2017 Chrysler Pacifica problems

STRUCTURE:BODY:DOOR

The contact's girlfriend owns a 2017 Chrysler Pacifica. The contact stated that while his girlfriend was attempting to open the rear passenger’s side sliding door, the door detached from the track. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 44,450.

NHTSA complaint #11758191 — an unverified report by a vehicle owner.

STEERING

Steering is sticking on curves, creating a hazardous condition. Condition comes and goes

NHTSA complaint #11758209 — an unverified report by a vehicle owner.

STEERING

The electric power steering intermittently sticks when the steering wheel is returned toward center after a turn. When this occurs, the wheel does not return to center on its own and requires noticeably increased effort to move. When the resistance releases, the wheel moves abruptly. Our local mechanic at Ashburn Auto Care reproduced the issue and he described it as “violently snapping back” The vehicle is available for inspection upon request. This regularly occurs at over 35 mph or so on highway curves and off-ramps all and has happened approximately 20 times since I first noticed it in July of this year. It seems to occur most often when coasting to the right and then pulling back towards center. Several times, it has caused me or my wife to oversteer and requires us to quickly react in order not to hit another car or leave the road. This is a family vehicle that regularly carries children. No warning lamps or messages appeared before or during these events. There are no diagnostic trouble codes stored. The problem has been reproduced by our independent mechanic but no solutions were provided. Our next step is to visit the dealer but I wanted to document the problem here before I do.

NHTSA complaint #11758104 — an unverified report by a vehicle owner.

POWER TRAIN

The contact owns a 2017 Chrysler Pacifica. The contact stated that while driving at an undisclosed speed and approaching a red light, the vehicle stalled. The vehicle was pulled over to the side of the road, shifted into park, and shifted back into drive, and the vehicle returned to normal operation. The message "Shift into Park" was displayed on the instrument panel. The failure had occurred on several occasions. The vehicle was taken back to the residence. The contact researched and became aware of a recall; however, the VIN was not under recall. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was approximately 145,000.

NHTSA complaint #11757668 — an unverified report by a vehicle owner.

STEERING

The contact owns a 2017 Chrysler Pacifica. The contact stated that the steering wheel was sticking intermittently while turning, causing the steering wheel to overcorrect after being turned. The TPMS warning light was illuminated. The local dealer was not contacted. The vehicle had not been diagnosed or repaired. The manufacturer was not contacted. The approximate failure mileage was 127,000.

NHTSA complaint #11757458 — an unverified report by a vehicle owner.

TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS

The contact owns a 2017 Chrysler Pacifica. The contact stated that the steering wheel was sticking intermittently while turning, causing the steering wheel to overcorrect after being turned. The TPMS warning light was illuminated. The local dealer was not contacted. The vehicle had not been diagnosed or repaired. The manufacturer was not contacted. The approximate failure mileage was 127,000.

NHTSA complaint #11757458 — an unverified report by a vehicle owner.

STEERING

The car has developed an unsmooth turning sensation that I noticed at highway speeds causing over / understeering curve turning. It is gradually becoming worse over the last few months, but it is not a daily driven vehicle, maybe once a week or so.

NHTSA complaint #11757114 — an unverified report by a vehicle owner.

VEHICLE SPEED CONTROL

I have had this happen twice in the last few months, most recently in the last three weeks. I was driving on a 45 mph highway with the cruise control set at 49 or 50 miles per hour. On the most recent time, I was coming to a red traffic light and applied the break to slow down. However, the van kept going forward even though I was pressing the break pedal totally down. The van slowed somewhat, but the van kept going. I put the van in neutral and was able to stop, but the engine kept going, presumably at the speed set on the cruise control. I stopped the engine By putting the vehicle in Lo, which I believe shut off the engine. By that time I was partly in the intersection. Luckily I had no cars in front of me or behind me, and no one was crossing in front of me. Otherwise I would have had a collision. I called and made an appointment at my dealership, [XXX] on XXX. They test drove the van but couldn't duplicate the concern. According to the Invoice, they "Captured VSR No DTCS related to concern. Checked for sofware updates, None related to concern. Checked for SBS or star cases related to concern. None found." The summary concluded:" System is operating as designed at this time. Updated TCM, BCM and PLGM." I don't know what all of that means, but I think that they did a thorough inspection of my van and couldn't find out what was causing the Cruise Control to not shut off. I did some research online and I found that there were 2 recalls in 2018 for the 2017 and 2018 Chrysler Pacifica that appear to have attempted to correct this exact issue, but it showed that my vehicle, with my VIN, was covered by FCA Safety Recall U64, NHTSA 18V-332 and the recall status showed that my vehicle was "Repaired." Has anyone else had this problem, because this creates a very scary, dangerous event. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA complaint #11756799 — an unverified report by a vehicle owner.

