62 of the 736 complaints about the 2003 Ford Escape are about the airbag system — 8% of everything reported for this model year. Half of the failures with a mileage on record happened before 73,698 miles.
62
Complaints
18
Crashes
1
Fires
11
Injuries
Filed with NHTSA, in their own words.
AIR BAGS
I was doordashing as it's my job and all of sudden my car starts not idling won't stay off od off switch that switch stayed consistently flickered either the engine or transmission is slipping or misfiring
NHTSA complaint #11655657 — an unverified report by a vehicle owner.
AIR BAGS
I had a rear end at fault collision that totaled my 2003 Ford Escape on Dec.19, 2021....not one air bag deflated (yes I was at fault) because I was the one whom ran into the back of a jeep.....I'm having neck pain and spasms from whiplash, just curious whu not 1 airbG in the whole car deflated?
NHTSA complaint #11445539 — an unverified report by a vehicle owner.
AIR BAGS
TL* THE CONTACT OWNS A 2003 FORD ESCAPE. WHILE DRIVING APPROXIMATELY 10 TO 20 MPH, THE VEHICLE HESITATED AND THE AIR BAG INDICATOR FLASHED ON AND OFF. THE VEHICLE WAS TAKEN TO BEACH FORD (888-869-6079, LOCATED AT 2717 VIRGINIA BEACH BLVD, VIRGINIA BEACH, VA 23452) AND THE CONTACT WAS INFORMED THAT THERE WAS NO RECALL. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE CONTACT STATED THAT THE VEHICLE FAILED INSPECTION DUE TO THE AIR BAG INDICATOR. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 193,481.
NHTSA complaint #11288231 — an unverified report by a vehicle owner.
AIR BAGS
PLUG ON WIRE TO DRIVER'S SIDE AIRBAG UNDER DRIVER'S SEAT SEPARATES WHEN ADJUSTING SEAT. MUST BE RECONNECTED EACH TIME. PURCHASED NEW AND HAS ALWAYS BEEN LIKE THIS.
NHTSA complaint #11271152 — an unverified report by a vehicle owner.
AIR BAGS
TL* THE CONTACT OWNS A 2003 FORD ESCAPE. THE CONTACT NOTICED THAT THE K FRAME WAS CORRODED AND THE AIR BAG WARNING INDICATOR ILLUMINATED CONTINUOUSLY. IN ADDITION, WHILE THE BRAKE PEDAL WAS DEPRESSED, THE VEHICLE ACCELERATED INDEPENDENTLY. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE K FRAME NEEDED TO BE REPLACED, THE POWER CONTROL MODULE NEEDED TO BE REPAIRED, AND THE AIR BAGS NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 172,470.
NHTSA complaint #11203699 — an unverified report by a vehicle owner.
AIR BAGS
THE AIR BAG STAY ON AND KEEPS BLINKING AND WON'T TURN OFF. I HAVE DONE EVERYTHING POSSIBLE TO CHECK THIS ISSUE OUT, HAVING NO LUCK SO FAR.
NHTSA complaint #11203280 — an unverified report by a vehicle owner.
AIR BAGS
TL* THE CONTACT OWNS A 2003 FORD ESCAPE. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR WAS ILLUMINATED, WHICH WAS A SAFETY CONCERN. THE DEALER (GUS JOHNSON FORD, 8300 E SPRAGUE AVE, SPOKANE VALLEY, WA 99212, (509)-924-1000) WAS CONTACTED AND STATED THAT THE VIN WAS NOT INCLUDED IN ANY RECALLS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND STATED THAT THE VIN WAS NOT INCLUDED IN AN AIR BAG RECALL. THE FAILURE MILEAGE WAS 180,000.
NHTSA complaint #11114145 — an unverified report by a vehicle owner.
AIR BAGS
TL* THE CONTACT OWNS A 2003 FORD ESCAPE. WHILE DRIVING APPROXIMATELY 55 MPH, THE VEHICLE SLID ON ICE, CROSSED OVER TWO LANES, AND CRASHED INTO A CEMENT WALL HEAD ON THE AIR BAG FAILED TO DEPLOY. THE CONTACT SUSTAINED HEAD, SHOULDER, NECK, AND LOWER BACK INJURIES THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO A POLICE TOWING LOT. IN ADDITION, THE CONTACT STATED THAT THE VEHICLE FELT AS IF IT WERE ACCELERATING INDEPENDENTLY. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC TO DETERMINE THE CAUSE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND DID NOT OFFER ASSISTANCE. THE APPROXIMATE FAILURE MILEAGE WAS 200,000. *TT
NHTSA complaint #11057326 — an unverified report by a vehicle owner.
