44 of the 619 complaints about the 2023 Hyundai Ioniq 5 are about the other systems — 7% of everything reported for this model year.
44
Complaints
1
Crashes
0
Fires
0
Injuries
Filed with NHTSA, in their own words.
UNKNOWN OR OTHER
Rear hatch window spontaneously shattered for no apparent reason. Car was parked in a Florida parking lot, no use of rear hatch and no use of rear defroster. I understand there is a potential class action lawsuit for the Ioniq 5 model years 2022-2025 for this problem.
NHTSA complaint #11748404 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
All symptoms of a 2nd iccu failure. Pop noise heard. Warning lights came on 12v drained, vehicle towed to nearest dealer.
NHTSA complaint #11741290 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
On XXXXX, while parked at a campsite approximately two hours from my home, the vehicle displayed an “electrical failure” warning on the dashboard. The vehicle had been parked for less than 20 minutes when this issue occurred. I contacted Hyundai customer support that same evening to report the problem (Case #XXXXXX). On April 4, 2026, the vehicle was towed via Hyundai roadside assistance to Winner Hyundai in Dover, Delaware, where Tracy is my current point of contact. This situation left my family of four, along with our belongings and pet, stranded without transportation. Despite significant effort, we were unable to secure a rental vehicle in the Dewey Beach area, even after contacting multiple rental agencies and the dealership directly. This was later resolved, and I am currently in a rental through Enterprise; however, the stress and uncertainty of potentially being stranded was significant and unacceptable. While at the dealership, my wife witnessed the tow operator unloading the vehicle without proper equipment to safely lower it. As a result, the vehicle’s hitch made forceful contact with the pavement and became lodged. Multiple dealership employees observed the incident. After considerable effort to free the vehicle, it was released abruptly and rolled into another vehicle on the lot, causing additional damage. An argument then occurred between the dealership owner and the tow operator, which my wife was forced to witness. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11730289 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
On Mar 29th, I got a 12v battery low voltage warning sign at 4pm. Jumpstarted the car and drove back to the home. On Mar 30th, car would not start so I had it towed to Downey Hyundai by roadside assistance. On Mar 30th, 12:41pm dealer confirmed that the it will need an "ICCU" and have ordered the part, but there are no loaners and no ETA for the part at this time. Problem has been reproduced and confirmed by dealer. There were no other warning signs prior to the failure.
NHTSA complaint #11728697 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
Entered car on very cold day. Put heater and defroster on high, drove about a mile and then the window cracked.
NHTSA complaint #11723241 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
I own a 2023 Hyundai Ioniq 5 that experienced a battery failure while still under warranty. The vehicle became completely undriveable in late November 2025 and had to be towed to a Hyundai dealership. The vehicle has now been sitting at the dealership for more than 90 days waiting for a replacement battery with no repair completion date provided. The dealership indicated that the required battery component is unavailable or on extended backorder. While a loaner vehicle was provided, the original vehicle remains unusable for an extended period due to a major battery defect. This raises concerns about reliability and the availability of critical components needed to repair electric vehicles when failures occur.
NHTSA complaint #11722334 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
The component that failed was the Integrated Charging Control Unit (ICCU). This component has failed twice within the past ten months. The failed components are not available for inspection, as they were replaced during prior service repairs. The failure created a significant safety risk because it resulted in a sudden loss of normal vehicle function without advance warning during operation. This placed both myself and others on the road at risk, as the vehicle could become disabled unexpectedly while being driven. The issue has been inspected and confirmed by dealer-authorized mechanics following each occurrence. There were no earlier symptoms prior to the moment of failure. Warning messages related to the vehicle’s electrical system appeared only at the time the malfunction occurred. At the time of each incident, the failure occurred without advance warning during operation. Failures of the ICCU are believed to occur due to electrical overcurrent and thermal stress damaging internal power components during high-voltage to low-voltage conversion. When these internal components fail, the system may no longer maintain the 12V electrical supply, which can lead to loss of vehicle function or sudden loss of motive power during operation. Software updates have been issued to address the issue, but failures have continued to occur.
NHTSA complaint #11720055 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
Car had its ICCU fuse blow on 2/3/26. Been at the dealer ever since.
NHTSA complaint #11719566 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
My car has suffered two ICCU failures despite going through all of the Hyundai recalls. Through the so far 30 months of my lease, the car has been non-operational for close to 5 months. The car is still currently in the shop awaiting delivery of the replacement parts, but there is absolutely no ETA being provided. As I understand it, this is a common issue with this model and given that it is the second occurrence for me personally, it doesn't seem like Hyundai has a good grasp on how to deal with the issue and give consumers a functioning vehicle.
