Owners have filed 96 complaints
about the 2021 Genesis GV80 with NHTSA between 2021 and 2026.
The largest single group is the driver assist & collision avoidance.
Across this model's run it ranks 1 of 5 worst.
The letter says how bad. This says what kind — whether this year drew
an unusual number of complaints, unusually dangerous
ones, or failures that arrived unusually early.
The dashed ring is 50 — the national norm. Further out is worse.
Complaint volume — 89
Against the median year of the Genesis GV80. 50 means typical for this
model; 100 means roughly double.
Severity — 91
17.7% of these complaints
involved a crash, fire, injury or death, against a national rate of
9.7%.
Early failure — 100
71% of failures with a mileage on record happened under
36,000 miles, against a national rate of
29%.
NHTSA files every complaint against a named sub-assembly, not just a
system. This is the difference between knowing it was "the engine" and
knowing which part of it — the list to hand a mechanic.
Warnings
832.0%
Warning
416.0%
Automatic Emergency Braking
416.0%
Body
416.0%
Assist
28.0%
Warnings
14.0%
Camera
14.0%
Instrument Cluster/Panel
14.0%
When it fails
Odometer readings owners gave when they filed. About half of all
complaints include one.
Under 1,000 miles
535.7%
1,000 – 9,999 miles
214.3%
10,000 – 24,999 miles
321.4%
25,000 – 49,999 miles
17.1%
50,000 – 74,999 miles
17.1%
75,000 – 99,999 miles
214.3%
When owners complained
A spike years after the car went on sale usually means a part wearing
out on schedule across the whole fleet — the kind of pattern no single
owner can see from inside their own car.
Mar 2021peak 9Aug 2026
NHTSA investigations into the 2021 Genesis GV80
An investigation is the step before a recall: the agency has seen enough
complaints to look into a pattern itself. An open one means it thinks
something may be wrong and nothing has been fixed yet.
RQ22003Opened 8 Aug 2022Closed 26 May 2023SEAT BELTS:FRONT
Seat Belt Pretensioners May Rupture
On August 8, 2022, the Office of Defects Investigation (ODI) opened this Recall Query (RQ) based on 3 incidents alleging front seat belt pretensioners that may rupture during deployment, on model year (MY) 2020-2022 of various Hyundai and Kia Models, resulting in 3 injuries (note: one incident occurred outside the U.S. and its territories).Between October 2021 and March 2023, Hyundai and Kia have filed the following 11 safety recalls for pretensioner rupture: NHTSA Recall No. 21V-796, 22V-069, 22V-123, 22V-127, 22V-218, 22V-354, 22V-447, 22V-458, 22V-816, 23V-094, and 23V-210.Hyundai/Kia have...
Recalls on the 2021 Genesis GV80
A complaint is one owner's allegation. A recall is the point at which
the manufacturer or a regulator agreed the defect is real and dangerous
enough to fix for free — however old the car is.
United States — NHTSA
26V229000
FUEL SYSTEM, GASOLINE:DELIVERY:HOSES, LINES/PIPING, AND FITTINGS
Hyundai Motor America (Genesis) is recalling certain Genesis 2022-2026 GV70, 2023-2025 G90, 2021-2025 G80, and GV80 vehicles. Fuel may leak at the pipe connection between the fuel pipe and fuel rail.
Risk: A fuel leak increases the risk of a fire.
23V630000
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
Hyundai Motor America (Hyundai) is recalling certain 2021-2022 Genesis G80, GV80, and 2022 Genesis GV70 vehicles. The fuel pump may fail, which can result in a loss of drive power.
Risk: A loss of drive power can increase the risk of a crash.
23V094000
SEAT BELTS:FRONT
Hyundai Motor America (Hyundai) is recalling certain 2020-2023 Genesis GV80, 2021-2023 Genesis G80, 2022-2023 Genesis GV70, and 2023 Genesis GV60 vehicles. In the event of a crash, the front driver-side and/or passenger-side seat belt pretensioners may explode upon deployment.
Risk: An exploding seat belt pretensioner can project metal fragments into the vehicle, strike vehicle occupants, and result in injury.
21V796000
SEAT BELTS:FRONT
Hyundai Motor America (Hyundai) is recalling certain 2021 Elantra, Elantra HEV, Venue, Genesis GV80 and 2022 Genesis GV70 vehicles. In the event of a crash, the front driver-side and/or passenger-side seat belt pretensioner(s) may explode upon deployment.
Risk: An exploding seat belt pretensioner could project metal fragments into the vehicle, striking vehicle occupants and resulting in injury.
21V208000
FUEL SYSTEM, GASOLINE:DELIVERY:HOSES, LINES/PIPING, AND FITTINGS
Hyundai Motor America (Hyundai) is recalling certain 2021 Genesis G80 and GV80 vehicles equipped with 2.5-litre turbo engines. The fuel tube connecting the high pressure fuel pump to the fuel rail may not seal properly, which could allow fuel to leak.
Risk: A fuel leak in the presence of an ignition source can increase the risk of a fire.
Canada — Transport Canada
Canada runs its own recall programme, and its campaigns do not
always mirror the American ones.
