FaultScore

FaultScore report

1989 Ford Escort problems

Owners have filed 199 complaints about the 1989 Ford Escort with NHTSA between 1995 and 2010. The largest single group is the electrical system.

Not graded

Too few complaints, or too short a model run, to compare fairly.

How this is worked out

The numbers

199

Complaints

9

Crashes reported

86

Fires reported

7

Injuries reported

2 complaints report a death.

100,000 mi

Median mileage at failure

Half of reported failures happened before this

20%

Failed under 36,000 miles

Inside a typical bumper-to-bumper warranty

How 1989 compares with every other Ford Escort

Click any bar to open that year's report.

Complaints filed with NHTSA, by model year. Bar colour is the FaultScore grade: A B C D F ungraded

What breaks on a 1989 Ford Escort

Every complaint is filed against a part. Follow any row for the complaints about that part alone.

0 crashes, 57 fires · median 104,500 mi

Engine & Cooling 30 15.1%

0 crashes, 17 fires

Seat Belts 20 10.1%

2 crashes, 1 fires · median 100,000 mi

0 crashes, 2 fires

Lights 10 5.0%
Acceleration & Cruise Control 9 4.5%

1 crashes, 0 fires

Transmission & Drivetrain 9 4.5%

0 crashes, 1 fires

Steering 7 3.5%

0 crashes, 3 fires

Seats 6 3.0%

2 crashes, 0 fires

Brakes 5 2.5%

1 crashes, 3 fires

Wheels 3 1.5%

2 crashes, 0 fires

Suspension 3 1.5%

0 crashes, 1 fires

Other & Unspecified 2 1.0%

0 crashes, 1 fires

Equipment & Accessories 2 1.0%
Body & Structure 2 1.0%

1 crashes, 0 fires

Doors, Latches & Locks 1 0.5%
Windows, Mirrors & Wipers 1 0.5%

Exactly what failed

NHTSA files every complaint against a named sub-assembly, not just a system. This is the difference between knowing it was "the engine" and knowing which part of it — the list to hand a mechanic.

Switch 35 39.8%
Gasoline 11 12.5%
Alternator/Generator/Regulator 10 11.4%
Interior/Under Dash 8 9.1%
Wiring 7 8.0%
Ignition 7 8.0%
Recliner 5 5.7%
Front Underhood 5 5.7%

When it fails

Odometer readings owners gave when they filed. About half of all complaints include one.

Under 1,000 miles 1 20.0%
75,000 – 99,999 miles 1 20.0%
100,000 – 149,999 miles 2 40.0%
150,000+ miles 1 20.0%

When owners complained

A spike years after the car went on sale usually means a part wearing out on schedule across the whole fleet — the kind of pattern no single owner can see from inside their own car.

Jan 1995 peak 31 Mar 2010

NHTSA investigations into the 1989 Ford Escort

An investigation is the step before a recall: the agency has seen enough complaints to look into a pattern itself. An open one means it thinks something may be wrong and nothing has been fixed yet.

DP91003 Opened 29 Nov 1990 Closed 31 Jan 1991 ENGINE AND ENGINE COOLING

ENGINE STALLING

ENGINE STALLING

EA90008 Opened 27 Dec 1989 Closed 31 Dec 1991 SEAT BELTS

FAILED PASSIVE RESTRAINT

WE HAVE RECEIVED NUMEROUS REPORTS WHICH ALLEGE A MALFUNCTION OR FAILURE OF THE PASSIVE RESTRAINT SYSTEM.ADDITIONAL REPORTS ALLEGE THAT THE PASSIVE RESTRAINT SYSTEM FAILED TO RESTRAIN/ADEQUATELY PROTECT THE OCCUPANT DURING AN ACCIDENT

Recalls on the 1989 Ford Escort

A complaint is one owner's allegation. A recall is the point at which the manufacturer or a regulator agreed the defect is real and dangerous enough to fix for free — however old the car is.

United States — NHTSA

96V071000

ELECTRICAL SYSTEM:IGNITION

THE IGNITION SWITCH COULD EXPERIENCE AN INTERNAL SHORT CIRCUIT.

Risk: THIS CONDITION COULD CAUSE OVERHEATING, SMOKE, AND POSSIBLY FIRE IN THE STEERING COLUMN AREA OF THE VEHICLE.

Canada — Transport Canada

Canada runs its own recall programme, and its campaigns do not always mirror the American ones.

