47 of the
616 complaints about the 1999 Ford Contour are about the
other systems — 8% of everything
reported for this model year.
Half of the failures with a mileage on record happened before
58,322 miles.
B
47
Complaints
2
Crashes
0
Fires
2
Injuries
Exactly what failed
Unknown OR Other
47100.0%
Other & Unspecified across every Ford Contour year
THE BRAKE LINES UNDER THE CAR HAVE RUSTED TO THE POINT OF BREAKING APART. THE VEHICLE HAS LESS THAN 100K MILES AND WAS NOT SUBJECT TO ANY EXTREME CONDITIONS. THE BRAKE FLUID LEAKS OUT OF THE UNDERCARRIAGE ALMOST AS QUICKLY AS IT IS POURED IN AND HAS LEFT THE CAR UNDRIVEABLE WITHOUT EXPENSIVE REPAIRS.
NHTSA complaint #10851796 — an unverified report by a vehicle owner.
at 37,777 milesANN Arbor, MICrash3 injured
UNKNOWN OR OTHER
I WAS NEVER NOTIFIED OF ANY RECALLS. I HAVE HAD TO PAY OUT OF POCKET EXPENSES LOST CONTROL OF VEHICLE REPLACED STARTER AND BRAKES SEVERAL TIMES FEELS LIKE SUSPENSION IS FALLING APART AND NEVER NOTIFIED I HAVE SMALL AND OLDER CHILDREN SHAMEFUL. THESE EVENTS STARTING TAKING PLACE WHEN I PURCHASED THE VEHICLE IN 1999 ARM CONTROL 3 TIMES REPLACED I WAS LIED TO BY FORD AND SAID I MUST OF HIT A BUMP BUMP MY BUMP 3 TIMES ALMOST DEAD.
NHTSA complaint #10287331 — an unverified report by a vehicle owner.
Poway, CA
UNKNOWN OR OTHER
LETTER ON BEHALF OF CONSTITUENT RE CONCERNS ABOUT THE DEFECTIVE WARPING DASH ON VARIOUS FORD PRODUCTS SUCH AS HIS 1999 FORD CONTOUR. *NJ THE CONSUMER STATED FORD ISSUED A RECALL IN 2001 TO REPLACE THE DASH BECAUSE OF EXCESSIVE WARPING. APPARENTLY, FORD NEVER FIXED THE MANUFACTURING FLAW BECAUSE THE REPLACEMENT DASH STARTED TO WARP SOON AFTERWARDS. THE CONSUMER STATED IT IS A SAFETY ISSUE BECAUSE THE DASH WARPED UPWARDS, IMPACTING THE VISIBILITY OF THE DRIVER. THE WARPING ALSO IMPACTED THE OPERATION OF THE DEFROSTER, SO THE FRONT WINDOW WAS NOT BEING DEFROSTED WHICH CAUSED VISIBILITY ISSUES.
NHTSA complaint #10287509 — an unverified report by a vehicle owner.
at 100,000 milesVista, CA
UNKNOWN OR OTHER
TL*THE CONTACT OWNS A 1999 FORD CONTOUR. THE CONTACT RECEIVED A LETTER FROM THE MANUFACTURER STATING THAT THE DASHBOARD NEEDED TO BE REPLACED. AFTER THE REPLACEMENT WAS MADE, THE DASHBOARD DEVELOPED A GAP NEXT TO THE PASSENGER SIDE VENT, WHICH OVER TIME, CAUSED THE VENT TO SINK BEHIND THE DASHBOARD. THE CONTACT TOOK THE VEHICLE TO THE DEALER (KEN GORDON FORD) AND HAD IT REPAIRED. WHILE DRIVING APPROXIMATELY 55 MPH UNDER NORMAL CONDITIONS, THE VEHICLE OVERHEATED. THE VEHICLE WAS TAKEN TO THE DEALER AND THE THERMOSTAT WAS REPAIRED. A FEW DAYS LATER THE VEHICLE OVERHEATED AGAIN. THE CONTACT DISCOVERED THAT THE TIMING BELT AND WATER PUMP NEEDED TO BE REPLACED. THE CURRENT AND FAILURE MILEAGES WERE 100,000.
