The vehicle's infotainment system displays an OTA software update error message on every startup. Honda dealerships are unable to address this issue without further intervention and software updates from Honda corporate. Dealer has stated that this issue may interfere with reliable over-the-air software updates, including any potential safety-related updates delivered through this OTA system.
NHTSA complaint #11752777 — an unverified report by a vehicle owner.
Woodbridge, VA
UNKNOWN OR OTHER
Have received notification many months ago that my car has a recall on the tire repair kit. Have been told it’s been back ordered for months. Have called multiple dealerships and being told the same thing. This is a safety issue and unacceptable at this point.
NHTSA complaint #11751579 — an unverified report by a vehicle owner.
Chantilly, VA
UNKNOWN OR OTHER
In May 2025, I received an error message upon vehicle start up which states “Software update is not available. Please see your dealer.” This error has continued to appear each time the vehicle is started. When I took it to my dealer in May 2025, they told me that there was nothing they could do and that Honda had to put out an over the air software update to fix the issue. I have asked about this during subsequent dealer visits and each time they say the same thing. The issue has not been fixed nearly 14 months now.
NHTSA complaint #11750551 — an unverified report by a vehicle owner.
Miami, FL
UNKNOWN OR OTHER
While driving on the Florida Turnpike Friday 05/15/2026, sunroof spontaniously shattered. It was a clear day and no cars around me. I have paid to get it fixed but I believe this is a saftey issue and should be recalled and money spent reimbursed..
NHTSA complaint #11738518 — an unverified report by a vehicle owner.
Reidsville, NC
UNKNOWN OR OTHER
I was driving on the interstate heading to work and suddenly heard an intense loud pop like a gunshot. My sunroof shattered right on top of me and all over the inside of my car. Thankfully I was able to safely pull off to the shoulder but it could've caused a serious incident.
NHTSA complaint #11735951 — an unverified report by a vehicle owner.
Hanford, CA
UNKNOWN OR OTHER
Headliner rattles since new
NHTSA complaint #11733198 — an unverified report by a vehicle owner.
Las Cruces, NM
UNKNOWN OR OTHER
The moonroof is available for immediate inspection. Rudolph Honda in El Paso, Texas, refused to inspect it despite the severity of the incident. The glass shattered directly above my head while driving, creating an extreme risk of a major crash, permanent eye injury, or even death. This is not an isolated event—there are numerous reported cases of this vehicle’s moonroof spontaneously breaking. A third‑party autoglass specialist contracted by the dealership inspected the damage and confirmed an internal failure. The vehicle provided no warnings, alerts, or signs of any kind before the failure occurred.
NHTSA complaint #11729032 — an unverified report by a vehicle owner.
Cleveland, OH
UNKNOWN OR OTHER
This windshield should be recalled this is the second time a rock cracked it. I have only had the car 9 months.
NHTSA complaint #11722198 — an unverified report by a vehicle owner.
Irving, TX
UNKNOWN OR OTHER
Apple CarPlay frequently fails to function properly. While driving, the infotainment screen suddenly goes completely black and becomes unresponsive. The system does not recover until I stop the vehicle, turn off the engine, and restart the car. In addition, when starting the vehicle, CarPlay often does not initialize. I sometimes have to turn the vehicle off and restart it 10–20 times before CarPlay activates. This issue happens very frequently. If I use the vehicle 3–4 times in a single day, the problem occurs at least 2 times. This results in loss of navigation, phone connectivity, and display controls while driving. This creates a safety concern because I lose access to navigation and hands-free features while operating the vehicle.
NHTSA complaint #11718077 — an unverified report by a vehicle owner.
Iowa City, IA
UNKNOWN OR OTHER
After the recall software update for the hybrid system, my 2025 Honda Accord Hybrid experienced a significant loss in fuel economy (from approx. 44 MPG down to 33 MPG) and drastically reduced electric-only driving. The engine now runs much more frequently, even at low speeds and stoplights. This materially changed the vehicle’s advertised hybrid performance and efficiency. Many owners are reporting the same issue. This appears to be a software-induced degradation of vehicle performance following a mandatory recall update.
