2010 Dodge RAM 1500 transmission problems

POWER TRAIN

During unrelated work, a mechanic discovered the retaining ring for recall N08 (rear axle pinion nut) was not installed and the pinion nut was loose enough to turn by hand. He stated the recall had either been performed incorrectly or not at all, and that the vehicle was unsafe to drive. The recall shows “completed” in 2013, but the defect is still present. I contacted Stellantis Customer Care, submitted photos, and they confirmed in writing that if the defect still exists, the recall must be performed free of charge regardless of age, mileage, or ownership. I sent the photos of the missing ring, screenshots showing the recall marked completed, and Stellantis’ confirmation to the dealership before having the vehicle towed to verify coverage. The truck was towed to Time Chrysler Dodge Jeep Ram of Portland. My initial contact was [XXX] at that location. However, all recall decisions and communication later came from [XXX] , who works at a different dealership. Over the next month, the dealership repeatedly stalled the recall, saying they were waiting on approval from the district manager and then from the recall department, but no action was ever taken. Despite having Stellantis’ written confirmation and clear photographic evidence of the unresolved defect, the dealership refused to perform the recall. They insisted on treating it as a “warranty” issue and cited reasons such as mileage, age, and not being the original owner—none of which apply to safety recalls. They then stated that teardown and diagnosis “would run $1000,” even though the defect has already been documented by both the mechanic and Stellantis. All communication, including photos, the mechanic’s findings, Stellantis’ confirmation of coverage, and the dealership’s refusal, is available upon request. The truck has now been sitting at the dealership for over a month with an unresolved safety defect. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA complaint #11700012 — an unverified report by a vehicle owner.

POWER TRAIN

2010 Dodge Ram 1500 truck purchased used late May 2025 with 57000 miles. Late August 2025 with 60000 miles rear axle fell off when driving on Freeway at 60 miles per hour. Very serious accident was narrowly avoided as could not steer vehicle.Truck was serviced at dealership for recall of a pinion nut coming loose at 36107 miles in September 2013. Per this recall, the loose pinion nut can cause the axle to fail. The recall maintenance done in September 2013 at 36107 miles only lasted 24000 miles and serious safety issues reoccurred. In my opinion, on my vehicle the recall did not fix the problem. Now I am stuck with a $5000 repair on a vehicle with known recalls and safety issues that was supposedly fixed.Perhaps a second recall should be considered regarding this issue.

NHTSA complaint #11687346 — an unverified report by a vehicle owner.

POWER TRAIN

Me and my husband were driving down the road to go see a friend and all of a sudden the wheel hub assembly broke in half causing us to have to slam on our brakes and keep from crashing. The wheel almost ended up under our truck making the truck look like it was kachowing like Lightening McQueen from the movie Cars

NHTSA complaint #11683820 — an unverified report by a vehicle owner.

POWER TRAIN

The contact owns a 2010 Dodge Ram 1500. The contact stated while driving at an undisclosed speed, there was an abnormally loud sound coming from the rear of the vehicle. The vehicle was taken to an independent mechanic, where it was diagnosed and determined that the rear axle differential pin retaining bolt had failed and needed to be replaced. The vehicle was not repaired. The vehicle was taken to the dealer but was not yet diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 160,704.

NHTSA complaint #11656516 — an unverified report by a vehicle owner.

POWER TRAIN:AUTOMATIC TRANSMISSION

The contact owns a 2010 Dodge Ram 1500. The contact stated that while driving at an unknown speed, the vehicle was jerking as the check engine warning light illuminated. The vehicle was taken to a local dealer where the contact was informed that the oxygen sensors and transmission fluid needed to be replaced. The vehicle was not repaired, however, the contact attempted to replace the oxygen sensors himself. The failure reoccurred and the vehicle was then taken to an independent mechanic, where it was diagnosed that the engine needed to be replaced. The vehicle was repaired and the proper oxygen sensors were replaced; however, the contact stated that when he drove over 45 MPH, all warning lights would illuminate on the instrument panel and that an abnormal noise was heard coming from the rear of the vehicle. The vehicle was then taken back to the independent mechanic where it was diagnosed that the transmission needed to be replaced. Additionally, during the repair the contact was informed that the rear differential had loose bolts and would also need to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure however the VIN was not available at the time of the call therefore a case could not be opened. The VIN was not available. The approximate failure mileage was 240,000.