NHTSA complaint #10214834 — an unverified report by a vehicle owner.
at 76,000 milesHuntsville, TX
UNKNOWN OR OTHER
1. DASH WARP CAUSES VISIBILITY PROBLEMS, DEFROSTER MALFUNCTION, LOOSE TRIM. I DROVE OVER A SEAM IN THE ROADWAY AT AN OVERPASS (SMALL BUMP) & THE VENT TRIM POPPED LOOSE. THIS IS SIMPLY AN AGING ISSUE AS THERE WAS NO UNUSUAL EVENT. MY CAR IS A 1999 FORD CONTOUR, BUT THIS ISSUE IS ALSO PREVALENT ON THE MERCURY MYSTIQUE 1999 & 2000 , AND SOME 1998 MODELS WITH THE NEWER STYLE DASH. 2. THE TRIM POPPED LOOSE FROM THE DASH WHILE COMMUTING ON I-45 TO WORK. THE VENT TRIM CAME TO REST IN FRONT OF THE AIR BAG & ON MY ARMS AS I DROVE, BUT FORTUNATELY DID NOT CAUSE AN ACCIDENT. 3. THE VENT TRIM WAS PLACED LOOSELY ONTO THE DASH SO THE DEFROSTER WOULD STILL BE USABLE, BUT THE WARPED DASH PREVENTS IT FROM BEING PROPERLY SECURED. A NEW VENT TRIM WILL NOT FIX THIS PROBLEM. THERE WAS AN OLD RECALL WHICH INCLUDED A 'REPAIR KIT', BUT IT HAS EXPIRED. I WOULD LIKE TO SEE THE RECALL RE-INSTATED.
NHTSA complaint #10179536 — an unverified report by a vehicle owner.
at 52,000 milesNorthville, MI
UNKNOWN OR OTHER
INSTRUMENT PANEL PADDING PULLING LOOSE AND CURLING AT WINDSHIELD. ALSO DEFROSTER GRILLE POPPED OFF. INTERFERES WITH DEFROST AIR FLOW. PADDING GLUED AND STAPLED AND OLD DEFROSTER GRILL ATTACHED WITH SCREWS. WINDSHIELD WAS REPLACED TO HAVE WORKING ROOM. REPAIR WAS MADE BY AN AUTO TRIM SHOP WITH A COST OF $400.00
NHTSA complaint #10166476 — an unverified report by a vehicle owner.
at 67,000 milesPikesville, MD
UNKNOWN OR OTHER
THERE IS NO INCIDENTS TO REPORT. HOWEVER THE DASH ON THIS VEHICLE IS WARPED. I HAVE SEEN THIS SAME PROBLEM ON FORD CONTOURS AND MERCURY MSYTIQUE'S THAT WAS MANUFACTURED IN 1999. THE WARPAGE REDUCING DRIVER VISIBILITY AND PREVENTS THE DEFOGGER FROM OPERATING PROPERLY.
NHTSA complaint #10156579 — an unverified report by a vehicle owner.
West Reading, PA
UNKNOWN OR OTHER
DASH WARPAGE ON 1999 FORD CONTOUR: DASH HAS WARPED AT LEAST 3 INCHES. DEFROSTER VENT CAN NO LONGER FIT INTO DASH CAUSING DEFROSTING ISSUES FOR DRIVER. WARPAGE IS VERY NEAR FRONT PASSENGER DASH AIRBAG. FORD AND THE DEALER RESPOND THAT THERE WAS NOT A RECALL FOR DASH WARPAGE. I HAVE FOUND A NOTATION FOR A RECALL 01B78 DASH WARPAGE ON A SERVICE INVOICE FROM SEPT. 2001. DEALER RAN CHECKED RECALL AND FOUND NO WARPAGE AT THIS TIME.
