15 of the
1,928 complaints about the 2002 Ford Windstar are about the
equipment — 1% of everything
reported for this model year.
Half of the failures with a mileage on record happened before
75,000 miles.
C
15
Complaints
1
Crashes
1
Fires
1
Injuries
Exactly what failed
Equipment
960.0%
AIR Conditioner
320.0%
Equipment Adaptive/Mobility
320.0%
Equipment & Accessories across every Ford Windstar year
THEY HAD A RECALL IN 2011 WHERE THEY PUT SUPPORT BRACKETS ON THE REAR AXLES. MINE DID HAVE THE BRACKETS PUT ON AND RIGHT BEHIND THE BRACKET THE AXLE STILL BROKE DRIVING DOWN THE STREET AT 40 MPH WHERE WE ALMOST HIT ANOTHER CAR WITH CHILDREN INSIDE HER AND MY VEHICLE. FORD SAID THE BRACKETS ARE ONLY WARRANTIED FOR 12 MONTHS. THESE VANS DO NOT NEED BRACKETS THEY NEED NEW AXLES.
NHTSA complaint #10715920 — an unverified report by a vehicle owner.
at 156,000 milesHendersonville, NC
EQUIPMENT ADAPTIVE/MOBILITY
2002 FORD WINDSTAR SEL WITH VIN [XXX], I AM THE THIRD OWNER OF THIS VEHICLE. THE ABS AND TRACTION CONTROL SYSTEM IS DAMAGED AND HAS A RECURRING WARNING WHEN THE ENGINE IS STARTED WITH THE ABS / BRAKE AND TRACTION CONTROL WARNING LIGHTS ON. THE PERSON I PURCHASED THIS VAN FROM (2ND OWNER) STATED THAT HE HAD ALL THE RECALLS COMPLETED ON THIS VEHICLE HOWEVER HE BELIEVED THAT THE DEFECT IDENTIFIED IN FORD SAFETY RECALL 09S09 FOR THE SPEED CONTROL SYSTEM HAS RESULTED IN DAMAGE TO THE ABS SYSTEM COMPUTER AND/OR ASSOCIATED HARNESS WIRING OR HARNESS CONNECTIONS. HE (2ND OWNER) DID NOT KEEP THE REPAIR ORDERS FOR ANY OF THE RECALL REPAIRS SO I DO NOT HAVE ANY RECORDS TO REVIEW. I BELIEVE THAT THE WIRE HARNESS, RELATED WIRE HARNESS CONNECTORS AND THE ABS SYSTEM COMPUTER ARE DAMAGED RESULTING FROM BRAKE FLUID LEAKING AND/OR CORROSION RELATED TO THE DEFECT FOUND IN FORD SAFETY RECALL 09S09. I BELIEVE THAT THE FORD DEALERSHIP THAT PERFORMED THIS RECALL FAILED TO PROPERLY REPAIR OR IDENTIFY COLLATERAL DAMAGE IN THE WIRE HARNESS AND ABS SYSTEM COMPUTER AS NOTED IN RECALL REPAIR PROCEDURE. THE VEHICLE IS CURRENTLY NOT REPAIRED AND THE ABS SYSTEM IS NOT FUNCTIONING AS DESIGNED (NON-FUNCTIONING), I BELIEVE THIS IS A SAFETY HAZARD. CURRENT OWNER: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
NHTSA complaint #10680091 — an unverified report by a vehicle owner.
Detroit, MI
EQUIPMENT
MY 2002 FORD WINDSTAR VAN GEAR SHIFT PIN KEEP COMING UP AND I HAVE TO TAKE IT TO A SHOP SO THEY CAN PUT THE PIN BACK IN 3 TIMES. MY GEARS DO NOT SHIFT RIGHT IT SHIFTS HARD. I BROUGHT THIS VAN BRAND NEW IN 2003. ALSO MY AIR BAG LIGHT STAYS ON THE AVIS FORD BODY SHOP SAID MY SENSOR IS RUSTED OUT, ALSO MY ABS LIGHT STAYS ON. I DON'T FEEL THESE THINGS SHOULD GO OUT. I HAVE HAD MANY FORD VEHICLE BRAND NEW FOR YEARS AND NEVER HAD THESE PROBLEMS. I STILL GOT TO GET THESE THINGS REPAIR. I ALSO HAD TWO FRONT WINDSHIELD WIPER MOTORS PUT IN AND THE WIPES ARE STILL NOT RIGHT. IS THERE ANY HELP OUT THERE.
