30 of the
742 complaints filed about the Ford Transit Connect
are about the driver-assist systems —
4% of everything owners reported.
The worst model year for it is 2019.
30
Complaints
4%
Share of all complaints
1
Crashes
0
Fires
Driver Assist & Collision Avoidance complaints by model year
The contact owns a 2017 Ford Transit Connect. The contact stated that while the vehicle was in reverse, the rear-view camera displayed a blank screen with the message "Camera Unavailable. The contact stated that the VIN was not included in NHTSA Campaign Number: 25V572000 (Back Over Prevention). The local dealer was contacted. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 92,000.
NHTSA complaint #11752605 — an unverified report by a vehicle owner.
Intermittent Electronic issues are: 1) Rear view backup camera malfunction. Works sporadically. Camera some times clear as bell, and stays on when in drive moving forward. Other days camera fails to blue screen, then turns gray with message that camera is unavailable, contact dealership. Defect is not currently not listed for this vehicle as a recall. Definite safety hazard with camera staying on when vehicle is in drive and moving forward. 2) Auto start, stop feature was functioning when vehicle was purchased November of 2025, but as of April 2026, system began to turn itself on and off, no longer can be activated or deactivated via command button on console.
NHTSA complaint #11751874 — an unverified report by a vehicle owner.
The contact owns a 2015 Ford Transit Connect. The contact received notification of NHTSA Campaign Number: 25V572000 (Back Over Prevention); however, the part for the repair was unavailable. The contact stated the manufacturer had exceeded a reasonable amount of time for the remedy to be available. The screen would display a blank screen. The back over prevention camera would also suddenly activate even while in forward drive. The vehicle was taken to the dealer, who replaced the back-over prevention camera twice; however, the failures persisted. The manufacturer was not made aware of the issue. The failure mileage was approximately 150,000
NHTSA complaint #11750251 — an unverified report by a vehicle owner.
Automatic braking system module System went out mid drive and Locked up the front right and back left brakes making vehicle immovable in the middle of the highway. Towed to a dealership where they had to remove and replace ABS module no warning lamps were present. No prior symptoms before failure.
NHTSA complaint #11739612 — an unverified report by a vehicle owner.
Description of Defect: When the vehicle is shifted into reverse, the rearview camera display freezes for several seconds before going black. This malfunction creates a direct and serious safety hazard — during the period the display is frozen, the image shown does not reflect actual real-time conditions behind the vehicle. Any pedestrian, child, or object that moves into the path of the vehicle after the display freezes will not be visible to the driver. This significantly increases the risk of a backover collision. Dealership Inspection Outcome: I brought the vehicle to an authorized Ford dealership for diagnosis. Upon inspection, the technician was unable to detect the diagnostic trouble code associated with Recall 25S89, and as a result, the vehicle was deemed to have passed inspection. However, the malfunction continues to occur. The failure to trigger the recall code does not resolve the underlying issue — the camera display still freezes and blacks out during reverse operation, leaving the driver without a functioning rearview safety system. Safety Concern: A rearview camera is a federally mandated safety feature. A display that intermittently freezes and then goes dark is functionally equivalent to having no camera at all during those critical moments. This is not a minor inconvenience — it is a safety system failure that puts pedestrians and other individuals behind the vehicle at risk every time the vehicle is put in reverse. Requested Action: I am requesting that NHTSA investigate whether Recall 25S89 adequately captures all failure modes associated with this defect, and whether vehicles that present with this symptom but do not trigger the associated diagnostic code are being improperly cleared at dealerships. A remedy should be identified and applied to all affected vehicles regardless of whether the recall code is detected during inspection.
NHTSA complaint #11737254 — an unverified report by a vehicle owner.
The contact owns a 2016 Ford Transit Connect. The contact received notification of NHTSA Campaign Number: 25V572000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that while shifted to reverse(R), the rearview camera image failed to display a clear image. The local dealer advised the contact that the recall warranty had expired. The vehicle was not repaired because the VIN was no longer under recall. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 100,000.
NHTSA complaint #11724704 — an unverified report by a vehicle owner.
The contact owns a 2017 Ford Transit Connect. The contact received notification of NHTSA Campaign Number: 25V572000 (Back Over Prevention); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the back-over prevention camera intermittently failed to display an image of the rear of the vehicle. Occasionally, the screen went black while displaying an image. The dealer was not contacted. The manufacturer was not made aware of the issue. The failure mileage was approximately 80,000.
NHTSA complaint #11721624 — an unverified report by a vehicle owner.
I am submitting this complaint to report an unresolved safety recall and the inability to obtain a timely inspection or repair, which I believe places me and my family at increased risk of a crash. My vehicle is a 2015 Ford Transit Connect. The vehicle is subject to Ford Safety Recall 25S89 and NHTSA Recall 25V572, concerning a failure of the rearview camera system. The rearview camera on my vehicle frequently displays a message stating “Rear View Camera Unavailable, Contact Ford Dealership” and then goes to a black screen. This results in a complete loss of rear visibility while backing up, increasing the risk of a collision, especially involving pedestrians or other vehicles. I received the safety recall notice in September 2025. Since then, I have made numerous attempts to have the vehicle inspected and repaired. Despite repeated contact with my local dealership, has informed me that they cannot perform the inspection or recall repair because they do not have an SSCC repair procedure available and therefore cannot proceed. I have also contacted Ford Motor Company customer service by phone multiple times, but these calls have not resulted in a resolution or a clear path to getting the vehicle repaired. As a result, I am left operating a vehicle with a known safety defect and no access to the recall remedy. I am deeply concerned for my safety and the safety of my family. Operating this vehicle without a reliable rearview camera significantly increases the chance of a crash, and I believe the continued delay in providing a remedy defeats the purpose of a safety recall. I respectfully request that NHTSA document this complaint and take any appropriate action to ensure that Ford Motor Company provides a timely inspection and repair for this safety defect.
