88 of the
7,767 complaints filed about the GMC Acadia
are about the suspension —
1% of everything owners reported.
The worst model year for it is 2008.
The contact owns a 2021 GMC Acadia. The contact stated that while driving at various speeds, the vehicle was unintendedly drifting to the right. The vehicle was taken to Dally Tire Company, where it was diagnosed with rear links failure and misalignment. The vehicle was not repaired. The vehicle was taken to the dealer, and the contact was informed that the VIN was not under recall. The dealer scheduled an appointment and provided an estimate for the repair. The manufacturer was not yet contacted. The failure mileage was approximately 42,200.
NHTSA complaint #11745670 — an unverified report by a vehicle owner.
The contact owns a 2023 GMC Acadia. The contact stated that the vehicle was taken for maintenance, and the tech informed the dealer that the passenger’s side rear suspension toe link needed to be replaced. The vehicle was taken to an independent mechanic who confirmed that the passenger’s side rear toe link needed to be replaced. The vehicle was repaired. The contact stated that no warning lights were illuminated. Upon further investigation, the contact related the failure to Manufacturer's recall number: N222364330; however, the VIN was not included. The manufacturer was not made aware of the failure. The failure mileage was 42,101.
NHTSA complaint #11693647 — an unverified report by a vehicle owner.
Due to negligence of gmc wright of wexford during the replacement of 3rd new transmission they did not clamp a hose together causing coolant to leak and my thermostat to come on n off. Causing further damage to my vehicle
NHTSA complaint #11692973 — an unverified report by a vehicle owner.
Rear right hand lower suspension control arm broke in half, after further inspection it looks to have been separated from its original factory form which then cause uneven load on the arm causing it to fracture in half. The factory form separation seems to have been ongoing for unknown time due to surface rust is visible at the factory mold separation, where it snapped in half there is no surface rust. Fortunately it happened when I was only moving the vehicle to make space for another, the broken arm cause the wheel to turn to the right as if it was making a right hand turn and I can't imagine if it would have happened while driving in the city of even worse on the freeways... It would be a certain crash and safety for us and those driving around us. Last photo is from Amazon listing, I did order the part from another source that is a factory GM part and I am doing the repairs of replacing this myself as I am mechanically inclined. Thanks
NHTSA complaint #11682397 — an unverified report by a vehicle owner.
The contact owns a 2022 GMC Acadia. The contact stated while driving 5 MPH, there was an abnormal clunking sound coming from the rear of the vehicle. There was a squeaking and squealing sound coming from the rear of the vehicle. There were no warning lights illuminated. The local dealer was contacted, and an appointment was scheduled. The vehicle was not yet diagnosed or repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline for assistance. The approximate failure mileage was 56,000.
NHTSA complaint #11680872 — an unverified report by a vehicle owner.
I took my 2019 GMC Acadia in for an inspection and was informed that the toe links were loose and fail inspection. Upon researching this failure, I found that there is a recall for this, but my VIN was no included. I don't understand why not given what I'm seeing from other owners. I quote from the GMC Authority site: [XXX] "GM and the National Highway Traffic Safety Administration have issued a recall for certain 2022 model-year Cadillac XT5, Cadillac XT6 and GMC Acadia crossovers over an issue related to the rear toe links. The problem: affected vehicles may have a left-rear suspension toe link with a fastener that was not properly tightened during assembly at the factory. The GMC Acadia is built at the GM Spring Hill plant in Tennessee, but will soon be moved to the GM Lansing Grand River plant to make room for the Cadillac Lyriq. The Cadillac XT5 and XT6 are also built at Spring Hill and will remain there for the foreseeable future." Based on other feedback seen, it appears this should be a recall for my vehicle as well. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11672827 — an unverified report by a vehicle owner.
The contact owns a 2012 GMC Acadia. The contact stated that shortly after purchasing the vehicle, the check engine warning light illuminated. The vehicle was taken to the local mechanic who discovered that the catalytic convertor was faulty and needed to be replaced. The mechanic also inspected the vehicle and determined that the steering rack, front struts, and suspension control arms were also faulty and needed to be replaced. The vehicle was not yet repaired. The local dealer was notified of the failure, but no assistance was offered. The manufacturer was not contacted. The failure mileage was 130,000.
NHTSA complaint #11670219 — an unverified report by a vehicle owner.