STEERING

I have been had intermittent loss of power steering during gradual turns and then suddenly it returns. Very dangerous situation!!

NHTSA complaint #11756793 — an unverified report by a vehicle owner.

STEERING

At speeds between 20-80mph, the steering wheel sticks while turning to the right. I have to force it to come back to center after the turn. It does not do this all the time but has become more frequent lately. As yet, it does not do this while turning to the left.

NHTSA complaint #11756840 — an unverified report by a vehicle owner.

ELECTRICAL SYSTEM

I have been had intermittent loss of power steering during gradual turns and then suddenly it returns. Very dangerous situation!!

NHTSA complaint #11756793 — an unverified report by a vehicle owner.

STEERING

Recently, in the last 2 weeks since the writing of this post, I've noticed a sensation when doing a gradual turn anywhere between 20-60 MPH, and the steering wheel is at the 11 or 1 o clock position, the vehicle "sticks". I then have to put force on the steering wheel to get it back to center and straighten out the driving path. This puts me and other drivers on the road in danger because it's extremely easy to oversteer and swerve off the road or into another driver, injuring or killing passengers. Although I have not taken this to a dealer yet, there are numerous articles online clearly stating this is a very dangerous issue-specifically with my 2017 model year. I see no warning lights that accompany this behavior. And that makes it all the more dangerous. Without any awareness of the issue, it's a lot more probable to experience the behavior and cause an accident.

NHTSA complaint #11754397 — an unverified report by a vehicle owner.

STEERING

Periodically, the steering wheel will stick between the 11 o'clock and 1 o'clock position. The vehicle will not track back to center/driving straight and you have to overcome the sticking of the steering wheel. This is very dangerous!

NHTSA complaint #11754450 — an unverified report by a vehicle owner.

STEERING

The steering is very sticky. Especially at higher speeds in curves. It is sticky most at the 11:00 and 1:00 spots on the steering wheel. It takes some strength to drive the car through mountains as it is difficult to make sure the wheel is moving correctly through the turn.

NHTSA complaint #11754578 — an unverified report by a vehicle owner.

STEERING

My 2017 Chrysler Pacifica (VIN [XXX], approximately 99,880 miles) intermittently loses electric power steering assist while driving. The Service Power Steering warning illuminates and steering effort increases substantially. Assist returns on its own without restarting the vehicle. Failures correlate with extended driving and heat. I scanned the electric power steering module directly. It reports DTC C2217 (electric power steering module internal) and C2210 (ECU over-temperature), both stored and currently present. Live data captured at idle in park shows 7.98 Nm of driver steering input with 0.00 Nm of assist torque and 0 amps of system current draw, confirming assist was fully inactive. Battery voltage was steady at 14.1 to 14.2 volts throughout, ruling out a supply or ground fault. The module also reports an implausible internal temperature reading while drawing no current, indicating an internal electronics fault rather than a genuine thermal event. This is a non-hybrid, front-wheel-drive vehicle. Intermittent loss of steering assist at speed presents a crash risk. I am aware of investigation PE25009 covering the EPS system on 2017-2018 Pacifica vehicles INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA complaint #11754214 — an unverified report by a vehicle owner.

POWER TRAIN

While driving, the vehicle unexpectedly shut off without warning. The engine stalled while the vehicle was in motion, causing an immediate loss of acceleration and power and creating a serious safety hazard in traffic. This vehicle previously received the Safety Recall U01 repair in January 2018, but the same engine stall condition has returned. The recall remedy does not appear to have permanently corrected the problem.

NHTSA complaint #11753606 — an unverified report by a vehicle owner.

ELECTRICAL SYSTEM

While driving, the vehicle unexpectedly shut off without warning. The engine stalled while the vehicle was in motion, causing an immediate loss of acceleration and power and creating a serious safety hazard in traffic. This vehicle previously received the Safety Recall U01 repair in January 2018, but the same engine stall condition has returned. The recall remedy does not appear to have permanently corrected the problem.

NHTSA complaint #11753606 — an unverified report by a vehicle owner.

ENGINE

While driving, the vehicle unexpectedly shut off without warning. The engine stalled while the vehicle was in motion, causing an immediate loss of acceleration and power and creating a serious safety hazard in traffic. This vehicle previously received the Safety Recall U01 repair in January 2018, but the same engine stall condition has returned. The recall remedy does not appear to have permanently corrected the problem.

NHTSA complaint #11753606 — an unverified report by a vehicle owner.