NHTSA complaint #10151827 — an unverified report by a vehicle owner.
at 75,200 milesAmarillo, TX
UNKNOWN OR OTHER
1-GRADUAL WARPING OF THE DASH STARTING FROM THE EDGE CLOSEST TO THE WINDSHIELD 2-IT IS STARTING TO SEVERELY INHIBIT THE EFFECTIVENESS OF THE DEFROSTER AND WILL INHIBIT THE LINE OF SIGHT OUT THE WINDSHIELD IF IT CONTINUES TO WARP 3-THIS HAS NOT YET BEEN CORRECTED.
NHTSA complaint #10146299 — an unverified report by a vehicle owner.
at 36,000 milesRochester, NY
UNKNOWN OR OTHER
THE DASHBOARD VINYL HAS SEPARATED FROM THE DASH AND CURLED UP WHICH AFFECTS VISIBILITY AS WELL AS REDUCING THE EFFECTIVENESS OF THE DEFROSTER.
NHTSA complaint #10143171 — an unverified report by a vehicle owner.
Rochelle, IL
UNKNOWN OR OTHER
THE DASH BOARD STARTED WARPING A FEW YEARS AFTER THE CAR WAS PURCHASED. A DASHBOARD TEMPORARY FIX TO STOP THE WARPING HAS CAUSED THE REST OF THE DASH TO PULL AWAY FROM THE SPEEDOMETER AND TACHOMETER.
NHTSA complaint #10142735 — an unverified report by a vehicle owner.
Bristol, VT
UNKNOWN OR OTHER
DASH BOARD WARPING ON 1999 FORD CONTOUR. REPAIR WAS ATTEMPTED, BUT ONLY A TEMPORARY SOLUTION. DASH HAS CONTINUED TO WARP AND HAS CRACKED IN ONE PLACE AS WELL.
NHTSA complaint #10142736 — an unverified report by a vehicle owner.
at 19,350 milesRoseville, MN
UNKNOWN OR OTHER
AUGUST 2001 FORD NOTIFIED US OF A DEFECT IN THE COVER OF THE INSTRUMENT PANEL. THAT THE PANEL MAY WARP AND COME UNDONE FIRST AROUND THE DEFROSTER GRILL OPENING. FORD IDENTIFIED PROGRAM #01B78 TO FIX THIS PROBLEM. WE BROUGHT VEHICLE IN FOR SERVICE AS INSTRUCTED BY LETTER AND SERVICE WAS DENIED AS THE GAP IN THE WARPAGE WAS ONLY 1.75 AND NEEDED TO BE 2 IN ORDER TO BE REPLACED. NOW, IN 2005 THE DASHBOARD PANEL HAS COMPLETELY WARPED UP AND OFF. IT OBSTRUCTS DRIVER'S FIELD OF VISION THROUGH WINDSHIELD AND PREVENTS THE DEFROSTER FROM WORKING PROPERLY. THIS IS A DEFINITE SAFETY ISSUE. FORD REFUSES TO COVER KNOWN DEFECT NOW.
NHTSA complaint #10141791 — an unverified report by a vehicle owner.
Kansas City, MO
UNKNOWN OR OTHER
1999 FORD CONTOUR DASHBOARD BUCKLED AND CONSUMER IS CONCERNED THAT THE AIRBAG MAY NOT DEPLOY PROPERLY, IF AT ALL. *TS
NHTSA complaint #10139935 — an unverified report by a vehicle owner.
Clermont, FL
UNKNOWN OR OTHER
THE DASHBOARD OF MY 1999 FORD CONTOUR IS WARPED BEYOND REPAIR. THE DASHBOARD IS PEELING BACK FROM THE WINDSHIELD. THIS MANUFACTURING DEFECT HAS CAUSED MY DEFROST TO WORK IMPROPERLY, MAKING VISIBILITY POOR WHENEVER THE DEFROST WOULD BE NEEDED. FORD HAS REFUSED TO HELP FIX IT ALTHOUGH THEY HAVE RECOGNIZED THAT IT IS A PROBLEM WITH A "CUSTOMER SATISFACTION PROGRAM" THAT EXPIRED AROUND THE TIME THAT I PURCHASED MY VEHICLE. THIS IS A HUGE SAFETY ISSUE FOR ALL CONTOUR OWNERS AS WELL AS ALL ON THE ROAD.