NHTSA complaint #10504594 — an unverified report by a vehicle owner.
at 65,000 milesCleveland, OH
EQUIPMENT ADAPTIVE/MOBILITY
BRAKE, ABS BRAKE, CRUISE CONTROL, AND SPEEDOMETER/ODOMETER ELECTRICAL PROBLEMS MY DASH LIGHTS ARE ON AND OFF ALL THE TIME WENT TO 3 MECHANIC THEY ALL CHECKED MY BRAKES, ABS AND COULD NOT FIND A PROBLEM IT GOES ON WHENEVER IT WANTS STAYS ON FOR WEEKS THEN COMES BACK ON WHILE DRIVING THIS HAS BEEN DOING FOR OVER A YEAR. I EVEN PUT STICKERS OVER THE LIGHTS THAT I CAN SEE WHILE DRIVING. I STILL THINK THERE IS A ELECTRICAL WIRING PROBLEM IT IS VERY ANNOYING. I CAN NOT AFFORD TO GET ANOTHER VEHICLE . I SEE THERE ARE A LOT OF COMPLAINT ABOUT SAME PROBLEM MY NIECE HAS ONE DOES THE SAME THING AND MY BROTHER IN LAW IN WEST VIRGINIA HIS IS DOING IT TOO SO I REALLY THING FORD NEEDS TO CHECK INTO THIS BEFORE SOMEONE'S VAN CATCHES FIRE OR HURT SOME ONE.
NHTSA complaint #10454908 — an unverified report by a vehicle owner.
at 100,000 milesPhiladelphia, PAFire3 injured
EQUIPMENT
CRUISE CONTROL SWITCH RECENTLY REPLACED BRAKE FLUID WAS LEAKING MAY HAVE FAULTY SWITCH OR MASTER CYLINDER DAMAGED DURING INSTALLATION CAUSING FLUID LEAK THAT IS HIGHLY FLAMMABLE CAUSING FIRE OR SMOKE FROM 2002 WINDSTAR MASTER CYLINDER AND BRAKE BOOSTER WERE FAULTY.
NHTSA complaint #10390443 — an unverified report by a vehicle owner.
Richmond, 00
EQUIPMENT
I HAVE 2002 FORD WINDSTAR THE ABS LIGHT AND BRAKE LIGHT WAS LIT, AND NOT THE ONLY ONES, I LIVING IN BC CANADA.
NHTSA complaint #10363738 — an unverified report by a vehicle owner.
Centreville, VA
EQUIPMENT
MY WIFE HAS A MINIVAN THAT I HAD THE TIRES REPLACED ON WITHIN THE PAST TWO YEARS. I PURCHASED A SET OF 4 HIGH QUALITY MICHELIN TIRES WITH 75K WARRANTY FROM SEARS AT FAIR OAKS MALL IN FAIRFAX, VA. EARLIER THIS YEAR MY WIFE HAD A BLOW OUT AND I TOOK THE VEHICLE BACK TO SEARS FOR THEM TO INSPECT THE TIRE. ONCE THEY REMOVED THE TIRE THERE WAS NO INDICATION OF A PUNCTURE ANYWHERE ON THE TREAD OR SIDEWALL - I WAS A TIRE REPAIR TECHNICIAN BACK WHEN I WAS IN COLLEGE. I ASKED THE TECHNICIAN WHY THE TIRE WOULD HAVE BLOWN IF THERE WAS NOT A PUNCTURE, HE DIDN'T HAVE AN EXPLANATION. I ASKED IF THAT SHOULD BE COVERED UNDER THE MANUFACTURER WARRANT AND THEY SEEMED UNWILLING TO HELP. I ENDED UP BUYING ANOTHER TIRE FOR $150.00. THEN JUST THIS WEEKEND AS I WAS DRIVING I HEARD A HISSING SOUND COMING FROM THE LEFT FRONT TIRE. WHEN I GOT OUT OF THE VEHICLE I NOTICED THE TIRE WAS LEAKING AIR FROM THE VALVE STEM. I TOOK THE TIRE IN TO HAVE THE VALVE STEM REPLACED AND THEY MENTIONED TO US THERE HAS BEEN A RECALL ON VALVE STEMS. I BELIEVE THE PREVIOUS INCIDENT WAS ALSO CAUSED BY A VALVE STEM ISSUE SINCE THERE WAS NO OTHER INDICATION OF A PUNCTURE. I'M PLANNING TO HAVE ALL OF THE VALVE STEMS REPLACED ON THE REMAINING TIRES SO THAT MY WIFE WILL NOT SUFFER A BLOW OUT WITH OUR 3 CHILDREN IN THE VAN. I THINK THERE NEEDS TO BE A GREATER CAMPAIGN ON THIS ISSUE TO INCREASE AWARENESS AS IT COULD POTENTIALLY IMPACT ALL 4 TIRES ON A VEHICLE.