STEERING

The vehicle exhibits an intermittent, completely silent sticking and binding sensation in the steering wheel during gradual turns at highway speeds (occurring across all speeds between 20–80 MPH). The binding defect triggers during both left and right-hand gradual turns, requiring the driver to apply sudden, manual physical force to break past a resistance "notch" point, which is followed by a sudden return of power steering assistance.The vehicle's electrical system has been thoroughly diagnosed and isolated: a brand-new auxiliary and main battery were installed, and secondary 12V accessories were completely disconnected, verifying the charging system maintains a perfect, steady 14.1 to 14.2 volts under load while the steering binding continues to occur. This rules out standard battery/alternator low-voltage failure.The vehicle was brought to a certified Chrysler dealership where a technician test-drove the minivan and explicitly witnessed, verified, and confirmed the bi-directional steering binding failure in real-time. Despite the physical failure being witnessed, the vehicle's computer is not throwing any active dashboard warning lights or standard diagnostic trouble codes (DTCs). This vehicle matches the exact model year, mileage bracket, and dangerous high-speed sticking characteristics currently under active federal investigation by the ODI under NHTSA Action Number PE25009.

NHTSA complaint #11752689 — an unverified report by a vehicle owner.

ENGINE

While driving, the engine stalled and produced a cranking noise. Subsequently, the display screen turned black. Currently, I am experiencing a problem where I cannot turn off the vehicle or shift gears, rendering it immobilized. I have taken the vehicle to a Chrysler dealership, and they have been unable to identify any faults. However, I believe the vehicle is not safe to drive.

NHTSA complaint #11752093 — an unverified report by a vehicle owner.

HYBRID PROPULSION SYSTEM

The contact owns a 2017 Chrysler Pacifica. The contact received notification of NTHSA Campaign Number: 24V536000 (Hybrid Propulsion System); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the dealer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

NHTSA complaint #11750924 — an unverified report by a vehicle owner.

STEERING

Steering wheel sticking at 11 and 1 o clock position, has become very difficult to turn and feels like overcorrecting to keep vehicle in center of lane.

NHTSA complaint #11750186 — an unverified report by a vehicle owner.

STEERING

While driving my 2017 Chrysler Pacifica at highway speeds the steering wheel locks or sticks in a curve and is extremely scary! This happened to me back in 2022 and took several trips to the dealer to determine the problem as they could not recreate the occurrence. After several attempts they found recall V53/NHTSA 19V-348, they followed the recall and returned the vehicle to me in August of 2022. Everything working great until Now AGAIN in 2026 4 yrs later while driving at highway speeds the vehicle is doing the EXACT same thing, I returned to dealership that fixed recall V53 to perform the same recall, they stated the recall only has a 2 yr warranty and that I must pay a $250 diagnostic, I refused and called Chrysler Recall and they stated the same thing, this is ABSOLUTLEY RIDICULOUS! This is a major safety issue that could cause an accident and should be a lifetime warranty recall, the fact that the safety of their costumers and all others on the road is not their top priority is baffling! I'm extremely disappointed in the dealership and Chrysler and am now reconsidering buying a Chrysler when I get a new car next year.

NHTSA complaint #11750260 — an unverified report by a vehicle owner.

STEERING

I’ve noticed within the last couple months that every once in a while the steering seems to stick. It will happen randomly, we will be driving and if turning the steering wheel to the 3 o’clock or 9 o’clock position it feels like it sticks. We really feel it sticking at random times when we are traveling at slower speeds and turning sharply, it will stick and then all of a sudden let lose and slightly jerk back to position.

NHTSA complaint #11750415 — an unverified report by a vehicle owner.

POWER TRAIN

While driving at highway speed, my 2017 Chrysler Pacifica PHEV suddenly entered limp mode, displaying a red turtle warning light and red battery icon, and lost propulsion. My family was forced to pull onto the shoulder of a busy expressway, creating an immediate safety risk to occupants and other drivers. The vehicle was towed to an authorized Chrysler dealership where it has remained for nearly four weeks. A wiTECH scan confirmed the Battery Pack Control Module is showing as unprogrammed. A second scan three weeks later confirmed the BPCM remains unprogrammed and three active DTCs are present. The dealership has confirmed these findings but is attempting to release the vehicle in this condition. Records show Recall 03A for loss of motive power was previously performed on this vehicle. The same symptoms have recurred, suggesting the recall remedy may not have been effective. The dealership is denying warranty coverage while refusing to program the BPCM that would confirm or deny that coverage. Stellantis customer care has closed my case twice without resolution. I have formally refused pickup on safety grounds.

NHTSA complaint #11750023 — an unverified report by a vehicle owner.