy Suburban Duramax Diesel. The Emissions Control Module ( ECM ) light has come on several times, starting from about 20K miles to now 61K miles. I noticed the ECM light comes on at about a 8K mile interval. I take it into the dealership and they have told me this is due to a software issue and then they reset the light. This has happened on at least 4 occasions since about 20K miles. However, now at 61K miles, they are telling me that the exhaust system has a leak and it may not be a covered repair under even my extended warranty. Basically, General Motors has kicked the can down the road on the ECM issue until it is no longer under warranty, and now they want me to pay for this expensive repair. This is wrong, I hope you can protect me and other Duramax owners from GM's unscrupulous business practices. You can reach me at [XXX] for more details. Thank you, I am considering legal action against GM for this issue. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11636720 — an unverified report by a vehicle owner.
Gretna, LA
FUEL/PROPULSION SYSTEM
The fuel tank strap bolts became loose and fell out, causing the fuel tank to drop. The vehicle has the original fuel tank and to our understanding, it has never been removed. We purchased the vehicle new and are the only owners.
NHTSA complaint #11633161 — an unverified report by a vehicle owner.
Atlanta, GA
FUEL/PROPULSION SYSTEM
The fuel pump power control module (p129F, I believe) failed. I was in the carpool line when the engine sputtered then turned off, and would not turn back on. The engine light also came on. I had to walk my children the rest of the way, then got a tow truck. There were no dash light or other indications of a problem ahead of time. My local GM dealership was not able to get to me for multiple days, so I towed the vehicle to an independent mechanic. The mechanic informed me that there was already a recall on this part (Recall number N212332040). I paid for the repair, and when I contacted GM, was told that my VIN was not included in this recall. I would like my VIN added to the recall and other VINs with this same part that were not originally included in the recall.
NHTSA complaint #11625005 — an unverified report by a vehicle owner.
at 90,000 milesPort Charlotte, FL
FUEL SYSTEM, GASOLINE
The contact owns a 2021 Chevrolet Suburban. The contact stated while driving 55 MPH, the vehicle shut off unexpectedly and failed to restart. The transmission was in park(P) and failed to shift to neutral(N). The contact stated that several unknown warning lights were illuminated. The contact stated that the failure was related to NHTSA Campaign Number: 21V739000 (Fuel System, Gasoline). The vehicle was towed to an independent mechanic, who determined that the failure was due to the fuel pump module. The vehicle was towed to the local dealer, where it was diagnosed that the failure was due to the module and a battery replacement was needed. The dealer jumpstarted the vehicle. The vehicle was repaired. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 90,000.
NHTSA complaint #11617185 — an unverified report by a vehicle owner.
Geismar, LA
FUEL/PROPULSION SYSTEM
Started car, noticed check engine light on and rough idle. Car barely would go in reverse to exit parking spot, so I attempted to pull back in. Car would not move forward. Able to switch to neutral and push back into spot. Could have been a very dangerous situation if it had occurred while driving or with my children in tow. Car would not restart at that point. Failed fuel pump @ 50,000 miles.
NHTSA complaint #11596290 — an unverified report by a vehicle owner.
at 46,000 milesScotts Mills, OR
FUEL SYSTEM, GASOLINE
The contact owns a 2021 Chevrolet Suburban. The contact stated while driving 5 MPH up the driveway, the vehicle lost motive power. The check engine warning light was illuminated. The contact was able to restart the vehicle; however, while the vehicle was idling, the engine shut off upon depressing the accelerator pedal. The vehicle was towed to the dealer, where it was determined that the fuel pump power control module had failed and needed to be replaced; however, the part was on a national backorder. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 21V739000 (Fuel System, Gasoline). The manufacturer was notified of the failure and informed the contact that the vehicle could not be repaired under the recall because the VIN was not included. The failure mileage was approximately 46,000.
NHTSA complaint #11569245 — an unverified report by a vehicle owner.
at 90,000 milesOxford, FL
FUEL SYSTEM, GASOLINE
The contact owns a 2021 Chevrolet Suburban. The contact stated while driving 45-55 MPH, the vehicle lost motive power inadvertently. There was no warning light illuminated. The contact was able to veer to the side of the road. The vehicle failed to restart and was towed to the dealer, where it was diagnosed that the fuel pump power control module had failed and needed to be replaced. Additionally, the dealer informed the contact that the battery needed to be replaced. The contact related the failure to NHTSA Campaign Number: 21V739000 (Fuel System, Gasoline) however, the dealer informed the contact that the VIN was not included. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 90,000.