Recall 20261858,689 units in Canada
Fuel System
Issue: On certain vehicles, the nuts for the crossover fuel pipe may not have been properly tightened. As a result, fuel could leak. Safety Risk: A fuel leak can create the risk of a fire. Corrective Actions: Genesis will notify owners in writing and advise you to take your vehicle to a dealership to inspect and tighten the nuts or replace the crossover high-pressure fuel pipe, as necessary.
Recall 2025636332,486 units in Canada
Other
Issue : Hyundai Auto Canada is conducting an extended warranty campaign for certain vehicles as water could enter the horn assembly and cause the horn's electrical contacts to corrode. As a result, the horn may not work properly or at all. Safety risk: A horn that doesn't work properly could prevent a driver from warning others of a danger and create an unsafe situation. Corrective Actions: To reduce the safety risk, Hyundai advises you to test the horn regularly. Hyundai will notify owners in writing and advise you to contact a dealership if your horn doesn't work properly. Hyundai will provide an extended warranty of 10 years/200 000 km to replace the horn for free if it fails.
Recall 2024552824,695 units in Canada
Label
Issue: On certain vehicles, the compliance label may be missing information in French. The words listed on the label for "Tires", "Rims", "Front" and "Rear" appear in English only, when they should be listed as "Tires/Pneus", "Rims/Jantes", "Front/Avant" and "Rear/Arriere". Canadian regulations require this information to be listed on the label in both English and French. Safety Risk: These small errors do not affect vehicle safety. Corrective Actions: This is not a recall. The company has corrected the compliance label for all new vehicles.
Recall 20242354,570 units in Canada
Fuel System
Issue: On certain vehicles, the low-pressure fuel pump could fail when the outside temperature is high. If this happens, the engine may run rough or may not start. This could also result in a sudden loss of engine power while driving. Note: This recall replaces Transport Canada recall no. 2023-505. Vehicles that were repaired under that recall don't require this repair. Safety Risk: A sudden loss of engine power could increase the risk of a crash. Corrective Actions: Hyundai will notify owners by mail and advise you to take your vehicle to a dealership to replace the fuel pump.
Recall 20235051,345 units in Canada
Fuel System
This recall was replaced by Transport Canada recall no. 2024-235. Issue: On certain vehicles, the low-pressure fuel pump could fail when the outside temperature is high. If this happens, the engine may run rough or may not start. This could also result in a sudden loss of engine power while driving. Safety Risk: A sudden loss of engine power could increase the risk of a crash. Corrective Actions: Hyundai will notify owners by mail and advise you to take your vehicle to a dealership to replace the fuel pump.
Recall 20230746,900 units in Canada
Seats And Restraints
Issue: On certain vehicles, there may be a problem with the front seat belt pretensioners. As a result, the driver and/or passenger seat belt pretensioners could explode in a crash. If this happens, small pieces of metal could hit people in the vehicle. Note: This recall replaces recall R0200 (Transport Canada Recall No. 2021-627). Vehicles that were repaired under that recall also require this repair. Safety Risk: A seat belt pretensioner that explodes could create a risk of injury. Corrective Action: Genesis will notify owners by mail and instruct you to bring your vehicle to a dealership to install protective caps over the driver and front passenger's seat belt pretensioners, as necessary.
Recall 2021627286 units in Canada
Seats And Restraints
This recall was replaced by Transport Canada Recall No. 2023-074. Issue: On certain vehicles, there may be a problem with the front seat belt pretensioners. As a result, the driver and/or passenger seat belt pretensioners could explode in a crash. If this happens, small pieces of metal could hit people in the vehicle. Safety Risk: A seat belt pretensioner that explodes could create a risk of injury. Corrective Action: Genesis will notify owners by mail and instruct you to bring your vehicle to a dealer to replace the driver's and/or passenger's front seat belt pretensioners, as necessary.
Reports where the owner recorded a crash, a fire, an injury or a death.
at 95,000 milesWestminster, CAFire
FUEL SYSTEM, GASOLINE
The contact owned a 2021 Genesis GV80. The contact stated that the instrument cluster was inoperable. The vehicle was taken to the dealer, where it was diagnosed, and determined that the instrument cluster had failed and needed to be replaced at the owner's expense. The contact declined to pay for the repair. The vehicle was not repaired. Additionally, the contact stated that while driving 70 MPH at night, the vehicle stalled. The contact was able to pull over to the side of the road. The contact stated that upon opening the front driver's side door, the contact noticed that there was smoke coming from under the vehicle. The contact walked to the front of the vehicle and noticed flames coming from under the hood, by the windshield connecting point. The fire was extinguished by the fire department, but there was no report filed. The police arrived at the scene but failed to file or to provide a police report to the contact. There was no reported injury. The contact stated that the vehicle burned to the ground. The dealer was contacted but no assistance was provided. The vehicle was towed to a tow yard, where it was deemed a total loss by the manufacturer. The contact stated that the manufacturer had previously advised that the vehicle would be towed to a third laboratory for analysis; however, the manufacturer had failed to do so and had sent field technicians, who took pictures of the burned vehicle instead. The manufacturer then informed the contact that no assistance would be provided because the manufacturer was not liable for the failure, per the technician's report. The contact inquired a copy of the report and was informed that the copy could not be provided because it was private data. Additionally, the manufacturer advised the contact that he would need to retain the vehicle to pursue the matter. The contact related the failure to NHTSA Campaign Number: 23V630000(Fuel System, Gasoline); however, the VIN was not included. The failure mileage was approximately 95,000.