Recall 1995212 834,368 units in Canada

Electrical

A SHORT CIRCUIT COULD DEVELOP IN THE IGNITION SWITCH THAT COULD LEAD TO OVERHEATING, SMOKE, AND POSSIBLY FIRE IN THE STEERING COLUMN OF THE VEHICLE. THIS CONDITION MAY OCCUR WHILE THE VEHICLE IS IN USE OR UNATTENDED. CORRECTION: IGNITION SWITCH WILL BE REPLACED WITH A REVISED DESIGN SWITCH.

Recall 1994116 25,316 units in Canada

Emissions

THESE VEHICLES DO NOT COMPLY WITH C.M.V.S.S. 1103 - EXHAUST EMISSIONS. CORRECTION: EXHAUST SYSTEM CATALYST WILL BE REPLACED ON AFFECTED VEHICLES.

Recalls cover specific build ranges, so check your own vehicle by VIN at nhtsa.gov/recalls or, in Canada, Transport Canada.

Complaints that involved harm

Reports where the owner recorded a crash, a fire, an injury or a death.

at 100,000 miles Springfield, MO Crash 1 injured

SEAT BELTS

TL* THE CONTACT OWNS A 1989 FORD ESCORT. THE VEHICLE WAS INVOLVED IN A CRASH WHERE SHE WAS REAR-ENDED. THE CONTACT SUFFERED INJURIES TO HER HEAD AREA. SHE MENTIONED SHE WAS WEARING HER SEAT BELTS AT THE TIME OF THE CRASH AND BELIEVED THE FAILURE OF THE SEATBELTS CONTRIBUTED TO HER INJURIES. THE VEHICLE HAD NOT BEEN DIAGNOSED BY THE DEALER AND THERE WERE NO RECALLS ON THE VEHICLE. A POLICE REPORT WAS FILED FOR THE INCIDENT. THE CURRENT AND FAILURE MILEAGES WERE 100,000.

NHTSA complaint #10318126 — an unverified report by a vehicle owner.

Kendallville, IN Fire

ENGINE AND ENGINE COOLING

1989 FORD ESCORT CAUGHT ON FIRE. *KB THE CONSUMER STATED THE VEHICLE STARTED TO SMOKE AND ONCE HE/SHE PULLED OVER, THE VEHICLE BECAME ENGULFED IN FLAMES.

NHTSA complaint #10169105 — an unverified report by a vehicle owner.

at 150,000 miles Cheshire, CT Fire

ELECTRICAL SYSTEM:WIRING

1989 FORD ESCORT HATCHBACK - A PASSENGER EXITING THE VEHICLE FROM THE REAR SEAT STEPPED ON AN ELECTRICAL CONNECTOR LOCATED UNDER THE CARPET WHICH CAUSED THE +12V AND GROUND WIRES TO SHORT TOGETHER. THIS CONNECTOR IS PART OF THE ELECTRIC FUEL PUMP HARNESS. THE CONNECTOR MELTED, THE WIRE HARNESS BURNED AND THE CARPET SINGED. THERE WAS SMOKE INSIDE THE VEHICLE.

NHTSA complaint #10086882 — an unverified report by a vehicle owner.

at 120,000 miles Magalia, CA Fire

ELECTRICAL SYSTEM:ALTERNATOR/GENERATOR/REGULATOR

ALTERNATOR CAUGHT ON FIRE. CONSUMER TOOK VEHICLE TO THE DEALERSHIP WHO REPLACED ALTERNATOR. ALSO, THE SECOND ALTERNATOR CAUGHT ON FIRE AT THE GAS PUMP. THE FIRE DEPARTMENT WAS NOTIFIED AND EXTINGUISHED THE BLAZE. CONSUMER CLAIMED IT MAY HAVE BEEN THE INSTALLATION THAT CAUSED THE FIRE.

NHTSA complaint #10057546 — an unverified report by a vehicle owner.

