2012 Dodge RAM 2500 steering problems

STEERING

The contact owns a 2012 Ram 2500. The contact stated while driving at an undisclosed speed, the vehicle drove over a bump in the roadway and started to shake violently. The vehicle was taken to an independent mechanic where it was determined that the reinforcement bracket over the front track bar bracket had failed and needed to be replaced. The vehicle was repaired; however, the failure recurred. Neither the dealer nor the manufacturer were notified of the failure. The failure mileage was approximately 205,000.

NHTSA complaint #11552066 — an unverified report by a vehicle owner.

STEERING

Tie rod end sheared/broke causing the vehicle to be un-stearable. Fortunately, it happened as I was backing out of my driveway.

NHTSA complaint #11501693 — an unverified report by a vehicle owner.

STEERING

The contact owns a 2012 Ram 2500. The contact stated that after making the third right turn while driving approximately 3 -5 MPH, the steering linkage fractured and the vehicle loss steering functionality. The vehicle was towed to the dealer to be diagnosed. The contact was informed that the drag link and the steering system needed to be replaced. The drag link was repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 170,000.

NHTSA complaint #11418041 — an unverified report by a vehicle owner.

STEERING

DRIVING DOWN THE ROAD THE TRUCK SHAKES SO BAD YOU HAVE TO GET STOPPED BEFORE IT GOES AWAY. ALMOST FELT LIKE I WAS GOING TO FLIP THE TRUCK

NHTSA complaint #11404879 — an unverified report by a vehicle owner.

STEERING

FRAME BROKE IN 3 SPOTS, ALONG WITH A FRAME AND WHEEL BEARINGS, GEAR CONTROL BOX, ALIGNMENT, THE TRUCK BODY MOVES WHEN TURNING NOT THE WHEELS. THE TIRE STABILIZER HASN'T TURNED OFF IN OVER A YEAR AFTER POURING THOUSANDS OF DOLLARS IN REPAIRS.. TRUCK IS UNDRINKABLE AND NOT EVEN 10 YEARS OLD.

NHTSA complaint #11329345 — an unverified report by a vehicle owner.

STEERING

TL* THE CONTACT OWNS A 2012 RAM 2500. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 3 MPH, THE VEHICLE STEERING WHEEL TURNED ON ITS OWN AND THE ABILITY TO STEER CEASED. NO WARNING INDICATORS WERE ILLUMINATED. THE CONTACT LOOKED UNDER THE VEHICLE AND NOTICED THE STEERING ROD WAS DETACHED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC, THEY DETERMINED THAT THE STEERING ROD HAD TO BE REPLACED. THE VEHICLE WAS TOWED TO COLORADO SPRINGS DODGE LOCATED AT (7455 AUSTIN BLUFFS PKWY, COLORADO SPRINGS, CO 80923), WHERE IT WAS CONFIRMED THAT THE STEERING ROD DETACHED AND NEEDED TO BE REPLACED. THE REPAIR WAS STILL PENDING. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 180,000.

NHTSA complaint #11317703 — an unverified report by a vehicle owner.

STEERING

WHILE PARKING MY RAM 2500, MY CENTER DRAG LINK JOINT AT THE CRIMPED PORTION WHERE THE TIE ROD LINKS IN CAM APART. THIS COMPLETELY DISABLED THE STEERING OF THE DRIVERS SIDE WHEEL. THIS IN NOT A WEAR JOINT OR A, NORMALLY REPLACED JOINT ON THE STEERING COMPONENTS. THIS LINK ON THE RIGHT SIDE (FACING THE VEHICLE) GOES TO A TIE ROD END, AND ON THE LEFT SIDE IT GOES TO AN ADJUSTABLE LINK, FOR ADJUSTING WHEEL ALIGNMENT, AND THEN ONTO THE LEFT (AGAIN FROM THE FRONT OF THE VEHICLE) TIE ROD. THIS HAPPENED IN A PARKING LOT, WHEN I WAS POSITIONING THE VEHICLE IN A PARKING SPOT AND TURNED MY WHEEL TO CORRECT MY LOCATION. THE JOINT BEING DESCRIBED SEPARATED. DISABLING ANY STEERING ABILITY.