NHTSA complaint #11561170 — an unverified report by a vehicle owner.
Cape Coral, AR
FUEL/PROPULSION SYSTEM
Vehicle stalled while driving in center lane on I-4 in Orlando in traffic. There were no warnings prior to the vehicle stalling. When trying to restart it, the low fuel warning appeared along with the check engine light. I was unable to restart the vehicle leaving us stranded in the middle lane of I-4 in heavy traffic. FL Road Rangers arrived to offer aid and had to manually place the vehicle in Neutral under the vehicle at the transmission. Vehicle was then pushed off the highway onto the shoulder. Vehicle was towed to Starling Chevrolet which was the closest Chevrolet dealer from the incident. Starling's Service Department had to replace the battery in order to run a diagnostic. Once the battery was replace, the diagnostic indicated that the issue is with the Fuel Pump Power Control Module Part No. 13544060 / 13554821. This part is on back order with no known availability time provided. Vehicle is still sitting at Starling Chevrolet. Although my vehicle does not show any open recalls, I found that the fuel pump power control module for the 2021 Chevrolet Suburban is part of a known Product Safety Recall N212332040 Stall While Driving.
NHTSA complaint #11557595 — an unverified report by a vehicle owner.
Green Cove Springs, FL
FUEL/PROPULSION SYSTEM
The fuel pump power control module caused the fuel pump to fail and resulted in unexpected engine stall. The issue cause me and my 4 children to be stuck in the middle of the road waiting for a tow truck for over 3 hours. The vehicle could only be put in neutral while the car was on. Since I couldn’t start my car I could not put it in neutral to move the vehicle out of 2 way traffic. We want the issue confirmed by the dealership but the police who aided me and my children inspected the vehicle and recommend getting the fuel pump look at. No warnings were displayed.
NHTSA complaint #11553902 — an unverified report by a vehicle owner.
Virginia Beach, VA
FUEL/PROPULSION SYSTEM
Fuel pump incident identified in recall N212332040. NHTSA says our 2021 Suburban was not involved in the recall. But the incident happened 3 separate times. Our dealer made the repair under warranty.
NHTSA complaint #11551875 — an unverified report by a vehicle owner.
Melbourne, FL
FUEL/PROPULSION SYSTEM
While driving on the I-4 interstate on Saturday August 5, 2023 - my 2021 Cheverolet Surburban stalled as if it had no fuel (had 3/4 of a tank). I was barely able to get over to the shoulder across three lanes of traffic on an overpass before it completely shut off! The Surburban would not start - when pressing the start button the ignition clicked for an extended period of time. We used On Star to contact GM/Chevy roadside support. They ran a remote diagnostic stating an issue with the Fuel Management System. I was told that this is a common problem with the fuel pump failure. I see there are open recalls for many other GM vehicles but not for my VIN currently. My Surburban has 40,669 miles. We waited over 3 hours for the tow truck that was dispatched by GM/Chevy. We were not in a safe location. Turns out my Surburban cannot be placed in neutral without the vehicle being started, which means it had to be dragged on and off the tow bed. I had to pay $450 to have it towed to my my home town dealer as we were 90 miles from home. We were originally going to tow it to a local dealer when the Surburban stalled but they told me not to as they are backed up and could even look at it for 9 days. I am now waiting on word from my dealer. Clearly the recall needs to be expanded based upon what we are finding online and from what everyone is telling us locally.
NHTSA complaint #11536915 — an unverified report by a vehicle owner.
The contact owns a 2021 Chevrolet Suburban. The contact stated while driving 15 MPH, the vehicle lost motive power and stalled without warning. The contact was unable to restart the vehicle. The vehicle was towed to the dealer, and the dealer stated that the fuel control module needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and stated that the part to repair the vehicle was not available. The failure mileage was 30,000. The VIN was not available.
NHTSA complaint #11511587 — an unverified report by a vehicle owner.