NHTSA complaint #10139606 — an unverified report by a vehicle owner.
Maryville, IN
UNKNOWN OR OTHER
DT: THE CONSUMER OWNS A 1999 FORD CONTOUR. THE CONSUMER STATED THE DASHBOARD WAS WARPED, MAKING IT DIFFICULT TO USE THE DEFROSTER. THE CONSUMER STATED THAT THIS WOULD MAKE IT DIFFICULT TO DRIVE DURING THE WINTER BECAUSE THE DEFROSTER CAN NOT PROPERLY WORK. THE CONSUMER HAS NOT CONTACTED THE SERVICE DEALER OR THE MANUFACTURER. THE VEHICLE WAS INVOLVED IN A PREVIOUS ACCIDENT, BUT THE CONSUMER STATES THE DASHBOARD WAS DOING THIS PRIOR TO THE ACCIDENT.
NHTSA complaint #10135153 — an unverified report by a vehicle owner.
at 40,000 milesFrazeysburg, OH
UNKNOWN OR OTHER
I ALONG WITH MANY OTHER PEOPLE HAVE HAD THE SAME ISSUE WITH MY DASH BOARD PEELING BACK. I TOOK IT IN FOR THE RECALL INSTEAD OF REPAIRING IT THEY JUST REGLUED IT. A YEAR LATER IT CAME APART AGAIN AND THEY WOULD NOT FIX IT AGIN. I CALLED FORD THEY SAID THE RECALL HAD EXPIRED BUT SINCE I DID HAVE IT FIXED ONCE I WOULD HAVE TO TAKE IT UP WITH THE DEALERSHIP. THEY SAID THE SAME THING AND THAT I WOULD HAVE TO PAY OUT OF MY POCKET TO FIX IT. I DON'T HAVE THAT TYPE OF MONEY AND FEEL AS IF THERE SHOULD BE AN ADDITIONAL RECALL ON THIS ISSUE.
NHTSA complaint #10129765 — an unverified report by a vehicle owner.
at 106,755 milesRincon, GA
UNKNOWN OR OTHER
THERE WAS A RECALL ON THE 1999 FORD CONTOUR LX , FOR THE DASHBOARD PEELS BACK. I NEVER RECIEVED A NOTICE WE HAD MOVED FROM PENNSYLVANIA TO GEORGIA. I CONTACTED FORD AND THEY SAID THEY COULD NOT HONOR THEIR RECALL NOTICE. I WOULD HAVE TO COME UP WITH 700.00 -850.00 DOLLARS TO GET IT FIXED. I WOULD ALSO HAVE TO INCUR PAYMENTS FOR A RENTAL, WHILE MY CAR IS BEING WORKED ON. PLEASE HELP.
NHTSA complaint #10124871 — an unverified report by a vehicle owner.
at 45,000 milesEast Palestine, OH
UNKNOWN OR OTHER
MY 1999 FORD CONTOUR HAS LESS THAN 50,000 MILES ON IT. THE DASHBOARD IS COMING UNGLUED AND HAS WARPED SIGNIFICANTLY. I AM CONCERNED THAT MY SAFETY IS JEOPARDIZED. IN ADDITION, THE HEADLIGHTS ARE LITERALLY FALLING OUT, DUE TO WHAT I PERCEIVE TO BE STRUCTURAL FAILURE. THERE IS NO SIGN OF VISIBLE RUST OR DECAY. AGAIN, MY SAFETY IS AT RISK, AS MY VISIBILITY IS MINIMIZED BY THE INACCURACY OF THE AIMING OF THE HEADLIGHTS.