at 89,000 miles Nicholson, PA Fire

ELECTRICAL SYSTEM:WIRING:FRONT UNDERHOOD

WHILE MY DAUGHTER WAS DRIVING OUR 1989 FORD ESCORT SHE TURNED L TO PULL INTO A DRIVE WAY AND SHE SMELLED SMOKE. SHE ONLY GOT A FEW YARDS AND THE CAR BURST INTO FLAMES. I DID CONTACT MY INSURANCE COMPANY, BUT SINCE THE CAR WAS NOT INSURED FOR FIRE. THEY RECOMMENDED I CONTACT FORD. WHEN ASKED IF THERE WERE ANY DEFECTS THAT WOULD CAUSE THE CAR TO BURST INTO FLAMES. I WAS TOLD NO THERE WAS NOT. SO THERE WAS IT WAS NOT INVESTIGATED. WHILE LOOKING OVER THIS WEB SITE I HAVE FOUND MANY FIRES. AND I WAS WONDER IF ANY ACTION COULD BE TAKEN. I DO NOT SOMEONE ELSE'S DAUGHTER DRIVING DOWN THE ROAD AND POSSIBLY BURNING TO DEATH. AND I FEEL FORD SHOULD HAVE BEEN HONEST WITH ME. THANK YOU, [XXX]. *NLM INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

NHTSA complaint #10018561 — an unverified report by a vehicle owner.

North Lima, OH Fire

ENGINE AND ENGINE COOLING:ENGINE:GASOLINE

THE ENGINE OVERHEATED RESULTING IN ENGINE FIRE (OHIO TRAFFIC CRASH REPORT). *MJS

NHTSA complaint #559641 — an unverified report by a vehicle owner.

The most recent complaints

In the owners' own words, exactly as filed with NHTSA.

at 100,000 miles Springfield, MO Crash 1 injured

SEAT BELTS

TL* THE CONTACT OWNS A 1989 FORD ESCORT. THE VEHICLE WAS INVOLVED IN A CRASH WHERE SHE WAS REAR-ENDED. THE CONTACT SUFFERED INJURIES TO HER HEAD AREA. SHE MENTIONED SHE WAS WEARING HER SEAT BELTS AT THE TIME OF THE CRASH AND BELIEVED THE FAILURE OF THE SEATBELTS CONTRIBUTED TO HER INJURIES. THE VEHICLE HAD NOT BEEN DIAGNOSED BY THE DEALER AND THERE WERE NO RECALLS ON THE VEHICLE. A POLICE REPORT WAS FILED FOR THE INCIDENT. THE CURRENT AND FAILURE MILEAGES WERE 100,000.

NHTSA complaint #10318126 — an unverified report by a vehicle owner.

Kendallville, IN Fire

ENGINE AND ENGINE COOLING

1989 FORD ESCORT CAUGHT ON FIRE. *KB THE CONSUMER STATED THE VEHICLE STARTED TO SMOKE AND ONCE HE/SHE PULLED OVER, THE VEHICLE BECAME ENGULFED IN FLAMES.

NHTSA complaint #10169105 — an unverified report by a vehicle owner.

at 150,000 miles Cheshire, CT Fire

ELECTRICAL SYSTEM:WIRING

1989 FORD ESCORT HATCHBACK - A PASSENGER EXITING THE VEHICLE FROM THE REAR SEAT STEPPED ON AN ELECTRICAL CONNECTOR LOCATED UNDER THE CARPET WHICH CAUSED THE +12V AND GROUND WIRES TO SHORT TOGETHER. THIS CONNECTOR IS PART OF THE ELECTRIC FUEL PUMP HARNESS. THE CONNECTOR MELTED, THE WIRE HARNESS BURNED AND THE CARPET SINGED. THERE WAS SMOKE INSIDE THE VEHICLE.

NHTSA complaint #10086882 — an unverified report by a vehicle owner.

at 120,000 miles Magalia, CA Fire

ELECTRICAL SYSTEM:ALTERNATOR/GENERATOR/REGULATOR

ALTERNATOR CAUGHT ON FIRE. CONSUMER TOOK VEHICLE TO THE DEALERSHIP WHO REPLACED ALTERNATOR. ALSO, THE SECOND ALTERNATOR CAUGHT ON FIRE AT THE GAS PUMP. THE FIRE DEPARTMENT WAS NOTIFIED AND EXTINGUISHED THE BLAZE. CONSUMER CLAIMED IT MAY HAVE BEEN THE INSTALLATION THAT CAUSED THE FIRE.

NHTSA complaint #10057546 — an unverified report by a vehicle owner.

at 25 miles PHX, AZ

ELECTRICAL SYSTEM

BATTERY CHARGING LIGHT GOING ON & OFF AT TIMES. ALSO ON 2 SEPARATE OCCASIONS WHEN VEHICLE WAS STARTED FUEL GAUGE WILL REGISTER ABOVE FULL & AT SAME TIME TEMPERATURE. GAUGE GOES UP TO MAXIMUM. NEITHER BEING CLOSE TO BE CORRECTED. DURING THIS TIME I NOTICED KEYS & IGNITION BECOME VERY HOT. IF TURNED ON & OFF COUPLE TIMES IT IS OK AGAIN . EXCEPT OCCASIONAL CHARGING LIGHT ON & OFF WITH NO LOSS OF POWER. CAN'T FIND CAUSE!