NHTSA complaint #11724760 — an unverified report by a vehicle owner.
at 95,000 milesWestminster, CAFire
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
The contact owned a 2021 Genesis GV80. The contact stated that the instrument cluster was inoperable. The vehicle was taken to the dealer, where it was diagnosed, and determined that the instrument cluster had failed and needed to be replaced at the owner's expense. The contact declined to pay for the repair. The vehicle was not repaired. Additionally, the contact stated that while driving 70 MPH at night, the vehicle stalled. The contact was able to pull over to the side of the road. The contact stated that upon opening the front driver's side door, the contact noticed that there was smoke coming from under the vehicle. The contact walked to the front of the vehicle and noticed flames coming from under the hood, by the windshield connecting point. The fire was extinguished by the fire department, but there was no report filed. The police arrived at the scene but failed to file or to provide a police report to the contact. There was no reported injury. The contact stated that the vehicle burned to the ground. The dealer was contacted but no assistance was provided. The vehicle was towed to a tow yard, where it was deemed a total loss by the manufacturer. The contact stated that the manufacturer had previously advised that the vehicle would be towed to a third laboratory for analysis; however, the manufacturer had failed to do so and had sent field technicians, who took pictures of the burned vehicle instead. The manufacturer then informed the contact that no assistance would be provided because the manufacturer was not liable for the failure, per the technician's report. The contact inquired a copy of the report and was informed that the copy could not be provided because it was private data. Additionally, the manufacturer advised the contact that he would need to retain the vehicle to pursue the matter. The contact related the failure to NHTSA Campaign Number: 23V630000(Fuel System, Gasoline); however, the VIN was not included. The failure mileage was approximately 95,000.
NHTSA complaint #11724760 — an unverified report by a vehicle owner.
Mickleton, NJCrash1 injured
LANE DEPARTURE: ASSIST
As I was exiting a driveway onto a 4 lane highway(2 lanes, divider, 2 lanes) I was attempting to enter into the nearest lane when my car completely pulled the wheel into the outer lane where an oncoming vehicle was and there was impact deploying airbags. I did not have the driving assist engaged. My vehicle was totaled and I had injuries requiring emergency care.
NHTSA complaint #11635093 — an unverified report by a vehicle owner.
Westminster, CACrash
FUEL/PROPULSION SYSTEM
I was driving approx 15 MPH i drove through a S turn in a residential area at slow speed . Suddenly my vehicle lost power and I hit a parked car . The right front corner was damaged. The driver side airbags, deployed the passenger side air bags did not deploy automatic break did not work. The safety warning did not go off . The vehicle was taken to my yard where it was later taken to a body shop, I found out later this shop was not an approved Allstate shop which was a mistake with Repair was done poorly, and not completeld I don’t think it’s safe to drive. The air bags have not been replaced . There is a headlight still Not working since the accident There is no reason for me to crash that day. I was wide awake just woke up. The car just did not handle properly. Something went wrong and now I find out that this vehicle make model is being recalled for fuel pump failures, which is causing loss of power in accidents. That’s exactly what happened in my car. Genesis needs to take responsibility for this vehicle as it has with other similar vehicles. This Vehicles has not been inspected for this with the dealership. I’ve taken it to them. They say there’s nothing wrong.That would be Genesis of Las Vegas .
NHTSA complaint #11632806 — an unverified report by a vehicle owner.
Westminster, CACrash
FORWARD COLLISION AVOIDANCE: WARNINGS
I was driving approx 15 MPH i drove through a S turn in a residential area at slow speed . Suddenly my vehicle lost power and I hit a parked car . The right front corner was damaged. The driver side airbags, deployed the passenger side air bags did not deploy automatic break did not work. The safety warning did not go off . The vehicle was taken to my yard where it was later taken to a body shop, I found out later this shop was not an approved Allstate shop which was a mistake with Repair was done poorly, and not completeld I don’t think it’s safe to drive. The air bags have not been replaced . There is a headlight still Not working since the accident There is no reason for me to crash that day. I was wide awake just woke up. The car just did not handle properly. Something went wrong and now I find out that this vehicle make model is being recalled for fuel pump failures, which is causing loss of power in accidents. That’s exactly what happened in my car. Genesis needs to take responsibility for this vehicle as it has with other similar vehicles. This Vehicles has not been inspected for this with the dealership. I’ve taken it to them. They say there’s nothing wrong.That would be Genesis of Las Vegas .
NHTSA complaint #11632806 — an unverified report by a vehicle owner.