AIR BAGS
TL* THE CONTACT OWNS A 2003 FORD ESCAPE. WHILE DRIVING AT ANY SPEED AND WHEN THE VEHICLE WAS STARTED OCCASIONALLY, THE AIR BAG WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER (NAPA LINCOLN FORD, 300 SOSCOL, NAPA, CA, 94559) AND THE CONTACT WAS INFORMED THAT THERE WAS NO RECALL. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND REFERRED THE CONTACT TO NHTSA TO FILE A COMPLAINT. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 100,000.
NHTSA complaint #11020908 — an unverified report by a vehicle owner.
AIR BAGS
MY ABS LIGHTS IS ON. I THEN WAS ABLE TO FIND THE ISSUE WITH THE WIRES UNDER BOTH SEATS. THE WAY THEY WERE STABILIZED TO THE SEAT GLIDE HAS CAUSED THE WIRE TO FREY.I AM IN NEED OF NEW WIRING UNDER BOTH SEATS,DRIVER SIDE BEING THE WORST OF THE TWO.THIS IS NOT ANYTHING I HAVE DONE IT IS DUE TO POOR DESIGNS.
NHTSA complaint #11014884 — an unverified report by a vehicle owner.
AIR BAGS
AIR BAG LIGHT GOES ON AND STAYS ON FOR AWHILE ,SOMETIMES IT DOES NOT GO OFF TILL I TURN THE CAR OFF
NHTSA complaint #10949279 — an unverified report by a vehicle owner.
AIR BAGS
TL* THE CONTACT OWNS A 2003 FORD ESCAPE. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR ILLUMINATED. AFTER SECURING THE SEAT BELT, THE INDICATOR REMAINED ILLUMINATED UNTIL THE ENGINE WAS TURNED OFF. THE CONTACT DID NOT FEEL SAFE WHILE DRIVING THE VEHICLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 53,800.
NHTSA complaint #10926534 — an unverified report by a vehicle owner.
AIR BAGS
TL* THE CONTACT OWNS A 2003 FORD ESCAPE. WHILE IN PARK, THE AIR BAG WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER ON TWO SEPARATE OCCASIONS WHERE IT WAS DIAGNOSED THAT THE AIR BAG CONNECTOR UNDERNEATH THE FRONT PASSENGER SIDE SEAT NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED BOTH TIMES; HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 100,000.
NHTSA complaint #10889237 — an unverified report by a vehicle owner.
AIR BAGS
0N APR 22, 2015 WHILE DRIVING FROM SHADY SPRING WV TO PRINCETON WV ON I-77 TO A DRS APPT, MY WIFE AND I NOTICED A POPPING SOUND COMING FROM THE RIGHT FRONT OF THE VEH WHEN VEERING OR TURNING RIGHT. I HAD TO WORK THAT DAY AFTER I RETURNED FROM THE DR AND HAD PLANNED TO TAKE THE VEH TO A MECHANIC AFTER I GOT OFF TO FIND OUT THE PROBLEM. WHILE DRIVING HOME FROM WORK ON PLUTO ROAD IN SHADY SPRING, I ROUNDED A CURVE TO THE RIGHT AT 20 MPH AND SOMETHING BROKE CAUSING THE VEH TO COME TO A SUDDEN STOP. I HAD THE VEH TOWED TO A&R SERVICE CTR IN SHADY SPRING AND WAS NOTIFIED THAT AFTERNOON THAT THE SUB FRAME BROKE/ LOWER CV JOINT HAD CAME LOOSE AND THAT THERE WAS EXCESSIVE RUST AND CORROSION COVERING THE WHOLE UNDERNEATH OF THE VEH. I NOTIFIED KC PREOWNED AUTO WHOM I HAD PURCHASED THE VEH FROM IN SEPT 2014. HE WENT TO THE MECH AND LOOKED AT THE VEHICLE AND CALLED ME AND STATED THE GOOD NEWS IS THERE IS A RECALL ON THE SUB