NHTSA files every complaint against a named sub-assembly, not just a
system. This is the difference between knowing it was "the engine" and
knowing which part of it — the list to hand a mechanic.
Instrument Cluster/Panel
3264.0%
Power Window Devices AND Controls
48.0%
Body
36.0%
Glass, Side/Rear
36.0%
Hinge AND Attachments
24.0%
Tailgate
24.0%
Cooling System
24.0%
Automatic Transmission
24.0%
When it fails
Odometer readings owners gave when they filed. About half of all
complaints include one.
Under 1,000 miles
31.7%
1,000 – 9,999 miles
74.0%
10,000 – 24,999 miles
148.0%
25,000 – 49,999 miles
4727.0%
50,000 – 74,999 miles
3520.1%
75,000 – 99,999 miles
3520.1%
100,000 – 149,999 miles
2413.8%
150,000+ miles
95.2%
When owners complained
A spike years after the car went on sale usually means a part wearing
out on schedule across the whole fleet — the kind of pattern no single
owner can see from inside their own car.
Jan 2004peak 12Sep 2017
NHTSA investigations into the 2004 GMC Envoy XUV
An investigation is the step before a recall: the agency has seen enough
complaints to look into a pattern itself. An open one means it thinks
something may be wrong and nothing has been fixed yet.
RQ17002Opened 24 Apr 2017Closed 29 Mar 2021EXTERIOR LIGHTING:HEADLIGHTS
Loss of Headlights
The subject vehicles are model year (MY) 2002-2009 Chevrolet Trailblazer, GMC Envoy, 2004-2007 Buick Rainier, 2003-2008 Isuzu Ascender, 2005-2009 Saab 9-7X, 2002-2004 Oldsmobile Bravada, 2003-2006 Chevrolet SSR, 2005-2009 Buick Lacrosse, and 2006-2008 Pontiac Grand Prix. This scope includes the Trailblazer/Envoy variants: 2002-2006 Envoy XL/Trailblazer EXT and 2004-2005 Envoy XUV. The original scope of this investigation was expanded to include all vehicles equipped with the subject Headlight Driver Module (HDM). The focus of the investigation was to determine whether actions performed by Gene...
PE05006Opened 4 Feb 2005Closed 6 May 2005EXTERIOR LIGHTING:TURN SIGNAL:FLASHER UNIT
TURN SIGNAL FAILURES
BY LETTER DATED APRIL 29, 2005, GM NOTIFIED THE AGENCY THAT IT IS CONDUCTING ASAFETY RECALL ( NHTSA RECALL NO. 05V198 ) INVOLVING CERTAIN MODEL YEARS (MY) 2003-2004 ISUZU ASCENDER, CHEVROLET TRAILBLAZER, GMC ENVOY, OLDSMOBILE BRAVADA AND MY 2004 BUICK RAINER VEHICLES.THE RECALL APPLIES TO VEHICLES BUILT FROM APRIL 2003 THROUGH NOVEMBER 2003 FOR A TOTAL VEHICLE POPULATION OF 286,478.GM REPORTS THE DIRECTIONAL/HAZARD SIGNALS FAILURE IS DUE TO STICKING CONTACTS ON ROUTING RELAYS IN THE FLASHER MODULE.GM WILL REPLACE THE FLASHER MODULE ON ALL INVOLVED VEHICLES.BASED ON GM'S SAFETY RECALL ACTION, T...
Recalls on the 2004 GMC Envoy XUV
A complaint is one owner's allegation. A recall is the point at which
the manufacturer or a regulator agreed the defect is real and dangerous
enough to fix for free — however old the car is.
Canada — Transport Canada
Canada runs its own recall programme, and its campaigns do not
always mirror the American ones.
Recall 20051319,289 units in Canada
Lights And Instruments
On certain vehicles, the directional/hazard signals may not operate as designed. Actuation of the turn signal or hazard lights will cause them to illuminate and remain illuminated (not flash as intended). Drivers may not be able to clearly signal their intentions to turn, change travel lanes or potentially warn others of an impaired vehicle operating condition. Correction: Dealers will replace the turn signal/hazard flasher module.
Recall 200408852,776 units in Canada
Brakes
On certain vehicles, the brake hoses are not labelled with a designation that identifies the manufacturer of the assembly as required by CMVSS 106. This non-compliance has no effect on the performance of the involved brake hose assemblies. Correction: Since this does not pose a safety risk, no corrective action is required.
Reports where the owner recorded a crash, a fire, an injury or a death.
at 102,000 milesCopperas Cove, TXFire
SEATS
ON JUNE 8 2013 BOTH THE DRIVER AND PASSENGER SEAT POWER ADJUSTMENTS CEASED TO OPERATE OR RESPOND IN ANY WAY. BOTH SEAT STUCK IN A FULL BACK POSITION. THE NEXT DAY, JUNE 9 2013, THE VEHICLE WAS AT IDLE AND IN PARK FOR NO MORE THAN 4 OR 5 MINUTES, WHEN AN ODD SMELL WAS NOTICED. A SMALL ELECTRICAL FIRE TO INCLUDE SPARKS AND A LOT OF SMOKE THEN ERUPTED UNDER THE PASSENGER SEAT. THE DRIVER TURNED THE VEHICLE OFF, AND THE PASSENGER AND 18 MONTH OLD CHILD, AND DRIVER ALL EXITED THE VEHICLE. THE FIRE DIED, AND THE SMOKE CLEARED. WAITED 15 MINUTES, RESTARTED THE VEHICLE WITH NO PROBLEMS. THE VEHICLE WAS DROPPED OFF THE NEXT DAY, JUNE 10 2013, A CHEVY DEALERSHIP. THE VEHICLE IS CURRENTLY UNDER DIAGNOSES.
