12 of the
2,354 complaints about the 2017 Chrysler Pacifica are about the
airbag system — 1% of everything
reported for this model year.
Half of the failures with a mileage on record happened before
27,500 miles.
The contact owned a 2017 Chrysler Pacifica. The contact stated that while the contact's husband was driving at an undisclosed speed, the contact's vehicle was involved in a crash. The contact stated that a nearby vehicle drove in front of the contact's vehicle and then suddenly applied the brakes. In addition, the contact vehicle rear-ended another vehicle. The contact stated that the rear passenger seat belt did not restrain. The contact stated that the waist strap did not restrain. The contact's son, who was seated in the rear passenger seat, was thrown forward. The contact's son did not receive medical attention; however sustained injuries to his neck, back, and right and left shoulders. In addition, the contact's son sustained severe pain in his lap area. The contact, who was seated in the front passenger's seat, later went to the local medical center. The contact sustained severe pain and bruises to both legs from the air bag deployment. The contact stated that the ongoing pain was so severe. The vehicle was taken to a local tow yard. The vehicle was condemned as a total loss. A Police report was filed. In addition, the contact referenced an unknown seat belt recall that was initiated a while ago. The dealer was contacted; however, the contact was informed at that time that the contact's VIN was not associated with the unknown recall. The manufacturer was not made aware of the failure. The failure mileage was approximately 165,000.
NHTSA complaint #11703914 — an unverified report by a vehicle owner.
Plano, TX
AIR BAGS
Problem 1. Service airbag light. We bought our brand new 2017 Pacifica the summer of 2017. Within a month, we took the van in to the dealership due to the service airbag light. They told us they couldn’t replicate the issue so they couldn’t fix the issue. The van has been having the same issue for the past 7 years, the service airbag light randomly popped on especially in the summer/winter when hitting a bumper or making a sharp turn. We took the van in numerous times but they couldn’t detect any issue or read any code due to it. Recently months, it has happened a lot more often, finally we are notified the issue was due to the faulty occupant restrain module which could cause the airbag not to deployed during an accident or to deploy during a normal driving. Problem 2. U0001 Can bus issue. The check engine light would randomly be on and gives a U0001 code. Sometimes it would affect the drivability of the car. The car stalled on us at a red light. The car couldn’t accelerate after pressing the brake and made loud noise when press the gas at a very busy traffic situation. The car’s rpm got stuck when driving. The mentioned above randomly happened numerous times in the past but more often during recently years. If you research on the website called Pacifica forum, you will see a lot of canbus issues with the 2017 Pacifica making this family van a hazard or death trap. My service airbag issue might or might not due to the can bus. After 7 years, thousands of dollars spent, so much runarounds from the dealership, we still don’t have an answer. Here’s the website I mentioned. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11624053 — an unverified report by a vehicle owner.
Marietta, OH
AIR BAGS
Losing power like the vehicle is in limp mode. Flashes the “service lights” for multiple things including shifter, airbags, breaking system, etc. it has set the park break while in motion as well. When a computer is attached is brings up can c bus codes and implausible assisted driving codes. Also will not go into reverse when this is happening. Sometimes the shifter doesn’t work either.
NHTSA complaint #11530561 — an unverified report by a vehicle owner.
at 54,215 milesVincent, AL
AIR BAGS
The contact owns a 2017 Chrysler Pacifica. The contact stated that the air bag warning light was illuminated. The contact took the vehicle to a certified mechanic who was unable to determine the cause of failure. The vehicle had not been diagnosed or repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 54,215.
NHTSA complaint #11522144 — an unverified report by a vehicle owner.
Deltona, FL
AIR BAGS
My sliding door came off the hinge and shatter my backwindow. The door was hesitating and would not close it stood stuck. When I pulled it the back window shattered. I have no warranty it's now an out of pocket expense. My airbag light is on when I took it to the dealership for a diagnostic they said I was missing a piece that I actually found and when I told them I found it they said it's damage and they can't do anything to help.
NHTSA complaint #11482991 — an unverified report by a vehicle owner.
at 42,637 milesBellefonte, PA
AIR BAGS
AIR BAG SENSOR LIGHT CONTINUED TO COME ON AND THE DEALERSHIP DETERMINED THAT THE AIR BAG SENSOR IN THE PASSENGER SEAT WAS MALFUNCTIONING. THE NOTIFICATION STATED, "YOUR VEHICLE'S AIR BAG WARNING LIGHT RECENTLY INDICATED THE AIR BAG SYSTEM MAY NOT BE WORKING PROPERLY. THE AIR BAGS IN YOUR VEHICLE MIGHT NOT INFLATE IN A COLLISION, OR THEY COULD INFLATE WITHOUT A COLLISION IF YOU DO NOT GET THE REQUIRED SERVICE. HAVE YOUR VEHICLE CHECKED AT YOUR DEALERSHIP." THE REPLACEMENT WOULD COST OVER $300. OUR CHRYSLER PACIFICA IS JUST OUT OF WARRANTY AS IT IS A 2017 WITH 43,000 MILES ON IT, SO THIS SENSOR ISSUE WOULD NOT BE COVERED. THIS SEEMS LIKE A POSSIBLE RECALL CONSIDERING IT HAPPENED IN A VEHICLE ONLY 2.5 YEARS OLD.