FRAME THAT HAD BROKEN AND COULD BE TAKEN TO MOUNTAINEER AUTO IN BECKLEY WV FOR REPAIR. THE VEH WAS TAKEN ON APR 27 2015, AND AFTER BEING SENT TO A BODY SHOP FOR A RUSTED AND BROKEN BOLT, A NEW SUB FRAME WAS PLACED ON THE FRONT. MY WIFE PICKED IT UP ON JUN 20 2015 AND NOTICED DRIVING HOME A VIBRATION COMING FROM THE FRONT RIGHT AND A GRINDING SOUND COMING FROM THE MIDDLE OF IT. I TOOK IT BACK TO MOUNTAINEER AUTO THE NEXT DAY AND WAS TOLD BY THE SVC REP (J T) THAT FORD WAS NOT GOING TO PUT ANYMORE MONEY IN TO THIS VEH AND THERE WAS NOTHING THEY WOULD DO. I NOTIFIED THE WV ATTY GENERAL FOR HELP AND AFTER TRYING TO RECTIFY THE ISSUE RECEIVED A LETTER THAT NOTHING COULD BE DONE. THE VEH SAT IN MY DRIVEWAY UNTIL FEB 3, 2016, WHEN I SAVED UP MONEY TO FIX IT MYSELF. I TOOK IT BACK TO MOUNTAINEER AUTO AND WAS TOLD THE CARRIAGE BEARING WAS BROKE, AND NOTHING COULD BE DONE DUE TO EXCESSIVE RUST AND CORROSION. TOOK IT TO 2 BROTHERS AND RECEIVED THE ATTACHED STATEMENT.
NHTSA complaint #10826154 — an unverified report by a vehicle owner.
AIR BAGS
TL* THE CONTACT OWNS A 2003 FORD ESCAPE. THE CONTACT STATED THAT WHILE DRIVING AT 67 MPH, THE CRUISE CONTROL FAILED TO DISENGAGE. AS A RESULT, THE CONTACT CRASHED INTO AN EMBANKMENT AND THE VEHICLE ROLLED OVER MULTIPLE TIMES. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT SUSTAINED MINOR SCRAPES AND BRUISES AND THE TWO PASSENGERS IN THE REAR OF THE VEHICLE SUSTAINED BUMPS, BRUISES AND SCRAPES THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS DESTROYED. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 12V353000 (ENGINE AND ENGINE COOLING , VEHICLE SPEED CONTROL). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 160,000.
NHTSA complaint #10702026 — an unverified report by a vehicle owner.
AIR BAGS
2003 FORD ESCAPE XLT. AIRBAGS DIDN'T DEPLOY WHEN THE CONSUMER HIT A DEER. *TA THE CONSUMER STATED THE FRONT OF THE VEHICLE CAVED IN, UPON IMPACT.
NHTSA complaint #10661747 — an unverified report by a vehicle owner.
AIR BAGS
TL * THE CONTACT OWNS A 2003 FORD ESCAPE. THE CONTACT STATED THAT WHILE DRIVING 65 MPH, SHE HEARD A LOUD POPPING SOUND AND LOST CONTROL OF THE VEHICLE. THE CONTACT MENTIONED THAT THE VEHICLE WENT ACROSS FOUR LANES, ROLLED OVER TWICE, LANDED INTO INCOMING TRAFFIC AND NONE OF THE AIR BAGS DEPLOYED. A POLICE REPORT WAS FILED. THE DRIVER SUSTAINED THREE BROKEN VERTEBRAE, AND LACERATIONS TO HER HEAD. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 68,000.
NHTSA complaint #10596572 — an unverified report by a vehicle owner.
AIR BAGS
TL* THE CONTACT OWNS A 2003 FORD ESCAPE. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR REMAINED ILLUMINATED. THE DEALER WAS NOTIFIED OF THE FAILURE HOWEVER, THEY STATED THERE WERE NO RECALLS. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 112,000...UPDATED 08/11/14
NHTSA complaint #10595988 — an unverified report by a vehicle owner.