NHTSA complaint #10519293 — an unverified report by a vehicle owner.
at 102,000 milesCopperas Cove, TXFire
ELECTRICAL SYSTEM
ON JUNE 8 2013 BOTH THE DRIVER AND PASSENGER SEAT POWER ADJUSTMENTS CEASED TO OPERATE OR RESPOND IN ANY WAY. BOTH SEAT STUCK IN A FULL BACK POSITION. THE NEXT DAY, JUNE 9 2013, THE VEHICLE WAS AT IDLE AND IN PARK FOR NO MORE THAN 4 OR 5 MINUTES, WHEN AN ODD SMELL WAS NOTICED. A SMALL ELECTRICAL FIRE TO INCLUDE SPARKS AND A LOT OF SMOKE THEN ERUPTED UNDER THE PASSENGER SEAT. THE DRIVER TURNED THE VEHICLE OFF, AND THE PASSENGER AND 18 MONTH OLD CHILD, AND DRIVER ALL EXITED THE VEHICLE. THE FIRE DIED, AND THE SMOKE CLEARED. WAITED 15 MINUTES, RESTARTED THE VEHICLE WITH NO PROBLEMS. THE VEHICLE WAS DROPPED OFF THE NEXT DAY, JUNE 10 2013, A CHEVY DEALERSHIP. THE VEHICLE IS CURRENTLY UNDER DIAGNOSES.
NHTSA complaint #10519293 — an unverified report by a vehicle owner.
at 160,000 milesDacula, GACrash
AIR BAGS
I WAS IN ACCIDENT ON SATURDAY FEBRUARY 4, 2012 IN MY 2004 ENVOY XUV. I WAS TRAVELING APPROX. 40 MPH WHEN ANOTHER CAR PULLED IN FRONT OF ME AND WITHIN 1 SECOND I T-BONED THE SIDE OF THEIR CAR. MY AIRBAGS DID NOT DEPLOY. FORTUNATELY ALL I ENDED UP WITH WAS MINOR BRUSES FROM THE STEERING WHEEL AND THE SEATBELT STRAP. THIS WAS TO BE THE BEST ENGINEERED SUV GMC HAD EVER MADE AND I WAS SHOCKED THE AIRBAGS DID NOT DEPLOY.
NHTSA complaint #10446772 — an unverified report by a vehicle owner.
Leominster, MACrash1 injured
AIR BAGS:FRONTAL
MY FIANCE WAS DRIVING MY 2004 GMC ENVOY SUV. WHILE DRIVING REPORTED TO BE APPROXIMATELY 40 MPH; THE CAR IN FRONT OF HER SLAMMED ON HER BRAKES, SHE ATTEMPTED TO BRAKE, SWERVED TO THE RIGHT TO AVOID THE CAR IN FRONT OF HER, CRASHING INTO A UTILITY POLE. SHE WAS WEARING HER SEAT BELT. DURING THIS TIME NEITHER THE DRIVER OR PASSENGER SIDE AIRBAG DEPLOYED. SHE WAS TAKEN BY AMBULANCE TREATED FOR SCRAPES & BRUISES, PAIN, MINOR INJURIES, MAJOR INJURIES RULED OUT BY X-RAYS & CT SCANS, THEN RELEASED. I UNDERSTAND THE THEORY " IF A PERSON IS ABLE TO WALK AWAY FROM THE CRASH THE VEHICLE DID IT'S JOB." MY CONCERN WAS NOT MUCH OF A CONCERN UNTIL THE RESPONDING EMT'S, OFFICERS, AND MECHANIC AT THE PLACE WHERE THE CAR IS CURRENTLY STORED ALL VOICED CONCERNS REGARDING THE FACT NO AIRBAG DEPLOYED IN THIS ACCIDENT. I ALSO BECAME CONCERNED AFTER SEEING THE DAMAGE DONE TO THE VEHICLE. WE ARE NOT OFFICIALLY SURE OF THE STATUS OF THE CAR AT THIS TIME AS WE ARE STILL WAITING TO HEAR FROM THE ADJUSTER. HOWEVER, THE MECHANIC & RESPONDING OFFICER BELIEVE IT IS TOTALED. THE ENTIRE FRONT WINDOW SHATTERED, PASSENGER SIDE DOOR IS RIPPED OFF HANGING ON A THREAD, THE ENTIRE FRONT END/GRILL RIPPED OFF, BOTH HEADLIGHTS CRUSHED, THE PASSENGER SIDE HEADLIGHT IS NO LONGER THERE, THE PASSENGER SIDE FRONT TIRE ENTIRELY MISSING ALONG WITH ANYTHING HOLDING IT IN PLACE, THE GLOVE COMPARTMENT IS ALMOST TOUCHING THE FRONT PASSENGER SEAT. THE PASSENGER SEAT WAS PUSHED BACK TOWARD THE BACK SEAT OF THE CAR AS WELL. MY FIANCE WAS ALONE IN THE VEHICLE, THE CONCERN IS IF SHE HADN'T BEEN, WHAT WOULD HAVE HAPPENED TO A PASSENGER...CLEAR SPECULATION , BUT THE AIRBAG MAY HAVE BEEN THE ONLY SAVING GRACE A PASSENGER WOULD HAVE HAD. WE HAVE CONTACTED THE DEALERSHIP, GM, AND CONSUMER AFFAIRS, AND NOW NHTSA WITH THIS CONCERN. THANK YOU FOR TAKING THE TIME TO REVIEW THIS REPORT.