NHTSA complaint #11487826 — an unverified report by a vehicle owner.

POWER TRAIN

Charging system failure at pcm causing low voltage and battery will not charge causing the vehicle to become disabled. I was on the interstate battery light came Om with system Low voltage code for engine light. The truck shut off and I was left without power steering or brakes. doing 75mph. Voltage regulator is in pcm and pcm needs replaced. Vehicle is still out of commission

NHTSA complaint #11484168 — an unverified report by a vehicle owner.

POWER TRAIN

The contact owns a 2010 Dodge Ram 1500. The contact received notification of NHTSA Campaign Numbers: 13V038000 (Power Train), 18V160000 (Fuel System, Gasoline), and 17V821000 (Power Train). The contact stated that while driving at an undisclosed speed, the rear axle pinion holding the rear drive shaft loosened. The vehicle was taken to the dealer, and the dealer declined to honor the recall repairs due to the age of the vehicle and possible liability issues. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and a case was opened. The failure mileage was approximately 183,000.

NHTSA complaint #11469417 — an unverified report by a vehicle owner.

POWER TRAIN

The vehicle was repaired under recall, but was not correctly fixed. Now the rear differential is totally shot with no warning. My dealer says it will not be covered under recall warranty since I was not the owner at the time of the recall repair.

NHTSA complaint #11461366 — an unverified report by a vehicle owner.

POWER TRAIN

The contact owns a 2010 RAM 1500. The contact stated while driving 35 MPH, the driveshaft detached from the sub-frame of the vehicle. The contact pulled over and the vehicle was towed to an independent mechanic to be diagnosed. The contact was informed that the driveshaft needed to be replaced. There was no warning light illuminated. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 12V474000 (Power Train) however, the VIN was not included. The manufacturer was informed of the failure but provided no further assistance. The failure mileage was approximately 97,000.

NHTSA complaint #11419178 — an unverified report by a vehicle owner.

POWER TRAIN

TRUCK BROKE DOWN WHEN DRIVING CITY STREET NORMAL CONDITIONS. DRIVE SHAFT FELL OFF AND BROKE IN TWO. RELATED TO SAFETY RECALL N08 - REAR AXLE PINION NUT OPENED APRIL 2013. EXTENSIVE DAMAGE DONE TO TRUCK, $13K OR SO IN PARTS ALONE OR MORE THAN TRUCK VALUE. HAD MY TRUCK SINCE JUNE 2020, JUST NOW INFORMING ME THEY WILL NOT COVER ANY DAMAGES CAUSED BY THE SAFETY RECALL ISSUE (ONLY THE RECALL REPAIRS WHICH IS MINIMAL). DO I HAVE ANY RECOURSE WITH CHRYSLER? ARE THEY CORRECT IN THEIR HANDLING OR DO THEY OWE ME SOME KIND OF FAIR SETTLEMENT PAYOUT SINCE THE DAMAGES ARE WORTH MORE THAN THE TRUCK VALUE (TRADE IN AROUND $12K).

NHTSA complaint #11387176 — an unverified report by a vehicle owner.

POWER TRAIN

WE HAVE A 2010 DODGE RAM 1500 THAT WAS PURCHASED USED FROM A DEALER ON 8/15/19. VIN RECORDS INDICATE THAT RECALL WORK WAS PERFORMED IN 2014 TO SECURE THE PINION NUT. ON 8/31/20, WE WERE DRIVING AND HEARD A LOUD SOUND, OUR VEHICLE BEGAN TO SHAKE, FISHTAIL AND THE REAR END LOCKED UP CAUSING US TO COME TO A STOP SIDEWAYS ACROSS 2 LANES OF TRAFFIC JUST MISSING HITTING A PEDISTRIAN. THE VEHICLE WAS TOWED TO A MECHANIC WHOM AFTER INSPECTION STATED THERE WAS NO SECUREMENT DEVICE IN PLACE WHICH RESULTED IN THE PINION NUT COMING OUT CAUSING OUR DRIVESHAFT TO FALL OUT AND THE REAR END LOCK UP.