NHTSA complaint #10041688 — an unverified report by a vehicle owner.

Clover, SC

FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY

MHTSA#92-V-117-000:FATIGUE CRACKS CAN DEVELOP IN THE SOLDER JOINT BETWEEN THE FUEL RETURN TUBE AND THE FUEL PUMP SENDING UNIT LOCATED AT THE TOP OF THE FUEL TANK. CONSUMER HAS THE SAME PROBLEM. HOWEVER,THIS VEHICLE WAS NOT RECALLED BECAUSE YEAR OF MANUFACTURING, 1989.

NHTSA complaint #10024430 — an unverified report by a vehicle owner.

at 89,000 miles Nicholson, PA Fire

ELECTRICAL SYSTEM:WIRING:FRONT UNDERHOOD

WHILE MY DAUGHTER WAS DRIVING OUR 1989 FORD ESCORT SHE TURNED L TO PULL INTO A DRIVE WAY AND SHE SMELLED SMOKE. SHE ONLY GOT A FEW YARDS AND THE CAR BURST INTO FLAMES. I DID CONTACT MY INSURANCE COMPANY, BUT SINCE THE CAR WAS NOT INSURED FOR FIRE. THEY RECOMMENDED I CONTACT FORD. WHEN ASKED IF THERE WERE ANY DEFECTS THAT WOULD CAUSE THE CAR TO BURST INTO FLAMES. I WAS TOLD NO THERE WAS NOT. SO THERE WAS IT WAS NOT INVESTIGATED. WHILE LOOKING OVER THIS WEB SITE I HAVE FOUND MANY FIRES. AND I WAS WONDER IF ANY ACTION COULD BE TAKEN. I DO NOT SOMEONE ELSE'S DAUGHTER DRIVING DOWN THE ROAD AND POSSIBLY BURNING TO DEATH. AND I FEEL FORD SHOULD HAVE BEEN HONEST WITH ME. THANK YOU, [XXX]. *NLM INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

NHTSA complaint #10018561 — an unverified report by a vehicle owner.

Portland, OR

ELECTRICAL SYSTEM:IGNITION

VEHICLE WOULD NOT START WHEN HE PLACED THE KEY INSIDE OF THE IGNITION. TS

NHTSA complaint #10001060 — an unverified report by a vehicle owner.

Wood-Ridge, NJ

ELECTRICAL SYSTEM:IGNITION

CONSUMER STATES VEHICLE WAS STALLING DUE TO THE PLACEMENT OF AN ELECTRONIC MODULE ON THE DISTRIBUTOR, WHEN THE ENGINE GOT HOT, IT CAUSED PROBLEMS WITH THE MODULE, CONSUMER IS REQUESTING SOME KIND OF COMPENSATION DUE TO THE RULING IN ALAMEDA COUNTY, CALIFORNIA, CONSUMER NO LONGER OWNS THE VEHICLE. *SLC

NHTSA complaint #565681 — an unverified report by a vehicle owner.

Garner, NC

EXTERIOR LIGHTING:HEADLIGHTS

NO SUMMARY LISTED FOR ABOVE VEHICLE.

NHTSA complaint #758978 — an unverified report by a vehicle owner.

Santa Rosa, CA

ENGINE AND ENGINE COOLING:ENGINE:GASOLINE

IT RAN LIKE A CHARM UNTIL 1 DAY I SLOWED TO GO TO DRIVEWAY, AND STALLED. IT STARTS BACK UP.

NHTSA complaint #746355 — an unverified report by a vehicle owner.

Hubbard, OH

FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY

GAS TANK FAILED TWICE. NLM

NHTSA complaint #559377 — an unverified report by a vehicle owner.

North Lima, OH Fire

ENGINE AND ENGINE COOLING:ENGINE:GASOLINE

THE ENGINE OVERHEATED RESULTING IN ENGINE FIRE (OHIO TRAFFIC CRASH REPORT). *MJS

NHTSA complaint #559641 — an unverified report by a vehicle owner.

