365 of the
1,369 complaints about the 2004 Dodge RAM 1500 are about the
airbag system — 27% of everything
reported for this model year.
Half of the failures with a mileage on record happened before
101,500 miles.
The contact owns a 2004 Dodge Ram 1500. The contact stated that the vehicle failed an inspection because the VIN was included in NHTSA Campaign Numbers: 16V352000 (Air Bags) and 15V313000 (Air Bags); however, the parts to do the recall repairs were not yet available. Four dealers were contacted and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was notified of the issue, but no assistance was provided. The contact had not experienced a failure.
NHTSA complaint #11756311 — an unverified report by a vehicle owner.
Goodyear, AZCrash
AIR BAGS
Vehicle: 2004 Dodge Ram 1500 I was the driver and sole occupant of my 2004 Dodge Ram 1500 and was wearing my seat belt. I was traveling westbound on [XXX], shortly after passing [XXX], when I was involved in a three-vehicle collision. The first vehicle stopped abruptly, resulting in the collision. I was traveling approximately 50–55 mph before the collision, and my truck sustained a significant frontal impact. Despite the frontal impact, the driver’s frontal airbag did not deploy. There were no passengers in the vehicle. The component/system of concern is the driver’s frontal airbag and Supplemental Restraint System (SRS). Prior to the collision, I was not aware of any airbag warning lights, warning messages, or other symptoms indicating that the system was malfunctioning. The exact reason for the airbag non-deployment is currently UNKNOWN. The vehicle has not yet been inspected or altered to determine the cause. The truck is currently secured at my residence in its post-collision condition. It has not been repaired, dismantled, modified, salvaged, or otherwise disturbed since the collision and is available for inspection upon request. I am reporting this incident because the driver’s frontal airbag failed to deploy during a significant frontal collision. I am requesting that the airbag non-deployment be documented and investigated to determine whether a defect or malfunction in the airbag/SRS system contributed to the failure to deploy. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11755492 — an unverified report by a vehicle owner.
Wallkill, NY
AIR BAGS
I am the owner of a Dodge Ram truck that is currently under an active and urgent Stellantis "Stop-Drive" safety warning due to the defective Takata airbag inflator recall. I am writing to file an official complaint regarding the manufacturer's failure to provide a remedy within a reasonable timeframe, as required by federal law.I contacted an authorized dealership to schedule the recall repair. I was initially told the wait for the replacement part would be two weeks. It has now been over three months, and the dealership still has not received or provided the necessary repair parts.Because of the official "Stop-Drive" order issued by the manufacturer, I cannot legally, safely, or responsibly drive my vehicle. However, I am still forced to pay ongoing auto insurance premiums for a truck that has been rendered completely unusable for a quarter of a year due to this parts shortage. The manufacturer is failing its statutory obligation to remedy this critical safety defect in a timely manner, and they have not proactively provided me with alternative transportation or a mobile repair solution to resolve this dangerous situation.
NHTSA complaint #11748425 — an unverified report by a vehicle owner.
Bowling Green, KY
AIR BAGS
See attached document for complaint.
NHTSA complaint #11743200 — an unverified report by a vehicle owner.
Gloversville, NY
AIR BAGS
The contact owns a 2004 Dodge Ram. The contact received notification of NHTSA Campaign Numbers 16V352000 (Air Bags) and 15V313000 (Air Bags); however, the part to do the recall repair was not yet available. The local dealer was contacted; however the vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.
NHTSA complaint #11740797 — an unverified report by a vehicle owner.
Bronx, NY
AIR BAGS
The contact owns a 2004 Dodge Ram. The contact stated that the recall notification letter for NHTSA Campaign Number: 16V352000 (Air Bags). The contact was unable to register the vehicle at the DMV. The local dealer was contacted, who informed him the part was backordered. The vehicle was not repaired. The manufacturer was not contacted. The contact had not experienced a failure.
NHTSA complaint #11740039 — an unverified report by a vehicle owner.
Binghamton, NY
AIR BAGS
Takata Recall. The contact owns a 2004 Ram 1500. The contact received notifications of NHTSA Campaign Numbers: 16V352000 (Air Bags) and 15V313000 (Air Bags); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact was concerned about his safety because of the "Do Not Drive Warning," and the vehicle was unable to pass state vehicle inspection due to unrepaired recalls. The dealer and a second dealer, Royal Chrysler Motors, Inc. (3961 Waverly Rd, Owego, NY 13827), were made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue. The contact had not experienced a failure.