NHTSA complaint #11360795 — an unverified report by a vehicle owner.

POWER TRAIN

ON 8/31/20 WHILE DRIVING ON A CITY STREET (SHORTLY AFTER EXITING THE HIGHWAY) WE HEARD A LOUD SOUND, OUR VEHICLE BEGAN TO SHAKE, FISHTAIL AND THE REAR END LOCKED UP CAUSING US TO COME TO A STOP SIDEWAYS ACROSS TWO LANES OF TRAFFIC. WE BARELY MISSED HITTING A PEDISTRIAN. THE DRIVESHAFT HAD FALLEN OUT. AFTER A MECHANIC INSPECTION FOR REPAIRS, WE WERE TOLD THE PINION NUT CAME OUT WHICH CAUSED THE DRIVE SHAFT TO FALL OUT AND THE REAR END TO LOCK UP.

NHTSA complaint #11360064 — an unverified report by a vehicle owner.

POWER TRAIN

AROUND THE 115,000 MILE MARK THE REAR DIFFERENTIAL STARTED TO MAKE A WEIRD NOISE WHEN I WASN'T ACTIVELY ACCELERATING. WHEN I WAS COASTING I COULD TELL SOMETHING WAS WRONG WITH THE REAR END OF MY VEHICLE. THE TRANSMISSION SHOP I BROUGHT IT TO CONFIRMED THE REAR DIFFERENTIAL BEARINGS HAVE GONE BAD. AT ONLY 115,000 THOUSANDS MILES I THOUGHT THIS WAS A MANUFACTURER ISSUE AND A SAFETY ISSUE. ANYWHERE FROM 10PMH OR FASTER THE GRINDING NOISE CAN BE HEARD.

NHTSA complaint #11339074 — an unverified report by a vehicle owner.

POWER TRAIN

TL* THE CONTACT OWNS A 2010 RAM 1500. THE CONTACT STATED THAT THE VEHICLE FAILED TO START AFTER SEVERAL ATTEMPTS WITH SEVERAL UNKNOWN WARNING LIGHTS ILLUMINATED. ADDITIONALLY, ON SEVERAL OCCASIONS WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO COLUMBUS CHRYSLER DODGE JEEP RAM (2806 23RD ST, COLUMBUS, NE 68601) WHERE THE VEHICLE WAS DIAGNOSED WITH A DEFECTIVE ENGINE SWITCH. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 122,000. *BF

NHTSA complaint #11327770 — an unverified report by a vehicle owner.

POWER TRAIN

TL* THE CONTACT OWNS A 2010 RAM 1500. WHILE DRIVING 65 MPH, THE REAR DIFFERENTIAL SEIZED AND INDEPENDENTLY SLOWED THE VEHICLE DOWN. THE CONTACT WAS ABLE TO GET THE VEHICLE OFF THE ROAD SAFELY. UPON INSPECTING THE VEHICLE, THE CONTACT NOTICED REAR DIFFERENTIAL FLUID ON THE GROUND AND ON THE UNDERCARRIAGE OF THE VEHICLE. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. A LOCAL DEALER WAS NOT CONTACTED. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 13V038000 (POWER TRAIN). THE MANUFACTURER WAS INFORMED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 196,000.

NHTSA complaint #11266967 — an unverified report by a vehicle owner.

POWER TRAIN:DRIVELINE:DRIVESHAFT

TL* THE CONTACT OWNS A 2010 RAM 1500. WHILE DRIVING APPROXIMATELY 25 MPH, THE DRIVESHAFT DETACHED FROM THE VEHICLE AND CAUSED THE REAR TIRE TO STOP SPINNING. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE AND WAS NOT ABLE TO BE DRIVEN. THE DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE CONTACT MENTIONED THAT THE VEHICLE WAS PREVIOUSLY REPAIRED PER AN UNKNOWN MANUFACTURER RECALL FOR THE SAME DEFECT. THE APPROXIMATE FAILURE MILEAGE WAS 176,000.

NHTSA complaint #11242733 — an unverified report by a vehicle owner.

