13 of the
403 complaints about the 2013 Chrysler 300 are about the
steering — 3% of everything
reported for this model year.
Half of the failures with a mileage on record happened before
70,000 miles.
IN MARCH 2019 I TOOK MY CAR TO THE DEALERSHIP BECAUSE A CHROMED SECTION ON THE STEERING WHEEL WAS PEELING BACK AND HAD CAUSED ME TO CUT MY THUMB ON IT. THEY LOOKED AT THE CAR AND THEY ALSO CALLED ON MY EXTENDED WARRANTY AND WAS TOLD IT WOULD NOT BE COVERED BECAUSE IT WAS COSMETIC IN NATURE. I TRIED WORKING DIRECTLY WITH THE WARRANTY (ZURICH) PERSONNEL AND THEY SEEMED AT FIRST AS THOUGH THEY WOULD TRY TO ASSIST AND THEN DECIDED NOT TO. I DID NOT PURSUE IT ANY FURTHER SINCE. ABOUT A MONTH AGO I WAS DRIVING THE VEHICLE AND MY RIGHT HAND THUMB RAN ACROSS ANOTHER SECTION OF THE STEERING WHEEL AND IT PUT A CONSIDERABLE CUT IN MY THUMB. I HAVE A PHOTO OF THAT AS WELL AS THE PIECE THAT BROKE OFF IN MY THUMB. THIS PROBLEM IS NOT COSMETIC IN NATURE BUT REALLY IS A SAFETY ISSUE. I AM NOT SURE IF THIS IS WHAT IS CAUSING THE PROBLEM BUT THE STEERING WHEEL HAS THE HEATED FEATURE AND I USE IT ALL THE TIME IN THE WINTER. IT DOES SEEM TO GET VERY WARM FROM THE HEAT AND I AM NOT SURE IF THAT COULD BE CONTRIBUTING TO THE PROBLEM. I AM VERY UPSET ABOUT THE FACT THAT THIS PROBLEM IS SOMETHING THAT WILL CONTINUE TO GET WORSE OVER TIME AS THE CHROME PLATING CONTINUES TO PEEL AWAY. THE PROBLEM DOES NOT EXIST FROM NEGLECTFUL USE, IS VERY REAL, AND AGAIN SHOULD BE LOOKED AT FROM A SAFETY STANDPOINT. WHEN I WAS DRIVING THE LAST TIME IT HAPPENED, IT CAUSED A QUICK REACTION TO LOOK DOWN AT MY THUMB TO SEE WHAT HAPPENED AND CERTAINLY DISTRACTED MY DRIVING THAT SUDDENLY. I WOULD APPRECIATE THIS BEING LOOKED INTO FOR ME AS WELL ANY OTHER DRIVER THAT MAY HAVE HAD SIMILAR PROBLEMS.
NHTSA complaint #11329271 — an unverified report by a vehicle owner.
at 125,000 milesHazlehurst, MS
STEERING
WIERD TYPE VIBRATION WHEN TURNING THE WHEEL WHEN CAR IS STATIONARY. FLUID LEAKING FROM WHEN CAR IS PARKED OIL OR TRANSMISSION FLUID. WAS A RECALL AT SOME POINT ON THE PLASTIC OIL PLUGS.
NHTSA complaint #11289045 — an unverified report by a vehicle owner.
at 120,000 milesYeadon, PA
STEERING
TL* THE CONTACT OWNS A 2013 CHRYSLER 300. WHEN THE VEHICLE WAS STARTED, THE STEERING LOST POWER AND THE POWER STEERING MALFUNCTION INDICATOR ILLUMINATED. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THERE WAS NO RECALL. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 120,000.
NHTSA complaint #11266853 — an unverified report by a vehicle owner.
at 115,273 milesWeslaco, TX
STEERING
THE CAR JUST STARTED LIKE IN THE VIDEO I SENT, WAS GOING TO PICK UP MY DAUGHTER'S FROM SCHOOL WAS NOT ABLE TO CUS IT DIDN'T WANNA WORK RIGHT SO GOT THE ALTERNATOR REPAIRED, AND TOOK IT TO AUTOZONE AND GOT THE BATTERY AND ALTERNATOR TESTED BOTH PASSED SO THEY WERE GOOD AND IT DID NOT RESOLVE THE ISSUE BOUGHT A REFURBISHED PCM AND ALSO DID NOT RESOLVE.MY PROBLEM SO I WAS TOLD THAT IT'S THE TIPM CAR HAS BEEN PARKED SINCE IT STARTED
NHTSA complaint #11256208 — an unverified report by a vehicle owner.
at 116,000 milesBaton Rouge, LA
STEERING
ELECTRIC POWER STEERING SYSTEM ISN'T WORKING ON MY CAR CALL CUSTOMER SERVICE TODAY FOR HELP SHE SAID THERE WAS NOTHING SHE COULD DO BUT IT'S SHOWS A RECALL FOR THISBE ISSUE ON THE WEBSITE .
NHTSA complaint #11191935 — an unverified report by a vehicle owner.