NHTSA complaint #11719352 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
The ICCU failed. I heard a popping noise, an error “check electric vehicle system” appeared on the dash, and i lost propulsion. I had my car towed to the dealership, where they eventually confirmed the ICCU failure.
NHTSA complaint #11718544 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
My car failed to charge on my level 2 home charger and would only charge on a level 3 fast charger. Because of this, I was unable to charge my car at home. I was on a trip about 1 hour from my home in an area of Massachusetts that developed an electrical blackout. I almost ran out of power on a dark road with no streetlights. I was lucky to find a level 3 charger just on the outside of the blackout area when my car had less than 5% power. I brought the car to the Hyundai service center 2 weeks ago. I called daily for updates and was told they were "diagnosing" the problem. I called again, yesterday and was told it needed an ICCU. It had been ordered that afternoon (2/5/26) and they hoped it would arrived within the week. They were unable to provide a loaner car (even though I've been without a car for two weeks).
NHTSA complaint #11716129 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
I am reporting a safety-related defect involving unintended vehicle movement on my Hyundai Ioniq 5 (Model Year 2023, SEL AWD). Observed behavior: With the vehicle in Drive and the Auto Hold function active (indicated by the white “AUTO HOLD” indicator in the instrument cluster), I brought the vehicle to a complete stop by pressing the brake pedal. Auto Hold engaged (text now green), the vehicle remained stationary, and I removed my foot from the brake. After approximately three minutes of remaining stopped, a driver-assistance system error message appeared on the instrument cluster. At that point, Auto Hold disengaged (the “AUTO HOLD” indicator disappeared), and the vehicle began to creep forward on its own. I did not command acceleration, did not press the accelerator pedal, and did not intentionally release the brake. The movement was unexpected and created a safety risk. The first occurrence happened in a school drop-off line with the vehicle stopped near other vehicles and pedestrians. I have since reproduced the behavior and captured it on video. Related observations: Similar driver-assistance system errors have occurred while the vehicle was in Park and in Drive, with or without Auto Hold active. In those cases, the vehicle did not move because it was either mechanically locked or I had my foot on the brake. In all cases, Auto Hold deactivated. Safety concern: This behavior raises concerns about the reliability of Auto Hold and its interaction with braking and driver-assistance systems, particularly after the vehicle has been stationary for an extended period. Unintended forward movement presents a significant safety hazard. I am reporting this issue for investigation of potential defects in software, sensors, or control logic. Video evidence is available.
NHTSA complaint #11715997 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
My 2023 Hyundai Ioniq 5 lost all power and stopped in the middle of a busy road. I had no power even when I pressed the gas. Nothing in the car worked, including the hazard lights, which made it even more dangerous as cars were speeding past me. I was finally able to call the police to come help and they set up a safe area. However, I was put in an unsafe situation while I waited for assistance from the police. In addition, there was no way to put the car in neutral once the power was off (at least I couldn't find a button or a switch to do that), which made it difficult to get it towed. I understand the car died on me because of faulty ICCU on my car. Btw, the car had just finished its software update earlier that day. I am not sure if this somehow contributed to the ICCU failure.
NHTSA complaint #11714941 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
ICCU Unit went bad in 2025. Car totally dead. Jumped, taken to dealership, about 1 week to fix ICCU and blown fuse. A couple months later car totally dead again. Now bad battery. I am concerned about driving anywhere now. Was stranded last time it totally died. 75 year old female, should not have to pay $699 a month for iffy Ionic 5 and rent a dependable vehicle if I travel to visit friends and family.
NHTSA complaint #11712876 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
Hyundai model Ioniq 5 (all years and trim styles) have a known issue with ICCUs (Integrated Charging Control Unit) that fail. This component controls charging of the 12 volt battery, and in turn electrical systems. Hyundai replaced my ICCU, but I am concerned it may fail again, as the underlying issue does not seem to be known or addressed. When the ICCU fails, the vehicle can suddenly lose the ability to move. This can be extremely dangerous if the car is in motion and unable to safely pull over. Luckily, my ICCU failed in the middle of a parking lot. Many Ioniq 5 owners report this issue, some multiple times on multiple ICCUs.