AIR BAGS
MY AIRBAG LIGHT STAY ON, HAD FORD DEALER CHECK OUT THE PROBLEM, INFORM OF THE DEFECT WITH THE SEAT BELTS HARNESS IS NOT WORKING UP TO STANDER. IF I GOT INTO A CRASH, THE SEAT BELTS WOULD NOT HOLD ME BACK.
NHTSA complaint #10595739 — an unverified report by a vehicle owner.
AIR BAGS
TL* THE CONTACT OWNS A 2003 FORD ESCAPE. THE CONTACT STATED THAT THE AIR BAG FAILED TO ACTIVATE WHEN THE SEAT OCCUPANT WAS UTILIZING THE SEAT. THE VEHICLE WAS TAKEN TO A PRIVATE MECHANIC WHERE THE FAILURE WAS UNABLE TO BE REPLICATED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS UNKNOWN AND THE CURRENT MILEAGE WAS 230,907. UPDATED 09/02/14*LJ THE CONSUMER STATED THE VEHICLE WAS TAKEN TO BE REPAIRED. IT WAS ADVISED THAT THE SPARK PLUGS NEEDED TO BE REPLACED. THE FAILURE CONTINUED. UPDATED 09/12/2014
NHTSA complaint #10594623 — an unverified report by a vehicle owner.
AIR BAGS
TL* THE CONTACT OWNS A 2003 FORD ESCAPE XLT. THE CONTACT WAS TRAVELING 35 MPH WHEN THE AIR BAG WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER. THE MANUFACTURER WAS NOT CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 133,000 AND THE CURRENT MILEAGE WAS 133,400. UPDATED 8/28/12 CN UPDATED 08/29/12.
NHTSA complaint #10470089 — an unverified report by a vehicle owner.
AIR BAGS
TL* THE CONTACT OWNS A 2003 FORD ESCAPE. THE CONTACT WAS DRIVING APPROXIMATELY 40 MPH AND THE SRS WARNING INDICATOR ILLUMINATED ON THE INSTRUMENT PANEL UNTIL THE ENGINE WAS TURNED OFF. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THE WIRING HARNESS WAS REPLACED. MOST RECENTLY, THE MALFUNCTION RECURRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 35,000.
NHTSA complaint #10466035 — an unverified report by a vehicle owner.
AIR BAGS
TL* THE CONTACT OWNS A 2003 FORD ESCAPE. THE CONTACT STATED THE AIR BAGS LIGHT ILLUMINATES AND THERE WAS A CONSTANT BEEPING SOUND IN THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER WHO RAN A DIAGNOSTIC TEST AND THERE WAS A CODE#B1869 STATING THE WIRING HARNESS FOR THE DRIVER AND PASSENGER SEATS AND BODY HARNESSES NEEDED TO BE REPLACED. THIS WOULD BE AN EXPENSE OF $686 TO THE CONTACT. THE MANUFACTURER WAS NOTIFIED WHO OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS 86,000.
NHTSA complaint #10461018 — an unverified report by a vehicle owner.
AIR BAGS
AIRBAG WARNING LIGHT REPEATEDLY FLASHES WARNING CODE#47. LIC MECH CAN CLEAN CONNECTOR CONTACTS AND RESET COMPUTER CODE BUT IF WON'T RESET, BAG(S) MAY NOT DEPLOY. MECH ADVISES PROB IS WELL KNOWN OCCURRENCE W/ 1999-2005 FORD ESCAPES. CODES#46/47 (DRIVERS SEAT/RT FRT PASSENGER SEAT) APPEARING AS A RESULT OF ORIGINAL EQUIPMENT DEFECTIVE WIRING HARNESSES FOR AIRBAG/PRETENSIONER SEAT BELT SYSTEM. ONLY FIX IF LIGHT STAYS ON AND CAN'T BE RESET IS TO REPLACE WIRE HARNESSES; COST $550+ (MUST REMOVE SEATS, PULL UP CARPET TO GAIN ACCESS TO HARNESS AND REPLACE SAME) . NHTSA INVESTIGATED ISSUE IN 1999 (ACTION# SQ99026 NOV.'99-MAY.-2000) BUT CLOSED CASE WITH NO FURTHER ACTION. INTERNET INQUIRY INDICATES LARGE NUMBER OF COMPLAINTS ABOUT ABOVE AND ALSO FAILURE OF AIRBAG DEPLOYMENT IN ACCIDENTS. INTERNET INDICATES ISSUE INVOLVES MAZDA TRIBUTES ALSO AS FORD ASSOCIATED WITH MAZDA AND USES SAME HARNESS AND SYSTEM. FORD APPARENTLY HAS A REPLACEMENT HARNESS TO FIX PROBLEM BUT OWNERS MUST PAY FOR PART AND LABOR AS FORD DOESN'T ACKNOWLEDGE DEFECTIVE ORIGINAL EQUIPMENT.
