2008 Ford Escape Hybrid steering problems

STEERING

The contact owns a 2008 Ford Escape Hybrid. The contact stated while driving at approximately 25 MPH and making a left turn, the steering wheel became stiff and made a hard right and the vehicle jumped the curb. The brake pedal was depressed, and the vehicle came to a stop. The contact stated that on several occasions while driving at various speeds, the vehicle failed to steer correctly, and the steering wheel needed to be held with added force. The TPMS warning light was illuminated. The vehicle was taken to an independent mechanic, but the vehicle was not repaired. The vehicle was taken to the residence where the torque sensor was replaced; however, the failure persisted. The manufacturer was notified of the failure. The failure mileage was approximately 290,000.

NHTSA complaint #11646314 — an unverified report by a vehicle owner.

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The contact owns a 2008 Ford Escape Hybrid. The contact stated while driving at an undisclosed speed, the steering wheel became inoperable. The contact stated that the steering wheel became difficult to turn with the power steering warning light illuminated. The vehicle was restarted; however, the failure recurred. The dealer was contacted. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 143,000.

NHTSA complaint #11631505 — an unverified report by a vehicle owner.

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The contact owns a 2008 Ford Escape Hybrid. The contact stated while driving 50-55 MPH, the message "Power Steering Assist Fault" was displayed. The contact stated while starting the vehicle later that day, the power steering was no longer functional, and the message was displayed. The dealer was not notified of the failure. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA hotline for assistance. The failure mileage was approximately 185,000.

NHTSA complaint #11573131 — an unverified report by a vehicle owner.

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The contact owns a 2008 Ford Escape Hybrid. The contact stated while driving at various speeds, the transmission was slipping between gears, and there was a significant delay while shifting into third gear. Additionally, the contact stated that when turning the steering wheel while driving, the vehicle failed to respond immediately and responded with a significant delay. There was no warning light illuminated. The contact stated that the failure had been recurring more frequently while driving. The contact related the failures to NHTSA Campaign Numbers: 14V284000 (Steering) and 15V606000 (Power Train). The dealer and the manufacturer were not notified of the failure. The vehicle was not diagnosed or repaired. The failure mileage was unknown.

NHTSA complaint #11557120 — an unverified report by a vehicle owner.

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The contact owns a 2008 Ford Escape Hybrid. The contact stated that while driving at an undisclosed speed, the power steering assist failed and the steering wheel seized. The power steering failure warning message was displayed. The vehicle was taken to an independent mechanic and diagnosed with power steering assist failure. The mechanic informed the contact that an unknown part needed to be replaced. The vehicle was not repaired. The dealer was made aware of the failure but informed the contact that a recall for the steering had expired. The manufacturer was not made aware of the failure. The failure mileage was unknown.

NHTSA complaint #11457659 — an unverified report by a vehicle owner.

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The contact owns a 2008 Ford Escape Hybrid. The contact stated that while operating the vehicle, the message “power assist error” had displayed and the steering wheel became very difficult to turn in either direction. The cause of the failure was not determined. The local dealer and manufacturer were notified of the failure. The failure mileage was 265,000.

NHTSA complaint #11443099 — an unverified report by a vehicle owner.

STEERING:HYDRAULIC POWER ASSIST:POWER STEERING FLUID

The contact owns a 2008 Ford Escape Hybrid. The contact stated while pulling out of a parking space, the vehicle lost power steering assist. There was no warning light illuminated. The vehicle was driven to the residence in manual steering mode. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 250,000.

NHTSA complaint #11442022 — an unverified report by a vehicle owner.

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TL* THE CONTACT OWNS A 2008 FORD ESCAPE HYBRID. THE CONTACT STATED WHILE DRIVING 65 MPH, THE STEERING WHEEL FAILED TO MOVE. THE POWER STEERING FAILURE MESSAGE WAS DISPLAYED ON THE INSTRUMENT PANEL. THERE WAS AN ABNORMAL BEEPING SOUND DETECTED. THE CONTACT STATED THAT THE VEHICLE WAS UNDRIVEABLE. THE LOCAL DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE CONTACT STATED THAT THE FAILURE WAS SIMILAR TO NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 120,000.