NHTSA complaint #11737229 — an unverified report by a vehicle owner.
Wichita, KS
AIR BAGS
The contact owns a 2004 Dodge Ram 1500. The contact received notification of NHTSA Campaign Number: 16V352000 (Air Bags); however, the part to do the recall repair was not yet available. The dealer was contacted and confirmed that parts were not yet available. The contact was informed that parts were on back order for the recall repair. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.
NHTSA complaint #11723043 — an unverified report by a vehicle owner.
Bardstown, KY
AIR BAGS
Louisville Chrysler Dodge Jeep Ram. 5311 Dixie Hwy, Louisville, KY 40216. I took my truck into this dealership to have the airbags replaced due to a recall and to have a keyless entry remote programmed. The service tech told me it was going to take a day or two to get the airbags replaced and warned me about possibly breaking my dashboard (without replacement or reimbursement) due to the known cracking dashboards on this truck. I told them to be careful (as the dashboard was in pristine condition) and go ahead with the programming and airbag recall. This was my only ride as I live an hour away, and they did not have a courtesy car for me to use, so they ended up calling an Uber to get me home. A few hours later, I got a text from the service tech saying everything was done and I could come pick up the truck. I asked if everything was done, remote programmed and airbags replaced. They said no...The next day I tried to text the tech to get a ride back to the dealership but no one responded. I called the dealership multiple times and finally got ahold of a person who had no clue what was going on. They then told me that the tech went on vacation and reassigned my truck to another tech. They couldn’t get an Uber back to the dealership, so I ended up driving there with my wife. They gave me a report of the inspection that they did on the truck and it said that the battery terminals were OK even though it has a sheetrock screw holding it in place. On arrival, the truck looked like it wasn't touched. Cover screws still had dust on them and the driver airbag cover was the same. I called them out on it and they reassured me that it was indeed replaced and the driver airbag cover was reused. Many months later I got a Carfax report from this dealership and I looked at it to find out that I still have a passenger airbag recall on the truck. I got a letter also saying I should stop driving the truck because of the airbag recall.
NHTSA complaint #11719938 — an unverified report by a vehicle owner.
at 200,000 milesEl Monte, CACrash1 injured
AIR BAGS
The contact owned a 2004 Dodge Ram 1500. The contact stated that while making a right turn into oncoming traffic, the vehicle rear-ended a semi-truck in front, where it came to a stop. No warning lights illuminated. The contact stated that the air bags failed to deploy during the collision. Additionally, the seat belts became inoperable and failed to restrain the contact, causing the contact to strike the windshield. The contact sustained a 2-inch cut that required 15 stitches, an eyelid injury that required 7 stitches, multiple bruises, and whiplash injuries, and was transported to a local emergency room for medical treatment. A police report was filed. The vehicle was destroyed. The dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 200,000. The VIN was not available.
NHTSA complaint #11696745 — an unverified report by a vehicle owner.
Marion, SC
AIR BAGS
I tried to get the service done Iam a one vehicle owner the dealership told me I had to pay out of pocket for the rental car with no set day of service The dealership didn’t care whether I got the recall done cause of the year of the vehicle they provided no transportation solution
NHTSA complaint #11596625 — an unverified report by a vehicle owner.
Marion, SC
AIR BAGS
Refuse a loaner car while the recall gets done
NHTSA complaint #11562309 — an unverified report by a vehicle owner.
Big Spring, TXCrash
AIR BAGS
Got in a accident and the airbags did not deploy
NHTSA complaint #11517336 — an unverified report by a vehicle owner.
Rockford, MICrash1 injured
AIR BAGS
On 3/24/2022 my mother, Helen Mallazzo was involved in an accident in Queen Creek, Arizona. Police were called and a report was filed. When this accident occurred the seatbelts failed to restrain her and her dog and the airbags did not deploy, resulting in both of their heads hitting the windshield and leaving two large cracks in the windshield.
NHTSA complaint #11506841 — an unverified report by a vehicle owner.
Little Rock, AR
AIR BAGS
I tried to schedule with Landers jeep Chrysler Dodge in Little Rock, Arkansas to fix the airbag recall in my truck on two separate occasions in the first occasion I brought it in. They told me it would take four hours on the phone when I got it there they told me it may take a few days and they don’t even know if they have the parts for it and they told me to reschedule in the second time that I brought it in. The service manager told me he couldn’t service it right now.
NHTSA complaint #11504168 — an unverified report by a vehicle owner.