I was driving approx 15 MPH i drove through a S turn in a residential area at slow speed . Suddenly my vehicle lost power and I hit a parked car . The right front corner was damaged. The driver side airbags, deployed the passenger side air bags did not deploy automatic break did not work. The safety warning did not go off . The vehicle was taken to my yard where it was later taken to a body shop, I found out later this shop was not an approved Allstate shop which was a mistake with Repair was done poorly, and not completeld I don’t think it’s safe to drive. The air bags have not been replaced . There is a headlight still Not working since the accident There is no reason for me to crash that day. I was wide awake just woke up. The car just did not handle properly. Something went wrong and now I find out that this vehicle make model is being recalled for fuel pump failures, which is causing loss of power in accidents. That’s exactly what happened in my car. Genesis needs to take responsibility for this vehicle as it has with other similar vehicles. This Vehicles has not been inspected for this with the dealership. I’ve taken it to them. They say there’s nothing wrong.That would be Genesis of Las Vegas .
NHTSA complaint #11632806 — an unverified report by a vehicle owner.
The most recent complaints
In the owners' own words, exactly as filed with NHTSA.
Parrish, FL
ELECTRICAL SYSTEM
Component Affected: Electrical / Interior Cabin Comfort / HVAC SystemsDescription of Defect:I am reporting an active thermal defect in the dashboard footprint of my 2021 Genesis GV80 AWD 3.5T. Following a 35-to-40-minute dynamic road test under engine load, severe heat migrates directly from the engine compartment into the passenger cabin. The instrument cluster panel and surrounding dashboard structures reach an extreme, verified temperature of 110°F, while the adjacent passenger vents measure standard cooling at 80°F.This severe cabin heat soak began immediately following an authorized dealership replacement of the air conditioning evaporator coil, requiring complete dashboard disassembly. The thermal failure strongly indicates a compromised bulkhead/firewall seal, displaced steering column boot, or an uninstalled engine-bay thermal insulation blanket, which allows high-temperature engine bay heat and air pressure to blow directly into the vehicle's internal electronic housing components.Safety Hazard:An instrument cluster panel reaching 110°F poses an immediate safety hazard. It creates a severe cabin driver distraction, generates a risk of physical burns upon contact with vehicle instrumentation, and risks causing a thermal breakdown or electrical fire within the vehicle's primary digital dashboard wiring harness.Dealer/Manufacturer Actions:Two separate authorized Genesis retailers have refused to conduct a 40-minute dynamic road test to recreate the thermal failure. Technicians performed only a brief, 3-minute static idle test inside a shop bay and declared the vehicle "operating as designed." Genesis Motor America corporate customer care has used these insufficient 3-minute static shop tests to prematurely close my consumer safety case. The manufacturer refuses to diagnose this vehicle under dynamic driving loads or inspect the firewall seals under the 12-month dealer repair workmanship warranty. No crash or injury has occurred yet, but the thermal risk remain
NHTSA complaint #11757976 — an unverified report by a vehicle owner.
Santa Fe, NM
UNKNOWN OR OTHER
I am filing an official complaint against Genesis Motor America for failing to provide a free and accessible remedy for an active, mandatory safety recall on my 2021 Genesis GV80 Genesis has closed and removed all physical dealerships from my entire state, creating an absolute geographic barrier to service. Corporate representatives have acknowledged the safety risk and offered to tow the vehicle 400 miles to the nearest out-of-state dealership. However, they are refusing to provide a round-trip transport return ticket, demanding instead that I personally travel 400 miles out of state to retrieve the vehicle upon completion of the safety repair. Furthermore, they refuse to provide a direct-billed loaner vehicle or alternative mobility, instead instructing me to pay out-of-pocket for an open-ended rental and apply for a "case-by-case" reimbursement later. Under federal law, safety recalls must be executed entirely free of charge and without placing undue logistical or financial burdens on the consumer. By forcing a 400-mile retrieval trip and open-ended financial exposure for alternative transit, Genesis is violating the "free remedy" provision of the National Traffic and Motor Vehicle Safety Act. I request that the NHTSA review Genesis Motor America's handling of recall compliance for owners stranded by their recent dealer network restructuring.
NHTSA complaint #11757241 — an unverified report by a vehicle owner.
Las Vegas, NV
SEATS
On June 23, 2026, while operating my 2021 Genesis GV80, the vehicle's entire infotainment and system software rebooted without warning as I was leaving a parking lot. As a direct result of this reboot, the driver seat automatically moved out of my saved position. I was no longer able to reach the pedals and could not properly control the vehicle. This incident occurred while the vehicle was in motion. It took me several minutes to safely bring the vehicle to a stop, at which point I turned the car off and restarted it. Upon restart, all of my saved settings had been wiped. This is a safety defect, not a minor software issue. A seat repositioning without driver input while a vehicle is in motion constitutes a loss of vehicle control. Had this occurred at highway speed the consequences could have been fatal. I am aware that Genesis issued Safety Recall 031G for mid-drive infotainment reboots on other GV80 model years. I am requesting NHTSA investigate whether this defect extends to 2021 model year vehicles and whether a recall expansion is warranted.
NHTSA complaint #11746299 — an unverified report by a vehicle owner.
