Owners have filed 220 complaints
about the 1996 GMC Suburban with NHTSA between 1996 and 2010.
The largest single group is the brakes.
Across this model's run it ranks 6 of 8 worst.
The letter says how bad. This says what kind — whether this year drew
an unusual number of complaints, unusually dangerous
ones, or failures that arrived unusually early.
The dashed ring is 50 — the national norm. Further out is worse.
Complaint volume — 42
Against the median year of the GMC Suburban. 50 means typical for this
model; 100 means roughly double.
Severity — 63
12.3% of these complaints
involved a crash, fire, injury or death, against a national rate of
9.7%.
Early failure — 18
11% of failures with a mileage on record happened under
36,000 miles, against a national rate of
29%.
NHTSA files every complaint against a named sub-assembly, not just a
system. This is the difference between knowing it was "the engine" and
knowing which part of it — the list to hand a mechanic.
Odometer readings owners gave when they filed. About half of all
complaints include one.
10,000 – 24,999 miles
210.5%
50,000 – 74,999 miles
421.1%
75,000 – 99,999 miles
736.8%
100,000 – 149,999 miles
210.5%
150,000+ miles
421.1%
When owners complained
A spike years after the car went on sale usually means a part wearing
out on schedule across the whole fleet — the kind of pattern no single
owner can see from inside their own car.
Nov 1996peak 11Mar 2010
NHTSA investigations into the 1996 GMC Suburban
An investigation is the step before a recall: the agency has seen enough
complaints to look into a pattern itself. An open one means it thinks
something may be wrong and nothing has been fixed yet.
1
investigation is
still open.
DP00001Opened 31 Jan 2000Still openEQUIPMENT
OEM HITCH RECEIVER PLATFORM CRACKING
THE PETITION ALLEGES THAT CRACKS IN THE HITCH RECEIVER PLATFORM MAY LEAD TO SEPARATION OF THE TRAILER AND LOSS OF STEERING CONTROL
EA02006Opened 31 May 2002Closed 23 Jul 2003VISIBILITY:WINDSHIELD WIPER/WASHER:MOTOR
WINDSHIELD WIPER FAILURE
AS A RESULT OF THIS, AND THE PRECEDINGINVESTIGATION, RQ99-003, GM HAS EXPANDED THE POPULATION OF SAFETY RECALL 98V-150 (REPLACEMENT OF THE WINDSHIELD WIPER CONTROL MODULE) TO INCLUDE AN ADDITIONAL 1.77 MILLION VEHICLES.INCLUDED ARE VARIOUS 1994-1997 MY M/L VANS, S/T TRUCKS AND SUVS, & C/K TRUCKS AND SUVS.SEE ATTACHED TECHNICAL REPORT FOR DETAILS.
BASED ON THE REPORTS RECEIVED BY ODI FROM CONSUMERS, FAILURE OF THE HEADLIGHT ELECTRICAL CIRCUIT MAY OCCUR IN THE SUBJECT VEHICLES, AND MAY RESULT FROM REPEATED ADJUSTMENT OFTHE TILT STEERING WHEEL IN THE SUBJECT VEHICLES.REPEATED ADJUSTMENT OF THE STEERING WHEEL POSITION MAY STRAIN THE WIRING IN THE HEADLIGHT CIRCUIT TO THE POINT OF FAILURE WHERE THEY ARE ATTACHED TO THE MULTI-FUNCTION SWITCH, RESULTING IN THE UNANTICIPATED LOSS OF HEADLIGHTS WHILE THE VEHICLE IS IN MOTION.ODI HAS CONCERNS REGARDING THE HIGH RATE OF WARRANTY REPAIRS FOR PROBLEMS POTENTIALLY ASSOCIATED WITH THE ALLEGED DEFECT...
PE99073Opened 3 Dec 1999Closed 2 May 2000ELECTRICAL SYSTEM
BATTERY LEAKS ACID
ODI HAS RECEIVED 21 COMPLAINTS WHERE OWNERS ALLEGE THAT THE STANDARD GM FACTORY SUPPLIED AC DELCO BATTERY CASE FAILED, RESULTING IN THE LEAKAGE OF SULFURIC ACID.OF THE 21 COMPLAINT VEHICLES, SIX SUBURBAN, THREE TAHOES, AND ONE YUKON OWNER(S) COMPLAINED ABOUT A LOSS OF BRAKE FLUID FROM DETERIORATION OF THE RIGHT FRONTBRAKE LINE AS A RESULT OF SULFURIC ACID CONTAMINATION.THE REMAINING 11 COMPLAINTS PERTAIN PRIMARILY TO SULFURIC ACID LEAKAGE FROM THE BATTERY CASE.AT LEAST ONE COMPLAINANT STATED THAT THE REPLACEMENT BATTERY ALSO FAILED.SEVERAL OF THE COMPLAINANTS NOTE THAT THE LEAKING ACID HAD COM...
A complaint is one owner's allegation. A recall is the point at which
the manufacturer or a regulator agreed the defect is real and dangerous
enough to fix for free — however old the car is.
United States — NHTSA
06E043000
FUEL SYSTEM, GASOLINE
CERTAIN REPLACEMENT FUEL FILTERS, FRAM BRAND NAME P/N G3727, WITH DATE CODES X52911 THROUGH X60801 SEQUENTIALLY OR X600141 AND A MEXICO COUNTRY OR ORIGIN MARKING ON THE FUEL FILTER HOUSING MANUFACTURED FROM OCTOBER 18, 2005, THROUGH MARCH 21, 2006, SOLD FOR USE ON THE VEHICLES LISTED ABOVE AND ON CERTAIN SCHOOL BUSES. (TO SEE THE SCHOOL BUS ENGINE SIZES, CLICK ON "DOCUMENT SEARCH" AND THEN "BUS APPLICATIONS"). THE CONNECTOR ON THE FUEL FILTER WAS NOT MANUFACTURED TO HONEYWELL'S SPECIFICATION. AS A RESULT, THE O-RING MAY NOT SEAT CORRECTLY ON THE FUEL LINE.