On July 26, 2024, I was driving my 2018 Acadia, with my cruise control set to 48 in a 45 MHP zone. Nearing a bad curve, I sneezed. When this happened, I tapped the brakes to disengage the cruise control, my passengers side tires exited the road and with both hands on the wheel I tried to slowly bring my tires back to the road. However, I was unable to gain control and totaled the vehicle. A witness stated that she heard a loud pop coming from the vehicle before the wreck happened. I later learned from my insurance that the vehicle had a Recall 17V516000 on it and I was never made aware of it. I believe that this was a factor in me not being able to control the vehicle.
NHTSA complaint #11605906 — an unverified report by a vehicle owner.
2024 brand new Acadia Denali trim with 1k miles was brought in to the dealership because of 'popping' and 'grinding' noise when turning, most loudest when turning to and from the right. It was also very much felt on the steering wheel. Dealer took apart the front right strut assembly and said that it was not 'installed' properly, causing the springs to hit the fender everytime the wheels turned. They inspected it said that nothing needed to be replaced, installed it properly, test drove it and determined that it was fixed. Driving home, I sped through potholes and bumps, especially during turns, to really test their repairs. Luckily, the sound was gone, steering was smooth. And I hope it stays that way. Out of curiosity, I took a picture of the strut assembly post Repair You can see the coil is bulging out of place from the strut. This is only in the right side. The pictures show the suspension with wheels fully turned to the right, left, and pointed straight. The picture even shows the part of the fender where the spring made contact with. I communicated in online groups of acadia owners and they said it’s also the same issue, wherein that they experienced the symptoms themselves or the struts look misaligned already. I believe this is a concern GMC should address the soonest as it could lead to road hazards for everyone involved.
NHTSA complaint #11603614 — an unverified report by a vehicle owner.
I have 43,000 miles on my car and I do not by any means drive hard or really ever go over 50 MPH and I am being told that my rear tow links are loose and need to be replaced. I have NEVER had to replace those in any vehicle I have ever owned especially a 2021 vehicle with under 50k miles on it. I have read that there is a recall on the 2022 Acadia's for this exact issue so I can only assume it is the same issue happening on the 2021's as well.
NHTSA complaint #11597155 — an unverified report by a vehicle owner.
Not inspected by anyone else because they have no idea where to look because the light and actions happen on and off. Warning light and message appears. Service Traction Control and service Stabilink Light yes I will bring it in. It will turn on randomly at this point for about 4 months and the brakes are locking up the wheels while driving.
NHTSA complaint #11587650 — an unverified report by a vehicle owner.
The vehicle tire system lights came on the air bag sensor light Car did not fill safe driving no control on the road unstable on turns car was sold one lug muissing front tire ,returned car several times last time I took the vehicle was due to drivesrs back wheel wobbling so bad , Someone followeing said it looked like tire was coming off . the owner said it was fine , put it on the rack let me drive off , I drove it and it was very unstable to drive and took it to Nor cal Tires Ukiah Ca they informed me it was not safe to drive .
NHTSA complaint #11584719 — an unverified report by a vehicle owner.
The rear knuckles have a casting defect that does not allow the lower most forward control arm bolt to be tightened fully. This causes the bolt to be 1/8” from being fully tightened. After removing the casting defect you are able to tighten the bolt fully. The bolt broke off in the knuckle causing the tire to point away from the body at a 45 degree angle. If my wife was on the interstate doing 60 when this happened it could have been life threatening but she was only doing about 10 when it snapped.
NHTSA complaint #11584155 — an unverified report by a vehicle owner.
I took my 2014 GMC Acadia into the dealership I purchased it at because my airbag light was on. This was before the recall. I was told at that time that nothing was wrong and and I probably hit a bump and juggled something loose. I paid $190 for that. Now my vehicle is in the shop and I can no longer operate it or sell it because it is deemed unsafe due to this recall. I contacted GMC and there is no remedy for this. It has been 8 months. This is not timely. They would not offer a replacement, refund or a loaner vehicle. I recorded this call and received a case number. I believe this is against federal law. I then contracted the dealership I purchased the vehicle through and they will not provide a rental or repair or replace my vehicle either. N fact, they were trying to get me to do $4,000 in repairs. This may fall under the lemon law and I contacted an attorney. Some people have been without vehicles 8 months now since this recall occurred. This is absurd. I had one vehicle that now I cannot use. I need to be made whole.I have 5 children. Who is responsible? I will not stop until I get compensated. There are a total of 6 recalls out on my car. Only one has been closed. The seatbelt. The other recalls could cause major damage to expensive components like the engine and transmission. The EUC was under recall and was never fixed in my vehicle also. I found this out through a search on kbb.com. This may have in turn caused more out of pocket expenses
NHTSA complaint #11564770 — an unverified report by a vehicle owner.