Hattiesburg, MS
STEERING
TL* THE CONTACT OWNS A 2013 CHRYSLER 300. WHILE DRIVING 40 MPH AND ATTEMPTING TO MAKE A LEFT TURN, THE STEERING WHEEL BECAME VERY DIFFICULT TO MANEUVER. THE DEALER (PINE BELT CHRYSLER DODGE JEEP RAM, 401 BROADWAY DR., HATTIESBURG MS) WAS CONTACTED AND STATED THAT THERE WERE NO OPEN RECALLS ON THE VEHICLE. THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED AND REFERRED THE CONTACT TO NHTSA. THE FAILURE MILEAGE WAS NOT AVAILABLE.
NHTSA complaint #11102145 — an unverified report by a vehicle owner.
Syracuse, NY
STEERING
TL* THE CONTACT OWNS A 2013 CHRYSLER 300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V435000 (STEERING); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (LOWERY BROS. CHRYSLER JEEP, INC, 647 W GENESEE ST, SYRACUSE, NY 13204 (315) 472-7844) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
NHTSA complaint #11048205 — an unverified report by a vehicle owner.
at 68,000 milesWashington DC, DC
STEERING
I WAS STOP AT THE GAS STATION AWAITING IN LINE AND THE SAFE BATTERY MODE LIGHT CAME ON AND THE CAR HAISITED AND SEVERAL WARNINGS LIGHT CAME ON IT BLINKED ORANGE ON THE DASH. I WAS GIVEN A JUMPSTART AND IT DIDN'T START I JUMPSTARTED THE CAR AGAIN AND IT STARTED. I START TO DRIVE MY CAR AND COULDN'T CONTROL THE STEERING WHEEL IT SHAKED VERY HARD AND MY CAR WAS STALLING THE SAFE BATTERY MODE LIGHT ABS BRAKE LIGHT BRAKE FAUILARE WARNING LIGHTS CAME ON A FEW OTHER LIGHTS CAN ON THE DASH WAS FLICKERING THE CAR WAS JERKING AND MAKING SOUNDS AND VERY HARD TO CONTROLL I STOP THE CAR AND GOT IT INTO PARK I COULD FEEL THE EXTREME HEAT OFF THE CAR. WHEN TRYING TO STOP THE CAR I ONLY DROVE A FEW FEET AND TURN RIGHT . I HAVE CONTACT CHRYSLER SEVERAL TIMES WITH ONLY TO BE TOLD JUST GET YOU CAR REPAIRS SAVE RECEIPTS AND WE WILL REFUND THE REPAIRS AND YOU SUBMIT YOUR RECEIPT
NHTSA complaint #11030008 — an unverified report by a vehicle owner.
North LAS Vegas, NVCrash1 injured
STEERING
TL* THE CONTACT'S FATHER OWNS A 2013 CHRYSLER 300. THE CONTACT STATED THAT WHILE HER FATHER WAS DRIVING, HE HEARD A LOUD NOISE BUT COULD NOT DETERMINE THE LOCATION WHEN SUDDENLY THE VEHICLE ACCELERATED WITHOUT WARNING. THE CONTACT'S FATHER THEN DEPRESSED THE BRAKE PEDAL BUT THE VEHICLE FAILED TO STOP. THE CONTACT ALSO STATED THAT THE STEERING WHEEL LOCKED AND THE SEAT BELTS FAILED TO RETRACT. AS A RESULT, THE CONTACT'S FATHER COULD NOT GAIN CONTROL OF THE VEHICLE AND CRASHED INTO THREE OTHER PARKED VEHICLE'S. NO WARNING LIGHTS ILLUMINATED. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT'S MOTHER WAS ON THE PASSENGER SIDE AND SUSTAINED INJURY TO HER LEGS AND THE CHEST. MEDICAL ATTENTION WAS REQUIRED. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC BUT THE FAILURE COULD NOT BE DUPLICATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT STATED THAT THE FRONT END WAS DAMAGED. THE CONTACT STATED THAT SHE RECEIVED A RECALL NOTIFICATION LETTER OF NHTSA CAMPAIGN NUMBER: 16V240000 (POWER TRAIN). A LOCAL DEALER WAS NOT NOTIFIED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNAVAILABLE. ...UPDATED 08/07/17 *BF *CN
NHTSA complaint #11005116 — an unverified report by a vehicle owner.