Canton, MI Fire

ENGINE AND ENGINE COOLING:ENGINE

RETURNED VEHICLE TO DEALER AND WAS TOLD THE INSURANCE WOULD TAKE CARE OF IT. I REMOVED LOWER CRANKSHAFT PULLY AND RETURNED IT TO DEALER. THEY FINALLY REPAIRED PROBLEM AFTER MUCH INCONVIENCE TO ME.

NHTSA complaint #740207 — an unverified report by a vehicle owner.

Orange, MA

SEAT BELTS:FRONT:ANCHORAGE

IN TRYING TO BUY RECYCLEED PARTS I ENCOUNTERED MANY INSTANCESES OF THE SAME PROBLEM

NHTSA complaint #733961 — an unverified report by a vehicle owner.

Watertown, NY

ELECTRICAL SYSTEM:IGNITION

VEHICLE STALLS ALOT, ESPECIALLY WHEN IT RAINS. OWNER HAS TO BLOW DRY DISTRIBUTOR CAP BEFORE VEHICLE WILL START AGAIN. ALSO, WHEN DEPRESSING CLUTCH PEDAL, VEHICLE STALLS. THIS HAS BEEN AN ONGOING PROBLEM FOR THE LAST COUPLE OF YEARS. CLUTCH HAS BEEN REPLACED. PLEASE PROVIDE ANY FURTHER INFORMATION.

NHTSA complaint #873477 — an unverified report by a vehicle owner.

Watertown, NY

POWER TRAIN:CLUTCH ASSEMBLY:PEDAL/HAND LEVER(MOTORCYCLE)

VEHICLE STALLS ALOT, ESPECIALLY WHEN IT RAINS. OWNER HAS TO BLOW DRY DISTRIBUTOR CAP BEFORE VEHICLE WILL START AGAIN. ALSO, WHEN DEPRESSING CLUTCH PEDAL, VEHICLE STALLS. THIS HAS BEEN AN ONGOING PROBLEM FOR THE LAST COUPLE OF YEARS. CLUTCH HAS BEEN REPLACED. PLEASE PROVIDE ANY FURTHER INFORMATION.

NHTSA complaint #873477 — an unverified report by a vehicle owner.

Clarksvill, TN

ENGINE AND ENGINE COOLING:ENGINE:GASOLINE:BELTS AND ASSOCIATED PULLEYS

POSSIBLE WATER PUMP OR FAN BELT FAILURE CAUSED THE VEHICLE TO JERK WHILE DRIVING LIKE IT WAS RUNNING OUT OF GAS, VEHICLE DID NOT TURNOVER, BUT CUT OFF AGAIN.* ET

NHTSA complaint #781603 — an unverified report by a vehicle owner.

Clarksvill, TN

ENGINE AND ENGINE COOLING:COOLING SYSTEM

POSSIBLE WATER PUMP OR FAN BELT FAILURE CAUSED THE VEHICLE TO JERK WHILE DRIVING LIKE IT WAS RUNNING OUT OF GAS, VEHICLE DID NOT TURNOVER, BUT CUT OFF AGAIN.* ET

NHTSA complaint #781603 — an unverified report by a vehicle owner.

Anaheim, CA

VEHICLE SPEED CONTROL

A CLAMP FROM THE THROTTLE BODY DISLODGED AND ENTERED THE ENGINE RESULTING IN COMPLETE ENGINE FAILURE.

NHTSA complaint #784530 — an unverified report by a vehicle owner.

Titusville, FL Fire

ELECTRICAL SYSTEM:12V/24V/48V BATTERY

WHILE DRIVING FOR ABOUT 15 MINUTES CONSUMER STARTED SMELLING SMOKE, AND 5 MINUTES LATER, SAW FIRE COMING FROM THE UNDER THE HOOD. ALSO, BATTERY LIGHT CAME ON AFTER SHE SMELLED THE SMOKE. CONSUMER INDICATED THAT ALTERNATOR CAUGHT ON FIRE.

NHTSA complaint #863391 — an unverified report by a vehicle owner.

Titusville, FL Fire

ELECTRICAL SYSTEM:ALTERNATOR/GENERATOR/REGULATOR

WHILE DRIVING FOR ABOUT 15 MINUTES CONSUMER STARTED SMELLING SMOKE, AND 5 MINUTES LATER, SAW FIRE COMING FROM THE UNDER THE HOOD. ALSO, BATTERY LIGHT CAME ON AFTER SHE SMELLED THE SMOKE. CONSUMER INDICATED THAT ALTERNATOR CAUGHT ON FIRE.

NHTSA complaint #863391 — an unverified report by a vehicle owner.