NHTSA complaint #11717121 — an unverified report by a vehicle owner.
Paramus, NJ
UNKNOWN OR OTHER
When it is raining I cannot see using the backup camera. Rain drops on the camera lens make it so that I can only see light, i.e. the drops of rain obscure everything. Basically it is like not having a backup camera at all.
NHTSA complaint #11710312 — an unverified report by a vehicle owner.
Jacksonville Beach, FL
UNKNOWN OR OTHER
The steering sticks and over turns making the car go all over the place. When parked, the steering makes alot of noises when you turn the steering wheel.
NHTSA complaint #11705064 — an unverified report by a vehicle owner.
Imperial, CA
UNKNOWN OR OTHER
Scheduled a Recall appointment to get 25V-785 fixed. Arrived at the dealer National City Ball Honda at 0655. Walked inside service department for assistance. José Rodríguez was already assisting another customer so waited until he finished. They walked outside, José saw his buddy outside and greeted him with a handshake and a quick hug. They walked inside at which point I informed José that I was the next customer which he said that I can wait and get help from another service member, José friend told him to assist me first at which point José still said that I can wait for the next service member. I told José that I'm the next customer and want to be helped according to first come first serviced, I had an appointment for 0700. When José finally decided to help he was already annoyed, but still going thru the motion to log my information. I brought up that it was rude of him to skip me for his friend. At which point, he acted like of I was yelling at him and told me that if I continued he will cancel me. I told him that it still was rude of him to try and skip me and if he wanted to cancel my appointment to cancel me. I drove 2 hours to go for my Recall Service and spend fuel and breakfast money to be canceled. I called Ball Honda National City to talk to a Manager and wasn't connected to one. I drive home without getting service. I'm expecting better service. Please Help with this issue. Or can I File a Lemon Law regarding the 25V-785 Recall not being fixed?
NHTSA complaint #11703607 — an unverified report by a vehicle owner.
Lewes, DE
UNKNOWN OR OTHER
This is the SECOND TIME I am reporting this same issue with my accord. I see there is now a recall but I need this to be on file as I can't continue owning this vehicle if this continues. This is a SCARY situation when you are behind the whell. On 10/30/25, I was 60 miles into a trip and the car lost all power on a major highway. While almost being rear ended by cars in the left lane, I was able to get to the shoulder. Dashboard lit up with numerous error messages. (see photos). I was able to shut the car down and restart. Upon restart, the Brake System light stayed on the remaining trip 50 miles home. BRAKE SYSTEM - Brake system problem. Brake performance may be reduced. See your dealer. I took it in for Service and upon urging them that this was a bigger issue, they told me it was because I don't drive the car enough and it was a battery issue. Very frustrating.
NHTSA complaint #11700521 — an unverified report by a vehicle owner.
Vallejo, CA
UNKNOWN OR OTHER
Sunroof Explosion Incident: I was driving East bound on the I-880 highway (in the direction to Sacramento CA) between the Columbus Pkwy and Hiddenbrook exits in the city of Vallejo. When all of the sudden I heard a loud boom/explosion noise and heard glass drop onto the closed sunroof visor and flying hitting the rear of my car. I pulled off at the Hiddenbrook exit. I saw a highway patrol officer at a stop sign and flagged him down. I explained to him what I experienced. He asked me if I saw anyone throw anything. I told him no. We both looked in through the opening where the sunroof glass was shattered and saw no random object. He then advised me to contact my insurance company to see what remedy they may offer. I called the insurance immediately after the officer and I departed ways.
NHTSA complaint #11699683 — an unverified report by a vehicle owner.
Burlingame, CA
UNKNOWN OR OTHER
this car has lane keeping assistance but this is very bad, if you let the assistant assist you at 65mph for more than 5 seconds you probably die, because this assistance move you like ping pong from left side to right side. Also this has a very bad quality of steering rack after 30 days starts making noise and they fixed but the noise starts again. i was forced to trade in this car, ocean Honda of Burlingame hide reports they also hide from carfax they make services or replace parts but they only stated like tire rotation or driveability check tire pressure check be aware of this.
NHTSA complaint #11699605 — an unverified report by a vehicle owner.