NHTSA complaint #11317731 — an unverified report by a vehicle owner.

STEERING

FRONT END HAS POPPING NOISE IN IT. DEALER TOLD ME I WOULD HAVE TO HAVE STEERING LINKAGE REPLACE SOON. I SEE THERE WAS A RECALL ON MY YEAR/MODEL TRUCK BUT I NEVER RECEIVED A RECALL FOR THIS PROBLEM. SHOULD I NOT BE DRIVING IT MUCH BECAUSE OF THIS RECALL? THIS HAS BEEN ONGOING FOR SEVERAL YEARS, THEY JUST MENTIONED IT IN THE LAST TIME I GOT IT SERVICED AND ANOTHER RECALL TAKEN CARE OF. HAS DONE THIS SINCE I PURCHASED TRUCK NEW IN FEBRUARY OF 2012.

NHTSA complaint #11185749 — an unverified report by a vehicle owner.

STEERING

TL* THE CONTACT OWNS A 2012 RAM 2500. WHILE DRIVING 20 MPH, THE TIE ROD ON THE VEHICLE FRACTURED. THE VEHICLE WAS PULLED OVER TO THE SIDE OF THE ROAD AND TOWED TO GALEANA'S VAN DYKE DODGE (28400 VAN DYKE AVE, WARREN, MI 48093). THE DEALER DIAGNOSED THAT THE TOE IN WAS FAULTY. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 42,000.

NHTSA complaint #11055965 — an unverified report by a vehicle owner.

STEERING

SPEED ABOUT 20 MPH WITH NO THROTTLE, POWER STEERING AND BRAKES STOPPED WORKING. A FEW SECONDS LATER THE STEERING AND BRAKES WORKED AGAIN. IF THE STEERING AND BRAKES DID NOT START WORKING AGAIN THIS COULD HAVE CAUSED THE VEHICLE TO CRASH INTO ANOTHER MOTORIST.THIS IS NOT THE FIRST TIME THIS HAS HAPPENED.

NHTSA complaint #11046370 — an unverified report by a vehicle owner.

STEERING

TRUCK GOT THE DEATH WOBBLES ON FREEWAY AT FULL SPEED ALMOST GOT IN AN ACCIDENT AND RAM IS REFUSING TO FIX IT WITH OUT CHARGE....THEY CLAIM OUT OF WARRANTY.... FROM ALL CLASS ACTION LAW SUITS AND WHAT IS ON THE WEB I BELIEVE THIS SHOULD BE COVERED.THEY ARE TELLING ME TRUCK IS NOT DERIVABLE IN IT CURRANT STATE

NHTSA complaint #10915133 — an unverified report by a vehicle owner.

STEERING

FRONT END VIBRATION LOOSE STEERING. OVER 60MPH VERY BAD VIBRATING ALMOST FEELS AS IF THE TRUCK WAS BEING PUSHED ONE WAY AND GOING THE OTHER. BRAKING ALSO CAUSES THE STEERING TO WOOBLE OR PULL DEPENDING ON THE SPEED, WHEN HITTING BUMPS IN THE ROAD WAY IS THE WORST I NEVER KNOW WHERE I MAY END UP. ALL HIGHWAY AND TURNING INTO COMPANIES I USE IT AS A SALES VEHICAL

NHTSA complaint #10908020 — an unverified report by a vehicle owner.

STEERING

TL* THE CONTACT OWNS A 2012 RAM 2500. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THERE WAS AN ABNORMAL NOISE COMING FROM THE STEERING WHEEL. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE VEHICLE WAS TAKEN TO A DEALER WHO DIAGNOSED THAT THE TRACK BAR LINK MOUNT BRACKET NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 60,000.

NHTSA complaint #10862491 — an unverified report by a vehicle owner.

