2021 Ford Mustang Mach E other reported problems

UNKNOWN OR OTHER

While merging onto the freeway and accelerating, the center touchscreen detached from its mount. The screen has two components: a rear housing fixed to the dash and a glass front panel that sits on top of it — the glass panel came loose on its own; I have never attempted to remove or pry it. The panel remained connected only by internal wiring and hung loose from the dash while the vehicle was in motion. This created three distinct safety hazards: (1) the screen was dangling and at risk of fully detaching, (2) the failure occurred during a high-attention driving maneuver (accelerating while merging), and (3) I was forced to catch the glass panel with one hand to prevent it from falling or shattering, then reattach it while still navigating traffic — as the sole occupant of the vehicle. Heavier-than-usual traffic that day gave me a lower-speed window to manage this; at highway speed under normal conditions, this could have been considerably more dangerous. No warning lights or dashboard messages preceded the failure — this is a hardware/mechanical defect, likely related to the internal mounting clips. Since the initial failure, the screen has detached repeatedly during acceleration, occurring frequently over the following days. In subsequent incidents, my boyfriend was a passenger and able to assist in stabilizing the screen. The screen has since stopped functioning entirely, which independently constitutes a safety issue, as it disables the backup camera display and other driver-assist systems that rely on it. The dealer has not yet been able to reproduce the issue. A service appointment has been scheduled and is pending.

NHTSA complaint #11755696 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

There’s a known recall. “2021 Mach-E models produced between Feb 24, 2020, and July 18, 2021, are at risk of the glass panels detaching or leaking.” But my car, a 2021 model, isn’t on the list. I just discovered that my headliner is stained and there’s a leak.

NHTSA complaint #11734875 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

Vehicle experienced immediate loss of motive power while in motion at 45 mph after "Stop Safely Now" alert. This is a repeat power failure. The vehicle was in service for 75+ days (Dec-Feb) for this exact defect. The Ford service center said they replaced the “battery controller” yet the issue recurred. The car previously flagged this alert while in motion 2 times prior (one on the highway going ~65mph and on another major street going roughly ~45 mph). As a Ford Reacquired Vehicle (Buyback), the failure to resolve this catastrophic electrical fault creates an extreme risk of crash and entrapment in traffic, putting myself, my family and the drivers in vicinity at significant safety risk. The car is currently at a different Ford Service Center. They have been able to reproduce the issue and are currently running diagnostics to identify a resolution.

NHTSA complaint #11719257 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

The spot welds connecting the door at the hinges have failed. The metal is shearing, over 10mm, at multiple of the world locations.

NHTSA complaint #11710605 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

Ford is unable to perform two safety recalls. The first is over the windshield which can lead to its failure while driving. The second is for the glass roof which can cause a failure while driving. The local dealer in Springfield Illinois says they can not do the work and can not identify anyone locally who will do the work. The dealership with the Ford autobody repair shop in the next town over in taylorville Illinois says they can not do the work. I called Ford customer service and they just sent me to the taylorville shop that said they can't do the work. The windshield or roof can come off and no one will do the repair including Fords own autobody shop. Help.

NHTSA complaint #11706695 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

In mid-November 2023, the authorized Ford dealership Hutchinson Ford of Forsyth, located in Forsyth, Georgia, sold and installed four Toyo A23 tires (size 225/55R19 99V) on my 2021 Ford Mustang Mach-E. After approximately 23,000 miles, the tires experienced catastrophic premature wear. Upon investigation, I discovered the dealership had installed tires with a load index of 99. The manufacturer's required specification for my vehicle is a minimum load index of 103. This incorrect fitment created an 880-pound deficit in the vehicle's total load-carrying capacity, posing a severe and constant risk of tire failure, especially at highway speeds. This is a critical safety issue for a heavy electric vehicle. The dealership's management has acknowledged the danger. When I raised this issue, the service manager stated they were "glad something bad did not happen." Despite this admission of the risk they created, they have refused to correct the safety issue, claiming the premature failure is normal wear as the tires are "nearing end of life." This constitutes a dangerous service practice by an authorized Ford dealer, which knowingly left a customer's vehicle in an unsafe condition. I am filing this complaint to document this safety issue and the dealership's refusal to rectify it.

NHTSA complaint #11689231 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

The forward collision detection system failed first. Then the car suddenly would not move and gave a pull over immediately warning on the dash and also flashed a battery light. It was 15 degrees outside and my wife and son were stuck in the cold. Not a safe environment. This is inexcusable for a car to be driving fine on minute and to be completely inoperative the next.