NHTSA complaint #11397385 — an unverified report by a vehicle owner.

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THE STEERING WILL LOCK UP WHEN MAKING A TURN AT LOW SPEED. IF I PULL DOWN HARD ON THE STEERING WHEEL IT WILL BREAK LOSE, BUT THIS HAS ALMOST CAUSED AN ACCIDENT.

NHTSA complaint #11301946 — an unverified report by a vehicle owner.

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THE ELECTRIC POWER STEERING WENT OUT WITH NO WARNING AND ALMOST CAUSED AN ACCIDENT AS THERE WAS NO WAY TO CONTROL THE DIRECTION OF THE VEHICLE. FORD HAD A RECALL ON SOME OF THESE MODELS BUT DID NOT INCLUDE ALL MODELS. THIS PROBLEM IS THE SAME AS THE PROBLEM THAT WAS RECALLED ON THE SAME MODELS BUT LIMITED BY VIN #. THIS COULD HAVE BEEN A MAJOR THREAT TO HUMAN LIFE HAD THE OPERATOR NOT HAD THE STRENGTH TO OVER COME THE LACK OF POWER STEERING. FORD SHOULD HAVE RECALLED ALL VEHICLES IN THIS MODEL KNOWING THERE WAS A PROBLEM WITH THE ESCAPE/MARINER STEERING SYSTEM.

NHTSA complaint #11164579 — an unverified report by a vehicle owner.

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TL* THE CONTACT OWNS A 2008 FORD ESCAPE HYBRID. WHILE DRIVING 70 MPH, THE STEERING WHEEL SHOOK SEVERELY AND THE VEHICLE WAS OUT OF CONTROL. ALSO, THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE CONTACT COASTED THE VEHICLE TO THE SIDE OF THE ROAD AND POWERED OFF THE ENGINE. THE VEHICLE WAS RESTARTED AND WAS ABLE TO DRIVE NORMALLY. THE VEHICLE WAS SLOWLY DRIVEN TO MATTHEWS CURRIE FORD (LOCATED AT 130 N TAMIAMI TRAIL, NOKOMIS, FL 34275, (800) 248-2378) WHERE IT WAS DIAGNOSED THAT THE STEERING COLUMN ASSEMBLY NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT THERE WAS NO RECALL ASSOCIATED WITH THE VIN. THE CONTACT WAS REFERRED TO NHTSA. THE APPROXIMATE FAILURE MILEAGE WAS 133,588.

NHTSA complaint #11164608 — an unverified report by a vehicle owner.

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STEERING WHEEL BEGAN SHAKING WHEN PARKED/IDLE AND WILD STOP AFTER EXCEEDING 10MPH. ISSUE ESCALATED AND NOW HAPPENS AT ALL SPEEDS WHEN NOT TURNING (TRAVELING STRAIGHT). SHAKING HAS BECOME MORE VIOLENT IN WHEEL. FIRST MECHANIC DETERMINE CODES WERE ASSOCIATED WITH RECALL #14S05. FORD CLAIMS THIS RECALL WAS PERFORMED AND CLOSED IN 2015. NOW, ISSUE HAS RESURFACED, AND ENTIRE STEERING COLUMN NEEDS TO BE REPLACED. SECOND MECHANIC AT A FORD DEALERSHIP CLAIMS THIS ISSUE IS THE SAME ISSUE AS THE RECALL AND WILL ATTEMPT TO CONTACT FORD AGAIN. STEERING POWER ASSIST FAILURE DISPLAYED.

NHTSA complaint #11157055 — an unverified report by a vehicle owner.