at 72,000 milesTucson, AZ
STEERING
I HAVE A 2013 CHRYSLER 300S. WHILE DRIVING AT A SPEED AROUND 45 MPH IN CITY DRIVING, CAR STALLED IN THE MIDDLE OF AN INTERSECTION WHILE TURNING LEFT AT FRONT OF ONCOMING TRAFFIC. SECONDS LATER THE CAR SHUT OFF COMPLETELY LEAVING ME WITH NO OR LITTLE CONTROL OVER STEERING. THE RADIO TURNED OFF, LIGHTS IN CAR STARTED FLASHING ON AND OFF, SCREENS ON THE DASH TURNED WHITE, AND ALL ERROR LIGHTS ON DASH TURNED ON. BURNING ELECTRICAL/RUBBER SMELL FILLED THE CAR. ALL ISSUES IDENTICAL TO THE NHTSA CAMPAIGN NUMBER: 14V634000. I CHECKED MY VIN TO SEE IF MY CAR WOULD BE COVERED BUT IT WAS NOT INCLUDED IN THE RECALL. UPON FURTHER RESEARCH THERE HAS BEEN NUMEROUS COMPLAINTS ON EXACT MODELS OF MY CAR THAT WERE ALSO NOT COVERED. I AM VERY THANKFUL MY CAR WAS ABLE TO GET OUT OF THE WAY OF ONCOMING TRAFFIC BEFORE ANOTHER VEHICLE HIT US BECAUSE MY KIDS OR MYSELF PROBABLY WOULD HAVE BEEN SERIOUSLY INJURED OR EVEN WORST, KILLED. ONCE CAR CAME TO A COMPLETE STOP, I TRIED RESTARTING THE VEHICLE. THE CAR WOULD TRY TO START BUT THE ENGINE WOULD NOT EVEN BE ABLE TO TURN OVER. ALL LIGHTS AND SWITCHES INSIDE THE CAR WERE NOT WORKING PROPERLY. LIGHTS TURNING ON AND OFF, HEATER WAS BLOWING WHEN WE HAD IT SET TO AC, PUSHING ON THE BREAK WOULD TURN OFF ALL LIGHTS IN THE CAR, ETC. I HOPE WITH ALL THE MULTIPLE COMPLAINT, AND POTENTIAL TO CAUSE SERIOUS INJURY, THEY WILL CONSIDER RECALLING THE ADDITIONAL MODELS OF ALTERNATORS THEY ARE CLEARLY HAVING THE SAME DEFECTS.
NHTSA complaint #10967828 — an unverified report by a vehicle owner.
at 29,000 milesSuitland, MD
STEERING
TL* THE CONTACT OWNS A 2013 CHRYSLER 300. THE CONTACT STATED THE POWER STEERING SEIZED. THE FAILURE RECURRED TWICE. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE TECHNICIAN DIAGNOSED THAT THE FUSE FOR THE POWER STEERING NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED BUT THE FAILURE PERSISTED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 29,000. UPDATED 12/18/14*CN UPDATED 9/25/15
NHTSA complaint #10654538 — an unverified report by a vehicle owner.
at 13,000 milesColumbia, SC
STEERING
WAS DRIVING CAR ABOUT 25MPH AND THE POWER STEERING SHUT OFF. I THOUGHT THE CAR HAD SHUT OFF. THE WHEEL WAS ALMOST IMPOSSIBLE TO STEER PULLED UP TO STOP SIGH TO CHECK IF CAR WAS STILL RUNNING. IT WAS WHEN I PULLED AWAY THE POWER STEERING WAS WORKING AGAIN. A FEW DAYS LATER MY WIFE WAS DRIVING ABOUT 40MPH AND IT HAPPENED TO HER. SHE WAS GOING AROUND A CORNER, LUCKILY THERE WAS NO ONCOMING TRAFFIC AS SHE HAD TO SWING INTO OTHER LANE AND APPLY BRAKES. VERY VERY SCARED. WE HAD THE CAR TOWED TO THE DEALERSHIP. WHERE IT IS STILL. THEY CAN SEE VIA THERE COMPUTER THAT IT HAPPENED, BUT CAN'T FIX IT. I TALKED TO CHRYSLER CUSTOMER SERVICE AND THEY SAID BASICALLY SINCE THEY CAN'T FIND THE ISSUE THERE ISN'T ONE. EVEN THOUGH THEY CAN SEE THAT IT HAPPENED. WAS TOLD TO REFER TO MY WHITE AND BLUE BOOK THAT CAME WITH THE CAR. I ASKED WHAT HAPPENS IF I KILL SOMEBODY BECAUSE OF THIS ISSUE. AGAIN REFER TO YOUR BOOK.
NHTSA complaint #10653014 — an unverified report by a vehicle owner.
at 1,500 milesPlantation, FL
STEERING
UNDERNEATH THE VEHICLE, ON THE SUSPENSION PARTS THERE IS TONS OF RUST! THE METAL IS BEGINNING TO COME APART AROUND THE CONTROL ARM BUSHINGS!! SOMEONE TOLD ME ABOUT THIS ISSUE, AND HAD ME LOOK, AND MY CAR IS COMPLETELY WORSE THEN HIS!!!!!! THIS ISSUE NEEDS TO BE RESOLVED, A COMPLAINT HAS BEEN FILED, WHERE SOMEONE HIT THE WALL DUE TO THIS ISSUE!!!!! DON'T LET PEOPLE DIE!!! MAKE CHRYSLER FIX THIS MESS! THIS ISN'T A CAR RADIO NOT WORKING, OR THE INTERIOR FALLING APART... THIS IS A LIFE OR DEATH ISSUE!
NHTSA complaint #10555252 — an unverified report by a vehicle owner.