STEERING

THIS TRUCK HAS HAD ISSUES WITH STEERING SINCE ABOUT 10,000 MILES. I HAVE HAD THE PREVIOUS STEERING RELATED RECALL (13V529000) FIXED YET THE STEERING STILL DOESN'T FEEL RIGHT. I HAD BROUGHT TO THE DEALER MULTIPLE TIMES TO ADDRESS THE ISSUE AND EACH TIME I WAS TOLD THAT NOTHING WAS WRONG. LAST SUNDAY I TURNED ON TO A TWO LANE ROAD AND AT A CRUISING SPEED OF ABOUT 35 MPH MY STABILITY CONTROL STARTED GOING CRAZY. WITHIN A FEW SECONDS, A LOUD POP. I WAS TRYING TO FIGURE OUT WHAT WAS GOING ON WHEN I REALIZED THE CAR WAS NOT REACTING TO MY TURNING OF THE STEERING WHEEL. I WAS ON A SLIGHT RIGHT CURVE AND VEERING INTO THE ONCOMING TRAFFIC LANE WITHOUT STEERING AND I SLAMMED ON THE BRAKES JUST BEFORE HITTING A PARKED VEHICLE ON THE OPPOSITE SIDE OF THE ROAD. I AVOIDED A HEAD-ON COLLISION ONLY BY CHANCE THAT THERE WASN'T A VEHICLE COMING THE OTHER DIRECTION. WITH THE KNOWN STEERING ISSUES OF THE TRUCK I AM NERVOUS THE EXISTING RECALL DIDN'T PROPERLY FIX THE TRUCK'S STEERING PROBLEMS. I HAD THE TRUCK TOWED TO THE DEALER AND I WAS TOLD THE PROBLEM WAS NOT RELATED TO THE STEERING RECALLS. I HAD A BROKEN DRAG LINK TERMINAL AND PITTMAN ARM (NEITHER UNDER WARRANTY). MY TRUCK HAS 70,000 MILES AND HAS BEEN DRIVEN ON-ROAD ONLY AND UNDER NORMAL TO LIGHT CONDITIONS FOR ALL THE MILES. IN MY OPINION THESE CRITICAL COMPONENTS SHOULD NEVER BREAK ESPECIALLY AT ONLY 70K MILES ON A SUPPOSEDLY HEAVY DUTY TRUCK. WITH MY FAMILY IN THE CAR, THIS EVENT COULD HAVE ENDED MUCH MUCH WORSE. WE ARE THANKFUL.

NHTSA complaint #10807581 — an unverified report by a vehicle owner.

STEERING

I HAVE A 2012 RAM 2500 WITH 20,000 MILES. WHENEVER YOU GO OVER A BUMP OR RAILROAD TRACK THE TRUCK STARTS TO WOBBLE UNCONTROLLABLY THAT YOU NEED TO COME TO A COMPLETE STOP. ON ONE OCCASION I WAS ON THE NEW YORK THRUWAY TRAVELING AT 70 AND HIT A BUMP AND COULDN'T EVEN SEE STRAIGHT IT WAS WOBBLING SO BAD. HAVE BROUGHT TO DEALER WHEN IT FIRST HAPPENED LAST YEAR AND WAS TOLD IT WAS A BAD STEERING DAMPENER WAS REPLACED AND PROBLEM STILL EXISTS. MY WIFE WILL NOT USE THE TRUCK BECAUSE IS TERRIFIED OF THE ISSUE. I HAVE OWNED MANY RAM TRUCKS AND HAVE NEVER HAD THIS PROBLEM. AN INEXPERIENCED DRIVER COULD RESULT INTO A SERIOUS ACCIDENT.

NHTSA complaint #10794524 — an unverified report by a vehicle owner.