Risk: THIS CONDITION MAY CAUSE AN INADEQUATE SEAL AT THE CONNECTION, POTENTIALLY LEADING TO A FUEL LEAK. IN THE PRESENCE OF AN IGNITION SOURCE, A FIRE COULD OCCUR.
03V159000
VISIBILITY:WINDSHIELD WIPER/WASHER
ON CERTAIN MINIVANS, PICKUP TRUCKS, AND SPORT UTILITY VEHICLES WITH CERTAIN MODEL-ENGINE COMBINATIONS, THE WINDSHIELD WIPER MOTOR MAY FAIL DUE TO CRACKED SOLDER JOINTS ON THE CONTROLLER CIRCUIT BOARD. THE WINDSHIELD WIPERS COULD WORK INTERMITTENTLY OR NOT AT ALL.
Risk: IF THIS WERE TO OCCUR DURING BAD WEATHER, DRIVER VISIBILITY WOULD BE REDUCED, WHICH COULD RESULT IN A CRASH.
98V150001
VISIBILITY:WINDSHIELD WIPER/WASHER
VEHICLE DESCRIPTION: LIGHT DUTY PICKUP TRUCKS AND SPORT UTILITY VEHICLES, 2 AND 4-WHEEL DRIVE. SOLDER JOINTS NEAR THE WIRING HARNESS CONNECTOR CAN CRACK CAUSING THE WINDSHIELD WIPERS TO WORK INTERMITTENTLY.
Risk: THIS CONDITION CAN RESULT IN INOPERATIVE WIPERS, REDUCING A DRIVER'S VISIBILITY, AND INCREASING THE RISK OF A VEHICLE CRASH.
96V057000
VEHICLE SPEED CONTROL
THESE VEHICLES WERE ASSEMBLED WITH THE THROTTLE CABLE CONTACTING THE DASH MAT WHICH COULD BIND THE THROTTLE. THIS DOES NOT MEET WITH THE MAXIMUM RETURN TIMES REQUIRED BY FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 124, "ACCELERATOR CONTROL SYSTEMS."
Risk: CONSEQUENCE OF NON-COMPLIANCE: THE ENGINE SPEED MAY NOT RETURN TO IDLE INCREASING THE POTENTIAL FOR A VEHICLE ACCIDENT.
Canada — Transport Canada
Canada runs its own recall programme, and its campaigns do not
always mirror the American ones.
Recall 2003064323,584 units in Canada
Other
Certain vehicles (not involved in recall 98-150), may experience a windshield wiper failure due to cracked solder joints on the controller circuit board. If this were to occur in a severe weather situation, driver's visibility could be reduced, which could result in a vehicle crash without prior warning. Correction: Dealer will replace defective wiper motor until 7 years or 112 000 km from date vehicle was originally placed into service or for those vehicles currently outside of this coverage, until March 31 2004.
Recall 199606224,746 units in Canada
Other
Certain vehicles may not comply with CMVSS 124 - Accelerator Control Systems. Vehicles may have been assembled with the throttle cable contacting the dash mat. The dash mat may bind the throttle cable such that the throttle return time may not meet the requirements of the standard. Correction: Dealers will inspect for adequate throttle cable to dash mat clearance, and if there is insufficient clearance, a portion of the dash mat will be cut out to provide clearance.
NHTSA complaint #10321947 — an unverified report by a vehicle owner.
Portage, WICrash1 injured
TIRES:TREAD/BELT
WHILE DRIVING ABOUT 72 MPH ON THE HIGHWAY AND WITHOUT WARNING RIGHT REAR TIRE TREAD SEPARATED FROM TIRE, CAUSING A COLLISION FIRESTONE, STEEL TEX AT, LT245/75R16. DRIVER WAS TRANSPORTED BY AMBULANCE TO THE HOSPITAL FOR INJURIES HE SUSTAINED FROM THE ACCIDENT. HOWEVER, THERE WERE NO FATALITIES.
NHTSA complaint #10042232 — an unverified report by a vehicle owner.
at 20,000 milesNEW Egypt, NJCrash1 injured
VEHICLE SPEED CONTROL
VEHICLE EXPERIENCED THE SAME DEFECT WITH ITS SPEED CONTROL AS STATED IN RECALL 00 V 210 001; BUT THIS VEHICLE WAS NOT INCLUDED IN RCALL DUE TO VIN.
NHTSA complaint #10026369 — an unverified report by a vehicle owner.
Brighton, MIFire
ELECTRICAL SYSTEM:WIRING:INTERIOR/UNDER DASH
WHILE THE VEHICLE WAS PARKED AND THE IGNITON WAS OFF THE SWITCH ON THE DRIVERS DOOR FOR THE SIDE VIEW MIRRORS SUDDENLY IGNITED . THE KEYS WERE NOT IN THE CAR AND IN FACT THE CAR HAD NOT BEEN IN USE FOR OVER FIVE HOURS. LUCKILY OUR SON WENT OUT INTO THE GARAGE AND REPORTED BACK THAT THE CAR WAS FULL OF SMOKE. WHEN I WENT OUT THE FLAMES WERE ALREADY COMING UP THROUGH THE MELTED HOLES IN THE DOOR TRIM PANEL.
NHTSA complaint #766255 — an unverified report by a vehicle owner.
Laurel, MTCrash
POWER TRAIN:AUTOMATIC TRANSMISSION
VEHICLE WAS PUT INTO NEUTRAL FROM PARK WITHOUT VEHICLE RUNNING AND WITHOUT BRAKES PUSHED ON CAUSING VEHICLE TO ROLL BACKWARDS WITH DRIVERS SIDE DOOR OPEN INTO A POLE CAUSING DOOR TO BE DAMAGED.
NHTSA complaint #764651 — an unverified report by a vehicle owner.