NHTSA complaint #10455553 — an unverified report by a vehicle owner.
AIR BAGS
WE HAVE A 2003 FORD ESCAPE THE AIRBAG LIGHT HAS CAME ON AND WENT OFF SPORADICALLY IN THE PAST 3 YEARS BUT WENT OUT. THIS TIME IT HAS STAYED ON SO WE TOOK IT TO THE FORD DEALER AND THEY SAID THE SEAT BELT WIRING HARNESS ON BOTH THE FRONT SEATS WAS BAD AND IF THERE WAS AN ACCIDENT THE AIR BAG MIGHT NOT DEPLOY THE VEHICLE HAS NEVER BEEN IN WATER SO THERE IS NO REASON FOR THE WIRES TO BE BAD OTHER THEN THEY WHERE INADEQUATE TO BEGIN WITH. THEY SAID TO FIX IT THEY WOULD HAVE TO TAKE OUT THE SEATS PULL THE CARPET BACK AND REPLACE THE HARNESSES.
NHTSA complaint #10383364 — an unverified report by a vehicle owner.
AIR BAGS:FRONTAL
I OWNED A 2003 ESCAPE AND HAD A HEAD ON ACCIDENT IN WHICH THE AIR BAGS DID NOT GO OFF. NOT SURE WHY THERE HAS NOT BEEN A RECALL ONE THE AIR BAGS WITH SO MANY PEOPLE HAVING THE SAME PROBLEM. AIR BAG LIGHT NEVER CAME ON OR GAVE ME ANY PROBLEM.
NHTSA complaint #10335167 — an unverified report by a vehicle owner.
AIR BAGS:FRONTAL
ON 4/25/2010 I HAD A PERSON RUN AN INTERSECTION CAUSING ME TO HIT THEM. MY AIR BAGS DID NOT GO OFF LIKE THEY SHOULD HAVE. MY FRONT BUMPER AND GRILL WERE PUSHED ALL THE WAY TO THE ENGINE CAUSING ENGINE DAMAGE AS WELL. I HAVE HEARD OF OTHERS DOING THE SAME THING. I DROVE A 2003 FORD ESCAPE XLT. IT WAS TOTALED IN THE CRASH. I WAS WEARING MY SEAT BELT WHICH WAS THE ONLY THING THAT KEEP ME SAFE. I STILL GOT HURT WITH A HURT NECK AND BACK.
NHTSA complaint #10328207 — an unverified report by a vehicle owner.
AIR BAGS:FRONTAL
A WIRING HARNESS FOR THE AIRBAG/SAFETY RESTRAINT SYSTEM IN MY 2003 FORD ESCAPE FREQUENTLY HAS PROBLEMS CAUSING THE AIRBAG LIGHT TO ILLUMINATE -- AND ACCORDING TO FORD THE AIRBAG IS DISABLED. I HAVE HAD THIS PROBLEM OFF AND ON SINCE APPROXIMATELY 2005. FORD IS AWARE THAT THIS MODEL YEAR HAS PROBLEMS WITH THIS WIRING HARNESS AND ISSUED A TECHNICAL BULLETIN THAT OWNERS MUST REPLACE THE HARNESS. IF WIRING HARNESS IS FAULTY AND CAUSES AIRBAGS TO DISABLE, SHOULDN'T THIS BE A SAFETY RECALL INSTEAD OF A TECHNICAL BULLETIN FOR CONSUMERS TO REPAIR AT THEIR OWN EXPENSE?
NHTSA complaint #10323843 — an unverified report by a vehicle owner.