Las Vegas, NV
UNKNOWN OR OTHER
On June 23, 2026, while operating my 2021 Genesis GV80, the vehicle's entire infotainment and system software rebooted without warning as I was leaving a parking lot. As a direct result of this reboot, the driver seat automatically moved out of my saved position. I was no longer able to reach the pedals and could not properly control the vehicle. This incident occurred while the vehicle was in motion. It took me several minutes to safely bring the vehicle to a stop, at which point I turned the car off and restarted it. Upon restart, all of my saved settings had been wiped. This is a safety defect, not a minor software issue. A seat repositioning without driver input while a vehicle is in motion constitutes a loss of vehicle control. Had this occurred at highway speed the consequences could have been fatal. I am aware that Genesis issued Safety Recall 031G for mid-drive infotainment reboots on other GV80 model years. I am requesting NHTSA investigate whether this defect extends to 2021 model year vehicles and whether a recall expansion is warranted.
NHTSA complaint #11746299 — an unverified report by a vehicle owner.
Las Vegas, NV
ELECTRICAL SYSTEM
On June 23, 2026, while operating my 2021 Genesis GV80, the vehicle's entire infotainment and system software rebooted without warning as I was leaving a parking lot. As a direct result of this reboot, the driver seat automatically moved out of my saved position. I was no longer able to reach the pedals and could not properly control the vehicle. This incident occurred while the vehicle was in motion. It took me several minutes to safely bring the vehicle to a stop, at which point I turned the car off and restarted it. Upon restart, all of my saved settings had been wiped. This is a safety defect, not a minor software issue. A seat repositioning without driver input while a vehicle is in motion constitutes a loss of vehicle control. Had this occurred at highway speed the consequences could have been fatal. I am aware that Genesis issued Safety Recall 031G for mid-drive infotainment reboots on other GV80 model years. I am requesting NHTSA investigate whether this defect extends to 2021 model year vehicles and whether a recall expansion is warranted.
NHTSA complaint #11746299 — an unverified report by a vehicle owner.
Orlando, FL
UNKNOWN OR OTHER
Vehicle was parked in a residential garage with the engine off. A [XXX] child was secured in a rear driver-side car seat. The key fob was inside the vehicle on the passenger side. After the final door was closed, an adult immediately attempted to reopen the driver's door and found it locked. All vehicle doors were locked despite the key fob remaining inside the vehicle. No warning beeps, alerts, or messages were observed before or during the lockout. The cause is UNKNOWN. The vehicle appeared to lock with the key fob and child occupant inside. The outside temperature was approximately 90°F, and the garage was significantly hotter. The child was trapped inside for approximately 5–7 minutes, crying and visibly sweating. Because access could not be gained through any door, the passenger-side window had to be broken to rescue the child. This incident created a serious safety risk due to heat exposure and the inability to access a child occupant. The vehicle has not yet been inspected by the manufacturer or dealer at the time of this report. The suspected malfunction involves the electronic door locking and/or key detection system, but the exact cause is UNKNOWN. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11745316 — an unverified report by a vehicle owner.
Orlando, FL
STRUCTURE:BODY
Vehicle was parked in a residential garage with the engine off. A [XXX] child was secured in a rear driver-side car seat. The key fob was inside the vehicle on the passenger side. After the final door was closed, an adult immediately attempted to reopen the driver's door and found it locked. All vehicle doors were locked despite the key fob remaining inside the vehicle. No warning beeps, alerts, or messages were observed before or during the lockout. The cause is UNKNOWN. The vehicle appeared to lock with the key fob and child occupant inside. The outside temperature was approximately 90°F, and the garage was significantly hotter. The child was trapped inside for approximately 5–7 minutes, crying and visibly sweating. Because access could not be gained through any door, the passenger-side window had to be broken to rescue the child. This incident created a serious safety risk due to heat exposure and the inability to access a child occupant. The vehicle has not yet been inspected by the manufacturer or dealer at the time of this report. The suspected malfunction involves the electronic door locking and/or key detection system, but the exact cause is UNKNOWN. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11745316 — an unverified report by a vehicle owner.
Orlando, FL
ELECTRICAL SYSTEM
Vehicle was parked in a residential garage with the engine off. A [XXX] child was secured in a rear driver-side car seat. The key fob was inside the vehicle on the passenger side. After the final door was closed, an adult immediately attempted to reopen the driver's door and found it locked. All vehicle doors were locked despite the key fob remaining inside the vehicle. No warning beeps, alerts, or messages were observed before or during the lockout. The cause is UNKNOWN. The vehicle appeared to lock with the key fob and child occupant inside. The outside temperature was approximately 90°F, and the garage was significantly hotter. The child was trapped inside for approximately 5–7 minutes, crying and visibly sweating. Because access could not be gained through any door, the passenger-side window had to be broken to rescue the child. This incident created a serious safety risk due to heat exposure and the inability to access a child occupant. The vehicle has not yet been inspected by the manufacturer or dealer at the time of this report. The suspected malfunction involves the electronic door locking and/or key detection system, but the exact cause is UNKNOWN. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11745316 — an unverified report by a vehicle owner.
Weston, FL
STRUCTURE:BODY
Vehicle was brought in for a recall repair related to a water leak through the sunroof. The repair took over 30 days. The manufacturer directed me to rent a vehicle from a specific rental company and promised reimbursement at $80 per day. The manufacturer is now refusing to reimburse the full rental duration and has capped reimbursement at 60 dollars per day, leaving me out of pocket. The recall repair was confirmed by the dealer and completed by the dealership.