Palo Alto, CACrash5 injured2 killed
TIRES
ACCIDENT IS IN LITIGATION; TWO EXPERTS HAVE EXAMINED THE TIRE AND DETERMINED THAT SEPARATION CAUSED BY A MANUFACTURING DEFECT. BRIDGESTONE/FIRESTONE HAS I.D. THE TIRE AS MANUFACTURED 7TH WEEK OF 1996 IN DECATEUR FACTORY; THE IS NO ISSUE OF UNDER OR OVER INFLATION. FOR MORE INFORMATION CALL ATTORNEY ROBERT KAHN 650-851-6911( DOT NUMBER: VDW8AXC076 TIRE SIZE: 265/75R16 )
NHTSA complaint #731714 — an unverified report by a vehicle owner.
The most recent complaints
In the owners' own words, exactly as filed with NHTSA.
NHTSA complaint #10321947 — an unverified report by a vehicle owner.
at 83,332 milesNEW Tripoli, PA
TIRES:TREAD/BELT
TRAVELING UP FROM VA, THE RIGHT REAR FIRESTONE TIRE WHICH IS A LT245/75R16 MOUNTED ON A 1996 2500 SUBURBAN LOAD RANGE E TIRE RATED AT MAX 80 PSI, WAS INFLATED TO 65 PSI. I FELT A BOBBLING THEN THE TREAD CAME OFF THE CASING, DAMAGING THE SIDE OF MY SUBURBAN, RIPPING OFF THE MUD FLAP AND DAMAGE THE PAINT AS IT FLOPPED AROUND AND JUST RIPPED ITSELF OFF. FORTUNATELY THE TIRE DID NOT GO FLAT BUT LOST THE ENTIRE TREAD PORTION. THIS SET OF FOUR WAS PURCHASE AND WAS EXACT REPLACEMENT FROM OEM TIRE WHEN NEW. THERE IS ABOUT 80% TREAD ON TIRES. FIRESTONE IS TELLING ME TO RUN 45 PSI IN THE FRONT END 80 PSI IN THE REAR. I DON'T BELIEVE THIS IS ACCURATE.
NHTSA complaint #10183227 — an unverified report by a vehicle owner.
at 197,446 milesBolton Landing, NY
ENGINE AND ENGINE COOLING:ENGINE:DIESEL
ON THE GMC 6.5 THE PMD, OR PUMP MOUNTED DRIVER FAILS DUE TO HEAT FAILURE, ALSO FAILING FOR NO REASON IN 8 DEGREE TEMPERATURES. WHEN IT FAILS THERE ARE NO SIGNS, WARNINGS JUST STALLING THE POWER STEERING, POWER BRAKES GONE. NOW PUT YOURSELF ON A 2 MILE HILL OF AN INSANE DESCENT, AND YOURSELF BEHIND THE STEERING WHEEL WHAT WOULD YOU DO? THIS IS INSANITY THAT THE DEALERSHIP WILL ONLY HELP YOU IF THERE IS LESS THAN 100,000 MILES ON YOUR CAR, AND THEN ALL THEY DO IS REPLACE THE PUMP, WHEN THE PUMP ISN'T THE PROBLEM ITS THE PUMP MOUNTED DRIVER. I PERSONALLY HAVE SPOKEN TO AND BEEN TO THE MANUFACTURERS AND THEY REFUSE TO ADMIT THERE IS A PROBLEM, THIS IS THE MANUFACTURER! BUT I DON'T UNDERSTAND HOW AFTER 11 YEARS NOTHING HAS BEEN DONE ABOUT THIS PROBLEM, ONLY A RIP AND REPLACE, AND IF THERE'S TO MANY MILES TO BAD FOR YOU. I HAVE TRIED ALMOST EVERY AFTER MARKET SOLUTION OUT THERE AND THESE MANUFACTURERS TOO ARE BAFFLED ABOUT THIS SITUATION. SO WHY IF THERE IS NO PROBLEM ARE THERE A DOZEN BUSINESS MAKING MONEY OFF OF TRYING TO FIX THE MANUFACTURERS PROBLEM? IF THE MANUFACTURER DOESN'T HAVE TO TAKE THE BLAME THAN WHO DOES? THE FAMILY OF 7 THAT WROTE IN? WHEN THEY DIE IS SOMETHING GOING TO BE DONE , BECAUSE ITS NOT A MATTER OF IF, ITS A MATTER OF WHEN, AND I HOPE THAT DAY NEVER HAPPENS. BUT I HOPE THAT MORE THAN THE FAMILY HAS TROUBLE SLEEPING BECAUSE I FEEL BETTER FOR TRYING TO AVOID THIS CATASTROPHE. THANK YOU FOR YOU TIME. SINCERELY CONCERNED, JON LAMB
NHTSA complaint #10182187 — an unverified report by a vehicle owner.
at 208,671 milesMelrose, FL
VISIBILITY:WINDSHIELD WIPER/WASHER
DT*: THE CONTACT STATED WHILE DRIVING VARIOUS SPEEDS ON THE HIGHWAY, THE ENGINE STALLED WITHOUT WARNING. AFTER STALLING, THE VEHICLE WAS NOT EASILY RESTARTED. THE VEHICLE WAS INSPECTED BY A DEALER WHO DETERMINED THE FUEL INJECTOR PUMP NEEDED TO BE REPLACED. AFTER THE INITIAL REPLACEMENT, THE PROBLEM PERSISTED. THE VEHICLE WAS INSPECTED BY A DEALER WHO DETERMINED THE FUEL PUMP NEEDED TO BE REPLACED AGAIN. THE MANUFACTURER WAS ALERTED. UPDATED 12/18/2006 - THE INJECTOR PUMP WHICH WAS REPLACED UNDER RECALL FAILED AGAIN. *NM THE CONSUMER ALSO WANTED TO RECALL FIXED, HOWEVER THE DEALER REFUSED TO HONOR THE RECALL. RECALL NUMBERS 96V057000 AND 03V159000. UPDATED 03/21/07.