STEERING

MY VEHICLE IS PART OF THE RAM TRUCK REPURCHASE UNDER RECALL N49. FCA US SENT ME AN OFFER FOR MY TRUCK THAT I RECEIVED OCTOBER 26. I FILLED OUT THE PAPERWORK AND E-MAILED IT TO THE LISTED ADDRESS. I CALLED THE NEXT DAY, OCTOBER 27 AND FCA US VERIFIED THEY HAD RECIEVED MY DOCUMENTATION. THEY SAID A CHECK FOR THE REPURCHASE HAD BEEN REQUESTED. I WAS INFORMED THIS WOULD ONLY TAKE 2-3 DAYS TO ISSUE A CHECK. I CALLED BACK ON NOVEMBER 17 BECAUSE I HAVE NOT HEARD FROM FCA US FOR THREE WEEKS. AT THIS POINT FCA US CLAIMED THEY WERE WAITING ON MY DOCUMENTS. I TOLD THEM THEY HAD ALREADY VERIFIED RECEIPT OF SAID DOCUMENTATION ON OCTOBER 27. THE REPRESENTATIVE SAID " LET ME LOOK" AND AFTER LOOKING VERIFIED FCA US DID HAVE THE DOCUMENTATION AND STATED THEY WOULD REQUEST A CHECK FOR THE REPURCHASE. I ASKED HOW LONG UNTIL I COULD EXPECT TO HERE FROM THEM AND I WAS INFORMED THAT THEY ARE NOT GIVING TIMES. I QUESTIONED THE FACT THAT THEY TOLD ME 2-3 DAYS 3 WEEKS AGO AND WAS TOLD "THAT'S NOT TRUE, WE ARE NOT GIVING TIMES". IS FCA US GOING TO BE HELD ACCOUNTABLE? IT DOESN'T SEEM LIKE THEY HAVE ANY INTENT IN PAYING ME OR MY FAMILY FOR OUR UNSAFE VEHICLE. THIS RAM 2500 IS MY PRIMARY VEHICLE AND I CANNOT REPLACE IT UNTIL FCA US PAYS US WHAT IS OWED AND THIS BEING OUR PRIMARY VEHICLE WE HAVE NO CHOICE BUT CONTINUE TO DRIVE THIS UNSAFE VEHICLE WITH FAULTY STEERING THAT COULD BREAK AND CAUSE US TO CRASH.

NHTSA complaint #10794536 — an unverified report by a vehicle owner.

STEERING

TL* THE CONTACT OWNS A 2012 DODGE RAM 2500. WHILE THE VEHICLE WAS UNDERGOING A TIRE ROTATION, THE TECHNICIAN DISCOVERED THAT BOTH FRONT TIE ROD ASSEMBLIES WERE DAMAGED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 13V529000 (STEERING). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 44,000.

NHTSA complaint #10787666 — an unverified report by a vehicle owner.

STEERING

TL* THE CONTACT OWNS A 2012 DODGE RAM 2500. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 13V529000 (STEERING) EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE REPAIR. THE DEALER STATED THAT PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS ALSO MADE AWARE OF THE DELAY THE VEHICLE WAS NOT REPAIRED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

NHTSA complaint #10780563 — an unverified report by a vehicle owner.