NHTSA complaint #11738054 — an unverified report by a vehicle owner.
Stone Mountain, GA
UNKNOWN OR OTHER
AC has failed. It’s a common issue with this year make and model. Evaporator Core
NHTSA complaint #11736090 — an unverified report by a vehicle owner.
Ripley, TN
STRUCTURE:BODY
Purchased CPO 2/28/24. Water intrusion defect manifested 5/28/24 (3 months) with electrical failures and dampness odor. Active leak discovered 9/25 - water leaked onto passenger during operation. CHILD HEALTH EMERGENCY: My daughter required THREE emergency room visits for severe allergic reactions after riding in vehicle - suspected mold/biological contamination from water intrusion. MANUFACTURER RESPONSE: Vehicle out of service 139 DAYS for warranty repairs (11/1-12/6/25: 35 days; 12/18/25-4/1/26: 104 days). Genesis inspection 1/19/26 but REFUSED to provide report claiming "attorney-client privilege." Genesis denied buyback 2/13/26. CURRENT CRITICAL SAFETY ISSUE: Vehicle returned 4/1/26. Passenger side view mirror now non-functional (safety hazard for lane changes/merging). WATER LEAK HAS RETURNED - same leak, same dampness odor. The "permanent repair" FAILED after only 2 weeks. Dealership REFUSING all repairs. 12/18/25 INCIDENT: While driving in rain, multiple safety system warnings illuminated simultaneously (forward collision warning, stability alerts) - suspected water damage to electrical systems. SYSTEMIC DEFECT CONCERN: Online research shows MULTIPLE 2021-2024 Genesis GV80 owners reporting identical water intrusion from sunroof drainage system failures. This appears to be manufacturing/design defect affecting many vehicles. REQUESTING: 1. Safety investigation of 2021-2024 Genesis GV80 sunroof drainage systems 2. Potential recall for water intrusion defect 3. Investigation of health hazards from mold/contamination 4. Investigation of manufacturer concealing defect inspection findings DANGER: Water intrusion causing electrical failures creates fire risk, safety system failures, and biological contamination health hazards. Children at highest risk for mold exposure injuries.
NHTSA complaint #11732830 — an unverified report by a vehicle owner.
Ripley, TN
ELECTRICAL SYSTEM
Purchased CPO 2/28/24. Water intrusion defect manifested 5/28/24 (3 months) with electrical failures and dampness odor. Active leak discovered 9/25 - water leaked onto passenger during operation. CHILD HEALTH EMERGENCY: My daughter required THREE emergency room visits for severe allergic reactions after riding in vehicle - suspected mold/biological contamination from water intrusion. MANUFACTURER RESPONSE: Vehicle out of service 139 DAYS for warranty repairs (11/1-12/6/25: 35 days; 12/18/25-4/1/26: 104 days). Genesis inspection 1/19/26 but REFUSED to provide report claiming "attorney-client privilege." Genesis denied buyback 2/13/26. CURRENT CRITICAL SAFETY ISSUE: Vehicle returned 4/1/26. Passenger side view mirror now non-functional (safety hazard for lane changes/merging). WATER LEAK HAS RETURNED - same leak, same dampness odor. The "permanent repair" FAILED after only 2 weeks. Dealership REFUSING all repairs. 12/18/25 INCIDENT: While driving in rain, multiple safety system warnings illuminated simultaneously (forward collision warning, stability alerts) - suspected water damage to electrical systems. SYSTEMIC DEFECT CONCERN: Online research shows MULTIPLE 2021-2024 Genesis GV80 owners reporting identical water intrusion from sunroof drainage system failures. This appears to be manufacturing/design defect affecting many vehicles. REQUESTING: 1. Safety investigation of 2021-2024 Genesis GV80 sunroof drainage systems 2. Potential recall for water intrusion defect 3. Investigation of health hazards from mold/contamination 4. Investigation of manufacturer concealing defect inspection findings DANGER: Water intrusion causing electrical failures creates fire risk, safety system failures, and biological contamination health hazards. Children at highest risk for mold exposure injuries.
NHTSA complaint #11732830 — an unverified report by a vehicle owner.
Killeen, TX
EXTERIOR LIGHTING
Notice condensation building up in driver side headlamp, then I received LED lights failure warning ⚠️ as i was driving. Now i driver side signal is not working some times and now i have about 7 warnings on dash from headlamp failure to collision sensor going off. I know since car is a 2021 and i'm the second owner it's out of warranty, but i speculate that this problem probably known now look at other reports and it only had 35K miles when I purchased it.
NHTSA complaint #11731358 — an unverified report by a vehicle owner.
Killeen, TX
ELECTRICAL SYSTEM
Notice condensation building up in driver side headlamp, then I received LED lights failure warning ⚠️ as i was driving. Now i driver side signal is not working some times and now i have about 7 warnings on dash from headlamp failure to collision sensor going off. I know since car is a 2021 and i'm the second owner it's out of warranty, but i speculate that this problem probably known now look at other reports and it only had 35K miles when I purchased it.
NHTSA complaint #11731358 — an unverified report by a vehicle owner.