NHTSA complaint #10232792 — an unverified report by a vehicle owner.
Strasburg, VA
EQUIPMENT
I PURCHASED NEW 4 TIRES FROM SEARS AUTO CENTER IN DULLES, VA ON 1/46/07 WHICH THEY INSTALLED ON OUR 2002 FORD WINDSTAR. MY WIFE, 3 YEAR DAUGHTER AND MYSELF WERE TRAVELING ON INTERSTATE I81ON 4/24/08 WITH THIS FORD WINDSTAR EXPERIENCED A FRONT PASSENGER SIDE TIRE BLOW OUT. IT WAS A GOOD THING I WAS THE DRIVER AND NOT MY WIFE AS THIS COULD OF BEEN TRAGIC!! I QUICKLY PULLED IT ON THE HIGHWAYS SHOULDER AFTER TRAVELING AT 70 MPH. I REPLACED THE BLOWN TIRE WITH THE TEMPORARY SPARE. WE THEN PROCEEDED TO HAVE IT REPLACED. THE SEARS AUTO CENTER IN WINCHESTER, VA TOLD US THEY DID NOT CARRY THAT EXACT TIRE AND DID NOT HAVE ONE WITH THE SAME SPEED RATING AND CAN NOT LEGALLY INSTALL ONE THE DOESN'T MATCH THE REST. WE NEEDED TO GET HOME TO OUR TWO CHILDREN WHO WERE COMING HOME FROM SCHOOL, THEREFORE, WE WERE FORCED TO PURCHASE TWO NEW TIRES ALONG WITH FEES ASSOCIATED WITH DOING SO. WE DIDN'T KNOW WHAT CAUSED THIS TIRE BLOW OUT AND THE SEARS TECHNICIAN WAS BAFFLED AS HE SAID HE FOUND NO HOLES OR PUNCTURE IN THE BLOWN TIRE. THE TWO FRONT TIRES ARE NOW NEW AND THE TWO REAR TIRES WERE STILL IN PLACE FROM THE ORIGINAL 4 TIRE PURCHASE ON 1/6/07. ON 6/12/2008 WE EXPERIENCED A SUDDEN LOSS OF TIRE PRESSURE ON THE PASSENGER SIDE REAR TIRE AND THE TIRES VALVE STEM WAS HISSING FROM A SUDDEN CRACK THAT HAD FORMED. I HAD THE STEM REPLACED AT WALMART IN FRONT ROYAL, VA. ON 6/27/08 I HAD THE LAST OF THE ORIGINAL TIRES HAVE A SUDDEN VALVE STEM FAILURE CAUSING INSTANT PRESSURE LOSS. I WAS NOW SUSPECTING THE VALVE STEMS MUST HAVE A MAJOR FLAW AND REQUESTED THAT THE WALMART TECHNICIAN GIVE ME THE FAILED VALVE STEM AFTER HE REPLACED IT. AFTER I RETURNED HOME FROM GETTING THIS REPAIRED, I RESEARCHED ON THE INTERNET FOR ANY TIRE VALVE STEM RECALLS AND I DISCOVERED THE TECH INTERNATIONAL RECALL UNDER YOUR INVESTIGATION CAMPAIGN ID 08T018000. I HAVE SAVED THIS REMAINING STEM WITH THE PART NUMBER DILL-ACP TR413 ON THE BASE.