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SUNDAY AFTERNOON AROUND APPROXIMATELY 3PM (10/21/2018) I WAS DRIVING AND MY STEERING WHEEL BECAME STIFF WITHOUT ANY WARNING, AND I WAS UNABLE TO MOVE IT. IN THE CAR WITH ME WAS MY FRIEND, AND MYSELF. ON THE FIRST INSTANCE THIS DAY, I WAS PULLING INTO A PARKING LOT, AND WITHOUT WARNING MY CAR BEEPED TWICE, AND THE STEERING WHEEL WENT COMPLETELY STIFF. THANKFULLY, I WAS ABLE TO JUST PARK WHERE I WAS, TURN THE CAR OFF AND BACK ON, AND THE PROBLEM SEEMED TO BE GONE. ABOUT 15 MINUTES LATER, AS I WAS IN THE INTERSECTION COMING OUT OF THAT PARKING LOT, MY STEERING WENT OUT AGAIN. THERE WERE NO LIGHTS ON THE DASHBOARD, AND NO BEEPING OCCURRED. I COULD NOT MOVE THE WHEEL, AND I WAS TRAVELING IN THE DIRECTION OF OTHER VEHICLES THAT WERE TURNING, AND I WAS VERY CLOSE TO HITTING THEM. AGAIN, THANKFULLY, I WAS ABLE TO GET TO A SPOT STRAIGHT AHEAD TO PARK AND I ENDED UP LEAVING MY CAR THERE OVERNIGHT. MY FRIEND AND I ALMOST WRECKED IN A BUSY 4-WAY INTERSECTION DUE TO A MANUFACTURER MISTAKE, AS I HAVE RECOGNIZED ONLINE THROUGH MULTITUDES OF OTHER COMPLAINTS FOR SIMILAR SITUATIONS. THIS IS DANGEROUS. SOMEONE NEEDS TO TAKE RESPONSIBILITY, AS THE VEHICLE (A 2008 FORD ESCAPE HYBRID), GAVE ME NO WARNING WHATSOEVER BEFORE THE STEERING WHEEL SEIZED UP.

NHTSA complaint #11142373 — an unverified report by a vehicle owner.

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IVE HAD REOCCURRING ISSUES WITH MY BRAKES ,ABS SYSTEM , POWER TRAIN , STEERING COLUMN STARTER. OVER THE COURSE OF THREE YEARS AND IT SEEM LIKE THE PROBLEMS KEEP COMING UP . THE ONLY CLOSE CALL I REMEMBERS IS COMING HOME FROM WORK . MAKING A TURN ON TO A STREET, THEN ALL OF A SUDDEN MY POWER STEERING WENT OUT COMPLETELY. I COULD HAVE CRASHED IF A HUGE CURB WASNT THERE .

NHTSA complaint #11082619 — an unverified report by a vehicle owner.

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TAKATA RECALL POWER STEERING STOPED WORKING VERY SUDDENLY. WHILE I WAS DOING DELIVERIES FOR MY WORK I PARKED THE CAR TURNED IT OFF AND WHEN I GOT BACK AFTER ABOUT 10 MIN. POWER STEERING DIDN'T WORK AND HASN'T WORKED EVER SINCE. THE ONLY THING THAT I NOTICED THAT DAY IS THAT EVERY TIME I TURNED THERE WAS A VERY SLIGHT SHAKE ON THE STEESRING WHEEL. I THOUGHT THAT WAS UNUSUAL BUT NEVER THOUGHT THAT 2 HOURS LATER THE POWER STEERING WOULD COMPLETELY FAIL. THANK GOD THIS HAPPENED WHEN THE VEHICLE WAS PARKED. I CHECKED FOR RECALLS AND NOTICED THAT THE FORD ESCAPE 08 HAS A RECALL ON THE POWER STEERING, I IMAGINE THERE WAS ENOUGH COMPLAINTS TO MAKE THE RECALL HAPPEN. HOWEVER, THERE ARE NOT AS MANY HYBRID MODELS AND I'M SURE THAT'S THE ONLY REASON WHY THERE'S NO RECALL FOR THIS SPECIFIC MODEL YET. BUT AS FAR AS I KNOW BOTH MODELS THE ESCAPE AND THE ESCAPE HYBRID ARE IDENTICAL IN MANY WAYS INCLUDING SOME PARTS IF NOT ALL PARTS OF THE POWER STEERING SYSTEM.