NHTSA complaint #11252770 — an unverified report by a vehicle owner.
at 35,000 milesPortland, TXCrash
AIR BAGS
I WAS IN A ACCIDENT AND THE OTHER DRIVER WAS AT FAULT. MY PASSENGER SIDE GOT HIT GOING 65 AND THE CHEVY TRUCK RAN INTO TO US FAILING TO SLOW DOWN TO THERE LANE ENDING AND HIT MY PASSENGER SIDE AND THE SIDE OF THE VAN NONE OF MY SIDE AIR BAGS WENT OFF AND SHE WAS GOING FULL SPEED WHEN HITTING US. I WAS ALSO SEEN IN THE HOSPITAL DUE TO BEING PREGNANT.
NHTSA complaint #11194731 — an unverified report by a vehicle owner.
at 20,000 milesFort Myers, FLCrash4 injured
AIR BAGS
SUSPENSION BROKE, WHILE DRIVING ON I 75 IN LONDON KY; AIRBAGS NEVER DEPLOYED; VEHICLE BECAME UNCONTROLLABLE! CAN'T SEEM TO GET ANY ANSWERS FROM CHRYSLER?? ...*BF.. *TR ..*BF.
NHTSA complaint #11170868 — an unverified report by a vehicle owner.
at 6,000 milesTroy, MICrash1 injured
AIR BAGS
I WAS INVOLVED IN A INJURY CAUSING ACCIDENT IN MY 2017 CHRYSLER PACIFICA. MY VAN WAS STRUCK ON THE DRIVER SIDE FRONT QUARTER PANEL AND SUSTAINED SIGNIFICANT DAMAGE THERE. THERE WAS NO FRONT IMPACT. MY FRONT AIRBAG AND SIDE AIRBAG DID NOT DEPLOY. I WAS IN MOTION AND SO WAS THE OTHER VEHICLE WHICH WAS A F150. I DO NOT KNOW THE SPEED OF THE OTHER VEHICLE BUT MY SPEED WAS ABOUT 15.WHY WOULDN'T MY AIRBAG DEPLOY?
NHTSA complaint #11145154 — an unverified report by a vehicle owner.
at 27,500 milesGrand Rapids, MICrash1 injured
AIR BAGS
AN ACCIDENT TO FRONT RIGHT SIDE OF THE CAR INVOLVED WHEN A PERSON TURNED LEFT IN FRONT OF US. SEVERE DAMAGE TO VEHICLE. PASSENGER SUFFERED EIGHT FRACTURED BONES. THE AIR BAGS DID NOT DEPLOY. FRACTURED STERNUM, FOUR FRACTURED RIBS AND THREE FRACTURED BONES IN LEFT FOOT. VEHICLE IN MOTION GOING THROUGH INTERSECTION AT ABOUT 35 MPH. *DT
NHTSA complaint #11139638 — an unverified report by a vehicle owner.
at 23,000 milesJacksonville, FL
AIR BAGS
TL* THE CONTACT OWNS A 2017 CHRYSLER PACIFICA. THE CONTACT STATED THAT THE VEHICLE LUNGED FORWARD WHILE BEING DRIVEN 15 MPH. THE FAILURE OCCURRED WITHOUT WARNING. THE MANUFACTURER AND DEALER WERE NOT CONTACTED. THE FAILURE MILEAGE WAS APPROXIMATELY 23,000.
NHTSA complaint #11047475 — an unverified report by a vehicle owner.
at 8,000 milesWoodbridge, VACrash1 injured
AIR BAGS
WAS INVOLVED IN A PASSENGER SIDE IMPACT COLLISION WHILE IN MOTION ON A CITY STREET AND THE SIDE AIR BAGS DID NOT DEPLOY. IN FACT AS A RESULT OF THE COLLISION, ALL ELECTRONICS WHEN HAYWIRE. WINDOWS WOULD NOT ROLL UP/DOWN, DISPLAY ON RADIO SAID SOMETHING LIKE NO SERVICE, LIGHTS WERE BLINKING, AND THE CAR WOULD NOT TURN OFF. IMPACT OCCURRED JUST BEHIND THE PASSENGER FRONT WHEEL AND ALL THE WAY TO THE REAR WHEEL. SEEMS LIKE THE ELECTRONICS COULD BE BETTER PROTECTED IN A SIDE IMPACT COLLISION. LUCKILY, THERE WERE NO PASSENGERS ON THAT SIDE OF THE VAN. I WAS ACTUALLY ON MY WAY TO PICK UP THE KIDS FROM SCHOOL.
NHTSA complaint #10995028 — an unverified report by a vehicle owner.