32 of the 742 complaints filed about the Ford Transit Connect are about the steering — 4% of everything owners reported. The worst model year for it is 2016.
32
Complaints
4%
Share of all complaints
2
Crashes
0
Fires
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I had a chat with FORD explaining the full set of details. Will need to upload chat file.
NHTSA complaint #11736595 — an unverified report by a vehicle owner.
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Power steering failed without warning. Rack and pinion had to be replaced. You now have 5 complaints on this but still no investigation open. This is clearly a manufacturer defect. $2,700 to fix. Vehicle only had 65,000 miles on it when it failed.
NHTSA complaint #11639976 — an unverified report by a vehicle owner.
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The contact owns a 2020 Ford Transit Connect. The contact stated that while driving at 65 MPH, the brakes locked up. After releasing the brake pedal, the vehicle began to shake abnormally. While driving, the power steering became inoperable. The Hill Assist, traction control, and steering assist became inoperable. The traction control warning light was illuminated. The contact is a former mechanic and determined that the ABS module hydraulic pump needed to be replaced. The vehicle was repaired, but the failure recurred. When the vehicle was taken to the independent mechanic, there were no codes displayed. The contact called the local dealer and was referred to the manufacturer and the NHTSA Hotline. The vehicle was not diagnosed or repaired. The manufacturer was contacted and opened a case. The failure mileage was approximately 68,000.
NHTSA complaint #11587790 — an unverified report by a vehicle owner.
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The contact owns a 2016 Ford Transit Connect. The contact stated that while initially starting the vehicle and while driving at various speeds, the main computer screen displayed the “Hill Stop Assist Not Available" and "Parking Assist Not Available" messages. The check engine and ABS warning lights were illuminated. The speedometer, power steering, and several other unknown messages were displayed intermittently. The vehicle was repaired; however, the failure reoccurred. The vehicle was taken to the dealer after the original failure and was diagnosed and determined that the front passenger’s side wheel position sensor had failed and needed to be replaced. The vehicle was taken to an independent mechanic after the second failure, and it was determined that the same front passenger’s and driver’s side wheel position sensors had failed and needed to be replaced. The contact was informed that the steering wheel position sensor had failed and needed to be replaced. The vehicle was not repaired. The manufacturer had not been made aware of the failure. The approximate failure mileage was 70,000.
NHTSA complaint #11560625 — an unverified report by a vehicle owner.
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Calipers and brake pads were replaced and still front brakes locking up. Unable to drive. Also, I had to replace a brand new brain on the van over $3000 electrical. The contact stated the vehicle is not working and needs help.
NHTSA complaint #11545515 — an unverified report by a vehicle owner.
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Steering knuckle developed a crack through what appears to be defective casting of the part. Crack was noticed prior to separation of steering assembly. This could have created and extreme hazard if not noticed prior to total failure.
NHTSA complaint #11492279 — an unverified report by a vehicle owner.
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The contact owns a 2016 Ford Transit Connect. The contact stated that while making a right turn, the steering wheel seized and excessive force was required to turn the steering wheel. No warning lights were illuminated. The vehicle was then taken to an independent mechanic, where it was diagnosed that the electronic power steering (EPS) needed to be replaced. The vehicle remained with the independent mechanic awaiting the repair. The manufacturer was made aware of the failure and confirmed there was no power steering recall for his VIN. The approximate failure mileage was 102,000.
NHTSA complaint #11488037 — an unverified report by a vehicle owner.
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Steering system failed while driving put driver at risk of crash. The problem still exists. It appears that the power steering rack has failed for the second time and will need to be replaced. There was no warning prior to failure
NHTSA complaint #11467730 — an unverified report by a vehicle owner.
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Power steering failed without warning while vehicle was being driven at highway speeds. Vehicle required replacement of power steering rack. This is the 4th time this has happened with my Ford Transit Connect vans
NHTSA complaint #11467735 — an unverified report by a vehicle owner.
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Unexpected power steering failure while driving. Driver and surrounding vehicles at risk Ford Dealer has reproduced the problem but can't identify the cause There weren't any warning lamps or messages before failure I own two other Ford Transit Connect vans from 2018, each has had the same problem
NHTSA complaint #11464032 — an unverified report by a vehicle owner.
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Power steering failure while driving Driver safety at risk as well as surrounding vehicles yes yes no warning lights, messages or other symptoms prior to failure
NHTSA complaint #11464044 — an unverified report by a vehicle owner.
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After battery replacement, the power steering (the EPAS system) failed. The dashboard-gauges display said, "STEERING ASSIST FAULT SERVICE REQUIRED." After towing and diagnosis, my mechanic said the system had to be reprogramed at a dealership. The vehicle is available for inspection upon request.
NHTSA complaint #11463266 — an unverified report by a vehicle owner.
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The steering rack is not moving freely. Struts, tie rods and U joint are moving freezing but the steering rack is not. This is a huge safety concern because if the steering rack were to lock up and then allow me, the driver, to turn the wheel, that would absolutely cause me to crash. My local automotive service has diagnosed the problem
NHTSA complaint #11446591 — an unverified report by a vehicle owner.