Knoxville, TN
AIR BAGS
Mechanic said TIPM went bad. All gages guit working, check engine light stays on wind shield whipers turn on & off, engine stalls,all lights randomly turn on and off head lights turn signals exc. Transmission and 4 wheel drive say repair. Anti lock breaks acting up. Mechanic said this is happening alot for 2004 Dodge Ram trucks.
NHTSA complaint #11489776 — an unverified report by a vehicle owner.
at 156,328 milesRobbinsville, NJ
AIR BAGS
I FOUND OUT THERE IS MULTIPLE RECALLS
NHTSA complaint #11322425 — an unverified report by a vehicle owner.
Belton, SC
AIR BAGS
TL* THE CONTACT OWNS A 2004 RAM 1500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER 16V352000 (AIR BAGS) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. (PIEDMONT CHRYSLER DODGE JEEP RAM AEV LOCATED AT 4015 CLEMSON BLVD, ANDERSON, SC 29621, (864) 305-4234), WAS CONTACTED AND IT WAS CONFIRMED THAT PARTS WERE NOT YET AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
NHTSA complaint #11302729 — an unverified report by a vehicle owner.
at 309,000 milesGeneseo, NY
AIR BAGS
TAKATA RECALL . THE TRUCK IS IN MY FIANCE'S NAME (SHANA CROOKS) .BASICALLY THE DODGE DEALERS DO NOT CALL ME BACK. EVEN WHEN THE PERSON FROM THE 800 NUMBER TRIED CONNECTING TO THE LOCAL DODGE DEALERSHIP THEY DONT ANSWER. EVEN AFTER LEAVING MESSAGES THEY STILL DONT CALL BACK. NOW MY AIR BAG LIGHT IS ON AND IM GETTING WORRIED. I DRIVE THIS TRUCK EVERY SINGLE DAY AND DRIVE IT MANY MILES.
NHTSA complaint #11218628 — an unverified report by a vehicle owner.
at 200,000 milesBradleyville, MOCrash1 injured
AIR BAGS
TL* THE CONTACT OWNED A 2004 DODGE RAM 1500. WHILE DRIVING 45 MPH, ANOTHER VEHICLE CRASHED INTO THE FRONT DRIVER'S SIDE OF THE CONTACT'S VEHICLE. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT SUSTAINED HEAD AND NECK INJURIES THAT REQUIRED MEDICAL ATTENTION. THE CONTACT WAS NOT AWARE OF ANY INJURIES FROM THE OTHER DRIVER. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO A TOW LOT. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE VEHICLE WAS DESTROYED. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBERS: 15V313000 AND 16V352000 (AIR BAGS). THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 200,000. *DT *TR *DT *JB *DT
NHTSA complaint #11131735 — an unverified report by a vehicle owner.
at 56,000 milesApopka, FL
AIR BAGS
THIS RECALL HAS BEEN COMPLETED ON NOVEMBER 1, 2016 BY ORLANDO DODGE-JEEP AT 4101 W. COLONIAL DR., ORLANDO FL. THE INVOICE # DOCS483219 SHOWS THAT BOTH AIR BAGS HAVE BEEN REPLACED.
NHTSA complaint #11099238 — an unverified report by a vehicle owner.
Hummelstown, PA
AIR BAGS
TAKATA RECALL I HAVE CONTACTED DEALERSHIPS SEVERAL TIMES TO HAVE THIS RECALL FIXED AND THEY KEEP TELLING ME THAT THEY DOONT HAVE THE PARTS TO FIX THE RECALL . IT HAS BEEN WELL OVER 3 YEARS SINCE THIS RECALL AND I WANT MY TRUCK FIX AS I DRIVE MY KIDS IN THIS VEHICLE.
NHTSA complaint #11083533 — an unverified report by a vehicle owner.
at 300,000 milesColumbia, GA
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2004 DODGE RAM 1500. WHILE THE VEHICLE WAS STATIONARY, THE DRIVER AND PASSENGER AIR BAGS DEPLOYED WITHOUT WARNING OR IMPACT. THE VEHICLE WAS TAKEN TO JOE MACHENS CHRYSLER DODGE JEEP RAM (1310 VANDIVER DR., COLUMBIA, MO 65202), BUT THE FAILURE COULD NOT BE DUPLICATED. THE CONTACT WAS INFORMED THAT PARTS WERE NOT AVAILABLE. THE CONTACT RECEIVED A RECALL LETTER FOR NHTSA CAMPAIGN NUMBER: 16V352000 (AIR BAGS). THE CONTACT WAS INFORMED THAT THE RECALL REPAIR COULD NOT BE PERFORMED BECAUSE A FAILURE HAD NOT OCCURRED. THE MANUFACTURER WAS NOTIFIED AND STATED THAT THE VEHICLE COULD NOT BE REPAIRED. THE FAILURE MILEAGE WAS 300,000.