Killeen, TX
LANE DEPARTURE: WARNING
Notice condensation building up in driver side headlamp, then I received LED lights failure warning ⚠️ as i was driving. Now i driver side signal is not working some times and now i have about 7 warnings on dash from headlamp failure to collision sensor going off. I know since car is a 2021 and i'm the second owner it's out of warranty, but i speculate that this problem probably known now look at other reports and it only had 35K miles when I purchased it.
NHTSA complaint #11731358 — an unverified report by a vehicle owner.
Desallemands, LA
EXTERIOR LIGHTING
I'm reporting moisture in the driver headlight. I noticed a little moisture when I purchased it in October 25(used). Of course the warranty is up and the extended warranty doesn't cover replacement of assembly. Which is very pricey over $2000. I took it to the dealership to get it looked at but at the time it was still working but flickering alot, now it's completely out. I asked was it cracked and the service guy said no, this is something that we see sometimes. I didn't have any warning lights on prior to it going completely out. Now I can't get an expectation tag because of the headlight assembly needing to be changed. This is something Genesis must look into or offer warranties that cover expensive parts like that. It's definitely a hazard when both lights aren't working properly. I'm torn between trying to get it fixed or just letting the vehicle be repossessed and start over with something with a better warranty. I current have 6 alerts on dashboard since the light is completely out.
NHTSA complaint #11729582 — an unverified report by a vehicle owner.
Desallemands, LA
ELECTRICAL SYSTEM
I'm reporting moisture in the driver headlight. I noticed a little moisture when I purchased it in October 25(used). Of course the warranty is up and the extended warranty doesn't cover replacement of assembly. Which is very pricey over $2000. I took it to the dealership to get it looked at but at the time it was still working but flickering alot, now it's completely out. I asked was it cracked and the service guy said no, this is something that we see sometimes. I didn't have any warning lights on prior to it going completely out. Now I can't get an expectation tag because of the headlight assembly needing to be changed. This is something Genesis must look into or offer warranties that cover expensive parts like that. It's definitely a hazard when both lights aren't working properly. I'm torn between trying to get it fixed or just letting the vehicle be repossessed and start over with something with a better warranty. I current have 6 alerts on dashboard since the light is completely out.
NHTSA complaint #11729582 — an unverified report by a vehicle owner.
Desallemands, LA
LANE DEPARTURE: WARNING
I'm reporting moisture in the driver headlight. I noticed a little moisture when I purchased it in October 25(used). Of course the warranty is up and the extended warranty doesn't cover replacement of assembly. Which is very pricey over $2000. I took it to the dealership to get it looked at but at the time it was still working but flickering alot, now it's completely out. I asked was it cracked and the service guy said no, this is something that we see sometimes. I didn't have any warning lights on prior to it going completely out. Now I can't get an expectation tag because of the headlight assembly needing to be changed. This is something Genesis must look into or offer warranties that cover expensive parts like that. It's definitely a hazard when both lights aren't working properly. I'm torn between trying to get it fixed or just letting the vehicle be repossessed and start over with something with a better warranty. I current have 6 alerts on dashboard since the light is completely out.
NHTSA complaint #11729582 — an unverified report by a vehicle owner.
Merced, CA
EXTERIOR LIGHTING
Component: Exterior Lighting / Headlamps Vehicle: 2021 Genesis GV80 VIN: [XXX] Mileage at Failure: 77,000 Complaint: The front left headlamp on my 2021 Genesis GV80 failed completely after visible moisture and condensation accumulated inside the lamp housing for approximately one week. There was no impact, damage, or tampering. The Genesis service center inspected the vehicle and confirmed the failure was caused by moisture intrusion consistent with Genesis Technical Service Bulletin 23‑BD‑002G (“Information for Lamp Condensation”). This condition is also documented with NHTSA under XXX The failure resulted in a complete loss of headlamp function, creating a significant safety hazard while driving at night. Genesis Customer Care initially informed me that if the dealer confirmed the failure was consistent with the TSB, the repair would be covered under goodwill. After the dealer confirmed the defect, Genesis corporate declined to cover the repair due to the vehicle being out of warranty, despite the failure being caused by a known manufacturer defect affecting visibility and safety. I am filing this complaint because the defect is safety‑related, documented by the manufacturer, and resulted in the loss of primary forward lighting. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11727543 — an unverified report by a vehicle owner.
at 95,000 milesWestminster, CAFire
FUEL SYSTEM, GASOLINE
The contact owned a 2021 Genesis GV80. The contact stated that the instrument cluster was inoperable. The vehicle was taken to the dealer, where it was diagnosed, and determined that the instrument cluster had failed and needed to be replaced at the owner's expense. The contact declined to pay for the repair. The vehicle was not repaired. Additionally, the contact stated that while driving 70 MPH at night, the vehicle stalled. The contact was able to pull over to the side of the road. The contact stated that upon opening the front driver's side door, the contact noticed that there was smoke coming from under the vehicle. The contact walked to the front of the vehicle and noticed flames coming from under the hood, by the windshield connecting point. The fire was extinguished by the fire department, but there was no report filed. The police arrived at the scene but failed to file or to provide a police report to the contact. There was no reported injury. The contact stated that the vehicle burned to the ground. The dealer was contacted but no assistance was provided. The vehicle was towed to a tow yard, where it was deemed a total loss by the manufacturer. The contact stated that the manufacturer had previously advised that the vehicle would be towed to a third laboratory for analysis; however, the manufacturer had failed to do so and had sent field technicians, who took pictures of the burned vehicle instead. The manufacturer then informed the contact that no assistance would be provided because the manufacturer was not liable for the failure, per the technician's report. The contact inquired a copy of the report and was informed that the copy could not be provided because it was private data. Additionally, the manufacturer advised the contact that he would need to retain the vehicle to pursue the matter. The contact related the failure to NHTSA Campaign Number: 23V630000(Fuel System, Gasoline); however, the VIN was not included. The failure mileage was approximately 95,000.