NHTSA complaint #11080241 — an unverified report by a vehicle owner.

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THE ELECTRIC POWER STEERING ASSIST HAS FAILED CREATING DANGEROUS DRIVING CONDITIONS. THE VEHICLE WAS IN MOTION ON THE INTERSTATE WHEN THIS OCCURRED. FORD HAS RECALLED A NUMBER OF FORD ESCAPES FOR THIS ISSUE, BUT NOT ALL MODELS THAT ARE AFFECTED, INCLUDING MY VEHICLE.

NHTSA complaint #11074236 — an unverified report by a vehicle owner.

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POWER STEERING WENT OUT IN MY 08 ESCAPE. TOOK TO FORD DEALERSHIP WHO TOLD ME THAT RECALL WAS NO LONGER ATTACHED TO THE VEHICLE SINCE ITS OVER THE 46,000 MILES LIMIT. I INFORMED THEM THAT THERE IS NO EXPIRATION OR MILEAGE ON RECALLS. THEY THEN SAID THAT IT NEEDS A SOFTWARE UPDATE AND THE COST WILL BE ABOUT $1000. MY HUSBAND WAS DRIVING IT TO WORK AND NOTICED THE STEERING WHEEL STARTED TO SHAKE WHEN STOPPED. THEN DRIVING HOME THE POWER STEERING WENT OUT.

NHTSA complaint #11063520 — an unverified report by a vehicle owner.

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THE POWER STEERING ASSIST FAULT CAME UP WHILE I WAS DRIVING THROUGH A SHARP TURN AND ALMOST CAUSED AN ACCIDENT. WENT AWAY ON ITS OWN AND NEXT DAY CAME IN AGAIN AND SINCE THEN MY CAR IS HARD TO STEER AND DANGEROUS TO DRIVE. THERE WAS A RECALL OF 14S05 BUT IT DOESNT SHOW FOR MY VEHICLE. MINE IS THE SAME YEAR AFFECTED BUT DOES NOT APPLY FOR SOME REASON AND DEALERSHIP IS REFUSING TO TAKE ANY ACTION TO REMEDIATE.

NHTSA complaint #11054958 — an unverified report by a vehicle owner.

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TL* THE CONTACT OWNS A 2008 FORD ESCAPE HYBRID. WHILE DRIVING 40 MPH, THE POWER STEERING FAILED AND THE STEERING WHEEL BECAME EXTREMELY DIFFICULT TO STEER LEFT OR RIGHT. PAUL MILLER FORD IN LEXINGTON, KENTUCKY WAS MADE AWARE OF THE FAILURE AND STATED THAT THE VEHICLE WAS NO LONGER UNDER RECALL. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT, BECAUSE THE VEHICLE WAS PREVIOUSLY REPIARED UNDER MANUFACTURER RECALL NUMBER: 14S05, A SECOND REPAIR WOULD NOT BE FREE. THE FAILURE MILEAGE WAS APPROXIMATELY 202,000.

NHTSA complaint #11053933 — an unverified report by a vehicle owner.