NHTSA complaint #10114343 — an unverified report by a vehicle owner.
at 83,000 milesMillbrook, AL
UNKNOWN OR OTHER
I RECENTLY BECAME AWARE OF A RECALL THAT OCCURRED IN 2001 ON 1995-1999 FORD CONTOURS, MERCURY MYSTIQUES, AND COUGARS. THE DASHBOARD IN MY 1999 FORD CONTOUR IS TEARING AND A FRIEND OF MINE TOLD ME THERE WAS A RECALL ON IT. SO I DECIDED TO CHECK THE RECALL INFORMATION ON NHTSA'S WEBSITE. INSTEAD I FOUND OTHER DISTURBING INFORMATION. ACCORDING TO A REPORT LISTED, THE BLOWER SWITCH / RESISTOR OVERHEATS AND STARTS OR COULD START A FIRE. IT ALSO STATES THAT "FAILURE OF THE BLOWER SWITCH CAUSES LOSS OF ONE OR MORE BLOWER SPEEDS". HOWEVER, I WAS NEVER NOTIFIED ABOUT NEITHER RECALL. IN JULY 2003, I HAD TO HAVE MY 1999 FORD CONTOUR (BOUGHT BRAND NEW) REPAIRED BECAUSE MY A/C STOPPED WORKING. THE REPAIRS INVOLVED THE WIRING IN THE FUSE PANEL (REPAIRED) AND THE BLOWER / RESISTOR WAS REPLACED. THE COST: $60.00 (TECHNICIAN HOOKED CAR TO A MACHINE TO DIAGNOSE CHECK ENGINE LIGHT STAYING ON, PARTS & LABOR) AND $187.40 (A/C PROBLEM, PART $7.40 AND LABOR $180.00). I WAS NEVER INFORMED BY THE SERVICE DEPARTMENT (LOCAL FORD DEALERSHIP) THAT THERE HAD EVEN BEEN A RECALL. WILL I BE REIMBURSED FOR THIS MISHAP?
NHTSA complaint #10102802 — an unverified report by a vehicle owner.
at 32,000 milesFrederick, MD
UNKNOWN OR OTHER
THE INSTRUMENT PANEL COVER WARPED CAUSING THE DEFROSTER VENT TO POP OUT. THE DEALER CONSULTED AND STATED THAT THE ENTIRE DASH NEEDED TO BE REPLACED AND COST IS 750.0. *AK *SC UPDATED 01/30/06.
NHTSA complaint #10090587 — an unverified report by a vehicle owner.
at 77,000 milesBurlington, VT
UNKNOWN OR OTHER
THE DASHBOARD OF OUR 1999 FORD CONTOUR HAS EXPERIENCED A SEVERE WARPAGE AND IS NOW RESTING UPWARD ABOUT 5 INCHES HIGHER THAN ITS NORMAL POSITION. THE DEFROSTER GRILL POPPED OUT EARLIER AND IN THE WINTER THE DEFROST FUNCTION DOES NOT WORK PROPERLY ON THE WINDSHIELD. THE CURRENT POSITION OF THE WARPED DASHBOARD IS OBSTRUCTING OUR VISIBILITY OF THE ROADWAY AND A SERVICE TECHNICIAN AT THE LOCAL FORD DEALERSHIP ADMITTED THAT IT WAS A HAZARDOUS. THERE WAS A FORD CUSTOMER SATISFACTION PROGRAM (#01B78) WHICH WAS ISSUED IN AUGUST 2001 AND EFFECTIVE UNTIL AUGUST 31, 2002 ADMITTING TO PROBLEMS WITH DASHBOARD (INSTRUMENT PANEL) WARPAGE ON THE 1999 & 2000 FORD CONTOUR. I HAVE CONTACTED FORD CUSTOMER SERVICE ON AT LEAST 4 OCCASIONS OVER THE PAST YEAR PLUS WITHOUT ANY SATISFACTION AND THE PROBLEM IS GETTING WORSE. THE FORD DEALER (HERITAGE FORD IN SOUTH BURLINGTON, VERMONT) INDICATES THAT THIS IS A FACTORY PROBLEM WHICH IS NOT BEING ADDRESSED. THEY WERE TO NOTIFY A FORD REGIONAL SERVICE TECHNICIAN OVER A MONTH AGO BUT I HAVEN'T HEARD FROM ANYONE. THE LOCAL DEALER ESTIMATES THAT IT WOULD COST ME $1400 TO $1800 TO FIX THIS PROBLEM. BASED