NHTSA complaint #11712391 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
On 12/13 while driving back home at a red light at night, we heard a loud pop at the driver's rear side and suddenly the dash displayed a warning stating "Check electric vehicle system". The car then would not drive past 25 mph and kept flashing the warning. We got it home safe, and planned on dropping it off at the dealership the next day after jumping it. The next day however, after multiple attempts to jump the car's battery, it would not start enough to move it. The car would start and then flash a warning saying that the 12V battery voltage is low and then shut off again. It had to be towed on 12/15 to the dealership where they will be doing an diagnosis.
NHTSA complaint #11705048 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
I am reporting a safety concern with my 2023 Hyundai Ioniq 5 related to Hyundai placing remote safety features behind a paid subscription. Hyundai has locked two functions that affect safety: (1) the ability to remotely check the vehicle’s battery state of charge, and (2) the ability to remotely unlock the doors from a phone. These functions previously existed under BlueLink but were removed unless the owner pays for the new Connected Services package. 1. Remote battery status Without paying the subscription, I cannot check the vehicle’s battery level while it is charging. If I need to leave the charging area or am charging from home and not directly watching the dashboard, there is no way to verify whether charging completed or stalled. Charging interruptions are common with EVs. This could leave me stranded unexpectedly in unsafe conditions, at night, or in severe weather. This is a safety issue, not a convenience issue. 2. Remote unlock Hyundai also removed the ability to unlock the car from my phone unless I pay for the subscription. This creates a safety hazard if a child accidentally locks themselves in the car with the key fob inside. Without remote unlock, the parent may have to break a window or wait for emergency responders, which creates risk of heat or cold exposure to a child. This problem is reproducible every time I attempt to use the app without a paid subscription. Hyundai has been contacted and has not offered a safety solution except paying the subscription fee. I am asking NHTSA to review whether locking basic safety functions behind a paywall creates a safety defect that could put vehicle occupants at risk.
NHTSA complaint #11704625 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
The car was fully charged and all of a sudden displayed a limited power warning and stopped driving completely. We were stuck on a road and had to get a tow truck. The tow truck was able to get power to the battery to drive it up on the bed. It was fully dead -couldn’t even unlock the doors. It’s been at Hyundai for 3 days and they are replacing the ICCU fuse. From what I read this is a very common issue
NHTSA complaint #11702826 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
My EV failed to charge using a home or public charger. The dealership determined that the ICCU of my Ioniq 5 failed and replaced it under warranty. I previously had evey software update and recall related to the ICCU performed, yet it still failed.
NHTSA complaint #11701955 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
I bought this ioniq 5 pre-owned at 10,000 miles on 6/21/25. Clean carfax and no active recalls. One mile off the lot the system I received the message "12V battery voltage low. Stop safely." The car completely turned off. Could not put it in neutral. I was stranded on the road and it could have caused an accident. I got it towed near an auto shop and bought a new battery, thinking it was just a dead 12V battery. The car turned on and seemed to resolved the issue, but after 20 minutes of driving, it completely turned off again on the road. Very dangerous. I dropped it off at Platinum Hyundai of Tracy dealership and am awaiting a diagnostic.
NHTSA complaint #11668936 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
ICCU FAILURE. Car was being parked at night and there was a pop sound towards the back. It sounded like I ran over a branch. Immediately I received a “Check electrical vehicle system” warning light. The car could not be shifted into drive. It was towed the next day to the dealership. Oddly enough I had an appointment later that week with the same dealership to address the ICCU recall but part failed before it could be addressed. The car was able to be repaired within 10 days. No loaner provided because dealership had a 20 people waitlist. I had to rent a car instead. When looking into this issue online, a 10 day turnaround time seems on the shorter end of the typical timeframe. I’ve heard stories online (see Reddit) and seen YouTube videos of people waiting months.
NHTSA complaint #11668514 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
2023 Hyundai Ioniq 5 ICCU failed with DTC P1A9096 which renders the vehicle in limp mode once the 12V battery drains. This is a major issue which keeps happening even after severals recalls with software updates related to this problem. When this incident happened i had gotten all the recalls and software updates available for the entire care and still it failed prematurely at 35K miles.
NHTSA complaint #11660536 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
- The ICCU assembly failed while I was driving on the highway. - The ICCU failed even after I had the car taken in due to a recall on the ICCU unit. In other words, the repair that they suggested I do to the ICCU DID NOT WORK, which means I was driving a dangerous vehicle. - When the ICCU failed, the car slowed down to 25 miles an hours and then a crawl while I was driving on the highway with my family. I was lucky to not get into an accident. - I have taken the car into the dealer and they have told me it will take up to two months to get the ICCU fully replaced because the unit in my car failed even though I had it repaired during the recall. - I have contacted Hyndai requesting they buy back my car because it is unsafe to drive. They have not responded. - YOU NEED TO GET THIS SORTED OUT ASAP. THE RECALL REPAIR ON THE ICCU DID NOT WORK AND THERE ARE OTHER CARS THAT ARE AT RISK OF FAILING.