The vehicle part involved is the right rear suspension adjust toe link. I did not ask the GM dealer to save the old part. The old part is not available for inspection. The replacement GM part number placed on the vehicle is 84606181. On December 4, 2023 during the annual State inspection of my vehicle the GM dealer advised me that the right rear suspension part listed above showed wear in the bushing and the vehicle fails the state inspection because this is a safety issue. In order to pass the state required safety inspection I would need to have the suspension part replaced. This part controls how the vehicle tracks down the road when driven to prevent vehicle swaying from side to side. Since the GM dealer inspected and confirmed the above I authorized the dealer to replace the worn out part and also perform a wheel alignment as recomended by the GM dealer. Prior to the info provided above their were no warnings, noises, or signs that the right rear toe link bushing was warn to the extent that it required replacement. This first notice I had on the potential problem with my vehicles suspension is described above. I was advised that the above part is a common part that requires replacement on my type of vehicle.
NHTSA complaint #11558586 — an unverified report by a vehicle owner.
The contact owns a 2014 GMC Acadia. The contact received notification of NHTSA Campaign Number: 23V334000 (Air Bags) however, the part to do the recall repair was not yet available. An undisclosed dealer was contacted and confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. Additionally, the contact stated that while driving at an undisclosed speed, she heard an abnormal sound coming from the vehicle. The vehicle was taken to the dealer where it was diagnosed that the front passenger’s side strut was defective and needed to be replaced. No warning light was illuminated. The vehicle was not repaired. The manufacturer was made aware of the issue. The failure mileage was approximately 138,379. VIN tool confirms parts not available.
NHTSA complaint #11546955 — an unverified report by a vehicle owner.
Im getting new tires on my car and was told the alignment cannot be done due to the rear tow links needing replaced. I was told it's a known issue with Acadias and should be covered under a recall I called my dealership and it's not a recall.
NHTSA complaint #11528654 — an unverified report by a vehicle owner.
My steering rack and pinion as well as my power steering pump have gone out completely potentially put me in harms way By impairing my ability to drive defensively. by greatly reducing the vehicles reaction time . A worn steering rack can cause you to lose partial or complete control over your car steering wheel, which can lead to fatal accident. That goes without saying that steering rack is a major car maintenance procedure and is expensive. When they perform defectively, it can spell trouble and make your steering faulty and unreliable—this is what happens when the rack and pinion goes out. And I believe it goes without saying that the power steering pump is just as an intricate part of your design as is the rack and pinion they go hand-in-hand, and the potentially damage each other. In this case, they both went out.. I believe it’s well documented across many platforms, similar issues with the same model. document to the skyline motors in Rawlins, Wyoming. At the time there was no warning lights are indicators on the instrument panel whatsoever.
NHTSA complaint #11521400 — an unverified report by a vehicle owner.
PERSISTENT GROANING AND CREAKING FROM FRONT END SUSPENSION. DEALER REPAIR SHOP COULD NOT DIAGNOSIS ISSUE HOWEVER THERE IS A REPAIR BULLETIN PUBLISHED ON THIS ISSUE AT GMREPAIRINSIGHTS.COM WHICH LEADS ME TO BELIEVE THIS IS A KNOWN DEFECT WITH THE SUSPENSION OF THIS CAR AND OTHER SIMILAR MODELS. THE DEFECT AS DESCRIBED IN THE REPAIR BULLETIN MAY LEAD TO MECHANICAL FAILURE OF IMPORTANT PART OF SUSPENSION WHICH COULD LEAD TO INJURIES OR HARM TO OTHER DRIVERS. I SCHEDULED A SERVICE APPOINTMENT ON 12.28.2022 AND THE DEALER COULD NOT IDENTIFY THE SOURCE OF THE PROBLEM.
NHTSA complaint #11516889 — an unverified report by a vehicle owner.
Suspension did not meet yearly state inspection standards. Service advisor/technician stated “control arm bushing deteriorated- excessive play”. Rear control arms could be moved with hand pressure excessive play. They stated that this is a very common problem with this make of car at this mileage (41,633).
NHTSA complaint #11516506 — an unverified report by a vehicle owner.