POWER TRAIN:DRIVELINE:DRIVESHAFT

TL* THE CONTACT OWNS A 2010 RAM 1500. AFTER THE CONTACT REPLACED THE BRAKE ROTORS, HE TEST DROVE THE VEHICLE AND A LOUD NOISE WAS HEARD. ALSO, THERE WAS A VIBRATION FROM THE REAR OF THE VEHICLE. THE CONTACT DROVE THE VEHICLE BACK TO HIS RESIDENCE AND NOTICED THAT THE DRIVESHAFT WAS DETACHED. THE VEHICLE WAS TAKEN TO DON FRANKLIN SOMERSET CHRYSLER DODGE JEEP RAM NISSAN (LOCATED AT 1147 SOUTH HIGHWAY 27, SUMMERSET, KY 42501, (606) 678-8178) WHERE IT WAS DIAGNOSED THAT ALL THE GEARS AND BEARINGS NEEDED TO BE REPLACED. THE CONTACT STATED THE FAILURE RECURRED TWICE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND ADVISED THE CONTACT TO TAKE THE VEHICLE TO A DEALER. NO FURTHER ASSISTANCE WAS OFFERED. THE APPROXIMATE FAILURE MILEAGE WAS 101,300.

NHTSA complaint #11221235 — an unverified report by a vehicle owner.

POWER TRAIN

AFTER TAKING THE TRUCK THROUGH AN AUTOMATED CAR WASH THE TRANSFER CASE SHIFT MOTOR ENGAGED PUTTING THE TRANSFER CASE IN 4 LOW. THIS HAPPENED IN A PARKING LOT AT LOW SPEED. IF THIS MALFUNCTION HAPPENED ON THE HIGHWAY IT WOULD LIKELY HAVE CAUSED LOSS OF CONTROL.

NHTSA complaint #11194487 — an unverified report by a vehicle owner.

POWER TRAIN

WHEN I STARTED THE TRUCK MONDAY MORNING AND PUT IT IN DRIVE, IT WENT STRAIGHT INTO FOURTH GEAR. I THOUGHT I HAD ACCIDENTALLY PUT IT IN MANUAL MODE, SO I TURNED IT OFF AND RESTARTED IT. IN THE DRIVE POSITION IT WOULD ONLY OPERATE IN FOURTH GEAR. AFTER A LITTLE RESEARCH I DISCOVERED ITS CALLED LIMP MODE AND IT SEEMS LIKE THE CULPRIT IS THE TRANSMISSION SHIFT SOLENOID, SOMETIMES CALLED THE RANGE SENSOR, PART NUMBER 68353383AB. I HAD TAKEN IT TO A TRANSMISSION SHOP AND THEY TOLD ME THAT?S WHAT THE CULPRIT WAS, BUT IF I WAS GOING TO REPLACE IT I MIGHT AS WELL REBUILD THE TRANSMISSION...$2800. NOT BEING ABLE TO AFFORD THIS, (NOR DID I THINK IT WAS NEEDED), I CALLED ADVANCED AUTO WHO ORDERED A SOLENOID PACK FOR ME, BUT IT WAS THE WRONG ONE, (4800171AA). THAT?S WHEN I CALLED CHRYSLER JEEP DODGE OFF 295 IN JACKSONVILLE FLORIDA. [XXX] GIVE ME THE CORRECT PART NUMBER, LET ME KNOW THAT IT WAS A SPECIAL ORDER, AND THAT THEY WERE ONLY ALLOWED TO ORDER FIVE A WEEK AND IT WOULD TAKE 5 TO 7 DAYS TO COME IN. I SAID THAT SEEMED ODD AND ASKED IF THERE WAS AN ISSUE. HE SAID LET ME LOOK, AND THAT?S WHEN HE TOLD ME THAT THEY WERE FIXING 640 OF THESE A WEEK NATIONWIDE, BUT THERE WAS NO RECALL. HOW IS THAT SO? I WAS LUCKY IN THAT MY ISSUE HAPPENED IN/ON MY OWN DRIVEWAY/STREET WHERE I COULD BACK UP AND FIGURE OUT A PLAN. BUT I HAVE READ WHERE THIS IS HAPPENING TO PEOPLE AS THEY ARE OUT AND ABOUT WITH NO WARNING. DANGEROUS OR NOT, OVER 33,000 REPAIRS IN A YEARS TIME SEEMS TO BE AT RECALL LEVEL. THE PART FROM DODGE IS $460 PLUS ABOUT 7 GALLONS OF TRANSMISSION FLUID AND A TRANSMISSION KIT, SO OVER $500 AND A HOT MESS IF YOU?RE WILLING TO TACKLE IT YOURSELF. ADD 2-4 HOURS SHOP LABOR AT $60-$100/HR PLUS SHOP SUPPLIES AND MOST OF YOUR DAY OR MULTIPLE DAYS (EITHER WAY) IF YOU'RE NOT WILLING OR ABLE TO MAKE THE REPAIR. THIS DOESN'T SEEM RIGHT, PLEASE INVESTIGATE. THANK YOU, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *CC