NHTSA complaint #10174069 — an unverified report by a vehicle owner.
at 208,671 milesMelrose, FL
VEHICLE SPEED CONTROL
DT*: THE CONTACT STATED WHILE DRIVING VARIOUS SPEEDS ON THE HIGHWAY, THE ENGINE STALLED WITHOUT WARNING. AFTER STALLING, THE VEHICLE WAS NOT EASILY RESTARTED. THE VEHICLE WAS INSPECTED BY A DEALER WHO DETERMINED THE FUEL INJECTOR PUMP NEEDED TO BE REPLACED. AFTER THE INITIAL REPLACEMENT, THE PROBLEM PERSISTED. THE VEHICLE WAS INSPECTED BY A DEALER WHO DETERMINED THE FUEL PUMP NEEDED TO BE REPLACED AGAIN. THE MANUFACTURER WAS ALERTED. UPDATED 12/18/2006 - THE INJECTOR PUMP WHICH WAS REPLACED UNDER RECALL FAILED AGAIN. *NM THE CONSUMER ALSO WANTED TO RECALL FIXED, HOWEVER THE DEALER REFUSED TO HONOR THE RECALL. RECALL NUMBERS 96V057000 AND 03V159000. UPDATED 03/21/07.
NHTSA complaint #10174069 — an unverified report by a vehicle owner.
at 208,671 milesMelrose, FL
FUEL SYSTEM, GASOLINE:FUEL INJECTION SYSTEM
DT*: THE CONTACT STATED WHILE DRIVING VARIOUS SPEEDS ON THE HIGHWAY, THE ENGINE STALLED WITHOUT WARNING. AFTER STALLING, THE VEHICLE WAS NOT EASILY RESTARTED. THE VEHICLE WAS INSPECTED BY A DEALER WHO DETERMINED THE FUEL INJECTOR PUMP NEEDED TO BE REPLACED. AFTER THE INITIAL REPLACEMENT, THE PROBLEM PERSISTED. THE VEHICLE WAS INSPECTED BY A DEALER WHO DETERMINED THE FUEL PUMP NEEDED TO BE REPLACED AGAIN. THE MANUFACTURER WAS ALERTED. UPDATED 12/18/2006 - THE INJECTOR PUMP WHICH WAS REPLACED UNDER RECALL FAILED AGAIN. *NM THE CONSUMER ALSO WANTED TO RECALL FIXED, HOWEVER THE DEALER REFUSED TO HONOR THE RECALL. RECALL NUMBERS 96V057000 AND 03V159000. UPDATED 03/21/07.
NHTSA complaint #10174069 — an unverified report by a vehicle owner.
Redford, MI
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
LIMITED RECALL LIMITS MY SAFETY! I HAD A RECENT CLOSE CALL IN MY 1996 GMC SUBURBAN. THE BRAKES BEGAN TO ANTI-LOCK ON DRY PAVEMENT WHEN ANTI-LOCK ASSISTANCE WAS NOT REQUIRED, THUS GREATLY INCREASING MY STOPPING DISTANCE. THE BRAKES WERE NOT PRESSED HARD; THE ANTI-LOCK SHOULD NOT HAVE ENGAGED. IT WAS A CLOSE CALL BETWEEN MY TRUCK AND THE VEHICLE IN FRONT OF ME. CURRENTLY MY SUBURBAN IS NOT COVERED UNDER GM'S RECENT LIMITED RECALL. HOWEVER, ATTENTION NEEDS TO BE GIVEN TO THIS SITUATION; MY TRUCK NEEDS TO BE COVERED. MY CONCERN IS NOT A TRIVIAL, MY SAFETY AND THE SAFETY OF OTHERS IS AT HAND. GM SHOULD BE MORE THAN HAPPY TO TAKE CARE OF A SAFETY ISSUE. I RECENTLY READ AN ARTICLE IN THE DETROIT NEWS ABOUT GM'S RECALL OF 1.4 MILLION 99-02 FULL SIZE TRUCKS AND SUV'S IN 20 STATES. THE RECALL CONCERNS THE ANTI-LOCK BRAKE WHEEL HUB SENSOR GETTING INACCURATE READINGS. THE ARTICLE BROUGHT THE SEVERITY AND CRITICAL IMPORTANCE OF THIS RECALL AND MY PROBLEM TO MY ATTENTION. PROPER RECALL PROCEDURES NEED TO COVER ALL VEHICLES AFFECTED, NOT LIMITED BY MILEAGE, AGE, OR LOCATION. SAFETY NEEDS TO BE THE MAIN CONCERN, NOT A POLITICAL OR FINANCIAL AGENDA OF AUTOMAKERS. THANK YOU FOR YOUR PROMPT ATTENTION TO MY CONCERNS. *NM..UPDATED 07/01/14
NHTSA complaint #10150785 — an unverified report by a vehicle owner.
SAN Diego, CA
TIRES:TREAD/BELT
I HAD A FIRESTONE TIRE ON THE FRONT PASSENGER SIDE OF MY SUBURBAN. I WAS ON THE FREEWAY WHEN WITHOUT WARNING THE TIRE SEPARATED FROM THE STEEL BELT AND CAUSED MAJOR DAMAGE TO MY SUBURBAN. MY SUBURBAN IS CURRENTLY BEING REPAIRED BY MY INSURANCE COMPANY BUT THE RENTAL COVERAGE HAS ALREADY BEEN EXCEEDED. I AM LEGALLY DISABLED AND I CANNOT AFFORD TO PAY FOR THE ADDITIONAL RENTAL COST.