NHTSA complaint #10232579 — an unverified report by a vehicle owner.
at 98,500 milesELK Grove, CA
EQUIPMENT:APPLIANCE:AIR CONDITIONER
2002 FORD WINDSTAR WITH INOPERABLE CRUISE CONTROL, ODOMETER, A/C TEMP. CONTROL, ABS LIGHT REMAINS ON AND OTHER RELATED ELECTRICAL MALFUNCTIONS. VEHICLE IS LEAKING BRAKE FLUID AND I HAVE NO DOUBT I'M EXPERIENCING THE SAME PROBLEM THOUSANDS OF OTHER WINDSTAR OWNERS ARE WITH A CONTAMINATED "BRAKE PRESSURE DIFFERENTIAL DEACTIVATION SWITCH". IS FORD TAKING RESPONSIBILITY FOR THIS MANUFACTURING DEFECT AND PROVIDING A FIX - WITHOUT CHARGE???
NHTSA complaint #10226532 — an unverified report by a vehicle owner.
Hutto, TX
EQUIPMENT
TSB DATA FOR: 2002 FORD WINDSTAR BULLETIN NUMBER: 15682 SEQUENCE NUMBER: 636312 DATE: 20020301 COMPONENT NAME: 036400 SERVICE BRAKES, HYDRAULIC:ANTILOCK:ABS WARNING LIGHT MAKE: FORD MODEL: WINDSTAR YEAR: 2002 SUMMARY: EXHIBITING INTERMITTENT ANTI-SKID BRAKE SYSTEM AND / OR RED BRAKE LAMP ON AT TIMES WHILE DRIVING. *TT
NHTSA complaint #10201678 — an unverified report by a vehicle owner.
at 56,000 milesBrick, NJ
EQUIPMENT:APPLIANCE:AIR CONDITIONER
2 TIMES OVER THE PAST 3 YEARS WE HAVE TURNED ON THE AIR CONDITIONER IN OUR 2002 WINDSTAR AND THE CAR HAS LOST POWER AND STALLED ON THE HIGHWAY. THE COMPRESSOR FAILED AND SEEMED TO SEIZE CAUSING SIGNIFICANT LOSS OF POWER AND THE CAR TO STALL WHILE ON THE HIGHWAY. THIS IS THE SECOND TIME AND EACH TIME THE AIR CONDITIONING SYSTEM NEEDED TO BE REPLACED. THE FIRST TIME IT HAPPENED THE REPAIR WAS COVERED UNDER WARRANTY BUT THIS TIME THE REPAIR COST MORE THAN $1100. THE FAILURE CAUSED A LOSS OF POWER IN THE CAR AND CAUSED THE ENGINE TO STALL, THE STEERING WAS STIFF AND BRAKES BECAME DIFFICULT DUE TO LOSE OF ENGINE POWER.
NHTSA complaint #10161334 — an unverified report by a vehicle owner.
Portage, MI
EQUIPMENT
DURING THE SUMMER OF 2003 WHILE DRIVING ONE EVENING, THE REAR WINDOW OF MY 2002 FORD WINDSTAR SHATTERED (BELIEVING IT TO BE CAUSED BY HOOLIGANS, THE POLICE WERE NOTIFIED). THE REAR WINDOW WAS REPLACED BY THE DEALER-RECOMMENDED GLASS INSTALLERS USING THE OEM RECOMMENDED PARTS. APPROXIMATELY 18-MONTHS AFTER REPLACEMENT OF THE WINDOW, THE VEHICLE WAS REAR-ENDED NECESSITATING REPLACEMENT OF THE ENTIRE HATCH. THIS REPLACEMENT WAS MADE BY THE DEALER. THIS EVENING (7/14/05), WHILE THE VEHICLE WAS PARKED IN THE GARAGE, THE REAR WINDOW AGAIN SHATTERED.