NHTSA complaint #10170264 — an unverified report by a vehicle owner.
Zephyrhills, FLCrash1 injured
AIR BAGS
WHAT IS HAPPENING TO CLAIM 10134972?
NHTSA complaint #10146593 — an unverified report by a vehicle owner.
at 29,786 milesTallahassee, FL1 injured
POWER TRAIN:AUTOMATIC TRANSMISSION
TRAVELING ON THE INTERSTATE AT 60 MPH TRANSMISSION SHIFTED GEARS VIA CRUISE CONTROL AND THE TRANSMISSION LOST 3RD AND 4TH GEARS. WHEN CONTACTING ONSTAR 3 DIFFERENT TIMES THEY INSISTED IT WAS SAFE TO DRIVE. THEN THE WHOLE TRANSMISSION DIED.
NHTSA complaint #10144058 — an unverified report by a vehicle owner.
The most recent complaints
In the owners' own words, exactly as filed with NHTSA.
at 186,000 milesTroy, VA
EXTERIOR LIGHTING:HEADLIGHTS
TL* THE CONTACT OWNS A 2004 GMC ENCLAVE XUV. THE CONTACT STATED THAT WHILE DRIVING ABOUT 55 MPH, THE LOW BEAM LIGHTS FAILED TO ILLUMINATE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, WHERE THE FAILURE WAS NOT DUPLICATED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE RECURRED FOUR TIMES WHILE DRIVING AT VARIOUS SPEEDS. THE DEALER WAS NOT CONTACTED. THE FAILURE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS ABOUT 186,000.
NHTSA complaint #11023937 — an unverified report by a vehicle owner.
at 87,000 milesSalem, WV
ELECTRICAL SYSTEM
THE THIRD BRAKE LIGHT CONNECTIONS LOCATED IN THE REAR TAILGATE ARE SEVERELY CORRODED AND WILL NOT LIGHT UP WHEN BRAKING. THIS CONDITION DOES NOT ALLOW PASSING OF STATE INSPECTION. THE ENTIRE BRAKE LIGHT ASSEMBLY AND WIRE HARNESS MUST TO REPLACED TO PASS STATE VEHICLE INSPECTION. THIS CONDITION IS CONTINUOUS, WHEN PARKED, WHEN DRIVING (WE FOLLOWED IT AROUND THE BLOCK TO SEE IF IT JIGGLED ON), I HAVE NOTHING TO UPLOAD BECAUSE THE BRAKE LIGHT WILL NOT LIGHT UP.
NHTSA complaint #10981156 — an unverified report by a vehicle owner.
at 159,000 milesRoyal, AR
FUEL/PROPULSION SYSTEM
I WAS DOING A REAR BRAKE JOB AND SMELLED GASOLINE, SO I WENT UNDER THE VEHICLE AND OBSERVED THERE WAS A WET SPOT ON THE REAR OF THE FUEL TANK. UPON CLOSER EXAMINATION I FOUND THE INLET PART OF THE FUEL TANK WAS BROKEN AND ALLOWING FUEL TO EXIT THE TANK, CAN WE SAY FIRE RISK, SO I WENT ONLINE TO TRY TO PURCHASE A REPLACEMENT TANK AND I FOUND WHERE SEVERAL PEOPLE HAD HAD THIS SAMEPROBLEM, BUT NO RECALL IS IN PLACE ?????
NHTSA complaint #10953971 — an unverified report by a vehicle owner.
SAN Francisco, CA
AIR BAGS
CAR WAS BOUGHT IN 2004. WAS TAKEN TO THE DEALER SEVERAL TIMES TO HAVE AIRBAG LIGHT FIX BUT IT WAS NEVER RESOLVED IT WAS SAID TO BE FINE. NO HAZARD. NEVER INVOLVED IN A CAR CRASH. CARS TURNS ON AND IT PROMPT YOU TO CHECK AIRBAGS. TODAY I WAS WATCHING THE NEWS AND SOMEONE MENTIONED THIS SITE. I WANTED TO SEE IT THERE HAS BEEN A RECALL
NHTSA complaint #10925498 — an unverified report by a vehicle owner.