NHTSA complaint #10138580 — an unverified report by a vehicle owner.
at 74,000 milesNorthfield Center, OH
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
DT: 1996 CHEVROLET SUBURBAN. A MANUFACTURER'S RECALL 05068 CONCERNING ABS BRAKES ON THE 1999 THROUGH 2002 MODELS. WAS ISSUED. THIS VEHICLE WAS NOT INCLUDED IN THE RECALL ALTHOUGH THE CONSUMER EXPERIENCED THE SAME PROBLEM AS MENTIONED IN THE RECALL. THE CONSUMER HAD NOT TAKEN VEHICLE TO THE DEALER YET, BUT THE CONSUMER KNEW THAT THERE WAS NO RECALL ON THIS MAKE AN MODEL, AND YEAR FOR THE ABS. THE ABS ACTIVATED BETWEEN 3-10 MPH, CAUSING EXTENDED STOPPING DISTANCE. THIS STARTED HAPPENING ABOUT SIX MONTHS AGO, NOT EVERY TIME. NOW, IT HAPPENS EVERY TIME WHILE DRIVING THE VEHICLE UNDER ANY ROAD CONDITIONS. THERE HAVE BEEN NO ACCIDENTS BECAUSE OF THIS, BUT IT IS JUST A MATTER OF TIME. COULD NOT COUNT THE NUMBER OF TIMES THE ABS FAILED.*AK
NHTSA complaint #10136238 — an unverified report by a vehicle owner.
Downey, CA
ELECTRICAL SYSTEM:12V/24V/48V BATTERY:CABLES
DT: THE CONTACT OWNS A 1996 GMC SUBURBAN. WHEN HE PURCHASED THE VEHICLE IT HAD 26,000 MILES ON IT. HE WAS PULLING A TRAILER, WITH THE TRAILER AND THE TRUCK IT WEIGHS FROM ANY WHERE 10-15,000 POUNDS. THERE IS A BOLT THAT 3 QUARTERS INCH LONG . PUT THE TWO CABLES TOGETHER AND BOLTED IT INTO THE SIDE BATTERY. THE BOLT BECAME LOOSE. HAD ALL THE POWER NECESSARY TO STEER OR TO STOP THE VEHICLE. WHILE PULLING THIS TRAILER IT WAS EXTREMELY HARD TO CONTROL THE VEHICLE. THE INSERT IN THE BATTERY, WHERE THE THREAD SECTION WAS PUT THE BOLT INTO. IF TIGHTEN EDIT IT PUTS A HOLE IN THE BATTERY AND STARTS TO LEAK BATTERY ACID. EVERY MORNING HE TIGHTENS THE BOLT A LITTLE BIT. CONSUMER SPOKEN WITH GM , AND THEY IGNORED IT. ALSO SPOKE WITH THE DEALERSHIP . THEY DID NOT EVEN BELIEVE HIM. ONE OF THE PEOPLE AT THE DEALERSHIP REPLACED ONE CABLE BECAUSE IT DETERIORATED. HE HAS REPLACED FOR FOUR BATTERIES SINCE HE PURCHASED THE VEHICLE .
NHTSA complaint #10129182 — an unverified report by a vehicle owner.
at 114,346 milesHouston, TX
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
VEHICLE WAS EXHIBITING NO PROBLEMS. UPON APPROACHING A RED TRAFFIC LIGHT THE BRAKE PEDAL WAS DEPRESSED, AND THE PEDAL WENT TO THE FLOOR, AS IF THE ABS SYSTEM WAS KICKING IN, BUT THE VEHICLE DID NOT SLOW DOWN. I REPLACED THE MASTER CYLINDER AND BLED ALL BRAKE LINES, AND THE CONDITION STILL EXISTS. I PERFORMED DIAGNOSTICS ON THE VEHICLE ACCORDING TO SEVEAL SERVICE MANUALS AND DETERMINED THAT THE ABS MODULATOR VALVE HAS FAILED IN SUCH A MANNER AS TO ALLOW BRAKE FLUID TO BLEED INTO THE ABS ACCUMULATOR, WITHOUT GETTING AN ABS DIAGNOSTIC FAILURE LIGHT. I HAD TO DRIVE THE VEHICLE HOME FOR OVER 20 MILES WITH SEVERELY LIMITED BREAKING POWER AND WAS VERY FORTUNATE TO HAVE AVOIDED AN ACCIDENT. I WOULD RATHER NOT HAVE ABS BREAKS ON THE VEHICLE THAN HAVE A BREAK SYSTEM THAT CAN FAIL IN THIS MANNER. PUMPING THE BRAKE PEDAL WAS INEFFECTIVE IN BUILDING BRAKE PRESSURE, AS IS NORMALLY THE CASE WHEN A MASTER CYLINDER FAILS.
NHTSA complaint #10100309 — an unverified report by a vehicle owner.
at 57,901 milesLivermore, CA
TIRES
BLOW OUT OF REAR DRIVER SIDE TIRE ,ON A 1996 GMC, SUBURBAN FOUR WHEEL DRIVE ,WITH 58,000 MILES ON IT.
NHTSA complaint #10090906 — an unverified report by a vehicle owner.
at 58,007 milesLivermore, CA
TIRES:TREAD/BELT
WHILE DRIVING AT 70 MPH, THE REAR DRIVER'S SIDE TIRE TREAD SEPARATED AND BLEW UP. AS RESULT, IT DAMAGED THE VEHICLE. FIRESTONE, MODEL STEELTEX.*AK
NHTSA complaint #10091896 — an unverified report by a vehicle owner.
at 18,000 milesDetroit, MI
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
WHEN DRIVING VEHICLE ACCELERATED ON ITS OWN. IT DID THE SAME THING WHEN THE VEHICLE WAS IN PARK. WHEN TOUCHING THE GAS PEDAL LIGHT IT ACCELERATED.
NHTSA complaint #10081774 — an unverified report by a vehicle owner.
at 78,000 milesBridgeview, IL
POWER TRAIN:AUTOMATIC TRANSMISSION
WE HAVE REPLACED OUR AUTOMATIC TRANSMISSION TWICE SINCE OWNING OUR 96 GMC SUBURBAN. WE HAVE OWNED THE TRUCK SINCE 1998.