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. IN 2012 AND 2013, I HAD POWER STEERING FAILURES WHILE DRIVING, LUCKILY RESULTING IN NO COLLISIONS. BOTH TIMES I TOOK MY VEHICLE INTO A FORD DEALER. BOTH TIMES, I WAS TOLD THAT NOTHING WAS WRONG WITH MY VEHICLE. IN 2014, FORD ISSUED A RECALL FOR A FAULTY SENSOR IN THE POWER STEERING. I IMMEDIATELY BROUGHT MY FORD TO MY DEALER FOR SERVICE. INSTEAD OF REPLACING THE STEERING COLUMN, THEY CHOOSE A 2ND OPTION (CHEAPER) AND SIMPLY REPROGRAMMED/ REBOOTED THE SENSOR. ON JULY 21ST, 2017, I PARKED MY CAR AND WHEN I CAME OUT A STARTED THE CAR, I HAD NO POWER STEERING. I WAS LUCKY I WASN'T ON THE HIGHWAY. I HAD THE CAR TOWED TO A LOCAL SERVICE CENTER AND THEY TOLD ME THAT ACCORDING TO THE COMPUTER THE SAME PART FAILED AGAIN. THEY RE-SET THE SENSOR AND WE TOOK THE CAR INTO OUR FORD DEALER TO HAVE IT SERVICED FOR THE RECALL. BOTH THE FORD DEALER AND FORD NA TOLL FREE SERVICE CENTER (I SPOKE TO DARREN IN AUGUST 8TH) TOLD ME THAT BECAUSE FORD HAD ALREADY PERFORMED THE RECALL SERVICE THAT THEY WILL NOT HONOR THIS ISSUE AS PART OF THE RECALL. HOWEVER, SINCE THE FORD DEALER TOOK THE 'CHEAPER' OPTION AND REPROGRAMMED THE SENSOR, FORD SHOULD HONOR THE RECALL AND REPLACE THE STEERING COLUMN. THIS IS THE SERVICE THAT OUR FORD DEALER STATED IS NOW REQUIRED TO FIX THE ISSUE. WE ARE FACED WITH SPENDING THOUSANDS OF DOLLARS OR DRIVING ESSENTIALLY AN UNSAFE VEHICLE BECAUSE FORD WAS ALLOWED TO OFFER THIS 'CHEAPER' RECALL SERVICE TO FORD OWNERS. IT'S A DISGRACE.

NHTSA complaint #11014601 — an unverified report by a vehicle owner.

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RECEIVED A SAFETY RECALL NOTICE 14S05. TOOK TO LOCAL DEALERSHIP WHO PERFORMED SENSOR RESET. TWO THOUSAND MILES LATER THE POWER STEERING FAILED WHILE DRIVING AND THE VEHICLE LURCHED TO THE RIGHT NEARLY HITTING A CYCLIST IN BIKE LANE AND STARTLING ME AS I WAS BARELY UNABLE TO MANHANDLE TO NOW MANUAL STEERING VEHICLE TO AVOID THE COLLISION. I AM QUITE STRONG AND IT IS LIKELY ANYONE W/LESS BODY STRENGTH WOULD NOT HAVE BEEN ABLE TO COMMAND THE VEHICLE. THAT IS WHEN I REVIEWED THE VOLUMINOUS COMPLAINTS FILED AND DETERMINED FORD IS COMPLETELY UNWILLING TO ACCEPT RESPONSIBILITY FOR WHAT WAS A FAULTY PART SUBJECTING TO OWNERS TO GREAT RISK OF INJURY. IT APPEARS BASED ON MY RESEARCH THAT THE RECALL SERVICE DONE WAS A FARCE AND WASTE OF TIME FOR CONSUMERS W/NO REAL REDUCTION OF SAFETY RISK. FURTHERMORE, IT SEEMS THE NHTSA IS WEAK IN RESPONSE TO THE SAFETY RISK AND NOT REQUIRING FORD TO REPLACE THE PART AND REDUCE THE CHANCES OF A SERIOUS VEHICLE CRASH.

NHTSA complaint #10984841 — an unverified report by a vehicle owner.