NHTSA complaint #11636992 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

The car had an issue with the 12V battery which caused it to be completely disabled and unresponsive to the key fob and phone as a key. My wife had gotten out of the car without knowing this had happened and went to the rear door to let out our infant son, but the door would not open. We called emergency services and roadside assistance. AAA arrived first and tried to open the lock but were unsuccessful. I had to smash the window to open the door and rescue my son. Emergency services arrived after I had already done this. The only reason I know it was an issue with the 12V battery is because the Ford dealership told me after I had the car towed there for inspection. The only way to open the car in this situation is to use a portable jumper to jump two wires hidden in the bumper which open the Frunk. Then you need to jump the actual battery that is located in the frunk. It does not have a mechanical release for the doors. This supposed fix is highly dangerous as it requires one to have a readily available jumper and the 12V battery needs to be completely drained in this scenario. In my case, this didn’t work even when the Ford technician arrived. The only possible way to get in was to break through a laminated glass window which was incredibly difficult to break even with the correct tool to do it.

NHTSA complaint #11634130 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

The rear camera has malfunctioned. When the vehicle is put into reverse the area usually covered by the rear cameras is blue with white tire tracks indicating the direction the vehicle will travel. Obstructions such as people or other vehicles are covered in blue and not visible on the screen. The dealer has confirmed the problem and ordered replacements in May. In the meantime I am hesitant to drive this vehicle since there have been a couple of near misses in crowded parking lots. This vehicle is available for inspection. I have not received any communication from the dealer. With safety at risk something needs to be done

NHTSA complaint #11627541 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

The backup camera has failed numerous times. The camera will work and then suddenly stop creating a safety risk of hitting a pedestrian walking behind the vehicle when relying on the camera. The dealer has attempted to fix the problem by installing a new camera, new wiring harness, and a new module. The new module installed, under warranty, in February 2024 now requires a software update that only the dealer can perform at a cost of $1200. The vehicle warranty expired in July and Ford is not covering the cost of the update despite the module being new and requiring the update to work properly. It seems that if a part on a vehicle requires a software update to function properly that the part was defective and should be recalled. The dealer has inspected and advises to update the software on the module to regain proper function of the backup camera.

NHTSA complaint #11625999 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

Our vehicle would flash a "Front Camera fault service required" and a "Collision Warning not available" every now and then that started a few months ago. I had it diagnosed by the dealer and they said it would cost me $786.50 to do a major update on IPC, IPMA, PSCM, CCM, CMR, and perform IPMA Alignment per TSB 23-2040. We have to pay this because we are out of warranty. We thought all system upgrades are supposed to be free. Wouldn't this be a flaw on the Mach-e and should be considered a standard safety issue that needs to be corrected at no cost to the car owner? I saw that many owners also have the same issue. Our family including a [XXX] may be at risk because of this. Appreciate your help on this. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA complaint #11622810 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

While driving I get a camera alert and a collision avoidance system is not working. Then I have to reset the system by pushing a button on the steering wheel. The car has been in for this problem 3 times since 2022 .Now the 3 year warranty is up and Ford won’t cover the repair. May dealership has been dealing with this issue on a lot of cars. I filed a lemon law suit. They are not going to repair the car or by it back. They to want to give a couple of thousand. But nobody can tell me what the cost will be to fix the car. So I am at a standstill

NHTSA complaint #11612380 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

Tried to have this recall taken care of for the panoramic roof and windshield reseal. Ford Motor company has dictated to us (the dealer) that the glass portion of repair must be sublet to a glass company. We received a bill from glass company to follow Ford's procedure and FOrd is refusing to pay it, meaning we can no longer take care of these safety recalls because they are telling us we are responsible for the $820 difference in order to complete the safety recall as we cannot find a glass company willing to do the repairs for $350.00.