Columbus, OH
FUEL SYSTEM, GASOLINE
VEHICLE HAS HAD STRONG ODOR OR RAW FUEL COMING FROM DRIVING SIDE WHEEL WELL. HAD MECHANIC CHECK THIS OUT AND I WAS TOLD THIS HAS A FUEL LEAK NEAR THE FUEL FILTER / FILLER NECK AND POSSIBLE GAS TANK ISSUE WHICH IS CLOSE TO THE EXHAUST PIPE. THIS IS A KNOWN ISSUE FROM GM OWNERS BUT RECALL HAS NOT BEEN ADVISED. INFORMED GM OF ISSUE ON 10/26 BUT THEY WILL NOT FIX. THIS WILL COST UPWARDS OF $1100-$1600 TO FIX.
NHTSA complaint #10919399 — an unverified report by a vehicle owner.
661-370-5743, CA
STRUCTURE:BODY:HATCHBACK/LIFTGATE
TL* THE CONTACT OWNS A 2004 GMC ENVOY XUV. WHILE ATTEMPTING TO UTILIZE THE LIFTGATE, IT FAILED TO OPERATE. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.
NHTSA complaint #10840278 — an unverified report by a vehicle owner.
at 111,848 milesHesperia, CA
ENGINE
2004 ENVOY XUV, IMPECCABLY MAINTAINED, CAR WAS PARKED IN MY DRIVE WAY AND I STARTED IT TO GO TO THE STORE AND IT STARTED CHUGGING AND THEN ALMOST DIED, BUT THEN WENT BACK TO NORMAL BUT THE SERVICE ENGINE SOON AND REDUCED ENGINE POWER LIGHTS ILLUMINATED ON DASH.TURNED OFF ENGINE. RESTARTED, AND THE SERVICE ENGINE SOON LIGHT WAS STILL THERE SO MY HUSBAND HOOKED UP HIS CODE READER AND IT HAD THE CODE P1680 ( THROTTLE BODY POSTIONING CENSOR.) AND THIS ISN'T THE FIRST TIME IT'S DONE IT BUT THE ENGINE LIGHT HAS ALWAYS JUST FLASHED IT WOULD NEVER STAY ON SO WE COULD READ THE CODE. BUT IN ORDER TO FIX THIS YOU HAVE TO BUY A WHOLE NEW THROTTLE BODY HOUSING BECAUSE THE CENSOR IS BUILT INTO IT. AND IT ISN'T CHEAP. AT AUTOZONE IT IS $280.00. AND YOU HAVE TO ALSO BUY A GASKET FOR IT AND NEW INTAKE MANIFOLD GASKETS BECAUSE TO REMOVE THE THROTTLE BODY HOUSING WHICH IS CONNECTED TO THE MANIFOLD YOU HAVE YO REMOVE THE MANIFOLD ALSO. HOW IN THE WORLD DOES GM EXPECT US TO BE ABLE TO FIX THIS ISSUE IF IT'S ALWAYS SO MUCH MONEY FOR PARTS FOR THESE CARS. AND I ALSO HAVE ISSUES WITH MY BACK TAILGATE AND BOTH BIG WINDOW MOTORS. I HAVE REPLACED ONE BUT STILL SAVING UP TO REPLACE THE MIDDLE ONE AND I'VE ALSO HAD ISSUES WITH MY GAS TANK WHICH IS $677.00 OR MORE AT THE DEALERS FOR A NEW GAS TANK BECAUSE U CAN'T JUST FIX THE FILLER HOSE. SUCH FAILURES WILL EVENTUALLY KILL SOMEONE. SO I THINK GMC NEEDS TO TAKE A LONGER LOOK AT THESE GMC ENVOY XUVS AND GET SOME RECALLS OUT TO FIX THESE DANGEROUS PROBLEMS. AND HONOR ALL CARS THAT COME IN NO MATTER WHAT. BECAUSE WE HAD TO FIX THE GAS TANK ISSUE OURSELVES BECAUSE WE COULD NOT AFFORD TO BUY A NEW GAS TANK.
NHTSA complaint #10749022 — an unverified report by a vehicle owner.
at 67,245 milesSpring Church, PA
FUEL/PROPULSION SYSTEM
STARTED SMELLING GAS, STARTED DRIPPING FUEL. AFTER INVESTIGATING THE FUEL LINES COMING OUT OF THE FUEL PUMP WERE SEVERELY CORRODED AT THE TOP OF THE GAS TANK. DRIPPING GAS COULD HAVE CAUGHT FIRE. LEARNED THERE WAS A TSB ON THIS AND EXTENDED WARRENTY DUE TO CORROSION OF FUEL LINES. THE WARRENTY WAS FOR 10 YEARS OR 150K. THE VEHICLE IS NOW 11 YEARS OLD. I HAVE LIVED IN THE SAME HOUSE FOR EIGHT YEARS AND NEVER RECEIVED A RECALL OR TSB NOTICE FROM GMC. OVER 800$ FOR A NEW FUEL PUMP AND TO DROP GAS TANK FOR REPAIRS. WHILE THE VEHICLE IS A 2004 IT ONLY HAS 67K ON IT.