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WHEN TURNING THE STEERING WHEEL 180 DEGREES EITHER FROM FULL RIGHT TO FULL LEFT OR FULL LEFT TO FULL RIGHT, THE STEERING WHEEL STICKS, THEN RELEASES. FORD LOOKED AT THE ISSUE, REPLACED THE STEERING COLUMN, REPROGRAMMED THE ELECTRONIC TORQUE SENSOR UNDER THE PREVIOUS RECALL NOTICE AND THE PROBLEM REMAINS. THE ISSUE STARTED IMMEDIATELY AFTER REPLACING THE INNER AND OUTER TIE RODS. FORD SAYS THE STEERING RACK NEEDS TO BE REPLACED, I WANT TO KNOW WHY THIS STARTED HAPPENING AFTER THE TIE RODS WERE REPLACED AS THERE SHOULD NOT HAVE BEEN ANY INTERACTION WITH THE STEERING RACK ELECTRONICS. THIS OCCURS EVERY DAY AS I BACK OUT OF MY GARAGE INTO MY TURNAROUND AREA (SHARP RIGHT) FOLLOWED BY A FULL LEFT TO GO DOWN THE DRIVEWAY. IT ALSO HAPPENED IN LEAVING A GAS STATION ENTERING A PUBLIC STREET WHERE A FULL LEFT WAS FOLLOWED BY A FULL RIGHT IN TRAFFIC. ANY IDEAS ON WHAT WOULD HAVE CAUSED THIS?

NHTSA complaint #10969899 — an unverified report by a vehicle owner.

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AS I WAS DRIVING HOME FROM WORK THURSDAY 3/23/17 THE STEERING WHEEL STARTED CLICKING AND SHAKING BACK AND FORTH BY ITSELF DURING DRIVING AND AT A STOP. I INVESTIGATED RIGHT AWAY AND DISCOVERED THERE WAS A RECALL ON THE TORQUE SENSOR BUT ALL THEY DID WAS A COMPUTER UPDATE RATHER THEN REPLACE THE PART. NOW THEY WON'T HONOR THE RECALL AND THE COST IS $1700-$1900 TO FIX.

NHTSA complaint #10969230 — an unverified report by a vehicle owner.

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MULTIPLE EPISODES OF "STOP SAFELY NOW" (AFTER NEW ENGINE ($8000) WAS PUT IN 6/2014). AT TIME OF ENGINE REPLACEMENT, RECALL FOR POWER STEERING MODULE WAS COMPLETED. FAST FORWARD TO 3/2017.... MONDAY MORNING (8AM) NEW 'WRENCH' LIGHT GOES ON IN DASH. DROP KIDS AT DAYCARE AND WHEN I RESTART CAR (830AM) AND WENT TO BACK OUT OF THE DRIVEWAY - NO POWER STEERING!!! GOOD THING FORD TOOK CARE OF THAT RECALL BACK IN 2014...*SARCASM* NOW THEY SAY THAT THE ONLY WAY IT WOULD BE COVERED UNDER RECALL WAS IF LOSS OF POWER STEERING OCCURRED WITHIN 12 MONTHS OF RECALL BEING COMPLETED. THIS CAR HAS BEEN NOTHING BUT A HEADACHE AND 2 FORD DEALERSHIPS THAT DO NOT STAND BEHIND THE FORD NAME OR THEIR SERVICE!

NHTSA complaint #10960013 — an unverified report by a vehicle owner.

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I HAVE A 2008 FORD ESCAPE HYBRID, ON 03.02.17 WHEN I WENT TO LEAVE FOR WORK, A WRENCH LIGHT CAME ON IN MY CAR. WHEN I DID SOME RESEARCH I FOUND A LOT OF RECALL NOTICES OF FOR THIS-PRIOR TO THIS, WHEN AT AN IDLE MY STEERING WHEEL HAD RECENTLY STARTED TO VIBRATE-THE CAR DROVE PERFECTLY FINE TO WORK. AS I LEFT FROM WORK THAT DAY, I HAD NO STEERING!! IT WAS WORSE THAN DRIVING A CAR WITH NO POWER STEERING. I WAS SCARED AND ALMOST GOT INTO AN ACCIDENT GOING HOME DUE TO THIS!! I TOOK IT TO THE FORD DEALERSHIP THE NEXT DAY AND IT PULLED A CODE B2278-STEERING SHAFT TORQUE SENSOR MALFUNCTION-WHICH IS EXACTLY WHAT THE RECALL FOR MY YEAR, MAKE AND MODEL WERE FOR. WELL, FORD STATES MY VIN NUMBER DOESN'T QUALIFY FOR THE RECALL!!! ARE YOU KIDDING ME?!! I WAS ALMOST IN AN ACCIDENT AND IT IS THE EXACT SAME THING THAT THE RECALL WAS FOR!!! I WANT FORD TO BE HELD RESPONSIBLE TO REIMBURSE ME FOR THIS. THEY CAN'T PICK AND CHOOSE WHICH VEHICLES QUALIFY AND DON'T WHEN IT IS THE EXACT SAME PROBLEM.