NHTSA complaint #11594761 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

Subject: Complaint against Ford Clermont Dealership - Delayed and Unethical Service I am writing this complaint to express my dissatisfaction with the service I have received from Clermont Ford dealership regarding the repair of my vehicle. My name is [XXX] , and on [XXX], 2024, I brought my car to your dealership in Clermont , Florida, due to faulty warning lights indicating a potential crash issue and malfunctioning mirrors. The vehicle drove fine. There was no other issues. I just wanted to get this taken care of. After inspecting my vehicle, Ford of Clermont dealership informed me that someone had backed into my car, causing minor damage that needed to be repaired. Consequently, I entrusted my vehicle to Ford of Clermont dealership for the necessary repairs. However, it has been an incredibly frustrating experience as my vehicle has now been at your dealership for almost a month and a half, with no end in sight. Throughout this period, I have made numerous visits to the dealership to check on the progress of the repairs. However, each time I arrived, the service representative assigned to my case was conveniently either on a break, out to lunch, or absent altogether. To exacerbate matters, the service representative provided me with a Google Voice phone number that he never answered, but would respond to via text message. This unprofessional behavior has left me feeling neglected and unheard as a customer. Despite my persistent efforts, I have been continuously given the runaround by your dealership. Whenever I communicate with the service representative, I am fed excuses about ordered wrong body parts or being incorrect or delayed. Additionally, my requests to speak with a supervisor have been ignored, as no supervisors have reached out to address my concerns. It is worth noting that after posting a negative review on Yelp, I was promptly contacted by the service department, claiming that there is an electrical issue with my veh INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5

NHTSA complaint #11590187 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

This vehicle has 3 outstanding recalls: 21V711, 21V712, 23V687. The car was purchased new from Orchid Isle Ford in May 2021. They are the only electric vehicle Ford Dealer on Hawaii Island (they operate another non-electric vehicle dealership on the island). On [XXX] I had the annual maintenance performed. I requested that recalls 21V711 & 21V712 be done as well. the dealership declined and stated they would call me when they could do those recalls. They have never called. I started calling the dealership every 3 months beginning in Sept 2022. They have always refused to perform those recalls w/o explanation. In February 2024 I called to schedule the 36-month service and have all 3 recalls done. I was advised that the dealership could not do any of the recalls. I was called on Feb 23 by a person identifying themselves as the owner's sister (Mary) promising they'd make things right and asking for two weeks to arrange for the glass recalls to be done. I have had no contact since and have again been told by the service department that they can not and will not perform these recalls at any time regardless of where I bought the car. On [XXX], I emailed Ford Motor Company's CEO James Farley advising his office of the problem in getting three safety recalls performed on Hawaii Island. I have received no response from him, or any of the other emails sent to other officers of the Ford Motor Company nor have I even received an acknowledgment of receipt. At this point, I can only presume that Ford does not care if recalls are done. Recall 23V687 has the potential to strand me on rural roads where there is no cell service. The two glass recalls (21V711 & 21V712) can potentially cause death or serious injury in an accident. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA complaint #11585082 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

I have been trying for over one year to get the safety recall work completed. Ford tells me to contact the dealership to schedule maintenance. I contact the dealership and they refuse to schedule service and tell me they will call me when they are able to handle the request. I tried contacting ford and they told me they cannot interfere with the dealership's scheduling process.

NHTSA complaint #11577157 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

In the dark, my wife drove the car. After she had traveled about she noticed that the side mirrors were folded. Since it was dark, she did not notice this until she came to a well lit intersection. She had thought that she was seeing to the rear when changing lanes prior to discovering that the side mirrors were folded. It was a safety issue that my wife thought that she was looking to the rear through the side mirrors however they were not even positioned to see to the rear. There was no warning or indication for the side mirrors being folded. There is a button to unfold the mirrors if they are folded however it is easy to drive without realizing that they are folded in the dark.

NHTSA complaint #11566501 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

Twice in about a week my 12V battery has died without warning. The car is inoperable and there’s no way to open the car doors or even the trunk and front trunk. We’ve been locked out entirely. Left stranded in parking lots waiting for tow trucks. The only fix is jumping the vehicle’s 12V battery. If this happened while you’re in the vehicle you’d be stuck in the car since none of the accessory functions (including locks) function when this happens.

NHTSA complaint #11561979 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

Twice in about a week my 12V battery has died without warning. The car is inoperable and there’s no way to open the car doors or even the trunk and front trunk. We’ve been locked out entirely. Left stranded in parking lots waiting for tow trucks. The only fix is jumping the vehicle’s 12V battery. If this happened while you’re in the vehicle you’d be stuck in the car since none of the accessory functions (including locks) function when this happens.

NHTSA complaint #11561980 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

While driving with my 1 year old in the car, there was a car in front of us turning so we slowed down. After it made its turn, the driver (my dad) accelerated to continue on our drive. During the acceleration, we heard a loud noise and the car stopped in the middle of a busy road. The notification came on the dash stating to safely stop because the battery failed. We did not even have a chance to pull over before the car completely stopped and would not move. We were stuck in the middle of a busy road. I called Ford assistance and they sent a tow truck. I had to wait in the freezing weather with my one year old baby for my father to uber home and get his car. There was no other warning prior to the failure. The car is now at Ford where they say they are getting a new battery to replace the failed one. Now i am without a car but more importantly i feared for mine and my childs safety when the car completely stopped in the middle of the road. The vehicle has not been inspected by anyone other than the dealer.