NHTSA complaint #10733695 — an unverified report by a vehicle owner.
at 90,000 milesBaltimore, MD
FUEL/PROPULSION SYSTEM
ABOUT 9-10 MONTHS AGO STARTED NOTICING A FUEL SMELL AROUND BACK OF TRUCK. REPLACED GAS CAP, BUT THE ODOR CONTINUED. INQUIRED AT LOCAL DEALER, BUT WAS TOLD THEY COULD NOT DETERMINE THE CAUSE. TRIED A LOCAL MECHANIC THAT I HAD USED BEFORE, BUT AT THAT TIME, THEY CLAIMED THEY FOUND NO CAUSE EITHER. ON MY THIRD TRIP TO LOCAL MECHANIC, WAS INFORMED THAT THERE IS A CRACK IN MY FILLER/GAS TANK CAUSING THE SMELL. FINALLY THEY FOUND THE CAUSE ONLY TO INFORM ME THAT NOW MY TRUCK IS BEYOND THE MILEAGE AND/OR DATE OF THE 'RECALL' THAT I WAS NEVER INFORMED ABOUT BY GMC ABOUT MY GAS TANK, AND IT WILL ONLY COST "ABOUT" $1200 TO REPLACE MY GAS TANK. I'VE RESIDED IN THE SAME HOME WELL LONGER THAN I'VE OWNED MY TRUCK, SO MY HOME ADDRESS, PHONE NUMBER AND EMAIL ARE ALL STILL THE SAME AS THEY WERE THEN, AND HAD NO NOTIFICATION THAT THEIR WAS ANY TYPE OF RECALL ON MY TRUCK. HAVE TRIED EMAILING AND SNAIL MAILING GMC ON MANY NUMEROUS OCCASIONS TO SEE IF I COULD GET ANY HELP WITH THE UNKNOWN OF RECALL, BUT HAVE YET TO RECEIVE ANY ANSWER WHAT'S SO EVER FROM THEM AT ALL. OBVIOUSLY, IF I HAD THE DISPOSABLE INCOME, I WOULD NOT BE PURSUING ANOTHER SOLUTION, BUT LIKE MANY, I CONTINUE TO LIVE PAYCHECK TO PAYCHECK AND MY TRUCK IS THE MAIN LIFELINE TO MAINTAIN WHAT LITTLE I CAN PROVIDE. IF YOU COULD PASS ALONG ANY INFORMATION ABOUT POSSIBLE RECALL ASSISTANCE I CAN RECEIVE, IT WOULD BE GREATLY APPRECIATED. THANK YOU
NHTSA complaint #10725198 — an unverified report by a vehicle owner.
at 116,000 milesBrick, NJ
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2004 GMC ENVOY XUV. WHILE DRIVING, THE CONTACT SMELLED FUEL. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO STATED THAT THE FUEL PUMP WAS CORRODED AND THE ODOR WAS A RESULT OF A FUEL LEAK. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 116,000.
NHTSA complaint #10724742 — an unverified report by a vehicle owner.
at 38,000 milesSouth Bend, IN
AIR BAGS
MY AIRBAG LIGHT REMAINS ON, INDICATING THAT THERE IS A PROBLEM. THE DEALER CLAIMS THAT THE BAG WILL EITHER NOT DEPLOY, OR SUDDENLY DEPLOY FOR NO REASON UNLESS I REPLACE IT. I WAS TOLD THIS WAS NOT PART OF THE RECALLS...BUT IT IS CLEARLY A SAFETY ISSUE. I DON'T FEEL THAT I SHOULD PAY FOR THE REPLACEMENT.
NHTSA complaint #10723057 — an unverified report by a vehicle owner.
at 130,000 milesAugusta, KY
VEHICLE SPEED CONTROL
WHILE GOING APPROXIMATELY 60 MPH THE LOW BEAM HEADLIGHTS JUST GO OUT WITH ONLY THE PARKING LIGHTS AND FOG LIGHTS WORKING. ALSO MOST OF THE GAUGES ON THE INSTRUMENT PANEL DO NOT WORK INCLUDING THE GAS GAUGE. AFTER SOME INTERNET RESEARCH MANY OTHERS ARE HAVING THESE SAME ISSUES.
NHTSA complaint #10717877 — an unverified report by a vehicle owner.
at 130,000 milesAugusta, KY
EXTERIOR LIGHTING
WHILE GOING APPROXIMATELY 60 MPH THE LOW BEAM HEADLIGHTS JUST GO OUT WITH ONLY THE PARKING LIGHTS AND FOG LIGHTS WORKING. ALSO MOST OF THE GAUGES ON THE INSTRUMENT PANEL DO NOT WORK INCLUDING THE GAS GAUGE. AFTER SOME INTERNET RESEARCH MANY OTHERS ARE HAVING THESE SAME ISSUES.
