FaultScore

Lexus GS400 vs Volvo 740

Both cars' complete complaint records, side by side.

Read the totals carefully. NHTSA publishes no sales figures, so the car that sold more collects more complaints regardless of quality. The rows worth weighing are the proportions — the share of complaints that involved harm, and which part dominates.

Measure Lexus GS400 Volvo 740
Complaints on file 80 199
Model years covered 1994–2000 1985–2002
Worst model year
Best model year
Crashes reported 33 38
Fires reported 0 42
Injuries reported 20 28
Deaths reported 0 0
Most complained-about part Acceleration & Cruise Control Electrical System
Share of complaints involving harm 66.3% 54.3%

Lexus GS400 by year

Complaints filed with NHTSA, by model year. Bar colour is the FaultScore grade: A B C D F ungraded

What breaks

Acceleration & Cruise Control 14 17.5%
Brakes 12 15.0%
Airbags 10 12.5%
Suspension 9 11.3%
Electrical System 8 10.0%
Seat Belts 6 7.5%
Engine & Cooling 5 6.3%
Tires 4 5.0%

Volvo 740 by year

Complaints filed with NHTSA, by model year. Bar colour is the FaultScore grade: A B C D F ungraded

What breaks

Airbags 30 15.1%
Engine & Cooling 28 14.1%
Brakes 14 7.0%
Transmission & Drivetrain 11 5.5%
Fuel & Propulsion 8 4.0%
Seat Belts 7 3.5%