NHTSA complaint #11554645 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

Have multiple open recalls. Been trying to get Ford dealer to perform recall work for 4+ months. Dealers don't seem to want to do the work. Can't get them to reply to emails, text or return calls. Have stopped by dealer twice with appointments, but they either didn't order the parts or ordered wrong parts.

NHTSA complaint #11550477 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

Acceleration problem. The in this Mustang Mach E 2021 when I stepped on the 'gas' pedal there was no response then a very slow response, then a leap to a faster speed independent of my pressure on the pedal. I had to break to slow down. This was a constant presence until I was able to get home, about 2 miles away. I was terrified that I had no control over my speed, if I had to get out in front of traffic quickly or if I couldn't stop and my speed keep increasing. My concern is that this was a problem that lead to a recall issued 5/30/2022 and my vehicle was not included, although it met the criteria described in the recall. I think you missed me. My car was towed away on 9/16/23 to Middleton Ford where they can look at it 10/6/23.

NHTSA complaint #11545440 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

Several people with known issue of “pre collision alert” having to replace coax cables and impa camera. I am no longer under warranty and have to pay out of pocket til this becomes a recall. Cruise control will stop working when getting this alert

NHTSA complaint #11541593 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

I have been trying to get the 2 open recalls on my vehicle done since November 2021. Ford says my dealer is authorized to do the work however my dealer refuses to do the work as Ford will not reimburse the dealer fully as I was told the dealer has to outsource the work. The two other dealers here won’t do my car as I didn’t purchase my car with them. I have been talking to both Ford customer service and my dealer Windward Ford Hawaii and they both blame each other. IFord said the dealer should be able to do the work while the dealer says they can’t until they work out the payment from Ford. I just want the work done so my car is safe. I don’t think I am the only one in Hawaii that hasn’t had this recall work done yet…and it’s not for lack of trying. Please let me know if there is anything that can be done so that Mach-E drivers in Hawaii can get this recall work done.

NHTSA complaint #11508034 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

Occasional failure of video signal from front camera located above rear view mirror causes Alert pop-up on main instrument display and loss of all Driver Assist feature that utilize the front camera such as: lane departure alert and adaptive cruise control.

NHTSA complaint #11501447 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

Occasional blank/inoperative info screen, typically recovers after reset or re-start, but sudden loss of visibility of ALL settings and controls for heat, navigation, and most importantly loss of the ability to enter backup Start code for keyless start can cause possible stranding in dangerous conditions. Loss of control of heating/cooling could cause loss of visibility if defrost is unavailable, or heat stroke if air conditioning is unavailable. My understanding is that re-designed console screens are available to address this known defect in vehicles built prior to June 2022, but no recall has been issued.

NHTSA complaint #11501452 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

The mach e has a front trunk. I have seen several posts about the front latch failing which includes the emergency release should a child or smaller adult get stuck in the frunk. My mach e did this to me today. As a result I was also forced to drive with the frunk half open to get my car back home until I can get it serviced.

NHTSA complaint #11498688 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

After latest software updates, the Mustang MachE gets stuck in the guest profile regularly. These profiles are responsible for controlling driver aids, one pedal driving, etc. When stuck, my vehicle removes one pedal driving and the car moves unexpectedly. One pedal driving holds with no break, this is removed and the car creeps when break removed, this nearly caused the car to crash through the garage. This could injure people in parking lots, etc. There are many other driver aids controlled by the profile which could unexpectedly get disabled. I have personally figured out how to reset and recognize this after nearly crashing the car into the garage, but Ford has issued no communications to their customers on how to recognize and revert when this issue occurs. When manufactures issue over the air updates, the need to be responsible for communicating issues and workarounds to their customers directly. The dealers (any my dealer) have been useless about any software bug and just state, wait for ford.

NHTSA complaint #11498390 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

Phone as a key. My Mach e was only distributed 1 single key and then setup on the PAAK option for the secondary access. Unfortunately this option does not work 100 percent of the time. A second key is needed. My husband left in a separate vehicle with the main key. I had to leave later for an appointment and when I got to my car it would not open. Start. Or respond to the PAAK. I was stranded until he Returned. I went to the dealer for assistance with getting the second key like all other vehicles and was advised they couldn’t help i needed my vin added to the recall for my model Car. Please assist. A Second key is necessary. There was a recall for the same models up to the month before mine and also ones after mine are getting the second key.

NHTSA complaint #11488706 — an unverified report by a vehicle owner.