NHTSA complaint #10128826 — an unverified report by a vehicle owner.
at 45,000 milesPoughkeepsie, NYCrash
EQUIPMENT
A CAR ACCIDENT OCCURRED ON JANUARY 9, 2004. CAR WAS HIT BEHIND, AND THE BAGS DID NOT DEPLOY, BUT AIRBAG LIGHT CAME ON. VAN WAS TAKEN TO REPAIR SHOP TWICE TO FIX LIGHT. THEY CAME TO THE DECISION THAT A CODE NEEDED TO BE PUT IN AND COULD ONLY BE DONE AT FORD. THE VAN WAS TAKEN TO FORD 4 TIMES, AND THE LIGHT STILL COMES ON. FIRST THEY PUT IN CODE. 2 WEEKS PASSED THEN LIGHT CAME ON AGAIN. VAN TAKEN BACK TO FORD. IT WAS RELEASED TO US. AFTER ABOUT 5 WEEKS LIGHT CAME ON. THEY PUT IN THE CODE AGAIN. LIGHT CAME BACK ON AS SOON AS WE GOT TO THE DRIVEWAY. WE WENT TO FORD AGAIN, AND THEY SAID THERE WAS A PROBLEM WITH MODULE. THEY REPLACED THE MODULE AND A WHOLE NEW AIR BAG SYSTEM IN JULY. THE REPLACEMENT WAS DONE TWICE DUE TO THE FIRST AIR BAG SYSTEM WAS DEFECTIVE, THE LIGHT CAME ON AND STAYED ON THE NEXT MORNING. A COMPLETE NEW SYSTEM PLACE IN THE NEXT DAY. THE AIR BAG LIGHT CAME ON AGAIN THEN WENT OUT. THEY SAID IT WAS OKAY. LIGHT IS BACK ON NOW (MARCH 2005). NOW FORD IS TELLING US THAT A NEW MODULE HAS TO BE PLACED IN BECAUSE IT HAS BURNT OUT. ALSO FORD NEEDS TO FIND OUT WHAT IS BURNING OUT THE ELECTRICAL SYSTEM? OVER $500 WORTH OF WORK TO BE DONE AND NOW NOT COVERED BY WARRANTY FROM JULY 2004? WE ARE NOT SURE IF THE AIRBAGS WILL DEPLOY IN CASE OF EMERGENCY. AND WE HAVE SMALL CHILDREN TO TRANSPORT IN THE VEHICLE. SPOKE TO FORD DEALER IN OUR AREA. NO HELP.
NHTSA complaint #10114139 — an unverified report by a vehicle owner.
Pearl, MS
EQUIPMENT
I OWNED A 2000 FORD WINDSTAR. THE PASSENGER REAR DOOR WOULD, UPON CLOSING, SLIDE BACK OPEN FREQUENTLY. THE DEALERSHIP CONSTANTLY SAID NOTHING WAS WRONG. FINALLY, WE TRADED IN ON A 2002 FORD WINDSTAR. WITHIN 1 WEEK OF PURCHASE THE PASSENGER SLIDING DOOR BEGAN SLIDING BACK OPEN UPON CLOSING - AND WOULD JERK BACK ONCE CLOSED. WE HAVE HAD IT WORKED ON 3 DIFFERENT TIMES. IT CLOSES NOW, BUT HAS A RATTLE IN IT WHEN DRIVING AND WHEN THE WEATHER CHANGES IT MAKES LOUD NOISES WHEN OPENING AND CLOSING. ONCE IN A WHILE, UPON COLD START, THE CD PLAYER WILL CONSTANTLY ROTATE BACK AND FORTH - WHILE RADIO IS ON OR OFF-UNTIL I TURN CAR OFF AND OPEN DRIVER DOOR. WHEN PARKING, I CAN OPEN DRIVER DOOR, PUSH LOCK BUTTON, THEN PUSH UNLOCK BUTTON - GET OUT AND CLOSE DOOR. THE SECURITY SYSTEM WILL FLASH, INDICATING ACTIVATION. KEEP IN MIND, THE CAR IS UPLOCKED. IF I OPEN A DOOR, THE HORN WILL BEGIN BLOWING. AS YOU CAN SEE, WE HAVE HAD OUT FILL OF FORD. THIS IS A COMPANY CAR AND THE ENTIRE MANGEMENT STAFF IS FED UP.
NHTSA complaint #10071162 — an unverified report by a vehicle owner.
at 812 milesNEW York, NY
EQUIPMENT:APPLIANCE:AIR CONDITIONER
WHEN THE AIR CONDITIONER AND WINDSHIELD DEFROSTER WERE TURNED ON THE ENGINE SEIZED, WHICH CAUSED THE VEHICLE TO LOSE POWER STEERING AND BRAKES. THE DEALER REPLACED THE AIR CONDITION COMPRESSOR TWICE. PH
NHTSA complaint #10011761 — an unverified report by a vehicle owner.