AIR BAGS
AUG 2007- AIR BAG WARNING LIGHT CAME ON. DEALERSHIP FOUND DEFECT IN DRIVER/PASSENGER AIR BAG CIRCUIT LOCATED UNDER FRONT SEATS (DTC CODE - D1990/D1994). REPLACED CONNECTORS & HARNESS($490). SUGGESTED CAUSE WAS MOTION OF ADJUSTING POWER SEAT. NOW, OCT 2009 (MILEAGE - 85,000) AIR BAG WARNING LIGHT IS ON AGAIN. FIRST FLASHING, THEN OFF FOR A FEW DAYS, THEN SOLIDLY ON AGAIN. IS THIS CIRCUIT LOCATED IN A PLACE WHERE IT SHOULDN'T BE? IS THIS WHY THERE ARE COMPLAINTS ABOUT ESCAPE AIR BAGS NOT OPENING IN A CRASH? CAN SOMEONE CHECK OUT THE LOCATION OF THE WIRING FOR THIS CIRCUIT? IS IT CAUSING AIR BAG FAILURE IN ESCAPES? DO WE NEED DEATHS? HAS FORD MADE CHANGES IN THE NEW ESCAPES?
NHTSA complaint #10293364 — an unverified report by a vehicle owner.
AIR BAGS
PURCHASED 2003 FORD ESCAPE 04/05/08. AIR BAG LIGHT CAME ON A WEEK LATER RETURNED VEHICLE FOR OTHER MINOR FIXES WAS TOLD LIGHT WAS NOT IMPORTANT AS THE BAGS WOULD NOT DEPLOY. DURING OIL CHANGE ON 12/08 TOLD FORD SERVICE DEPT. AGAIN ABOUT AIR BAG LIGHT SAME ANSWER. ALSO INFORM THEM ABOUT CAR SHAKING WAS TOLD IT WAS BECAUSE I WAITED TOO LONG FOR OIL CHANGE. TOOK VEHICLE IN FOR OIL CHANGE 07/08/09 WAS REFUSED VEHICLE TOLD IT WAS DANGEROUS FOR ME TO DRIVE FOUND RT FRONT LOWER BALLJOINT LOOSE IN STEERING KNUCKLE WORN OUT STEERING KNUCKLE NEED TO REPLACE BOTH LOWER BALL JOINTS AND RT FRONT STEERING KNUCKLE PROBABLY CAUSE OF WHY VEHICLE WAS SHAKING AND WOULD COST ABOUT $1700 AND WERE NOT SURE IF EXTENDED WARRANTY WOULD COVER. THEY WERE RUDE AND I BROKE DOWN. THIS CAR HAS HAD THE SHAKES SINCE I BOUGHT IT. I FINALLY TOOK MY VEHICLE HOME TO BRING IT BACK THE NEXT DAY. I PICKED IT UP ON THE 15TH ONCE FORD STATED ALL REPAIRS WERE COMPLETED VEHICLE WAS ROAD TESTED AND ENGINE LIGHT WAS GONE EXCEPT THEY DID NOTHING FOR THE AIR BAGS. THIS SHOP IS 12.07 MILES FROM MY HOME APPROX HALFWAY THROUGH THE ENGINE LIGHT CAME ON AND THE CAR STARTED SHAKING BETWEEN 45 AND 50MPH. I CALLED THEM WHEN I GOT HOME GAVE ME ANOTHER APPOINTMENT DIFFERENT DIAGNOSTIC. NO ONE IN THIS SHOP CAN TELL ME IF ANY RECALLS HAVE BEEN DONE ON THIS VEHICLE. I HAVE A HANDICAP DAUGHTER WHO GETS HER MEDICAL CARE AT THE VETERANS ADMINISTRATION HOSPITAL AN HOUR AWAY. I NEED A SAFE VEHICLE. MY FAMILY CANNOT AFFORD ANOTHER CAR. THESE PEOPLE NEVER GIVE ME A STRAIGHT ANSWER AND PUT DOWN WHATEVER THEY WANT ON THEIR INVOICES. THIS SHOP IS RUN BY A HUSBAND AND WIFE TEAM NO ONE CARES IF MY VEHICLE IS SAFE THEY JUST WANT TO MAKE MONEY OFF OF US. CAN YOU PLEASE HELP ME FIND OUT WHAT HAS BEEN CORRECTED ON MY VEHICLE VIN . THANK YOU VERY MUCH.
NHTSA complaint #10277995 — an unverified report by a vehicle owner.