NHTSA complaint #11081059 — an unverified report by a vehicle owner.
Travelers Rest, SC
AIR BAGS
THIS VEHICLE IS UNDER RECALL FOR THE AIR BAG EXPLOSION POTENTIAL. I HAD THE DEALER ORDER THE REPLACEMENT PART OVER 6 MONTHS AGO AND THEY STILL HAVE NOT RECEIVED THE PART. I AM ON BLOOD THINNERS SO I CANNOT EVEN DRIVE MY TRUCK FOR FEAR OF AN ACCIDENT THAT COULD EASILY BE FATAL TO ME.
NHTSA complaint #11062837 — an unverified report by a vehicle owner.
Lakewood, CA
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2004 DODGE RAM 1500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 15V313000 AND 16V352000 (AIR BAGS). THE PARTS NEEDED FOR THE REPAIR WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE VEHICLE WAS TAKEN TO CERRITOS DODGE (18803 STUDEBAKER RD, CERRITOS, CA 90703, PHONE: (562) 402-5335), BUT THE PART WAS ON BACKORDER. THE CONTACT THEN TOOK THE VEHICLE TO GLENN E. THOMAS DODGE (2100 E SPRING ST, SIGNAL HILL, CA 90755, PHONE: (562) 426-5111), BUT THE PART WAS NOT AVAILABLE. THE CONTACT WAS INFORMED THAT HE WOULD BE PLACED ON A WAITING LIST. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND DID NOT ASSIST. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
NHTSA complaint #11051547 — an unverified report by a vehicle owner.
Albuquerque, NM
AIR BAGS
WE HAVE SEVERAL ATTEMPTS AT A LOCAL DEALER TO GET THE AIRBAGS REPLACED. WE HAVE BEEN UNSUCCESSFUL AS DEALER DOES NOT RETURN OUR CALLS TO SCHEDULE THIS
NHTSA complaint #11040058 — an unverified report by a vehicle owner.
Fairbanks, AK
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2004 DODGE RAM 1500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V352000 (AIR BAGS) HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED GENE'S CHRYSLER DODGE JEEP RAM LOCATED AT 3400 S CUSHMAN ST, FAIRBANKS, AK 99701 AT PHONE NUMBER (907) 452-7117 WHERE IT WAS CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE AND STATED THAT THEY WOULD CONTACT THE DEALER FOR SCHEDULING. THE CONTACT HAD NOT EXPERIENCED A FAILURE. (PARTS DISTRIBUTION DISCONNECT).
NHTSA complaint #11010845 — an unverified report by a vehicle owner.
Lakeside, OR
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2004 DODGE RAM 1500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V352000 (AIR BAGS). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT SPOKE TO VERGER CHRYSLER JEEP DODGE (1400 OCEAN BOULEVARD, COOS BAY, OR 97420) WHO STATED THAT THEY WERE UNABLE TO SCHEDULE THE RECALL REPAIR DUE TO THE PARTS NOT HAVING ARRIVED. THE CONTACT WAS INFORMED THAT SHE WOULD BE CALLED ONCE PARTS BECOME AVAILABLE. THE CONTACT ALSO SPOKE WITH A SECOND DEALER (LITHIA CHRYSLER OF EUGENE, OR) WHO STATED THAT THEY HAD THE PARTS AVAILABLE AND WERE ABLE TO SCHEDULE THE RECALL REPAIR. THE CONTACT DECLINED TO VISIT THE SECOND DEALER TO HAVE THE VEHICLE REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND STATED THAT PARTS WERE LIMITED AND THE CONTACT SHOULD CHECK OTHER DEALERS. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
NHTSA complaint #11004035 — an unverified report by a vehicle owner.
at 124,400 milesGlenville, WV
AIR BAGS
HAD R25 AND S43 RECALL COMPLETED THEN LIGHT CAME ON FOR AIR BAG SWITCH # 56045496AA .....AND THAT HAS TO BE PAID OUT OF POCKET
NHTSA complaint #10991813 — an unverified report by a vehicle owner.
Thibodaux, LA
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2004 DODGE RAM 1500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V352000 (AIR BAGS) HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
NHTSA complaint #10986050 — an unverified report by a vehicle owner.