NHTSA complaint #11191749 — an unverified report by a vehicle owner.

POWER TRAIN

DRIVING 25 MPH. REAR DIFFERENTIAL LOCKED UP. DRIVE LINE SEPARATED FROM THE PINION GEAR. VIOLENTLY THROWN INTO THE STEERING COLUMN. THE REAR DIFFERENTIAL WAS BEYOND REPAIR. A REPLACEMENT DIFFENENTIAL HAD TO BE REPLACED. EXPENSIVE REPAIR. CHRYSLER REFUSED TO REIMBURSE FOR THE REPAIR. SAID IT WAS MY FAULT FOR NOT KNOWING ABOUT THE EXISTING RECALL NOTICE. I WAS NEVER NOTIFIED OF ANY SUCH RECALL UNTIL AFTER THE INCIDENT.

NHTSA complaint #11191231 — an unverified report by a vehicle owner.

POWER TRAIN

BROKEN MANIFOLD BOLTS CAUSING TICKING NOISE.

NHTSA complaint #11170810 — an unverified report by a vehicle owner.

POWER TRAIN

TL* THE CONTACT OWNS A 2010 RAM 1500. THE CONTACT STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME CONCERNING NHTSA CAMPAIGN NUMBER: 17V821000 (POWER TRAIN). CHRYSLER DODGE JEEP RAM AT SHERIDAN MOTOR (1812 COFFEEN AVE, SHERIDAN, WY 82801, (307) 763-5884) INDICATED THAT THEY WERE ONLY RECEIVING ONE PART PER WEEK. THE MANUFACTURER WAS CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

NHTSA complaint #11170644 — an unverified report by a vehicle owner.

POWER TRAIN

TL* THE CONTACT OWNS A 2010 RAM 1500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 12V474000 (POWER TRAIN) AND 17V821000 (POWER TRAIN). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. TRI-LAKES MOTORS (180 STATE HWY F, BRANSON, MO 65616, (417) 334-7543) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

NHTSA complaint #11161940 — an unverified report by a vehicle owner.

POWER TRAIN:DRIVELINE:DIFFERENTIAL UNIT

TL* THE CONTACT OWNS A 2010 RAM 1500. THE CONTACT STATED THAT THE REAR DIFFERENTIAL FAILED. WHILE DRIVING 35 MPH, THE CONTACT FELT A STRONG SHAKE AND A LOUD NOISE COMING FROM THE REAR OF THE VEHICLE. THE CONTACT WAS ABLE TO COAST THE VEHICLE ONTO A SAFE AREA AND DISCOVERED THAT THE REAR DIFFERENTIAL SEPARATED FROM THE VEHICLE. THE CONTACT WAS ABLE TO DRIVE THE VEHICLE TO A MECHANIC WHO DIAGNOSED THAT THERE WERE METAL SHAVINGS FOUND IN THE REAR DIFFERENTIAL. THE CONTACT ALSO STATED THAT THE COMPUTER HEAD UNIT THAT CONTROLLED THE HEATING, RADIO, AND DEFROSTER FAILED. AS A RESULT, THE DEFROSTER DID NOT OPERATE AND THE HEAT ONLY BLEW ONTO THE FLOORBOARD. THE CONTACT TOOK THE VEHICLE TO AN UNKNOWN CHRYSLER DEALER FOR THE COMPUTER HEAD UNIT. THE DEALER INSPECTED THE VEHICLE AND ADVISED THAT THE COMPUTER HEAD UNIT NEEDED TO BE REPLACED. THE MANUFACTURER WAS CONTACTED. THE MANUFACTURER ADVISED THAT THERE WAS A TECHNICAL SERVICE BULLETIN FOR THE REAR DIFFERENTIAL FAILURE AND A RECALL WAS NOT ISSUED FOR THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 109,000.