NHTSA complaint #11724760 — an unverified report by a vehicle owner.
at 95,000 milesWestminster, CAFire
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
The contact owned a 2021 Genesis GV80. The contact stated that the instrument cluster was inoperable. The vehicle was taken to the dealer, where it was diagnosed, and determined that the instrument cluster had failed and needed to be replaced at the owner's expense. The contact declined to pay for the repair. The vehicle was not repaired. Additionally, the contact stated that while driving 70 MPH at night, the vehicle stalled. The contact was able to pull over to the side of the road. The contact stated that upon opening the front driver's side door, the contact noticed that there was smoke coming from under the vehicle. The contact walked to the front of the vehicle and noticed flames coming from under the hood, by the windshield connecting point. The fire was extinguished by the fire department, but there was no report filed. The police arrived at the scene but failed to file or to provide a police report to the contact. There was no reported injury. The contact stated that the vehicle burned to the ground. The dealer was contacted but no assistance was provided. The vehicle was towed to a tow yard, where it was deemed a total loss by the manufacturer. The contact stated that the manufacturer had previously advised that the vehicle would be towed to a third laboratory for analysis; however, the manufacturer had failed to do so and had sent field technicians, who took pictures of the burned vehicle instead. The manufacturer then informed the contact that no assistance would be provided because the manufacturer was not liable for the failure, per the technician's report. The contact inquired a copy of the report and was informed that the copy could not be provided because it was private data. Additionally, the manufacturer advised the contact that he would need to retain the vehicle to pursue the matter. The contact related the failure to NHTSA Campaign Number: 23V630000(Fuel System, Gasoline); however, the VIN was not included. The failure mileage was approximately 95,000.
NHTSA complaint #11724760 — an unverified report by a vehicle owner.
Loomis, CA
FUEL/PROPULSION SYSTEM
Vehicle is experiencing sudden loss of drive power without warning. There is no error code, nor dashboard indicator (check Eng, etc.). It suddenly just loses power - engine still running. This loss of motive-power safety condition is identical to the fuel pump cavitation issue, consistent with the NHTSA recall 23V630000. My VIN is currently not on the recall, but was manufactured exactly in the mid- range of the June - Dec 2021 production, that has had the recall. Built in the August-Sept 2021 timeframe. Currently in the shop for troubleshooting. Can provide repair invoice at a later date. I think this issue is larger than the recall suggests.
NHTSA complaint #11722543 — an unverified report by a vehicle owner.
Salisbury, MD
EXTERIOR LIGHTING
The passage side headlight has moistures in it. They said run the engine for 30 minutes so it will dissolve and it didn't. And now the headlights not working and its $2,000 to get it replace.
NHTSA complaint #11708009 — an unverified report by a vehicle owner.
Middleburg, VA
EXTERIOR LIGHTING
Condensation has appeared in the driver side headlight. It has caused the headlight and blinker to stop working. In addition, several warning lights have appeared on the dash indicating the following operations are no longer working.... Driver Attention Warning System, Forward Safety System, Lane Change Assist system, Lane Departure Warning System and High Beam Assist. While the driving assist systems may be optional functions, the lack of headlight and blinker are, in my opinion, safety issues. Certainly, the car would not pass a safety inspection in the state of Virginia and, as a result, I would not be able to register the vehicle. Genesis has known of the headlight condensation problem for years and has issued several TSB's, yet they continue to build cars with a known safety issue. In my opinion, a safety recall should be implemented and Genesis should be required to repair the problem at their expense.
NHTSA complaint #11693268 — an unverified report by a vehicle owner.
Middleburg, VA
FORWARD COLLISION AVOIDANCE: WARNINGS
Condensation has appeared in the driver side headlight. It has caused the headlight and blinker to stop working. In addition, several warning lights have appeared on the dash indicating the following operations are no longer working.... Driver Attention Warning System, Forward Safety System, Lane Change Assist system, Lane Departure Warning System and High Beam Assist. While the driving assist systems may be optional functions, the lack of headlight and blinker are, in my opinion, safety issues. Certainly, the car would not pass a safety inspection in the state of Virginia and, as a result, I would not be able to register the vehicle. Genesis has known of the headlight condensation problem for years and has issued several TSB's, yet they continue to build cars with a known safety issue. In my opinion, a safety recall should be implemented and Genesis should be required to repair the problem at their expense.
NHTSA complaint #11693268 — an unverified report by a vehicle owner.