NHTSA complaint #10959781 — an unverified report by a vehicle owner.

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MAKING A TURN TODAY MARCH 1,2017 ON A MAIN STREET THE STEERING WHEEL BECAME VERY HARD TO TURN. THE DASHBOARD ERROR MESSAGE STATED POER STEERING ASSIST FAULT. CALLED DEALERSHIP SINCE I READ ONLINE OF A RECALL FOR THIS MALFUNCTION BUT THEY SAID MY VIN IS NOT INCLUDED. THIS IS VERY DANGEROUS SINCE TURNING THE WHEEL IS EXTREMELY DIFFICULT AND UNSAFE TO DRIVE!!!

NHTSA complaint #10957932 — an unverified report by a vehicle owner.

STEERING

POWER STEERING ASSIST CUT OUT ON ROUTE 80 AT 65MPH . SMASHED INTO CURB IN REST AREA TRYING TO STOP. REPLACED TIRE

NHTSA complaint #10946970 — an unverified report by a vehicle owner.

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REMEDY RECALL 14S05 -- POWER STEERING CONTROL MODULE (PSCM) SOFTWARE UPDATE PERFORMED (AS DIRECTED) DID NOT ADEQUATELY REMEDY THE SAFETY DEFECT (THE TORQUE SENSOR ITSELF) AND MAY IN FACT CAUSE FURTHER ISSUES WITH THE VEHICLES POWER STEERING. FORD CURRENTLY DOES NOT PROVIDE ASSISTANCE FOR REPAIRS UNDER THE SAFETY RECALL. PERHAPS THEY ARE WAITING FOR MORE INJURY /CIVIL LAWSUITS BEFORE ADDRESSING THESE CRITICAL SAFETY CONCERNS. THE NHTSA ALSO PARTLY SHARES THE BLAME FOR THIS ... AFTER ISSUING RECALL 14V-284 (VOQ 10670665), THEY HAVE BEEN INFORMED OF THE CONTINUED PSCM ISSUES AND HAVE NEGLECTED TO GRANT A DECISION THAT DIRECTLY ADDRESSES THE STEERING WHEEL TORQUE SENSOR DEFECT. SHAME ON YOU. DATE OF RECALL PERFORMED ON 9/3/2014 AT ODO 116,044. ELECTRIC POWER STEERING ASSIST FAILURE OBSERVED AND TAKEN INTO DEALERSHIP ON 1/11/2017 AT ODO 139,151. FORD CUSTOMER CARE DENIED ASSISTANCE IN REPLACING THE TORQUE SENSOR AS NOTED IN RECALL 14S05. I WAS TOLD, "THE RECALL ADDRESSED THE SOFTWARE ISSUE, NOT THE DEFECTIVE PART(S) AND TOO MUCH TIME HAS ELAPSED FOR OUR COMPANY TO HELP YOU PAY FOR THE REPAIR." FORD WOULD RATHER ITS DRIVERS (VEHICLES) OPERATE IN CONDITION THAT IS UNSAFE AND AT AN INCREASED RISK OF CRASH OR INJURY, THAN GO THE EXTRA MILE TO ENSURE THE SAFETY CONCERN IS RESOLVED. SEEING AS OTHER PETITIONERS HAVE HAD THE SAME ISSUE AND THIS IS AN OPEN AND ONGOING INVESTIGATION, MYSELF AND OTHER DRIVERS WOULD APPRECIATE AN EXPEDITED RESPONSE FROM THE NHTSA TO RECONCILE AND RE-MEDIATE THIS ISSUE. THANK YOU.

NHTSA complaint #10944531 — an unverified report by a vehicle owner.