NHTSA complaint #10717877 — an unverified report by a vehicle owner.
at 128,452 milesGilroy, CA
FUEL/PROPULSION SYSTEM
AFTER REFUELING THE VEHICLE, A STRONG ODOR OF GASOLINE WAS PRESENT AND THE "SERVICE VEHICLE SOON" LIGHT WAS LIT. USING THE ON-STAR VEHICLE DIAGNOSTIC SERVICE, THE DIAGNOSTIC CODE INDICATED A FUEL SYSTEM LEAK OR LOOSE GAS CAP. HOWEVER, UPON INSPECTING THE VEHICLE IT WAS FOUND THAT THE FUEL TANK INLET CHECK VALVE, WHICH IS PART OF THE FUEL TANK, WAS FRACTURED AND LEAKING FUEL. IN CHECKING WITH GMC, THERE WAS AN EXISTING NHTSA ACTION NUMBER: PE07014 CONCERNING THIS DEFECT FOR MY MAKE/MODEL/YEAR VEHICLE. A GMC SPECIAL COVERAGE POLICY EXTENSION (07099A) WAS ALSO IN EFFECT SINCE 2007 FOR 10 YEARS OR 150,000 MILES TO EFFECTIVELY REPAIR THIS KNOWN FUEL TANK DEFECT. THIS REPAIR INVOLVES A COMPLETE REPLACEMENT OF THE FUEL TANK. HOWEVER, GMC REFUSED TO REPLACE THE FUEL TANK AND COVER THE COST OF REPAIR BECAUSE MY VIN NUMBER WAS NOT IN THE LISTED RANGE. IN TRYING TO REPAIR THE VEHICLE IT WAS FOUND THAT THESE FUEL TANKS ARE ON BACKORDER FROM GM AS I SUSPECT MANY GMC ENVOY OWNERS ARE NOW BECOMING AWARE OF THIS SERIOUS DEFECT AND WERE NOT INFORMED AT THE INITIAL RECALL BECAUSE LIKE MY VEHICLE, THEY WERE NOT ON THE VIN NUMBER COVERAGE LIST. OBVIOUSLY THE GM VIN NUMBER RANGE FOR THIS DEFECT IS INCORRECT AND SHOULD BE EXPANDED TO COVER ALL KNOWN 2002-2004 ENVOY, ENVOY XL AND ENVOY XUV MODEL VEHICLES. THE COST OF REPAIR WAS OVER $1400. GMC IS THE ONLY SOURCE FOR THIS FUEL TANK AS THERE ARE NO OTHER OEM VENDORS. THIS IS A DANGEROUS DEFECT OF WHICH I BELIEVE MANY GMC ENVOY OWNERS ARE NOT AWARE OF AND CAN LEAD TO EXPLOSION AND SERIOUS INJURY IF LEFT UNDETECTED. GMC NEEDS TO RE-EVALUATE THE VIN NUMBER RANGES AND NOTIFY ALL MAKE/MODEL/YEAR OWNERS IMMEDIATELY TO CHECK FOR FUEL TANK LEAKAGE AND IF NECESSARY, COVER THE COST OF REPLACEMENT AND REPAIR. I HAVE SAVED THE FUEL TANK AND REPAIR RECEIPTS AND CAN SUPPLY PICTURES OF THE DEFECT IF REQUIRED/REQUESTED.
NHTSA complaint #10717576 — an unverified report by a vehicle owner.
at 85,000 milesEast Brunswick, NJ
ELECTRICAL SYSTEM
BOUGHT NEW. NOTHING BUT PROBLEMS WITH ELECTRICAL SYSTEM. MOST STARTED OUT OF WARRANTY. ENTIRE INSTRUMENT PANEL STOPPED WORKING, HAD TO REPLACE. RADIO SYSTEM COMES AND GOES, MOST OF THE TIME NOT WORKING. A/C HEATING BLOWER STOPPED WORKING. DIFFERENT COMPONENT LIKE WINDOW, WIPERS, DOOR LOCK JUST OPERATE ON THEY OWN THEN LOCK UP. ISSUES WITH IGNITION. CAN'T REMOVE THE KEY. NOW REAR WINDOW GOES DOWN ON ITS OWN. VEHICLE WON'T START, REAR TAIL GATE WON'T OPERATE. ONLY WAY TO START IS BY JUMPING BUT ONCE TURNED OFF THE BATTERY DRAINS SO CAN'T GO ANYWHERE BECAUSE YOU'RE U NEVER KNOW IF IT GOING TO START AGAIN.