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UPON STARTING THE VEHICLE, THE DASHBOARD DOES NOT PROVIDE INFORMATION, POWER BRAKES DO NOT SEEM TO FUNCTION, POWER STEERING QUITS AND SEVERAL ITEMS SHOW UP ON DASH. UPON CUTTING CAR OFF AND RESTARTING, THEY MAY ALL BE CORRECTED. THE NEXT TIME CAR IS STARTED, IT MAY OR MAY NOT RECUR. THIS HAS HAPPENED ABOUT SIX TIMES RECENTLY AS LATE AS TODAY. OUR FEAR IS WE WILL LOSE CONTROL OF THE CAR WHILE DRIVING AT HIGHWAY SPEEDS. IT SEEMS MANY FUNCTIONS ARE CONTROLLED BY COMPUTERS THAT HAVE A FLAW. BRAKES ALSO LOSE POWER.
NHTSA complaint #11361408 — an unverified report by a vehicle owner.
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TL* THE CONTACT OWNS A 2014 FORD TRANSIT CONNECT. THE CONTACT STATED THAT WHILE REVERSING OUT OF THE DRIVEWAY, THE VEHICLE LOSS POWER STEERING WITH THE STEERING ASSIST FAULT - SERVICE REQUIRED WARNING LIGHT ILLUMINATED. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOT CONTACTED NOR NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE FAILURE MILEAGE WAS NOT AVAILABLE.
NHTSA complaint #11355167 — an unverified report by a vehicle owner.
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THE ELECTRONIC POWER STEERING ON MY FORD 2014 TRANSIT SOMETIMES WORKS AND SOMETIMES DOESN'T, BUT IT SOMETIMES, ON THE HIGHWAY, IT SOMETIMES WORKS AND SOMETIMES DOESN'T. ON THE HIGHWAY BENDS, THE THE STEERING WOULD SUDDENLY WORK AND THE CAR WOULD FEEL LIKE IT WAS A BIT OUT OF CONTROL. IT IS FINE IF IT IS COMPLETELY BROKEN BUT IT SOMETIMES WORKS AND SOMETIMES DOESN'T. SOMETIMES WHEN I START THE CAR, IT WORKS BUT WHEN YOU GET ONTO THE HIGHWAY, IT BREAKS. WE ALSO HAVE NO MONEY TO FIX IT. THIS HAPPENS ON FORD A LOT AND MANY CARS HAVE BEEN RECALLED BUT NOT MINE.
NHTSA complaint #11340260 — an unverified report by a vehicle owner.
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THE VEHICLE IS HARD TO TURN DIRECTIONS. I WAS LEAVING A CUSTOMER HOME AND THE VEHICLE POWER STEERING JUST STOP OPERATING. THIS VEHICLE HAS ELECTRICAL POWER STEERING.
NHTSA complaint #11320792 — an unverified report by a vehicle owner.
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POWER STEERING SUDDENLY QUIT WITHOUT ANY WARNING
NHTSA complaint #11266492 — an unverified report by a vehicle owner.
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ELECTRIC POWER STEERING CONTROL MODULE (PSCM) DISENGAGED WHILE STOPPED AT A GAS STATION. A VEHICLE OPERATING ERROR/WARNING WAS DISPLAYED ON THE DASH. THE PCSM RETURNED TO A WORKING MODE FOR A SHORT TIME (2 DAYS) AND THEN FAILED PERMANENTLY. ALL INSTANCES OCCURED WHILE THE VEHICLE WAS STOPPED.
NHTSA complaint #11230776 — an unverified report by a vehicle owner.
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HAS BEEN BLOWING THE BACKUP CAMERA 5 AMP FUSE, INTERMITTENTLY FOR THE PAST FEW MONTHS. LAST FEW DAYS THE HILL ASSIST LIGHT AND THE ABS LIGHT COME ON ALSO THE POWER STEERING GOES AWAY NOT A GOOD THING, WHEN I SHUT THE IGNITION OFF THEN BACK ON AGAIN MOST OF THE TIME THE LIGHTS GO OFF AND THE STEERING IS BACK, I BOUGHT THIS VEHICLE NEW , IT WAS NEVER IN AN ACCIDENT . THE ONLY REPAIR WAS DONE BY THE LOCAL DEALER THEY REPLACED THE FUEL PUMP AND SENDING UNIT THAT WAS A RECALL..ALSO THE SLIDING DOOR LOCKS THAT WERE A RECALL . I FOUND WIRES GOING TO THE LIFT GATE HAVE HAD THE INSULATION SKINNED OFF BECAUSE THEY RUB ON THE INNER BODY PANEL HOLE.. AS YOU CAN SEE IN THE PICTURES I USED LIQUID ELECTRICAL TAPE ON THE WIRES AND PUT PLASTIC SPLIT WIRE LOOM TUBING OVER THE WIRES. ALSO TOOK WHITE RUBBER TUBE AND SPLIT IT AND PUT IT ON THE INNER PANEL OPENING THAT CAUSED THE WIRE INSULATION TO GET RUBBED OFF. THIS FORD TRANSIT CONNECT VAN HAS 32,000 MILES....I THOUGHT FIXING THESE WIRES WOULD CURE THE PROBLEM , AFTER GOING FOR A COUPLE RIDES AND LIFTING THE TAILGATE IT STILL BLOWS THE FUSE. AND THE OTHER LIGHTS STILL COME ON. OBVIOUSLY THE SKINNED WIRES I REPAIRED WERE A PROBLEM , THERE APPARENTLY IS ANOTHER ISSUE OR TWO
NHTSA complaint #11229495 — an unverified report by a vehicle owner.