STEERING

MY GRANDSON AND I WERE TAKING MY 2012 DODGE RAM TO THE DEALER FOR WARRANTY WORK WE WERE DOING AROUND 60 MPH WHEN WE CROSSED A RAIL ROAD CROSSING THE VEHICLE STARTED WOBBLING SO BAD I THOUGHT I HAD BLOWN A TIRE EVERYTHING ON THE DASH AND CENTER CONSOLE FLEW ON THE FLOOR ANYTHING IN THE BACK SEAT WENT UNDER THE FRONT SEAT IT SCARED BOTH OF US. I TOLD THE DEALERSHIP ABOUT IT THEY COULD FIND NOTHING BUT AXLE SEALS LEAKING BUT DID,NT HAVE TIME TO FIX THEM. I WORK IN THE NORTH DAKOTA OIL FIELDS I HAVE TO HAVE THIS VEHICLE SO I GOT AN APPOINTMENT AT ANOTHER DEALERSHIP 100 MILES AWAY THEY COULD FIND NOTHING WRONG INCLUDING THE AXLE SEALS AND CHARGED ME 96.30. I TOOK THIS VEHICLE 1150 MILES TO NORTH DAKOTA WITHOUT ANY PROBLEMS HOWEVER ON THE WAY BACK WAS ANOTHER STORY. MONTANA RAISED THEIR SPEED LIMIT TO 80 MPH AT SLIGHTLY OVER THAT THE VEHICLE STARTED WOBBLING OUT OF CONTROL WHEN I WENT ACROSS ONE OF THOSE LITTLE BUMPS ON A BRIDGE I DID NOT THINK I WAS GOING TO GET IT UNDER CONTROL BEFOR I WENT OFF THE ROAD OR IN TO THE GUARD RAIL IT DID THIS TO ME THREE MORE TIMES BEFOR I GOT HOW. I STOPPED BY THE DEALERSHIP THAT I BOUGHT IT FROM AND THEY SAID THERE WAS NO RECALL ON THIS VEHICLE. I CALLED DODGE CUSTOMER SERVICE THEY INFORMED ME THAT IT WAS PROBABLY A WOREN TIRE OR IT WAS OUT OF ALIGNMENT. I FIND OUT THERE IS A CLASS ACTION LAWSUIT AGAINST DODGE FOR THIS AND THEY RISK MY LIFE AND MY FAMILIES LIFE NOT TO MENTION THE PEOPLE I COULD HAVE KILLED IF I HAD BEEN PASSING A TRUCK OR ANYONE ELSE ON THIS FREEWAY AT THE TIME THIS HAPPENED AT 80 MPH SOMEONE USUALLY DIES IN AN ACCIDENT. I WAS NEVER NOTIFIED OF ANY KIND OF SAFETY HAZARD WITH THIS PICKUP.

NHTSA complaint #10779761 — an unverified report by a vehicle owner.

STEERING

TL* THE CONTACT OWNS A 2012 DODGE RAM 2500. THE CONTACT DID NOT RECEIVE NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 13V529000 (STEERING) HOWEVER, THE PART NEEDED TO PERFORM THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

NHTSA complaint #10779322 — an unverified report by a vehicle owner.

STEERING

I HAD RECALL N49 / NHTSA 13V-529 CONDUCTED ON MY VEHICLE, NOW THE STEERING WHEEL HAS MOVED FROM THE CENTER TO THE RIGHT. MY DIRECTION OF TRAVEL IS STRAIGHT, WHEN DRIVING, BUT THE TOP OF STEERING WHEEL IS NOW POINTED TO THE 2:00 PM. I ASKED THE LARRY H MILLER RAM IN UTAH, IF I COULD DO A BUY BACK AND THEY TOLD ME "NO YOUR VEHICLE DOES NOT QUALIFY BECAUSE YOU HAD THE N49 DONE ON IT". WHEN I READ THE FCA V NHTSA IT DID NOT SAY THAT, IT SAID THEY "FCA" WILL DO A BUY BACK DUE TO THE CASE IN QUESTION.

NHTSA complaint #10778280 — an unverified report by a vehicle owner.

STEERING

TL* THE CONTACT OWNS A 2012 DODGE RAM 2500. WHILE DRIVING AT APPROXIMATELY 70 MPH AFTER ENCOUNTERING A POTHOLE, THE FRONT END OF THE VEHICLE STARTED VIOLENTLY SHAKING WITHOUT WARNING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE UPPER AND LOWER BALL JOINTS, THE FRONT SHOCK STEERING DAMPER, THE TRACKING BAR, THE DIFFERENTIAL GASKET SEAL, AND A FRONT WHEEL ALIGNMENT NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 165,000.

NHTSA complaint #10759149 — an unverified report by a vehicle owner.