ON WHAT I'VE OUTLINED ABOVE, I FEEL THAT IT SHOULD BE COMPLETED AT FORD'S COST. I FEEL THAT THIS A VERY SERIOUS PROBLEM, WHICH IS GETTING WORSE WITH THE IMPAIRED VISIBILITY AND COULD POSSIBLY CAUSE AN ACCIDENT. I CAN'T EVEN SEE THE HOOD FROM MY SITTING POSITION IN THE DRIVER'S SEAT. ALSO, IF I WERE TO TRY AND SELL THE CAR, IT WOULD BE BASICALLY NON SALEABLE BECAUSE OF THIS DANGEROUS PROBLEM. THERE ARE A SUBSTANTIAL NUMBER OF COMPLAINTS FILED WITH YOUR AGENCY REGARDING THIS PROBLEM THAT I RESEARCHED UNDER THE CATEGORIES OF OTHER, VISIBILITY AND VISIBILITY...DEFROSTER AMONG OTHERS. HOW MANY COMPLAINTS ARE REQUIRED BEFORE YOU FORCE FORD TO ISSUE A RECALL FOR THIS VERY DANGEROUS SITUATION? FORD HAS ALREADY ADMITTED A FLAW IN THE DASHBOARD WITH THEIR CUSTOMER SATISFACTION PROGRAM. ANY ASSISTANCE WOULD BE GREATLY APPRECIATED.
NHTSA complaint #10079006 — an unverified report by a vehicle owner.
Covington, GA
UNKNOWN OR OTHER
MY 1999 FORD CONTOUR CLEAR PAINT IS BUBBLE UP. I HAVE A RED CAR. I WANT TO KNOW IF IT'S BEEN IN A WREACK COULD THAT BE THE REASON OR IT'S JUST BAD PAINT. I BOUGHT MY CAR IN SEPTEMBER 2000.
NHTSA complaint #10068852 — an unverified report by a vehicle owner.
at 64,645 milesTexarkana, TX
UNKNOWN OR OTHER
LOW COOLANT LIGHT HAS CAME ON , COOLANT OK SECERAL MONTHS AGO. NOW THE CHECK ENGINE LIGHT HAS CAME ON. HOW CAN I GET THE FUSE BOX CHECKED WITHOUT COSTING ALOT. ONLY HAVE 64645 MILES ON CAR. CAN'T BELIEVE THERE IS PROBLEMS ALREADY.
NHTSA complaint #10069149 — an unverified report by a vehicle owner.
Winston, OR
UNKNOWN OR OTHER
PROBLEMS WITH VEHICLE'S DASHBOARD.*MR *CB
NHTSA complaint #10040255 — an unverified report by a vehicle owner.
Cincinnati, OH
UNKNOWN OR OTHER
THE CONSUMER NOTICED THAT THE DASHBOARD WAS WARPED. THIS ALLOWED BIG PIECES OF PLASTIC TO FLY THROUGH. SOME OF THE PLASTIC PIECES WERE SHARP AND CAME IN CONTACT WITH THE OCCUPANTS. THE DASHBOARD WARPING IS DUE TO THE SUNRAYS AND HEATER BLOWER. *NLM
NHTSA complaint #10048706 — an unverified report by a vehicle owner.
Alamogordo, NM
UNKNOWN OR OTHER
I OWN A 1999 FORD CONTOUR, IN WHICH THE DASH COVER (VINYL AND FOAM) ARE SEPARATING FROM THE METAL SHELL UNDERNEATH. IT IS APPROACHING THE PASSENGER'S SIDE AIRBAG (SRS), AND MY CONCERN IS IT MY EITHER CAUSE AN UNEXPECTED DEPLOYMENT OF THE AIRBAG RESULTING IN AN ACCIDENT, OR IT MAY PREVENT THE AIRBAG FROM DEPLOYING IN THE EVENT OF AN ACCIDENT. I HAVE CONTACTED FORD AND THEIR ANSWER WAS THEY WOULD SUBMIT IT TO THE ENGINEERS TO DETERMINE IF A RECALL WAS IN ORDER. UNLESS THERE ARE ENOUGH PEOPLE REPORTING THIS PROBLEM, I FEEL THEY WILL TAKE NO CORRECTIVE ACTION. I HAVE PERSONALLY OBSERVED TO OTHER '99 CONTOURS WITH THE SAME PROBLEM. UNFORTUNATELY, I WAS UNABLE TO CONTACT THE OWNERS AND ASK THEM TO MAKE COMPLAINTS AS WELL.