NHTSA complaint #11160911 — an unverified report by a vehicle owner.

POWER TRAIN:DRIVELINE:DRIVESHAFT

TL* THE CONTACT OWNS A 2010 RAM 1500. WHILE DRIVING 25 MPH, THE SOUND OF SOMETHING VIBRATING WAS HEARD COMING FROM THE VEHICLE. THE CONTACT MENTIONED THAT THE REAR WHEELS SEIZED AND THE DRIVESHAFT FRACTURED. THE VEHICLE WAS TAKEN TO RON CARTER CHRYSLER JEEP DODGE OF LEAGUE CITY (3535 GULF FWY, DICKINSON, TX 77539, (281) 206-0656) AND THE CONTACT WAS INFORMED THAT THE VEHICLE WAS DIAGNOSED FOR THE SAME FAILURE IN 2005. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 132,000.

NHTSA complaint #11153099 — an unverified report by a vehicle owner.

POWER TRAIN

TL* THE CONTACT OWNS A 2010 RAM 1500. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 17V821000 (POWER TRAIN) WAS RECEIVED IN JANUARY OF 2018. AFTER CONTACTING THE LOCAL DEALER (CHYRSLER OF WINONA, 121 HUFF ST, WINONA, MN), THE CONTACT WAS INFORMED THAT THE PARTS NEEDED TO REPAIR THE DEFECT WERE NOT AVAILABLE. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. *TT

NHTSA complaint #11153122 — an unverified report by a vehicle owner.

POWER TRAIN

A PINION NUT IN THE DRIVETRAIN FAILED DURING NORMAL USE WHILE DRIVING DOWN A HIGHWAY AT 65 MPH, THE MAIN DRIVESHAFT SEPARATED FROM THE TRUCK AND SHEARED HALF OF THE TRANSFER CASE OFF. THE DRIVESHAFT ALSO DESTROYED THE REAR DIFFERENTIAL AND DAMAGED A LARGE ARE OF THE UNDER CARRIAGE. THIS BUT WAS UNDER RECALL AND AN ACCREDITED DEALERSHIP MADE THE INITIAL REPAIR BY REPLACING THE TRANSFER CASE AND DRIVESHAFT. THE REAR DIFFERENTIAL WAS REPAIRED. AFTER THE REPAIRS WERE MADE THE TRUCKS DRIVETRAIN WOULD NOT OPERATE CORRECTLY AND WOULD TRY TO SHIFT ITSELF INTO 4WD INTERMITTENTLY WITHOUT THE TRANSFER CASE SELECTOR BEING MOVED. THE DEALERSHIP WAS UNABLE TO TROUBLESHOOT THE PROBLEM FOR A NUMBER OF WEEKS BUT FINALLY DISCOVERED THE TRANSFER CASE MOTOR WAS BROKEN AND THAT THE INITIAL REPAIR SHOULD HAVE INCLUDED THIS PART AS IT WAS OBVIOUSLY DAMAGED IN THE INCIDENT BUT COULD NOT MAKE THE REPAIR BECAUSE IT WASN'T LISTED ON THE INITIAL REPAIR. FCA REFUSED TO REPLACE THE PART AND WOULD NOT ACCEPT AN APPEAL TO HAVE THE CASE REVIEWED TO INCLUDE THE NEW INFORMATION AS THE AREA MANAGER RESPONSIBLE FOR OUR CLAIM CLOSED IT WITHOUT ALLOWING THE NEW TROUBLESHOOTING RESULTS TO BE CONSIDERED.

NHTSA complaint #11144970 — an unverified report by a vehicle owner.