Upland, CA

ELECTRICAL SYSTEM:IGNITION:SWITCH

CAONSUMER RECEIVED NHTSA RECALL 96V07100/MANUFACTURER'S RECALL 95S28/ IGNITION SWITCH FAILURE. DEALER SAID THAT THERE WAS NO RECORD OF THIS RECALL.

NHTSA complaint #858229 — an unverified report by a vehicle owner.

Reno, NV

ELECTRICAL SYSTEM:IGNITION

ENGINE CHECK ENGINE LIGHT IS ON,THE CAR STALLS AND JERKS.I WAS WITH MY CAR IN TWO SERVICES. THE FIRST:PYRAMID SHELL SERVICE CHARGED ME WITH 400$ FOR SOME IGNITIONS MODULES WHO WERE REPLACED.AFTER I PICKED UP MY CAR IN ONE HOUR I MET THE SAME PROBLEMS.I BROUGHT THE CAR BACK AND THEY CHECKED AGAIN AND SAID THAT WILL COST ME ANOTHER 400$ BECAUSE THEY HAVE TO CHANGE THE COMPUTER.ISAID NO,BECAUSE I HAD NO TRUST IN THEM AND I WENT TO JOHN WEST FORD .O.K.THEY CHANGED AGAIN ALMOST THE SAME PARTS AND CHARGED ME WITH 620$.I PAID EVERYTHING.I JUST THOUGHT THAT WILL BE GOOD. NO WAY.AFTER A FEW HOURS,WHEN I DROVE MY CAR HOME ON THE HYWAY IT START TO SHOW THE SAME NICE PROBLEM.STALLS ,JERKS.BUT NO DIFFERENCIES.IT WAS THE SAME LIKE ON THE FIRST TIME.WHAT CAN I DO?MY CAR IS STILL BAD.MY MONEY ARE GONE.WHO WILL BE RESPONSABLE FOR THAT?ME?I GAVE MY MONEY WISHING TO SEE MY CAR FIXED,REPAIRD.THOSE GUYS TOOK MY MONEY AND DIDN'T DO THE RIGHT THING.I AM THE GREAT LOOSER AND THEY WILL BE ALWAYS THE WINNERS.HOW CAN I TAKE MY MONEY BACK OR SEE MY CAR REPAIRD?SORRY FOR MY WRONG ENGLISH.THANK YOU AND PLEASE HELP ME.

NHTSA complaint #719698 — an unverified report by a vehicle owner.

Reno, NV

UNKNOWN OR OTHER

ENGINE CHECK ENGINE LIGHT IS ON,THE CAR STALLS AND JERKS.I WAS WITH MY CAR IN TWO SERVICES. THE FIRST:PYRAMID SHELL SERVICE CHARGED ME WITH 400$ FOR SOME IGNITIONS MODULES WHO WERE REPLACED.AFTER I PICKED UP MY CAR IN ONE HOUR I MET THE SAME PROBLEMS.I BROUGHT THE CAR BACK AND THEY CHECKED AGAIN AND SAID THAT WILL COST ME ANOTHER 400$ BECAUSE THEY HAVE TO CHANGE THE COMPUTER.ISAID NO,BECAUSE I HAD NO TRUST IN THEM AND I WENT TO JOHN WEST FORD .O.K.THEY CHANGED AGAIN ALMOST THE SAME PARTS AND CHARGED ME WITH 620$.I PAID EVERYTHING.I JUST THOUGHT THAT WILL BE GOOD. NO WAY.AFTER A FEW HOURS,WHEN I DROVE MY CAR HOME ON THE HYWAY IT START TO SHOW THE SAME NICE PROBLEM.STALLS ,JERKS.BUT NO DIFFERENCIES.IT WAS THE SAME LIKE ON THE FIRST TIME.WHAT CAN I DO?MY CAR IS STILL BAD.MY MONEY ARE GONE.WHO WILL BE RESPONSABLE FOR THAT?ME?I GAVE MY MONEY WISHING TO SEE MY CAR FIXED,REPAIRD.THOSE GUYS TOOK MY MONEY AND DIDN'T DO THE RIGHT THING.I AM THE GREAT LOOSER AND THEY WILL BE ALWAYS THE WINNERS.HOW CAN I TAKE MY MONEY BACK OR SEE MY CAR REPAIRD?SORRY FOR MY WRONG ENGLISH.THANK YOU AND PLEASE HELP ME.

NHTSA complaint #719698 — an unverified report by a vehicle owner.