NHTSA complaint #11716171 — an unverified report by a vehicle owner.
Jerks when accelerating, loses power, hesitates backing up, brake on left front does not release and overheats, right back brake following suit. Took into repair shop for brake service. Quote the inspection "Front passenger caliper seized no flow from house caused caliper to lock up." Was advised after rear right brake was found to be developing the same symptoms to have it towed to dealership for further inspection--risk of brake failure increasing likelihood of crash was cited as reasoning to default to dealership and no longer drive the vehicle.
NHTSA complaint #11694821 — an unverified report by a vehicle owner.
The contact owns a 2015 Ford Transit Connect. The contact received notifications of NHTSA Campaign Numbers: 20V331000 (LATCHES/LOCKS/LINKAGES), 23V502000 (LATCHES/LOCKS/LINKAGES), and 25V572000 (BACK OVER PREVENTION); however, the parts to do the recall repairs were not yet available. The contact stated that the dealer refused to perform the recall repairs regarding the latches, locks, and linkages. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.
NHTSA complaint #11693357 — an unverified report by a vehicle owner.
The contact owns a 2019 Ford Transit Connect. The contact received notification of NHTSA Campaign Number: 25V572000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure.
NHTSA complaint #11692596 — an unverified report by a vehicle owner.
The contact owns a 2014 Ford Transit Connect. The contact stated while reversing, the rearview camera image was black, and the message "Rearview Camera Unavailable" was displayed on the infotainment screen on some occasions. The contact stated that the rearview camera had become inoperable. The contact stated while reversing on one occasion, the failure recurred, causing the rear of the vehicle to hit a child who was riding a bicycle. The contact stated that the child sustained minor bruises and did not receive medical assistance. The dealer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and informed the contact that the VIN was not included in a recall. The failure mileage was approximately 60,000.
NHTSA complaint #11663948 — an unverified report by a vehicle owner.
The contact owns a 2015 Ford Transit Connect. The contact stated while reversing, the back over prevention camera system failed to function as intended. The contact stated that the back over prevention camera system independently activated and deactivated. In addition, the contact stated that occasionally the back over prevention camera system was inoperable. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was made aware of the failure but provided no assistance. The contact referenced an unknown recall; however, the VIN was not included. The contact was informed to take the vehicle to the dealer for a diagnostic test. The failure mileage was approximately 65,000.
NHTSA complaint #11663885 — an unverified report by a vehicle owner.
The contact owns a 2014 Ford Transit Connect. The contact stated that upon placing the vehicle in reverse, the rear-view camera display occasionally went blank, and on other occasions, the displayed image was reversed. There was no warning light illuminated. The vehicle was taken to a local dealer where it was diagnosed, and the contact was informed that the camera was faulty and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 100,000.
NHTSA complaint #11658253 — an unverified report by a vehicle owner.
While driving my 2022 Ford Transit Connect (cargo model, 2.0L) in city traffic, I experienced a serious intermittent issue. Twice now, the vehicle suddenly jerked, throttle response was delayed or non-existent, and a “Collision Detection Disabled” warning flashed on the dash. Simultaneously, the “Service Vehicle Soon” light illuminated. Both times, I pulled over and shut off the vehicle. Upon restarting, the warnings cleared and the vehicle drove normally again. There were no prior warning signs or fault messages. I brought the vehicle to Mullinax Ford in Apopka, FL, and explained the issue in detail. However, I was told there were no diagnostic trouble codes (DTCs) stored, and they refused to conduct any further testing. I specifically asked them to perform: A full scan of all vehicle modules (including the IPMA/collision system), Check the forward collision camera and wiring, Confirm all PCM/ADAS software is up to date, Perform a battery and charging system test, Inspect the throttle body or related sensors. They declined, saying “if there are no codes, there’s no issue.” This is concerning because the symptoms are intermittent and potentially safety-related — including unexpected loss of power and the disabling of a major safety system. Based on owner reports and technical bulletins from Ford for similar symptoms in other models (such as F-150 and Explorer), this may be due to software or hardware faults that do not always trigger DTCs. This issue affects my confidence in the safety and reliability of the vehicle. I am requesting that Ford investigate further, open a case, and provide support in ensuring proper diagnostics and resolution — even if the dealer won’t take further action.
NHTSA complaint #11658074 — an unverified report by a vehicle owner.
The contact owns a 2017 Ford Transit Connect. The contact stated that while reversing with the rearview camera engaged, the screen became blurry or blank. There were no warning lights illuminated. The contact stated that the failure was due to NHTSA Campaign Number: 20V575000 (Visibility, Back Over Prevention). The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 50,000.
NHTSA complaint #11625249 — an unverified report by a vehicle owner.
The contact owns a 2020 Ford Transit Connect. The contact stated that while his wife was driving at an undisclosed speed, the braking system erroneously activated causing the front driver side and the rear passenger side brakes to overheat and the vehicle to decelerate. The contact stated that after his wife exited the vehicle, she discovered smoke coming from the front driver’s side wheel well. Additionally, during the failure the Forward Collision Avoidance system warning light activated. The cause of the failure was not yet determined. The local dealer was notified of the failure. The manufacturer was not yet contacted. The failure mileage was 28,000.
NHTSA complaint #11613513 — an unverified report by a vehicle owner.