Owners have filed 10 complaints
about the 2002 Harley-Davidson Flhtcui with NHTSA between 2002 and 2015.
The largest single group is the electrical system.
Across this model's run it ranks 6 of 6 worst.
The letter says how bad. This says what kind — whether this year drew
an unusual number of complaints, unusually dangerous
ones, or failures that arrived unusually early.
The dashed ring is 50 — the national norm. Further out is worse.
Complaint volume — 31
Against the median year of the Harley-Davidson Flhtcui. 50 means typical for this
model; 100 means roughly double.
Severity — 0
0% of these complaints
involved a crash, fire, injury or death, against a national rate of
9.7%.
Early failure — 100
63% of failures with a mileage on record happened under
36,000 miles, against a national rate of
29%.
How 2002 compares with every other Harley-Davidson Flhtcui
Complaints filed with NHTSA, by model year. Bar colour is the FaultScore grade:
A
B
C
D
F
ungraded
What breaks on a 2002 Harley-Davidson Flhtcui
Every complaint is filed against a part. Follow any row for the complaints about that part alone.
Electrical System
550.0%
Median failure at 4,440 miles
Seats
110.0%
Median failure at 1,200 miles
Fuel & Propulsion
110.0%
Lights
110.0%
Median failure at 37,465 miles
Body & Structure
110.0%
Median failure at 24,890 miles
Transmission & Drivetrain
110.0%
Median failure at 42,136 miles
When it fails
Odometer readings owners gave when they filed. About half of all
complaints include one.
1,000 – 9,999 miles
450.0%
10,000 – 24,999 miles
112.5%
25,000 – 49,999 miles
337.5%
When owners complained
A spike years after the car went on sale usually means a part wearing
out on schedule across the whole fleet — the kind of pattern no single
owner can see from inside their own car.
Aug 2002peak 2Oct 2015
The most recent complaints
In the owners' own words, exactly as filed with NHTSA.
at 42,136 milesEdgemere, MD
POWER TRAIN
ON SEPT 14 2015 WHILE RIDING MY MOTORCYCLE DRIVING IN HEAVY TRAFFIC MY DRIVE BELT BROKE CAUSING MY VEHICLE TO SLOW SUDDENLY IN TRAFFIC ALMOST GETTING REAR ENDED. THE BELT WAS FAIRLY NEW AND HAD JUST BEEN REPLACED APPROXIMATELY 2 YEARS AGO BY A HARLEY DEALER IN VIRGINIA. AT THAT TIME THE SAME THING HAPPENED WHILE RIDING THE BELT SUDDENLY BROKE AND I WAS COMING DOWN A STEEP GRADE AND WAS ALMOST RUN OVER BY A LARGE TRUCK. I WAS AT THE BOTTOM OF A HILL AND TRYING TO ACCELERATE WHEN THE BELT BROKE. THE FIRST TIME THE BELT BROKE THE MC HAD ABOUT 35,000 MILES ON IT. THE DEALER CHECKED EVERYTHING AND COULD FIND NOTHING WRONG AND REPLACED THE BELT WHICH I PAID FOR. THIS TIME THE BELT BROKE AGAIN WITH ONLY 7,000 MILES ON IT. I ASKED HARLEY DAVIDSON ABOUT THIS AND WAS TOLD THE BELTS SHOULD LAST AT LEAST 100,000 MILES. APARENTLY THERE IS PROBLEM WITH THE BELTS. NOT TO SAY THAT EVERYTIME THIS HAPPENS IT COST OVER $1200.00 TO HAVE FIXED. AND NO BODY CAN FIND ANYTHING WRONG WITH THE BIKE.