NHTSA complaint #10063605 — an unverified report by a vehicle owner.
at 90,000 milesHope, MI
ENGINE AND ENGINE COOLING
I HAVE TWO GMC VEHICLES WITH THE SAME ENGINE, A GAS 5.7L V8, THAT REQUIRED INTAKE MANIFOLD GASKET REPLACEMENT WITHIN ONE MONTH OF EACH OTHER. THE FIRST VEHICLE IS A 1996 1500 SUBURBAN WITH 90,000 MILES. THE OTHER IS A 1998 K1500 PICKUP WITH 80,000 MILES. BOTH LEAKS OCCURRED AT THE REAR OF THE BOTTOM INTAKE MANIFOLD. THE MECHANIC PERFORMING THE REPAIR STATES THIS IS A VERY COMMON PROBLEM WITH HIS SHOP PERFORMING APPROXIMATELY 5-6 A MONTH IN A TOWN OF ONLY 30,000. THE DEALER DENIES ANY GENERIC PROBLEM. INSPECTION OF THE GASKET IMPLIES A TEMPERATURE RELATED PROBLEM OF THE GASKET BODY THAT UNDERMINES THE SEAL RIDGE.
NHTSA complaint #10060514 — an unverified report by a vehicle owner.
at 74,200 milesCataula, GA
POWER TRAIN:AUTOMATIC TRANSMISSION
SERIES OF EMAIL CORRESPONDENCE WITH GM REGARDING THE TRANSMISSION REPLACEMENT IN MY 1996 GMC SUBURBAN WHICH FAILED AFTER ONLY 75,000 MILES - 25,000 MILES BEFORE THE GM RECOMMENDED SERVICE. GM HAS CHOSEN NOT TO OFFER ANY ASSISTANCE. I HAVE FOUND THIS TO BE A COMMON OCCURRENCE WITH GM TRANSMISSIONS. 12/31/2003 08:37 AM MICHELLE, I HAD THE LOCAL DEALER INSTALL A NEW TRANSMISSION LAST WEEK. I ASKED THE SERVICE TECHNICIAN WHY THE TRANSMISSION HAD FAILED. HE NOTED THAT IT HAD OVERHEATED AND TRASH AND DEBRIS WERE FOUND IN THE FLUID. HE ALSO NOTED THAT THEY, THE GM DEALER, RECOMMEND SERVICING THE TRANSMISSION EVERY 50,000 MILES. I FOLLOW THE SHORT-TRIP SERVICE SCHEDULE EVEN THOUGH MY TRUCK IS DRIVEN ON THE HIGHWAY AND NOT USED EXCESSIVELY TO AVOID PROBLEMS LIKE THIS. ACCORDING TO THE GM OWNERS MANUAL, THE TRANSMISSION SHOULD NOT HAVE REQUIRED SERVICING FOR ANOTHER 25,000 MILES. I FOLLOW AND EXCEED YOUR SERVICE RECOMMENDATIONS. I NOW HAVE A FAILURE THAT COULD HAVE BEEN AVOIDED MORE FREQUENT SERVICE. PLEASE HELP ME UNDERSTAND. -----ORIGINAL MESSAGE----- FROM: TWARD@CHARBROIL.COM SENT: 12/23/03 10:08:53 AM TO: CAC@GMC.COM SUBJECT: RE: 1-172307605 I HAD A VERY GOOD CONVERSATION WITH JOE. UNFORTUNATELY, WITH HIS BEST EFFORTS, HE WAS NOT ABLE TO SECURE ANY ASSISTANCE. I UNDERSTAND THE TRANSMISSION IS OUT OF WARRANTY. I UNDERSTAND THAT THERE HAVE BEEN NO RECALLS. WHAT I DO NOT UNDERSTAND - AFTER SPEAKING WITH MULTIPLE AUTOMOTIVE PROFESSIONALS INCLUDING SEVERAL GM SERVICE AND PARTS ASSOCIATES - IS WHY THIS APPEARS TO BE A COMMON ISSUE WITH GM TRUCKS. I CAN ALSO SPEAK FROM MY SISTER'S PERSONAL TRANSMISSION REPLACEMENT IN HER 2002 Z71TAHOE. IF THE TRUCK HAD BEEN USED FOR BUSINESS PURPOSES, HAD NOT BEEN SERVICED REGULARLY, OR HAD OVER 150,000 MILES - I COULD UNDERSTAND THE TRANSMISSION FAILING. AGAIN, THIS TRUCK HAS LESS THAN 75,000 HIGHWAY MILES AND HAS BEEN USED FOR FAMILY TRAVEL.
NHTSA complaint #10052481 — an unverified report by a vehicle owner.