STEERING

WHILE DRIVING DOWN THE HIGHWAY DOING 65 MPH, I ACCIDENTALLY BUMPED MY IGNITION WITH MY KNEE AND TURNED OFF THE VEHICLE. I DID NOTIFY DODGE OF THIS VIA THEIR WEBSITE BUT DID NOT GET A RESPONSE. I DRIVE A 2012 RAM 2500 AND NOTICED IT WAS NOT ON THE LIST FOR THE IGNITION RECALL. I BELIEVE IT SHOULD BE LOOKED INTO, I WOULD HATE FOR THERE TO BE A FATALITY BECAUSE OF THIS OVERSIGHT.

NHTSA complaint #10747713 — an unverified report by a vehicle owner.

STEERING

3 DIFFERENT INSTANCES, WHILE TRAVELING FROM DIFFERENT ROAD SURFACES,CEMENT TO GRAVEL, GRAVEL TO TAR. SEEMS SMALL DIFFERENCE IN ROAD HEIGHT CAUSES TRUCK TO SHAKE VIOLENT,AND LOSE CONTROL OF STEERING ABILITY.2 OF 3 TIMES ENDED UP COMING TO A STOP IN DITCH. ONLY AFTER CROSSING BOTH LANES.THANK GOD THERE WAS NOBODY ELSE ON THE ROAD AT THE TIME. AFTER THE SECOND TIME IT HAPPENED I WENT ON LINE TO SEE IF ANYBODY ELSE HAD THIS HAPPEN TO THEM. WHAT I FOUND WAS THAT THEY DID AND THEY HAVE A TERM FOR IT [ THE DODGE DEATH SHAKE ]. THE AFTER MARKET EVEN MAKES PARTS TO CORRECT THE PROBLEM. FROM NEW STEERING LINKS ,STEERING BOXES.AND FRAME STIFFENERS. MAKES A PERSON WONDER,IF THEY HAVE A TERM FOR IT,AND MAKE PRODUCTS TO STOP IT.WHAT THE HELL YOU ARE DOING ABOUT IT?. AND WHY DO CONSUMERS HAVE TO PAY THOUSANDS OUT OF POCKET, TO REPAIR AN POORLY DESIGNED PRODUCT THEM SELVES? FROM LAWSUITS TO LIES AND EVERYTHING IN BETWEEN.

NHTSA complaint #10747323 — an unverified report by a vehicle owner.

STEERING

TL* THE CONTACT OWNS A 2012 RAM 2500. THE CONTACT STATED THAT AFTER THE VEHICLE WAS SERVICED UNDER NHTSA CAMPAIGN NUMBER: 13V529000 (STEERING) AND DRIVING AT 30 MPH, THE VEHICLE VEERED TO THE LEFT AND RIGHT. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE IT WAS DIAGNOSED THAT AN ALIGNMENT ADJUSTMENT WAS NEEDED. THE VEHICLE WAS REPAIRED. THE CONTACT STATED THE FAILURE ONLY OCCURRED AFTER THE VEHICLE WAS SERVICED UNDER THE RECALL. THE CONTACT MENTIONED THAT THE RECALL REMEDY FAILED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 48,200. THE VIN WAS NOT AVAILABLE.

NHTSA complaint #10747080 — an unverified report by a vehicle owner.