NHTSA complaint #10043461 — an unverified report by a vehicle owner.
Nashua, NH
UNKNOWN OR OTHER
DASH BOARD IS WARPING NEAR THE WINDSHIELD. I WAS TOLD THE WARRANTY TO FIX THAT PART WAS EXPIRED. THE COST TO FIX IT WOULD BE $300. THIS PROBLEM HAS BEEN GOING ON FOR A COUPLE OF YEARS AND I FIXED IT MYSELF. FORD NEVER SENT ME A RECALL NOTICE AND NOW THEY ARE CLAIMING THEY DID.
NHTSA complaint #10043114 — an unverified report by a vehicle owner.
at 5,000 milesHopewell, VA
UNKNOWN OR OTHER
I AM AN ORIGINAL OWNER OF A 1999 FORD CONTOUR SE SPORT. ABOUT 2 YEARS AGO THERE WAS A MAINTENANCE RECALL FOR THE CONTOUR'S DASH COMING UP DUE TO BAD GLUE. I TOOK MY VEHICLE TO THE NEAREST FORD DEALERSHIP AND FOUND THAT MY DASH WAS SO BAD IT HAD TO BE REPLACED. MY CAR WAS STILL UNDER WARRANTY AT THIS TIME ALSO. NOW MY DASH IS COMMING UP JUST LIKE IT DID BEFORE, EVIDENTLY THE DASH THEY REPLACED IT WITH STILL HAD THE DEFECTIVE GLUE IN IT. I CONTACTED FORD EXPLAINING THIS TO THEM AND FINDING OUT THAT THE MAINTENANCE ORDER HAD ENDED LAST YEAR. I TOLD THEM ABOUT IT BEING REPLACED AND DOING THE SAME THING IT DONE BEFORE WHILE ALSO EXPLAINING MY CONCERN ABOUT THE PASSENGER SIDE AIRBAG RELEASING AT ANY GIVEN TIME. THIS COULD VERY WELL HURT SOMEONE LIKE MYSELF WHO HAS HAD OPEN HEART SURGERY AND THEN HAD TO HAVE MY CHEST REWIRED DUE TO MY STERNUM NOT FUSING BACK TOGETHER CORRECTLY NOT TO MENTION WHAT THIS COULD DO TO ONE OF MY CHILDREN. THEY REFUSE TO REPAIR MY DASH EVEN THOUGH I DID WHAT THE LETTER TOLD ME AND COULDN'T HAVE AVOIDED THIS PROBLEM FROM HAPPENING AGAIN. I DIDN'T MAKE THE DASH NOR DID I MAKE THE GLUE, BUT I UPHELD MY RESPONSABILITIES. THIS IS A SAFETY CONCERN AND SHOULD BE REPAIRED BY FORD AT THERE EXPENSE NOT MINE.
NHTSA complaint #10021495 — an unverified report by a vehicle owner.
York, PA
UNKNOWN OR OTHER
I JUST BOUGHT A FORD CONTOUR AND THE DASHBOARD IS COMING UP AND IT COULD DEPLOY THE AIRBAG, SO WHAT IF ANYTHING IS SOMEONE GOING TO DO ABOUT THIS, AS YOU CAN SEE I AM NOT THE ONLY ONE WITH THIS PROBLEM, I HAD NO IDEA THAT THERE WAS A PROGRAM FOR THE DASHBOARD. IF IT IS A RECURRING PROBLEM THEN IT SHOULD BE A RECALL ON IT. *NLM
NHTSA complaint #10016329 — an unverified report by a vehicle owner.