at 87,947 milesVernon, VT
ENGINE AND ENGINE COOLING:ENGINE:DIESEL
WE HAVE A 1996 6.5 TURBO DIESEL GMC SUBURBAN. WE HAD SEVERE STALLING PROBLEMS. THE DEALER REPLACED THE FUEL PUMP AT THEIR COST AND INSTALLED AT OUR COST, NEW GLOW PLUGS, GLOW PLUG SENSOR, BATTERY, AND BATTERY CABLES SUSPECTED TO BE THE PROBLEM. IT CONTINUED TO STALL. WE RETURNED TO THE DEALER AND THEY REPLACED THE PUMP AGAIN AT THEIR COST, BUT WE HAD TO PAY TO DROP THE TANK TO CHECK FOR CONTAMINATION. THERE WAS A DETERIORATED SCREEN WE PAID TO REPLACE. IT STILL STALLED. ONLY THIS TIME IT STALLED WHEN I WAS GOING 50 MPH AND APPROACHING CURVES ALONG THE RIVER. I LOST ALL POWER STEERING AND BRAKES. ME AND MY FIVE YOUNG KIDS ALMOST ENDED UP IN THE RIVER. HAD IT BEEN NORMAL WINTER ROADS, WE WOULD HAVE. ALL ALONG WE'VE DONE RESEARCH AND HAD IT REDIAGNOSED BY A PROFESSIONAL DIESEL MECHANIC, SO WE KNEW TO TELL OUR DEALER (AUTOMALL IN BRATTLEBORO VERMONT) TO REPLACE THE PUMP MOUNTED DRIVER (PMD) SOMETIMES CALLED A FUEL SOLENOID DRIVER (FSD). AFTER PROBLEMS WHERE AUTOMALL TRIED TO RIP US OFF FOR A FAKE $100 DEDUCTIBLE, THEY WILL INSTALL IT AT NO CHARGE TOMORROW (1/7/04). WE HAVE DRIVEN JUST OVER 1000 MILES TOTAL. HOWEVER, THIS DOES NOT FIX THE PROBLEM. FROM ALL THE RESEARCH WE'VE DONE, WEVE DISCOVERED MANY PEOPLE HAVE REPORTED THE SAME DANGEROUS ACCOUNTS OF STALLING. SEVERAL REPORT HAVING ALMOST HAD SERIOUS ACCIDENTS LIKE I HAD TWO DAYS AGO. ACCORDING TO RESEARCH, PMD FAILURES ARE THE MOST COMMON PART TO FAIL ON GM 6.5 DIESELS. THE PMD OVERHEATS BECAUSE OF PLACEMENT NEAR THE ENGINE. THERE IS A SIMPLE, YET COSTLY FIX THAT CONSUMERS SHOULD NOT HAVE TO PAY TO BE SAFE. A PUMP DRIVER COOLER (PDC) CAN MOUNT ON THE FIREWALL (NOT THE ENGINE) TO MOVE THE PMD AWAY FROM THE HEAT. PLEASE INVESTIGATE AND ISSUE A RECALL TO INSTALL PDC'S ON THESE ENGINES SO WE CAN ONCE AGAIN BE SAFE IN OUR VEHICLES. MY FAMILY OF 7 CANT AFFORD ANOTHER STALL, ESPECIALLY DURING THESE WINTER MONTHS, AND NEW PDCS ALONE CANT GUARANTEE SAFETY. THANK YOU.
NHTSA complaint #10052489 — an unverified report by a vehicle owner.
at 87,947 milesVernon, VT
FUEL SYSTEM, DIESEL
WE HAVE A 1996 6.5 TURBO DIESEL GMC SUBURBAN. WE HAD SEVERE STALLING PROBLEMS. THE DEALER REPLACED THE FUEL PUMP AT THEIR COST AND INSTALLED AT OUR COST, NEW GLOW PLUGS, GLOW PLUG SENSOR, BATTERY, AND BATTERY CABLES SUSPECTED TO BE THE PROBLEM. IT CONTINUED TO STALL. WE RETURNED TO THE DEALER AND THEY REPLACED THE PUMP AGAIN AT THEIR COST, BUT WE HAD TO PAY TO DROP THE TANK TO CHECK FOR CONTAMINATION. THERE WAS A DETERIORATED SCREEN WE PAID TO REPLACE. IT STILL STALLED. ONLY THIS TIME IT STALLED WHEN I WAS GOING 50 MPH AND APPROACHING CURVES ALONG THE RIVER. I LOST ALL POWER STEERING AND BRAKES. ME AND MY FIVE YOUNG KIDS ALMOST ENDED UP IN THE RIVER. HAD IT BEEN NORMAL WINTER ROADS, WE WOULD HAVE. ALL ALONG WE'VE DONE RESEARCH AND HAD IT REDIAGNOSED BY A PROFESSIONAL DIESEL MECHANIC, SO WE KNEW TO TELL OUR DEALER (AUTOMALL IN BRATTLEBORO VERMONT) TO REPLACE THE PUMP MOUNTED DRIVER (PMD) SOMETIMES CALLED A FUEL SOLENOID DRIVER (FSD). AFTER PROBLEMS WHERE AUTOMALL TRIED TO RIP US OFF FOR A FAKE $100 DEDUCTIBLE, THEY WILL INSTALL IT AT NO CHARGE TOMORROW (1/7/04). WE HAVE DRIVEN JUST OVER 1000 MILES TOTAL. HOWEVER, THIS DOES NOT FIX THE PROBLEM. FROM ALL THE RESEARCH WE'VE DONE, WEVE DISCOVERED MANY PEOPLE HAVE REPORTED THE SAME DANGEROUS ACCOUNTS OF STALLING. SEVERAL REPORT HAVING ALMOST HAD SERIOUS ACCIDENTS LIKE I HAD TWO DAYS AGO. ACCORDING TO RESEARCH, PMD FAILURES ARE THE MOST COMMON PART TO FAIL ON GM 6.5 DIESELS. THE PMD OVERHEATS BECAUSE OF PLACEMENT NEAR THE ENGINE. THERE IS A SIMPLE, YET COSTLY FIX THAT CONSUMERS SHOULD NOT HAVE TO PAY TO BE SAFE. A PUMP DRIVER COOLER (PDC) CAN MOUNT ON THE FIREWALL (NOT THE ENGINE) TO MOVE THE PMD AWAY FROM THE HEAT. PLEASE INVESTIGATE AND ISSUE A RECALL TO INSTALL PDC'S ON THESE ENGINES SO WE CAN ONCE AGAIN BE SAFE IN OUR VEHICLES. MY FAMILY OF 7 CANT AFFORD ANOTHER STALL, ESPECIALLY DURING THESE WINTER MONTHS, AND NEW PDCS ALONE CANT GUARANTEE SAFETY. THANK YOU.