STEERING

WE JUST GOT OUR 2012 RAM 2500 OUT OF THE SHOP FOR THE STEERING LOCKING UP. THE FIRST TIME WE TOOK THE TRUCK INTO A DODGE DEALER, GREENWOOD, IN GILROY, CA, TOLD US THEY COULDN'T DUPLICATE THE PROBLEM AND DIDN'T OFFER ANY KIND OF RESOLUTION. THE SECOND TIME WE TOOK THE TRUCK IN,TO THE SAME DODGE DEALER IN GILROY, CA, FOR THE SAME ISSUE, ON JULY 6TH, THEY SAID AGAIN, THEY COULD NOT DUPLICATE THE ISSUE. HOWEVER, THEY SAID THEY FOUND METAL IN THE STEERING PUMP FLUID. THEY SAID, THE WARRANTY AGREES TO PAY FOR THE PUMP, BUT THE PART WOULD NOT BE IN THAT FRIDAY OR THE FOLLOWING WEEK. WE HAD A CAMPING TRIP SCHEDULED AND ASKED IF IT WAS SAFE TO DRIVE? THEY WOULD NOT INDICATE. WE HAD MADE AN APPOINTMENT TO BRING THE TRUCK BACK IN ON JULY 19TH. ON JULY 24TH, SERVICE DEPARTMENT SAID, THE PUMP WAS AN UPGRADE AND THE WARRANTY COMPANY WOULDN'T PAY FOR THE NEW FITTING AND HOSE REQUIRED FOR THE UPGRADED PUMP. WE TOLD THEM TO GO AHEAD AND REPLACE THE PUMP WITH THE UPGRADED STEERING PUMP AND FITTING/HOSE. WE COMPLAINED TO THE DEALER'S MANAGEMENT AND THEY PAID FOR THE FITTING/HOSE AND FINALLY GAVE US OUR TRUCK ON SATURDAY, JULY 25TH. ON JULY 27TH, I HEARD ABOUT THE BUY BACK THE GOVERNMENT IS ISSUING TO FCA US LLC AND DECIDED TO SEND YOU MY PROBLEM WITH THE STEERING ON OUR 2012 DODGE RAM 2500 DIESEL 4X4.

NHTSA complaint #10744304 — an unverified report by a vehicle owner.

STEERING

I WAS DRIVING DOWN I 10 TODAY GOING 70 MY TRUCK STARTED VIGOROUSLY SHACKING AND MAKING MY TRUCK RUN OFF THE ROAD IT WAS ALL I HAD TO KEEP FROM CRASHING MY FRONT END OR READ END FELT LIKE IT LOCKED UP THEN I TRIED PULLING OFF AND MY TRUCK HAD LITTLE POWER IT TOOK SEVERAL MINUTES TO GET IT RUNNING RIGHT AGAIN BUT EVERY BUMP I HIT THE SAME PROBLEM HAPPENED I LOOKED UNDERNEATH MY TRUCK AND COULD SEE FLUID COMING FROM MY STEERING COLUMN THIS HAPPENED LITERALLY AT 180000 MILES AT 86000 MILES MY 2012 DIESEL EXHAUST FILTER CLOGGED COMPLETELY UP AND THE DEALER SAID IT WASN'T COVERED UNDER THE 100000 MILE WARRANTY I PAID $934 TO HAVE IT REPAIRED I BELIEVE THAT I HAVE EXHAUST PROBLEM S STILL TOO.

NHTSA complaint #10744484 — an unverified report by a vehicle owner.

STEERING

WHILE ENTERING HIGHWAY AND GETTING UP TO SPEED ONTO I95, TRUCK STARTED TO VIBRATE. I BACKED OFF THEN TRIED AGAIN TO ACCELERATE, AT THIS TIME THE STEERING WHEEL VIOLENTLY SHOCK IN MY HANDS LEFT AND RIGHT RAPIDLY. I LET OFF SPEED AND IT WASN'T UNTIL I GOT INTO THE BREAK DOWN LANE AT APPROX. 45 MPH THAT I WAS ABLE TO STEER THE VEHICLE WITHOUT ANY SHAKING OF THE STEERING WHEEL. I THEN PULLED OUT AGAIN AND RESUMED. THE INCIDENT HAS HAPPENED A FEW ADDITIONAL TIMES MOSTLY WHILE TRANSFERRING FROM SOLID PAVEMENT TO CROSSING BRIDGES. I MADE APPOINTMENT DISCUSSING THE ISSUE. I TOOK TRUCK IN THEY ROTATED TIRES AND IT WAS GONE FOR A LITTLE WHILE. NOW HERE IT IS JULY AND THE TRUCK IS STARTING TO REACT THAT WAY AGAIN, MOSTLY WHILE TRAVELING ON BRIDGES. THE LEFT ARM HAD PREVIOUS BEEN REPLACED AND STILL HAVE THIS ISSUE.

NHTSA complaint #10743647 — an unverified report by a vehicle owner.