NHTSA complaint #10787460 — an unverified report by a vehicle owner.
at 37,465 milesSpringfield, VA
EXTERIOR LIGHTING
MOTORCYCLE QUITS WHILE RIDING. CIRCUIT BREAKER WAS RECALLED AND REPLACED IN JUNE, 2008. ON A RIDE WITH THE MOTORCYCLE ON 6/20/2008. THE MOTORCYCLE LOST ALL POWER, ENGINE AND ELECTRICAL, WHILE RIDING IN TRAFFIC. RESULT COULD HAVE BEEN CATASTROPHIC SINCE BRAKE LIGHTS AND EMERGENCY SIGNALS DO NOT FUNCTION WITHOUT ELECTRICAL POWER. GOT TO SIDE OF ROAD AND AFTER A MINUTE OR TWO, THE POWER IS RESTORED. THIS HAPPENED TWICE ON THE SAME DAY AND IS VERY DISCONCERTING. THE DEALER HAS NO REMEDY, OTHER THAN TO HAVE ME LEAVE THE VEHICLE FOR LABOR INTENSIVE DIAGNOSIS AT MY EXPENSE. PLEASE ADVISE. REPLACEMENT OF THE MAIN CIRCUIT BREAKER DID NOT RESOLVE THE PROBLEM.
NHTSA complaint #10231866 — an unverified report by a vehicle owner.
at 37,465 milesSpringfield, VA
ELECTRICAL SYSTEM
MOTORCYCLE QUITS WHILE RIDING. CIRCUIT BREAKER WAS RECALLED AND REPLACED IN JUNE, 2008. ON A RIDE WITH THE MOTORCYCLE ON 6/20/2008. THE MOTORCYCLE LOST ALL POWER, ENGINE AND ELECTRICAL, WHILE RIDING IN TRAFFIC. RESULT COULD HAVE BEEN CATASTROPHIC SINCE BRAKE LIGHTS AND EMERGENCY SIGNALS DO NOT FUNCTION WITHOUT ELECTRICAL POWER. GOT TO SIDE OF ROAD AND AFTER A MINUTE OR TWO, THE POWER IS RESTORED. THIS HAPPENED TWICE ON THE SAME DAY AND IS VERY DISCONCERTING. THE DEALER HAS NO REMEDY, OTHER THAN TO HAVE ME LEAVE THE VEHICLE FOR LABOR INTENSIVE DIAGNOSIS AT MY EXPENSE. PLEASE ADVISE. REPLACEMENT OF THE MAIN CIRCUIT BREAKER DID NOT RESOLVE THE PROBLEM.
NHTSA complaint #10231866 — an unverified report by a vehicle owner.
at 24,890 milesMenomonee Falls, WI
STRUCTURE:FRAME AND MEMBERS
AT 25000 MILES THE FRAME CRACKED ON MY HARLEY DAVIDSON ULTRA CLASSIC. THIS RENDERED THE BIKE UN-DRIVABLE. IT DID NOT RESULT IN AN ACCIDENT, BUT COULD HAVE RESULTED IN LOSS OF CONTROL. THE DEALER SAID THE WELD WAS DEFECTIVE ON THE FRAME. THE ONLY POSSIBLE FIX WAS TO REPLACE THE FRAME. IT COULD NOT BE REPAIRED SAFELY.
NHTSA complaint #10143648 — an unverified report by a vehicle owner.
Worley, ID
ELECTRICAL SYSTEM
DT: LAST YEAR OWNER RECEIVED A RECALL ON HARLEY DAVIDSON. THE RECALL NUMBER IWASNOT AVAILABLE. THE OWNER WENT TO DEALERSHIP, AND THEY DIDN'T HAVE THE PARTS. THE FIRST TIME HE WENT TO DEALER WAS LAST SUMMER. HE RETURNED TO THE DEALER THREE TIMES LAST YEAR. THEN OWNER GOT ANOTHER LETTER ON JULY 5 2005, BUT HAS NOT CONTACTED THE DEALERSHIP TO SEE IF THE PARTS WERE AVAILABLE. OWNER CONTACTED HARLEY DAVIDSON, BUT DID NOT ASK IF THERE WERE PARTS AVAILABLE. THE RECALL WAS ABOUT THE MAIN CIRCUIT BREAKER, WHICH WAS LOCATED UNDER THE SEAT. THE OWNER WILL CONTACT THE DEALER TO SEE IF THE PARTS WERE AVAILABLE.