NHTSA complaint #10678828 — an unverified report by a vehicle owner.
at 60,000 milesNEW Castle, DE
ELECTRICAL SYSTEM
FIRST NOTICED REDUCED RADIO VOLUME AS IF SPEAKERS WERE NOT COMPLETELY CONNECTED. THEY RADIO WOULD WORK CORRECTLY FROM TIME TO TIME. SERVICE DEPT SAID IT WOULD HAVE TO REPLACE ENTIRE DASH SYSTEM. THEN NOTICED REAR DOOR/TAILGATE WOULD NOT OPEN AS A DOOR, NEXT THE TAILGATE STOPPED FUNCTIONING ALL TOGETHER; THIS MAKES THE REAR PART OF THE XUV USELESS AND DANGEROUS. DEALER STATED THAT IS ELECTRONIC AND THAT ALL TAILGATE/REAR DOOR HINGES RUSTED DUE TO WATER COMING IN WHERE REAR WINDOW IS/ ESTIMATE IS OVER $650.00 AND IT WOULD HAPPEN AGAIN!!! NEXT THE DRIVER'S DOOR WILL NOT UNLOCK EXCEPT BY MANUAL UNLOCKING FROM INSIDE AND SOMETIME THE KEY WILL NOT UNLOCK TO DRIVER'S DOOR. KEY FOB WILL NOT WORK ON DRIVER'S DOOR, TAILGATE/REAR DOOR; HOWEVER, KEY FOB WORKS ON PASSENGER DOORS. DEALER STATED THAT THE TAILGATE/REAR DOOR ISSUE HAS A HISTORY OF THIS HAPPENING SO WHY ISN'T THERE A RECALL???? WHEN WILL GMC MAKE THIS RIGHT???
NHTSA complaint #10676548 — an unverified report by a vehicle owner.
at 168,440 milesLoxley, AL
EXTERIOR LIGHTING
I WAS DRIVING DOWN THE ROAD FROM WORK ALL OF A SUDDEN MY RADIO STARTS GOING UP /DOWN BY ITSELF,THEN THE NEXT DAY MY WINDOWS MADE A CLICKING NOISE NOW THEY WANT LET UP/DOWN .ALSO THE BACK TAILGATE WAS WORKING UNTIL THIS HAPPEN MY WINDOW IN BACK WANT LET UP/DOWN NOR WILL THE SUNROOF CONTROLS WANT WORK.ALL THIS HAPPEN AT ONCE !!!!!! THE FUSES WAS CHECK NOTHING FOUND.
NHTSA complaint #10672656 — an unverified report by a vehicle owner.
at 168,440 milesLoxley, AL
ELECTRICAL SYSTEM
I WAS DRIVING DOWN THE ROAD FROM WORK ALL OF A SUDDEN MY RADIO STARTS GOING UP /DOWN BY ITSELF,THEN THE NEXT DAY MY WINDOWS MADE A CLICKING NOISE NOW THEY WANT LET UP/DOWN .ALSO THE BACK TAILGATE WAS WORKING UNTIL THIS HAPPEN MY WINDOW IN BACK WANT LET UP/DOWN NOR WILL THE SUNROOF CONTROLS WANT WORK.ALL THIS HAPPEN AT ONCE !!!!!! THE FUSES WAS CHECK NOTHING FOUND.
NHTSA complaint #10672656 — an unverified report by a vehicle owner.
at 168,440 milesLoxley, AL
ELECTRONIC STABILITY CONTROL (ESC)
I WAS DRIVING DOWN THE ROAD FROM WORK ALL OF A SUDDEN MY RADIO STARTS GOING UP /DOWN BY ITSELF,THEN THE NEXT DAY MY WINDOWS MADE A CLICKING NOISE NOW THEY WANT LET UP/DOWN .ALSO THE BACK TAILGATE WAS WORKING UNTIL THIS HAPPEN MY WINDOW IN BACK WANT LET UP/DOWN NOR WILL THE SUNROOF CONTROLS WANT WORK.ALL THIS HAPPEN AT ONCE !!!!!! THE FUSES WAS CHECK NOTHING FOUND.
NHTSA complaint #10672656 — an unverified report by a vehicle owner.
at 70,000 milesBurnside, PA
AIR BAGS
I GOT A DEFECTED PASSENGER AIRBAG CODE FROM MECHANIC. I JUST WANT TO MAKE SURE THIS IS NOT AN ISSUE WITH THE RECALL ON AIRBAGS UP TO 2003 ON MY VEHICLE. THIS CODE COMES UP REGULARLY FOR MY VEHICLE.
NHTSA complaint #10649376 — an unverified report by a vehicle owner.
at 80,000 milesFlorence, KY
ENGINE
TL* THE CONTACT OWNS A 2004 GMC ENVOY XUV. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE STALLED SEVERAL TIMES AS THE LIGHTS ON THE INSTRUMENTAL PANEL ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC. THE TECHNICIAN REPLACED THE 02 SENSOR HOWEVER, THE FAILURE WAS NOT CORRECTED AND THE VEHICLE CONTINUED TO STALL WITHOUT WARNING. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 80,000.
NHTSA complaint #10641928 — an unverified report by a vehicle owner.
at 123,000 milesHarrison, TN
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2004 GMC ENVOY XUV. THE CONTACT STATED THAT THE FUEL WAS LEAKING UNDERNEATH THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE TECHNICIAN DIAGNOSED THAT THE FUEL TANK NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 123,000.