NHTSA complaint #11654685 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
In late January 2025 I took my Ioniq 5 (an EV) to the dealer for service under a recall. The service called for a software update in regard to the Integrated Charging Control Unit (ICCU). The next time i attempted to charge the car charging failed. The dealer subsequently determined that the ICCU had failed. The car has been in the shop for two months and counting, as Hyundai is unable to supply the parts necessary for the repair. This happened without warning, although there are many other reports of similar incidents.
NHTSA complaint #11654363 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
On March 15, I pulled my car into a charging station and turned it off. The charger would not recognize my car, so I figured I'd pull into a different charger. However, when I tried to start my car to move it I got the dreaded Low Voltage warning. The car would not start, and even when a tow truck brought a 12V charger it would not jump. It was completely dead. It had to be dragged with chains onto a tow truck. It was brought to a dealer where it has been ever since. I have just been informed by Hyundai corporate that the car needs a new ICCU but that they are backordered. This is the SECOND ICCU issue I have had with this car. The first was on December 26 when the issue was a recall [that I had not been made ware of yet] for a software update. I believe a fuse and the 12V battery were also replaced as the 12V completely discharged from the failure. On this occasion, the vehicle was dead in my driveway. I consider myself fortunate that the car did not die on a highway or while I was actually driving it, because that is very dangerous. But this car is not reliable and I feel like Hyundai should be buying back the lease and putting me into a different vehicle.
NHTSA complaint #11651260 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
Car had 2 recalls and a diagnostic on 3/12/25. All checked out ok. It has 9,630 miles. 3/19/25 after driving 4 times throughout the day, it would not start or unlock. Roadside assistance jumped the 12v battery and drove it home. Drove it yesterday fully charged and worked. Then it would not start this morning. Dealer advised it was unsafe and to have it towed to dealership because they had another case where person was driving same car on the highway though and the car died. Please advise what my rights are for addressing this safely.
NHTSA complaint #11649688 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
ICCU ASSY and Fuse had to be replaced as well as the 12 volt battery which failed a few weeks after. The car lost power on a main road 2/3/25 and we were just able to get into a parking lot. The message to check power supply came on and we lost power immediately. The 12 volt battery failed when I went to pick the car up from the dealership after they worked on the bluelink settings that had to be reconfigured a couple weeks later 2/25/25. I was lucky that I didn't have to be towed that time. I had just got into the car to leave and the warning message came on to check the power supply. My dealer service dept was wonderful. I have absolutely no complaints about them but I am angry that Hyundai is putting these same bad parts in the 2025 Ioniq 5 and we can't trust our car! We love this car and were planning to buy another one but will wait to see if Hyundai does the right thing and fixes this problem.
NHTSA complaint #11647491 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
My horn has quit working. I don’t use it often do it could have been broken for more than 6 months, but I just discovered it following the service for a number of recalls. Apparently, this is a common problem. In 41 years of car ownership and driving, this is a first for me. My car just passed 50,000 miles last week and I’m afraid it might not be covered under warranty.
NHTSA complaint #11646006 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
The manufacturer sent me a letter about a recall and in the letter stated that this should be fixed promptly because the defect could increase the risk of a crash. I called my local dealership and they could not provide me with an appoinment for 3 months. When I told them that I was worried about risk of crash they dismissed that and told me that they had not heard of a crash from this problem. I called Hyundai and filed a complaint, case #[XXX]. They also called the dealership and they could not get a sooner appointment but they offer for me to drop the car off and leave it for 7-10 days and they would get to it when they could. They would not give me a loaner car, that would be at my expense. I feel that this delay could potentially cause me to have an accident and injure myself and possibly others. In order to get it done sooner it would cost me a rental car. This repair is supposed to be done in a timely fashion and at no expense to me. Hyundai could not resolve my issue. The local dealership is Crown Hyundai in St Petersburg FL where I purchased the vehicle. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11635136 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
The car has had multiple recalls for the ICCU failure. I have brought the car in been 3 times. Will go in again this week . The recall remedy never fixes the issue. The car works for a few weeks then the same issue happens again .Unable to start the car or drive . Has been going on since June 2024.
NHTSA complaint #11634173 — an unverified report by a vehicle owner.