NHTSA complaint #10129086 — an unverified report by a vehicle owner.
at 4,880 milesNorth Bend, OH
ELECTRICAL SYSTEM
6 TIMES WITH NO WARNING MY 2002 HARLEY JUST LOST ALL ELECTRIC AS IF YOU JUST REMOVE THE KEY AND 3 TIMES I WAS ON THE EXPRESS WAY AT NIGHT IN HEAVY TRAFFIC.AFTER A FEW MINUTES AND TURNING THE KEY ON/OFF IT WOULD JUST ACT NORMAL. HARLEY WAS CONTACTED AND STATED "KNOWS OF NO SUCH PROBLEMS". SPENT HUNDRED $ AS MECHANICS TROUBLE SHOOTED FOR A PROBLEM. STILL UNKOWN IF FIXED AND NEW RIDING SEASON HAS STARTED. EACH INNCIDENT HAPPEN IN LATE AUGUST AND EARLY SEPT.2003 WHILE TOURING. SINCE THEN BIKE HAS BEEN STORED.
NHTSA complaint #10064061 — an unverified report by a vehicle owner.
at 1,200 milesChillicothe, OH
SEATS:MOTORCYCLE
I PURCHASED A 2002 HARLEY-DAVIDSON FLHTCUI 1-29-02. IT CURRENTLY ONLY HAS 1200 MILES ON IT. IT HAS ALWAYS BEEN GARAGED AND WELL CARED FOR. I WAS TAKING A RIDE 8-27-03 AND WHILE GOING AROUND A CURVE THE SEAT SHIFTED CAUSING ME TO WOBBLE A LITTLE. I WENT HOME, REMOVED THE SEAT AND FOUND THE PLASTIC AROUND THE SEAT MOUNTING TONGUE CRACKED, CAUSING THE SEAT TO COME LOOSE. I FEEL THIS IS VERY UNACCEPTABLE QUALITY ON A MOTORCYCLE WITH ONLY 1200 MILES ON IT.
NHTSA complaint #10036832 — an unverified report by a vehicle owner.
at 4,000 milesDenver, CO
ELECTRICAL SYSTEM:WIRING:FUSES AND CIRCUIT BREAKERS
HARLEY DAVIDSON MOTORCYCLE ELECTRICAL PROBLEMS CAUSING BIKE TO SHUT DOWN IN TRAFFIC AND AT HIGH SPEEDS.
NHTSA complaint #10025389 — an unverified report by a vehicle owner.
at 4,000 milesDenver, CO
ELECTRICAL SYSTEM
HARLEY DAVIDSON MOTORCYCLE ELECTRICAL PROBLEMS CAUSING BIKE TO SHUT DOWN IN TRAFFIC AND AT HIGH SPEEDS.
NHTSA complaint #10025389 — an unverified report by a vehicle owner.
Weddington, NC
FUEL SYSTEM, GASOLINE:FUEL INJECTION SYSTEM
VEHICLE WILL SHUT DOWN WITHOUT ANY NOTICE, THERE IS A DEFECT IN SOME WIRES WHICH SHUT DOWN THE CYLINDERS ON VEHICLE. CONTACTED DEALER. *AK CONSUMER STATES WIRE TO THE FRONT FUEL GETS PULLED CAUSING THE BIKE TO LOSE POWER AND RESULTED IN THE BIKE TO FALL DOWN WHEN STARTING OUT ON TURN. CONSUMER STATES HE IS EXPERIENCING THE SAME PROBLEMS AS FOUND ON THE INTERNET.
NHTSA complaint #8017264 — an unverified report by a vehicle owner.