NHTSA complaint #10636939 — an unverified report by a vehicle owner.
at 36,350 milesLexington, KY
STEERING
BOUGHT NEW AND LOVED THE RIDE.LIST PRICE WAS OVER $42,000. WELL MAINTAINED. 1ST LOST SPEEDOMETER AND OTHER GAUGES. REPLACED INSTRUMENT CLUSTER. 40K MILES REPLACED BLOWER MOTOR. 60K MILES WINDOW BEHIND BACKSEAT JUST DROPPED. REPLACED REGULATOR (I THINK). 62K MILES CHECK ENGINE LIGHT - REPLACED FUEL CAP THEN TOOK TO DEALER - $600 REPLACED A OXYGEN SENSORS. CHECK ENGINE LIGHT CAME BACK ON A FEW DAYS LATER WITH SAME CODE. JUST DRIVING WITH IT NOW. 68K MILES - REPLACED POWER STEERING PUMP.89K MILES - DRIVER SIDE POWER WINDOW MODULE BURNT - REPLACED. 91K MILES - WHILE REPLACING DRIVER SIDE HEADLIGHT FOUND WIRE TO LIGHT WAS MELTED. 98K MILES REAR SPEAKERS QUITE WORKING. PROBABLY A COUPLE OF THINGS I HAVE FORGOTTEN. 8-12-14 IT HAS 99360 MILES ON IT AND STILL LOVE THE RIDE BUT HAVE LOST FAITH IN GM. I HAVE HAD 7 GM VEHICLES AND WILL HAVE NO MORE AFTER THIS ONE.SOME OF THESE ITEMS HAVE HAD A RECALL BUT NOT FOR THIS VEHICLE EVEN THOUGH THE SAME PARTS ARE IN THIS ONE AS THE RECALLED VEHICLES.
NHTSA complaint #10621821 — an unverified report by a vehicle owner.
at 36,350 milesLexington, KY
FUEL SYSTEM, GASOLINE
BOUGHT NEW AND LOVED THE RIDE.LIST PRICE WAS OVER $42,000. WELL MAINTAINED. 1ST LOST SPEEDOMETER AND OTHER GAUGES. REPLACED INSTRUMENT CLUSTER. 40K MILES REPLACED BLOWER MOTOR. 60K MILES WINDOW BEHIND BACKSEAT JUST DROPPED. REPLACED REGULATOR (I THINK). 62K MILES CHECK ENGINE LIGHT - REPLACED FUEL CAP THEN TOOK TO DEALER - $600 REPLACED A OXYGEN SENSORS. CHECK ENGINE LIGHT CAME BACK ON A FEW DAYS LATER WITH SAME CODE. JUST DRIVING WITH IT NOW. 68K MILES - REPLACED POWER STEERING PUMP.89K MILES - DRIVER SIDE POWER WINDOW MODULE BURNT - REPLACED. 91K MILES - WHILE REPLACING DRIVER SIDE HEADLIGHT FOUND WIRE TO LIGHT WAS MELTED. 98K MILES REAR SPEAKERS QUITE WORKING. PROBABLY A COUPLE OF THINGS I HAVE FORGOTTEN. 8-12-14 IT HAS 99360 MILES ON IT AND STILL LOVE THE RIDE BUT HAVE LOST FAITH IN GM. I HAVE HAD 7 GM VEHICLES AND WILL HAVE NO MORE AFTER THIS ONE.SOME OF THESE ITEMS HAVE HAD A RECALL BUT NOT FOR THIS VEHICLE EVEN THOUGH THE SAME PARTS ARE IN THIS ONE AS THE RECALLED VEHICLES.
NHTSA complaint #10621821 — an unverified report by a vehicle owner.
at 36,350 milesLexington, KY
ELECTRICAL SYSTEM
BOUGHT NEW AND LOVED THE RIDE.LIST PRICE WAS OVER $42,000. WELL MAINTAINED. 1ST LOST SPEEDOMETER AND OTHER GAUGES. REPLACED INSTRUMENT CLUSTER. 40K MILES REPLACED BLOWER MOTOR. 60K MILES WINDOW BEHIND BACKSEAT JUST DROPPED. REPLACED REGULATOR (I THINK). 62K MILES CHECK ENGINE LIGHT - REPLACED FUEL CAP THEN TOOK TO DEALER - $600 REPLACED A OXYGEN SENSORS. CHECK ENGINE LIGHT CAME BACK ON A FEW DAYS LATER WITH SAME CODE. JUST DRIVING WITH IT NOW. 68K MILES - REPLACED POWER STEERING PUMP.89K MILES - DRIVER SIDE POWER WINDOW MODULE BURNT - REPLACED. 91K MILES - WHILE REPLACING DRIVER SIDE HEADLIGHT FOUND WIRE TO LIGHT WAS MELTED. 98K MILES REAR SPEAKERS QUITE WORKING. PROBABLY A COUPLE OF THINGS I HAVE FORGOTTEN. 8-12-14 IT HAS 99360 MILES ON IT AND STILL LOVE THE RIDE BUT HAVE LOST FAITH IN GM. I HAVE HAD 7 GM VEHICLES AND WILL HAVE NO MORE AFTER THIS ONE.SOME OF THESE ITEMS HAVE HAD A RECALL BUT NOT FOR THIS VEHICLE EVEN THOUGH THE SAME PARTS ARE IN THIS ONE AS THE RECALLED VEHICLES.
NHTSA complaint #10621821 — an unverified report by a vehicle owner.