NHTSA complaint #10052489 — an unverified report by a vehicle owner.
at 87,947 milesVernon, VT
FUEL SYSTEM, OTHER:DELIVERY:FUEL PUMP
WE HAVE A 1996 6.5 TURBO DIESEL GMC SUBURBAN. WE HAD SEVERE STALLING PROBLEMS. THE DEALER REPLACED THE FUEL PUMP AT THEIR COST AND INSTALLED AT OUR COST, NEW GLOW PLUGS, GLOW PLUG SENSOR, BATTERY, AND BATTERY CABLES SUSPECTED TO BE THE PROBLEM. IT CONTINUED TO STALL. WE RETURNED TO THE DEALER AND THEY REPLACED THE PUMP AGAIN AT THEIR COST, BUT WE HAD TO PAY TO DROP THE TANK TO CHECK FOR CONTAMINATION. THERE WAS A DETERIORATED SCREEN WE PAID TO REPLACE. IT STILL STALLED. ONLY THIS TIME IT STALLED WHEN I WAS GOING 50 MPH AND APPROACHING CURVES ALONG THE RIVER. I LOST ALL POWER STEERING AND BRAKES. ME AND MY FIVE YOUNG KIDS ALMOST ENDED UP IN THE RIVER. HAD IT BEEN NORMAL WINTER ROADS, WE WOULD HAVE. ALL ALONG WE'VE DONE RESEARCH AND HAD IT REDIAGNOSED BY A PROFESSIONAL DIESEL MECHANIC, SO WE KNEW TO TELL OUR DEALER (AUTOMALL IN BRATTLEBORO VERMONT) TO REPLACE THE PUMP MOUNTED DRIVER (PMD) SOMETIMES CALLED A FUEL SOLENOID DRIVER (FSD). AFTER PROBLEMS WHERE AUTOMALL TRIED TO RIP US OFF FOR A FAKE $100 DEDUCTIBLE, THEY WILL INSTALL IT AT NO CHARGE TOMORROW (1/7/04). WE HAVE DRIVEN JUST OVER 1000 MILES TOTAL. HOWEVER, THIS DOES NOT FIX THE PROBLEM. FROM ALL THE RESEARCH WE'VE DONE, WEVE DISCOVERED MANY PEOPLE HAVE REPORTED THE SAME DANGEROUS ACCOUNTS OF STALLING. SEVERAL REPORT HAVING ALMOST HAD SERIOUS ACCIDENTS LIKE I HAD TWO DAYS AGO. ACCORDING TO RESEARCH, PMD FAILURES ARE THE MOST COMMON PART TO FAIL ON GM 6.5 DIESELS. THE PMD OVERHEATS BECAUSE OF PLACEMENT NEAR THE ENGINE. THERE IS A SIMPLE, YET COSTLY FIX THAT CONSUMERS SHOULD NOT HAVE TO PAY TO BE SAFE. A PUMP DRIVER COOLER (PDC) CAN MOUNT ON THE FIREWALL (NOT THE ENGINE) TO MOVE THE PMD AWAY FROM THE HEAT. PLEASE INVESTIGATE AND ISSUE A RECALL TO INSTALL PDC'S ON THESE ENGINES SO WE CAN ONCE AGAIN BE SAFE IN OUR VEHICLES. MY FAMILY OF 7 CANT AFFORD ANOTHER STALL, ESPECIALLY DURING THESE WINTER MONTHS, AND NEW PDCS ALONE CANT GUARANTEE SAFETY. THANK YOU.
NHTSA complaint #10052489 — an unverified report by a vehicle owner.
at 105,650 milesSparks, NV
FUEL SYSTEM, DIESEL
IT IS A WELL KNOWN FACT THAT THERE IS A DEFECT WITH THE FUEL INJECTION PUMP ON THE GM 6.5L DIESEL ENGINES. I HAVE HAD A NUMBER OF THESE PUMPS REPLACED BY GM AT THEIR COST. HOWEVER, THE PROBLEM IS NOT GETTING RESOLVED. THESE VEHICLES DIE INTERMITTENTLY. WHEN THEY DIE (STALL), YOU LOOSE YOUR ABILITY TO CONTROL YOUR VEHICLE WITH THE LOSS OF STEERING AND BRAKING (FOR THE MOST PART). THERE HAVE BEEN NUMEROUS TIMES WHEN I HAVE ALMOST BEEN INVOLVED IN AN ACCIDENT BECAUSE OF THIS ISSUE. IT IS EXTREMELY DANGEROUS WHEN THESE VEHICLES DIE BECAUSE OF THE PUMP PROBLEM. I AM IN HOPES THAT THIS COMPLAINT COULD POSSIBLY TURN INTO SOME SORT OF INVESTIGATION WITHIN GM TO HAVE THEM FIX THE PROBLEM. THEY SEEM TO KEEP REPLACING MY BAD FUEL INJECTION PUMPS WITH MORE SOON-TO-BE BAD FUEL INJECTION PUMPS....
NHTSA complaint #10047661 — an unverified report by a vehicle owner.
Silver City, NM
VISIBILITY:WINDSHIELD WIPER/WASHER
VEHICLE'S WINDSHIELD WIPERS ONLY WORK ON HIGH SPEED.*MR THE MECHANIC REPLACED WIPER MODULE ASSEMBLY. *PH *JB
NHTSA complaint #10044176 — an unverified report by a vehicle owner.
Portage, WICrash1 injured
TIRES:TREAD/BELT
WHILE DRIVING ABOUT 72 MPH ON THE HIGHWAY AND WITHOUT WARNING RIGHT REAR TIRE TREAD SEPARATED FROM TIRE, CAUSING A COLLISION FIRESTONE, STEEL TEX AT, LT245/75R16. DRIVER WAS TRANSPORTED BY AMBULANCE TO THE HOSPITAL FOR INJURIES HE SUSTAINED FROM THE ACCIDENT. HOWEVER, THERE WERE NO FATALITIES.
NHTSA complaint #10042232 — an unverified report by a vehicle owner.
Mission Viejo, CA
FUEL SYSTEM, GASOLINE:FUEL INJECTION SYSTEM
CONSUMER STATES WHEN DRIVING VEHICLE STALLS. DEALER STATES FUEL INJECTOR IS CLOGGED.
NHTSA complaint #10033574 — an unverified report by a vehicle owner.
at 20,000 milesNEW Egypt, NJCrash1 injured
VEHICLE SPEED CONTROL
VEHICLE EXPERIENCED THE SAME DEFECT WITH ITS SPEED CONTROL AS STATED IN RECALL 00 V 210 001; BUT THIS VEHICLE WAS NOT INCLUDED IN RCALL DUE TO VIN.
NHTSA complaint #10026369 — an unverified report by a vehicle owner.